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style="float:left;display:block;width:50%;height:10px;background-color:#113a78"></div><div style="float:right;display:block;width:50%;height:10px;background-color:#575757"></div></div><div id="container"><header><div id="header" style="clear:both;padding-top:15px;"><div id="logo" ><a href="https://floridasnursing.gov" title="Florida Board of Nursing Logo"><div class="logo-seal"><img alt="" src="/wp-content/uploads/2014/01/fbon-seal2.png" style="border-style: none;" /></div><h1 style="font-weight:normal;" class="logo-fullname"><div class="logo-florida" style="vertical-align:middle;text-transform:uppercase;display:inline;font-size:34px;color:#575757">Florida</div><div class="logo-splitter" style="vertical-align:middle;background-color:#113a78"></div><div class="logo-board" style="display:inline;font-size:34px;vertical-align:middle;color:#113a78">Board</div><div class="logo-boardof" style="display:inline;font-style:italic;vertical-align:middle;font-size:24px;color:#575757">of</div><div class="logo-boardname" style="font-size:34px;display:inline;vertical-align:middle;color:#113a78">Nursing</div></h1> <em></em></div></a><div id="top-right"> <span style="position:relative;left:20px;top:20px;bottom:20px;"><form role="search" method="get" id="searchform" action="https://floridasnursing.gov/"><div style="font-size:12px;"><strong id="search-inp">Search Posts, Pages & FAQs:</strong></div><div> <input type="text" onfocus="this.value=''" name="s" id="s" required aria-labelledby="search-inp" /> <input type="submit" id="searchsubmit" value=">" /></div></form> </span> <br /><ul id="menu-top-menu" class="menu"><li id="menu-item-2361" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2361"><a title="Frequently Asked Questions (FAQs)" href="/help-center/#faqs">FAQs</a></li><li id="menu-item-2362" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-2362"><a title="Contact Information" href="/contact" aria-current="page">Contact</a></li><li id="menu-item-1612" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1612"><a href="https://floridasnursing.gov/sitemap/">Sitemap</a></li></ul><div style="clear:both;font-size:12px;text-align:center;margin-left:45px;margin-top:-10px;"> <i>Wednesday, <strong> November 27th</strong>, 2024</i></div></div><div id="main-menu"><div class="mainmenu" style="position:absolute;"><nav><div class="menu-footer-menu-container"><ul id="menu-footer-menu" class="menu"><li id="menu-item-1103" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-1103"><a title="Nursing Home Page" href="https://floridasnursing.gov/">Home</a></li><li id="menu-item-1105" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1105"><a title="Licensing Page" href="https://floridasnursing.gov/licensing/">Licensing</a></li><li id="menu-item-1107" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1107"><a title="Renewal Page" href="https://floridasnursing.gov/renewals/">Renewals</a></li><li id="menu-item-1108" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1108"><a title="Resources Page" href="https://floridasnursing.gov/resources/">Resources</a></li><li id="menu-item-1106" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1106"><a title="Meeting Page" href="https://floridasnursing.gov/meeting-information/">Meetings</a></li><li id="menu-item-1109" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1109"><a title="About The Board" href="https://floridasnursing.gov/the-board/">The Board</a></li></ul></div></nav></div><div class="mainmenu-img" style="z-index:500;position:absolute;height:68px;width:864px;"> <img alt="Main Menu Back" src="https://floridasnursing.gov/wp-content/themes/dohboards/img/mainmenu.png" width="864px" height="68px"></div><div class="mainmenu-color" style="z-index:200;position:absolute;width:864px;height:55px;background-color:#113a78"></div></div></div></header><div id="main"><div id="main-content"><article id="post-4320" class="post-4320 page type-page status-publish hentry"><header class="entry-header"><h2 style="display:inline;" class="entry-title"> <a href="https://floridasnursing.gov/contact/" title="Contact Us" rel="bookmark">Contact Us</a></h2><div style="display:block;padding-top:2px;margin-bottom:-20px;"><img src="https://floridasnursing.gov/wp-content/themes/dohboards/img/divider.png" alt="" width="533" height="15" /></div></header> <br /><div class="entry-content"><div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p><img fetchpriority="high" decoding="async" class="alignnone size-medium wp-image-6405" src="/wp-content/uploads/2023/01/eli-chat-contact.png" alt="ELI Virtual Assistant" width="263" height="300" /></p></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p>ELI (Enforcement – Licensure – Information) is MQA’s new artificial intelligence system that will be transforming the customer service MQA provides by enabling the workforce to deliver exceptional service to our customers through online chat.</p><p>ELI is designed to answer common questions in a variety of different areas. Some areas include: licensure requirements, renewal requirements, fees, contact information, background screening, public records, and more.</p></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p>If ELI cannot answer your question, he will ask you if you would like to be transferred to a live agent within the department. The live agent will be able to see the entire chat with ELI and help continue the conversation to help resolve your question quickly.</p><p>ELI will continue to learn from each question that gets sent to a live agent so in the future, he will be able to answer those questions.</p></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><h3><strong>Frequently Asked Questions</strong></h3></div></div><div class="vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md"><div class="vc_toggle_title"><h4>When can I chat?</h4><i class="vc_toggle_icon"></i></div><div class="vc_toggle_content"><p>ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.</p></div></div><div class="vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md"><div class="vc_toggle_title"><h4>What does ELI do?</h4><i class="vc_toggle_icon"></i></div><div class="vc_toggle_content"><p>ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.</p></div></div><div class="vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md"><div class="vc_toggle_title"><h4>What if ELI can’t answer my question?</h4><i class="vc_toggle_icon"></i></div><div class="vc_toggle_content"><p>ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.</p></div></div><div class="vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md"><div class="vc_toggle_title"><h4>Do all board websites have ELI?</h4><i class="vc_toggle_icon"></i></div><div class="vc_toggle_content"><p>Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.</p></div></div><div class="vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md"><div class="vc_toggle_title"><h4>I do not want to chat, I want to call, how do I do this?</h4><i class="vc_toggle_icon"></i></div><div class="vc_toggle_content"><p>Please ask ELI, he will help you find the correct contact information for your issue.</p></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><h3>Contact Information</h3></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><div class="blox1"><strong>Customer Contact Center</strong><br /> <strong><i>Monday – Friday</i></strong><br /> 8:00 a.m. to 6:00 p.m. ET<br /> (850) 488-0595</div><p> </p><div class="blox2"><strong><i>Board Office</i></strong><br /> 8:00 a.m. to 5:00 p.m. ET<br /> (850) 245-4125<br /> FAX: 850-617-6460</div></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><div class="blox3"><strong>Mailing Address:</strong><br /> Department of Health<br /> <strong>Board <i>of</i> Nursing</strong><br /> 4052 Bald Cypress Way Bin C-02<br /> Tallahassee, FL 32399-3252</div><p> </p><div class="blox4"><strong>Applications and Fees ONLY:</strong><br /> Department of Health<br /> <strong>Board <i>of</i> Nursing</strong><br /> P.O. Box 6330<br /> Tallahassee, FL 32314-6330</div></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><h3>Media Inquiries</h3></div></div></div></div></div></div><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p><span data-nosnippet="">Contact the Press Team by phone at<br /> 850-245-4111 or by email at <a href="mailto:NewsMedia@flhealth.gov">NewsMedia@flhealth.gov</a>.</span></p></div></div></div></div></div><div class="wpb_column vc_column_container vc_col-sm-6"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="vc_btn3-container vc_btn3-inline vc_custom_1609853718786 vc_do_btn" ><a class="vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-color-primary" href="mailto:NewsMedia@flhealth.gov" title="">Email The Press Team</a></div></div></div></div></div></div></div></article></div><div id="sidebar"><div id="sidebar-nav"><div class="sidenav"><ul><li><a title="Apply for a License" href="/licensing";onclick="ga('send','event','Apply for a License','/licensing')"><img alt="" height="20px" width="20px" src="https://floridasnursing.gov/wp-content/themes/dohboards/img/icons/apply.png"><span class="subnavtitle">Apply</span><center><span style="display:block;margin-bottom:5px;margin-top:8px;background-color:#ffffff;width:100px;height:1px;"></span></center><font size="3px">Apply for a License</font></a></li><li><a title="Renew Your License" href="/renewals";onclick="ga('send','event','Renew Your License','/renewals')"><img alt="" height="20px" width="20px" 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