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Member: nathanegriffin | Microsoft Community Hub
<!DOCTYPE html><html lang="en-US"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><link rel="icon" href="https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/favicon-1730836283320.png?time=1730836286415&image-dimensions=32x32" type="image/png"/><link rel="apple-touch-icon" href="https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/favicon-1730836283320.png?time=1730836286415&image-dimensions=180x180" type="image/png"/><link rel="manifest" href="/manifest.webmanifest/customTheme1/1732238330312"/><style>@font-face { font-family: "Segoe UI"; font-style: normal; font-weight: 400; font-display: swap; src: local("Segoe UI-normal-400"), url("https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/SegoeUI-normal-400.woff2") format('woff2'); } @font-face { font-family: "Segoe UI"; font-style: normal; font-weight: 300; font-display: swap; src: local("Segoe UI-normal-300"), 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class="MessageViewInline_lia-content__wPIos" data-testid="MessageLink" target="_self" tabindex="-1" aria-label="Unable to change MDM Authority to Intune?!" href="/discussions/microsoft-intune/unable-to-change-mdm-authority-to-intune/4227532"><span class="styles_lia-g-message-body__LkV7_ styles_lia-g-message-body-forum__p9J5_ styles_clearfix__xFEoC styles_lia-g-clamp__dg3Sg styles_lia-g-clamp-3__hQHtO MessageViewInline_lia-body__C9SCk MessageViewInline_lia-body-md__SERhT"> Alright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. I'll preface this with, "I'm new to this." That said, I'm great at figuring stuff out but the documentation on this process is lacking in so many ways. I've come on with a company that was, as far as I can tell, not managing their devices (in this case, Windows devices). I set about learning everything I could about Entra/Azure (whatever we're calling it these days) and Intune, registering devices, enrolling devices, etc. We currently pay for 25 Intune licenses. I have one. My Test User account has one. My DEM user has one (which I've set up as a DEM in Intune). And one of our actual employees has one. I'm trying to enroll two devices as a test. Both were set up as an OOBE (one brand new and one wiped and reset). For one I used 'Work/School' login on startup and signed in with my DEM account. For the other I used 'Work/School' and signed in with my Test User account. I knew to make sure our MDM Authority was set to Intune prior to starting the process. I checked and it's currently reading as "Microsoft Office 365" (see image) I've read about an 'orange bar.' I don't have an orange bar. I read about, "Depending on whether your tenant was pre or post 1911 Service Release, Intune is automatically set as your MDM." and "If Mobile Device Management Authority was set, you cannot change this." If I don't have an orange bar and the MDM Authority reads"Microsoft Office 365" does this mean, at some point, our MDM was set to "Microsoft Office 365?" And, if so, according to the "...if [it] was set, you cannot change this" am I forever stuck with that as our MDM Authority?? This would seem silly. Second. In Entra/Azure the two devices I've been using to try and understand this convoluted process say they are being managed (MDM) by "Office 365 Mobile." What the actual... is Office 365 Mobile really Microsoft Office 365 which is really Intune???? I'm lost. (see image) To make matters worse/more confusing, in Intune when I look at the devices, it says the devices MDM is INTUNE!?!! (see image) *mind blown I don't really know what I'm missing. I keep reading something about adding Intune as an MDM Authority and being able to choose which Authority I am using to manage devices but, as with everything Microsoft, who knows what's changed since all of this documentation, blog posts, etc. were written. I can't, for the life of me, find anywhere to 'add' Intune or change the MDM Authority. Can someone PLEASE help me understand this. I've been at this for weeks, I have a timeline as we're rolling out a bunch of new devices and I don't want to miss this opportunity to do it the right way. I feel like I'm getting close but, on top of being unsure of whether they are even actually being managed by Intune, none of the basic policies I've created are being pushed to the devices regardless of how many times I've checked to make sure the users are in the right group, etc. I feel like I've tried everything. I'm pulling my hair out. UPDATE: I put in a Support ticket with Microsoft as well and received a very quick response/phone call from Microsoft with some explanation and a solution to the first part of this journey. According to the Microsoft technician, at one point there was a Microsoft 365 E5 license in our tenant which comes with Intune (our current licensing only included Office 365 licenses when I started but I have convinced them to add a few Intune licenses) and the MDM Authority was set at that time. He very quickly provided me a link (by email) to the "Change MDM Authority" blade which I have been trying to find for a week! It, apparently, is hidden/gone once your MDM Authority is set. I've now, very easily, been able to change the MDM Authority to Intune! Argh. So, now off to unenroll and re-enroll these test devices and see if it solves the follow-up issues. For anyone having similar issues, here is the link> https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade </span><img src="https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjI3NTMyLTYxMzUwN2k4OTM4QUYyOTkxQkI2OTNB?image-dimensions=300x400&constrain-image=true" alt="Screenshot 2024-08-23 164224.png" data-testid="messagePreviewImage" class="MessageViewInline_lia-preview-img__v_cnb"/></a></div><div class="MessageViewInline_lia-footer__gNh52"><div class="MessageViewInline_lia-footer-section__99rW3 MessageViewInline_lia-footer-left__gAfgM"><div class="MessageViewInline_lia-byline__I93OZ MessageViewInline_lia-byline-md__VW8Gt"><a class="styles_lia-g-divider__X68T2 MessageViewInline_lia-byline-item__kxYvN" data-testid="MessageLink" target="_self" aria-label="4 months ago" href="/discussions/microsoft-intune/unable-to-change-mdm-authority-to-intune/4227532"><span data-testid="messageTime"><span title="August 23, 2024 at 9:17 PM" role="none">Aug 23, 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data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_WhatsNew_SurfaceDuo2_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c1c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c1c1c1m1r1a2\u0026quot;}\"\u003eSurface Duo 2\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft 365 What's new\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/microsoft-365\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Whatsnew_Microsoft365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c1c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c1c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft 365\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Windows 11 apps What's new\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/windows/windows-11-apps\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_WhatsNew_Windows_11_apps_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c1c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c1c1c1m1r1a2\u0026quot;}\"\u003eWindows 11 apps\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn2_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eMicrosoft Store\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Account profile Microsoft Store\" class=\"c-uhff-link\" href=\"https://account.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_AccountProfile_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eAccount profile\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Download Center Microsoft Store\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/download\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_DownloadCenter_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eDownload Center\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Store support Microsoft Store\" class=\"c-uhff-link\" href=\"https://go.microsoft.com/fwlink/?linkid=2139749\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_SalesAndSupport_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Store support\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Returns Microsoft Store\" class=\"c-uhff-link\" href=\"https://go.microsoft.com/fwlink/p/?LinkID=824764\u0026amp;clcid=0x409\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;MicrosoftStore_ExtendedHolidayReturns_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eReturns\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Order tracking Microsoft Store\" class=\"c-uhff-link\" href=\"https://account.microsoft.com/orders\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_OrderTracking_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eOrder tracking\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Virtual workshops and training Microsoft Store\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/workshops-training-and-events?icid=vl_uf_932020\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_StoreLocations_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eVirtual workshops and training\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Store Promise Microsoft Store\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/why-microsoft-store?icid=footer_why-msft-store_7102020\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_MicrosoftPromise_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Store Promise\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Flexible Payments Microsoft Store\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/payment-financing-options?icid=footer_financing_vcc\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_Financing_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eFlexible Payments\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn3_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eEducation\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft in education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_MicrosoftInEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft in education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Devices for education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/devices/overview\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_DevicesforEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eDevices for education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Teams for Education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/products/teams\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_MicrosoftTeamsforEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Teams for Education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft 365 Education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/buy-license/microsoft365\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_Microsoft365Education_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft 365 Education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Education consultation appointment Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/business-consultation?tab=educationconsultation\u0026amp;icid=CNavfooter_educationconsultation\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_ConsultationAppointment_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eEducation consultation appointment\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Educator training and development Education\" class=\"c-uhff-link\" href=\"https://education.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_EducatorTrainingDevelopment_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eEducator training and development\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Deals for students and parents Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/education\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_DealsForStudentsandParents_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eDeals for students and parents\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Azure for students Education\" class=\"c-uhff-link\" href=\"https://azure.microsoft.com/en-us/free/students/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Azureforstudents_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eAzure for students\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-row\"\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn4_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eBusiness\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Cloud Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-cloud\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft_Cloud_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Cloud\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Security Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/security\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft Security_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Security\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Dynamics 365 Business\" class=\"c-uhff-link\" href=\"https://dynamics.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_MicrosoftDynamics365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eDynamics 365\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft 365 Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-365/business/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;More_Business_Microsoft365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft 365\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Power Platform Business\" class=\"c-uhff-link\" href=\"https://powerplatform.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_Power Platform_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Power Platform\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Teams Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-teams/group-chat-software\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Teams\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Industry Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/industry\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_MicrosoftIndustry_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Industry\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Small Business Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business-SmallBusiness_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eSmall Business\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn5_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eDeveloper \u0026amp; IT\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Azure Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://azure.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Enterprise_MicrosoftAzure_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eAzure\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Developer Center Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://developer.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Developer_DeveloperCenter_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eDeveloper Center\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Documentation Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://learn.microsoft.com/docs/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_Documentation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eDocumentation\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Learn Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://learn.microsoft.com/\" 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href=\"https://aka.ms/yourcaliforniaprivacychoices\" class=\"c-uhff-link c-uhff-ccpa\"\u003e \u003csvg role=\"img\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 30 14\" xml:space=\"preserve\" height=\"16\" width=\"43\"\u003e \u003ctitle\u003eCalifornia Consumer Privacy Act (CCPA) Opt-Out Icon\u003c/title\u003e \u003cpath d=\"M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z\" style=\"fill-rule:evenodd;clip-rule:evenodd;fill:#fff\"\u003e\u003c/path\u003e \u003cpath d=\"M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z\" style=\"fill-rule:evenodd;clip-rule:evenodd;fill:#06f\"\u003e\u003c/path\u003e \u003cpath d=\"M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z\" style=\"fill:#fff\"\u003e\u003c/path\u003e \u003cpath d=\"M12.7 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data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_TermsOfUse_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c8c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c8c1c1m1r1a2\u0026quot;}\"\u003eTerms of use\u003c/a\u003e \u003c/li\u003e \u003cli id=\"c-uhff-footer_trademarks\"\u003e \u003ca class=\"c-uhff-link\" href=\"https://go.microsoft.com/fwlink/?linkid=2196228\" data-mscc-ic=\"false\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Trademarks_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c8c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c8c1c1m1r1a2\u0026quot;}\"\u003eTrademarks\u003c/a\u003e \u003c/li\u003e \u003cli id=\"c-uhff-footer_safetyandeco\"\u003e \u003ca class=\"c-uhff-link\" href=\"https://go.microsoft.com/fwlink/?linkid=2196227\" data-mscc-ic=\"false\" 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Intune?!","conversation":{"__typename":"Conversation","topic":{"__typename":"ForumTopicMessage","uid":4227532},"lastPostingActivityTime":"2024-11-21T08:47:19.427-08:00","solved":false},"id":"message:4227532","revisionNum":6,"uid":4227532,"depth":0,"board":{"__ref":"Forum:board:Microsoft-Intune"},"author":{"__ref":"User:user:2635716"},"metrics":{"__typename":"MessageMetrics","views":607},"postTime":"2024-08-23T14:17:36.139-07:00","lastPublishTime":"2024-11-21T08:47:19.427-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Alright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. I'll preface this with, \"I'm new to this.\" That said, I'm great at figuring stuff out but the documentation on this process is lacking in so many ways. I've come on with a company that was, as far as I can tell, not managing their devices (in this case, Windows devices). I set about learning everything I could about Entra/Azure (whatever we're calling it these days) and Intune, registering devices, enrolling devices, etc. \u0026nbsp; We currently pay for 25 Intune licenses. I have one. My Test User account has one. My DEM user has one (which I've set up as a DEM in Intune). And one of our actual employees has one. I'm trying to enroll two devices as a test. Both were set up as an OOBE (one brand new and one wiped and reset). For one I used 'Work/School' login on startup and signed in with my DEM account. For the other I used 'Work/School' and signed in with my Test User account. \u0026nbsp; I knew to make sure our MDM Authority was set to Intune prior to starting the process. I checked and it's currently reading as \"Microsoft Office 365\" (see image) I've read about an 'orange bar.' I don't have an orange bar. I read about, \"Depending on whether your tenant was pre or post 1911 Service Release, Intune is automatically set as your MDM.\" and \"If Mobile Device Management Authority was set, you cannot change this.\" If I don't have an orange bar and the MDM Authority reads\u0026nbsp;\"Microsoft Office 365\" does this mean, at some point, our MDM was set to \"Microsoft Office 365?\" And, if so, according to the \"...if [it] was set, you cannot change this\" am I forever stuck with that as our MDM Authority?? This would seem silly. Second. In Entra/Azure the two devices I've been using to try and understand this convoluted process say they are being managed (MDM) by \"Office 365 Mobile.\" What the actual... is Office 365 Mobile really Microsoft Office 365 which is really Intune???? I'm lost. (see image) To make matters worse/more confusing, in Intune when I look at the devices, it says the devices MDM is INTUNE!?!! (see image) *mind blown I don't really know what I'm missing. I keep reading something about adding Intune as an MDM Authority and being able to choose which Authority I am using to manage devices but, as with everything Microsoft, who knows what's changed since all of this documentation, blog posts, etc. were written. I can't, for the life of me, find anywhere to 'add' Intune or change the MDM Authority. \u0026nbsp; Can someone PLEASE help me understand this. I've been at this for weeks, I have a timeline as we're rolling out a bunch of new devices and I don't want to miss this opportunity to do it the right way. I feel like I'm getting close but, on top of being unsure of whether they are even actually being managed by Intune, none of the basic policies I've created are being pushed to the devices regardless of how many times I've checked to make sure the users are in the right group, etc. I feel like I've tried everything. I'm pulling my hair out. \u0026nbsp; UPDATE: I put in a Support ticket with Microsoft as well and received a very quick response/phone call from Microsoft with some explanation and a solution to the first part of this journey. According to the Microsoft technician, at one point there was a Microsoft 365 E5 license in our tenant which comes with Intune (our current licensing only included Office 365 licenses when I started but I have convinced them to add a few Intune licenses) and the MDM Authority was set at that time. He very quickly provided me a link (by email) to the \"Change MDM Authority\" blade which I have been trying to find for a week! It, apparently, is hidden/gone once your MDM Authority is set. \u0026nbsp; I've now, very easily, been able to change the MDM Authority to Intune! Argh. So, now off to unenroll and re-enroll these test devices and see if it solves the follow-up issues. \u0026nbsp; For anyone having similar issues, here is the link\u0026gt; https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade\u0026nbsp; \u0026nbsp; ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3911","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDE","node":{"__typename":"Tag","id":"tag:Intune","text":"Intune","time":"2017-01-15T23:21:36.184-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98NXxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mobile Device 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