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spa-page-title--has-flagscape spa-page-title--red spa-page-title--white-text"><div class="spa-title-bg-lookup spa-hidden" data-spa-skin="red"></div><div class="spa-page-title-inset row"><div class="column"><h1 data-font="cnx-regular" class="heading title-heading" id="skip-to-h1">Help Avoid Scams</h1></div></div></div></div></div></div></section><section class="small-centered full-width-row"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="topEngagementAreaModule" data-component="module" data-module="top-engagement-area-module" data-module-container="3.1.4" data-version="9.0.1" data-sparta-load="primary" data-module-ref="security-center/top-engagement-area-module" data-options="{}" data-init="topEngagementAreaModule" data-module-parameters="{}" class="top-engagement-area-module-class-v-9-0-1 top-engagement-area-module spa-module-init"><div class="row full-width-row small-collapse"><div class="column"><div class="picture-box crop-small-from-left crop-medium-from-left crop-large-from-left"><picture><source media="only screen and (min-width:1025px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-scam-new-img-large-CSX17ee726f.webp"><source media="only screen and (min-width:1025px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-scam-new-img-large-CSX17ee726f.jpg"><source media="only screen and (min-width:768px)" type="image/webp" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-scam-new-img-large-CSX17ee726f.webp"><source media="only screen and (min-width:768px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-scam-new-img-large-CSX17ee726f.jpg"><source media="only screen and (min-width:1px)" type="image/webp" sizes="100%" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-new-scam-img-small-CSX661dbfce.webp"><source media="only screen and (min-width:1px)" srcset="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-top-engagement-area-module-new-scam-img-small-CSX661dbfce.jpg" sizes="100%"><img src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" alt=""></picture><div class="picture-box__content avoid-bank-scam"><div class="row"><div class="column small-12 medium-7 large-7content-border"><div class="picture-box__content--text"><h2 class="show-for-small-only headline-small">Is that <i style="color:#c41230">really</i> the bank contacting you? Test your scam skills with the ABA's BanksNeverAskThat quiz</h2><h2 class="show-for-medium-up headline-xlarge">Is that <i style="color:#c41230">really</i> the bank contacting you? Test your scam skills with the ABA's BanksNeverAskThat quiz</h2><p class="body-medium"><a id="banksNever" href="https://www.banksneveraskthat.com/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab","REL":"noopener noreferrer"}'><span style="color:#fff;font-size:22px;background-color:#012169;padding:7px 12px">Play Now</span><span class="spa-ada-text ada-hidden"> layer</span></a></p></div></div></div></div></div></div><div id="readHowCybercrime" class="hide" data-options="{"type":"modal"}"><div class="content"><div class="row"><div class="columns small-12 large-12"><p><i>Stay Safe from Cybercrime: Knowledge is Power</i></p><p>Every year, people who consider themselves too smart to fall for a scam do just that. In 2023 alone, cybercrime complaints in the U.S. shot up 20% and losses topped $12.5 billion. As cybercriminals adopt better tools, tactics and tricks designed to deceive us, keeping safe means staying informed.</p><i>Increase your awareness</i><br><br><p>Gone are the days when spelling and grammar errors could reliably tip you off to phishing emails or smishing texts. With today's technology, including artificial intelligence, cybercriminals can avoid the mistake-riddled messages that once gave them away and use advanced tactics that play on our human emotions and reactions even more effectively. They have also become more persistent.</p><p>Sophisticated scams can start with a legitimate-looking but malicious text, followed by a phone call that spoofs a number you recognize, and a voice on the line warning you to take quick action. Tactics have evolved, but the best response remains the same. If you think there's really a problem, disconnect or hang up, take a breath and use a trusted number or email address to contact that person, utility, bank or government agency yourself.</p><i>Control what you can</i><br><br><p>In cybercrime circles, information is money. Bits and pieces of personal data are for sale on the dark web, exposed through countless information breaches. What criminals can't find on their own, you need to lock down—with an extra layer of protection similar to turning a deadbolt after you lock your front door.</p><ul><li><strong>Secure your online connection</strong> and devices with trustworthy and regularly updated antivirus software and keep operating systems current. Screen lock your devices, using a PIN and/or biometrics. Avoid public Wi-Fi and use your own charging equipment whenever possible.</li><li><strong>Freeze your credit.</strong> This is a free service offered by all credit bureaus to prevent anyone from opening new lines of credit or bank accounts using your social security number.</li><li><strong>Help protect your credentials.</strong> Create complex, unique and secret logins and passwords—and avoid using them on multiple accounts. Enable Multifactor Authentication (MFA) and biometrics when available.</li><li><strong>Be careful what you share</strong> online, in person, through email, text or over the phone. In the wrong hands, the information you share can potentially expose you to cybercrime. Avoid accepting friend requests from strangers, don't give personal information to people who call you (hang up and call using a verified phone number), and be wary of messages from people you don't know.</li><li><strong>Think before you click.</strong> Malicious emails or pop-up messages may contain attachments that when opened can infect your devices, or links that lead to look-alike web pages designed to steal your login credentials. Deals that sound too good to be true, often are. Be suspicious of unsolicited, bargain-priced or free offers. If your computer is frozen on a screen claiming you must call a number to unlock, bring your computer to a trusted retailer to scan for viruses. Do not call the number on the screen.</li></ul><i>Check your cyber hygiene</i><br><br><p>If you authorize a transfer or send money to a scammer, there's often little we can do to help get your money back. Just as you might do for your physical wellbeing, it's a best practice to regularly check in on your cyber health, including updating your passwords. A one-and-done approach isn't enough when threats keep evolving, and what worked two years ago may not offer you the best protection today or tomorrow.</p><p>Remember that Bank of America will never contact you to request that you move money to protect yourself from fraud.</p><p></p></div></div></div></div></div></div></div></div></section><section class="small-centered section-body"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="knowRedFlagsModule" data-component="module" data-module="know-red-flags-module" data-module-container="3.1.4" data-version="8.1.1" data-sparta-load="primary" data-module-ref="security-center/know-red-flags-module" data-options="{}" data-init="KnowRedFlagsModule" data-module-parameters="{}" class="know-red-flags-module-class-v-8-1-1 know-red-flags-module spa-module-init"><div class="row"><h2 class="knowledge-header">Knowledge is a powerful defense. Check out these trending scams</h2><div class="row collapse margin-top new-column"><div class="columns small-12 large-12 medium-12"><div class="row collapse"><div class="columns small-2 medium-2 large-1 icon"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-how-to-recognize-fraud-bofa_icon_family1_186cmyk-CSXadc4203c.png" alt="" class="icon-pushed"></div><div class="columns small-10 medium-10 large-11 featured-content"><h4 class="column-heading" style="color:#000;font-weight:bolder"><span style="color:#e31837">Imposter scams</span></h4><p class="column-text">"Your package was returned, and you need to reschedule your delivery"</p><p class="column-tip"><strong>How it works:</strong></p><ol><li><strong>Initial Contact: </strong>You receive a communication about an issue - it may be with a delivery, your account, a family member or a device.</li><li><strong>Deceptive instructions: </strong>You may be urged to provide information such as a code, or take an action such as provide remote access, move money to another account or digital wallet, ignore warning messages or input *72 or **21 in the phone.</li><li><strong>The scammer wins: </strong>After following the instructions, the scammer now has access to your money, and it’s unlikely you’ll see your money again.</li></ol><strong>Help protect your money – pause, verify, help prevent scams</strong><br>Bank of America will never ask you to take these actions. Verify all requests for information or money. Talk to your friends and family about the tactics scammers use.<p></p></div></div></div><div class="columns small-12 large-12 medium-12"><div class="row collapse"><div class="columns small-2 medium-2 large-1 icon"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-how-to-recognize-fraud-bofa_icon_cashproinvest1_186cmyk-CSX576d85dc.png" alt="" class="icon-pushed"></div><div class="columns small-10 medium-10 large-11 featured-content"><h4 class="column-heading" style="color:#000;font-weight:bolder"><span style="color:#e31837">Investment Scams</span></h4><p class="column-text">"They guaranteed a quick return on the investment, and I was receiving those returns in the beginning"</p><p class="column-tip"><strong>How it works:</strong></p><ol><li><strong>Initial Contact: </strong>The scammer will reach out through social media, text or email with a unique investment opportunity or a chance to get rich quick.</li><li><strong>Deceptive instructions: </strong>You'll be convinced to invest your money and will start to receive small returns.</li><li><strong>Fake returns: </strong>You're then encouraged to invest larger sums of money based on the returns you are receiving but suddenly all communications stop.</li></ol><strong>Help protect yourself and your money</strong><br>Always validate investment opportunities. Use caution if asked to provide personal or financial information, especially if asked to send money through digital currency or instant money transfers.<p></p></div></div></div><div class="columns small-12 large-12 medium-12"><div class="row collapse"><div class="columns small-2 medium-2 large-1 icon"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-how-to-recognize-fraud-bofa_icon_tools1_186cmyk-CSX72295ec7.png" alt="" class="icon-pushed"></div><div class="columns small-10 medium-10 large-11 featured-content"><h4 class="column-heading" style="color:#000;font-weight:bolder"><span style="color:#e31837">Tech support scams</span></h4><p class="column-text">"They needed remote access to remove a virus from my device"</p><p class="column-tip"><strong>How it works:</strong></p><ol><li><strong>Initial Contact: </strong>Scammers reach out, via computer pop-up or phone call, claiming there is an issue with your device.</li><li><strong>Deceptive instructions: </strong>You are instructed to provide remote access to the device and to download an app to fix the issue.</li><li><strong>Access to personal information: </strong>Once you grant remote access or download the app, the scammer has access to your personal information. They can install malware on your device and demand a payment before they give back your access.</li></ol><strong>Help protect yourself and your money</strong><br>No matter the reason given, be cautious about granting device access or downloading unfamiliar apps to fix issues with your devices. Run a full system virus and spyware scan and power off the device. Read more about <a id="techScams" href="/security-center/avoid-bank-scams/tech_support_scams.pdf" rel="noopener noreferrer" target="_blank">tech scams</a>.<p></p></div></div></div><div class="columns small-12 large-12 medium-12"><div class="row collapse"><div class="columns small-2 medium-2 large-1 icon"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-how-to-recognize-fraud-online-scams-compu-icon-CSXf4f415c7.png" alt="" class="icon-pushed"></div><div class="columns small-10 medium-10 large-11 featured-content"><h4 class="column-heading" style="color:#000;font-weight:bolder"><span style="color:#e31837">Online sales</span></h4><p class="column-text">"I thought I’d scored really hard-to-get tickets"</p><p class="column-tip"><strong>How it works:</strong></p><ol><li><strong>Initial Contact: </strong>Scammers create a fake website or post a “great deal” on social media for an item you’re had your eye on.</li><li><strong>Deceptive instructions: </strong>They ask you to pay in less common ways such as cash, gift cards or wire transfers.</li><li><strong>Pressured to act:</strong> You’ll be pressured to act quickly so you don’t miss out on the deal.</li></ol><strong>Help protect yourself and your money</strong><br>Slow down and use caution if pressured to act quickly. Research the seller and products independently, check reviews for possible scam notices. Most online promotions that sounds too good to be true - typically are.<p></p></div></div></div></div><p class="read-tips"><a id="scamList" href="javascript:void(0);" class="spa-ui-layer-link spa-fn" rel="multiScamsLayer" data-options='{"rel":"multiScamsLayer"}'>Check out<span class="spa-ada-text ada-hidden"> layer</span></a> more examples of scams and tips to help you be more secure</p><div class="columns small-12"><h3>Know the red flags that signal a scam</h3><p>Scammers are constantly reinventing new ways to trick people. While their stories may change, their tactics remain the same. Being aware of these red flags should make you pause, verify, and help stay protected:<br><br><a id="readHowCyber" href="javascript:void(0);" class="spa-ui-layer-link spa-fn" rel="readHowCybercrime" data-options='{"rel":"readHowCybercrime"}'>Read how to stay safe from Cybercrime<span class="spa-ada-text ada-hidden"> layer</span></a></p><div class="margin-bottom row columns small-collapse large-uncollapse medium-uncollapse"><div><section data-sparta-show-hide-id="You'reContactedOutTheBlue-9ac2"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="You'reContactedOutTheBlue-9ac2"><label for="You'reContactedOutTheBlue-9ac2" class="show-hide-button-text">You're contacted out the blue</label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="You'reContactedOutTheBlue-9ac2"><ul class="no-bullets"><div><li>Contacted unexpectedly by phone, email, text, direct message or pop-up with a request for personal information or money. Bank of America will never text, email, call, or visit you at your home asking for personal or account information. Remember, never click a link or download an attachment from someone you don't know.</li></div></ul></div></section><section data-sparta-show-hide-id="You'rePressuredToActImmediately-a579"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="You'rePressuredToActImmediately-a579"><label for="You'rePressuredToActImmediately-a579" class="show-hide-button-text">You're pressured to act immediately</label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="You'rePressuredToActImmediately-a579"><ul class="no-bullets"><div><li>Pressured to act immediately with an alarming phone call, email or text that plays with your emotions. Scammers may pose as an employee from a familiar organization, such as Bank of America and say there's a problem that needs immediate attention. Do not act unless you have verified the person who has contacted you and the story or request is legitimate.</li></div></ul></div></section><section data-sparta-show-hide-id="You'reAskedToPayInUnusualWay-0819"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="You'reAskedToPayInUnusualWay-0819"><label for="You'reAskedToPayInUnusualWay-0819" class="show-hide-button-text">You're asked to pay in unusual way</label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="You'reAskedToPayInUnusualWay-0819"><ul class="no-bullets"><div><li>Asked to pay in an unusual way, like gift cards, bitcoin, prepaid debit cards or digital currency, including Zelle<sup>®</sup> to resolve fraud. Bank of America will never ask you to transfer money to anyone, including yourself and will never ask you to transfer money because we detected fraud on your account.</li></div></ul></div></section><section data-sparta-show-hide-id="You'reAskedToProvidePersonalOrAccountInformation-b8da"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="You'reAskedToProvidePersonalOrAccountInformation-b8da"><label for="You'reAskedToProvidePersonalOrAccountInformation-b8da" class="show-hide-button-text">You're asked to provide personal or account information</label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="You'reAskedToProvidePersonalOrAccountInformation-b8da"><ul class="no-bullets"><div><li>Asked to provide personal or account information, such as an account verification code, bank account number or PIN. When in doubt, don't give it out. Bank of America will never text, email or call you asking for an account authorization code.</li></div></ul></div></section><section data-sparta-show-hide-id="ItSeemsTooGoodToBeTrue-4b07"><div class="sparta-show-hider"><button class="spa-show-hide-control" type="button" aria-expanded="false" aria-controls="ItSeemsTooGoodToBeTrue-4b07"><label for="ItSeemsTooGoodToBeTrue-4b07" class="show-hide-button-text">It seems too good to be true</label><span class="chevron spa-icon icon-chevron-down show-hide-button-arrow"></span></button></div><div class="sparta-show-hidee" id="ItSeemsTooGoodToBeTrue-4b07"><ul class="no-bullets"><div><li>Offered a free product or 'get rich quick' opportunity that seems too good to be true? If something sounds too good to be true, it probably is. Never cash a check for someone you don't know.</li></div></ul></div></section></div></div><p class="bottom-content">If you authorize a transfer or send money to a scammer, there's often little we can do to help get your money back.<br><br>Read our <a id="tipSheet" href="/security-center/bank-fraud-prevention/">tip sheet</a> on talking to friends and family about fraud, scams and cyber security.</p></div></div><div id="multiScamsLayer" class="hide" data-options="{"type":"modal"}"><h1 id="multiScamsLayer_title" class="spa-ui-layer-title" data-font="cnx-bold">Trending scam examples:</h1><div class="content"><div class="row"><div class="columns small-12 large-12"><p><strong>Multi-step scams</strong><br><br>Scammers are now combining multiple scam types by taking a phased approach to try to gain your trust and make scams even more convincing.<br></p><ul><li>Step 1: Tech support scam - The impersonator claims to be from a legitimate tech support company and claims your computer has been hacked. They'll ask you to call a number and download software allowing them remote access to your computer to resolve the "issue". Then they'll ask you to log into Online Banking and look for fraudulent charges.</li><br><li>Step 2: Bank imposter - Next, you'll receive a call from an imposter claiming to be from your bank, saying fraud is happening on your account. They'll tell you to electronically move money to a "safe account", such as one with the Federal Reserve or another U.S. government agency.</li><br><li>Step 3: Government imposter - Then, you'll receive a third call from another imposter claiming to be a government official who is confirming the transaction. They may even send you an email or letter to make the scam look more legitimate.</li></ul><strong>Tip:</strong> Don't download software or provide remote access to anyone you don't know. Bank of America will never call you to request that you move money to protect yourself from fraud.<br><br><strong>Imposter</strong><br><br>Scammers may pose as businesses or people you know — like your bank, utility company, phone provider or even a friend or relative. They'll spoof legitimate phone numbers to call or text and tell you to send funds to yourself or others using online or mobile banking. They may even tell you to ignore or bypass scam warnings and alerts. If you share information, they may access your banking information and enroll in new products or services in your name.<br><br><strong>Tip:</strong> Stop and verify. While Bank of America may send you a text to validate unusual activity, we will never contact you to request you share a code over the phone or send us or anyone else money, including through Zelle<sup>®</sup>. Read about <a id="socialEngineering" href="https://www.bankofamerica.com/content/documents/security/takeaways_social_media_scams.pdf" rel="noopener noreferrer" target="_blank">social engineering</a>.<br><br><strong>Threat of harm scams</strong><br><br>"They threatened to do harm if I didn't send them money immediately"<br><br><strong>How it works:</strong><ol><li><strong>Initial Contact: </strong>Scammers reach out claiming to have access to you or someone in your family.</li><li><strong>Deceptive instructions: </strong>They claim that you or your family are in danger. You're told if you don't send money, you or your family member will be hurt.</li><li><strong>Impersonation: </strong>Scammers may use technology to impersonate your loved one's voice to manipulate you and convince you to transfer funds.</li></ol><strong>Help protect yourself and your money</strong><br>Consider using a "safe word" that only you and your family members know, to validate the scenario and any request to authorize instant money transfers. Contact your bank to report the event, and law enforcement if you feel you are in immediate danger.<br><br><strong>Social Media</strong><br><br>Cyber criminals are actively using social media platforms and design posts or craft messaging that lures you into sharing personal information or scam you out of money.<br><br><strong>Tip:</strong> Be mindful about sharing personal information and what you see on social media. If something seems too good to be true, its most likely a scam. Read about <a id="socialMedia" href="https://www.bankofamerica.com/content/documents/security/takeaways_social_media_scams.pdf" rel="noopener noreferrer" target="_blank">social media scams</a>.<br><br><strong>Issues with package delivery</strong><br><br>You receive an email or text indicating there's an issue with your package or a failed delivery attempt. You'll be asked to click a link to pay a small fee or provide personal information.<br><br><strong>Tip:</strong> Do not open unfamiliar links for payment or personal information, this may be a phishing attempt. Read more about <a id="phishing" href="https://www.bankofamerica.com/content/pdf/en_us/security-center/TipSheetsPhishingBofA.pdf" rel="noopener noreferrer" target="_blank">phishing</a>.<br><br><strong>Donating money to a cause</strong><br><br>Use caution if asked to donate money in person, or to a cause, using your phone. You'll be told to log into your banking app but then told to hand over your phone for the "representative" to input the charity's information and complete the transaction for you - but the scammer is sometimes actually sending money to themselves.<br><br><strong>Tip:</strong> Don't hand over your device to anyone to complete a transaction and never ignore bank warning messages.<br><br><strong>Investment</strong><br><br>Be wary if you are contacted by "investment managers" or receive an unsolicited request (via social media, pop-up, text, email or phone call) that presents a "great investment opportunity." Offers that promise guaranteed returns, or the chance to get rich quick or double your money are likely a scam.<br><br><strong>Tip:</strong> Always validate requests for money, research investment managers/offers and use caution if asked to provide personal or financial information, especially if asked to send money through digital currency/crypto currency or instant money transfers.<br><br><strong>Tech support</strong><br><br>If you get an unsolicited request to remotely access your computer or mobile device, it's probably a scam - and you could lose money. Scammers often pose as employees of familiar companies and ask you to provide remote access or download an app. They may call, use pop-up screens or email to convince you that your device has a virus or that you're owed money.<br><br><strong>Tip:</strong> No matter what reason you're given, never grant device access or download any app, without confirming their identity by calling a verified phone number (not one they provide to you). Read more about <a id="techScams" href="http://sharepoint4.bankofamerica.com/sites/ClientCyber/Unified/Tip%20Sheets%20-%20Tech%20Support%20Scams.pdf" rel="noopener noreferrer" target="_blank">tech scams</a>.<br><br><strong>Compromise scams</strong><br><br>Scammers may try to target you through a fake business, social media or email account. The cyber criminal may use a hacked or fake account that looks legitimate to trick you into sending funds.<br><br><strong>Tip:</strong> Never trust unknown individuals. Verify everything. Give all requests for funds a second look. If an email looks strange, look up the sender and email or call them (don't use the number they provide). Invest in antivirus software that can flag suspicious emails and websites. <a id="compromiseScams" href="https://www.bankofamerica.com/content/documents/security/business_email_compromise.pdf" rel="noopener noreferrer" target="_blank">Learn more</a>.<br><br><strong>Natural Disaster scams</strong><br><br>Following a disaster, unlicensed contractors will canvas the impacted areas promising to get clean up or repairs done quickly. They may ask for payment up front and not show up to do the work, or have you sign a contract that redirects insurance payouts to them and not you.<br><br><strong>Tip:</strong> Do your research; get multiple quotes for comparison, and make sure the contractors are licensed. Use caution if you're pressured to pay up front for the job or sign over the insurance claim. Ask for proof of ID and remember, if you're asked for financial information, it could be a scam.<br><br><strong>Artificial Intelligence (AI)</strong><br><br>Scammers may use AI to impersonate a loved one or someone you know, claiming they are in danger and need money immediately.<br><br><strong>Tip:</strong> Consider using a "safe word" that only you and your family members know and stay vigilant about requests to send money through untraceable means. <a id="aiTip" href="https://www.aging.senate.gov/imo/media/doc/fraud_brochure__english.pdf" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>Read how this may impact elders<span class="spa-ada-text ada-hidden"> layer</span></a>.<br><br><strong>Romance Scams</strong><br><br>Romance scammers who've established a relationship with you online make an emotional plea asking you to transfer money. Typically, through a payment app, wire transfer or gift cards.<br><br><strong>Tip:</strong> Be vigilant about requests for money from someone you recently met, especially if being asked to send via untraceable means. Read more on <a id="romanceScams" href="https://www.bankofamerica.com/content/documents/security/cyber_secure_tips_romance_confidence_scams.pdf" rel="noopener noreferrer" target="_blank">Romance Scams</a>.<br><br><strong>Tax Season Scams</strong><br><br>Scammers may impersonate a government official and tell you that you either owe money, or they need to send you a refund and all they need is your account information.<br><br><strong>Tip:</strong> The IRS won't contact taxpayers by email, text messages or social media channels to request personal or financial information. Always verify requests for information.<br><br><strong>Rental Scams</strong><br><br>Imagine showing up to your new home or dream vacation to find out it doesn't exist, or you've been double booked! Scammers may take over listings can change contact information.<br><br><strong>Tip:</strong> Do your research - is the listing vague? Do the photos have watermarks? Does the rent seem too low? Be concerned if pressured to send a security deposit or make a payment, with no background check or signing of a contact or lease.<p></p></div></div></div></div><div id="avoidTaxScamsLayer" class="hide" data-options="{"type":"modal"}"><div class="content"><div class="row"><div class="columns small-12 large-12"><p>Scammers may pose as businesses or people you know — like your bank, utility company, phone provider or even a friend or relative. They may ask you to send funds to yourself or others using online or mobile banking. They may spoof legitimate phone numbers to call or text you to make the request more convincing.<br><br>While Bank of America may send you a text to validate unusual activity, we will never contact you to request that you send money using Zelle® to anyone, including yourself or to share a code to resolve fraud. The “representative” or scammer will offer to help stop the alleged fraud by asking you to send money to yourself with Zelle® and ask for a one time code you just received from a bank. If you give them that code, they will use it to enroll their bank account with Zelle® using your email or phone number.<br><br><strong>How to help protect yourself:</strong><br></p><ul><li>Be cautious if being pressured to respond immediately - this is what scammers want you to do.</li><li>Be wary of unfamiliar calls, computer messages, texts or emails requesting money or personal information - it's not always who it says it is.</li><li>Verify you are sending to a trusted recipient by calling a trusted or verified phone number from a recent bill, receipt or by visiting an official website.</li><li>Don't share codes based on a call you receive.</li></ul><br>To learn more: watch this <a id="zelleLayer" href="https://www.zellepay.com/financial-education/pay-it-safe" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>educational video<span class="spa-ada-text ada-hidden"> layer</span></a> from Zelle®<p></p></div></div></div></div></div></div></div></section><section class="small-centered section-body"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="avoidScamModule" data-component="module" data-module="avoid-scam-module" data-module-container="3.1.4" data-version="8.1.0" data-sparta-load="primary" data-module-ref="security-center/avoid-scam-module" data-options="{}" data-init="AvoidScamModule" data-module-parameters="{}" class="avoid-scam-module-class-v-8-1-0 avoid-scam-module spa-module-init"><div class="row"><div class="columns small-12"><h3></h3><h3><span id="parentscaregiversandolderadults">Parents, Caregivers and Older Adults<span></span></span></h3><p>Learn how scammers may target those you love.<br><br><span style="color:#e31837;font-size:19px">Parents</span></p><ul><li><a id="childScams" href="/content/documents/security/infographic_help_keep_kids_protected_from_scams.pdf">Review a quick infographic</a> with your kids to teach them about how they can help avoid being scammed</li><li><a id="student-scam-tipsheet" href="/content/documents/security/cyber_student_scams_tipsheet.pdf" rel="noopener noreferrer" target="_blank">Read</a> how you can help protect young adults in your life from scams</li></ul><span style="color:#e31837;font-size:19px">Caregivers and Older Adults</span><br><br>Check out the resources below that can help protect you and the loved ones from Fraud and Scams<p></p><div class="list-cols__col"><div class="info-flex"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-fraud-prevention-checklist-module-bofa_icon_familysecurity2_186rgb-CSXf7a8b84c.svg" class="info-icon" aria-hidden="true"> <span class="info-link"><ul><li>Review <a id="elderScams" href="/content/documents/security/common_scams_at-risk_population.pdf">common scams that target elders</a></li><li>Read about how to <a id="protect-the-elders" href="https://www.bankofamerica.com/content/documents/security/bofa_resource_guide_elder_abuse.pdf">help protect the elders in your life</a></li><li>Know the <a id="read-senior-red-flags-pdf" href="/content/documents/security/senior_financial_exploitation.pdf" rel="noopener noreferrer" target="_blank">red flags of senior financial exploitation</a></li><li>Check out our <a id="elderCare" href="/signature-services/elder-financial-services/">Elder Financial Care</a> page for additional tools and resources</li><li><a id="aapr-link" href="https://www.aarp.org/money/scams-fraud/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab"}'>Visit the AARP page on scams and fraud<span class="spa-ada-text ada-hidden"> layer</span></a></li><li><a id="parentscaregiversandolderadults" href="/security-center/avoid-bank-scams/#parentscaregiversandolderadults">Parents, Caregivers and Older Adults</a></li></ul></span></div></div></div></div><div class="row"><div class="columns small-12"><h3></h3><h3>Additional Resources</h3><div class="list-cols__col"><div class="info-flex"><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-know-scams-module-bofa_icon_info2_blk-CSXa2e3c69c.svg" class="info-icon" aria-hidden="true"> <span class="info-link"><ul><li>Visit our <a id="scams-for-students" href="https://bettermoneyhabits.bankofamerica.com/en/privacy-security/how-to-spot-common-scams-for-students" target="_blank">Better Money Habits article</a> for more student scam types</li><li>Visit the American Banker's Association <a id="banksNever" href="https://www.banksneveraskthat.com/" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab","REL":"noopener noreferrer"}'>“BanksNeverAskThat” page<span class="spa-ada-text ada-hidden"> layer</span></a> to learn more about how to stay safe from scams</li><li>Think you can spot a scam? Learn more by reading <a id="scienceBehind" href="https://next.voxcreative.com/c/ad/22735196/zelle-pay-it-safe" class="spa-ui-layer-link spa-fn" data-options='{"interstitialType":"leaving-site","targetAction":"new-tab","REL":"noopener noreferrer"}'>The Science Behind Scams<span class="spa-ada-text ada-hidden"> layer</span></a>, courtesy of Vox and Zelle</li><li>Check Fraud is on the rise. <a id="learnMoreCheckFraud" href="/security-center/bank-fraud-prevention/">Learn More</a></li></ul></span></div><div class="list-cols__col"><div><img src="https://www1.bac-assets.com/security-center/spa-assets/images/assets-images-site-security-center-know-scams-module-bofa_icon_mobile1_186cmyk-CSXf17eb9f0.png" class="info-icon" aria-hidden="true"> <span class="info-link"><a id="cyber-article-qr-codes" href="/content/documents/security/cyber_secure_scan_and_click_safely.pdf" rel="noopener noreferrer" target="_blank">Best practices when using QR codes or clicking on links</a></span></div></div></div></div></div></div></div></div></section><section class="foot-row small-centered"><div class="row small-collapse medium-collapse large-collapse"><div class="large-12 columns"><div id="globalFooterModule" data-component="module" data-module="global-footer-module" data-module-container="3.1.4" data-version="14.2.1" data-sparta-load="primary" data-module-ref="global/global-footer-module" data-init="GlobalFooterModule" 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