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<button class="menu-btn">☰ Menu</button></div></div></nav><div id="page" class="site site--ticker"><div class="breadcrumb"><div class="page__inner"><ol class="breadcrumb__list" itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/programmes/"> <span itemprop="name">Programmes</span> </a><meta itemprop="position" content="1" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/"> <span itemprop="name">Interpersonal Skills Training</span> </a><meta itemprop="position" content="2" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/open-courses/"> <span itemprop="name">Interpersonal Skills Open Courses</span> </a><meta itemprop="position" content="3" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Assertiveness Course</span><meta itemprop="position" content="4" /></li></ol></div></div><main id="primary"><div class="course-details"> <courses-data-source set-var="courses" course-type-id="[57,83]" course-types='{"data":[{"courseId":"57","title":"One Day","shortTitle":"1 Day"},{"courseId":"83","title":"Two Day","shortTitle":"2 Day"}]}' api="api" on-loaded="$root.initializeCarousel();$root.showPrices();"></courses-data-source><article id="post-6454" class="post-6454 programmes type-programmes status-publish has-post-thumbnail hentry skills-category-programmes-interpersonal-skills-open-courses"><div class="open-course-header-top"><div class="page__inner"><h1> Assertiveness Course</h1><div class="custom-intro"><p>Discover how to make powerful choices through this assertiveness course, showing you that you have more choices than you think.</p></div></div></div><div class="open-course-header-bottom"><div class="page__inner"><div class="open-course-header-bottom__row"><div class="open-course-header-bottom__col-a"><div class="open-course-header-bottom__price" style="display:none;"><ul><li ng-if="courses.length">1 Day: <strong>£{{ api.getCoursesByType(57)[0].Price }}</strong><span>+VAT</span></li><li ng-if="courses.length">2 Day: <strong>£{{ api.getCoursesByType(83)[0].Price }}</strong><span>+VAT</span></li></ul></div><ul class="open-course-header-bottom__accreditations"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20190%2059%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /> </a></li></ul></div><div class="open-course-header-bottom__col-b"><ul class="open-course-header-bottom__features"><li class="tooltip" title="This Assertiveness course is limited to eight delegates ensuring personal attention to everyone on the course">Maximum 8 Delegates</li><li class="tooltip" title="Top quality trainers - Fully accredited courses - Small groups - Two trainers in every group - Total focus on you">Two Trainers per Course</li><li class="tooltip" title="If you attend this Assertiveness course and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course. T&C's apply.">Money Back Guarantee</li></ul></div><div class="open-course-header-bottom__col-c"><div class="open-course-header-bottom__testimonial"><div class="open-course-header-bottom__stars"><ul><li><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></li></ul><p><a href="#tab3">Read more reviews</a></p></div><figure><blockquote> Impact Factory were really supportive and as I was a bit nervous on the day this really helped. This course was really informative and we were given some good tips on how to deal with different situations.</blockquote><figcaption> <strong>Catherine</strong> Carter Backer Winter</figcaption></figure></div></div></div></div></div><div class="course-details-header"><div class="page__inner"><div class="course-details-header__feature"><div class="course-details-header__col"><div class="course-details-header__video"> <a class="course-details-header__video-link popup-youtube" href="https://www.youtube.com/watch?v=eTHqm5_QFD4""><div class="course-details-header__img"> <img width="720" height="405" src="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-720x405.jpg" class="attachment-main-feature size-main-feature" alt="Assertiveness Training Course" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1280x720.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-853x480.jpg 853w" sizes="(max-width: 720px) 100vw, 720px" /></div> </a></div><div class="course-details-header__option hide-sm"><h2> Get it Tomorrow!</h2><p> This Assertiveness Course is also available as a 2 hour, one-to-one remote session. Choose your time. Have a briefing call from your trainer and off you go.</p><div class="btn btn--orange-solid"> <a href="/one-to-one-skills-training/"> <span>Find Out More</span> </a></div></div></div><div class="course-details-header__col"><div class="course-details-header__intro"><h2> Our assertiveness courses help you with</h2><ul><li><p>Dealing with Feelings</p></li><li><p>Setting Boundaries</p></li><li><p>Giving Clear Messages</p></li><li><p>Closing Conversations</p></li><li><p>Increasing <a href="/executive-coaching/confidence-coaching/">Confidence</a></p></li><li><p><a href="/resources/assertive-communication-an-anger-management-technique/">Managing Your Anger</a></p></li><li><p>Difficult People and Situations</p></li><li><p>The Art of Saying ‘No’</p></li><li><p><a href="/programmes/management-skills-training/open-courses/conflict-management-course/">Managing Conflict</a></p></li></ul><p class="course-details-header__intro__content">The 2-Day course allows for more practice and personalised time with the trainers.</p><div class="course-details-header__buttons"><div class="btn btn--green-solid btn--large" ng-if="courses.length"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course today</span></a></div></div></div><div class="course-details-header__contact"><div class="course-details-header__contact-header"><div><h2> Talk To Us About This Course</h2><dl><dt>Call us</dt><dd><a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a></dd></dl></div><div class="course-details-header__contact-img"> <noscript><img width="65" height="64" src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></noscript><img width="65" height="64" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2065%2064%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="lazyload attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></div></div> If you have any questions about this CPD Accredited Course, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.</div></div></div><div class="course-details-header__extras"><ul><li><div class="btn btn--blue-solid"> <a href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/assertiveness-skills/"><span>See In-house Solutions</span></a></div></li></ul><ul><li><div id="feefologohere" data-product-sku="ASRT1"></div></li><li><div class="btn btn--orange"> <a href="/impact-factory-open-course-guide/"><span><i class="fa-solid fa-file-pdf"></i> Open Course Brochure</span></a></div></li></ul></div></div></div><div id="bookCourse" class="course-details-booking"><div class="page__inner"><div class="course-details-booking__row"><div class="course-details-booking__col-a"><div class="course-details-booking__header"><div class="course-details-booking__title"><h2 ng-if="courses.length">Book this <span> Assertiveness Course </span></h2><h2 ng-if="!courses.length"><strong>This course is only available as one-to-one skills training.</strong></h2><p ng-if="!courses.length">Please contact us to discuss further options.</p></div><div class="course-details-booking__filter" ng-if="courses.length"><ul><li><label><input type="radio" id="courseDetailsBookingFilterAll" name="courseDetailsBookingFilter" ng-model="api.typeFilter" ng-value="-1"><span>All</span></label></li><li><label><input type="radio" id="courseDetailsBookingFilterOne Day" name="courseDetailsBookingFilter" ng-model="api.typeFilter" ng-value="57"><span>One Day</span></label></li><li><label><input type="radio" id="courseDetailsBookingFilterTwo Day" name="courseDetailsBookingFilter" ng-model="api.typeFilter" ng-value="83"><span>Two Day</span></label></li></ul></div></div><div class="course-details-booking__carousel owl-carousel" ng-if="courses.length"> <course-booking-panel ng-repeat="course in courses track by $index" course="course" course-type-info="api.courseTypeInfo" ></course-booking-panel></div><div class="course-details-booking__more-places"><p ng-if="courses.length">If you want to book 4 or more people on to a single course, please contact us:</p><ul><li> <span>Call</span> <a href="tel:+44(0)2072261877">+44(0)20 7226 1877</a></li><li> <span>Email</span> <a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li></ul></div></div><div class="course-details-booking__col-b"><div class="course-details-booking__location"><h2 class="hide-sm">Location</h2> <address class="hide-sm"> London Training Rooms, <br />Suite 121 <br />Business Design Centre, <br />52 Upper Street, <br />London, N1 0QH </address><p><a href="/about-impact-factory/find-impact-factory/">How to find us</a></p></div><div class="course-details-booking__time" ng-if="courses.length"><h2>Running time</h2><p>{{courses[0].StartTime | formatTime}} - {{courses[0].EndTime | formatTime}}</p></div><div class="course-details-booking__format hide-sm" ng-if="courses.length"><h2>Format</h2><p ng-if="courses[0].AttendanceType == 0">This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.</p><p ng-if="courses[0].AttendanceType == 1">This course is available in Hybrid format only.</p><p ng-if="courses[0].AttendanceType == 2">This course is available in Face-to-Face format only.</p></div></div></div></div></div><div class="course-details-content"><div class="page__inner"><div class="toggle"> <label><div class="toggle__option"> 1 Day Course</div><div class="toggle__option"> 2 Day Course</div> <span class="switch"> <input id="courseDetailsDay" type="checkbox"> <span class="slider round"></span> </span> </label></div><div class="tabs tabs--toggle-active"><ul id="tabs-nav"><li><a href="#tab1">Course overview</a></li><li><a href="#tab4">Course content</a></li><li><a href="#tab2">Our course team</a></li><li><a href="#tab3">Reviews</a></li></ul><div id="tabs-content"><div id="tab1" class="tab-content"><div class="wp-block-content wp-block-content--0 wp-block-content--active"><h2>One Day Open Course</h2><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="large-text">Learn How to Stand up for Yourself and Feel better about Saying No!</div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Take control of your choices with this assertiveness course, learning to spot opportunities and choices you might have missed.</p><p>Our assertiveness course will help you <a href="/resources/confidence-and-self-esteem/">feel more confident</a> in your ability to deal with aggressive people and avoid those angry outbursts when you are pushed too far.</p><p>We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not do.</p><p>This is the original <a href="/resources/assertiveness-quiz-just-how-nice-are-you/">too nice for your own good</a> assertiveness programme.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-large"><noscript><img decoding="async" width="1024" height="683" src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg" alt="" class="wp-image-2109" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-500x333.jpg 500w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="683" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20683%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg" alt="" class="lazyload wp-image-2109" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-500x333.jpg 500w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div><div class="teaser teaser--16180"><div class="teaser__inner"><div class="teaser__img teaser__img--center teaser__img--"> <noscript><img decoding="async" width="640" height="295" src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house.jpg 1520w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="295" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20295%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house.jpg 1520w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--center"><p>If you are looking for In-House Assertiveness Training for a group or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/" target="_self">Tailored Assertiveness Training Page</a></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2023/12/Assertiveness-Skills-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><hr class="wp-block-separator has-css-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Course Benefits</h2><p>This Assertiveness Course is limited to 8 delegates ensuring personal attention to everyone on the course.<br></p><p>2 quality trainers per group means a total focus on you.</p><div class="course-delegates-small hide-sm"><div class="course-delegates-small__row"><div class="course-delegates-small__trainers"> <strong>2</strong> <span>Trainers</span></div><div class="course-delegates-small__per">per</div><div class="course-delegates-small__delegates"> <strong>8</strong> <span>Delegates</span></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Assertiveness Skills Course in Action" class="wp-image-1466"/></noscript><img decoding="async" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Assertiveness Skills Course in Action" class="lazyload wp-image-1466"/></figure></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading" id="h-assertiveness-course">Assertiveness Course</h2><h2 class="wp-block-heading" id="h-one-day">ONE DAY:</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h3 class="wp-block-heading" id="h-feel-better-about-saying-no-without-having-to-change-who-you-are">Feel better about saying <strong><em>“no”</em></strong> without having to change who you are</h3><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Strong Feelings</li><li>Learned Messages</li><li>Setting Boundaries</li><li>Personal Style</li><li>Other People’s Demands</li></ul></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Status</li><li>Language</li><li>Behaviour</li><li>The Art of Saying ‘No’</li><li>Plan of Action</li></ul></div></div></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading" id="h-podcast">Podcast</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Listen to <strong><a href="/team/jo-ellen-grzyb/">Impact Factory Director Jo Ellen Grzyb</a></strong> and <strong><a href="https://en.wikipedia.org/wiki/David_Mitchell_(comedian)" target="_blank" rel="noreferrer noopener">Comedian David Mitchell</a></strong> talking about Assertiveness</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe loading="lazy" title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/4101366/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/2a4166/" height="90" width="100%" scrolling="no" allowfullscreen="" webkitallowfullscreen="" mozallowfullscreen="" oallowfullscreen="" msallowfullscreen=""></iframe></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2023/12/Assertiveness-Skills-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div></div></div></div><div class="wp-block-content wp-block-content--1 "><h2>Two Day Open Course</h2><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="large-text">Learn the art of saying ‘no’!</div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Building on our one-day format, this two-day assertiveness course gives you more time to practise new behaviours, tools, and techniques.</p><p>Break free from the exhausting cycle of always saying ‘yes’. Tackle the frustration, resentment, and stress that <a href="/resources/avoiding-and-accommodating-in-negotiation/">being too accommodating</a> can create, and find simple, practical, doable things that will work for you.</p><p>Learn the <em><strong><em>‘Art of Saying No’</em></strong> </em>and get more opportunities to <a href="/resources/confidence-and-self-esteem/">build your confidence</a> and skills to become more of who you really are.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-large"><noscript><img decoding="async" width="1024" height="683" src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg" alt="" class="wp-image-2109" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-500x333.jpg 500w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript><img decoding="async" width="1024" height="683" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%201024%20683%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg" alt="" class="lazyload wp-image-2109" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-768x513.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1536x1025.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-2048x1367.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-1200x801.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-806x538.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-198-500x333.jpg 500w" data-sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div></div><div class="teaser teaser--16180"><div class="teaser__inner"><div class="teaser__img teaser__img--center teaser__img--"> <noscript><img decoding="async" width="640" height="295" src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house.jpg 1520w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="295" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20295%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-768x354.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-300x138.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1024x472.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-1200x553.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-806x371.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-400x184.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house.jpg 1520w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--center"><p>If you are looking for In-House Assertiveness Training for a group or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/interpersonal-skills-training/in-house-solutions/" target="_self">Tailored Assertiveness Training Page</a></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2023/12/Assertiveness-Skills-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><hr class="wp-block-separator has-css-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Course Benefits</h2><p>This Assertiveness Course is limited to 8 delegates ensuring personal attention to everyone on the course.<br></p><p>2 quality trainers per group means a total focus on you.</p><div class="course-delegates-small hide-sm"><div class="course-delegates-small__row"><div class="course-delegates-small__trainers"> <strong>2</strong> <span>Trainers</span></div><div class="course-delegates-small__per">per</div><div class="course-delegates-small__delegates"> <strong>8</strong> <span>Delegates</span></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Assertiveness Skills Course in Action" class="wp-image-1466"/></noscript><img decoding="async" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/business-conversation-2021-09-24-02-39-50-utc-500x333.jpg" alt="Assertiveness Skills Course in Action" class="lazyload wp-image-1466"/></figure></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading has-text-align-left">Assertiveness Training Course – Two-Day</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading" id="h-day-one">DAY ONE:</h2><h3 class="wp-block-heading" id="h-become-more-of-who-you-really-are">Become more of who you really are</h3><ul class="wp-block-list"><li>Small Changes</li><li>Feelings</li><li>Assumptions</li><li>Status</li><li>Behaviour</li><li>Being Nice</li><li>Conflict</li><li>Setting Clear Boundaries</li><li>The Art of Saying ‘No’</li></ul></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading" id="h-day-two">DAY TWO:</h2><h3 class="wp-block-heading" id="h-understand-niceness">Understand ‘niceness’</h3><ul class="wp-block-list"><li>Nice Clichés</li><li>Patterns</li><li>Language</li><li>Childhood Messages</li><li>The Nice You</li><li>Real-Life Situations</li><li>Your True Assertive Self</li><li>Plan of Action</li></ul></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading" id="h-podcast">Podcast</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Listen to <strong><a href="/team/jo-ellen-grzyb/">Impact Factory Director Jo Ellen Grzyb</a></strong> and <strong><a href="https://en.wikipedia.org/wiki/David_Mitchell_(comedian)" target="_blank" rel="noreferrer noopener">Comedian David Mitchell</a></strong> talking about Assertiveness</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe loading="lazy" title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/4101366/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/2a4166/" height="90" width="100%" scrolling="no" allowfullscreen="" webkitallowfullscreen="" mozallowfullscreen="" oallowfullscreen="" msallowfullscreen=""></iframe></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2023/12/Assertiveness-Skills-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div></div></div></div></div><div id="tab4" class="tab-content"><div class="course-details-course-content course-details-course-content--0 course-details-course-content--active"><div class="course-details-course-content__item"><h2>Strong Feelings</h2><p>Feelings and behaviours associated with conflict</p></div><div class="course-details-course-content__item"><h2>Learned Messages</h2><p>Childhood messages</p></div><div class="course-details-course-content__item"><h2>Setting Boundaries</h2><p>Setting personal space boundaries</p><p> </p><p> </p></div><div class="course-details-course-content__item"><h2>Other People's Demands</h2><p>Setting <a href="https://www.psychologytoday.com/gb/blog/now-is-everything/202105/how-begin-set-internal-boundaries" target="_blank" rel="noopener">internal boundaries</a></p><p>Handling other people’s demands</p></div><div class="course-details-course-content__item"><h2>Status</h2><p>Situational not hierarchical status</p><p>Change status in different situations</p><p>Easy <a href="/resources/behaviour-change/" target="_blank" rel="noopener">changes of behaviour</a></p></div><div class="course-details-course-content__item"><h2>Language</h2><p>Language that’s used to apologise, justify and defend</p></div><div class="course-details-course-content__item"><h2>Behaviour</h2><p>Behaviours that happen under stress</p><ul><li>Accommodating and unassertive</li><li>Angry and <a href="/resources/assertiveness-quiz-just-how-nice-are-you/">overly assertive</a></li><li>Authentic assertive behaviour</li></ul></div><div class="course-details-course-content__item"><h2>The Art of Saying 'No'</h2><p>Choices to create different outcomes</p></div></div><div class="course-details-course-content course-details-course-content--1 "><div class="course-details-course-content__item"><h2>Small Changes</h2><p>How small changes create a big impact</p></div><div class="course-details-course-content__item"><h2>Feelings</h2><p>Feelings in uncomfortable or new situations</p><p>Behaviours associated with those feelings</p></div><div class="course-details-course-content__item"><h2>Childhood Messages</h2><p>Messages that reinforce non-assertive behaviour</p></div><div class="course-details-course-content__item"><h2>Assumptions</h2><p><a href="/resources/making-assumptions-how-to-turn-your-guesswork-into-insights/">Assumptions</a> made about other people</p><p>How assumptions affect communication</p></div><div class="course-details-course-content__item"><h2>Status</h2><p>Situational, not hierarchical status</p><p>Change status to have a different outcome</p></div><div class="course-details-course-content__item"><h2>Behaviours</h2><p>Behaviours that occur under stress</p><ul><li><a href="/resources/assertiveness-david-mitchell-and-impact-factory/">Accommodating</a> and unassertive</li><li>Angry and overly assertive</li><li>Authentic assertive behaviour</li></ul></div><div class="course-details-course-content__item"><h2>Being Nice</h2><p>Everyday ways in which you are ‘nice’</p><p>How being ‘nice’ can be a disservice</p><p>How being ‘nice’ can serve you</p></div><div class="course-details-course-content__item"><h2>Conflict</h2><p>Reasons for conflict</p><p>Defuse potential arguments</p><p>Build bridges between people</p><p> </p></div><div class="course-details-course-content__item"><h2>Setting Clear Boundaries</h2><p>How to set personal space boundaries</p><p>Setting boundaries when dealing with others</p></div><div class="course-details-course-content__item"><h2>Saying 'No'</h2><p>Dealing with your <a href="/resources/good-customer-service-experience-how-to-deal-with-a-difficult-customer/">difficult situations</a></p><p>Choices to create a different outcome</p></div><div class="course-details-course-content__item"><h2>Nice Clichés</h2><p>‘Rules’ about being ‘nice’</p></div><div class="course-details-course-content__item"><h2>Patterns</h2><p>Why we revert to what we normally do</p><p>Wider behaviour choices</p><p> </p></div><div class="course-details-course-content__item"><h2>Language</h2><p>Language when trying to be nice or helpful</p><ul><li>Using exaggerated apologies</li><li>Justifying and over-explaining</li><li>Hedging your bets</li></ul></div><div class="course-details-course-content__item"><h2>'Nice You'</h2><p>Short visualisation of you at your most accommodating</p><p>Second visualisation of you at your ‘nastiest’</p><p> </p></div><div class="course-details-course-content__item"><h2>Real-Life Situations</h2><p>Practice ‘real-life’ situations</p><p>Share best practices and suggestions</p></div><div class="course-details-course-content__item"><h2>Your Full Assertive Self</h2><p>You, as a balanced, assertive human being</p><p>Identify personal style</p></div></div></div></div><div id="tab2" class="tab-content"><div class="people-list__row"><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/bill-sheehan/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Bill Sheehan - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-600x752.jpg 600w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Bill Sheehan - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-600x752.jpg 600w, https://www.impactfactory.com/wp-content/uploads/2022/07/Bill-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Bill Sheehan</h3><p>For a couple of years, Bill was the official English voice of Hong Kong star Jackie Chan! </p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/james-waters/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg" class="attachment-people size-people wp-post-image" alt="James - Waters - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="James - Waters - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IFHS_253-1-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>James Waters</h3><p>James delivers circus workshops to numerous corporate and educational organisations each year.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/naina-oliver/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Naina-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Naina Oliver - Impact Factory Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Naina-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Naina Oliver - Impact Factory Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Naina Oliver</h3><p>Naina is a key member of a pioneering project coaching prisoners.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/tina-lamb/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/06/Tina-Lamb-308x386.webp" class="attachment-people size-people wp-post-image" alt="Tina Lamb - Impact Factory Training Consultant" decoding="async" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/06/Tina-Lamb-308x386.webp" class="lazyload attachment-people size-people wp-post-image" alt="Tina Lamb - Impact Factory Training Consultant" decoding="async" /></div><div class="people-list__content"><h3>Tina Lamb</h3><p>Tina often gallivants around the world to see endangered animals while we are still lucky enough to have them.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/katy-miller/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="lazyload attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Katy Miller</h3><p>From time to time, Katy does voiceover and acting work for small-scale theatre companies and independent film makers.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/anne-tipton/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Anne Tipton - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Anne Tipton - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_153-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Anne Tipton</h3><p>In her free time, Anne is becoming an expert in renovating an Edwardian house.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/katie-kensit/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Katie Kensit - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Katie Kensit - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/Katie-Poulter-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Katie Kensit</h3><p>Katie is a certified Yoga instructor, having extensively trained in India.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/lesley-vickerage/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Lesley Vickerage - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Lesley Vickerage - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/IMP18_71-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Lesley Vickerage</h3><p>Lesley is a proud member of ERA 50:50 – a campaign working towards gender equality in Theatre, Film and Television.</p></div> </a></div></div></div><div id="tab3" class="tab-content"><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><em>Being part of the assertiveness course was like a different world, one that I have since made sure I am actively living in. So thank you, I have recommended it to almost all friends and colleagues.</em></p></blockquote><figcaption> <strong> Farah Hasson </strong> Consumer Council for Water - Policy Support Officer</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><span class="NormalTextRun SCXW39025092 BCX0">Impact Factory were </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW39025092 BCX0">really supportive</span><span class="NormalTextRun SCXW39025092 BCX0"> and as I was a bit nervous on the day this really helped. This course was really </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW39025092 BCX0">informative</span><span class="NormalTextRun SCXW39025092 BCX0"> and we were given some <a href="/resources/assertiveness-top-10-tips/">good tips</a> on how to deal with different situations.</span></p></blockquote><figcaption> <strong>Catherine</strong> Carter Backer Winter</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p>Katie and James were engaging and encouraging facilitators. 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These cookies ensure basic functionalities and security features of the website, anonymously.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssc</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hssrc</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_mid</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__stripe_sid</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Stripe sets this cookie to process payments.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_wpfuuid</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-advertisement</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-analytics</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-functional</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-necessary</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-others</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cookielawinfo-checkbox-performance</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CookieLawInfoConsent</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">viewed_cookie_policy</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="functional" data-toggle="cli-toggle-tab"> Functional </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-functional" class="cli-user-preference-checkbox" data-id="checkbox-functional" /> <label for="wt-cli-checkbox-functional" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Functional</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="functional"><div class="wt-cli-cookie-description"> Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__cf_bm</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Cloudflare set the cookie to support Cloudflare Bot Management.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjAbsoluteSessionInProgress</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">locale</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Facebook sets this cookie to enhance the user's browsing experience on the website, and to provide the user with relevant advertising while using Facebook’s social media platforms.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="performance" data-toggle="cli-toggle-tab"> Performance </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-performance" class="cli-user-preference-checkbox" data-id="checkbox-performance" /> <label for="wt-cli-checkbox-performance" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Performance</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="performance"><div class="wt-cli-cookie-description"> Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryCode</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">This cookie is used for storing country code selected from country selector.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-analytics" class="cli-user-preference-checkbox" data-id="checkbox-analytics" /> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Analytics</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="analytics"><div class="wt-cli-cookie-description"> Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">__hstc</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga_*</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store and count page views.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_gtag_UA_*</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store a unique user ID.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gcl_au</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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