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From simple surveys to advanced feedback solutions and enterprise offerings, SurveyMonkey products work for any use case or budget"/><meta data-rh="true" property="og:title" content="Automated Emails with Salesforce | SurveyMonkey"/><meta data-rh="true" property="og:type" content="article"/><meta data-rh="true" property="og:url" content="https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-automated-emails/"/><meta data-rh="true" property="og:image" content="https://prod.smassets.net/assets/content/sm/surveymonkey-blog.png"/><meta data-rh="true" property="og:description" content="SurveyMonkey delivers People Powered Data to organizations around the world. From simple surveys to advanced feedback solutions and enterprise offerings, SurveyMonkey products work for any use case or budget"/><meta data-rh="true" property="og:site_name" content="SurveyMonkey"/><meta data-rh="true" data-type="string" class="swiftype" content="" name="description"/><meta data-rh="true" data-type="string" class="swiftype" content="Automate workflows to trigger surveys based on certain objects and fields in Salesforce. Embed either the first survey question or a button to start your survey in your custom email. Add merge fields, personalize your email, and set up reminder emails." name="excerpt"/><meta data-rh="true" data-type="string" class="swiftype" content="getfeedback" name="product"/><meta data-rh="true" data-type="string" class="swiftype" content="Automate workflows to trigger surveys based on certain objects and fields in Salesforce. Embed either the first survey question or a button to start your survey in your custom email. Add merge fields, personalize your email, and set up reminder emails." name="snip"/><meta data-rh="true" data-type="string" class="swiftype" content="Automated Emails with Salesforce" name="title"/><meta data-rh="true" data-type="string" class="swiftype" content="Salesforce" name="categories"/><meta data-rh="true" data-type="string" class="swiftype" content="Sending emails from Salesforce" name="categories"/><meta data-rh="true" data-type="string" class="swiftype" content="Survey channels" name="categories"/><meta data-rh="true" data-type="string" class="swiftype" content="Email" name="categories"/> <title data-rh="true">Automated Emails with Salesforce | GetFeedback Help</title> <link data-rh="true" rel="canonical" href="https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-automated-emails/"/><link data-rh="true" rel="icon" type="image/svg+xml" href="https://prod.smassets.net/assets/static/images/surveymonkey/favicon.svg" color="#00bf6f"/><link data-rh="true" rel="icon" 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768px) { .smHelp-mdsGridPlusContainer-d101-0-2-256 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d101-0-2-256 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d101-0-2-256 { max-width: 1400px; }} .smHelp-mdsGridPlus-d107-0-2-257 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d107-0-2-257 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d107-0-2-257 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d107-0-2-257 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d107-0-2-257 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d107-0-2-257 { }} .smHelp-mdsGridPlusContainer-d113-0-2-271 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d113-0-2-271 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d113-0-2-271 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d113-0-2-271 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d113-0-2-271 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d113-0-2-271 { max-width: 1400px; }} .smHelp-mdsGridPlus-d119-0-2-272 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d119-0-2-272 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d119-0-2-272 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d119-0-2-272 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d119-0-2-272 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d119-0-2-272 { }} .smHelp-mdsGridPlusContainer-d125-0-2-277 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d125-0-2-277 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d125-0-2-277 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d125-0-2-277 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d125-0-2-277 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d125-0-2-277 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d131-0-2-278 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d131-0-2-278 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d131-0-2-278 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d131-0-2-278 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d131-0-2-278 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d131-0-2-278 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d137-0-2-303 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d137-0-2-303 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d137-0-2-303 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d137-0-2-303 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d137-0-2-303 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d137-0-2-303 { max-width: 1400px; }} .smHelp-mdsGridPlus-d143-0-2-304 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d143-0-2-304 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d143-0-2-304 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d143-0-2-304 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d143-0-2-304 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d143-0-2-304 { }} .smHelp-mdsGridPlusContainer-d149-0-2-312 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d149-0-2-312 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d149-0-2-312 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d149-0-2-312 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d149-0-2-312 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d149-0-2-312 { max-width: 1400px; }} .smHelp-mdsGridPlus-d155-0-2-313 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d155-0-2-313 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d155-0-2-313 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d155-0-2-313 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d155-0-2-313 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d155-0-2-313 { }} .smHelp-mdsGridPlusContainer-d161-0-2-319 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d161-0-2-319 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d161-0-2-319 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d161-0-2-319 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d161-0-2-319 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d161-0-2-319 { max-width: 1400px; }} .smHelp-mdsGridPlus-d167-0-2-320 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d167-0-2-320 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d167-0-2-320 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d167-0-2-320 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d167-0-2-320 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d167-0-2-320 { }} .smHelp-mdsGridPlusContainer-d173-0-2-328 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d173-0-2-328 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d173-0-2-328 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d173-0-2-328 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d173-0-2-328 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d173-0-2-328 { max-width: 1400px; }} .smHelp-mdsGridPlus-d179-0-2-329 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d179-0-2-329 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d179-0-2-329 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d179-0-2-329 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d179-0-2-329 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d179-0-2-329 { }} .smHelp-mdsGridPlusContainer-d185-0-2-334 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d185-0-2-334 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d185-0-2-334 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d185-0-2-334 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d185-0-2-334 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d185-0-2-334 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d191-0-2-335 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d191-0-2-335 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d191-0-2-335 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d191-0-2-335 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d191-0-2-335 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d191-0-2-335 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d197-0-2-362 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d197-0-2-362 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d197-0-2-362 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d197-0-2-362 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d197-0-2-362 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d197-0-2-362 { max-width: 1400px; }} .smHelp-mdsGridPlus-d203-0-2-363 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d203-0-2-363 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d203-0-2-363 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d203-0-2-363 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d203-0-2-363 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d203-0-2-363 { }} .smHelp-mdsGridPlusContainer-d209-0-2-369 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d209-0-2-369 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d209-0-2-369 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d209-0-2-369 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d209-0-2-369 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d209-0-2-369 { max-width: 1400px; }} .smHelp-mdsGridPlus-d215-0-2-370 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d215-0-2-370 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d215-0-2-370 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d215-0-2-370 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d215-0-2-370 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d215-0-2-370 { }} .smHelp-mdsGridPlusContainer-d221-0-2-378 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d221-0-2-378 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d221-0-2-378 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d221-0-2-378 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d221-0-2-378 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d221-0-2-378 { max-width: 1400px; }} .smHelp-mdsGridPlus-d227-0-2-379 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d227-0-2-379 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d227-0-2-379 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d227-0-2-379 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d227-0-2-379 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d227-0-2-379 { }} .smHelp-mdsGridPlusContainer-d233-0-2-387 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d233-0-2-387 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d233-0-2-387 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d233-0-2-387 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d233-0-2-387 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d233-0-2-387 { max-width: 1400px; }} .smHelp-mdsGridPlus-d239-0-2-388 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d239-0-2-388 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d239-0-2-388 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d239-0-2-388 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d239-0-2-388 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d239-0-2-388 { }} .smHelp-mdsGridPlusContainer-d245-0-2-394 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d245-0-2-394 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d245-0-2-394 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d245-0-2-394 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d245-0-2-394 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d245-0-2-394 { max-width: 1400px; }} .smHelp-mdsGridPlus-d251-0-2-395 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d251-0-2-395 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d251-0-2-395 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d251-0-2-395 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d251-0-2-395 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d251-0-2-395 { }} .smHelp-mdsGridPlusContainer-d257-0-2-400 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d257-0-2-400 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d257-0-2-400 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d257-0-2-400 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d257-0-2-400 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d257-0-2-400 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d263-0-2-401 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d263-0-2-401 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d263-0-2-401 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d263-0-2-401 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d263-0-2-401 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d263-0-2-401 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d269-0-2-428 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d269-0-2-428 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d269-0-2-428 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d269-0-2-428 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d269-0-2-428 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d269-0-2-428 { max-width: 1400px; }} .smHelp-mdsGridPlus-d275-0-2-429 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d275-0-2-429 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d275-0-2-429 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d275-0-2-429 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d275-0-2-429 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d275-0-2-429 { }} .smHelp-mdsGridPlusContainer-d281-0-2-437 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d281-0-2-437 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d281-0-2-437 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d281-0-2-437 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d281-0-2-437 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d281-0-2-437 { max-width: 1400px; }} .smHelp-mdsGridPlus-d287-0-2-438 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d287-0-2-438 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d287-0-2-438 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d287-0-2-438 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d287-0-2-438 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d287-0-2-438 { }} .smHelp-mdsGridPlusContainer-d293-0-2-446 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d293-0-2-446 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d293-0-2-446 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d293-0-2-446 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d293-0-2-446 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d293-0-2-446 { max-width: 1400px; }} .smHelp-mdsGridPlus-d299-0-2-447 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d299-0-2-447 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d299-0-2-447 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d299-0-2-447 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d299-0-2-447 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d299-0-2-447 { }} .smHelp-mdsGridPlusContainer-d305-0-2-455 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d305-0-2-455 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d305-0-2-455 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d305-0-2-455 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d305-0-2-455 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d305-0-2-455 { max-width: 1400px; }} .smHelp-mdsGridPlus-d311-0-2-456 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d311-0-2-456 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d311-0-2-456 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d311-0-2-456 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d311-0-2-456 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d311-0-2-456 { }} .smHelp-mdsGridPlusContainer-d317-0-2-461 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d317-0-2-461 { padding-left: 16px; padding-right: 16px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d317-0-2-461 { max-width: 576px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d317-0-2-461 { max-width: 768px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d317-0-2-461 { max-width: 992px; padding-left: 32px; padding-right: 32px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d317-0-2-461 { max-width: 1400px; padding-left: 32px; padding-right: 32px; }} .smHelp-mdsGridPlus-d323-0-2-462 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d323-0-2-462 { margin-left: -8px; margin-right: -8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d323-0-2-462 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d323-0-2-462 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d323-0-2-462 { margin-left: -12px; margin-right: -12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d323-0-2-462 { margin-left: -12px; margin-right: -12px; }} .smHelp-mdsGridPlusContainer-d329-0-2-487 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d329-0-2-487 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d329-0-2-487 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d329-0-2-487 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d329-0-2-487 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d329-0-2-487 { max-width: 1400px; }} .smHelp-mdsGridPlus-d335-0-2-488 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d335-0-2-488 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d335-0-2-488 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d335-0-2-488 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d335-0-2-488 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d335-0-2-488 { }} .smHelp-mdsGridPlusContainer-d341-0-2-496 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d341-0-2-496 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d341-0-2-496 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d341-0-2-496 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d341-0-2-496 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d341-0-2-496 { max-width: 1400px; }} .smHelp-mdsGridPlus-d347-0-2-497 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d347-0-2-497 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d347-0-2-497 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d347-0-2-497 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d347-0-2-497 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d347-0-2-497 { }} .smHelp-mdsGridPlusContainer-d353-0-2-505 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d353-0-2-505 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d353-0-2-505 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d353-0-2-505 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d353-0-2-505 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d353-0-2-505 { max-width: 1400px; }} .smHelp-mdsGridPlus-d359-0-2-506 { }@media (min-width: 0px) { 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{ }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d401-0-2-539 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d401-0-2-539 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d401-0-2-539 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d401-0-2-539 { max-width: 1400px; }} .smHelp-mdsGridPlus-d407-0-2-540 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d407-0-2-540 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d407-0-2-540 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d407-0-2-540 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d407-0-2-540 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d407-0-2-540 { }} .smHelp-mdsGridPlusContainer-d413-0-2-546 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d413-0-2-546 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d413-0-2-546 { max-width: 576px; }}@media (min-width: 768px) { 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992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d425-0-2-555 { max-width: 1400px; }} .smHelp-mdsGridPlus-d431-0-2-556 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d431-0-2-556 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d431-0-2-556 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d431-0-2-556 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d431-0-2-556 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d431-0-2-556 { }} .smHelp-mdsGridPlusContainer-d437-0-2-566 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d437-0-2-566 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d437-0-2-566 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d437-0-2-566 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d437-0-2-566 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d437-0-2-566 { max-width: 1400px; }} .smHelp-mdsGridPlus-d443-0-2-567 { }@media 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{ }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d485-0-2-605 { max-width: 576px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusContainer-d485-0-2-605 { max-width: 768px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusContainer-d485-0-2-605 { max-width: 992px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusContainer-d485-0-2-605 { max-width: 1400px; }} .smHelp-mdsGridPlus-d491-0-2-606 { }@media (min-width: 0px) { .smHelp-mdsGridPlus-d491-0-2-606 { }}@media (min-width: 576px) { .smHelp-mdsGridPlus-d491-0-2-606 { }}@media (min-width: 768px) { .smHelp-mdsGridPlus-d491-0-2-606 { }}@media (min-width: 992px) { .smHelp-mdsGridPlus-d491-0-2-606 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlus-d491-0-2-606 { }} .smHelp-mdsGridPlusContainer-d497-0-2-612 { }@media (min-width: 0px) { .smHelp-mdsGridPlusContainer-d497-0-2-612 { }}@media (min-width: 576px) { .smHelp-mdsGridPlusContainer-d497-0-2-612 { max-width: 576px; }}@media (min-width: 768px) { 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padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 75%; max-width: 75%; padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d24-0-2-121 { flex: 0 0 66.66666666666666%; max-width: 66.66666666666666%; padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d30-0-2-175 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d30-0-2-175 { }} .smHelp-mdsGridPlusItem-d36-0-2-186 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d36-0-2-186 { flex: 0 0 100%; max-width: 100%; }}@media 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.smHelp-mdsGridPlusItem-d48-0-2-205 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d48-0-2-205 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d48-0-2-205 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d54-0-2-245 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d54-0-2-245 { }} .smHelp-mdsGridPlusItem-d60-0-2-252 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d60-0-2-252 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d60-0-2-252 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d60-0-2-252 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d60-0-2-252 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d60-0-2-252 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d66-0-2-259 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d66-0-2-259 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d66-0-2-259 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d66-0-2-259 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d66-0-2-259 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d66-0-2-259 { }} .smHelp-mdsGridPlusItem-d72-0-2-274 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d72-0-2-274 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d72-0-2-274 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d72-0-2-274 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d72-0-2-274 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d72-0-2-274 { }} .smHelp-mdsGridPlusItem-d78-0-2-280 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d78-0-2-280 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d78-0-2-280 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d78-0-2-280 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d78-0-2-280 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d78-0-2-280 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d84-0-2-306 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d84-0-2-306 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d84-0-2-306 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d84-0-2-306 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d84-0-2-306 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d84-0-2-306 { }} .smHelp-mdsGridPlusItem-d90-0-2-315 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d90-0-2-315 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d90-0-2-315 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d90-0-2-315 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d90-0-2-315 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d90-0-2-315 { }} .smHelp-mdsGridPlusItem-d96-0-2-322 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d96-0-2-322 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d96-0-2-322 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d96-0-2-322 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d96-0-2-322 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d96-0-2-322 { }} .smHelp-mdsGridPlusItem-d102-0-2-331 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d102-0-2-331 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d102-0-2-331 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d102-0-2-331 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d102-0-2-331 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d102-0-2-331 { }} .smHelp-mdsGridPlusItem-d108-0-2-337 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d108-0-2-337 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d108-0-2-337 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d108-0-2-337 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d108-0-2-337 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d108-0-2-337 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d114-0-2-365 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d114-0-2-365 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d114-0-2-365 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d114-0-2-365 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d114-0-2-365 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d114-0-2-365 { }} .smHelp-mdsGridPlusItem-d120-0-2-372 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d120-0-2-372 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d120-0-2-372 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d120-0-2-372 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d120-0-2-372 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d120-0-2-372 { }} .smHelp-mdsGridPlusItem-d126-0-2-381 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d126-0-2-381 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d126-0-2-381 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d126-0-2-381 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d126-0-2-381 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d126-0-2-381 { }} .smHelp-mdsGridPlusItem-d132-0-2-390 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d132-0-2-390 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d132-0-2-390 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d132-0-2-390 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d132-0-2-390 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d132-0-2-390 { }} .smHelp-mdsGridPlusItem-d138-0-2-397 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d138-0-2-397 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d138-0-2-397 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d138-0-2-397 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d138-0-2-397 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d138-0-2-397 { }} .smHelp-mdsGridPlusItem-d144-0-2-403 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d144-0-2-403 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d144-0-2-403 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d144-0-2-403 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d144-0-2-403 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d144-0-2-403 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d150-0-2-431 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d150-0-2-431 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d150-0-2-431 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d150-0-2-431 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d150-0-2-431 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d150-0-2-431 { }} .smHelp-mdsGridPlusItem-d156-0-2-440 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d156-0-2-440 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d156-0-2-440 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d156-0-2-440 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d156-0-2-440 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d156-0-2-440 { }} .smHelp-mdsGridPlusItem-d162-0-2-449 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d162-0-2-449 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d162-0-2-449 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d162-0-2-449 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d162-0-2-449 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d162-0-2-449 { }} .smHelp-mdsGridPlusItem-d168-0-2-458 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d168-0-2-458 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d168-0-2-458 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d168-0-2-458 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d168-0-2-458 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d168-0-2-458 { }} .smHelp-mdsGridPlusItem-d174-0-2-464 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d174-0-2-464 { flex: 0 0 100%; max-width: 100%; padding-left: 8px; padding-right: 8px; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d174-0-2-464 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d174-0-2-464 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d174-0-2-464 { padding-left: 12px; padding-right: 12px; }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d174-0-2-464 { padding-left: 12px; padding-right: 12px; }} .smHelp-mdsGridPlusItem-d180-0-2-490 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d180-0-2-490 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d180-0-2-490 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d180-0-2-490 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d180-0-2-490 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d180-0-2-490 { }} .smHelp-mdsGridPlusItem-d186-0-2-499 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d186-0-2-499 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d186-0-2-499 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d186-0-2-499 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d186-0-2-499 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d186-0-2-499 { }} .smHelp-mdsGridPlusItem-d192-0-2-508 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d192-0-2-508 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d192-0-2-508 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d192-0-2-508 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d192-0-2-508 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d192-0-2-508 { }} .smHelp-mdsGridPlusItem-d198-0-2-517 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d198-0-2-517 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d198-0-2-517 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d198-0-2-517 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d198-0-2-517 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d198-0-2-517 { }} .smHelp-mdsGridPlusItem-d204-0-2-524 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d204-0-2-524 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d204-0-2-524 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d204-0-2-524 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d204-0-2-524 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d204-0-2-524 { }} .smHelp-mdsGridPlusItem-d210-0-2-533 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d210-0-2-533 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d210-0-2-533 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d210-0-2-533 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d210-0-2-533 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d210-0-2-533 { }} .smHelp-mdsGridPlusItem-d216-0-2-542 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d216-0-2-542 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d216-0-2-542 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d216-0-2-542 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d216-0-2-542 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d216-0-2-542 { }} .smHelp-mdsGridPlusItem-d222-0-2-549 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d222-0-2-549 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d222-0-2-549 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d222-0-2-549 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d222-0-2-549 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d222-0-2-549 { }} .smHelp-mdsGridPlusItem-d228-0-2-558 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d228-0-2-558 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d228-0-2-558 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d228-0-2-558 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d228-0-2-558 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d228-0-2-558 { }} .smHelp-mdsGridPlusItem-d234-0-2-569 { }@media 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}}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d246-0-2-592 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d246-0-2-592 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d246-0-2-592 { }} .smHelp-mdsGridPlusItem-d252-0-2-599 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d252-0-2-599 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d252-0-2-599 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d252-0-2-599 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d252-0-2-599 { }}@media (min-width: 1200px) { .smHelp-mdsGridPlusItem-d252-0-2-599 { }} .smHelp-mdsGridPlusItem-d258-0-2-608 { }@media (min-width: 0px) { .smHelp-mdsGridPlusItem-d258-0-2-608 { flex: 0 0 100%; max-width: 100%; }}@media (min-width: 576px) { .smHelp-mdsGridPlusItem-d258-0-2-608 { }}@media (min-width: 768px) { .smHelp-mdsGridPlusItem-d258-0-2-608 { }}@media (min-width: 992px) { .smHelp-mdsGridPlusItem-d258-0-2-608 { }}@media (min-width: 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(min-width: 768px) { .smHelp-bottomRow-0-2-846 svg { margin-top: 0; }} .wrenchTypography-0-2-113 { } .wrenchTypography-d0-0-2-114 { color: #333E48; margin: 0; padding: 0; font-size: 20px; box-sizing: border-box; text-align: left; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; line-height: 1.4; -webkit-font-smoothing: antialiased; } .wrenchTypography-d0-0-2-114 > strong, .wrenchTypography-d0-0-2-114 > b { font-weight: 500; } .wrenchFade-0-2-67 { } .smHelp-enter-0-2-68 { opacity: 0; } .smHelp-enterActive-0-2-69 { opacity: 1; } .smHelp-exit-0-2-70 { opacity: 1; } .smHelp-exitActive-0-2-71 { opacity: 0; } .smHelp-entering-0-2-72 { } .smHelp-entered-0-2-73 { } .smHelp-exiting-0-2-74 { } .smHelp-exited-0-2-75 { } .smHelp-unmounted-0-2-76 { } .smHelp-wrenchFade-d0-0-2-77 { } .smHelp-wrenchFade-d0-0-2-77.smHelp-entering-0-2-72, .smHelp-wrenchFade-d0-0-2-77.smHelp-exiting-0-2-74 { transition: opacity 100ms linear; } .smHelp-wrenchFade-d0-0-2-77.smHelp-enterActive-0-2-69 { transition: opacity 100ms linear; } .smHelp-wrenchFade-d0-0-2-77.smHelp-exitActive-0-2-71 { transition: opacity 100ms linear; } .smHelp-entering-d1-0-2-78 { } .smHelp-entered-d2-0-2-79 { } .smHelp-exiting-d3-0-2-80 { } .smHelp-exited-d4-0-2-81 { } .smHelp-unmounted-d5-0-2-82 { } .smHelp-wrenchFade-d6-0-2-97 { } .smHelp-wrenchFade-d6-0-2-97.smHelp-entering-0-2-72, .smHelp-wrenchFade-d6-0-2-97.smHelp-exiting-0-2-74 { transition: opacity 100ms linear; } .smHelp-wrenchFade-d6-0-2-97.smHelp-enterActive-0-2-69 { transition: opacity 100ms linear; } .smHelp-wrenchFade-d6-0-2-97.smHelp-exitActive-0-2-71 { transition: opacity 100ms linear; } .smHelp-entering-d7-0-2-98 { } .smHelp-entered-d8-0-2-99 { } .smHelp-exiting-d9-0-2-100 { } .smHelp-exited-d10-0-2-101 { } .smHelp-unmounted-d11-0-2-102 { } .wrenchSlide-0-2-214 { } .smHelp-enter-0-2-215 { } .smHelp-enterActive-0-2-216 { } .smHelp-exit-0-2-217 { } .smHelp-exitActive-0-2-218 { } .smHelp-entering-0-2-219 { } .smHelp-entered-0-2-220 { } .smHelp-exiting-0-2-221 { } .smHelp-exited-0-2-222 { } .smHelp-unmounted-0-2-223 { } .smHelp-wrenchSlide-d0-0-2-224 { } .smHelp-wrenchSlide-d0-0-2-224.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d0-0-2-224.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d0-0-2-224.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d0-0-2-224.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d1-0-2-225 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d2-0-2-226 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d3-0-2-227 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d4-0-2-228 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d5-0-2-229 { } .smHelp-entered-d6-0-2-230 { } .smHelp-exiting-d7-0-2-231 { } .smHelp-exited-d8-0-2-232 { } .smHelp-unmounted-d9-0-2-233 { } .smHelp-wrenchSlide-d10-0-2-285 { } .smHelp-wrenchSlide-d10-0-2-285.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d10-0-2-285.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d10-0-2-285.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d10-0-2-285.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d11-0-2-286 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d12-0-2-287 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d13-0-2-288 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d14-0-2-289 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d15-0-2-290 { } .smHelp-entered-d16-0-2-291 { } .smHelp-exiting-d17-0-2-292 { } .smHelp-exited-d18-0-2-293 { } .smHelp-unmounted-d19-0-2-294 { } .smHelp-wrenchSlide-d20-0-2-342 { } .smHelp-wrenchSlide-d20-0-2-342.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d20-0-2-342.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d20-0-2-342.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d20-0-2-342.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d21-0-2-343 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d22-0-2-344 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d23-0-2-345 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d24-0-2-346 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d25-0-2-347 { } .smHelp-entered-d26-0-2-348 { } .smHelp-exiting-d27-0-2-349 { } .smHelp-exited-d28-0-2-350 { } .smHelp-unmounted-d29-0-2-351 { } .smHelp-wrenchSlide-d30-0-2-408 { } .smHelp-wrenchSlide-d30-0-2-408.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d30-0-2-408.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d30-0-2-408.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d30-0-2-408.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d31-0-2-409 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d32-0-2-410 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d33-0-2-411 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d34-0-2-412 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d35-0-2-413 { } .smHelp-entered-d36-0-2-414 { } .smHelp-exiting-d37-0-2-415 { } .smHelp-exited-d38-0-2-416 { } .smHelp-unmounted-d39-0-2-417 { } .smHelp-wrenchSlide-d40-0-2-469 { } .smHelp-wrenchSlide-d40-0-2-469.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d40-0-2-469.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d40-0-2-469.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d40-0-2-469.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d41-0-2-470 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d42-0-2-471 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d43-0-2-472 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d44-0-2-473 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d45-0-2-474 { } .smHelp-entered-d46-0-2-475 { } .smHelp-exiting-d47-0-2-476 { } .smHelp-exited-d48-0-2-477 { } .smHelp-unmounted-d49-0-2-478 { } .smHelp-wrenchSlide-d50-0-2-667 { } .smHelp-wrenchSlide-d50-0-2-667.smHelp-enter-0-2-215 { transform: translateY(-75%); } .smHelp-wrenchSlide-d50-0-2-667.smHelp-enterActive-0-2-216 { transform: translateY(-0%); transition: transform 350ms cubic-bezier(0, 0, 0, 1), opacity 70ms linear 35ms; } .smHelp-wrenchSlide-d50-0-2-667.smHelp-exit-0-2-217 { transform: translateY(-0%); } .smHelp-wrenchSlide-d50-0-2-667.smHelp-exitActive-0-2-218 { transform: translateY(-75%); transition: transform 350ms cubic-bezier(0.2, 0, 0.1, 1), opacity 175ms linear 175ms; } .smHelp-enter-d51-0-2-668 { opacity: 0; transform: translateY(-75%); } .smHelp-enterActive-d52-0-2-669 { opacity: 1; transform: translateY(-0%); } .smHelp-exit-d53-0-2-670 { opacity: 1; transform: translateY(-0%); } .smHelp-exitActive-d54-0-2-671 { opacity: 0; transform: translateY(-75%); } .smHelp-entering-d55-0-2-672 { } .smHelp-entered-d56-0-2-673 { } .smHelp-exiting-d57-0-2-674 { } .smHelp-exited-d58-0-2-675 { } .smHelp-unmounted-d59-0-2-676 { } .wrenchMenuContainer-0-2-55 { } .wrenchMenu-0-2-56 { } .wrenchMenuBody-0-2-57 { } .wrenchMenuContainer-d0-0-2-58 { display: inline-block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d1-0-2-59 { top: 100%; left: 0; color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: 300px; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d2-0-2-60 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .wrenchMenuContainer-d3-0-2-85 { display: block; outline: none; position: relative; font-size: 16px; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; -webkit-font-smoothing: antialiased; } .wrenchMenu-d4-0-2-86 { color: #333E48; display: block; outline: none; z-index: 999; position: absolute; max-width: none; min-width: 175px; box-shadow: 0 2px 8px 0 rgba(0,0,0,0.14); text-align: left; white-space: noWrap; } .wrenchMenuBody-d5-0-2-87 { display: flex; background: #FFFFFF; max-height: 400px; overflow-y: auto; flex-direction: column; } .smHelp-hamburgerMenuButton-0-2-17 { cursor: pointer; margin-left: -16px; } .smHelp-hamburgerMenuButton-0-2-17 > button { color: #1E2124; } .smHelp-hamburgerMenuButtonAuth-0-2-18 > button { color: #FFFFFF; } .smHelp-headerContainer-0-2-19 { width: 100%; height: 48px; background-color: #00BF6F; }@media only screen and (min-width: 992px) { .smHelp-headerContainer-0-2-19 { padding-bottom: 0; }} .smHelp-mobileTabletHeaderHeight-0-2-20 { height: 96px; } .smHelp-headerContainerAuth-0-2-21 { color: #FFFFFF; background-color: #1E2124; } .smHelp-headerIcon-0-2-22 { margin-right: 12px; } .smHelp-homePageHeading-0-2-23 { margin-bottom: 16px; }@media only screen and (min-width: 992px) { .smHelp-homePageHeadingAndText-0-2-24 { margin-top: 64px; }} .smHelp-labelContent-0-2-25 { width: 140px; } .smHelp-loginButton-0-2-26 { border: 1px solid #1E2124; }@media only screen and (min-width: 992px) { .smHelp-logo-0-2-27 { justify-content: flex-start; } .smHelp-logo-0-2-27 svg { margin: 0 4px 0 0; }} .smHelp-menuTrigger-0-2-28 { color: #FFFFFF; cursor: pointer; } .smHelp-mobileMenuHeading-0-2-29 { margin-left: 8px; margin-bottom: 12px; } .smHelp-productText-0-2-30 { margin-left: 12px; } .smHelp-productTextError-0-2-31 { margin-left: 12px; margin-bottom: 32px; } .smHelp-searchInput-0-2-32 { width: 100%; padding-bottom: 0; background-color: #FFFFFF; } .smHelp-searchInputMedia-0-2-33 { padding: 0; }@media only screen and (min-width: 576px) { .smHelp-searchInputMedia-0-2-33 { padding: 0; }}@media only screen and (min-width: 992px) { .smHelp-searchInputMedia-0-2-33 { margin-bottom: 0; }} .smHelp-stickyHeader-0-2-34 { top: 0; z-index: 1; position: sticky; } .smHelp-pageClass-0-2-1 { min-height: 100vh; overflow-x: hidden; } .smHelp-productsAlignment-0-2-2 { margin-top: 24px; } .smHelp-articleHeading-0-2-3 { margin: 16px 0; } .smHelp-articleTitle-0-2-4 { margin: 0; } .smHelp-content-0-2-5 { margin-bottom: 32px; }@media only screen and (min-width: 992px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 32px; }}@media only screen and (min-width: 0px) { .smHelp-articleBreadcrumb-0-2-6 { margin-top: 24px; }} .smHelp-articleWrapper-0-2-7 { padding-left: 16px; padding-right: 16px; }@media only screen and (min-width: 576px) { .smHelp-articleWrapper-0-2-7 { padding-left: 0; padding-right: 0; }} .smHelp-mainArticleContainer-0-2-8 { margin-bottom: 32px; }@media only screen and (min-width: 768px) { .smHelp-mainArticleContainer-0-2-8 { margin-left: 24px; margin-bottom: 24px; }} .smHelp-contactHeading-0-2-9 { margin-top: 16px; } .smHelp-searchContainer-0-2-10 { width: 100%; margin-top: 32px; margin-bottom: 80px; } .smHelp-searchContainer-0-2-10 > span { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] { width: 100%; } .smHelp-searchContainer-0-2-10 > span div[role="menu"] em { font-style: normal; font-weight: 600; } .smHelp-searchHeroContainer-0-2-11 { position: relative; } .smHelp-searchDecorationIcon-0-2-12 { top: -32px; right: -32px; z-index: -1; position: absolute; } .smHelp-searchHeroWrapper-0-2-13 { position: relative; } .smHelp-container-0-2-559 { }@media only screen and (min-width: 768px) { .smHelp-container-0-2-559 { } .smHelp-container-0-2-559.smHelp-container-0-2-559 { }}@keyframes smHelp-keyframes-motionSlideLeft-0-2-560 { from { opacity: 0; transform: translate3d(100%, 0, 0); } to { opacity: 1; transform: translate3d(0, 0, 0); }} .smHelp-mdsMotionSlideLeft-0-2-561 { opacity: 0; animation-name: smHelp-keyframes-motionSlideLeft-0-2-560; animation-delay: .5s; animation-duration: 2s; animation-fill-mode: forwards; } .smHelp-blockImage-0-2-562 { } .smHelp-container-d0-0-2-563 { display: block; }@media only screen and (min-width: 768px) { .smHelp-container-d0-0-2-563 { } .smHelp-container-d0-0-2-563.smHelp-container-d0-0-2-563 { display: block; }} .smHelp-blockImage-d2-0-2-564 { margin: 32px 0; display: flex; text-align: center; align-items: center; justify-content: center; } .smHelp-image-0-2-570 { } .smHelp-image-d0-0-2-571 { } .smHelp-image-d0-0-2-571 img { display: block; } .smHelp-image-d0-0-2-571 figcaption { height: auto; margin: -4px auto 0 auto; padding: 32px; font-size: 16px; max-width: 288px; font-weight: 400; line-height: 26px; letter-spacing: normal; background-color: #F7F7F7; } .smHelp-image-d0-0-2-571 figcaption a { color: #007FAA; }@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-571 figcaption { max-width: 576px; }}@media only screen and (min-width: 992px) { .smHelp-image-d0-0-2-571 figcaption { max-width: 672px; }}@media only screen and (min-width: 768px) { .smHelp-image-d0-0-2-571 img { display: block; }} .smHelp-img-0-2-572 { display: block; } .smHelp-imgMaxSize-0-2-573 { } .smHelp-imgMultiSize-0-2-574 { width: 100%; } .smHelp-img-d0-0-2-575 { aspect-ratio: 1332 / 670; margin: 0 auto; } .smHelp-imgMaxSize-d1-0-2-576 { max-width: min(1332px, 100%); max-height: 670px; } .wrenchBanner-0-2-206 { } .wrenchBannerBody-0-2-207 { } .wrenchBannerActions-0-2-208 { } .wrenchBannerIcon-0-2-209 { } .wrenchBanner-d0-0-2-210 { color: #333E48; border: 1px solid #2DCCD3; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; -webkit-font-smoothing: antialiased; } .wrenchBannerBody-d1-0-2-211 { flex-grow: 1; padding-left: 24px; } .wrenchBannerActions-d2-0-2-212 { padding: 16px 0 0; } .wrenchBannerIcon-d3-0-2-213 { display: flex; margin-top: 2px; } .wrenchBanner-d4-0-2-281 { color: #333E48; border: 1px solid #F05B24; margin: 0; display: flex; padding: 24px 32px 24px 24px; position: relative; font-size: 16px; background: #FFFFFF; align-items: flex-start; font-family: 'National 2', 'Helvetica Neue', Helvetica, Arial, 'Hiragino Sans', 'Hiragino Kaku Gothic Pro', '游ゴシック', '游ゴシック体', YuGothic, 'Yu Gothic', 'ＭＳゴシック', 'MS Gothic', sans-serif; font-weight: 400; border-radius: 4px; border-left-width: 8px; 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0-1.7875.125-2.625.35-2.625.7125-5.2625 2.8625-5.9625 5.575-.3125 1.2125-.275 2.4625.35 3.5625.1125.2.25.4.3875.5875.1625.225.3375.425.5375.6125.2875.275.6.5125.9375.725 1.1875.7125 2.5875.925 3.9375.5875 1.625-.4 2.925-1.55 3.55-3.075h-2.7c-.1125 0-.2125-.1-.2125-.2125v-1.7875c0-.1125.1-.2125.2125-.2125h6.3875c.1125 0 .2125.1.2125.2125v6.75c0 .1125-.1.2125-.2125.2125h-1.7875c-.1125 0-.2125-.1-.2125-.2125v-3.1125c-.9875 1.7625-2.6625 3.075-4.6875 3.5875-.6125.15-1.225.225-1.825.225-1.325 0-2.6375-.3625-3.8-1.0625-.5-.3-.9625-.65-1.375-1.05-.05-.05-.1-.1-.15-.1625-.35-.35-.6625-.75-.925-1.1625.475 5.075 4.75 9.0625 9.9625 9.0625 5.525 0 10-4.475 10-10 0-4.3625-2.8-8.075-6.7-9.4375z" fill="#FFFFFF"></path></svg></a><div class="wrenchBox-0-2-53 wrenchBox-d0-0-2-54 wrenchSpacing-0-2-51 wrenchSpacing-d0-0-2-52"><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d0-0-2-58" tabindex="-1"><span class="smHelp-menuTrigger-0-2-28 wrenchBox-0-2-53 wrenchBox-d1-0-2-62 wrenchSpacing-0-2-51 wrenchSpacing-d1-0-2-61" aria-haspopup="menu" tabindex="0">GetFeedback<span class="wrenchBox-0-2-53 wrenchBox-d2-0-2-64 wrenchSpacing-0-2-51 wrenchSpacing-d2-0-2-63"><svg class="wrenchIcons-0-2-65 wrenchIcons-d0-0-2-66" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Open" role="img"><g><path d="M13.254 4c.19.001.38.088.526.26.267.316.29.81.073 1.158l-.073.1L8.53 11.74l-.084.086a.66.66 0 0 1-.901-.007l-.076-.08L2.22 5.523l-.073-.1a1.024 1.024 0 0 1 0-1.058l.073-.1.084-.085a.674.674 0 0 1 .446-.175V4h10.504z"></path></g></svg></span></span><div class="wrenchMenu-0-2-56 wrenchMenu-d1-0-2-59"></div></span></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d12-0-2-84 smHelp-addFlex-0-2-42 smHelp-addFlex-d2-0-2-83"><div class="smHelp-searchInput-0-2-32 smHelp-searchInputMedia-0-2-33"><div><span class="wrenchMenuContainer-0-2-55 wrenchMenuContainer-d3-0-2-85" tabindex="-1"><div class="wrenchInputGroup-0-2-88 wrenchInputGroup-d0-0-2-89" aria-haspopup="menu" tabindex="0"><div class="wrenchInputGroupAddon-0-2-90 wrenchInputGroupAddon-d0-0-2-91"><div class="wrenchBox-0-2-53 wrenchBox-d3-0-2-93 wrenchSpacing-0-2-51 wrenchSpacing-d3-0-2-92"><svg class="wrenchIcons-0-2-65 wrenchIcons-d1-0-2-94" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="Search" role="img"><g><path d="M6.5 0C10.09 0 13 2.912 13 6.503a6.477 6.477 0 0 1-1.404 4.037l4.183 4.18a.75.75 0 0 1-1.06 1.061l-4.183-4.18A6.502 6.502 0 0 1 0 6.503 6.502 6.502 0 0 1 6.5 0zm0 1.5c-2.761 0-5 2.24-5 5.003a5.001 5.001 0 1 0 10 0 5.001 5.001 0 0 0-5-5.002z"></path></g></svg></div></div><input class="wrenchInput-0-2-95 wrenchInput-d0-0-2-96" id="HelpCenter__SearchInput" type="text" placeholder="Search" autoComplete="off" value=""/></div><div class="wrenchMenu-0-2-56 wrenchMenu-d4-0-2-86"></div></span></div></div></div></div></div></div><div class="smHelp-articleWrapper-0-2-7"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d17-0-2-105"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d23-0-2-106 smHelp-addFlex-0-2-36 smHelp-addFlex-d1-0-2-104"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d18-0-2-108 smHelp-addFlex-0-2-42 smHelp-addFlex-d3-0-2-107"><div class="smHelp-chapterNav-0-2-109"><div class="wrenchBox-0-2-53 wrenchBox-d4-0-2-112 wrenchSpacing-0-2-51 wrenchSpacing-d4-0-2-111"><div class="wrenchTypography-0-2-113 wrenchTypography-d0-0-2-114">In this article</div></div><ul class="smHelp-chapterNavList-0-2-115"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#video">Video</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#before-you-start">Before You Start</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#build-email">Building Your Email Template</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#schedule-reminders">Scheduling Reminder Emails</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#outbound-message">Viewing the Outbound Message in Salesforce</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#salesforce-workflow">Setting Up Your Salesforce Workflow</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#custom-domains">Sending Emails From Custom Domains</a></li></ul></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d24-0-2-121 smHelp-addFlex-0-2-42 smHelp-addFlex-d4-0-2-120"><div class="smHelp-mainArticleContainer-0-2-8"><div class="smHelp-articleBreadcrumb-0-2-6"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d4-0-2-127 smHelp-breadcrumbs-0-2-122"><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d5-0-2-128 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d5-0-2-130 wrenchSpacing-0-2-51 wrenchSpacing-d5-0-2-129"><svg class="wrenchIcons-0-2-65 wrenchIcons-d2-0-2-131" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d0-0-2-136 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d0-0-2-134" href="/en/" target="_self">Help</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d6-0-2-138 wrenchSpacing-0-2-51 wrenchSpacing-d6-0-2-137"><svg class="wrenchIcons-0-2-65 wrenchIcons-d3-0-2-139" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d6-0-2-140 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d7-0-2-142 wrenchSpacing-0-2-51 wrenchSpacing-d7-0-2-141"><svg class="wrenchIcons-0-2-65 wrenchIcons-d4-0-2-143" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d3-0-2-145 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d1-0-2-144" href="/en/getfeedback/salesforce/" target="_self">Salesforce</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d8-0-2-147 wrenchSpacing-0-2-51 wrenchSpacing-d8-0-2-146"><svg class="wrenchIcons-0-2-65 wrenchIcons-d5-0-2-148" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d7-0-2-149 "><div class="smHelp-showOnMobile-0-2-125 wrenchBox-0-2-53 wrenchBox-d9-0-2-151 wrenchSpacing-0-2-51 wrenchSpacing-d9-0-2-150"><svg class="wrenchIcons-0-2-65 wrenchIcons-d6-0-2-152" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M11.77 13.708a.75.75 0 0 1-.955 1.151l-.085-.07-6.499-6.25a.75.75 0 0 1-.076-.995l.076-.085L10.73 1.21a.751.751 0 0 1 1.115.999l-.074.082L5.835 8l5.936 5.709z"></path></g></svg></div><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d6-0-2-154 smHelp-linksText-0-2-124 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d2-0-2-153" href="/en/getfeedback/salesforce/" target="_self">Sending emails from Salesforce</a><div class="smHelp-showOnTabletsAndDesktops-0-2-126 wrenchBox-0-2-53 wrenchBox-d10-0-2-156 wrenchSpacing-0-2-51 wrenchSpacing-d10-0-2-155"><svg class="wrenchIcons-0-2-65 wrenchIcons-d7-0-2-157" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" role="img" aria-hidden="true"><g><path d="M4.231 13.708a.75.75 0 0 0 .956 1.151l.085-.07 6.499-6.25a.75.75 0 0 0 .076-.995l-.076-.085L5.272 1.21a.751.751 0 0 0-1.115.999l.074.082L10.167 8 4.23 13.708z"></path></g></svg></div></div><p class="smHelp-background-0-2-158 smHelp-background-d0-0-2-161 smHelp-dropCap-0-2-159 smHelp-dropCap-d3-0-2-162 smHelp-paragraph-0-2-160 smHelp-paragraph-d4-0-2-163 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d0-0-2-165 smHelp-lastLinkText-0-2-123">Automated Emails with Salesforce</p></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d29-0-2-172" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d35-0-2-173 smHelp-addFlex-0-2-36 smHelp-addFlex-d2-0-2-171"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d30-0-2-175 smHelp-addFlex-0-2-42 smHelp-addFlex-d5-0-2-174"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d0-0-2-169 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d1-0-2-170 smHelp-articleHeading-0-2-3" id=""><h5><div class="wrenchBox-0-2-53 wrenchBox-d11-0-2-177 wrenchSpacing-0-2-51 wrenchSpacing-d11-0-2-176"><div class="wrenchBox-0-2-53 wrenchBox-d12-0-2-179 wrenchSpacing-0-2-51 wrenchSpacing-d12-0-2-178"><svg class="" fill="#258060" height="16" viewBox="0 0 20 20" width="16"><path d="m13.2625.5625c-1.0375-.3625-2.15-.5625-3.3-.5625-.9125 0-1.7875.125-2.625.35-2.625.7125-5.2625 2.8625-5.9625 5.575-.3125 1.2125-.275 2.4625.35 3.5625.1125.2.25.4.3875.5875.1625.225.3375.425.5375.6125.2875.275.6.5125.9375.725 1.1875.7125 2.5875.925 3.9375.5875 1.625-.4 2.925-1.55 3.55-3.075h-2.7c-.1125 0-.2125-.1-.2125-.2125v-1.7875c0-.1125.1-.2125.2125-.2125h6.3875c.1125 0 .2125.1.2125.2125v6.75c0 .1125-.1.2125-.2125.2125h-1.7875c-.1125 0-.2125-.1-.2125-.2125v-3.1125c-.9875 1.7625-2.6625 3.075-4.6875 3.5875-.6125.15-1.225.225-1.825.225-1.325 0-2.6375-.3625-3.8-1.0625-.5-.3-.9625-.65-1.375-1.05-.05-.05-.1-.1-.15-.1625-.35-.35-.6625-.75-.925-1.1625.475 5.075 4.75 9.0625 9.9625 9.0625 5.525 0 10-4.475 10-10 0-4.3625-2.8-8.075-6.7-9.4375z" fill="#258060"></path></svg></div>GetFeedback</div></h5></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d41-0-2-183" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d47-0-2-184 smHelp-addFlex-0-2-36 smHelp-addFlex-d3-0-2-182"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d36-0-2-186 smHelp-addFlex-0-2-42 smHelp-addFlex-d6-0-2-185"><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d2-0-2-180 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d3-0-2-181 smHelp-articleTitle-0-2-4" id=""><h1>Automated Emails with Salesforce</h1></div></div></div></div><div class="smHelp-chapterNavMobile-0-2-187"><ul class="smHelp-chapterNavListMobile-0-2-116"><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#video">Video</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#before-you-start">Before You Start</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#build-email">Building Your Email Template</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#schedule-reminders">Scheduling Reminder Emails</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#outbound-message">Viewing the Outbound Message in Salesforce</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#salesforce-workflow">Setting Up Your Salesforce Workflow</a></li><li class="smHelp-chapterNavListItem-0-2-117 "><a href="#custom-domains">Sending Emails From Custom Domains</a></li></ul></div><div data-swiftype-index="true" data-swiftype-name="body" data-swiftype-type="text"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d53-0-2-193"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d59-0-2-194 smHelp-addFlex-0-2-36 smHelp-addFlex-d4-0-2-192"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d42-0-2-196 smHelp-addFlex-0-2-42 smHelp-addFlex-d7-0-2-195"><p class="smHelp-background-0-2-158 smHelp-background-d5-0-2-188 smHelp-dropCap-0-2-159 smHelp-dropCap-d8-0-2-189 smHelp-paragraph-0-2-160 smHelp-paragraph-d9-0-2-190 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d3-0-2-191 ">Easily create and schedule email surveys using Salesforce Automation. Our Salesforce Automation gives you access to advanced tracking and analytics, helps you avoid using up your Salesforce email send limits, and lets you set reminder emails without setting up complicated apex triggers in Salesforce.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d0-0-2-200"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d65-0-2-202"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d71-0-2-203 smHelp-addFlex-0-2-36 smHelp-addFlex-d5-0-2-201"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d48-0-2-205 smHelp-addFlex-0-2-42 smHelp-addFlex-d8-0-2-204"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d0-0-2-224"><div class="wrenchBanner-0-2-206 wrenchBanner-d0-0-2-210" role="status" tabindex="0" aria-describedby="banner116851"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d3-0-2-213"><svg class="wrenchIcons-0-2-65 wrenchIcons-d8-0-2-234" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d1-0-2-211" id="banner116851"><p class="smHelp-background-0-2-158 smHelp-background-d10-0-2-235 smHelp-dropCap-0-2-159 smHelp-dropCap-d13-0-2-236 smHelp-paragraph-0-2-160 smHelp-paragraph-d14-0-2-237 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d6-0-2-238 ">Salesforce started blocking new workflow rules in 2023. <a href="/en/getfeedback/salesforce/salesforce-using-flows/">Learn more</a></p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d77-0-2-242" id="video"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d83-0-2-243 smHelp-addFlex-0-2-36 smHelp-addFlex-d6-0-2-241"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d54-0-2-245 smHelp-addFlex-0-2-42 smHelp-addFlex-d9-0-2-244"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d6-0-2-239 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d7-0-2-240 " id="video"><h2>Video</h2></div></div></div></div><div class="smHelp-wistiaWrapper-0-2-246 smHelp-wistiaWrapper-d0-0-2-247" data-hidechapternav="true"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d89-0-2-249"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d95-0-2-250 smHelp-addFlex-0-2-36 smHelp-addFlex-d7-0-2-248"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d60-0-2-252 smHelp-addFlex-0-2-42 smHelp-addFlex-d10-0-2-251"><div class="rc-video"><div class=" rc-video"><div class="wistia_embed wistia_async_n100eqpmqg"></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d101-0-2-256" id="before-you-start"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d107-0-2-257 smHelp-addFlex-0-2-36 smHelp-addFlex-d8-0-2-255"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d66-0-2-259 smHelp-addFlex-0-2-42 smHelp-addFlex-d11-0-2-258"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d10-0-2-253 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d11-0-2-254 " id="before-you-start"><h2>Before You Start</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d113-0-2-271"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d119-0-2-272 smHelp-addFlex-0-2-36 smHelp-addFlex-d9-0-2-270"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d72-0-2-274 smHelp-addFlex-0-2-42 smHelp-addFlex-d12-0-2-273"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d2-0-2-268 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d3-0-2-269 smHelp-list-0-2-261 smHelp-list-d1-0-2-267 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d0-0-2-266"><ul><li>Make sure that your Salesforce environment has <strong>Modify Metadata</strong> and <strong>Customize Application</strong> permissions enabled.</li><li>Before automating emails, connect your survey to Salesforce. From the survey builder, go to <strong>Mappings</strong> > <strong>Salesforce Custom Mappings</strong> to connect the survey to your integrated Salesforce environment.</li><li>If you use a survey question as your email call to action, remove the title page of the survey. In the survey builder, hover over the title page and select <strong>X</strong> to remove the page. Then, publish your survey again.</li></ul></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d1-0-2-275"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d125-0-2-277"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d131-0-2-278 smHelp-addFlex-0-2-36 smHelp-addFlex-d10-0-2-276"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d78-0-2-280 smHelp-addFlex-0-2-42 smHelp-addFlex-d13-0-2-279"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d10-0-2-285"><div class="wrenchBanner-0-2-206 wrenchBanner-d4-0-2-281" role="alert" tabindex="0" aria-describedby="banner116852"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d7-0-2-284"><svg class="wrenchIcons-0-2-65 wrenchIcons-d9-0-2-295" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="warning icon." role="img"><g><path d="M8.496.136a1 1 0 0 1 .361.36l7.005 12.002A.998.998 0 0 1 14.998 14H1a1 1 0 0 1-.864-1.502L7.129.497A1 1 0 0 1 8.496.136zM8 10.755c-.38 0-.693.279-.743.641l-.007.101v.26l.007.101c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1v-.26l-.007-.102A.748.748 0 0 0 8 10.755zM8 3.5c-.38 0-.693.28-.743.642l-.007.1v4.545l.007.1c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1V4.243l-.007-.101A.748.748 0 0 0 8 3.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d5-0-2-282" id="banner116852"><p class="smHelp-background-0-2-158 smHelp-background-d15-0-2-296 smHelp-dropCap-0-2-159 smHelp-dropCap-d18-0-2-297 smHelp-paragraph-0-2-160 smHelp-paragraph-d19-0-2-298 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d9-0-2-299 ">Build your automation in the <strong>Live</strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d137-0-2-303" id="build-email"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d143-0-2-304 smHelp-addFlex-0-2-36 smHelp-addFlex-d11-0-2-302"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d84-0-2-306 smHelp-addFlex-0-2-42 smHelp-addFlex-d14-0-2-305"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d14-0-2-300 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d15-0-2-301 " id="build-email"><h2>Building Your Email Template</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d149-0-2-312"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d155-0-2-313 smHelp-addFlex-0-2-36 smHelp-addFlex-d12-0-2-311"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d90-0-2-315 smHelp-addFlex-0-2-42 smHelp-addFlex-d15-0-2-314"><p class="smHelp-background-0-2-158 smHelp-background-d20-0-2-307 smHelp-dropCap-0-2-159 smHelp-dropCap-d23-0-2-308 smHelp-paragraph-0-2-160 smHelp-paragraph-d24-0-2-309 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d12-0-2-310 ">From your survey, go to <strong>Distribute</strong> > <strong>Email</strong> > <strong>Salesforce Automation</strong> to build your email template.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d161-0-2-319" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d167-0-2-320 smHelp-addFlex-0-2-36 smHelp-addFlex-d13-0-2-318"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d96-0-2-322 smHelp-addFlex-0-2-42 smHelp-addFlex-d16-0-2-321"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d18-0-2-316 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d19-0-2-317 " id=""><h3>Email Details</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d173-0-2-328"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d179-0-2-329 smHelp-addFlex-0-2-36 smHelp-addFlex-d14-0-2-327"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d102-0-2-331 smHelp-addFlex-0-2-42 smHelp-addFlex-d17-0-2-330"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d6-0-2-325 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d7-0-2-326 smHelp-list-0-2-261 smHelp-list-d5-0-2-324 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d4-0-2-323"><ul><li>Choose your <strong>Call to action</strong>. Embed a button or embed a survey question directly in your email.<ul><li>If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.</li></ul></li><li>Enter an email <strong>Subject</strong> line that’s clear and concise.</li><li>Enter your <strong>Sender name</strong>. This is the name that displays in the From field on the email.</li><li>Select your <strong>Sender email</strong>. This includes two parts:<ul><li><strong>Your company, brand, or account name</strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about <a rel="noreferrer noopener" target="_blank" href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business">complying with spam policies</a></li><li><strong>Your email domain</strong>. You can select one of our default domains or your own custom domain.<ul><li>If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.</li><li>If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to <a href="/en/getfeedback/channels/email-custom-domains/">request a custom domain</a></li></ul></li></ul></li></ul></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d2-0-2-332"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d185-0-2-334"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d191-0-2-335 smHelp-addFlex-0-2-36 smHelp-addFlex-d15-0-2-333"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d108-0-2-337 smHelp-addFlex-0-2-42 smHelp-addFlex-d18-0-2-336"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d20-0-2-342"><div class="wrenchBanner-0-2-206 wrenchBanner-d8-0-2-338" role="alert" tabindex="0" aria-describedby="banner116853"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d11-0-2-341"><svg class="wrenchIcons-0-2-65 wrenchIcons-d10-0-2-352" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="warning icon." role="img"><g><path d="M8.496.136a1 1 0 0 1 .361.36l7.005 12.002A.998.998 0 0 1 14.998 14H1a1 1 0 0 1-.864-1.502L7.129.497A1 1 0 0 1 8.496.136zM8 10.755c-.38 0-.693.279-.743.641l-.007.101v.26l.007.101c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1v-.26l-.007-.102A.748.748 0 0 0 8 10.755zM8 3.5c-.38 0-.693.28-.743.642l-.007.1v4.545l.007.1c.05.363.363.642.743.642s.693-.28.743-.642l.007-.1V4.243l-.007-.101A.748.748 0 0 0 8 3.5z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d9-0-2-339" id="banner116853"><p class="smHelp-background-0-2-158 smHelp-background-d25-0-2-353 smHelp-dropCap-0-2-159 smHelp-dropCap-d28-0-2-354 smHelp-paragraph-0-2-160 smHelp-paragraph-d29-0-2-355 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d15-0-2-356 "><strong>Don't use accented characters</strong> (such as é or á) in the account name. Special characters will cause the email to fail.<br/><strong>Don’t add the email domain to the account name</strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d197-0-2-362"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d203-0-2-363 smHelp-addFlex-0-2-36 smHelp-addFlex-d16-0-2-361"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d114-0-2-365 smHelp-addFlex-0-2-42 smHelp-addFlex-d19-0-2-364"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d10-0-2-359 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d11-0-2-360 smHelp-list-0-2-261 smHelp-list-d9-0-2-358 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d8-0-2-357"><ul><li>To end your survey after a certain number of days, select an option from the dropdown under <strong>Each survey remains active for</strong>. After the selected number of days passes, your survey stops collecting responses.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d209-0-2-369" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d215-0-2-370 smHelp-addFlex-0-2-36 smHelp-addFlex-d17-0-2-368"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d120-0-2-372 smHelp-addFlex-0-2-42 smHelp-addFlex-d20-0-2-371"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d22-0-2-366 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d23-0-2-367 " id=""><h3>Salesforce Data</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d221-0-2-378"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d227-0-2-379 smHelp-addFlex-0-2-36 smHelp-addFlex-d18-0-2-377"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d126-0-2-381 smHelp-addFlex-0-2-42 smHelp-addFlex-d21-0-2-380"><p class="smHelp-background-0-2-158 smHelp-background-d30-0-2-373 smHelp-dropCap-0-2-159 smHelp-dropCap-d33-0-2-374 smHelp-paragraph-0-2-160 smHelp-paragraph-d34-0-2-375 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d18-0-2-376 ">Set up the Salesforce triggers and fields for the email.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d233-0-2-387"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d239-0-2-388 smHelp-addFlex-0-2-36 smHelp-addFlex-d19-0-2-386"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d132-0-2-390 smHelp-addFlex-0-2-42 smHelp-addFlex-d22-0-2-389"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d14-0-2-384 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d15-0-2-385 smHelp-list-0-2-261 smHelp-list-d13-0-2-383 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d12-0-2-382"><ul><li><strong>Object that triggers your email alert</strong>: Select the Salesforce object that triggers your email outbound message from Salesforce. This should be the same object that your Salesforce flow is based on (If you don’t know this yet, create your workflow in Salesforce and come back to finish your survey template later on).</li><li><strong>Recipient name</strong>: Select the Salesforce field to pull the customer’s name address from.</li><li><strong>Recipient email</strong>: Select the Salesforce field to pull the customer’s email address from. If one isn’t available, select a different object, or add an email field to the object you’ve selected in Salesforce. Formula fields in Salesforce are not supported on outbound messages.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d245-0-2-394" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d251-0-2-395 smHelp-addFlex-0-2-36 smHelp-addFlex-d20-0-2-393"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d138-0-2-397 smHelp-addFlex-0-2-42 smHelp-addFlex-d23-0-2-396"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d26-0-2-391 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d27-0-2-392 " id=""><h3>Map Unsubscribes and Bounces to Salesforce</h3></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d3-0-2-398"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d257-0-2-400"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d263-0-2-401 smHelp-addFlex-0-2-36 smHelp-addFlex-d21-0-2-399"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d144-0-2-403 smHelp-addFlex-0-2-42 smHelp-addFlex-d24-0-2-402"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d30-0-2-408"><div class="wrenchBanner-0-2-206 wrenchBanner-d12-0-2-404" role="status" tabindex="0" aria-describedby="banner116854"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d15-0-2-407"><svg class="wrenchIcons-0-2-65 wrenchIcons-d11-0-2-418" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d13-0-2-405" id="banner116854"><p class="smHelp-background-0-2-158 smHelp-background-d35-0-2-419 smHelp-dropCap-0-2-159 smHelp-dropCap-d38-0-2-420 smHelp-paragraph-0-2-160 smHelp-paragraph-d39-0-2-421 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d21-0-2-422 ">Set up checkbox fields in Salesforce for hard bounces and unsubscribe requests before mapping them from GetFeedback.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d269-0-2-428"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d275-0-2-429 smHelp-addFlex-0-2-36 smHelp-addFlex-d22-0-2-427"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d150-0-2-431 smHelp-addFlex-0-2-42 smHelp-addFlex-d25-0-2-430"><p class="smHelp-background-0-2-158 smHelp-background-d40-0-2-423 smHelp-dropCap-0-2-159 smHelp-dropCap-d43-0-2-424 smHelp-paragraph-0-2-160 smHelp-paragraph-d44-0-2-425 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d24-0-2-426 ">When your email bounces or a customer unsubscribes, you can map requests and bounces back to Salesforce so you can build suppression list reporting or curate a high-performing distribution list for future emails.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d281-0-2-437"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d287-0-2-438 smHelp-addFlex-0-2-36 smHelp-addFlex-d23-0-2-436"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d156-0-2-440 smHelp-addFlex-0-2-42 smHelp-addFlex-d26-0-2-439"><p class="smHelp-background-0-2-158 smHelp-background-d45-0-2-432 smHelp-dropCap-0-2-159 smHelp-dropCap-d48-0-2-433 smHelp-paragraph-0-2-160 smHelp-paragraph-d49-0-2-434 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d27-0-2-435 ">To map hard bounces and unsubscribe requests to Salesforce:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d293-0-2-446"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d299-0-2-447 smHelp-addFlex-0-2-36 smHelp-addFlex-d24-0-2-445"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d162-0-2-449 smHelp-addFlex-0-2-42 smHelp-addFlex-d27-0-2-448"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d18-0-2-443 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d19-0-2-444 smHelp-list-0-2-261 smHelp-list-d17-0-2-442 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d16-0-2-441"><ol start="1"><li>Turn on the <strong>Suppression list sync</strong> toggle.</li><li>Choose the Salesforce fields to map hard bounces and unsubscribe requests to.</li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d305-0-2-455"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d311-0-2-456 smHelp-addFlex-0-2-36 smHelp-addFlex-d25-0-2-454"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d168-0-2-458 smHelp-addFlex-0-2-42 smHelp-addFlex-d28-0-2-457"><p class="smHelp-background-0-2-158 smHelp-background-d50-0-2-450 smHelp-dropCap-0-2-159 smHelp-dropCap-d53-0-2-451 smHelp-paragraph-0-2-160 smHelp-paragraph-d54-0-2-452 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d30-0-2-453 ">If someone unsubscribes, or an email is returned as a hard bounce, we’ll update the <strong>Unsubscribed</strong> and <strong>Hard Bounce</strong> checkboxes on the Salesforce contact.</p></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d4-0-2-459"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d317-0-2-461"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d323-0-2-462 smHelp-addFlex-0-2-36 smHelp-addFlex-d26-0-2-460"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d174-0-2-464 smHelp-addFlex-0-2-42 smHelp-addFlex-d29-0-2-463"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d40-0-2-469"><div class="wrenchBanner-0-2-206 wrenchBanner-d16-0-2-465" role="status" tabindex="0" aria-describedby="banner116855"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d19-0-2-468"><svg class="wrenchIcons-0-2-65 wrenchIcons-d12-0-2-479" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d17-0-2-466" id="banner116855"><p class="smHelp-background-0-2-158 smHelp-background-d55-0-2-480 smHelp-dropCap-0-2-159 smHelp-dropCap-d58-0-2-481 smHelp-paragraph-0-2-160 smHelp-paragraph-d59-0-2-482 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d33-0-2-483 ">To resubscribe an address to your GetFeedback emails, <a href="/en/contact/#getfeedback">contact us</a>.</p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d329-0-2-487" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d335-0-2-488 smHelp-addFlex-0-2-36 smHelp-addFlex-d27-0-2-486"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d180-0-2-490 smHelp-addFlex-0-2-42 smHelp-addFlex-d30-0-2-489"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d30-0-2-484 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d31-0-2-485 " id=""><h3>Adding Merge Fields</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d341-0-2-496"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d347-0-2-497 smHelp-addFlex-0-2-36 smHelp-addFlex-d28-0-2-495"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d186-0-2-499 smHelp-addFlex-0-2-42 smHelp-addFlex-d31-0-2-498"><p class="smHelp-background-0-2-158 smHelp-background-d60-0-2-491 smHelp-dropCap-0-2-159 smHelp-dropCap-d63-0-2-492 smHelp-paragraph-0-2-160 smHelp-paragraph-d64-0-2-493 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d36-0-2-494 ">When you select the Salesforce trigger object, we add certain merge fields by default. If you want to track and record additional information, you can add more merge fields to the email. For example, if you want to reference any <a rel="noreferrer noopener" target="_blank" href="https://trailhead.salesforce.com/content/learn/modules/data_modeling/object_relationships">lookup relationships</a> in Salesforce, add those object IDs as merge fields.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d353-0-2-505"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d359-0-2-506 smHelp-addFlex-0-2-36 smHelp-addFlex-d29-0-2-504"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d192-0-2-508 smHelp-addFlex-0-2-42 smHelp-addFlex-d32-0-2-507"><p class="smHelp-background-0-2-158 smHelp-background-d65-0-2-500 smHelp-dropCap-0-2-159 smHelp-dropCap-d68-0-2-501 smHelp-paragraph-0-2-160 smHelp-paragraph-d69-0-2-502 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d39-0-2-503 ">To add merge fields:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d365-0-2-514"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d371-0-2-515 smHelp-addFlex-0-2-36 smHelp-addFlex-d30-0-2-513"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d198-0-2-517 smHelp-addFlex-0-2-42 smHelp-addFlex-d33-0-2-516"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d22-0-2-511 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d23-0-2-512 smHelp-list-0-2-261 smHelp-list-d21-0-2-510 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d20-0-2-509"><ol start="1"><li>Scroll to the <strong>Additional merge fields</strong> section, then select <strong>+ Merge Field</strong>.</li><li>Enter the <strong>Merge Field Name</strong> (the title of the merge field) and <strong>Merge Field Value</strong> (the name of the Salesforce field to pull data from).</li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d377-0-2-521" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d383-0-2-522 smHelp-addFlex-0-2-36 smHelp-addFlex-d31-0-2-520"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d204-0-2-524 smHelp-addFlex-0-2-42 smHelp-addFlex-d34-0-2-523"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d34-0-2-518 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d35-0-2-519 " id=""><h3>Designing Your Email</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d389-0-2-530"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d395-0-2-531 smHelp-addFlex-0-2-36 smHelp-addFlex-d32-0-2-529"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d210-0-2-533 smHelp-addFlex-0-2-42 smHelp-addFlex-d35-0-2-532"><p class="smHelp-background-0-2-158 smHelp-background-d70-0-2-525 smHelp-dropCap-0-2-159 smHelp-dropCap-d73-0-2-526 smHelp-paragraph-0-2-160 smHelp-paragraph-d74-0-2-527 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d42-0-2-528 ">Edit the logo, greeting, and body message of your email.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d401-0-2-539"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d407-0-2-540 smHelp-addFlex-0-2-36 smHelp-addFlex-d33-0-2-538"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d216-0-2-542 smHelp-addFlex-0-2-42 smHelp-addFlex-d36-0-2-541"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d26-0-2-536 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d27-0-2-537 smHelp-list-0-2-261 smHelp-list-d25-0-2-535 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d24-0-2-534"><ul><li><strong>Add a logo</strong>: Select <strong>Add a logo</strong>, then upload an image.</li><li><strong>Add a greeting</strong>: Select <strong>Add an optional greeting</strong> and enter your greeting text.</li><li><strong>Add a message</strong>: Select <strong>Add an optional message</strong> and enter your message text.</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d413-0-2-546" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d419-0-2-547 smHelp-addFlex-0-2-36 smHelp-addFlex-d34-0-2-545"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d222-0-2-549 smHelp-addFlex-0-2-42 smHelp-addFlex-d37-0-2-548"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d38-0-2-543 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d39-0-2-544 " id=""><h3>Personalizing Your Email</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d425-0-2-555"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d431-0-2-556 smHelp-addFlex-0-2-36 smHelp-addFlex-d35-0-2-554"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d228-0-2-558 smHelp-addFlex-0-2-42 smHelp-addFlex-d38-0-2-557"><p class="smHelp-background-0-2-158 smHelp-background-d75-0-2-550 smHelp-dropCap-0-2-159 smHelp-dropCap-d78-0-2-551 smHelp-paragraph-0-2-160 smHelp-paragraph-d79-0-2-552 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d45-0-2-553 ">To personalize your email with merge fields, select the subject, greeting, or message fields, then select <strong>Personalize</strong>. You can choose from any merge fields you’ve added to your email. You can also add a fallback term to use if we can't pull a recipient's information from Salesforce.</p></div></div></div><div class="smHelp-container-0-2-559 smHelp-container-d0-0-2-563"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d437-0-2-566"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d443-0-2-567 smHelp-addFlex-0-2-36 smHelp-addFlex-d36-0-2-565"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d234-0-2-569 smHelp-addFlex-0-2-42 smHelp-addFlex-d39-0-2-568"><figure class="smHelp-image-0-2-570 smHelp-image-d0-0-2-571 smHelp-blockImage-0-2-562 smHelp-blockImage-d2-0-2-564 "><img alt="An example of a custom email with the Personalize button on the right side of the subject line." class="smHelp-img-0-2-572 smHelp-img-d0-0-2-575 smHelp-imgMaxSize-0-2-573 smHelp-imgMaxSize-d1-0-2-576 smHelp-imgMultiSize-0-2-574" decoding="async" loading="lazy" srcSet="https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-750x377.jpg 750w, https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-1093x550.jpg 1093w, https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-150x150.jpg 150w, https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-768x386.jpg 768w, https://prod.smassets.net/assets/content/help/personalize-email-GFP-2.jpg 1332w"/></figure></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d449-0-2-580" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d455-0-2-581 smHelp-addFlex-0-2-36 smHelp-addFlex-d37-0-2-579"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d240-0-2-583 smHelp-addFlex-0-2-42 smHelp-addFlex-d40-0-2-582"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d42-0-2-577 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d43-0-2-578 " id=""><h3>Saving Your Email</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d461-0-2-589"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d467-0-2-590 smHelp-addFlex-0-2-36 smHelp-addFlex-d38-0-2-588"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d246-0-2-592 smHelp-addFlex-0-2-42 smHelp-addFlex-d41-0-2-591"><p class="smHelp-background-0-2-158 smHelp-background-d80-0-2-584 smHelp-dropCap-0-2-159 smHelp-dropCap-d83-0-2-585 smHelp-paragraph-0-2-160 smHelp-paragraph-d84-0-2-586 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d48-0-2-587 ">When you’ve finished building your template, select <strong>Save changes</strong> in the bottom right corner.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d473-0-2-596" id="schedule-reminders"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d479-0-2-597 smHelp-addFlex-0-2-36 smHelp-addFlex-d39-0-2-595"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d252-0-2-599 smHelp-addFlex-0-2-42 smHelp-addFlex-d42-0-2-598"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d46-0-2-593 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d47-0-2-594 " id="schedule-reminders"><h2>Scheduling Reminder Emails</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d485-0-2-605"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d491-0-2-606 smHelp-addFlex-0-2-36 smHelp-addFlex-d40-0-2-604"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d258-0-2-608 smHelp-addFlex-0-2-42 smHelp-addFlex-d43-0-2-607"><p class="smHelp-background-0-2-158 smHelp-background-d85-0-2-600 smHelp-dropCap-0-2-159 smHelp-dropCap-d88-0-2-601 smHelp-paragraph-0-2-160 smHelp-paragraph-d89-0-2-602 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d51-0-2-603 ">You can send up to 2 reminder messages to your recipients to encourage them to take your survey. Select the <strong>First reminder</strong> tab to start setting up reminder emails. Learn more about <a href="/en/getfeedback/salesforce/salesforce-reminder-emails/">Salesforce reminder emails</a></p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d497-0-2-612" id="outbound-message"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d503-0-2-613 smHelp-addFlex-0-2-36 smHelp-addFlex-d41-0-2-611"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d264-0-2-615 smHelp-addFlex-0-2-42 smHelp-addFlex-d44-0-2-614"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d50-0-2-609 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d51-0-2-610 " id="outbound-message"><h2>Viewing the Outbound Message in Salesforce</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d509-0-2-621"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d515-0-2-622 smHelp-addFlex-0-2-36 smHelp-addFlex-d42-0-2-620"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d270-0-2-624 smHelp-addFlex-0-2-42 smHelp-addFlex-d45-0-2-623"><p class="smHelp-background-0-2-158 smHelp-background-d90-0-2-616 smHelp-dropCap-0-2-159 smHelp-dropCap-d93-0-2-617 smHelp-paragraph-0-2-160 smHelp-paragraph-d94-0-2-618 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d54-0-2-619 ">In the top left corner of the email editor, select <strong>View in Salesforce</strong> to open the outbound message in Salesforce.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d521-0-2-628" id="salesforce-workflow"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d527-0-2-629 smHelp-addFlex-0-2-36 smHelp-addFlex-d43-0-2-627"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d276-0-2-631 smHelp-addFlex-0-2-42 smHelp-addFlex-d46-0-2-630"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d54-0-2-625 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d55-0-2-626 " id="salesforce-workflow"><h2>Setting Up Your Salesforce Flow</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d533-0-2-637"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d539-0-2-638 smHelp-addFlex-0-2-36 smHelp-addFlex-d44-0-2-636"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d282-0-2-640 smHelp-addFlex-0-2-42 smHelp-addFlex-d47-0-2-639"><p class="smHelp-background-0-2-158 smHelp-background-d95-0-2-632 smHelp-dropCap-0-2-159 smHelp-dropCap-d98-0-2-633 smHelp-paragraph-0-2-160 smHelp-paragraph-d99-0-2-634 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d57-0-2-635 ">If you haven’t already, set up a flow in Salesforce to trigger your survey outbound message. You can either:</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d545-0-2-646"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d551-0-2-647 smHelp-addFlex-0-2-36 smHelp-addFlex-d45-0-2-645"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d288-0-2-649 smHelp-addFlex-0-2-42 smHelp-addFlex-d48-0-2-648"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d30-0-2-643 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d31-0-2-644 smHelp-list-0-2-261 smHelp-list-d29-0-2-642 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d28-0-2-641"><ul><li>Let GetFeedback automatically create a case closed flow</li><li>Create a custom Flow in Salesforce</li></ul></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d557-0-2-653" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d563-0-2-654 smHelp-addFlex-0-2-36 smHelp-addFlex-d46-0-2-652"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d294-0-2-656 smHelp-addFlex-0-2-42 smHelp-addFlex-d49-0-2-655"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d58-0-2-650 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d59-0-2-651 " id=""><h3>Using a Case Closed Flow</h3></div></div></div></div><div class="smHelp-mdsBannerWrapper-0-2-198 smHelp-mdsBannerWrapper-d5-0-2-657"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d569-0-2-659"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d575-0-2-660 smHelp-addFlex-0-2-36 smHelp-addFlex-d47-0-2-658"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d300-0-2-662 smHelp-addFlex-0-2-42 smHelp-addFlex-d50-0-2-661"><div class="smHelp-mdsBanner-0-2-197 "><div class="wrenchSlide-0-2-214 smHelp-wrenchSlide-d50-0-2-667"><div class="wrenchBanner-0-2-206 wrenchBanner-d20-0-2-663" role="status" tabindex="0" aria-describedby="banner116856"><div class="wrenchBannerIcon-0-2-209 wrenchBannerIcon-d23-0-2-666"><svg class="wrenchIcons-0-2-65 wrenchIcons-d13-0-2-677" viewBox="0 0 16 16" preserveAspectRatio="xMidYMid" aria-label="info icon." role="img"><g><path d="M8 0a8 8 0 1 1 0 16A8 8 0 0 1 8 0zm.775 6.632c-.081-.613-.868-.877-1.302-.39L5.94 7.963l-.067.088a.746.746 0 0 0 .13.967l.088.067c.305.2.72.15.969-.13l.224-.252.001 4.498.007.106c.082.613.868.877 1.302.39l1.567-1.756.068-.088a.746.746 0 0 0-.129-.967l-.088-.067a.75.75 0 0 0-.97.128l-.26.29.001-4.5zm-.742-4.181a.748.748 0 0 0-.749.747v1.05l.007.102a.749.749 0 0 0 1.491-.101V3.198l-.007-.101a.749.749 0 0 0-.742-.646z"></path></g></svg></div><div class="wrenchBannerBody-0-2-207 wrenchBannerBody-d21-0-2-664" id="banner116856"><p class="smHelp-background-0-2-158 smHelp-background-d100-0-2-678 smHelp-dropCap-0-2-159 smHelp-dropCap-d103-0-2-679 smHelp-paragraph-0-2-160 smHelp-paragraph-d104-0-2-680 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d60-0-2-681 ">Salesforce started blocking new workflow rules in 2023. <a href="/en/getfeedback/salesforce/salesforce-using-flows/">Learn more</a></p></div></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d581-0-2-687"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d587-0-2-688 smHelp-addFlex-0-2-36 smHelp-addFlex-d48-0-2-686"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d306-0-2-690 smHelp-addFlex-0-2-42 smHelp-addFlex-d51-0-2-689"><p class="smHelp-background-0-2-158 smHelp-background-d105-0-2-682 smHelp-dropCap-0-2-159 smHelp-dropCap-d108-0-2-683 smHelp-paragraph-0-2-160 smHelp-paragraph-d109-0-2-684 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d63-0-2-685 ">If you choose Case as the object that triggers your email, GetFeedback can automatically create a case closed flow for you in Salesforce. The case closed flow triggers the email to send after a customer’s case has been closed.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d593-0-2-696"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d599-0-2-697 smHelp-addFlex-0-2-36 smHelp-addFlex-d49-0-2-695"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d312-0-2-699 smHelp-addFlex-0-2-42 smHelp-addFlex-d52-0-2-698"><div class="smHelp-listStyles-0-2-262 smHelp-listStyles-d34-0-2-693 smHelp-listWrapper-0-2-265 smHelp-listWrapper-d35-0-2-694 smHelp-list-0-2-261 smHelp-list-d33-0-2-692 smHelp-listMdMediaQuery-0-2-263 smHelp-listTypography-0-2-264 smHelp-addonClassName-0-2-260 smHelp-addonClassName-d32-0-2-691"><ol start="1"><li>In the <strong>Initial invitation</strong> tab, scroll to the <strong>Salesforce data</strong> section.</li><li>Under the <strong>Object that triggers</strong> your email alert field, turn on the <strong>Create case closed flow</strong> toggle. When you save your changes in the email builder, we create the flow and connect it to your outbound message in Salesforce.</li></ol></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d605-0-2-705"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d611-0-2-706 smHelp-addFlex-0-2-36 smHelp-addFlex-d50-0-2-704"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d318-0-2-708 smHelp-addFlex-0-2-42 smHelp-addFlex-d53-0-2-707"><p class="smHelp-background-0-2-158 smHelp-background-d110-0-2-700 smHelp-dropCap-0-2-159 smHelp-dropCap-d113-0-2-701 smHelp-paragraph-0-2-160 smHelp-paragraph-d114-0-2-702 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d66-0-2-703 ">Make sure to save your email again after turning on the toggle. You can edit this case closed workflow in Salesforce, to set time delay or other settings as needed.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d617-0-2-714"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d623-0-2-715 smHelp-addFlex-0-2-36 smHelp-addFlex-d51-0-2-713"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d324-0-2-717 smHelp-addFlex-0-2-42 smHelp-addFlex-d54-0-2-716"><p class="smHelp-background-0-2-158 smHelp-background-d115-0-2-709 smHelp-dropCap-0-2-159 smHelp-dropCap-d118-0-2-710 smHelp-paragraph-0-2-160 smHelp-paragraph-d119-0-2-711 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d69-0-2-712 ">For workflows and automated emails that aren’t triggered by a Case object, follow the instructions below to create the workflow directly in Salesforce.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d629-0-2-721" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d635-0-2-722 smHelp-addFlex-0-2-36 smHelp-addFlex-d52-0-2-720"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d330-0-2-724 smHelp-addFlex-0-2-42 smHelp-addFlex-d55-0-2-723"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d62-0-2-718 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d63-0-2-719 " id=""><h3>Creating a Custom Salesforce Flow</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d641-0-2-730"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d647-0-2-731 smHelp-addFlex-0-2-36 smHelp-addFlex-d53-0-2-729"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d336-0-2-733 smHelp-addFlex-0-2-42 smHelp-addFlex-d56-0-2-732"><p class="smHelp-background-0-2-158 smHelp-background-d120-0-2-725 smHelp-dropCap-0-2-159 smHelp-dropCap-d123-0-2-726 smHelp-paragraph-0-2-160 smHelp-paragraph-d124-0-2-727 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d72-0-2-728 "><a rel="noreferrer noopener" target="_blank" href="https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5">Create a flow</a> in Salesforce to trigger your survey outbound message.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d653-0-2-739"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d659-0-2-740 smHelp-addFlex-0-2-36 smHelp-addFlex-d54-0-2-738"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d342-0-2-742 smHelp-addFlex-0-2-42 smHelp-addFlex-d57-0-2-741"><p class="smHelp-background-0-2-158 smHelp-background-d125-0-2-734 smHelp-dropCap-0-2-159 smHelp-dropCap-d128-0-2-735 smHelp-paragraph-0-2-160 smHelp-paragraph-d129-0-2-736 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d75-0-2-737 ">When you’re done creating your flow, make sure to test it. Enable your outbound message and flow to make sure everything is working as expected before going live.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d665-0-2-746" id="custom-domains"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d671-0-2-747 smHelp-addFlex-0-2-36 smHelp-addFlex-d55-0-2-745"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d348-0-2-749 smHelp-addFlex-0-2-42 smHelp-addFlex-d58-0-2-748"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d66-0-2-743 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d67-0-2-744 " id="custom-domains"><h2>Sending Emails From Custom Domains</h2></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d677-0-2-755"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d683-0-2-756 smHelp-addFlex-0-2-36 smHelp-addFlex-d56-0-2-754"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d354-0-2-758 smHelp-addFlex-0-2-42 smHelp-addFlex-d59-0-2-757"><p class="smHelp-background-0-2-158 smHelp-background-d130-0-2-750 smHelp-dropCap-0-2-159 smHelp-dropCap-d133-0-2-751 smHelp-paragraph-0-2-160 smHelp-paragraph-d134-0-2-752 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d78-0-2-753 ">You can set up a custom email domain (such as <strong>support@yourcompany.com</strong>) or create a custom subdomain (such as <strong>support@yourcompany.getfeedback.com</strong>). Using a custom domain requires changes to your DNS.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d689-0-2-762" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d695-0-2-763 smHelp-addFlex-0-2-36 smHelp-addFlex-d57-0-2-761"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d360-0-2-765 smHelp-addFlex-0-2-42 smHelp-addFlex-d60-0-2-764"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d70-0-2-759 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d71-0-2-760 " id=""><h3>Using Your Own Email Domain</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d701-0-2-771"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d707-0-2-772 smHelp-addFlex-0-2-36 smHelp-addFlex-d58-0-2-770"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d366-0-2-774 smHelp-addFlex-0-2-42 smHelp-addFlex-d61-0-2-773"><p class="smHelp-background-0-2-158 smHelp-background-d135-0-2-766 smHelp-dropCap-0-2-159 smHelp-dropCap-d138-0-2-767 smHelp-paragraph-0-2-160 smHelp-paragraph-d139-0-2-768 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d81-0-2-769 ">When setting up automated emails from Salesforce, you can send using your own email domain by setting up DKIM.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d713-0-2-780"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d719-0-2-781 smHelp-addFlex-0-2-36 smHelp-addFlex-d59-0-2-779"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d372-0-2-783 smHelp-addFlex-0-2-42 smHelp-addFlex-d62-0-2-782"><p class="smHelp-background-0-2-158 smHelp-background-d140-0-2-775 smHelp-dropCap-0-2-159 smHelp-dropCap-d143-0-2-776 smHelp-paragraph-0-2-160 smHelp-paragraph-d144-0-2-777 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d84-0-2-778 ">DKIM adds a unique signature to the message header for each email you send. This signature is specific for your domain and is generated by a private key. The corresponding public key is added to a DNS record for your domain. We’ll provide you with this key so that you can add this to your DNS records before sending with us.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d725-0-2-789"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d731-0-2-790 smHelp-addFlex-0-2-36 smHelp-addFlex-d60-0-2-788"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d378-0-2-792 smHelp-addFlex-0-2-42 smHelp-addFlex-d63-0-2-791"><p class="smHelp-background-0-2-158 smHelp-background-d145-0-2-784 smHelp-dropCap-0-2-159 smHelp-dropCap-d148-0-2-785 smHelp-paragraph-0-2-160 smHelp-paragraph-d149-0-2-786 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d87-0-2-787 ">DKIM then permits receiving email systems to verify that the email was authorized to be sent. Using DKIM can help with your deliverability rates, ensuring that more surveys reach more of your audience for better response rates and data overall.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d737-0-2-798"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d743-0-2-799 smHelp-addFlex-0-2-36 smHelp-addFlex-d61-0-2-797"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d384-0-2-801 smHelp-addFlex-0-2-42 smHelp-addFlex-d64-0-2-800"><p class="smHelp-background-0-2-158 smHelp-background-d150-0-2-793 smHelp-dropCap-0-2-159 smHelp-dropCap-d153-0-2-794 smHelp-paragraph-0-2-160 smHelp-paragraph-d154-0-2-795 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d90-0-2-796 ">Learn how to <a href="/en/getfeedback/channels/email-custom-domains/">request a custom domain</a>.</p></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d749-0-2-805" id=""><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d755-0-2-806 smHelp-addFlex-0-2-36 smHelp-addFlex-d62-0-2-804"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d390-0-2-808 smHelp-addFlex-0-2-42 smHelp-addFlex-d65-0-2-807"><div class="noneMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d74-0-2-802 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d75-0-2-803 " id=""><h3>Using a Custom Subdomain</h3></div></div></div></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d761-0-2-814"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d767-0-2-815 smHelp-addFlex-0-2-36 smHelp-addFlex-d63-0-2-813"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d396-0-2-817 smHelp-addFlex-0-2-42 smHelp-addFlex-d66-0-2-816"><p class="smHelp-background-0-2-158 smHelp-background-d155-0-2-809 smHelp-dropCap-0-2-159 smHelp-dropCap-d158-0-2-810 smHelp-paragraph-0-2-160 smHelp-paragraph-d159-0-2-811 smHelp-responsiveTypography-0-2-164 smHelp-responsiveTypography-d93-0-2-812 ">If you don't want to change your DNS, you can also send using a custom GetFeedback subdomain. <a href="/en/contact/#getfeedback">Contact us</a> to set up a GetFeedback subdomain. Your subdomain will look like <strong>yourcompany.getfeedback.com</strong>.</p></div></div></div></div><div class="smHelp-getFeedbackWidget-0-2-818" ub-in-page="5de8111e93906e052b36a185"></div><div class="smHelp-addFlex-0-2-14 smHelp-addFlex-d8-0-2-823 "><div class="smHelp-relatedArticlesBorder-0-2-819"></div><div class="xsMarginBottom mdMarginTop nonePaddingBottom nonePaddingTop smHelp-heading-0-2-166 smHelp-heading-d78-0-2-824 smHelp-headingWithLink-0-2-168 smHelp-headingSize-0-2-167 smHelp-headingSize-d79-0-2-825 smHelp-relatedArticlesHeader-0-2-820" id=""><h2>Related Articles</h2></div><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d773-0-2-827"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d779-0-2-828 smHelp-addFlex-0-2-36 smHelp-addFlex-d64-0-2-826"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d402-0-2-830 smHelp-addFlex-0-2-42 smHelp-addFlex-d67-0-2-829"><div class="smHelp-relatedArticlesCard-0-2-821"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d9-0-2-832 smHelp-articleLink-0-2-822 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d3-0-2-831" href="/en/getfeedback/account/sharing-surveys/" target="_self"><span>Sharing and Transferring Surveys</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d408-0-2-834 smHelp-addFlex-0-2-42 smHelp-addFlex-d68-0-2-833"><div class="smHelp-relatedArticlesCard-0-2-821"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d12-0-2-836 smHelp-articleLink-0-2-822 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d4-0-2-835" href="/en/getfeedback/salesforce/salesforce-column-error/" target="_self"><span>Error: “No such column” in Salesforce</span></a></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d414-0-2-838 smHelp-addFlex-0-2-42 smHelp-addFlex-d69-0-2-837"><div class="smHelp-relatedArticlesCard-0-2-821"><a class="smHelp-responsiveTypography-0-2-135 smHelp-responsiveTypography-d15-0-2-840 smHelp-articleLink-0-2-822 smHelp-smLinkHover-0-2-133 smHelp-smLinkHover-d5-0-2-839" href="/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/" target="_self"><span>Getting Started with GetFeedback for Salesforce</span></a></div></div></div></div></div></div></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d420-0-2-842 smHelp-addFlex-0-2-42 smHelp-addFlex-d70-0-2-841"></div></div></div></div></div><div class="smHelp-footer-0-2-843"><div class="smHelp-mdsGridPlusContainer-0-2-38 smHelp-mdsGridPlusContainer-d785-0-2-848"><div class="smHelp-mdsGridPlus-0-2-39 smHelp-mdsGridPlus-d791-0-2-849 smHelp-addFlex-0-2-36 smHelp-addFlex-d65-0-2-847"><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d426-0-2-851 smHelp-addFlex-0-2-42 smHelp-addFlex-d71-0-2-850"></div><div class="smHelp-mdsGridPlusItem-0-2-44 smHelp-mdsGridPlusItem-d432-0-2-853 smHelp-addFlex-0-2-42 smHelp-addFlex-d72-0-2-852"><div 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Embed either the first survey question or a button to start your survey in your custom email. Add merge fields, personalize your email, and set up reminder emails.","content":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Easily create and schedule email surveys using Salesforce Automation. Our Salesforce Automation gives you access to advanced tracking and analytics, helps you avoid using up your Salesforce email send limits, and lets you set reminder emails without setting up complicated apex triggers in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Salesforce started blocking new workflow rules in 2023. \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-using-flows/\" data-type=\"URL\">Learn more\u003c/a>"}},{"type":"mds/heading","atts":{"anchorLink":"video","backgroundColor":"","content":"Video","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Video","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/wistia","atts":{"align":"full","imageAlt":"","paddingBottom":"default","paddingTop":"default","playerColor":"#00bf6f","playerType":"inline","sectionTitle":"","showAuth":"all","timeOffset":"","videoId":"n100eqpmqg","videoName":"Automate Emails in GetFeedback using Salesforce"}},{"type":"mds/heading","atts":{"anchorLink":"before-you-start","backgroundColor":"","content":"Before You Start","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Before You Start","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Make sure that your Salesforce environment has \u003cstrong>Modify Metadata\u003c/strong> and \u003cstrong>Customize Application\u003c/strong> permissions enabled.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Before automating emails, connect your survey to Salesforce. From the survey builder, go to \u003cstrong>Mappings\u003c/strong> > \u003cstrong>Salesforce Custom Mappings\u003c/strong> to connect the survey to your integrated Salesforce environment.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a survey question as your email call to action, remove the title page of the survey. In the survey builder, hover over the title page and select \u003cstrong>X\u003c/strong> to remove the page. Then, publish your survey again.","showAuth":"all"}}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Build your automation in the \u003cstrong>Live\u003c/strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email."}},{"type":"mds/heading","atts":{"anchorLink":"build-email","backgroundColor":"","content":"Building Your Email Template","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Building Your Email Template","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"From your survey, go to \u003cstrong>Distribute\u003c/strong> > \u003cstrong>Email\u003c/strong> > \u003cstrong>Salesforce Automation\u003c/strong> to build your email template.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Email Details","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Choose your \u003cstrong>Call to action\u003c/strong>. Embed a button or embed a survey question directly in your email.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"Enter an email \u003cstrong>Subject\u003c/strong> line that’s clear and concise.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter your \u003cstrong>Sender name\u003c/strong>. This is the name that displays in the From field on the email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select your \u003cstrong>Sender email\u003c/strong>. This includes two parts:","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your company, brand, or account name\u003c/strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about \u003ca rel=\"noreferrer noopener\" href=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" data-type=\"URL\" data-id=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" target=\"_blank\">complying with spam policies\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your email domain\u003c/strong>. You can select one of our default domains or your own custom domain.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\">request a custom domain\u003c/a>","showAuth":"all"}}]}]}]}]}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Don't use accented characters\u003c/strong> (such as é or á) in the account name. Special characters will cause the email to fail.\u003cbr>\u003cstrong>Don’t add the email domain to the account name\u003c/strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail."}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"To end your survey after a certain number of days, select an option from the dropdown under \u003cstrong>Each survey remains active for\u003c/strong>. After the selected number of days passes, your survey stops collecting responses.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Salesforce Data","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Set up the Salesforce triggers and fields for the email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Object that triggers your email alert\u003c/strong>: Select the Salesforce object that triggers your email outbound message from Salesforce. This should be the same object that your Salesforce flow is based on (If you don’t know this yet, create your workflow in Salesforce and come back to finish your survey template later on).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient name\u003c/strong>: Select the Salesforce field to pull the customer’s name address from.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient email\u003c/strong>: Select the Salesforce field to pull the customer’s email address from. If one isn’t available, select a different object, or add an email field to the object you’ve selected in Salesforce. Formula fields in Salesforce are not supported on outbound messages.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Map Unsubscribes and Bounces to Salesforce","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Set up checkbox fields in Salesforce for hard bounces and unsubscribe requests before mapping them from GetFeedback."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When your email bounces or a customer unsubscribes, you can map requests and bounces back to Salesforce so you can build suppression list reporting or curate a high-performing distribution list for future emails.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To map hard bounces and unsubscribe requests to Salesforce:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Turn on the \u003cstrong>Suppression list sync\u003c/strong> toggle.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Choose the Salesforce fields to map hard bounces and unsubscribe requests to.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If someone unsubscribes, or an email is returned as a hard bounce, we’ll update the \u003cstrong>Unsubscribed\u003c/strong> and \u003cstrong>Hard Bounce\u003c/strong> checkboxes on the Salesforce contact.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"To resubscribe an address to your GetFeedback emails, \u003ca href=\"https://help.surveymonkey.com/en/contact/#getfeedback\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/contact/#getfeedback\">contact us\u003c/a>."}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Adding Merge Fields","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you select the Salesforce trigger object, we add certain merge fields by default. If you want to track and record additional information, you can add more merge fields to the email. For example, if you want to reference any \u003ca href=\"https://trailhead.salesforce.com/content/learn/modules/data_modeling/object_relationships\" data-type=\"URL\" data-id=\"https://trailhead.salesforce.com/content/learn/modules/data_modeling/object_relationships\" target=\"_blank\" rel=\"noreferrer noopener\">lookup relationships\u003c/a> in Salesforce, add those object IDs as merge fields.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To add merge fields:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Scroll to the \u003cstrong>Additional merge fields\u003c/strong> section, then select \u003cstrong>+ Merge Field\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter the \u003cstrong>Merge Field Name\u003c/strong> (the title of the merge field) and \u003cstrong>Merge Field Value\u003c/strong> (the name of the Salesforce field to pull data from).","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Designing Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Edit the logo, greeting, and body message of your email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a logo\u003c/strong>: Select \u003cstrong>Add a logo\u003c/strong>, then upload an image.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a greeting\u003c/strong>: Select \u003cstrong>Add an optional greeting\u003c/strong> and enter your greeting text.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a message\u003c/strong>: Select \u003cstrong>Add an optional message\u003c/strong> and enter your message text.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Personalizing Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To personalize your email with merge fields, select the subject, greeting, or message fields, then select \u003cstrong>Personalize\u003c/strong>. You can choose from any merge fields you’ve added to your email. You can also add a fallback term to use if we can't pull a recipient's information from Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"center","alt":"An example of a custom email with the Personalize button on the right side of the subject line.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-750x377.jpg","width":750,"height":377},"large":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-1093x550.jpg","width":1093,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-150x150.jpg","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-768x386.jpg","width":768,"height":386},"full":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2.jpg","width":1332,"height":670}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Saving Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’ve finished building your template, select \u003cstrong>Save changes\u003c/strong> in the bottom right corner.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"schedule-reminders","backgroundColor":"","content":"Scheduling Reminder Emails","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Scheduling Reminder Emails","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can send up to 2 reminder messages to your recipients to encourage them to take your survey. Select the \u003cstrong>First reminder\u003c/strong> tab to start setting up reminder emails. Learn more about \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-reminder-emails/\" data-type=\"URL\">Salesforce reminder emails\u003c/a>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"outbound-message","backgroundColor":"","content":"Viewing the Outbound Message in Salesforce","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Viewing the Outbound Message in Salesforce","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In the top left corner of the email editor, select \u003cstrong>View in Salesforce\u003c/strong> to open the outbound message in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"salesforce-workflow","backgroundColor":"","content":"Setting Up Your Salesforce Flow","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Setting Up Your Salesforce Workflow","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you haven’t already, set up a flow in Salesforce to trigger your survey outbound message. You can either:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Let GetFeedback automatically create a case closed flow","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Create a custom Flow in Salesforce","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using a Case Closed Flow","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Salesforce started blocking new workflow rules in 2023. \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-using-flows/\" data-type=\"URL\">Learn more\u003c/a>"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you choose Case as the object that triggers your email, GetFeedback can automatically create a case closed flow for you in Salesforce. The case closed flow triggers the email to send after a customer’s case has been closed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Initial invitation\u003c/strong> tab, scroll to the \u003cstrong>Salesforce data\u003c/strong> section.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under the \u003cstrong>Object that triggers\u003c/strong> your email alert field, turn on the \u003cstrong>Create case closed flow\u003c/strong> toggle. When you save your changes in the email builder, we create the flow and connect it to your outbound message in Salesforce.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Make sure to save your email again after turning on the toggle. You can edit this case closed workflow in Salesforce, to set time delay or other settings as needed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For workflows and automated emails that aren’t triggered by a Case object, follow the instructions below to create the workflow directly in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Creating a Custom Salesforce Flow","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003ca rel=\"noreferrer noopener\" href=\"https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5\" data-type=\"URL\" data-id=\"https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5\" target=\"_blank\">Create a flow\u003c/a> in Salesforce to trigger your survey outbound message.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’re done creating your flow, make sure to test it. Enable your outbound message and flow to make sure everything is working as expected before going live.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"custom-domains","backgroundColor":"","content":"Sending Emails From Custom Domains","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Sending Emails From Custom Domains","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can set up a custom email domain (such as \u003cstrong>support@yourcompany.com\u003c/strong>) or create a custom subdomain (such as \u003cstrong>support@yourcompany.getfeedback.com\u003c/strong>). Using a custom domain requires changes to your DNS.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using Your Own Email Domain","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When setting up automated emails from Salesforce, you can send using your own email domain by setting up DKIM.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"DKIM adds a unique signature to the message header for each email you send. This signature is specific for your domain and is generated by a private key. The corresponding public key is added to a DNS record for your domain. We’ll provide you with this key so that you can add this to your DNS records before sending with us.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"DKIM then permits receiving email systems to verify that the email was authorized to be sent. Using DKIM can help with your deliverability rates, ensuring that more surveys reach more of your audience for better response rates and data overall.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\">request a custom domain\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using a Custom Subdomain","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you don't want to change your DNS, you can also send using a custom GetFeedback subdomain. \u003ca href=\"http://help.surveymonkey.com/en/contact/#getfeedback\">Contact us\u003c/a> to set up a GetFeedback subdomain. Your subdomain will look like \u003cstrong>yourcompany.getfeedback.com\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}],"product":"getfeedback","seo":{"canonical":"","keywords":"","meta_description":"","robots_index":"index","robots_follow":"follow","title":"Automated Emails with Salesforce | SurveyMonkey"},"primary_category":92,"author":{"name":"Anslie","image":"https://secure.gravatar.com/avatar/bc026b0cd40b041c5a4f11656bbb7e5a?s=50&r=g"},"images":{},"featured_image_alt":"","gfp_article_category":[{"id":91,"slug":"salesforce","name":"Salesforce","description":"","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/","path":"/en/getfeedback/salesforce/","subcategories":[{"id":92,"slug":"salesforce-emails","name":"Sending emails from Salesforce","description":"","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/#salesforce-emails","path":"/en/getfeedback/salesforce/"}]},{"id":68,"slug":"channels","name":"Survey channels","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/","path":"/en/getfeedback/channels/","subcategories":[{"id":69,"slug":"email","name":"Email","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/#email","path":"/en/getfeedback/channels/"}]}],"related_posts":[{"id":18510,"type":"gfp_article","title":"Sharing and Transferring Surveys","link":"https://help.surveymonkey.com/en/getfeedback/account/sharing-surveys/","path":"/en/getfeedback/account/sharing-surveys/","date":"2023-12-08T12:43:16","date_modified":"2024-01-22T16:17:41","excerpt":"Share your survey with a team member, or transfer it to a new owner.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":17091,"type":"gfp_article","title":"Error: “No such column” in Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-column-error/","path":"/en/getfeedback/salesforce/salesforce-column-error/","date":"2023-09-25T09:03:57","date_modified":"2023-09-25T09:03:57","excerpt":"When creating field mappings, you get an error in Salesforce that “No such column” exists on an object. To resolve this, make sure you have permission to create, read, and update the field in Salesforce.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":12922,"type":"gfp_article","title":"Getting Started with GetFeedback for Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","path":"/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","date":"2023-04-19T12:39:27","date_modified":"2024-01-22T16:19:55","excerpt":"Get started using GetFeedback with Salesforce. Set up your team, create surveys, map data to Salesforce, track respondent data with merge fields, and send surveys to your contacts.","product":"getfeedback","images":{},"featured_image_alt":""}]}},"experiments":{"assignments":{},"expBatchAssignmentLoaded":false,"expBatchAssignmentLoading":false},"sitewideBanners":{"banners":[],"fetched":false},"types":{},"terms":{},"auth":{"authState":{"authenticated":false,"returningUser":false,"core":{},"countryCode":"","features":{}},"initialized":false},"cta":{"tileCTAData":{},"welcomeBannerData":{},"bottomCTAData":{},"dismissed":false},"error":{"info":null},"homepage":{},"loading":{"loading":false},"rcHomepage":{"currentPage":1,"loadingPosts":false,"posts":[],"queryParams":{},"heroPost":{},"totalPages":0,"totalPosts":0},"search":{"blurBackground":false,"curiosity":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"fetching":false,"fixPosition":false,"mediahub":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"resources":{"posts":[],"currentPage":1,"totalPages":0,"totalResults":0},"searchCancelled":false,"params":{}},"post":{"postData":{"id":9655,"type":"gfp_article","title":"Automated Emails with Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-automated-emails/","path":"/en/getfeedback/salesforce/salesforce-automated-emails/","date":"2023-01-31T11:28:23","date_modified":"2024-01-22T16:20:41","excerpt":"Automate workflows to trigger surveys based on certain objects and fields in Salesforce. Embed either the first survey question or a button to start your survey in your custom email. Add merge fields, personalize your email, and set up reminder emails.","content":[{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Easily create and schedule email surveys using Salesforce Automation. Our Salesforce Automation gives you access to advanced tracking and analytics, helps you avoid using up your Salesforce email send limits, and lets you set reminder emails without setting up complicated apex triggers in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Salesforce started blocking new workflow rules in 2023. \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-using-flows/\" data-type=\"URL\">Learn more\u003c/a>"}},{"type":"mds/heading","atts":{"anchorLink":"video","backgroundColor":"","content":"Video","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Video","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/wistia","atts":{"align":"full","imageAlt":"","paddingBottom":"default","paddingTop":"default","playerColor":"#00bf6f","playerType":"inline","sectionTitle":"","showAuth":"all","timeOffset":"","videoId":"n100eqpmqg","videoName":"Automate Emails in GetFeedback using Salesforce"}},{"type":"mds/heading","atts":{"anchorLink":"before-you-start","backgroundColor":"","content":"Before You Start","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Before You Start","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Make sure that your Salesforce environment has \u003cstrong>Modify Metadata\u003c/strong> and \u003cstrong>Customize Application\u003c/strong> permissions enabled.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Before automating emails, connect your survey to Salesforce. From the survey builder, go to \u003cstrong>Mappings\u003c/strong> > \u003cstrong>Salesforce Custom Mappings\u003c/strong> to connect the survey to your integrated Salesforce environment.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a survey question as your email call to action, remove the title page of the survey. In the survey builder, hover over the title page and select \u003cstrong>X\u003c/strong> to remove the page. Then, publish your survey again.","showAuth":"all"}}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Build your automation in the \u003cstrong>Live\u003c/strong> version of your survey. When you publish your survey, any Draft settings will be erased and can’t be recovered. Your Draft settings won't be published to the Live email."}},{"type":"mds/heading","atts":{"anchorLink":"build-email","backgroundColor":"","content":"Building Your Email Template","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Building Your Email Template","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"From your survey, go to \u003cstrong>Distribute\u003c/strong> > \u003cstrong>Email\u003c/strong> > \u003cstrong>Salesforce Automation\u003c/strong> to build your email template.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Email Details","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Choose your \u003cstrong>Call to action\u003c/strong>. Embed a button or embed a survey question directly in your email.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you choose a survey question, we recommend using the first question. If you use a later question, the survey still opens in the browser on the first question.","showAuth":"all"}}]}]},{"type":"mds/list-item","atts":{"content":"Enter an email \u003cstrong>Subject\u003c/strong> line that’s clear and concise.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter your \u003cstrong>Sender name\u003c/strong>. This is the name that displays in the From field on the email.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Select your \u003cstrong>Sender email\u003c/strong>. This includes two parts:","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your company, brand, or account name\u003c/strong>. This should be anything that’s easily recognizable to your customers, such as the name of your company or “support.” Learn more about \u003ca rel=\"noreferrer noopener\" href=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" data-type=\"URL\" data-id=\"https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business\" target=\"_blank\">complying with spam policies\u003c/a>","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Your email domain\u003c/strong>. You can select one of our default domains or your own custom domain.","showAuth":"all"},"blocks":[{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"If you use the default address, the reply-to address will be your GetFeedback login email, and people may be able to see and reply to your personal address.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"If you use a custom email domain, you can use the Sender email as the reply-to address. Select your custom domain, then check the box to set your custom email address as the reply-to address. Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\">request a custom domain\u003c/a>","showAuth":"all"}}]}]}]}]}]},{"type":"sm/banner","atts":{"color":"warning","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"\u003cstrong>Don't use accented characters\u003c/strong> (such as é or á) in the account name. Special characters will cause the email to fail.\u003cbr>\u003cstrong>Don’t add the email domain to the account name\u003c/strong> (such as @getfeedback.com). You’ll select the domain after entering a name. If you add the domain to the name, your email will fail."}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"To end your survey after a certain number of days, select an option from the dropdown under \u003cstrong>Each survey remains active for\u003c/strong>. After the selected number of days passes, your survey stops collecting responses.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Salesforce Data","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Set up the Salesforce triggers and fields for the email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Object that triggers your email alert\u003c/strong>: Select the Salesforce object that triggers your email outbound message from Salesforce. This should be the same object that your Salesforce flow is based on (If you don’t know this yet, create your workflow in Salesforce and come back to finish your survey template later on).","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient name\u003c/strong>: Select the Salesforce field to pull the customer’s name address from.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Recipient email\u003c/strong>: Select the Salesforce field to pull the customer’s email address from. If one isn’t available, select a different object, or add an email field to the object you’ve selected in Salesforce. Formula fields in Salesforce are not supported on outbound messages.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Map Unsubscribes and Bounces to Salesforce","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Set up checkbox fields in Salesforce for hard bounces and unsubscribe requests before mapping them from GetFeedback."}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When your email bounces or a customer unsubscribes, you can map requests and bounces back to Salesforce so you can build suppression list reporting or curate a high-performing distribution list for future emails.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To map hard bounces and unsubscribe requests to Salesforce:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Turn on the \u003cstrong>Suppression list sync\u003c/strong> toggle.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Choose the Salesforce fields to map hard bounces and unsubscribe requests to.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If someone unsubscribes, or an email is returned as a hard bounce, we’ll update the \u003cstrong>Unsubscribed\u003c/strong> and \u003cstrong>Hard Bounce\u003c/strong> checkboxes on the Salesforce contact.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"To resubscribe an address to your GetFeedback emails, \u003ca href=\"https://help.surveymonkey.com/en/contact/#getfeedback\" data-type=\"URL\" data-id=\"https://help.surveymonkey.com/en/contact/#getfeedback\">contact us\u003c/a>."}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Adding Merge Fields","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you select the Salesforce trigger object, we add certain merge fields by default. If you want to track and record additional information, you can add more merge fields to the email. For example, if you want to reference any \u003ca href=\"https://trailhead.salesforce.com/content/learn/modules/data_modeling/object_relationships\" data-type=\"URL\" data-id=\"https://trailhead.salesforce.com/content/learn/modules/data_modeling/object_relationships\" target=\"_blank\" rel=\"noreferrer noopener\">lookup relationships\u003c/a> in Salesforce, add those object IDs as merge fields.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To add merge fields:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Scroll to the \u003cstrong>Additional merge fields\u003c/strong> section, then select \u003cstrong>+ Merge Field\u003c/strong>.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Enter the \u003cstrong>Merge Field Name\u003c/strong> (the title of the merge field) and \u003cstrong>Merge Field Value\u003c/strong> (the name of the Salesforce field to pull data from).","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Designing Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Edit the logo, greeting, and body message of your email.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a logo\u003c/strong>: Select \u003cstrong>Add a logo\u003c/strong>, then upload an image.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a greeting\u003c/strong>: Select \u003cstrong>Add an optional greeting\u003c/strong> and enter your greeting text.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"\u003cstrong>Add a message\u003c/strong>: Select \u003cstrong>Add an optional message\u003c/strong> and enter your message text.","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Personalizing Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"To personalize your email with merge fields, select the subject, greeting, or message fields, then select \u003cstrong>Personalize\u003c/strong>. You can choose from any merge fields you’ve added to your email. You can also add a fallback term to use if we can't pull a recipient's information from Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"sm/image","atts":{"align":"center","alt":"An example of a custom email with the Personalize button on the right side of the subject line.","caption":"","eager":false,"image":{"medium":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-750x377.jpg","width":750,"height":377},"large":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-1093x550.jpg","width":1093,"height":550},"thumbnail":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-150x150.jpg","width":150,"height":150},"medium_large":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2-768x386.jpg","width":768,"height":386},"full":{"src":"https://prod.smassets.net/assets/content/help/personalize-email-GFP-2.jpg","width":1332,"height":670}},"linkNewTab":false,"linkUrl":"","showAuth":"all"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Saving Your Email","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’ve finished building your template, select \u003cstrong>Save changes\u003c/strong> in the bottom right corner.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"schedule-reminders","backgroundColor":"","content":"Scheduling Reminder Emails","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Scheduling Reminder Emails","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can send up to 2 reminder messages to your recipients to encourage them to take your survey. Select the \u003cstrong>First reminder\u003c/strong> tab to start setting up reminder emails. Learn more about \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-reminder-emails/\" data-type=\"URL\">Salesforce reminder emails\u003c/a>","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"outbound-message","backgroundColor":"","content":"Viewing the Outbound Message in Salesforce","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Viewing the Outbound Message in Salesforce","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"In the top left corner of the email editor, select \u003cstrong>View in Salesforce\u003c/strong> to open the outbound message in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"salesforce-workflow","backgroundColor":"","content":"Setting Up Your Salesforce Flow","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Setting Up Your Salesforce Workflow","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you haven’t already, set up a flow in Salesforce to trigger your survey outbound message. You can either:","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":false,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"Let GetFeedback automatically create a case closed flow","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Create a custom Flow in Salesforce","showAuth":"all"}}]},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using a Case Closed Flow","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"sm/banner","atts":{"color":"info","dismissible":false,"margin":"remove-bottom","showAuth":"all","showIcon":true,"text":"Salesforce started blocking new workflow rules in 2023. \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-using-flows/\" data-type=\"URL\">Learn more\u003c/a>"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you choose Case as the object that triggers your email, GetFeedback can automatically create a case closed flow for you in Salesforce. The case closed flow triggers the email to send after a customer’s case has been closed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/list","atts":{"className":"","ordered":true,"paddingBottom":"default","paddingTop":"default","showAuth":"all","start":1,"textColor":"color1"},"blocks":[{"type":"mds/list-item","atts":{"content":"In the \u003cstrong>Initial invitation\u003c/strong> tab, scroll to the \u003cstrong>Salesforce data\u003c/strong> section.","showAuth":"all"}},{"type":"mds/list-item","atts":{"content":"Under the \u003cstrong>Object that triggers\u003c/strong> your email alert field, turn on the \u003cstrong>Create case closed flow\u003c/strong> toggle. When you save your changes in the email builder, we create the flow and connect it to your outbound message in Salesforce.","showAuth":"all"}}]},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Make sure to save your email again after turning on the toggle. You can edit this case closed workflow in Salesforce, to set time delay or other settings as needed.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"For workflows and automated emails that aren’t triggered by a Case object, follow the instructions below to create the workflow directly in Salesforce.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Creating a Custom Salesforce Flow","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"\u003ca rel=\"noreferrer noopener\" href=\"https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5\" data-type=\"URL\" data-id=\"https://help.salesforce.com/s/articleView?id=sf.flow_build.htm&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=5\" target=\"_blank\">Create a flow\u003c/a> in Salesforce to trigger your survey outbound message.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When you’re done creating your flow, make sure to test it. Enable your outbound message and flow to make sure everything is working as expected before going live.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"custom-domains","backgroundColor":"","content":"Sending Emails From Custom Domains","fontSize":"","indentationLevel":0,"level":2,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"Sending Emails From Custom Domains","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"You can set up a custom email domain (such as \u003cstrong>support@yourcompany.com\u003c/strong>) or create a custom subdomain (such as \u003cstrong>support@yourcompany.getfeedback.com\u003c/strong>). Using a custom domain requires changes to your DNS.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using Your Own Email Domain","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"When setting up automated emails from Salesforce, you can send using your own email domain by setting up DKIM.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"DKIM adds a unique signature to the message header for each email you send. This signature is specific for your domain and is generated by a private key. The corresponding public key is added to a DNS record for your domain. We’ll provide you with this key so that you can add this to your DNS records before sending with us.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"DKIM then permits receiving email systems to verify that the email was authorized to be sent. Using DKIM can help with your deliverability rates, ensuring that more surveys reach more of your audience for better response rates and data overall.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"Learn how to \u003ca href=\"https://help.surveymonkey.com/en/getfeedback/channels/email-custom-domains/\" data-type=\"URL\">request a custom domain\u003c/a>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}},{"type":"mds/heading","atts":{"anchorLink":"","backgroundColor":"","content":"Using a Custom Subdomain","fontSize":"","indentationLevel":0,"level":3,"marginBottom":"none","marginTop":"md","paddingBottom":"none","paddingTop":"none","sectionTitle":"","showAuth":"all","textAlign":"left","textColor":"color1"}},{"type":"mds/paragraph","atts":{"align":"left","backgroundColor":"","content":"If you don't want to change your DNS, you can also send using a custom GetFeedback subdomain. \u003ca href=\"http://help.surveymonkey.com/en/contact/#getfeedback\">Contact us\u003c/a> to set up a GetFeedback subdomain. Your subdomain will look like \u003cstrong>yourcompany.getfeedback.com\u003c/strong>.","dropCap":false,"fontSize":"size-5","showAuth":"all","textColor":"color1"}}],"product":"getfeedback","seo":{"canonical":"","keywords":"","meta_description":"","robots_index":"index","robots_follow":"follow","title":"Automated Emails with Salesforce | SurveyMonkey"},"primary_category":92,"author":{"name":"Anslie","image":"https://secure.gravatar.com/avatar/bc026b0cd40b041c5a4f11656bbb7e5a?s=50&r=g"},"images":{},"featured_image_alt":"","gfp_article_category":[{"id":91,"slug":"salesforce","name":"Salesforce","description":"","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/","path":"/en/getfeedback/salesforce/","subcategories":[{"id":92,"slug":"salesforce-emails","name":"Sending emails from Salesforce","description":"","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/#salesforce-emails","path":"/en/getfeedback/salesforce/"}]},{"id":68,"slug":"channels","name":"Survey channels","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/","path":"/en/getfeedback/channels/","subcategories":[{"id":69,"slug":"email","name":"Email","description":"","link":"https://help.surveymonkey.com/en/getfeedback/channels/#email","path":"/en/getfeedback/channels/"}]}],"related_posts":[{"id":18510,"type":"gfp_article","title":"Sharing and Transferring Surveys","link":"https://help.surveymonkey.com/en/getfeedback/account/sharing-surveys/","path":"/en/getfeedback/account/sharing-surveys/","date":"2023-12-08T12:43:16","date_modified":"2024-01-22T16:17:41","excerpt":"Share your survey with a team member, or transfer it to a new owner.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":17091,"type":"gfp_article","title":"Error: “No such column” in Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/salesforce-column-error/","path":"/en/getfeedback/salesforce/salesforce-column-error/","date":"2023-09-25T09:03:57","date_modified":"2023-09-25T09:03:57","excerpt":"When creating field mappings, you get an error in Salesforce that “No such column” exists on an object. To resolve this, make sure you have permission to create, read, and update the field in Salesforce.","product":"getfeedback","images":{},"featured_image_alt":""},{"id":12922,"type":"gfp_article","title":"Getting Started with GetFeedback for Salesforce","link":"https://help.surveymonkey.com/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","path":"/en/getfeedback/salesforce/getting-started-getfeedback-salesforce/","date":"2023-04-19T12:39:27","date_modified":"2024-01-22T16:19:55","excerpt":"Get started using GetFeedback with Salesforce. 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