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<!DOCTYPE html><html lang="en-US"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><link rel="icon" href="https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/favicon-1730836283320.png?time=1730836286415&image-dimensions=32x32" type="image/png"/><link rel="apple-touch-icon" href="https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/favicon-1730836283320.png?time=1730836286415&image-dimensions=180x180" type="image/png"/><link rel="manifest" href="/manifest.webmanifest/customTheme1/1732228317367"/><style>@font-face { font-family: "Segoe UI"; font-style: normal; font-weight: 400; font-display: swap; src: local("Segoe UI-normal-400"), url("https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/themes/customTheme1/SegoeUI-normal-400.woff2") format('woff2'); } @font-face { font-family: "Segoe UI"; font-style: normal; font-weight: 300; font-display: swap; src: local("Segoe UI-normal-300"), 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var(--lia-default-message-link-decoration);--lia-contest-message-link-font-style: ITALIC;--lia-contest-message-link-font-weight: var(--lia-default-message-link-font-weight);--lia-occasion-color-h: 9.101123595505612;--lia-occasion-color-s: 74.16666666666666%;--lia-occasion-color-l: 47.05882352941176%;--lia-occasion-color: hsl(var(--lia-occasion-color-h), var(--lia-occasion-color-s), var(--lia-occasion-color-l));--lia-occasion-font-family: var(--lia-bs-font-family-base);--lia-occasion-font-weight: var(--lia-default-message-font-weight);--lia-occasion-line-height: var(--lia-bs-line-height-base);--lia-occasion-font-style: var(--lia-default-message-font-style);--lia-occasion-message-link-color: var(--lia-default-message-link-color);--lia-occasion-message-link-decoration: var(--lia-default-message-link-decoration);--lia-occasion-message-link-font-style: var(--lia-default-message-link-font-style);--lia-occasion-message-link-font-weight: var(--lia-default-message-link-font-weight);--lia-grouphub-color-h: 0;--lia-grouphub-color-s: 0%;--lia-grouphub-color-l: 20%;--lia-grouphub-color: hsl(var(--lia-grouphub-color-h), var(--lia-grouphub-color-s), var(--lia-grouphub-color-l));--lia-category-color-h: 0;--lia-category-color-s: 0%;--lia-category-color-l: 58.03921568627452%;--lia-category-color: hsl(var(--lia-category-color-h), var(--lia-category-color-s), var(--lia-category-color-l));--lia-community-color-h: 0;--lia-community-color-s: 0%;--lia-community-color-l: 100%;--lia-community-color: hsl(var(--lia-community-color-h), var(--lia-community-color-s), var(--lia-community-color-l));--lia-product-color-h: 0;--lia-product-color-s: 0%;--lia-product-color-l: 58.03921568627452%;--lia-product-color: hsl(var(--lia-product-color-h), var(--lia-product-color-s), var(--lia-product-color-l));--lia-panel-bg-color: var(--lia-bs-white);--lia-panel-border-radius: var(--lia-bs-border-radius);--lia-panel-border-color: var(--lia-bs-border-color);--lia-panel-box-shadow: none;--lia-card-bg-color: var(--lia-panel-bg-color);--lia-card-border-radius: var(--lia-panel-border-radius);--lia-card-box-shadow: var(--lia-box-shadow-xs);--lia-bs-modal-content-color: var(--lia-bs-body-color);--lia-bs-modal-content-bg: var(--lia-bs-white);--lia-bs-modal-backdrop-bg: var(--lia-bs-black);--lia-bs-modal-sm: 440px;--lia-bs-modal-md: 760px;--lia-bs-modal-lg: 1080px;--lia-bs-modal-backdrop-opacity: 0.3;--lia-bs-modal-content-box-shadow-xs: var(--lia-bs-box-shadow-sm);--lia-bs-modal-content-box-shadow-xs-up: var(--lia-bs-box-shadow);--lia-bs-modal-header-font-weight: 700;--lia-icon-size-10: 10px;--lia-icon-size-12: 12px;--lia-icon-size-14: 14px;--lia-icon-size-16: 16px;--lia-icon-size-20: 20px;--lia-icon-size-24: 24px;--lia-icon-size-30: 30px;--lia-icon-size-40: 40px;--lia-icon-size-50: 50px;--lia-icon-size-60: 60px;--lia-icon-size-80: 80px;--lia-icon-size-120: 120px;--lia-icon-size-160: 160px;--lia-bs-input-border-color: var(--lia-bs-gray-600);--lia-bs-input-disabled-color: var(--lia-bs-gray-600);--lia-bs-input-focus-border-color: var(--lia-bs-primary);--lia-bs-label-margin-bottom: 10px;--lia-bs-input-btn-font-size: var(--lia-bs-font-size-sm);--lia-bs-input-focus-box-shadow: 0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2);--lia-check-label-margin-bottom: 2px;--lia-checkbox-border-radius: 3px;--lia-bs-input-border-radius-sm: var(--lia-bs-border-radius-sm);--lia-bs-input-border-radius: var(--lia-bs-border-radius);--lia-bs-input-border-radius-lg: var(--lia-bs-border-radius-lg);--lia-bs-form-text-margin-top: 4px;--lia-textarea-border-radius: var(--lia-bs-border-radius);--lia-input-active-fill-color: var(--lia-bs-primary);--lia-bs-popover-arrow-height: 8px;--lia-bs-popover-arrow-width: 16px;--lia-bs-popover-max-width: 300px;--lia-bs-popover-min-width: 100px;--lia-bs-popover-header-bg: var(--lia-bs-white);--lia-bs-popover-border-color: var(--lia-bs-border-color);--lia-bs-popover-border-radius: var(--lia-bs-border-radius);--lia-bs-popover-box-shadow: 0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15);--lia-bs-dropdown-font-size: var(--lia-bs-font-size-sm);--lia-bs-dropdown-border-color: var(--lia-bs-border-color);--lia-bs-dropdown-border-radius: var(--lia-bs-border-radius-sm);--lia-bs-dropdown-divider-bg: var(--lia-bs-gray-300);--lia-bs-dropdown-item-padding-y: 5px;--lia-bs-dropdown-item-padding-x: 20px;--lia-bs-dropdown-header-color: var(--lia-bs-gray-700);--lia-bs-list-group-item-padding-y: 15px;--lia-bs-list-group-item-padding-x: 15px;--lia-bs-list-group-border-color: var(--lia-bs-gray-300);--lia-list-li-mb-sm: 5px;--lia-list-li-mb-md: 10px;--lia-list-li-mb-lg: 15px;--lia-list-li-mb-xl: 20px;--lia-list-li-mb-xxl: 25px;--lia-img-preview-content-bg-color: var(--lia-bs-gray-900);--lia-img-preview-title-color: var(--lia-bs-white);--lia-img-preview-control-color: var(--lia-bs-white);--lia-img-preview-control-bg-color: var(--lia-bs-gray-800);--lia-load-dot-dark-color: hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2);--lia-load-dot-light-color: hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5);--lia-load-bar-dark-color: hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06);--lia-load-bar-light-color: hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4);--lia-load-text-color: var(--lia-bs-link-color);--lia-load-text-font-weight: var(--lia-font-weight-md);--lia-load-text-font-size: var(--lia-bs-font-size-sm);--lia-divider-size: 3px;--lia-divider-ml: 4px;--lia-divider-mr: 4px;--lia-divider-border-radius: 50%;--lia-divider-bg-color: var(--lia-bs-gray-600);--lia-divider-bg-color-active: var(--lia-bs-gray-600);--lia-chip-max-width: 300px;--lia-chip-height: 30px;--lia-yiq-light-h: 0;--lia-yiq-light-s: 0%;--lia-yiq-light-l: 100%;--lia-yiq-light: hsl(var(--lia-yiq-light-h), var(--lia-yiq-light-s), var(--lia-yiq-light-l));--lia-yiq-dark-h: 0;--lia-yiq-dark-s: 0%;--lia-yiq-dark-l: 0%;--lia-yiq-dark: hsl(var(--lia-yiq-dark-h), var(--lia-yiq-dark-s), var(--lia-yiq-dark-l));--lia-rte-bg-color: var(--lia-bs-white);--lia-rte-border-radius: var(--lia-panel-border-radius);--lia-rte-box-shadow: var(--lia-panel-box-shadow);--lia-rte-custom-color-1: #bfedd2;--lia-rte-custom-color-2: #fbeeb8;--lia-rte-custom-color-3: #f8cac6;--lia-rte-custom-color-4: #eccafa;--lia-rte-custom-color-5: #c2e0f4;--lia-rte-custom-color-6: #2dc26b;--lia-rte-custom-color-7: #f1c40f;--lia-rte-custom-color-8: #e03e2d;--lia-rte-custom-color-9: #b96ad9;--lia-rte-custom-color-10: #3598db;--lia-rte-custom-color-11: #169179;--lia-rte-custom-color-12: #e67e23;--lia-rte-custom-color-13: #ba372a;--lia-rte-custom-color-14: #843fa1;--lia-rte-custom-color-15: #236fa1;--lia-rte-custom-color-16: #ecf0f1;--lia-rte-custom-color-17: #ced4d9;--lia-rte-custom-color-18: #95a5a6;--lia-rte-custom-color-19: #7e8c8d;--lia-rte-custom-color-20: #34495e;--lia-rte-custom-color-21: #000000;--lia-rte-custom-color-22: #ffffff;--lia-rte-default-message-header-mt: 40px;--lia-rte-default-message-header-mb: 20px;--lia-rte-default-message-item-mt: 0;--lia-rte-default-message-item-mb: 10px;--lia-rte-diff-added-color: hsla(170, 53%, 51%, 0.4);--lia-rte-diff-removed-color: hsla(9, 74%, 47%, 0.4);--lia-rte-diff-none-color: hsla(0, 0%, 80%, 0.4);--lia-rte-diff-changed-color: hsla(43, 97%, 63%, 0.4);--lia-rte-special-message-header-mt: 40px;--lia-rte-special-message-header-mb: 20px;--lia-rte-special-message-item-mt: 0;--lia-rte-special-message-item-mb: 10px;--lia-prism-color: #000000;--lia-prism-bg-color: #f5f2f0;--lia-prism-font-family: var(--font-family-monospace);--lia-prism-font-size: var(--lia-bs-font-size-base);--lia-prism-font-weight-bold: var(--lia-bs-font-weight-bold);--lia-prism-font-style-italic: italic;--lia-prism-tab-size: 2;--lia-prism-highlight-color: #b3d4fc;--lia-prism-comment-color: #62707e;--lia-prism-punctuation-color: #6f6f6f;--lia-prism-namespace-opacity: 0.7;--lia-prism-prop-color: #990055;--lia-prism-selector-color: #517a00;--lia-prism-operator-color: #906736;--lia-prism-operator-bg-color: hsla(0, 0%, 100%, 0.5);--lia-prism-keyword-color: #0076a9;--lia-prism-function-color: #d3284b;--lia-prism-variable-color: #c14700;--lia-tag-bg-color: var(--lia-bs-gray-200);--lia-tag-bg-hover-color: var(--lia-bs-gray-400);--lia-tag-border-radius: var(--lia-bs-border-radius-sm);--lia-tag-color: var(--lia-bs-body-color);--lia-tag-hover-color: var(--lia-bs-body-color);--lia-tag-font-weight: var(--lia-font-weight-md);--lia-tag-font-size: var(--lia-font-size-xxs);--lia-tag-text-transform: uppercase;--lia-tag-letter-spacing: 0.5px;--lia-bs-toast-border-radius: var(--lia-bs-border-radius);--lia-bs-toast-padding-x: 12px;--lia-emoji-skin-tone-default: #ffcd43;--lia-emoji-skin-tone-light: #fae3c5;--lia-emoji-skin-tone-medium-light: #e2cfa5;--lia-emoji-skin-tone-medium: #daa478;--lia-emoji-skin-tone-medium-dark: #a78058;--lia-emoji-skin-tone-dark: #5e4d43;--lia-checkmark-input-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/checkmark-input.svg#checkmark-input);--lia-chevron-down-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/chevron-down.svg#chevron-down);--lia-close-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/close.svg#close);--lia-edit-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/edit.svg#edit);--lia-select-arrow-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/select-arrow.svg#select-arrow);--lia-video-play-active-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/video-play-active.svg#video-play-active);--lia-video-play-disabled-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/video-play-disabled.svg#video-play-disabled);--lia-user-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/user.svg#user);--lia-user-mention-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/mention.svg#mention);--lia-content-blog-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-blog.svg#content-blog);--lia-content-knowledge-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-knowledge.svg#content-knowledge);--lia-content-category-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-category.svg#content-category);--lia-content-contest-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-contest.svg#content-contest);--lia-content-discussion-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-discussion.svg#content-discussion);--lia-content-discussion-question-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-discussion-question.svg#content-discussion-question);--lia-content-occasion-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-occasion.svg#content-occasion);--lia-content-group-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-group.svg#content-group);--lia-content-idea-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/content-idea.svg#content-idea);--lia-external-link-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/external-link.svg#external-link);--lia-anchor-icon: url(/static/graphics/processed/N-kiPDUFZiI-TFPgjoYOcYs5f-g/anchor.svg#anchor);--lia-primary-dark-h: var(--lia-bs-primary-h);--lia-primary-dark-s: var(--lia-bs-primary-s);--lia-primary-dark-l: 36%;--lia-primary-dark: hsl(var(--lia-primary-dark-h), var(--lia-primary-dark-s), var(--lia-primary-dark-l));--lia-primary-light-h: var(--lia-bs-primary-h);--lia-primary-light-s: var(--lia-bs-primary-s);--lia-primary-light-l: 74%;--lia-primary-light: hsl(var(--lia-primary-light-h), var(--lia-primary-light-s), var(--lia-primary-light-l));--lia-primary-lighter-h: var(--lia-bs-primary-h);--lia-primary-lighter-s: var(--lia-bs-primary-s);--lia-primary-lighter-l: 89%;--lia-primary-lighter: hsl(var(--lia-primary-lighter-h), var(--lia-primary-lighter-s), var(--lia-primary-lighter-l));--lia-primary-lightest-h: var(--lia-bs-primary-h);--lia-primary-lightest-s: var(--lia-bs-primary-s);--lia-primary-lightest-l: 95%;--lia-primary-lightest: hsl(var(--lia-primary-lightest-h), var(--lia-primary-lightest-s), var(--lia-primary-lightest-l));--lia-info-dark-h: var(--lia-bs-info-h);--lia-info-dark-s: var(--lia-bs-info-s);--lia-info-dark-l: 39%;--lia-info-dark: hsl(var(--lia-info-dark-h), var(--lia-info-dark-s), var(--lia-info-dark-l));--lia-info-light-h: var(--lia-bs-info-h);--lia-info-light-s: var(--lia-bs-info-s);--lia-info-light-l: 72%;--lia-info-light: hsl(var(--lia-info-light-h), var(--lia-info-light-s), var(--lia-info-light-l));--lia-info-lighter-h: var(--lia-bs-info-h);--lia-info-lighter-s: var(--lia-bs-info-s);--lia-info-lighter-l: 85%;--lia-info-lighter: hsl(var(--lia-info-lighter-h), var(--lia-info-lighter-s), var(--lia-info-lighter-l));--lia-info-lightest-h: var(--lia-bs-info-h);--lia-info-lightest-s: var(--lia-bs-info-s);--lia-info-lightest-l: 93%;--lia-info-lightest: hsl(var(--lia-info-lightest-h), var(--lia-info-lightest-s), var(--lia-info-lightest-l));--lia-success-dark-h: var(--lia-bs-success-h);--lia-success-dark-s: var(--lia-bs-success-s);--lia-success-dark-l: 24%;--lia-success-dark: hsl(var(--lia-success-dark-h), var(--lia-success-dark-s), var(--lia-success-dark-l));--lia-success-light-h: var(--lia-bs-success-h);--lia-success-light-s: var(--lia-bs-success-s);--lia-success-light-l: 62%;--lia-success-light: hsl(var(--lia-success-light-h), var(--lia-success-light-s), var(--lia-success-light-l));--lia-success-lighter-h: var(--lia-bs-success-h);--lia-success-lighter-s: var(--lia-bs-success-s);--lia-success-lighter-l: 80%;--lia-success-lighter: hsl(var(--lia-success-lighter-h), var(--lia-success-lighter-s), var(--lia-success-lighter-l));--lia-success-lightest-h: var(--lia-bs-success-h);--lia-success-lightest-s: var(--lia-bs-success-s);--lia-success-lightest-l: 91%;--lia-success-lightest: hsl(var(--lia-success-lightest-h), var(--lia-success-lightest-s), var(--lia-success-lightest-l));--lia-warning-dark-h: var(--lia-bs-warning-h);--lia-warning-dark-s: var(--lia-bs-warning-s);--lia-warning-dark-l: 39%;--lia-warning-dark: hsl(var(--lia-warning-dark-h), var(--lia-warning-dark-s), var(--lia-warning-dark-l));--lia-warning-light-h: var(--lia-bs-warning-h);--lia-warning-light-s: var(--lia-bs-warning-s);--lia-warning-light-l: 68%;--lia-warning-light: hsl(var(--lia-warning-light-h), var(--lia-warning-light-s), var(--lia-warning-light-l));--lia-warning-lighter-h: var(--lia-bs-warning-h);--lia-warning-lighter-s: var(--lia-bs-warning-s);--lia-warning-lighter-l: 84%;--lia-warning-lighter: hsl(var(--lia-warning-lighter-h), var(--lia-warning-lighter-s), var(--lia-warning-lighter-l));--lia-warning-lightest-h: var(--lia-bs-warning-h);--lia-warning-lightest-s: var(--lia-bs-warning-s);--lia-warning-lightest-l: 93%;--lia-warning-lightest: hsl(var(--lia-warning-lightest-h), var(--lia-warning-lightest-s), var(--lia-warning-lightest-l));--lia-danger-dark-h: var(--lia-bs-danger-h);--lia-danger-dark-s: var(--lia-bs-danger-s);--lia-danger-dark-l: 41%;--lia-danger-dark: hsl(var(--lia-danger-dark-h), var(--lia-danger-dark-s), var(--lia-danger-dark-l));--lia-danger-light-h: var(--lia-bs-danger-h);--lia-danger-light-s: var(--lia-bs-danger-s);--lia-danger-light-l: 72%;--lia-danger-light: hsl(var(--lia-danger-light-h), var(--lia-danger-light-s), var(--lia-danger-light-l));--lia-danger-lighter-h: var(--lia-bs-danger-h);--lia-danger-lighter-s: var(--lia-bs-danger-s);--lia-danger-lighter-l: 89%;--lia-danger-lighter: hsl(var(--lia-danger-lighter-h), var(--lia-danger-lighter-s), var(--lia-danger-lighter-l));--lia-danger-lightest-h: var(--lia-bs-danger-h);--lia-danger-lightest-s: var(--lia-bs-danger-s);--lia-danger-lightest-l: 95%;--lia-danger-lightest: hsl(var(--lia-danger-lightest-h), var(--lia-danger-lightest-s), var(--lia-danger-lightest-l)); }</style><title>Unable to change MDM Authority to Intune?! | Microsoft Community Hub</title><meta name="robots" content="index,follow"/><meta name="description" content="Alright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. 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class="styles_lia-g-mr-10__IIyjn"><a data-hovercard-trigger="true" data-testid="userLink" class="styles_d-block__btBet" aria-label="View Profile: nathanegriffin" aria-describedby="UserHoverCard-2635716" target="_self" href="/users/nathanegriffin/2635716"><span class="UserAvatar_lia-avatar__HFfcv styles_lia-g-icon-size-50__HExtr" data-testid="userAvatar"><img src="https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-7.svg?image-dimensions=50x50" alt="nathanegriffin's avatar" class="UserAvatar_lia-avatar-img__CUPwZ" aria-hidden="false"/></span></a></div><div class="MessageViewStandard_lia-header-text__6GqFy"><div class="styles_d-flex__7__Y_ styles_align-items-center__OKdH0"><span class="styles_lia-g-divider__X68T2"><a data-hovercard-trigger="true" data-testid="userLink" class="MessageViewStandard_lia-author-text__3ExAu styles_font-weight-bold__3_Kc8 styles_small__seeYj styles_d-flex__7__Y_" aria-label="View Profile: nathanegriffin" aria-describedby="UserHoverCard-2635716" target="_self" href="/users/nathanegriffin/2635716">nathanegriffin</a></span><div class="styles_lia-g-ml-5__SlnKE MessageViewStandard_lia-author-rank__fonU0" data-testid="userRank"><div class="UserRankLabel_lia-rank__CqPss"><span style="border-color:#333333;color:#333333" class="UserRankLabel_lia-rank-label__epEUI UserRankLabel_lia-is-text__uT_ot"><span class="UserRankLabel_text-break__RX8Tt styles_lia-g-clamp__dg3Sg">Copper Contributor</span></span></div></div></div><span class="MessageViewStandard_lia-author-post-time__OaTrl" data-testid="messageTime"><span title="August 23, 2024 at 9:17 PM" role="none">Aug 23, 2024</span></span></div></div></div><div class="styles_d-flex__7__Y_ styles_flex-row__JMdBm styles_justify-content-between__jJYGo styles_align-items-md-center__lxIdJ"><h1 class="styles_text-break__Ny06M styles_h3__PfINH styles_lia-g-mt-10__ZA5JU styles_lia-g-mb-20__4UA0V styles_text-body__F7QRV" data-testid="MessageSubject">Unable to change MDM Authority to Intune?!</h1></div></div><div class="styles_lia-g-message-body__LkV7_ styles_lia-g-message-body-forum__p9J5_ styles_clearfix__xFEoC styles_text-body__F7QRV"><P>Alright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. I'll preface this with, "I'm new to this." That said, I'm great at figuring stuff out but the documentation on this process is lacking in so many ways.<BR /><BR />I've come on with a company that was, as far as I can tell, not managing their devices (in this case, Windows devices). I set about learning everything I could about Entra/Azure (whatever we're calling it these days) and Intune, registering devices, enrolling devices, etc.</P><P> </P><P>We currently pay for 25 Intune licenses. I have one. My Test User account has one. My DEM user has one (which I've set up as a DEM in Intune). And one of our actual employees has one. I'm trying to enroll two devices as a test. Both were set up as an OOBE (one brand new and one wiped and reset). For one I used 'Work/School' login on startup and signed in with my DEM account. For the other I used 'Work/School' and signed in with my Test User account.</P><P> </P><P>I knew to make sure our MDM Authority was set to Intune prior to starting the process. I checked and it's currently reading as "Microsoft Office 365" (see image) I've read about an 'orange bar.' I don't have an orange bar. I read about, "Depending on whether your tenant was pre or post 1911 Service Release, Intune is automatically set as your MDM." and "If Mobile Device Management Authority was set, you cannot change this."<BR /><BR />If I don't have an orange bar and the MDM Authority reads "Microsoft Office 365" does this mean, at some point, our MDM was set to "Microsoft Office 365?" And, if so, according to the "...if [it] was set, you cannot change this" am I forever stuck with that as our MDM Authority?? This would seem silly.<BR /><BR />Second. In Entra/Azure the two devices I've been using to try and understand this convoluted process say they are being managed (MDM) by "Office 365 Mobile." What the actual... is Office 365 Mobile <EM>really</EM> Microsoft Office 365 which is <EM>really</EM> Intune???? I'm lost. (see image)<BR /><BR />To make matters worse/more confusing, <EM>in</EM> Intune when I look at the devices, it says the devices MDM is INTUNE!?!! (see image) *mind blown<BR /><BR />I don't really know what I'm missing. I keep reading something about adding Intune as an MDM Authority and being able to choose which Authority I am using to manage devices but, as with everything Microsoft, who knows what's changed since all of this documentation, blog posts, etc. were written. I can't, for the life of me, find anywhere to 'add' Intune or change the MDM Authority.</P><P> </P><P>Can someone <EM>PLEASE</EM> help me understand this. I've been at this for weeks, I have a timeline as we're rolling out a bunch of new devices and I don't want to miss this opportunity to do it the right way.<BR /><BR />I feel like I'm getting close but, on top of being unsure of whether they are even actually being managed by Intune, none of the basic policies I've created are being pushed to the devices regardless of how many times I've checked to make sure the users are in the right group, etc.<BR /><BR />I feel like I've tried everything.<BR />I'm pulling my hair out.</P><P> </P><P>UPDATE: I put in a Support ticket with Microsoft as well and received a very quick response/phone call from Microsoft with some explanation and a solution to the first part of this journey. According to the Microsoft technician, at one point there was a Microsoft 365 E5 license in our tenant which comes with Intune (our current licensing only included Office 365 licenses when I started but I have convinced them to add a few Intune licenses) and the MDM Authority was set at that time. He very quickly provided me a link (by email) to the "Change MDM Authority" blade <EM>which I have been trying to find for a week! It, apparently, is hidden/gone once your MDM Authority is set.</EM></P><P> </P><P>I've now, very easily, been able to change the MDM Authority to Intune! Argh. So, now off to unenroll and re-enroll these test devices and see if it solves the follow-up issues.</P><P> </P><P>For anyone having similar issues, here is the link><BR /><A href="https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade" target="_self" rel="noopener noreferrer">https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade</A> </P><P> </P><span class="lia-media-object lia-media-is-inline lia-media-size-large" data-image-alt="Screenshot 2024-08-23 164224.png"><button aria-labelledby="613507i8938AF2991BB693A_caption" class="lia-media-unstyled-btn" type="button" aria-haspopup="true" aria-label="Enlarge Image Screenshot 2024-08-23 164224.png"><img src="https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjI3NTMyLTYxMzUwN2k4OTM4QUYyOTkxQkI2OTNB?image-dimensions=750x750&revision=6" alt="Screenshot 2024-08-23 164224.png" /></button><span class="lia-media-caption-text" 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href=\"https://www.microsoft.com/en-us/store/b/why-microsoft-store?icid=footer_why-msft-store_7102020\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_MicrosoftPromise_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Store Promise\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Flexible Payments Microsoft Store\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/payment-financing-options?icid=footer_financing_vcc\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_StoreandSupport_Financing_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c2c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c2c1c1m1r1a2\u0026quot;}\"\u003eFlexible Payments\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn3_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eEducation\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft in education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_MicrosoftInEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft in education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Devices for education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/devices/overview\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_DevicesforEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eDevices for education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Teams for Education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/products/teams\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_MicrosoftTeamsforEducation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Teams for Education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft 365 Education Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/education/buy-license/microsoft365\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_Microsoft365Education_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft 365 Education\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Education consultation appointment Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/business-consultation?tab=educationconsultation\u0026amp;icid=CNavfooter_educationconsultation\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_ConsultationAppointment_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eEducation consultation appointment\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Educator training and development Education\" class=\"c-uhff-link\" href=\"https://education.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_EducatorTrainingDevelopment_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eEducator training and development\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Deals for students and parents Education\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/education\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Education_DealsForStudentsandParents_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eDeals for students and parents\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Azure for students Education\" class=\"c-uhff-link\" href=\"https://azure.microsoft.com/en-us/free/students/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Azureforstudents_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c3c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c3c1c1m1r1a2\u0026quot;}\"\u003eAzure for students\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-row\"\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn4_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eBusiness\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Cloud Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-cloud\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft_Cloud_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Cloud\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Security Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/security\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft Security_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Security\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Dynamics 365 Business\" class=\"c-uhff-link\" href=\"https://dynamics.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_MicrosoftDynamics365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eDynamics 365\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft 365 Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-365/business/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;More_Business_Microsoft365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft 365\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Power Platform Business\" class=\"c-uhff-link\" href=\"https://powerplatform.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_Power Platform_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Power Platform\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Teams Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/microsoft-teams/group-chat-software\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_Microsoft365_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Teams\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Industry Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/industry\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business_MicrosoftIndustry_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Industry\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Small Business Business\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Business-SmallBusiness_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c4c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c4c1c1m1r1a2\u0026quot;}\"\u003eSmall Business\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn5_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eDeveloper \u0026amp; IT\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Azure Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://azure.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Enterprise_MicrosoftAzure_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eAzure\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Developer Center Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://developer.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Developer_DeveloperCenter_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eDeveloper Center\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Documentation Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://learn.microsoft.com/docs/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_Documentation_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eDocumentation\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Learn Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://learn.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_MicrosoftLearn_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Learn\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Microsoft Tech Community Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://techcommunity.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_MicrosoftTechCommunity_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eMicrosoft Tech Community\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Azure Marketplace Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://azuremarketplace.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;More_DeveloperAndIT_AzureMarketplace_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eAzure Marketplace\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"AppSource Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://appsource.microsoft.com/en-us/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_DeveloperAndIT_AppSource_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n7c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:7,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eAppSource\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Visual Studio Developer \u0026amp; IT\" class=\"c-uhff-link\" href=\"https://visualstudio.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Developer_MicrosoftVisualStudio_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n8c5c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:8,\u0026quot;aN\u0026quot;:\u0026quot;c5c1c1m1r1a2\u0026quot;}\"\u003eVisual Studio\u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e \u003c/div\u003e \u003cdiv class=\"c-uhff-nav-group\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;footerNavColumn6_cont\u0026quot;,\u0026quot;cT\u0026quot;:\u0026quot;Container\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c1c1m1r1a2\u0026quot;}\"\u003e \u003cdiv class=\"c-heading-4\" role=\"heading\" aria-level=\"2\"\u003eCompany\u003c/div\u003e \u003cul class=\"c-list f-bare\"\u003e \u003cli\u003e \u003ca aria-label=\"Careers Company\" class=\"c-uhff-link\" href=\"https://careers.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_Careers_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n1c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:1,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003eCareers\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"About Microsoft Company\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/about\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_AboutMicrosoft_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n2c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:2,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003eAbout Microsoft\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Company news Company\" class=\"c-uhff-link\" href=\"https://news.microsoft.com/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_CompanyNews_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n3c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:3,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003eCompany news\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Privacy at Microsoft Company\" class=\"c-uhff-link\" href=\"https://privacy.microsoft.com/en-us\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_PrivacyAtMicrosoft_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n4c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:4,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003ePrivacy at Microsoft\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Investors Company\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/investor/default.aspx\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_Investors_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n5c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:5,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003eInvestors\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Diversity and inclusion Company\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/diversity/\" data-m=\"{\u0026quot;cN\u0026quot;:\u0026quot;Footer_Company_DiversityAndInclusion_nav\u0026quot;,\u0026quot;id\u0026quot;:\u0026quot;n6c6c1c1m1r1a2\u0026quot;,\u0026quot;sN\u0026quot;:6,\u0026quot;aN\u0026quot;:\u0026quot;c6c1c1m1r1a2\u0026quot;}\"\u003eDiversity and inclusion\u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca aria-label=\"Accessibility Company\" class=\"c-uhff-link\" href=\"https://www.microsoft.com/en-us/accessibility\" 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href=\"https://aka.ms/yourcaliforniaprivacychoices\" class=\"c-uhff-link c-uhff-ccpa\"\u003e \u003csvg role=\"img\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 30 14\" xml:space=\"preserve\" height=\"16\" width=\"43\"\u003e \u003ctitle\u003eCalifornia Consumer Privacy Act (CCPA) Opt-Out Icon\u003c/title\u003e \u003cpath d=\"M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z\" style=\"fill-rule:evenodd;clip-rule:evenodd;fill:#fff\"\u003e\u003c/path\u003e \u003cpath d=\"M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z\" style=\"fill-rule:evenodd;clip-rule:evenodd;fill:#06f\"\u003e\u003c/path\u003e \u003cpath d=\"M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z\" style=\"fill:#fff\"\u003e\u003c/path\u003e \u003cpath d=\"M12.7 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target=\"_blank\"\u003e \u003cimg alt=\"Share to Facebook\" src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/components/Social_Sharing/assets/social-share-facebook.svg\" /\u003e \u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca class=\"social-share-x\" href=\"http://twitter.com/share?text=Check out this post on the Microsoft Tech Community : ForumMessagePage\u0026url=https://techcommunity.microsoft.com\" target=\"_blank\"\u003e \u003cimg alt=\"Share to X\" src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/components/Social_Sharing/assets/social-share-x.svg\" /\u003e \u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca class=\"social-share-reddit\" href=\"http://www.reddit.com/submit?url=https://techcommunity.microsoft.com\u0026title=Check%20out%20this%20post%20on%20Microsoft%20Tech%20Community\" target=\"_blank\"\u003e \u003cimg alt=\"Share to Reddit\" src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/components/Social_Sharing/assets/social-share-reddit.svg\" /\u003e \u003c/a\u003e \u003c/li\u003e \u003cli\u003e \u003ca class=\"social-share-email\" href=\"mailto:?subject=\u0026body=I found this on the Microsoft Tech Community and wanted to share it with you, check it out : https://techcommunity.microsoft.com\" target=\"_blank\"\u003e \u003cimg alt=\"Share to Email\" src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/components/Social_Sharing/assets/social-share-email.svg\" /\u003e \u003c/a\u003e \u003c/li\u003e \u003cli class=\"social-share-rss\" id=\"RSS\"\u003e \u003ca class=\"social-share-rss\" href=\"/t5/s/gxcuf89792/rss/board?board.id=Microsoft-Intune\" target=\"_blank\"\u003e \u003cimg alt=\"Subscribe to RSS\" src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/components/Social_Sharing/assets/rss.svg\" /\u003e \u003c/a\u003e \u003c/li\u003e \u003c/ul\u003e 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Intune?!","id":"message:4227532","revisionNum":6,"author":{"__ref":"User:user:2635716"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Microsoft-Intune"},"conversation":{"__ref":"Conversation:conversation:4227532"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4227532"},"body":"\u003cP\u003eAlright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. I'll preface this with, \"I'm new to this.\" That said, I'm great at figuring stuff out but the documentation on this process is lacking in so many ways.\u003cBR /\u003e\u003cBR /\u003eI've come on with a company that was, as far as I can tell, not managing their devices (in this case, Windows devices). I set about learning everything I could about Entra/Azure (whatever we're calling it these days) and Intune, registering devices, enrolling devices, etc.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eWe currently pay for 25 Intune licenses. I have one. My Test User account has one. My DEM user has one (which I've set up as a DEM in Intune). And one of our actual employees has one. I'm trying to enroll two devices as a test. Both were set up as an OOBE (one brand new and one wiped and reset). For one I used 'Work/School' login on startup and signed in with my DEM account. For the other I used 'Work/School' and signed in with my Test User account.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eI knew to make sure our MDM Authority was set to Intune prior to starting the process. I checked and it's currently reading as \"Microsoft Office 365\" (see image) I've read about an 'orange bar.' I don't have an orange bar. I read about, \"Depending on whether your tenant was pre or post 1911 Service Release, Intune is automatically set as your MDM.\" and \"If Mobile Device Management Authority was set, you cannot change this.\"\u003cBR /\u003e\u003cBR /\u003eIf I don't have an orange bar and the MDM Authority reads\u0026nbsp;\"Microsoft Office 365\" does this mean, at some point, our MDM was set to \"Microsoft Office 365?\" And, if so, according to the \"...if [it] was set, you cannot change this\" am I forever stuck with that as our MDM Authority?? This would seem silly.\u003cBR /\u003e\u003cBR /\u003eSecond. In Entra/Azure the two devices I've been using to try and understand this convoluted process say they are being managed (MDM) by \"Office 365 Mobile.\" What the actual... is Office 365 Mobile \u003cEM\u003ereally\u003c/EM\u003e Microsoft Office 365 which is \u003cEM\u003ereally\u003c/EM\u003e Intune???? I'm lost. (see image)\u003cBR /\u003e\u003cBR /\u003eTo make matters worse/more confusing, \u003cEM\u003ein\u003c/EM\u003e Intune when I look at the devices, it says the devices MDM is INTUNE!?!! (see image) *mind blown\u003cBR /\u003e\u003cBR /\u003eI don't really know what I'm missing. I keep reading something about adding Intune as an MDM Authority and being able to choose which Authority I am using to manage devices but, as with everything Microsoft, who knows what's changed since all of this documentation, blog posts, etc. were written. I can't, for the life of me, find anywhere to 'add' Intune or change the MDM Authority.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eCan someone \u003cEM\u003ePLEASE\u003c/EM\u003e help me understand this. I've been at this for weeks, I have a timeline as we're rolling out a bunch of new devices and I don't want to miss this opportunity to do it the right way.\u003cBR /\u003e\u003cBR /\u003eI feel like I'm getting close but, on top of being unsure of whether they are even actually being managed by Intune, none of the basic policies I've created are being pushed to the devices regardless of how many times I've checked to make sure the users are in the right group, etc.\u003cBR /\u003e\u003cBR /\u003eI feel like I've tried everything.\u003cBR /\u003eI'm pulling my hair out.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eUPDATE: I put in a Support ticket with Microsoft as well and received a very quick response/phone call from Microsoft with some explanation and a solution to the first part of this journey. According to the Microsoft technician, at one point there was a Microsoft 365 E5 license in our tenant which comes with Intune (our current licensing only included Office 365 licenses when I started but I have convinced them to add a few Intune licenses) and the MDM Authority was set at that time. He very quickly provided me a link (by email) to the \"Change MDM Authority\" blade \u003cEM\u003ewhich I have been trying to find for a week! It, apparently, is hidden/gone once your MDM Authority is set.\u003c/EM\u003e\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eI've now, very easily, been able to change the MDM Authority to Intune! Argh. So, now off to unenroll and re-enroll these test devices and see if it solves the follow-up issues.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eFor anyone having similar issues, here is the link\u0026gt;\u003cBR /\u003e\u003cA href=\"https://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade\" target=\"_self\" rel=\"noopener noreferrer\"\u003ehttps://intune.microsoft.com/#view/Microsoft_Intune_Enrollment/ChooseMDMAuthorityBlade\u003c/A\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cspan class=\"lia-media-object lia-media-is-inline lia-media-size-large\" data-image-alt=\"Screenshot 2024-08-23 164224.png\"\u003e\u003cbutton aria-labelledby=\"613507i8938AF2991BB693A_caption\" class=\"lia-media-unstyled-btn\" type=\"button\" aria-haspopup=\"true\" aria-label=\"Enlarge Image Screenshot 2024-08-23 164224.png\"\u003e\u003cimg src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjI3NTMyLTYxMzUwN2k4OTM4QUYyOTkxQkI2OTNB?image-dimensions=750x750\u0026amp;revision=6\" alt=\"Screenshot 2024-08-23 164224.png\" /\u003e\u003c/button\u003e\u003cspan class=\"lia-media-caption-text\" id=\"613507i8938AF2991BB693A_caption\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"lia-media-object lia-media-is-inline lia-media-size-large\" data-image-alt=\"Screenshot 2024-08-23 164107.png\"\u003e\u003cbutton aria-labelledby=\"613506iDCB38557C447CF50_caption\" class=\"lia-media-unstyled-btn\" type=\"button\" aria-haspopup=\"true\" aria-label=\"Enlarge Image Screenshot 2024-08-23 164107.png\"\u003e\u003cimg src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjI3NTMyLTYxMzUwNmlEQ0IzODU1N0M0NDdDRjUw?image-dimensions=750x750\u0026amp;revision=6\" alt=\"Screenshot 2024-08-23 164107.png\" /\u003e\u003c/button\u003e\u003cspan class=\"lia-media-caption-text\" id=\"613506iDCB38557C447CF50_caption\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"lia-media-object lia-media-is-inline lia-media-size-large\" data-image-alt=\"Screenshot 2024-08-23 164036.png\"\u003e\u003cbutton aria-labelledby=\"613508i68ED03518495A3E4_caption\" class=\"lia-media-unstyled-btn\" type=\"button\" aria-haspopup=\"true\" aria-label=\"Enlarge Image Screenshot 2024-08-23 164036.png\"\u003e\u003cimg src=\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MjI3NTMyLTYxMzUwOGk2OEVEMDM1MTg0OTVBM0U0?image-dimensions=750x750\u0026amp;revision=6\" alt=\"Screenshot 2024-08-23 164036.png\" /\u003e\u003c/button\u003e\u003cspan class=\"lia-media-caption-text\" id=\"613508i68ED03518495A3E4_caption\"\u003e\u003c/span\u003e\u003c/span\u003e","body@stringLength":"6268","rawBody":"\u003cP\u003eAlright folks, I've been beating my head against a wall for two weeks and I can't do it any longer. I'll preface this with, \"I'm new to this.\" That said, I'm great at figuring stuff out but the documentation on this process is lacking in so many ways.\u003cBR /\u003e\u003cBR /\u003eI've come on with a company that was, as far as I can tell, not managing their devices (in this case, Windows devices). I set about learning everything I could about Entra/Azure (whatever we're calling it these days) and Intune, registering devices, enrolling devices, etc.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eWe currently pay for 25 Intune licenses. I have one. My Test User account has one. My DEM user has one (which I've set up as a DEM in Intune). And one of our actual employees has one. I'm trying to enroll two devices as a test. Both were set up as an OOBE (one brand new and one wiped and reset). For one I used 'Work/School' login on startup and signed in with my DEM account. For the other I used 'Work/School' and signed in with my Test User account.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eI knew to make sure our MDM Authority was set to Intune prior to starting the process. I checked and it's currently reading as \"Microsoft Office 365\" (see image) I've read about an 'orange bar.' I don't have an orange bar. I read about, \"Depending on whether your tenant was pre or post 1911 Service Release, Intune is automatically set as your MDM.\" and \"If Mobile Device Management Authority was set, you cannot change this.\"\u003cBR /\u003e\u003cBR /\u003eIf I don't have an orange bar and the MDM Authority reads\u0026nbsp;\"Microsoft Office 365\" does this mean, at some point, our MDM was set to \"Microsoft Office 365?\" And, if so, according to the \"...if [it] was set, you cannot change this\" am I forever stuck with that as our MDM Authority?? This would seem silly.\u003cBR /\u003e\u003cBR /\u003eSecond. In Entra/Azure the two devices I've been using to try and understand this convoluted process say they are being managed (MDM) by \"Office 365 Mobile.\" What the actual... is Office 365 Mobile \u003cEM\u003ereally\u003c/EM\u003e Microsoft Office 365 which is \u003cEM\u003ereally\u003c/EM\u003e Intune???? I'm lost. (see image)\u003cBR /\u003e\u003cBR /\u003eTo make matters worse/more confusing, \u003cEM\u003ein\u003c/EM\u003e Intune when I look at the devices, it says the devices MDM is INTUNE!?!! (see image) *mind blown\u003cBR /\u003e\u003cBR /\u003eI don't really know what I'm missing. I keep reading something about adding Intune as an MDM Authority and being able to choose which Authority I am using to manage devices but, as with everything Microsoft, who knows what's changed since all of this documentation, blog posts, etc. were written. I can't, for the life of me, find anywhere to 'add' Intune or change the MDM Authority.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eCan someone \u003cEM\u003ePLEASE\u003c/EM\u003e help me understand this. I've been at this for weeks, I have a timeline as we're rolling out a bunch of new devices and I don't want to miss this opportunity to do it the right way.\u003cBR /\u003e\u003cBR /\u003eI feel like I'm getting close but, on top of being unsure of whether they are even actually being managed by Intune, none of the basic policies I've created are being pushed to the devices regardless of how many times I've checked to make sure the users are in the right group, etc.\u003cBR /\u003e\u003cBR /\u003eI feel like I've tried everything.\u003cBR /\u003eI'm pulling my hair out.\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eUPDATE: I put in a Support ticket with Microsoft as well and received a very quick response/phone call from Microsoft with some explanation and a solution to the first part of this journey. According to the Microsoft technician, at one point there was a Microsoft 365 E5 license in our tenant which comes with Intune (our current licensing only included Office 365 licenses when I started but I have convinced them to add a few Intune licenses) and the MDM Authority was set at that time. He very quickly provided me a link (by email) to the \"Change MDM Authority\" blade \u003cEM\u003ewhich I have been trying to find for a week! It, apparently, is hidden/gone once your MDM Authority is set.\u003c/EM\u003e\u003c/P\u003e\u003cP\u003e\u0026nbsp;\u003c/P\u003e\u003cP\u003eI've now, very easily, been able to change the MDM Authority to Intune! Argh. 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