Remote Technical Support for Warehouses & Logistics

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href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/autostore-integrator">Cube-based AutoStore</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/autostore-integrator">Cube-based AutoStore</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> For Pallets & Heavy Loads <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> For Pallets & Heavy Loads </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-pallet-warehouse">Solutions for Pallets & Heavy Loads</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-pallet-warehouse/powerstore-shuttle-system-for-pallet-warehousing">Pallet Shuttle PowerStore</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-pallet-warehouse/vectura-pallet-stacker-crane-high-bay-warehouse-hbw">Pallet Stacker Crane Vectura</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-high-bay-warehouse">Automated High Bay Warehouse Pallets</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/storage-shuttle-system">Shuttle Storage Solutions</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Transport & Conveyors <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Transport & Conveyors </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/transport">Overview Transport & Conveyors</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/agv-automated-guided-vehicles">AGV Automated Guided Vehicles</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/electrified-monorail-transport-system">Electrified monorail transport system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/promove-pallet-conveyor">Pallet Conveyor ProMove</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/quickmove-conveyor-system-for-small-loads">Small Loads Conveyor QuickMove</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Picking & Palletizing <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Picking & Palletizing </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment">Overview Picking & Palletizing</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/person-to-goods-caddypick-case-order-picking">Person-to-Goods Case Picking: CaddyPick </a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/goods-to-person">Picking System Goods to Person</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Robot Based <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Robot Based </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/robot-based-robotics-fully-automated">Overview Robot Based Picking</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/robot-based-robotics-fully-automated/mixed-case-palletizing-acpaq">Mixed Case Palletizing ACPaQ</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/robot-based-robotics-fully-automated/robotic-piece-picking-itempiq">Robotic Item Picking ItemPiQ</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Software <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Software </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/software-inventory-management">Overview Software</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/software-inventory-management/synq-warehouse-management-system-wms-mfcs">SynQ Warehouse Management System (WMS)</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/software-inventory-management/sap-ewm-extended-warehouse-management">SAP EWM</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Products A to Z <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Products A to Z </a> </li> <li class="m-flyout__item"> <a href="/en-us/products-systems-solutions/overview-by-products">Overview Products A to Z</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/agv-automated-guided-vehicles">AGV - automated guided vehicle</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/robot-based-robotics-fully-automated/mixed-case-palletizing-acpaq">ACPaQ – Case palletizing </a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/autostore-integrator">AutoStore – Small parts storage & picking</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/person-to-goods-caddypick-case-order-picking">CaddyPick – Monorail based picking system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/boxes-cartons-small-parts-items/carrypick-storage-and-picking-system">CarryPick - Order picking system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/boxes-cartons-small-parts-items/cyclonecarrier-shuttle-system-logistics">CycloneCarrier – Small loads shuttle storage system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/picking-palletizing-order-fulfillment/robot-based-robotics-fully-automated/robotic-piece-picking-itempiq">ItemPiQ – Robot based item picking</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/electrified-monorail-transport-system">Monorail – Electrified transport system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-pallet-warehouse/powerstore-shuttle-system-for-pallet-warehousing">PowerStore – Pallet shuttle system HBW</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/promove-pallet-conveyor">ProMove – Conveyor system pallets</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/transport/quickmove-conveyor-system-for-small-loads">QuickMove – Conveyor system</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/software-inventory-management/sap-ewm-extended-warehouse-management">SAP EWM – Ext. WMS platform</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/software-inventory-management/synq-warehouse-management-system-wms-mfcs">SynQ software – Intelligent WMS platform</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/boxes-cartons-small-parts-items/tornado-miniload-crane">Tornado – Miniload crane</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/asrs-automated-storage-retrieval-systems/automated-pallet-warehouse/vectura-pallet-stacker-crane-high-bay-warehouse-hbw">Vectura – Pallet stacker crane for HBW</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/products-systems-solutions/products-for-warehouse-logistics-integrators">Products for Integrators</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent" data-menu-id="97C2A8FAB2A84324B30A1D1DEB5D9805"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> Industries <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/business-solutions/consulting-industries.jpg?rev=9f559f02577742458f85c4b790a6632e&w=767&hash=27FB6E3FBF6C466131E0814A9E724C94" /> </picture> </figure> <h4 class="mt-sm-4">Logistics automation for your industry </h4> <p class="p2 mt-sm-3 mb-sm-0">Solutions and consulting: Swisslog has decades of experience providing logistics & warehouse automation for the key industries.</p> <a href="/en-us/business-solutions"> <span class="a-btn a-btn--primary a-btn--color-cta"> Learn more </span> </a> </section> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Industries </a> </li> <li class="m-flyout__item"> <a href="/en-us/business-solutions">Overview Industry Solutions</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/food-food-beverage-f-b-temperature-controlled">Food</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/beverage-drinks">Beverage</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/food-and-beverage-distribution">Grocery (F&B distribution)</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/deep-freeze-intralogistics">Deep-freeze solutions</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/e-grocery">E-Grocery</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/retail-ecommerce-e-fulfillment-multichannel-ominchannel">General merchandise</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/micro-fulfillment-center">Micro-Fulfillment</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/business-solutions/other">Other Industries</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent js-is-active" data-menu-id="85105DE812B8420E9171F8CA4FE3F0D4"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> Service <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/system-operations-computer.jpg?rev=b819d897211e46a9ac19221b21618e85&w=767&hash=DA7AF217BA3EF21561050F9EBECB7AC1" /> </picture> </figure> <h4 class="mt-sm-4">Our Customer Service Portfolio</h4> <p class="p2 mt-sm-3 mb-sm-0">Imagine if you had the formula for 100% uptime. We strive to give you complete confidence, ensuring you get the right solutions and the best services.</p> <a href="/en-us/customer-service-and-support"> <span class="a-btn a-btn--primary a-btn--color-cta"> Learn more </span> </a> </section> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Service </a> </li> <li class="m-flyout__item js-is-active-title"> <a href="/en-us/customer-service-and-support">Full Customer Service Portfolio</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/local-customer-service-contacts">Local Service Contacts </a> </li> <li class="m-flyout__item js-nav-item js-is-active"> <a href="/en-us/customer-service-and-support/technical-support">Technical Support</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Preventive Maintenance <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Preventive Maintenance </a> </li> <li class="m-flyout__item"> <a href="/en-us/customer-service-and-support/preventative-maintenance">Overview Preventive Maintenance</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/preventative-maintenance/field-service">Field Service</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/preventative-maintenance/system-operations">System Operations</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/preventative-maintenance/condition-monitoring">Condition Monitoring</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/system-optimization-materials-handling-systems-efficiency">System Optimization</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/spare-parts">Spare Parts</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/it-managed-services">IT Managed Services</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/expansion-and-modernization">Expansion & Modernization</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/customer-service-and-support/training">Training</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent" data-menu-id="F5E60609B28C427DA419154A10C280B5"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> References & more <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/whitepaper/whitepapers.jpg?rev=61985db2fc1943b4aa774a40f47b3124&w=767&hash=E7BD81B402E73B44928661ED185FD349" /> </picture> </figure> <h4 class="mt-sm-4">Resources & downloads</h4> <p class="p2 mt-sm-3 mb-sm-0">Browse our library of resources, including webinars, case studies, whitepapers & more. Free exclusive downloads.</p> <a href="/en-us/case-studies-and-resources"> <span class="a-btn a-btn--primary a-btn--color-cta"> Learn more </span> </a> </section> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> References & more </a> </li> <li class="m-flyout__item"> <a href="/en-us/case-studies-and-resources">Downloads Overview</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/case-studies-and-resources/blog">Blog</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/case-studies-and-resources/case-studies">Case Studies</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/case-studies-and-resources/webinars">Webinars</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/case-studies-and-resources/white-papers">White Papers & E-Books</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent" data-menu-id="47A3446C07D44AA18072FDBF8E74ED05"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> Company <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/corporate/about-swisslog/swisslog-locations-switzerland-office.jpg?rev=3ee4857dca4c460ab9b75c25e29fa3b8&w=767&hash=D78F917B97CA68A1F14DB6282A157CA3" /> </picture> </figure> <h4 class="mt-sm-4">Swisslog history, facts & figures</h4> <p class="p2 mt-sm-3 mb-sm-0">Swisslog is a global company with Swiss roots. Learn more about our company's facts, figures, history, management, locations and sustainability.</p> <a href="/en-us/about-swisslog"> <span class="a-btn a-btn--primary a-btn--color-cta"> Learn more </span> </a> </section> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Company </a> </li> <li class="m-flyout__item"> <a href="/en-us/about-swisslog">About Swisslog Overview</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> News & Events <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> News & Events </a> </li> <li class="m-flyout__item"> <a href="/en-us/about-swisslog/newsroom">Overview News & Events</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/newsroom/events-trade-shows-exhibition-conference">Events & Trade Shows</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/newsroom/news-press-releases-blog-posts">News</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/newsroom/press">Press area</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> What we do <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> What we do </a> </li> <li class="m-flyout__item"> <a href="/en-us/about-swisslog/our-offering">Our Offering at a Glance</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/your-partner">Your Guide & Partner</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/consulting-planning-supply-chain">Consulting & Planning</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Logistics of the Future <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Logistics of the Future </a> </li> <li class="m-flyout__item"> <a href="/en-us/about-swisslog/our-offering/industry-40">Overview Logistics of the Future</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/industry-40/your-challenges">Challenges in a Changing World</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/industry-40/way-to-industry-4,-d-,0-digitalisation-internet-of-things-iot">The Way to Industry 4.0</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/industry-40/big-data-intelligent-services">Big Data Intelligent Services</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/industry-40/artificial-intelligence-ai-machine-learning-warehouse">Artificial Intelligence</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/our-offering/industry-40/smart-city-logistics-urban-fulfillment">Smart City Logistics</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/case-studies-and-resources/blog/vertical-farming">Vertical Farming</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/management">Management</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Corporate Governance & Sustainability <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Corporate Governance & Sustainability </a> </li> <li class="m-flyout__item"> <a href="/en-us/about-swisslog/corporate-governance-sustainability">Overview Corporate Governance</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/corporate-governance-sustainability/sustainable-technology">Sustainable Technology</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/corporate-governance-sustainability/company-and-people">Organization & Behavior</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/corporate-governance-sustainability/supply-chain">Sourcing & Supply Chain</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/corporate-governance-sustainability/policies-guidelines-certificates">Reports, guidelines, certificates</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/locations">Locations</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/contact-us-redirect">Contact us</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/about-swisslog/local-customer-service-contacts">Service & Spare Parts Helplines</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent" data-menu-id="80636BA8380E484BB47A47F95A6596B5"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> Careers <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/corporate/career/swisslog-as-an-employer/web_image-swisslog_brand_dortmund-summer-party_opening_may-2022.jpg?rev=5aaecb4324d54fa3a780466ad487cc61&w=767&hash=18DB009360942C76D7B6CA46E3103F25" /> </picture> </figure> <h4 class="mt-sm-4">Careers at Swisslog</h4> <p class="p2 mt-sm-3 mb-sm-0">Shape your future at Swisslog and explore our unique company culture.</p> <a href="/en-us/careers"> <span class="a-btn a-btn--primary a-btn--color-cta"> Learn more </span> </a> </section> <div 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hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Swisslog as an employer </a> </li> <li class="m-flyout__item"> <a href="/en-us/careers/swisslog-as-an-employer">Culture & Values</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/en-us/careers/swisslog-as-an-employer/controls-vacancies">Controls job vacancies</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/en-us/careers/swisslog-as-an-employer/smart-working">Smart Working</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Students & Graduates <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li 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class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/zh-cn/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Chinese</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/da-dk/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Danish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fi"> <a 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class="mod-languageswitch__list__item " data-country="mx"> <a href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica" class="mod-languageswitch__language-link"> <span>Spanish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="mx"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nl"> <a href="/nl-nl/customer-service-and-support/technische-ondersteuning" class="mod-languageswitch__language-link"> <span>Dutch</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nl"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nz"> <a href="/en-au/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="no"> <a href="/nb-no/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Norwegian Bokmål</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="no"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="pl"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/ar-ae/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Arabic</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sg"> <a href="/en-my/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="es"> <a href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica" class="mod-languageswitch__language-link"> <span>Spanish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="es"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="se"> <a href="/sv-se/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Swedish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="se"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ch"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ch"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="th"> <a href="/th-th/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Thai</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="th"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ae"> 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srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=8fcf472d38bd4a12a734e468dfcb3c82&w=767&hash=03A6B7D3D66FF1B4D349CBD628FAC79C 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=8fcf472d38bd4a12a734e468dfcb3c82&w=1400&hash=E4E9E560108308EA1A9EA6EC8FC6D8C0 1400w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=8fcf472d38bd4a12a734e468dfcb3c82&w=1900&hash=DDDD4804B73326187470A85AA59C343B 1900w" sizes="(min-width: 1px) 100vw" /> </picture> </figure> </div> <div class="mod-page-intro__text d-md-flex flex-md-column col-md-5"> <section> <div class="row"> <nav aria-label="Breadcrumb" class="mod-breadcrumb col-md-8"> <ul id="breadcrumbNavigation"> <li> <a title="Home" href="/en-us"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Home</a> </li> <li> <a title="Service" href="/en-us/customer-service-and-support"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Service</a> </li> <li> <a title="Remote Technical Support for Warehouses & Logistics" href="/en-us/customer-service-and-support/technical-support"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Remote Technical Support for Warehouses & Logistics</a> </li> </ul> </nav> </div> </section> <div class="d-flex flex-column justify-content-between flex-grow-1"> <div> <h1 class="mod-page-intro__headline h1--bold">Technical Support: Count on a rapid response</h1> </div> <button class="mod-page-intro__text__scrollBtn a-btn a-btn--secondary a-btn--color-primary a-btn--icon js-scroll-into-content" type="button"> <span class="icon-chevron-down-24"></span> </button> </div> </div> </div> </div> <div> <p class="intro mb-0">Our expert teams deliver prompt and efficient levels of support around the clock so you can have confidence in your warehouse and logistics solutions, no matter what.</p> </div> </section> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="GlobalHelpDesk" data-anchor-title="Global Help Desk"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="Swisslog warehouse automation support helpdesk" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=446dbd866d9e4baaa3b7d70803c9563a&w=1400&hash=023FDAD1C209AFFF7894F680B0E88162" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=446dbd866d9e4baaa3b7d70803c9563a&w=767&hash=0EE9F3D27989E422BE3E8C3EFF69045E 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=446dbd866d9e4baaa3b7d70803c9563a&w=1400&hash=023FDAD1C209AFFF7894F680B0E88162 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">Our Global Help Desk team delivers the right support 24/7.</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <h2>Global Help Desk support</h2> </div> <p>Our experienced support team can correctly <strong>identify malfunctions from the outset and assign them to the correct department</strong>. Operating 24/7, our service desk rapidly delivers the right support.</p><p><strong>Your Benefits:</strong></p><p>•<span class="Apple-tab-span"> </span>Guaranteed response times</p><p>•<span class="Apple-tab-span"> </span>Advice from the right expert</p><p>•<span class="Apple-tab-span"> </span>Quick return to normal operation</p><p>•<span class="Apple-tab-span"> </span>Escalation management</p><p>•<span class="Apple-tab-span"> </span>Documentation of malfunctions</p> </div> </div> </section> <div class="mod mod-cta "> <div class="mod-cta__content"> <div class="container"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="mod-cta__content__text mod-cta__content__text--noImage"> <div class="a-teaser-headline--emphasized"> <h2>For hospitals, pharmacies, tube & medication systems</h2> </div> <div class="copy"></div> <div class="text__links"> <a href="https://www.swisslog-healthcare.com/en-gb/customer-care" class="a-btn a-btn--primary a-btn--color-cta" > Request Support </a> </div> </div> </div> </div> </div> </div> </div> <div class="mod mod-cta "> <span class="js-anchorlink" id="RequestSupport" data-anchor-title="Request Support"></span> <div class="mod-cta__content"> <div class="container"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="mod-cta__content__text mod-cta__content__text--noImage"> <div class="a-teaser-headline--emphasized"> <h2>For logistic, warehouse & distribution centers</h2> </div> <div class="copy"></div> <div class="text__links"> <a href="https://www.swisslog.com/en-us/about-swisslog/local-customer-service-contacts" class="a-btn a-btn--primary a-btn--color-cta" > Request Support </a> </div> </div> </div> </div> </div> </div> </div> <div class="mod mod-iconfeatures "> <span class="js-anchorlink" id="Factsandfigures" data-anchor-title="Facts and figures"></span> <div class="row"> <div class="col-md-5"> <div class="mod-iconfeatures__intro"> <div class="a-mod-headline--emphasized mod-iconfeatures__intro__headline"> <h2>Our support – Your confidence</h2> </div> </div> </div> <div class="col-md-7"> <ul class="mod-iconfeatures__list"> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/phone.svg?mh=50&mw=50&rev=317de19d9ea542a78df767e21b555eca&hash=8FB0A5CE1C81995A556F2DF004836D83" alt="Phone" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 99.97% call answer rate within 30 seconds </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/maintenance.svg?mh=50&mw=50&rev=f1c59dfbd5364eb6bbcdb5b45c519a9c&hash=E2C3B17CACB0FBA10F2FA5F755AE6ADA" alt="Maintenance" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 160+ Systems engineers supporting 24/7 </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/globe-with-locations.svg?mh=50&mw=50&rev=5d1c140cb0ba41019754233e390d8bb0&hash=EF97CB231745B916EE530D89F4C85A0A" alt="Globe with locations" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 350+ Customer warehouse solutions across the globe </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/fast.svg?mh=50&mw=50&rev=deb0e4f0868e40fa9259d66a35ad67ae&hash=FB70548904638BA9E670ACDDBC63AB70" alt="Fast" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 17 seconds Global Incident response time </h4> <div class="copy"> </div> </div> </li> </ul> </div> </div> </div> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="RemoteSupport" data-anchor-title="Remote Support"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="Remote intralogistics technical support" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=4494922c8cd445499a9ccdf6ec55827a&w=1400&hash=350FE7B22010123B5B48BB65DE51AFCB" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=4494922c8cd445499a9ccdf6ec55827a&w=767&hash=48C85C3504C06C94FAE725B1143D91AA 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=4494922c8cd445499a9ccdf6ec55827a&w=1400&hash=350FE7B22010123B5B48BB65DE51AFCB 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">Swisslog remote support helps you return to efficient operation.</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <h2>Remote support</h2> </div> <p>If errors or emergencies do happen, you can count on our 24/7 support to provide rapid response and resolution to <strong>return you to efficient operation</strong>.</p><p><strong>Your Benefits:</strong></p><p>•<span class="Apple-tab-span"> </span>24/7 software support over a secure VPN connection</p><p>•<span class="Apple-tab-span"> </span>Proactive intervention thanks to comprehensive application monitoring</p><p>•<span class="Apple-tab-span"> </span>Reduced risk of unscheduled downtimes</p><p>•<span class="Apple-tab-span"> </span>Maximization of delivery reliability</p> </div> </div> </section> <section class="mod mod-video mod-video--text" itemprop="VideoObject" itemscope itemtype="https://schema.org/VideoObject" > <meta itemprop="uploadDate" content="2017-10-03T12:23:04+02:00" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/up413l6wZ2I?rel=0/maxresdefault.jpg" /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/up413l6wZ2I?rel=0" /> <span class="js-anchorlink" id="AugmentedRealitySupport" data-anchor-title="Augmented Reality Support"></span> <div class="row"> <div class="col-md-6"> <figure class="a-figure"> <div class="mod-video__wrapper"> <div class="a-video a-video--external"> <a href="/en-us/video?videoid=cafbcb6233c84ba09c96204fcc9b8465" class="a-btn a-btn--primary a-video__link"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.95 8.85L3.6 16.2L7.8 20.4L10.95 17.25L12 18.3L7.8 22.5L1.5 16.2L10.95 6.75L15.15 10.95L14.1 12L10.95 8.85Z" fill="white"/> <path d="M16.1999 3.6L13.05 6.75L12 5.7L16.1999 1.5L22.4999 7.8L13.05 17.25L8.84998 13.05L9.89998 12L13.05 15.15L20.3999 7.8L16.1999 3.6Z" fill="white"/> </svg> </a> <div class="a-video__player" > <iframe data-src="https://www.youtube.com/embed/up413l6wZ2I?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> </div> <figcaption class="caption mod-video__caption" > Movie: Our service technicians support through the eyes of on-site personnel. </figcaption> </figure> </div> <div class="col-md-6"> <div class="mod-video__text"> <div class="a-mod-headline mod-video__text__headline" itemprop="name"> <h2>Support with the aid of augmented reality</h2> </div> <div class="copy" itemprop="description"> <p><strong>Swisslog RemoteAssistance</strong>: Our service technicians can <strong>support you with the aid of augmented reality glasses</strong> - an innovative solution in the service area. Using Smart Glasses or any other video sharing device, service engineers in a centralized service center can connect with your on-site engineers, performing diagnostics and troubleshooting <strong>through the eyes of on-site personnel</strong>.</p> <p>We’re also conducting research on using HoloLens to guide and direct pickers, provide real-time views of sensors and actuators for maintenance staff, and to augment training programs. </p> </div> </div> </div> </div> </section> <div class="mod mod-linklist skin-linklist-faqlist" data-show-first-unfolded="true"> <div class="a-mod-headline mod-linklist__headline"><h4>See how remote service works</h4></div> <div class="o-accordion"> <div class="o-accordion__item" data-filter-name="" > <button type="button" class="js-itemHeadline o-accordion__item__headline" > RemoteAssistance </button> <div class="copy o-accordion__item__content"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="content__text" > <p>As a Swisslog customer, you have smart glasses or a similar device with internet connection in your logistics facility. You reach out to our Swisslog support help desk and we help you to solve the issue or get more clarity on the next steps.</p> </div> <figure class="a-figure content__video"> <meta itemprop="uploadDate" content="2020-11-11T12:18:49+01:00" /> <meta itemprop="name" content="RemoteAssistance" /> <meta itemprop="description" content="As a Swisslog customer, you have smart glasses or a similar device with internet connection in your logistics facility. You reach out to our Swisslog support help desk and we help you to solve the issue or get more clarity on the next steps." /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/vVqspJUqn1Q?rel=0" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/vVqspJUqn1Q?rel=0/maxresdefault.jpg" /> <div class="a-video a-video--external"> <div class="a-video__player" data-poster="https://i.ytimg.com/vi/vVqspJUqn1Q?rel=0/maxresdefault.jpg"> <iframe data-src="https://www.youtube.com/embed/vVqspJUqn1Q?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> <figcaption class="caption">VIDEO: Swisslog RemoteAssistance</figcaption> </figure> </div> </div> </div> </div> <div class="o-accordion__item" data-filter-name="" > <button type="button" class="js-itemHeadline o-accordion__item__headline" > SelfAssistance </button> <div class="copy o-accordion__item__content"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="content__text" > <p>By using the on-site smart glasses or similar device with internet connection, your technicians can discover how to solve small problems with ease. <strong>The device user will receive an automated step by step guide</strong> to conduct simple maintenance works or apply common quick fixes.</p> </div> <figure class="a-figure content__video"> <meta itemprop="uploadDate" content="2020-11-11T12:35:24+01:00" /> <meta itemprop="name" content="SelfAssistance" /> <meta itemprop="description" content="By using the on-site smart glasses or similar device with internet connection, your technicians can discover how to solve small problems with ease. The device user will receive an automated step by step guide to conduct simple maintenance works or apply common quick fixes." /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/TqtBEFhncjA?rel=0" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/TqtBEFhncjA?rel=0/maxresdefault.jpg" /> <div class="a-video a-video--external"> <div class="a-video__player" data-poster="https://i.ytimg.com/vi/TqtBEFhncjA?rel=0/maxresdefault.jpg"> <iframe data-src="https://www.youtube.com/embed/TqtBEFhncjA?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> <figcaption class="caption">VIDEO: Swisslog SelfAssistance</figcaption> </figure> </div> </div> </div> </div> </div> </div> <div class="mod mod-quote mod-quote--" data-ignore="true"> <div class="row"> <div class="col-md-3"> <div class="mod-quote__image"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/retail--ecom/asko-rogaland/jorn-endresen.jpg?rev=6802868ade5a4d2f8b706a5ab9846e54&w=250&hash=7B5269A63CA40B994985AA8ACDD0CB83" alt="Jørn Endresen, Logistics Director at ASKO Midt-Norge" loading=lazy height="240" width="240" /> </div> </div> <div class="col-md-9"> <blockquote class="mod-quote__quote"> <div class="h2 mod-quote__quote__text" style="--quote-size-factor: 1; quotes: '“' '”';"> <p>The cooperation with Swisslog is excellent! They are perceived as serious, punctual and skilled. Their service technicians are extremely capable, and we always get fast response and support.</p> </div> <footer> <cite class="caption-big mod-quote__quote__author"> Jørn Endresen, Logistics Director at ASKO Midt-Norge </cite> </footer> </blockquote> </div> </div> </div> <div class="mod mod-text" data-ignore="true"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="copy"> <p>Read more about our <a href="/en-us/case-studies-and-resources/case-studies/2016/07/asko-sl">support services and solutions for ASKO in our case studies</a>.</p> </div> </div> </div> </div> <article class="mod mod-teaser--three mod-teaser"> <div class="row"> <div class="col-md-4"> <a href="/en-us/case-studies-and-resources/case-studies" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="Leading brands use Swisslog warehouse management systems" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=1a400a34b7984f4faa9ec468731ae3c8&w=1400&hash=85335F8ECFEEE8343B06477F76303BEA" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=1a400a34b7984f4faa9ec468731ae3c8&w=767&hash=52B24BF53B8A8923920E1DFBCA98C879 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=1a400a34b7984f4faa9ec468731ae3c8&w=1400&hash=85335F8ECFEEE8343B06477F76303BEA 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Case studies</h4> </div> <div class="p2 content__text">Discover in our case studies why our customers can rely on our support 24/7.</div> </div> </a> </div> <div class="col-md-4"> <a href="/en-us/products-systems-solutions/software-inventory-management" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="SynQ warehouse management system for efficient warehouse processes." src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=18663af79a104d6e96cbccd3e15a2aa6&w=1400&hash=D2D740147FCFA5DA83F288A41F823F8C" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=18663af79a104d6e96cbccd3e15a2aa6&w=767&hash=7131AF98158B0060220BEC4AB192BF7A 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=18663af79a104d6e96cbccd3e15a2aa6&w=1400&hash=D2D740147FCFA5DA83F288A41F823F8C 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Integrated software solution</h4> </div> <div class="p2 content__text">Learn how our preconfigured software packages make the difference in your warehouse.</div> </div> </a> </div> <div class="col-md-4"> <a href="/en-us/about-swisslog/our-offering/industry-40/way-to-industry-4,-d-,0-digitalisation-internet-of-things-iot" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="Industry 4.0 logistics in the digital age and Internet of Things IoT" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=492c2314f42e4f499bd3e91ef618f018&w=1400&hash=F4157A7473C5486F5EFC7050952D3C7A" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=492c2314f42e4f499bd3e91ef618f018&w=767&hash=830DA0744CDD0D872446D3912B2A76E1 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=492c2314f42e4f499bd3e91ef618f018&w=1400&hash=F4157A7473C5486F5EFC7050952D3C7A 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Industry 4.0</h4> </div> <div class="p2 content__text">Make your warehouse management smarter with Swisslog's Industry 4.0 solutions.</div> </div> </a> </div> </div> </article> </div> </div> </main> <div class="l-footer "> <div class="mod mod-footer skin-footer-swisslog"> <div class="container mod-footer__container"> <div class="mod-footer__top"> <div class="row"> <div class="col-lg-6 col-xl-5"> <div class="newsletter"> Subscribe for news & updates </div> </div> <div class="col-lg-6 col-xl-7"> <form action="/en-us/contact/newsletterform" method="get" class="a-inlineForm"> <input name="mail" type="text" class="p1 a-inlineForm__input" 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