CINXE.COM

Olark Live Chat Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>Olark Live Chat Status - Incident History</title> <link>https://status.olark.com</link> <description>Statuspage</description> <pubDate>Sun, 16 Mar 2025 16:18:38 -0700</pubDate> <item> <title>Olark Classic Maintenance</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;27&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:15&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;27&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:00&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;13:01&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - Olark Classic (chat.olark.com) will be undergoing maintenance during this brief window. Agents using Olark Classic (chat.olark.com) may experience interrupted chats during this period.&lt;/p&gt; </description> <pubDate>Thu, 27 Feb 2025 17:15:21 -0800</pubDate> <maintenanceEndDate>Thu, 27 Feb 2025 17:15:00 -0800</maintenanceEndDate> <link>https://status.olark.com/incidents/85bnh0mcndvr</link> <guid>https://status.olark.com/incidents/85bnh0mcndvr</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;18:46&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:45&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and we are monitoring the results.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:06&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified an issue with message delivery and are working to implement a fix. We&apos;ll update here as soon as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;16:37&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Wed, 26 Feb 2025 18:46:31 -0800</pubDate> <link>https://status.olark.com/incidents/r9cnrm76dwfk</link> <guid>https://status.olark.com/incidents/r9cnrm76dwfk</guid> </item> <item> <title>Degraded Bot Performance</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:46&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:46&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We are continuing to work on a fix for this issue.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;16:12&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;re experiencing degraded performance from an AI provider that may be affecting the performance of Olark bots. We&apos;ll continue to monitor and provide updates as we have them.&lt;/p&gt; </description> <pubDate>Wed, 26 Feb 2025 17:46:45 -0800</pubDate> <link>https://status.olark.com/incidents/9bwkp65pw40g</link> <guid>https://status.olark.com/incidents/9bwkp65pw40g</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:32&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:38&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and app.olark.com is loading properly. Agents can resume chatting as normal. We&apos;ll continue to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:32&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified the cause of app.olark.com not loading and are implementing a fix.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:31&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating app.olark.com not loading properly. We&apos;ll update here as soon as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:27&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Tue, 25 Feb 2025 15:32:09 -0800</pubDate> <link>https://status.olark.com/incidents/tw5mj5f79nwb</link> <guid>https://status.olark.com/incidents/tw5mj5f79nwb</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:30&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:03&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and chats are being routed properly. We&apos;ll continue to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:49&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified the source of the chat routing issues and are working to implement a resolution.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:36&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating issues with chat routing. We&apos;ll update here as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:29&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Mon, 24 Feb 2025 17:30:39 -0800</pubDate> <link>https://status.olark.com/incidents/jdhxqppb3vd5</link> <guid>https://status.olark.com/incidents/jdhxqppb3vd5</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;29&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;10:21&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;29&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:11&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and we&apos;re monitoring the results.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;29&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;07:19&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We detected some issues with agent presence and have taken steps to resolve. We&apos;ll update here as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;29&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;07:06&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Wed, 29 Jan 2025 10:21:39 -0800</pubDate> <link>https://status.olark.com/incidents/ddx8pn1vyjb2</link> <guid>https://status.olark.com/incidents/ddx8pn1vyjb2</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;11:27&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:19&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve resolved the agent presence issue and will continue to monitor closely. Agents should be able to resume chat as normal.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:59&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified the source of the issue and are working to correct it.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:42&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating reports of issues with agent presence. We&apos;ll update here as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:01&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Sun, 19 Jan 2025 11:27:26 -0800</pubDate> <link>https://status.olark.com/incidents/p0qvp8mw0d2l</link> <guid>https://status.olark.com/incidents/p0qvp8mw0d2l</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:55&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:12&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Sat, 18 Jan 2025 19:55:11 -0800</pubDate> <link>https://status.olark.com/incidents/td481nfxzg9v</link> <guid>https://status.olark.com/incidents/td481nfxzg9v</guid> </item> <item> <title>Olark Classic infrastructure maintenance</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;14&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;16:04&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;14&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:00&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt; 8&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:06&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - Olark Classic (chat.olark.com) will be undergoing necessary maintenance during this window. Agents using the Classic agent console may be disconnected or experience disruptions in chat during this period.&lt;/p&gt; </description> <pubDate>Tue, 14 Jan 2025 16:04:20 -0800</pubDate> <maintenanceEndDate>Tue, 14 Jan 2025 16:20:00 -0800</maintenanceEndDate> <link>https://status.olark.com/incidents/ssvnbnm6ddv1</link> <guid>https://status.olark.com/incidents/ssvnbnm6ddv1</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;11:43&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved. We&apos;re working on a full investigation of the issue and causes and will publish a post-incident writeup here once complete.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:57&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve implemented a fix for the issue with agent presence and chats being assigned when agents were set to away. Systems have recovered and agents should be free to log in and use the service as normal. We&apos;ll continue to monitor closely and update here if there are changes.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:31&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re continuing to investigate issues with agent presence and message delivery when agents are set to away. We&apos;ll update here as soon as we have more information.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:31&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating issues with agent being set to away unexpectedly and receiving messages when set to away. We&apos;ll update here as soon as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;25&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:23&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Mon, 25 Nov 2024 11:43:47 -0800</pubDate> <link>https://status.olark.com/incidents/55f6pq20v8gs</link> <guid>https://status.olark.com/incidents/55f6pq20v8gs</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;20:30&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:38&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve implemented a fix for the issue we were seeing with message delivery and systems have returned to normal. We&apos;re continuing to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:25&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating reports of issues with message delivery. We&apos;ll update here as soon as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:12&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Sun, 24 Nov 2024 20:30:06 -0800</pubDate> <link>https://status.olark.com/incidents/m7ny50b236yp</link> <guid>https://status.olark.com/incidents/m7ny50b236yp</guid> </item> <item> <title>Olark systems maintenance</title> <description> &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt; 2&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;21:17&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed without issue. Users at the legacy chat product at chat.olark.com may need to refresh their browsers.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&apos;date&apos;&gt; 2&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;21:00&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:45&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - Olark systems will be undergoing scheduled maintenance during this window. Agents will be disconnected during this period. &lt;br /&gt;As always, we&apos;ll update here once the maintenance has begun and when it is complete.&lt;/p&gt; </description> <pubDate>Sat, 02 Nov 2024 21:17:15 -0700</pubDate> <maintenanceEndDate>Sat, 02 Nov 2024 22:00:00 -0700</maintenanceEndDate> <link>https://status.olark.com/incidents/sdfkgr8qwn5s</link> <guid>https://status.olark.com/incidents/sdfkgr8qwn5s</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:33&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - We&apos;re continuing to monitor closely and are confident that service has been restored. We&apos;ll update with a full post-incident recap here soon.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:19&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve implemented a fix and are seeing messages delivered successfully. We&apos;ll continue to monitor closely and update here.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:53&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified the cause of agent and visitor messages failing to be delivered and are implementing a fix.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:44&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re continuing to investigate the cause of messages not being delivered between agents and visitors. We&apos;ll continue to update here.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;07:39&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating reports that visitor and agent messages aren&apos;t being delivered. We&apos;ll update here as soon as we know more.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;07:19&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We are currently investigating this issue.&lt;/p&gt; </description> <pubDate>Mon, 21 Oct 2024 14:33:39 -0700</pubDate> <link>https://status.olark.com/incidents/8tdvtkmbr2fg</link> <guid>https://status.olark.com/incidents/8tdvtkmbr2fg</guid> </item> <item> <title>Classic Olark Scheduled Maintenance</title> <description> &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:45&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:00&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&apos;date&apos;&gt;19&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;16:25&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - Olark Classic (chat.olark.com) will be undergoing scheduled maintenance during this window. Agents using the Classic agent console (chat.olark.com) and viewing dashboard reports may experience service interruptions, including disconnection from chat, during this period. &lt;br /&gt;As always, we&apos;ll update here as soon as the work is complete.&lt;/p&gt; </description> <pubDate>Mon, 19 Aug 2024 17:45:02 -0700</pubDate> <maintenanceEndDate>Mon, 19 Aug 2024 17:45:00 -0700</maintenanceEndDate> <link>https://status.olark.com/incidents/h5nbyhl9gxmw</link> <guid>https://status.olark.com/incidents/h5nbyhl9gxmw</guid> </item> <item> <title>Brief Classic Olark (chat.olark.com) interruptions</title> <description> &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&apos;date&apos;&gt;30&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:31&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&apos;date&apos;&gt;30&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;12:39&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - Users of our Classic chat console (chat.olark.com) may experience a brief disconnection. Anyone that experiences this should see their connection restored quickly and be able to resume chat right away.&lt;/p&gt; </description> <pubDate>Tue, 30 Jul 2024 15:31:57 -0700</pubDate> <link>https://status.olark.com/incidents/fc0rwjgp010c</link> <guid>https://status.olark.com/incidents/fc0rwjgp010c</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:44&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;11:51&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We experienced an issue specific to our new agent console (app.olark.com). A fix was put in place and we&apos;ve now recovered - we&apos;ll continue to monitor closely and post updates here.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;11:37&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Wed, 24 Jul 2024 17:44:03 -0700</pubDate> <link>https://status.olark.com/incidents/xvfw2cxyt9tg</link> <guid>https://status.olark.com/incidents/xvfw2cxyt9tg</guid> </item> <item> <title>Scheduled maintenance 6/27/24</title> <description> &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;27&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:45&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;27&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:00&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:45&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - We will be undergoing scheduled maintenance on 6/27/24 at 8PM Eastern. Agents connected to the classic agent console (chat.olark.com) and dashboard pages will be disconnected and will need to reconnect after the window.&lt;/p&gt; </description> <pubDate>Thu, 27 Jun 2024 17:45:02 -0700</pubDate> <maintenanceEndDate>Thu, 27 Jun 2024 17:45:00 -0700</maintenanceEndDate> <link>https://status.olark.com/incidents/9x7nj1lpdxty</link> <guid>https://status.olark.com/incidents/9x7nj1lpdxty</guid> </item> <item> <title>Unread messages counter in app.olark.com may be incorrect</title> <description> &lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;24&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;10:51&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - We&apos;re released a final fix for the issue related to the unread messages badge showing incorrectly.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:25&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;ve released a fix and conversations are now appearing in the correct inbox. Please note that the notification number for &quot;My Inbox&quot; may not be updating correctly and you may see a higher number than you should. We&apos;re working on correcting this and will update here once that is done.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:10&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve released a fix and inboxes are back to normal. We&apos;ll continue to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jun &lt;var data-var=&apos;date&apos;&gt;21&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;13:42&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified an issue with conversations appearing in the wrong folders and are implementing a fix. We&apos;ll update here as soon as it&apos;s been released.&lt;/p&gt; </description> <pubDate>Mon, 24 Jun 2024 10:51:15 -0700</pubDate> <link>https://status.olark.com/incidents/qtqfm37xxx1s</link> <guid>https://status.olark.com/incidents/qtqfm37xxx1s</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;May &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;20:06&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;May &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:07&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and systems are returning to normal. We&apos;ll continue to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;May &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;19:02&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We&apos;re investigating issues with the new agent app (app.olark.com) and chatbots. We&apos;ll update here as soon as we know more&lt;/p&gt;&lt;p&gt;&lt;small&gt;May &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;18:52&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Thu, 23 May 2024 20:06:24 -0700</pubDate> <link>https://status.olark.com/incidents/drhjwmfhfmpk</link> <guid>https://status.olark.com/incidents/drhjwmfhfmpk</guid> </item> <item> <title>Message delivery performance</title> <description> &lt;p&gt;&lt;small&gt;Apr &lt;var data-var=&apos;date&apos;&gt;22&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;13:32&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Apr &lt;var data-var=&apos;date&apos;&gt;22&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;10:35&lt;/var&gt; PDT&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We detected an issue with message delivery performance. We have taken action to address the problem and we are currently monitoring.&lt;/p&gt; </description> <pubDate>Mon, 22 Apr 2024 13:32:12 -0700</pubDate> <link>https://status.olark.com/incidents/x98j5hq5zk75</link> <guid>https://status.olark.com/incidents/x98j5hq5zk75</guid> </item> <item> <title>Degraded bot performance</title> <description> &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;28&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;18:05&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&apos;date&apos;&gt;28&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;16:53&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; - We&apos;ve identified an issue that may be causing some performance issues with Olark bots. We&apos;re working to rectify the issue now and will continue to update here.&lt;/p&gt; </description> <pubDate>Wed, 28 Feb 2024 18:05:35 -0800</pubDate> <link>https://status.olark.com/incidents/vz12lc360cw9</link> <guid>https://status.olark.com/incidents/vz12lc360cw9</guid> </item> <item> <title>Scheduled maintenance window</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;31&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:14&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; - The scheduled maintenance has been completed.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;31&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;17:00&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;In progress&lt;/strong&gt; - Scheduled maintenance is currently in progress. We will provide updates as necessary.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;23&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;08:57&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Scheduled&lt;/strong&gt; - We will be undergoing maintenance during this window. Agent connections to Olark Classic (chat.olark.com) will be disconnected during the maintenance; connections to the new Olark (app.olark.com) will be unaffected.&lt;/p&gt; </description> <pubDate>Wed, 31 Jan 2024 17:14:19 -0800</pubDate> <maintenanceEndDate>Wed, 31 Jan 2024 17:45:00 -0800</maintenanceEndDate> <link>https://status.olark.com/incidents/nkl3xy1f6x8x</link> <guid>https://status.olark.com/incidents/nkl3xy1f6x8x</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;10:28&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:46&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - A fix has been implemented and we are monitoring the results.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;26&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;09:29&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Fri, 26 Jan 2024 10:28:59 -0800</pubDate> <link>https://status.olark.com/incidents/lchxqyl87wzg</link> <guid>https://status.olark.com/incidents/lchxqyl87wzg</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;18:19&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - This incident has been resolved.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;15:01&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; - We&apos;ve identified and taken steps to mitigate the cause of the issues we were seeing. We&apos;ll continue to monitor closely.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:53&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We are continuing to investigate this issue.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&apos;date&apos;&gt;18&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;14:46&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Thu, 18 Jan 2024 18:19:23 -0800</pubDate> <link>https://status.olark.com/incidents/8b0t99lvnzk5</link> <guid>https://status.olark.com/incidents/8b0t99lvnzk5</guid> </item> <item> <title>Incident Alerted</title> <description> &lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&apos;date&apos;&gt;15&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;00:24&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; - We have identified and resolved a scaling issue with the chatbox servers.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&apos;date&apos;&gt;15&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;00:14&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Update&lt;/strong&gt; - We are seeing the olark chatbox not consistently loading on some sites. We are investigating the issue.&lt;/p&gt;&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&apos;date&apos;&gt;15&lt;/var&gt;, &lt;var data-var=&apos;time&apos;&gt;00:07&lt;/var&gt; PST&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; - We&apos;ve detected an issue and are working to resolve this quickly. We&apos;ll have an update within the hour.&lt;/p&gt; </description> <pubDate>Fri, 15 Dec 2023 00:24:17 -0800</pubDate> <link>https://status.olark.com/incidents/n3t0tl7vwfy0</link> <guid>https://status.olark.com/incidents/n3t0tl7vwfy0</guid> </item> </channel> </rss>