Gather Support Information on the WAP125 Wireless-AC/N Dual Band Desktop Access Point with PoE

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The support information gathers information about how the WAP is being utilized.</p> <p style="margin-left: 40px"><b>Why do we need </b><b>the support information?</b></p> <p style="margin-left: 40px">This feature is useful to administrators who want to be able to monitor the volume of traffic that the WAP processes, in which in excess, slow down the WAP.</p> <p style="margin-left: 40px">The objective of this document is to show you how to gather, view, and download the CPU/RAM activity on the WAP125.</p> <h2 style="margin-left: 20px">Applicable Devices</h2> <ul> <li style="margin-left: 40px;">WAP125</li> </ul> <h2 style="margin-left: 20px">Software Version</h2> <ul> <li style="margin-left: 40px;">1.0.0.3</li> </ul> <h2 style="margin-left: 20px">Gather the Support Information</h2> <p style="margin-left: 40px">Step 1. Log in to the web-based utility and choose <b>Troubleshoot > Support Information</b>.</p> <p style="margin-left: 40px"><img alt="" src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-201.png" style="width: 216px; height: 380px;"/></p> <p style="margin-left: 40px">The Support Information area displays two graphs: CPU/RAM activity in the last 60 seconds and CPU/RAM activity on the WAP in the last 5 minutes.</p> <p style="margin-left: 40px">CPU/RAM activity in the last 60 seconds</p> <p style="margin-left: 40px"><img alt="" src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-201b.png" style="width: 575px; height: 209px;"/></p> <p style="margin-left: 40px">CPU/RAM Activity in the last 5 minutes.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-201c.png" style="width: 575px; height: 178px;"/></p> <p style="margin-left: 40px">Step 2. (Optional) To view the activity of the CPU only, click on the RAM box and a strike through will appear through RAM, displaying the CPU activity. If you want to view RAM activity only, click on the CPU box and a strike through will appear through it and only the RAM activity is displayed.</p> <p style="margin-left: 40px"><b>Note:</b> In this example taken from the 60sec graph, only the CPU activity is displayed.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-202.png" style="width: 575px; height: 170px;"/></p> <p style="margin-left: 40px">Step 3. In the Download Data area, click a radio button to choose a portion of the CPU/RAM activity to download. The options are:</p> <ul> <li style="margin-left: 40px;">Today — Choose this to download activity for the day.</li> <li style="margin-left: 40px;">Last 7 days — Choose this to download activity that happened in the last seven days.</li> <li style="margin-left: 40px;">Last 30 days — Choose this to download activity that happened in the last 30 days.</li> <li style="margin-left: 40px;">All — Choose this to download all the activity ever recorded on the WAP.</li> <li style="margin-left: 40px;">Custom — Choose this to set a specific date and time to retrieve CPU and RAM activity. If this is chosen, proceed to <a href="#Step4">Step 4</a>.</li> </ul> <p style="margin-left: 40px"><b>Note:</b> In this example, Custom is chosen.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-203.png"/></p> <p style="margin-left: 40px"><a id="Step4" name="Step4">Step 4.</a> (Optional) If you chose Custom in Step 3, the date and time options will be available to set. Click on the <i>From</i> field and choose a date from the calendar as the Start date.</p> <p style="margin-left: 40px"><b>Note:</b> In this example, 2017-05-11 is used.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-204.png"/></p> <p style="margin-left: 40px">Step 5. Repeat the previous step in the To area.</p> <p style="margin-left: 40px"><b>Note:</b> In this example, 2017-05-12 is used.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-205.png"/></p> <p style="margin-left: 40px">Step 6. From the Time drop-down list, set the time to start to specifically retrieve CPU/RAM data that occurred at that time. This option uses military format time.</p> <p style="margin-left: 40px"><b>Note:</b> In this example, 03:00:00 is used.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-206.png"/></p> <p style="margin-left: 40px">Step 7. Repeat the previous step in the To area.</p> <p style="margin-left: 40px"><b>Note:</b> In this example, 08:00:00 is used.</p> <p style="margin-left: 40px"><img src="/c/dam/en/us/support/docs/smb/wireless/cisco-small-business-100-series-wireless-access-points/images/ab-gather-20support-20on-20the-20wap125-06012017-step-207.png"/></p> <p style="margin-left: 40px">Step 8. 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Gather Support Information on the WAP125 Wireless-AC/N Dual Band Desktop Access Point with PoE - Cisco