Freshservice Features | ITIL, ITSM, ITOL Service Desk Solutions

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</li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#it-operations-management" data-scroll-link="it-operations-management" data-accordion-link="" > <span>IT Operations Management</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#it-asset-management" data-scroll-link="it-asset-management" data-accordion-link="" > <span>IT Asset Management</span> </a> </li> <li class="nav-sub-item scroll-link "> <a class="nav-sub-label scroll-anchor" href="#project-portfolio-management" data-scroll-link="project-portfolio-management" data-accordion-link="" > <span>Project Portfolio Management</span> </a> </li> </ul> </div> </div> </div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="first-fold l-section-home banner-right-image-home image-wrap-no-padding banner-vertical-alignment pb-lg" style="background-color: #9DD1E2;"> <div class="l-page container l-home "> <div class="row grid-align-bottom banner-vertical-alignment"> <div class="col-md-6 mobile-center-desktop-left-align pb-lg banner-text-content small-banner"> <h1>Get started now with our intuitive, right-sized service management solution</h1> <div class="mt-md"> <a title="Start Free Trial" class="button button--solid " rel="" id="startFreeTrial" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Try it now</a> <a title="Request Freshservice Demo" class="button button--ghost " rel="" role="button" target="_self" href="https://www.freshworks.com/freshservice/demo-request/"> Get a demo</a> </div> </div> <div class="col-md-6 mt-md md-mt-0 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="" title="" src="https://website-assets-fs.freshworks.com/attachments/cler8cc5n00k7erfnsaw7d6o9-freshservice-features.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="it-service-management" id ="it-service-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT Service Management</h2> <p>Delight your organization with a modern service management solution that puts an emphasis on experience.</p> <a href = "https://www.freshworks.com/freshservice/features/it-service-desk-software/" class =" link " >More on IT Service Desk→ </a> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvz9012e9dg08wyqy6pr-self-service-portal.svg);" role="img" aria-label=""></div> <h6>Intuitive Consumer-Grade Service</h6> <p>Modernize your employee engagement with integrated support channels and AI-driven service management. Rapidly deploy a solution targeted towards fast time to value and end-user adoption.<br /> </p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvxr00b4ohfzv8blfvsn-incident-management.svg);" role="img" aria-label=""></div> <h6>Incident Management</h6> <p>Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.</p> <p><a href="https://www.freshworks.com/freshservice/it-service-desk/incident-management-software/"><span class="forward--link link mt-xs">More on Incident Management</span> </a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvyo008sp7fzhixkkp88-sla-management.svg);" role="img" aria-label=""></div> <h6>SLA Management</h6> <p>Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.</p> <p><a href="https://www.freshworks.com/freshservice/it-service-desk/sla-management/"><span class="forward--link link mt-xs">More on SLA Management</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvy2012c9dg0o4sor7bd-knowledge-management.svg);" role="img" aria-label=""></div> <h6>Knowledge Management</h6> <p>Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base. </p> <h6><a href="https://www.freshworks.com/freshservice/it-service-desk/knowledge-base/"><span class="forward--link link mt-xs">More on Knowledge Management</span></a></h6> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cluw9twb800tefjoa743daooc-sandbox-black-120px.full.png);" role="img" aria-label="Sandbox"></div> <h6>Sandbox</h6> <p>Set up copies of your production environment to change, test, and deploy configurations without affecting your users. Train your new users and promote hands-on learning without the risk of disruptions.</p> <p><span class="forward--link link mt-xs"><a href="https://support.freshservice.com/en/support/solutions/folders/50000001781">Learn More</a></span></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyvyd00b5ohfzpz9kinsr-service-catalog.svg);" role="img" aria-label=""></div> <h6>Unified Service Catalog</h6> <p>Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform. </p> <h6><a href="https://www.freshworks.com/freshservice/it-service-desk/it-service-catalog-management/"><span class="forward--link link mt-xs">More on Unified Service Catalog</span></a></h6> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl2303uo9dg0e0n4cmle-ai-powered-service-mgmt.svg);" role="img" aria-label=""></div> <h6>AI-Powered Service Management</h6> <p>Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value. </p> <h6><a href="https://www.freshworks.com/freshservice/freddy-ai-for-service/"><span class="forward--link link mt-xs">More on AI-Powered Service Management</span></a></h6> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjza00zm9dg0k8cvb0gr-problem-management.svg);" role="img" aria-label=""></div> <h6>Problem Management</h6> <p>Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business. </p> <p><a href="https://www.freshworks.com/freshservice/it-service-management/problem-management/"><span class="forward--link link mt-xs">More on Problem Management</span></a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjz50060p7fz8bk7lnm4-change-management.svg);" role="img" aria-label=""></div> <h6>Change Management</h6> <p>Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk. </p> <p><a href="https://www.freshworks.com/freshservice/it-service-management/change-management/"><span class="forward--link link mt-xs">More on Change Management</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cyjyy008eohfz206cb599-release-management.svg);" role="img" aria-label=""></div> <h6>Release Management</h6> <p>Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.</p> <p><a href="https://www.freshworks.com/freshservice/it-service-management/release-management/"><span class="forward--link link mt-xs">More on Release Management</span></a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cld8a7h1j00k2f1fnpam52p0j-custom-reports-and-dashboards.svg);" role="img" aria-label=""></div> <h6>Workload Management</h6> <p>Monitor workload easily with a complete overview of all the work assigned to you and your team members. Track their availability to plan incoming work better and manage their assignments with ease to ensure balanced workload levels and timely completion of work.</p> <p><span class="forward--link link mt-xs"><a href="https://support.freshservice.com/en/support/solutions/folders/50000000787">Learn more</a></span></p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="service-busines-teams" id ="service-busines-teams"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Freshservice for Business Teams</h2> <p>Offer unified service delivery with IT and business teams on a single platform for enhanced employee productivity, operational transparency, and return on investment.<strong> </strong></p> <a href = "https://www.freshworks.com/freshservice/solutions/enterprise-service-management/" class =" link " >Learn More -> </a> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjr30o052uzgfn056r3plc-workspaces.svg);" role="img" aria-label=""></div> <h6>Workspaces</h6> <p>Allow multiple teams to co-exist on a single service management platform. Gain control over work and visibility for each department individually without compromising on security and autonomy.</p> <p><a href="https://www.freshworks.com/freshservice/features/workspaces/"><span class="forward--link link mt-xs">More on Workspaces</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjruy805iyz4fnc2v8v81t-support-portal.svg);" role="img" aria-label=""></div> <h6>Support Portal </h6> <p>Create standardized service catalogs to streamline the service request process from everything as simple as expense reimbursement to as complex as new hire onboarding. Unify your service delivery into a single, modern platform.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/it-service-desk/it-service-catalog-management/">More on Support Portal</a></span></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjp8cu0521zgfnpw6kgrnq-knowledge-base.svg);" role="img" aria-label=""></div> <h6>Knowledge base</h6> <p>Create a single repository for all policy and process-related documents to bring consistency across teams, deflect queries and empower employees with updated information on the leave policy or reimbursement process.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/it-service-desk/knowledge-base/">More on Knowledge base</a></span></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjpxty052gzgfnv03u3l8a-workflow-automation.svg);" role="img" aria-label=""></div> <h6>Workflow automation</h6> <p>Automate repetitive manual processes like employee offboarding, multi-department approvals and category-based routing for efficient service desk operations. Build customized workflows with third-party orchestration applications like G-suite, slack or Azure AD.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/it-service-desk/automations/">More on Workflow automation</a></span></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjnjvw05gpz4fn5iuklh6v-employee-onboarding.svg);" role="img" aria-label=""></div> <h6>Employee onboarding</h6> <p>Streamline onboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation, and approval processes within a single 4-step module.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/features/employee-onboarding/">More on Employee onboarding</a></span></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clacjoc2h05hfz4fnhbjh1mm7-project-management.svg);" role="img" aria-label=""></div> <h6>Project management </h6> <p>Plan and execute complex projects like employee appraisal, inventory audit and budget planning for unified task management and deliver projects on time with accurate predictability.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/features/it-project-management-software/">More on Project management</a></span></p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="it-operations-management" id ="it-operations-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT Operations Management</h2> <p>Minimize downtime, ensure service reliability, and improve business resilience with context and collaboration on a unified platform.</p> <a href = "https://www.freshworks.com/freshservice/features/it-operations-management/" class =" link " >More on ITOM→ </a> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6co4es00lz9dg0vdijbv9t-alert-management0.svg);" role="img" aria-label=""></div> <h6>Alert Management</h6> <p>Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Let Freddy AI algorithm dig through the noise and highlight critical operational issues. Automatically create and route rich incidents to relevant agent groups.</p> <p><a href="https://www.freshworks.com/freshservice/alert-management/"><span class="forward--link link mt-xs">More on Alert Management</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl19039dohfz71cjgaln-scalable-cloud.svg);" role="img" aria-label=""></div> <h6>Cloud Management</h6> <p>Integrate with leading cloud providers like AWS, Azure, and VMware to automatically discover cloud resources and their relationships that power your digital infrastructure. Automate manual and repetitive tasks using Cloud catalog and Orchestration Centre.<br /> <a href="https://www.freshworks.com/freshservice/features/it-asset-management/cloud-management/"><span class="forward--link link mt-xs">More on Cloud Management</span></a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe17n00xgp7fz491f60a7-mobile-app.svg);" role="img" aria-label=""></div> <h6>On - Call Management</h6> <p>Get a one-up on critical incidents with a 24*7 agent availability plan. Notify multiple agents and teams via MS Teams, WhatsApp, Slack, phone, SMS, push notifications on the Freshservice mobile app, & more. Automatically escalate an issue until it gets acknowledged.</p> <p><a href="https://www.freshworks.com/freshservice/it-operations-management/on-call-management/"><span class="forward--link link mt-xs">More on On-Call Management</span></a> </p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl0t03un9dg0625hjgcr-intelligent-service-management.svg);" role="img" aria-label=""></div> <h6>Major Incident Management</h6> <p>Minimize the impact of service disruption by establishing a clear process to rapidly resolve major incidents. Automate escalation, simplify collaboration, streamline customer & stakeholder communication, & build resilience by incorporating learnings. Do all of this and more minus any tool hopping.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/it-operations-management/major-incident/">More on Major Incident Management</a></span></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/clkjch0xj0etticfnk668y4xe-q-a-insights.full.jpg);" role="img" aria-label="Service Health Monitoring"></div> <h6>Service Health Monitoring</h6> <p>Gain a user-centric view into the state of your digital operations by tracking the health of your business and technical services. Visually discern interdependencies between assets and services. Prioritize which incidents to focus on based on end-user impact.</p> <p><span class="forward--link link mt-xs"><a href="https://www.freshworks.com/freshservice/it-operations-management/service-health-monitoring/">More on Service Health Monitoring</a></span></p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="it-asset-management" id ="it-asset-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>IT Asset Management</h2> <p>Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.</p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czel100e8p7fzm3mqlg41-integrate-itsm0.svg);" role="img" aria-label=""></div> <h6>Asset Normalization</h6> <p>Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory. </p> <p><a href="https://www.freshworks.com/freshservice/it-asset-management/inventory-management/"><span class="forward--link link mt-xs">More on Asset Normalization</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2ls00u79dg0u9zluwe1-asset-auto-discovery.svg);" role="img" aria-label=""></div> <h6>Automated Discovery</h6> <p>Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility. </p> <p><a href="https://www.freshworks.com/freshservice/it-asset-management/auto-discovery/"><span class="forward--link link mt-xs">More on Automated Discovery</span></a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6coz5n00sda4g0tts87ny4-cross-module.svg);" role="img" aria-label=""></div> <h6>Integrated CMDB</h6> <p>Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed. </p> <p><a href="https://www.freshworks.com/freshservice/it-asset-management/it-cmdb-software/"><span class="forward--link link mt-xs">More on Integrated CMDB</span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6co4f400mxa4g06xsvhzra-saas-management0.svg);" role="img" aria-label=""></div> <h6>SaaS Management</h6> <p>Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance. </p> <p><a href="https://www.freshworks.com/freshservice/features/saas-management/"><span class="forward--link link mt-xs">More on SaaS Management</span></a></p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2m7000lp7fz6hsntasi-asset-lifecycle-management.svg);" role="img" aria-label=""></div> <h6>Asset Lifecycle Management</h6> <p>Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.</p> <p><a href="https://www.freshworks.com/freshservice/it-asset-management/asset-lifecycle-management/"><span class="forward--link link mt-xs">More on Asset Lifecycle Management </span></a></p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cy2lc013da4g0l19295wv-contract-management.svg);" role="img" aria-label=""></div> <h6>Contract Management</h6> <p>Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries. </p> <p><a href="https://www.freshworks.com/freshservice/it-asset-management/contract-management/"><span class="forward--link link mt-xs">More on Contract Management</span></a></p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="project-portfolio-management" id ="project-portfolio-management"> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Project Portfolio Management</h2> <p>Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.</p> <a href = "https://www.freshworks.com/freshservice/it-project-management-software/" class =" link " target="_blank" rel="noopener">More on Project Management→ </a> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl0i020fisg0nskih4vv-integrated-projects.svg);" role="img" aria-label=""></div> <h6>Integrated Projects</h6> <p>With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets. </p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czekf00e7p7fzi9av07r9-customization0.svg);" role="img" aria-label=""></div> <h6>Customizable Project Templates</h6> <p>Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines. </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czel001aj9dg0fy1pjr1s-support-agile-waterfall0.svg);" role="img" aria-label=""></div> <h6>Agile and Waterfall</h6> <p>Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative. Choose your own hybrid approach to project management that suits your team’s needs.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cpd8b0005ohfzkezya11g-custom-reports.svg);" role="img" aria-label=""></div> <h6>Project Analytics</h6> <p>Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view. </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6czekj00gkohfzh9xk79b9-task-management0.svg);" role="img" aria-label=""></div> <h6>Unified Task Management</h6> <p>Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently. </p> </div> </div> </div> </div>  </div> </section> <section id="" class="section-content-grid l-section section-light-bg " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Leverage the full power of the Freshworks Platform</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6cpd6x00rg9dg07s5yvc57-interactive-visualizations.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Context Driven Analytics</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe18d02229dg0zlzrj2md-api.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Custom App Platform</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe17o008wisg0v4chynzz-security.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Secure Cloud</h6> </div> </div> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks6oe17n00xgp7fz491f60a7-mobile-app.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Mobile App</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl19039dohfz71cjgaln-scalable-cloud.svg);" role="img" aria-label=""></div> <div class="align-center "> <h6>Scalable Cloud</h6> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big feature-description-icon-d" style="margin: 0 auto; background-image: url(https://website-assets-fs.freshworks.com/attachments/cks7wvl14020gisg01i80h3i9-extensible-app-marketplace.svg);" role="img" aria-label=""></div> <div class="align-center feature-description-text-d"> <h6>Extensible App Marketplace</h6> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class=" align-center pattern-gradient-light " > <div class="container banner-content l-banner " data-scroll-target=""> <h2>See how you can right-size your IT service management quickly and effectively</h2> <div class="align-center pt-md pb-xs"> <a title="Start Free Trial" class="button button--solid " rel="" id="startFreeTrialBottom" role="button" target="_self" href="https://www.freshworks.com/freshservice/signup/"> Start Free Trial</a> <a title="View Pricing and Plans" class="button button--ghost " rel="noopener" id="viewPricingAndPlans" role="button" target="_blank" href="https://www.freshworks.com/freshservice/pricing/"> View Pricing and Plans</a> </div> </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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