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.unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#3498DB; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#61D286; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#61D286; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#D65129; } .flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open { background-color:#D65129; } /* CUSTOM COLOR OVERRIDES FOR UPTIME SHOWCASE */ .components-section .components-uptime-link { color: #aaaaaa; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item { color: #aaaaaa; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item.light { color: #aaaaaa; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .spacer { background: #aaaaaa; opacity: 1; } </style>  <link rel="stylesheet" type="text/css" href="//dka575ofm4ao0.cloudfront.net/page_display_customizations-custom_css_externals/9648/external20200131-18-1pml8i.css">  <script crossorigin="anonymous" src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.js"></script>    </head> <body class="status index status-none"> <div class="layout-content status status-index starter"> <div class="masthead-container basic"> <div class="masthead has-logo"> <div class="logo-container"> <a href="https://www.olark.com"><img alt="Page logo" src="//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/9698/Olark_Poppins_white_630px-1a001704-057f-4bfb-9f6e-b960d78f8340.png" /></a> </div> <div class="updates-dropdown-container" data-js-hook="updates-dropdown-container"> <a href="#" data-js-hook="show-updates-dropdown" id="show-updates-dropdown" class="show-updates-dropdown" aria-label="Subscribe to updates" aria-expanded="false" aria-haspopup="dialog" role="button"> </a>  <div class="updates-dropdown" data-js-hook="updates-dropdown" id="updates-dropdown" style="display:none"> <div class="updates-dropdown-nav nav-items-6" role="tablist" aria-label="Subscribe to updates"> <a href="#updates-dropdown-email" aria-controls="updates-dropdown-email" aria-label="Subscribe via email" role="tab" aria-selected="true" id="updates-dropdown-email-btn"> <span class="icon-container email"> </a> <a href="#updates-dropdown-sms" aria-controls="updates-dropdown-sms" aria-label="Subscribe via SMS" role="tab" id="updates-dropdown-sms-btn"> <span class="icon-container sms"> </a> <a href="#updates-dropdown-twitter" aria-controls="updates-dropdown-twitter" aria-label="Subscribe via twitter" role="tab" id="updates-dropdown-twitter-btn"> <span class="icon-container twitter"> </a> <a href="#updates-dropdown-support" aria-controls="updates-dropdown-support" aria-label="Contact support" role="tab" id="updates-dropdown-support-btn"> <span class="icon-container support"> </a> <a href="#updates-dropdown-atom" aria-controls="updates-dropdown-atom" aria-label="Subscribe via RSS" role="tab" id="updates-dropdown-atom-btn"> <span class="icon-container rss"> </a> <button data-js-hook="updates-dropdown-close" aria-label="Close subscribe form" id="updates-dropdown-close-btn"> x </button> </div> <div class="updates-dropdown-sections-container"> <div class="updates-dropdown-section email" id="updates-dropdown-email" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-email-btn"> <div class="directions"> Get email notifications whenever Olark Live Chat <strong>creates</strong>, <strong>updates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="email_otp_verify_flow" id="email_otp_verify_flow" value="false" autocomplete="off" />  <label for="email">Email address:</label> <input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email"> <input name="email_otp_auth_token" type='hidden' id="email-otp-token-field"> <div class="opt-container-section" id="email-otp-container", style="display:none" > <label for="email-otp">Enter OTP:</label> <input name="otp" id="email-otp" type="text" value="" class="prepend full-width"> <p id="email-otp-timer">Resend OTP in: <span id="email-otp-countdown"></span> seconds </p> <p id="resend-email-otp"> Didn't receive the OTP? <a href="#" id="resend-email-otp-btn" >Resend OTP </a> </p> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError" > <div class="terms_and_privacy_information bottom small"> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section phone" id="updates-dropdown-sms" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-sms-btn"> <div class="directions"> Get text message notifications whenever Olark Live Chat <strong>creates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-sms" action="/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="otp_verify_flow" id="otp_verify_flow" value="false" autocomplete="off" /> <input type="hidden" name="subscriber_code" id="subscriber_code" value="" autocomplete="off" /> <div class="control-group"> <div class="controls externalities-sms-container">  <label for="phone-country">Country code:</label> <div id="phone-number-country-code" class="phone-country-wrapper" data-otp-enabled="false"> <select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country"><option value="af" data-otp-enabled="false" >Afghanistan (+93)</option> <option value="al" data-otp-enabled="false" >Albania (+355)</option> <option value="dz" data-otp-enabled="false" >Algeria (+213)</option> <option value="as" data-otp-enabled="false" >American Samoa (+1)</option> <option value="ad" data-otp-enabled="false" >Andorra (+376)</option> <option value="ao" data-otp-enabled="false" >Angola (+244)</option> <option value="ai" data-otp-enabled="false" >Anguilla (+1)</option> <option value="ag" data-otp-enabled="false" >Antigua and Barbuda (+1)</option> <option value="ar" data-otp-enabled="false" >Argentina (+54)</option> <option value="am" data-otp-enabled="false" >Armenia (+374)</option> <option value="aw" data-otp-enabled="false" >Aruba (+297)</option> <option value="au" data-otp-enabled="false" >Australia/Cocos/Christmas Island (+61)</option> <option value="at" data-otp-enabled="false" >Austria (+43)</option> <option value="az" data-otp-enabled="false" >Azerbaijan (+994)</option> <option value="bs" data-otp-enabled="false" >Bahamas (+1)</option> <option value="bh" data-otp-enabled="false" >Bahrain (+973)</option> <option value="bd" data-otp-enabled="false" >Bangladesh (+880)</option> <option value="bb" data-otp-enabled="false" >Barbados (+1)</option> <option value="by" data-otp-enabled="false" >Belarus (+375)</option> <option value="be" data-otp-enabled="false" >Belgium (+32)</option> <option value="bz" data-otp-enabled="false" >Belize (+501)</option> <option value="bj" data-otp-enabled="false" >Benin (+229)</option> <option value="bm" data-otp-enabled="false" >Bermuda (+1)</option> <option value="bo" data-otp-enabled="false" >Bolivia (+591)</option> <option value="ba" data-otp-enabled="false" >Bosnia and Herzegovina (+387)</option> <option value="bw" data-otp-enabled="false" >Botswana (+267)</option> <option value="br" data-otp-enabled="false" >Brazil (+55)</option> <option value="bn" data-otp-enabled="false" >Brunei (+673)</option> <option value="bg" data-otp-enabled="false" >Bulgaria (+359)</option> <option value="bf" data-otp-enabled="false" >Burkina Faso (+226)</option> <option value="bi" data-otp-enabled="false" >Burundi (+257)</option> <option value="kh" data-otp-enabled="false" >Cambodia (+855)</option> <option value="cm" data-otp-enabled="false" >Cameroon (+237)</option> <option value="ca" data-otp-enabled="false" >Canada (+1)</option> <option value="cv" data-otp-enabled="false" >Cape Verde (+238)</option> <option value="ky" data-otp-enabled="false" >Cayman Islands (+1)</option> <option value="cf" data-otp-enabled="false" >Central Africa (+236)</option> <option value="td" data-otp-enabled="false" >Chad (+235)</option> <option value="cl" data-otp-enabled="false" >Chile (+56)</option> <option value="cn" data-otp-enabled="false" >China (+86)</option> <option value="co" data-otp-enabled="false" >Colombia (+57)</option> <option value="km" data-otp-enabled="false" >Comoros (+269)</option> <option value="cg" data-otp-enabled="false" >Congo (+242)</option> <option value="cd" data-otp-enabled="false" >Congo, Dem Rep (+243)</option> <option value="cr" data-otp-enabled="false" >Costa Rica (+506)</option> <option value="hr" data-otp-enabled="false" >Croatia (+385)</option> <option value="cy" data-otp-enabled="false" >Cyprus (+357)</option> <option value="cz" data-otp-enabled="false" >Czech Republic (+420)</option> <option value="dk" data-otp-enabled="false" >Denmark (+45)</option> <option value="dj" data-otp-enabled="false" >Djibouti (+253)</option> <option value="dm" data-otp-enabled="false" >Dominica (+1)</option> <option value="do" data-otp-enabled="false" >Dominican Republic (+1)</option> <option value="eg" data-otp-enabled="false" >Egypt (+20)</option> <option value="sv" data-otp-enabled="false" >El Salvador (+503)</option> <option value="gq" data-otp-enabled="false" >Equatorial Guinea (+240)</option> <option value="ee" data-otp-enabled="false" >Estonia (+372)</option> <option value="et" data-otp-enabled="false" >Ethiopia (+251)</option> <option value="fo" data-otp-enabled="false" >Faroe Islands (+298)</option> <option value="fj" data-otp-enabled="false" >Fiji (+679)</option> <option value="fi" data-otp-enabled="false" >Finland/Aland Islands (+358)</option> <option value="fr" data-otp-enabled="false" >France (+33)</option> <option value="gf" data-otp-enabled="false" >French Guiana (+594)</option> <option value="pf" data-otp-enabled="false" >French Polynesia (+689)</option> <option value="ga" data-otp-enabled="false" >Gabon (+241)</option> <option value="gm" data-otp-enabled="false" >Gambia (+220)</option> <option value="ge" data-otp-enabled="false" >Georgia (+995)</option> <option value="de" data-otp-enabled="false" >Germany (+49)</option> <option value="gh" data-otp-enabled="false" >Ghana (+233)</option> <option value="gi" data-otp-enabled="false" >Gibraltar (+350)</option> <option value="gr" data-otp-enabled="false" >Greece (+30)</option> <option value="gl" data-otp-enabled="false" >Greenland (+299)</option> <option value="gd" data-otp-enabled="false" >Grenada (+1)</option> <option value="gp" data-otp-enabled="false" >Guadeloupe (+590)</option> <option value="gu" data-otp-enabled="false" >Guam (+1)</option> <option value="gt" data-otp-enabled="false" >Guatemala (+502)</option> <option value="gn" data-otp-enabled="false" >Guinea (+224)</option> <option value="gy" data-otp-enabled="false" >Guyana (+592)</option> <option value="ht" data-otp-enabled="false" >Haiti (+509)</option> <option value="hn" data-otp-enabled="false" >Honduras (+504)</option> <option value="hk" data-otp-enabled="false" >Hong Kong (+852)</option> <option value="hu" data-otp-enabled="false" >Hungary (+36)</option> <option value="is" data-otp-enabled="false" >Iceland (+354)</option> <option value="in" data-otp-enabled="false" >India (+91)</option> <option value="id" data-otp-enabled="false" >Indonesia (+62)</option> <option value="iq" data-otp-enabled="false" >Iraq (+964)</option> <option value="ie" data-otp-enabled="false" >Ireland (+353)</option> <option value="il" data-otp-enabled="false" >Israel (+972)</option> <option value="it" data-otp-enabled="false" >Italy (+39)</option> <option value="jm" data-otp-enabled="false" >Jamaica (+1)</option> <option value="jp" data-otp-enabled="false" >Japan (+81)</option> <option value="jo" data-otp-enabled="false" >Jordan (+962)</option> <option value="ke" data-otp-enabled="false" >Kenya (+254)</option> <option value="kr" data-otp-enabled="false" >Korea, Republic of (+82)</option> <option value="xk" data-otp-enabled="false" >Kosovo (+383)</option> <option value="kw" data-otp-enabled="false" >Kuwait (+965)</option> <option value="kg" data-otp-enabled="false" >Kyrgyzstan (+996)</option> <option value="la" data-otp-enabled="false" >Laos (+856)</option> <option value="lv" data-otp-enabled="false" >Latvia (+371)</option> <option value="lb" data-otp-enabled="false" >Lebanon (+961)</option> <option value="ls" data-otp-enabled="false" >Lesotho (+266)</option> <option value="lr" data-otp-enabled="false" >Liberia (+231)</option> <option value="ly" data-otp-enabled="false" >Libya (+218)</option> <option value="li" data-otp-enabled="false" >Liechtenstein (+423)</option> <option value="lt" data-otp-enabled="false" >Lithuania (+370)</option> <option value="lu" data-otp-enabled="false" >Luxembourg (+352)</option> <option value="mo" data-otp-enabled="false" >Macao (+853)</option> <option value="mk" data-otp-enabled="false" >Macedonia (+389)</option> <option value="mg" data-otp-enabled="false" >Madagascar (+261)</option> <option value="mw" data-otp-enabled="false" >Malawi (+265)</option> <option value="my" data-otp-enabled="false" >Malaysia (+60)</option> <option value="mv" data-otp-enabled="false" >Maldives (+960)</option> <option value="ml" data-otp-enabled="false" >Mali (+223)</option> <option value="mt" data-otp-enabled="false" >Malta (+356)</option> <option value="mq" data-otp-enabled="false" >Martinique (+596)</option> <option value="mr" data-otp-enabled="false" >Mauritania (+222)</option> <option value="mu" data-otp-enabled="false" >Mauritius (+230)</option> <option value="mx" data-otp-enabled="false" >Mexico (+52)</option> <option value="mc" data-otp-enabled="false" >Monaco (+377)</option> <option value="mn" data-otp-enabled="false" >Mongolia (+976)</option> <option value="me" data-otp-enabled="false" >Montenegro (+382)</option> <option value="ms" data-otp-enabled="false" >Montserrat (+1)</option> <option value="ma" data-otp-enabled="false" >Morocco/Western Sahara (+212)</option> <option value="mz" data-otp-enabled="false" >Mozambique (+258)</option> <option value="na" data-otp-enabled="false" >Namibia (+264)</option> <option value="np" data-otp-enabled="false" >Nepal (+977)</option> <option value="nl" data-otp-enabled="false" >Netherlands (+31)</option> <option value="nz" data-otp-enabled="false" >New Zealand (+64)</option> <option value="ni" data-otp-enabled="false" >Nicaragua (+505)</option> <option value="ne" data-otp-enabled="false" >Niger (+227)</option> <option value="ng" data-otp-enabled="false" >Nigeria (+234)</option> <option value="no" data-otp-enabled="false" >Norway (+47)</option> <option value="om" data-otp-enabled="false" >Oman (+968)</option> <option value="pk" data-otp-enabled="false" >Pakistan (+92)</option> <option value="ps" data-otp-enabled="false" >Palestinian Territory (+970)</option> <option value="pa" data-otp-enabled="false" >Panama (+507)</option> <option value="py" data-otp-enabled="false" >Paraguay (+595)</option> <option value="pe" data-otp-enabled="false" >Peru (+51)</option> <option value="ph" data-otp-enabled="false" >Philippines (+63)</option> <option value="pl" data-otp-enabled="false" >Poland (+48)</option> <option value="pt" data-otp-enabled="false" >Portugal (+351)</option> <option value="pr" data-otp-enabled="false" >Puerto Rico (+1)</option> <option value="qa" data-otp-enabled="false" >Qatar (+974)</option> <option value="re" data-otp-enabled="false" >Reunion/Mayotte (+262)</option> <option value="ro" data-otp-enabled="false" >Romania (+40)</option> <option value="ru" data-otp-enabled="false" >Russia/Kazakhstan (+7)</option> <option value="rw" data-otp-enabled="false" >Rwanda (+250)</option> <option value="ws" data-otp-enabled="false" >Samoa (+685)</option> <option value="sm" data-otp-enabled="false" >San Marino (+378)</option> <option value="sa" data-otp-enabled="false" >Saudi Arabia (+966)</option> <option value="sn" data-otp-enabled="false" >Senegal (+221)</option> <option value="rs" data-otp-enabled="false" >Serbia (+381)</option> <option value="sc" data-otp-enabled="false" >Seychelles (+248)</option> <option value="sl" data-otp-enabled="false" >Sierra Leone (+232)</option> <option value="sg" data-otp-enabled="false" >Singapore (+65)</option> <option value="sk" data-otp-enabled="false" >Slovakia (+421)</option> <option value="si" data-otp-enabled="false" >Slovenia (+386)</option> <option value="za" data-otp-enabled="false" >South Africa (+27)</option> <option value="es" data-otp-enabled="false" >Spain (+34)</option> <option value="lk" data-otp-enabled="false" >Sri Lanka (+94)</option> <option value="kn" data-otp-enabled="false" >St Kitts and Nevis (+1)</option> <option value="lc" data-otp-enabled="false" >St Lucia (+1)</option> <option value="vc" data-otp-enabled="false" >St Vincent Grenadines (+1)</option> <option value="sd" data-otp-enabled="false" >Sudan (+249)</option> <option value="sr" data-otp-enabled="false" >Suriname (+597)</option> <option value="sz" data-otp-enabled="false" >Swaziland (+268)</option> <option value="se" data-otp-enabled="false" >Sweden (+46)</option> <option value="ch" data-otp-enabled="false" >Switzerland (+41)</option> <option value="tw" data-otp-enabled="false" >Taiwan (+886)</option> <option value="tj" data-otp-enabled="false" >Tajikistan (+992)</option> <option value="tz" data-otp-enabled="false" >Tanzania (+255)</option> <option value="th" data-otp-enabled="false" >Thailand (+66)</option> <option value="tg" data-otp-enabled="false" >Togo (+228)</option> <option value="to" data-otp-enabled="false" >Tonga (+676)</option> <option value="tt" data-otp-enabled="false" >Trinidad and Tobago (+1)</option> <option value="tn" data-otp-enabled="false" >Tunisia (+216)</option> <option value="tr" data-otp-enabled="false" >Turkey (+90)</option> <option value="tc" data-otp-enabled="false" >Turks and Caicos Islands (+1)</option> <option value="ug" data-otp-enabled="false" >Uganda (+256)</option> <option value="ua" data-otp-enabled="false" >Ukraine (+380)</option> <option value="ae" data-otp-enabled="false" >United Arab Emirates (+971)</option> <option value="gb" data-otp-enabled="false" >United Kingdom (+44)</option> <option value="us" data-otp-enabled="false" selected>United States (+1)</option> <option value="uy" data-otp-enabled="false" >Uruguay (+598)</option> <option value="uz" data-otp-enabled="false" >Uzbekistan (+998)</option> <option value="ve" data-otp-enabled="false" >Venezuela (+58)</option> <option value="vn" data-otp-enabled="false" >Vietnam (+84)</option> <option value="vg" data-otp-enabled="false" >Virgin Islands, British (+1)</option> <option value="vi" data-otp-enabled="false" >Virgin Islands, U.S. (+1)</option> <option value="ye" data-otp-enabled="false" >Yemen (+967)</option> <option value="zm" data-otp-enabled="false" >Zambia (+260)</option> <option value="zw" data-otp-enabled="false" >Zimbabwe (+263)</option></select> </div> <label for="phone-number">Phone number:</label> <input name="phone_number" id="phone-number" type="text" class="prepend full-width" data-js-hook="sms-notification-field"> <div class="sms-atl-error" id="sms-atl-error"></div> <div class="clearfix"></div> <div class="opt-container-section" id="otp-container" style="display:none"> <a href="#" id="btn-subcriber-change-number">Change number</a> <label for="otp">Enter OTP:</label> <input name="otp" id="otp" type="text" class="prepend full-width"> <p id="timer">Resend OTP in: <span id="countdown">30</span> seconds </p> <p id="resend"> Didn't receive the OTP? <a href="#" id="resend-otp-btn" >Resend OTP </a> </p> </div> </div> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Text Message" class="flat-button full-width g-recaptcha" id="subscribe-btn-sms" data-disabled-text="Subscribing..." data-sitekey=6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d data-callback="submitNewSmsSubscriber" data-error-callback="smsSubscriberCaptchaError"> <div class="terms_and_privacy_information bottom small">Message and data rates may apply. By subscribing you agree to the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/product-specific-terms#statuspage-specific-terms">Terms of Service</a>, and the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section twitter" id="updates-dropdown-twitter" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-twitter-btn"> <a href="https://twitter.com/OlarkSupport" class="twitter-follow-button" data-show-count="false" data-show-screen-name="true" data-width="59px">Follow @OlarkSupport</a> or  <a href="https://twitter.com/OlarkSupport" target="_blank">view our profile</a>. <style> .twitter-follow-button { margin-bottom: -6px; } </style> <script>!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)?'http':'https';if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=p+'://platform.twitter.com/widgets.js';fjs.parentNode.insertBefore(js,fjs);}}(document, 'script', 'twitter-wjs');</script> </div> <div class="updates-dropdown-section support" id="updates-dropdown-support" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-support-btn"> Visit our <a target="_blank" href="https://www.olark.com/help">support site</a>. </div> <div class="updates-dropdown-section atom" id="updates-dropdown-atom" role="tabpanel" aria-labelledby="updates-dropdown-atom-btn"> Get the <a href="https://status.olark.com/history.atom" target="_blank">Atom Feed</a> or <a href="https://status.olark.com/history.rss" target="_blank">RSS Feed</a>. </div> </div> </div> </div> <script> $(function () { const phoneNumberInput = $('#phone-number'); const errorDiv = $('#sms-atl-error') if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry = $('#phone-country').val(); const isOtpEnabled = $('#phone-number-country-code').attr('data-otp-enabled') === 'true'; const form = document.getElementById('subscribe-form-sms'); form.action = '/subscriptions/new-sms'; const isOtpFlow = document.getElementById('otp_verify_flow'); document.getElementById('otp-container').style.display = "none"; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInput.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInput.prop('readonly', false); errorDiv.html(''); if(false){ if(isOtpEnabled){ document.getElementById('subscribe-btn-sms').value = "Send OTP"; } else { isOtpFlow.value = false; document.getElementById('subscribe-btn-sms').value = "Subscribe via Text Message"; } } } } $('#phone-country').on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdown = document.querySelector('#phone-number-country-code .phone-country'); if (dropdown){ const wrapperDiv = document.getElementById('phone-number-country-code'); const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); dropdown.addEventListener('change', function() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); }); } }); var countdownTimer; var resendBtn = document.getElementById('resend'); var timer = document.getElementById('timer'); var form = document.getElementById('subscribe-form-sms'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.otp_flow === true) { document.getElementById('subscriber_code').value = data.subscriber_code document.getElementById('otp-container').style.display = "block"; $('#phone-number').prop('readonly', true); var display = document.getElementById('countdown'); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById('subscribe-btn-sms').value = "Verify OTP and Subscribe"; document.getElementById('otp_verify_flow').value = true; form.action = '/subscriptions/verify-otp'; } else if (data.type === 'success' && action.includes('verify')){ document.getElementById('otp-container').style.display = "none"; $('#phone-number').val('').prop('readonly', false); $('#otp').val(''); document.getElementById('subscribe-btn-sms').value = "Send OTP"; document.getElementById('otp_verify_flow').value = false; form.action = '/subscriptions/new-sms'; SP.currentPage.updatesDropdown.hide(); } }); $("#btn-subcriber-change-number").on('click', () => { document.getElementById('otp-container').style.display = "none"; $('#phone-number').prop('readonly', false); document.getElementById('subscribe-btn-sms').value = "Send OTP"; form.action = '/subscriptions/new-sms'; return false }) $('#resend-otp-btn').on('click', function(e) { e.preventDefault(); let phoneNumber = $('#phone-number').val(); let countryCode = $('.phone-country').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, type: 'resend' }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display = document.getElementById('countdown'); disableResend(); timer.style.display = "none" if (data.type === 'success') { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer = duration, seconds; clearInterval(countdownTimer); countdownTimer = setInterval(function () { seconds = parseInt(timer % 60, 10); display.textContent = seconds; if(--timer < 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display = "block"; timer.style.display = "none" } function disableResend(){ resendBtn.style.display = "none"; timer.style.display = "block" } $(function() { $('#subscribe-form-email').on('submit', function() { var tokenField = document.getElementById('email-otp-token-field'); let page_code = "ch35l9p6dzhj" let key = keyForEmailOtpToken($('#email').val(), page_code); tokenField.value = localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn = document.getElementById('resend-email-otp'); var emailOtpTimer = document.getElementById('email-otp-timer'); var emailOtpForm = document.getElementById('subscribe-form-email'); var EMAIL_OTP_RESEND_TIMER = 600; $(function() { $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.email_otp_verify_flow === true) { document.getElementById('email-otp-container').style.display = "block"; var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById('subscribe-btn-email').value = "Verify OTP and Subscribe"; document.getElementById('email_otp_verify_flow').value = true; form.action = '/subscriptions/verify-email-otp'; } else if (data.type === 'success' && action.includes('verify')){ let email = $('#email') let page_code = "ch35l9p6dzhj" let key = keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById('email-otp-container').style.display = "none"; email.val('').prop('readonly', false); $('#email-otp').val(''); document.getElementById('subscribe-btn-email').value = "Send OTP"; document.getElementById('email_otp_verify_flow').value = false; form.action = '/subscriptions/new-email'; SP.currentPage.updatesDropdown.hide(); } }); $('#resend-email-otp-btn').on('click', function(e) { e.preventDefault(); let email = $('#email').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-email", data: { email: email }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type === 'success') { var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display = "none" startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer = duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer = setInterval(function () { seconds = parseInt(timer, 10); display.textContent = seconds; if(--timer < 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display = "block"; emailOtpTimer.style.display = "none" } function disableEmailOtpResend(){ emailOtpResendBtn.style.display = "none"; emailOtpTimer.style.display = "block" } function keyForEmailOtpToken(email, pageCode) { return email + '|' + pageCode+ '|SUBSCRIBE_VIA_EMAIL'; } </script> <div class="clearfix"></div> </div> </div>  <div class="container"> <div class="page-status status-none"> <span class="status font-large"> All Systems Operational </span> <span class="last-updated-stamp font-small"></span> </div> <div class="components-section font-regular"> <i class="component-status hidden major_outage"></i> <div class="components-uptime-link history-footer-link"> Uptime over the past <var data-var="num" data-pluralize="90">90</var> days. <a href="/uptime">View historical uptime.</a> </div> <div class="components-container one-column"> <div class="component-container border-color"> <div data-component-id="hnnyf7sydwp6" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> chat.olark.com </span> <span class="tooltip-base tool" title="The web-based Olark Chat console">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" 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</div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-hnnyf7sydwp6"> <span id="uptime-percent-hnnyf7sydwp6"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="pcmjfq3mxlpm" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Chatbox </span> <span class="tooltip-base tool" title="The chat box that appears on your website">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-pcmjfq3mxlpm" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-pcmjfq3mxlpm day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-pcmjfq3mxlpm"> <span id="uptime-percent-pcmjfq3mxlpm"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="gt7z5yc5p97z" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Website </span> <span class="tooltip-base tool" title="Your Olark administration backend">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-gt7z5yc5p97z" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#61d286" role="tab" class="uptime-day component-gt7z5yc5p97z day-0" data-html="true" 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aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-gt7z5yc5p97z day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-gt7z5yc5p97z day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-gt7z5yc5p97z day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-gt7z5yc5p97z"> <span id="uptime-percent-gt7z5yc5p97z"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="l8vfy7jjdjsv" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> API </span> <span class="tooltip-base tool" title="Developer API for customization and advanced settings">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-l8vfy7jjdjsv" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#61d286" role="tab" class="uptime-day component-l8vfy7jjdjsv day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#61d286" role="tab" 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Integrations </span> <span class="tooltip-base tool" title="CRM, helpdesk and Webhooks integrations">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-r1xrzyqf333b" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect 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tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-r1xrzyqf333b day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-r1xrzyqf333b"> <span id="uptime-percent-r1xrzyqf333b"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="bjpswddn31hm" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Jabber servers </span> <span class="tooltip-base tool" title="The servers your chat client logs into">?</span> <span 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-bjpswddn31hm"> <span id="uptime-percent-bjpswddn31hm"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="5y6j57f2wzxl" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Operator messages </span> <span class="tooltip-base tool" title="Messages sent from operators to visitors">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> 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width="3" x="425" y="0" fill="#61d286" role="tab" class="uptime-day component-5y6j57f2wzxl day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#61d286" role="tab" class="uptime-day component-5y6j57f2wzxl day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-5y6j57f2wzxl day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-5y6j57f2wzxl day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-5y6j57f2wzxl day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-5y6j57f2wzxl"> <span id="uptime-percent-5y6j57f2wzxl"> <var data-var="uptime-percent">99.33</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="rhgj75m7f6xh" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Transcripts </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-rhgj75m7f6xh" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" 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class="uptime-day component-rhgj75m7f6xh day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-rhgj75m7f6xh day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-rhgj75m7f6xh day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-rhgj75m7f6xh day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-rhgj75m7f6xh"> <span id="uptime-percent-rhgj75m7f6xh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="rgqyr5m3vvqn" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Visitor messages </span> <span class="tooltip-base tool" title="Messages sent from visitors to operators">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-rgqyr5m3vvqn" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-0" data-html="true" tabindex="0" 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component-rgqyr5m3vvqn day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-rgqyr5m3vvqn day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-rgqyr5m3vvqn"> <span id="uptime-percent-rgqyr5m3vvqn"> <var data-var="uptime-percent">99.33</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="qxy6mnd457y0" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Visitor details </span> <span class="tooltip-base tool" title="Information about visitors shown to operators">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="xzjnd0fqnj2s" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> Beta Olark Agent Console (app.olark.com) </span> <span class="tooltip-base tool" title="app.olark.com">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" 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legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-xzjnd0fqnj2s"> <span id="uptime-percent-xzjnd0fqnj2s"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="5j46s0dy1xtb" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Payment provider </span> <span class="tooltip-base tool" title="Billing and payment processing, provided by Stripe">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="bvcwr0r6wtxn" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Slack Integration </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="7zvt0mqzl2zb" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Slack Connections </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="m5yrlwkpm64x" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Slack Login/SSO </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="8tln4qb0gl83" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Slack Notifications </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="mxskqmn5w4zc" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Slack Messaging </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="32fdzqbpk61c" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> SendGrid SMTP </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="224d7g948nkw" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Help Scout Help Desk API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="zn69rf8jry3k" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Desk API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> 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<rect height="34" width="3" x="385" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-77" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="390" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-78" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="395" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-79" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="400" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-80" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#61d286" role="tab" class="uptime-day component-1fs15wmf3zyt day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-1fs15wmf3zyt"> <span id="uptime-percent-1fs15wmf3zyt"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="443w97l83vsf" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Email reports </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="42lgr9b37q7k" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Olark Mobile App (BETA) </span> <span class="tooltip-base tool" title="Olark&apos;s native app for iOS and Android - currently in BETA">?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> <div class="component-container border-color"> <div data-component-id="dc5pwq1vg2wx" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Olark Copilot Automation Bots </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <script type="text/javascript" charset="utf-8"> function calculateViewbox (dayCount, rectWidth, rectPadding) { var viewBox = []; if (dayCount === 90) { viewBox.push(0); } else { var offset = 90 - dayCount; viewBox.push((offset * rectWidth) + (rectPadding * (offset))); // x origin } viewBox.push(0); // y origin viewBox.push((rectWidth * dayCount) + (rectPadding * (dayCount - 1))); // svg width viewBox.push(34); // svg height return viewBox.join(' '); } document.addEventListener('DOMContentLoaded', function () { var MAX_WIDTH_30_DAYS = 600, MAX_WIDTH_60_DAYS = 1024, svgs = document.getElementsByClassName('availability-time-line-graphic'), rects = svgs[0].getElementsByTagName('rect'), rectWidth = parseInt(rects[0].getAttribute('width')), rectPadding = parseInt(rects[1].getAttribute('x')) - parseInt(rects[0].getAttribute('x')) - rectWidth, throttled = false, delay = 150, timeoutId; function getKeyAndCount(width) { if (width <= MAX_WIDTH_30_DAYS) { return { dayCount: 30, uptimeKey: 'thirty'} } else if (width <= MAX_WIDTH_60_DAYS) { return { dayCount: 60, uptimeKey: 'sixty'} } else { return { dayCount: 90, uptimeKey: 'ninety'} } } function setUptimeValue(values, uptimeKey) { var queryID = '.legend-item-' + values.component; var currentUptime = document.querySelector(queryID); if (currentUptime) { // Faster than setting innerHTML to "" then adding nodes var clone = currentUptime.cloneNode(false); var uptimeSpan = document.createElement('span'); uptimeSpan.id = 'uptime-percent-' + values.component uptimeSpan.innerText = values[uptimeKey] clone.appendChild(uptimeSpan); var appendText = document.createTextNode(' % uptime'); clone.appendChild(appendText); currentUptime.parentNode.replaceChild(clone, currentUptime); } } function setDayCount(el, dayCount) { // Faster than setting innerHTML to "" then adding nodes var clone = el.cloneNode(false); var dateSpan = document.createElement('span') dateSpan.className = "availability-time-line-legend-day-count" dateSpan.innerText= dayCount; clone.appendChild(dateSpan); var appendText = document.createTextNode(' days ago'); clone.appendChild(appendText); el.parentNode.replaceChild(clone, el); } function resizeSvgViewBoxes () { var width = window.innerWidth; var columnInfo = getKeyAndCount(width); var dayCount = columnInfo.dayCount, uptimeKey = columnInfo.uptimeKey; var newViewboxValue = calculateViewbox(dayCount, rectWidth, rectPadding); // If a user quickly resizes from < 450 to > 900 without stopping, // it will retain the same 30 day info as it wont have changed, but this only // impacts 30 day display as it is the only one with shortened text if (newViewboxValue !== svgs[0].getAttribute('viewBox')) { for (var i = 0; i < svgs.length; i++) { var el = svgs[i]; if (el.getAttribute('viewBox') !== newViewboxValue) { el.setAttribute('viewBox', newViewboxValue); } } var dayCountElements = document.querySelectorAll('.legend-item-date-range:first-of-type'); for (var i = 0; i < dayCountElements.length; i++) { setDayCount(dayCountElements[i], dayCount); } uptimeValues = [{"component":"hnnyf7sydwp6","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"pcmjfq3mxlpm","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"gt7z5yc5p97z","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"l8vfy7jjdjsv","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"48dqzr1nvhsl","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"r1xrzyqf333b","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"bjpswddn31hm","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"5y6j57f2wzxl","ninety":99.33,"sixty":99.02,"thirty":100.0},{"component":"rhgj75m7f6xh","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"rgqyr5m3vvqn","ninety":99.33,"sixty":99.02,"thirty":100.0},{"component":"xzjnd0fqnj2s","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"1fs15wmf3zyt","ninety":100.0,"sixty":100.0,"thirty":100.0}]; for (var i = 0; i < uptimeValues.length; i++) { setUptimeValue(uptimeValues[i], uptimeKey) } const uptimeLinkVar = document.querySelector('.components-uptime-link > var') if (uptimeLinkVar) { uptimeLinkVar.innerHTML = dayCount; } } } window.addEventListener('resize', function () { clearTimeout(timeoutId); timeoutId = setTimeout(function () { resizeSvgViewBoxes(); }, delay); }); resizeSvgViewBoxes(); }); </script> <div id="uptime-tooltip"> <div class="pointer-container"> <div class="pointer-larger"></div> <div class="pointer-smaller"></div> </div> <div class="tooltip-box"> <div class="tooltip-content"> <div class="tooltip-close"> <i class="fa fa-times"></i> </div> <div class="date"></div> <div class="outages"> <div class="outage-field major"> <span class="label"> <i class="component-status page-colors text-color major_outage"></i> Major outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="outage-field partial"> <span class="label"> <i class="component-status page-colors text-color partial_outage"></i> Partial outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="no-outages-msg"> No downtime recorded on this day. </div> <div class="no-data-msg"> No data exists for this day. </div> <div id="major-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color major_outage"></i> <span class="count"></span> had a major outage. </div> <div id="partial-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color partial_outage"></i> <span class="count"></span> had a partial outage. </div> </div> <div class="related-events"> <h3 id="related-event-header">Related</h3> <ul id="related-events-list"></ul> </div> <div class="no-related-msg"> <p>No incidents or maintenance related to this downtime.</p> </div> </div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/vendor/bowser-1643ca34a6d589b2d4d42163a891e4512d5d7657125e09bb5f3d44288114e6bd.js"></script> <script type="text/javascript"> /** This file contains the code needed to handle display of the uptime tooltips on status. Note: because it's in ERB, only ES5 syntax is allowed. */ var uptimeData = 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var timeoutId; var monthStrings = [ 'Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec' ]; var EVENT_MAX_LENGTH = 90; // Detect device (desktop vs. touch device) function touchDevice() { var browser = bowser.getParser(window.navigator.userAgent); // if type is either mobile or tablet, return true return browser.parse().parsedResult.platform.type !== 'desktop'; } // Class is in format day-<number>. Convert to just number function dayNumberFromClass(className) { return parseInt(className.split('-')[1]); } // Class is in format component-<code>. Convert to just code function componentCodeFromClass(className) { return className.split('-')[1]; } // Convert number to string pixel measurement function intToPixels(number) { return number.toString() + 'px'; } function truncate(str) { return str.substring(0, EVENT_MAX_LENGTH) + (str.length > EVENT_MAX_LENGTH ? '...' : ''); } // Tooltip Handling class constructor function UptimeTooltipHandler(frameWidth) { this.visible = false; this.activeDay = { hovered: false }; this.tooltip = document.getElementById('uptime-tooltip'); this.frameWidth = frameWidth === undefined ? window.innerWidth : frameWidth; this.scrolling = false; window.addEventListener('mousemove', this.tooltipListener.bind(this)); window.addEventListener('orientationchange', this.orientationListener.bind(this)); // on tooltip creation, determine whether to display touch-specific controls var tooltipCloseButton = document.querySelector('.tooltip-close'); if (touchDevice()) { var componentsContainer = document.querySelector('.components-container'); componentsContainer.addEventListener('touchstart', this.handleTouch.bind(this)); tooltipCloseButton.addEventListener('touchstart', this.unhoverTooltip.bind(this)); } else { window.addEventListener('resize', this.resizeListener.bind(this)); // classList not supported by IE < 9 tooltipCloseButton.className += ' hidden'; } // Handle toggle of group elements var groupComponents = document.querySelectorAll('[data-js-hook=component-group-opener]'); for (var i = 0; i < groupComponents.length; i++) { groupComponents[i].addEventListener('click', this.hideTooltip.bind(this)); } var tooltipBox = document.querySelector('#uptime-tooltip .tooltip-box'); tooltipBox.addEventListener('mouseenter', this.mouseEnteredTooltip.bind(this)); tooltipBox.addEventListener('mouseleave', this.unhoverTooltip.bind(this)); } document.querySelectorAll('.uptime-day').forEach(function (rect) { rect.addEventListener('focus', function (event) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.updateHoveredDay(event); tooltipHandler.updateTooltip(event); }); rect.addEventListener('blur', function () { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); }); rect.addEventListener('keydown', function (event) { if (event.key === 'Escape' || event.keyCode === 27) { var tooltipHandler = new UptimeTooltipHandler(); tooltipHandler.unhoverTooltip(); } }); }); UptimeTooltipHandler.prototype.tooltipListener = function(event) { if (!this.tooltipHovered) { this.updateHoveredDay(event); this.updateTooltip(event); } } // this handler will accommodate for mobile orientation change UptimeTooltipHandler.prototype.orientationListener = function(event) { // just close the tooltip this.unhoverTooltip(); } UptimeTooltipHandler.prototype.resizeListener = function(event) { this.frameWidth = window.innerWidth; } UptimeTooltipHandler.prototype.handleTouch = function (event) { if (event.target.classList.contains('uptime-day')) { event.stopPropagation(); this.bladeTouched(event); } } UptimeTooltipHandler.prototype.mouseEnteredTooltip = function() { // Necessary to clear the timeout set for closing the tooltip when the mouse // moves off the blade or timeline, so the tooltip isnt closed on hover clearTimeout(timeoutId); // Sets it to null so the timeout can be set later, as clearTimeout only // cancels the timer, and we need to allow it to be reset in the mouse // move handler below timeoutId = null; this.tooltipHovered = true; } UptimeTooltipHandler.prototype.unhoverTooltip = function() { this.tooltipHovered = false; this.activeDay.hovered = false; this.hideTooltip(); } UptimeTooltipHandler.prototype.bladeTouched = function (event) { event.preventDefault(); var classes = event.target.getAttribute('class').split(' '); var componentCode = componentCodeFromClass(classes[1]) var index = dayNumberFromClass(classes[2]); // If open and tapped on same component and day, close tooltip if (this.visible && this.activeDay.component === componentCode && this.activeDay.index === index) { this.hideTooltip(); } else { this.updateHoveredDay(event); this.updateTooltip(event); } } UptimeTooltipHandler.prototype.updateHoveredDay = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var onDay = classes != null && classes.split(' ').indexOf('uptime-day') !== -1; if (onDay) { classes = classes.split(' '); var componentCode = componentCodeFromClass(classes[1]); this.activeDay = { index: dayNumberFromClass(classes[2]), component: componentCode, bounds: event.target.getBoundingClientRect(), isGroup: uptimeData[componentCode].component.isGroup, hovered: true } } else { this.activeDay.hovered = false; } } UptimeTooltipHandler.prototype.updateTooltip = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var hoveredOnGraphic = classes != null && classes.split(' ').indexOf('availability-time-line-graphic') !== -1; if (this.activeDay.hovered) { this.updateTooltipData(); this.positionTooltip(); } else if (this.visible && !this.activeDay.hovered && !hoveredOnGraphic) { // Important: since this is on mouse move it will be called multiple times // which will clear timeoutId and reset it to the new value, meaning // it is a race condition to cancel it if (!timeoutId) { var _this = this; timeoutId = setTimeout(function() { _this.hideTooltip(); timeoutId = null; }, 250); } } } UptimeTooltipHandler.prototype.updateTooltipData = function() { // Get the data for the day we're hovered on var day = uptimeData[this.activeDay.component].days[this.activeDay.index]; // Update the date for the tooltip var date = new Date(day.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[this.activeDay.component].component.startDate; var startDate = startDay ? new Date(startDay) : null; // Determine whether current date falls before component's start date. var beforeStartDate = startDate ? date.getTime() < startDate.getTime() : false; // UTC necessary since days are passed yyyy-mm-dd, and new Date uses midnight UTC, so local times // are presented as the day before var dateString = date.getUTCDate() + " " + monthStrings[date.getUTCMonth()] + " " + date.getUTCFullYear(); document.querySelector('#uptime-tooltip .date').innerHTML = dateString; // Update the outage fields if (this.activeDay.isGroup) { this.updateGroupOutageFields() } else { this.updateOutageFields(day.outages.p, day.outages.m, day.related_events, beforeStartDate); } } UptimeTooltipHandler.prototype.hoursFromSeconds = function(s) { return Math.floor(s / 3600); } UptimeTooltipHandler.prototype.minutesFromSeconds = function(s) { // If less than a minute, round up to 1 minute to show that some outage existed if (s > 0 && s < 60) { return 1; } // Otherwise use floor return Math.floor((s % 3600) / 60); } UptimeTooltipHandler.prototype.updateGroupOutageFields = function() { // Hide time info document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; document.querySelector(".related-events h3").style.display = 'none'; document.querySelector('.no-related-msg').style.display = 'none'; var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); eventList.parentNode.replaceChild(cloneList, eventList); var partialCount = 0; var majorCount = 0; /** We were originally using the operationalCount as part of the no outage copy for group components, but ultimately decided not to use it. I opted to leave the variable in place in case we ever decide to use it in the future. */ var operationalCount = 0; var noDataCount = 0; var showcasedComponentsCount = 0; var components = uptimeData[this.activeDay.component].component.group for (var i = 0; i < components.length; i++) { if (!uptimeData[components[i]]) continue; showcasedComponentsCount++; var outages = uptimeData[components[i]].days[this.activeDay.index].outages; var currentDay = uptimeData[components[i]].days[this.activeDay.index]; var currentDate = new Date(currentDay.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[components[i]].component.startDate; var startDate = startDay ? new Date(startDay) : null; if (outages.p) { partialCount += 1; } if (outages.m) { majorCount += 1; } // Only increase operational count if component has data for this day if (!outages.p && !outages.m) { if (startDate && currentDate.getTime() < startDate.getTime()) { noDataCount +=1; } else { operationalCount +=1; } } } document.querySelector('#major-outage-group-count').style.display = majorCount ? 'block' : 'none'; document.querySelector('#partial-outage-group-count').style.display = partialCount ? 'block' : 'none'; document.querySelector('#major-outage-group-count .count').innerText = majorCount + (majorCount === 1 ? " component" : " components"); document.querySelector('#partial-outage-group-count .count').innerText = partialCount + (partialCount === 1 ? " component" : " components "); // Show no data message only if we do not have data for any showcased components in the group var showNoDataMessage = noDataCount === showcasedComponentsCount; // Show no outages message if we have data for the components and no outages in that data document.querySelector('#uptime-tooltip .no-outages-msg').style.display = (majorCount || partialCount || showNoDataMessage) ? 'none' : 'block'; document.querySelector('#uptime-tooltip .no-data-msg').style.display = showNoDataMessage ? 'block' : 'none'; } UptimeTooltipHandler.prototype.updateOutageFields = function(partial, major, relatedEvents, beforeStartDate) { // Hide group info document.querySelector('#major-outage-group-count').style.display = 'none'; document.querySelector('#partial-outage-group-count').style.display = 'none'; // Show the message that no outage present, if none is present if (partial || major || beforeStartDate) { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'none'; } else { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'block'; } if (beforeStartDate) { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'block'; } else { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'none'; } // Update partial outage field if an outage exists, otherwise hide it if (partial) { var hrs = this.hoursFromSeconds(partial); var mins = this.minutesFromSeconds(partial); document.querySelector('#uptime-tooltip .outage-field.partial .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.partial .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; } // Update major outage field if an outage exists, otherwise hide it if (major) { var hrs = this.hoursFromSeconds(major); var mins = this.minutesFromSeconds(major); document.querySelector('#uptime-tooltip .outage-field.major .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.major .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; } var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); document.querySelector(".related-events h3").style.display = (relatedEvents.length ? 'block' : 'none'); for (var i = 0; i < relatedEvents.length; i++) { var listItem = document.createElement("li"); listItem.className = "related-event"; var anchor = document.createElement("a"); anchor.className = "related-event-link"; anchor.target = "_blank"; anchor.href = window.Routes.incident_path(relatedEvents[i].code); var text = document.createTextNode(truncate(relatedEvents[i].name)); anchor.appendChild(text); listItem.appendChild(anchor); cloneList.appendChild(listItem); } const displayNoRelatedMsg = ((major || partial) && !relatedEvents.length); document.querySelector('.no-related-msg').style.display = (displayNoRelatedMsg ? 'block' : 'none'); eventList.parentNode.replaceChild(cloneList, eventList); } UptimeTooltipHandler.prototype.positionTooltip = function() { this.calculatePointerCenter(); this.calculateBoxPosition(); // show tooltip this.tooltip.style.display = 'block'; // position pointer var pointer = this.tooltip.getElementsByClassName('pointer-container')[0]; pointer.style.left = intToPixels(this.pointerCenter.x - 8); pointer.style.top = intToPixels(this.pointerCenter.y - 5); // position display box var box = this.tooltip.getElementsByClassName('tooltip-box')[0]; box.style.left = intToPixels(this.boxLeft); box.style.top = intToPixels(this.pointerCenter.y + 5); this.visible = true; } UptimeTooltipHandler.prototype.calculatePointerCenter = function() { var bounds = this.activeDay.bounds; var rectLeft = bounds.left + window.pageXOffset; var rectBottom = bounds.bottom + window.pageYOffset; var rectWidth = bounds.right - bounds.left; this.pointerCenter = { x: rectLeft + Math.floor(rectWidth / 2), y: rectBottom + 5 } } UptimeTooltipHandler.prototype.calculateBoxPosition = function() { var sideWidth = 162.5; if (this.pointerCenter.x - sideWidth < 0) { this.boxLeft = 0; } else if (this.pointerCenter.x + sideWidth > this.frameWidth) { this.boxLeft = this.frameWidth - sideWidth * 2; } else { this.boxLeft = this.pointerCenter.x - sideWidth; } } UptimeTooltipHandler.prototype.hideTooltip = function() { this.tooltip.style.display = 'none'; this.visible = false; } new UptimeTooltipHandler(); </script> <div class="incidents-list format-expanded"> <a class="font-largest no-link" id="past-incidents" href="#past-incidents">Past Incidents</a> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Dec <var data-var="date"> 2</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported today.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Dec <var data-var="date"> 1</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">30</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">29</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">28</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">27</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">26</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">25</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a class="whitespace-pre-wrap" href="/incidents/55f6pq20v8gs">Incident Alerted</a> </div> <div class="updates-container">  <div class="update font-regular postmortem"> <strong>Postmortem</strong> - <a href="/incidents/55f6pq20v8gs">Read details</a> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>13:40</var> PST </small> </div>  <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved. We're working on a full investigation of the issue and causes and will publish a post-incident writeup here once complete.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>11:43</var> PST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">We've implemented a fix for the issue with agent presence and chats being assigned when agents were set to away. Systems have recovered and agents should be free to log in and use the service as normal. We'll continue to monitor closely and update here if there are changes.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>09:57</var> PST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We're continuing to investigate issues with agent presence and message delivery when agents are set to away. We'll update here as soon as we have more information.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>09:31</var> PST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We're investigating issues with agent being set to away unexpectedly and receiving messages when set to away. We'll update here as soon as we know more.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>08:31</var> PST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>08:23</var> PST </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">24</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/m7ny50b236yp">Incident Alerted</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Nov <var data-var='date'>24</var>, <var data-var='time'>20:30</var> PST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">We've implemented a fix for the issue we were seeing with message delivery and systems have returned to normal. We're continuing to monitor closely.</span> <br> <small> Nov <var data-var='date'>24</var>, <var data-var='time'>19:38</var> PST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We're investigating reports of issues with message delivery. We'll update here as soon as we know more.</span> <br> <small> Nov <var data-var='date'>24</var>, <var data-var='time'>19:25</var> PST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.</span> <br> <small> Nov <var data-var='date'>24</var>, <var data-var='time'>19:12</var> PST </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">23</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">22</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">21</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">20</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">19</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">18</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> </div> <div class="page-footer border-color font-small"> <a href="/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.olark.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('sms'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-814024cd42fea12d6fe1.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-0c851e8c6754c4375f64.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-8a1984f6547cb712c8d9.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren鈥檛 supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. Invite the @Statuspage app to that channel to start getting status updates.`, {cssClass: 'error'}); break; case 'default_success': HRB.utils.notify("You're now subscribed to get Statuspage updates in Slack!", {cssClass:'success'}); break; case 'private_channel_success': HRB.utils.notify(`IMPORTANT: Invite the @Statuspage app to your Slack channel #${channelName} to start getting status updates.`, {cssClass:'success'}); break; } } }); </script>   <script> $(function() { var $link = $('<span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.olark.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span>'); var setPoweredByStyles = function() { if (!$('.powered-by').length) { $link.appendTo($('.page-footer')) } $('.powered-by').attr('style', 'display: inline !important; visibility:visible !important; opacity: 1 !important; position:static !important; text-indent:0px !important; transform:scale(1) !important'); } setInterval(setPoweredByStyles, 1000); }); </script> </body> </html>