FAQ & Help Centre - IPinfo.io

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.offset1:first-child{margin-left:8.56353591%;*margin-left:8.45715293%}#hs-content .uneditable-input,#hs-content input,#hs-content textarea{margin-left:0}#hs-content .controls-row [class*=span]+[class*=span]{margin-left:20px}#hs-content .uneditable-input.span12,#hs-content input.span12,#hs-content textarea.span12{width:710px}#hs-content .uneditable-input.span11,#hs-content input.span11,#hs-content textarea.span11{width:648px}#hs-content .uneditable-input.span10,#hs-content input.span10,#hs-content textarea.span10{width:586px}#hs-content .uneditable-input.span9,#hs-content input.span9,#hs-content textarea.span9{width:524px}#hs-content .uneditable-input.span8,#hs-content input.span8,#hs-content textarea.span8{width:462px}#hs-content .uneditable-input.span7,#hs-content input.span7,#hs-content textarea.span7{width:400px}#hs-content .uneditable-input.span6,#hs-content input.span6,#hs-content textarea.span6{width:338px}#hs-content .uneditable-input.span5,#hs-content input.span5,#hs-content 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[class*=span]+[class*=span]{margin-left:0}#hs-content .modal{position:fixed;top:20px;left:20px;right:20px;width:auto;margin:0}#hs-content .modal.fade{top:-100px}#hs-content .modal.fade.in{top:20px}}@media (max-width:480px){#hs-content .nav-collapse{-webkit-transform:translate3d(0,0,0)}#hs-content .page-header h1 small{display:block;line-height:18px}#hs-content input[type=radio],#hs-content input[type=checkbox]{border:1px solid #ccc}#hs-content .form-horizontal .control-label{float:none;width:auto;padding-top:0;text-align:left}#hs-content .form-horizontal .controls{margin-left:0}#hs-content .form-horizontal .control-list{padding-top:0}#hs-content .form-horizontal .form-actions{padding-left:10px;padding-right:10px}#hs-content .media .pull-left,#hs-content .media .pull-right{float:none;display:block;margin-bottom:10px}#hs-content .media-object{margin-right:0;margin-left:0}#hs-content .modal{top:10px;left:10px;right:10px}#hs-content .modal-header .close{padding:10px;margin:-10px}#hs-content .carousel-caption{position:static}}@media (max-width:768px){#hs-content body{padding-top:0}#hs-content .navbar-fixed-bottom,#hs-content .navbar-fixed-top{position:static}#hs-content .navbar-fixed-top{margin-bottom:18px}#hs-content .navbar-fixed-bottom{margin-top:18px}#hs-content .navbar-fixed-bottom .navbar-inner,#hs-content .navbar-fixed-top .navbar-inner{padding:5px}#hs-content .navbar .container{width:auto;padding:0}#hs-content .navbar .brand{padding-left:10px;padding-right:10px;margin:0 0 0 -5px}#hs-content .nav-collapse{clear:both}#hs-content .nav-collapse .nav{float:none;margin:0 0 9px}#hs-content .nav-collapse .nav>li{float:none}#hs-content .nav-collapse .nav>li>a{margin-bottom:2px}#hs-content .nav-collapse .nav>.divider-vertical{display:none}#hs-content .nav-collapse .nav .nav-header{color:#777;text-shadow:none}#hs-content .nav-collapse .dropdown-menu a,#hs-content .nav-collapse .nav>li>a{padding:9px 15px;font-weight:700;color:#777;-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px}#hs-content .nav-collapse .btn{padding:4px 10px 4px;font-weight:400;-webkit-border-radius:4px;-moz-border-radius:4px;border-radius:4px}#hs-content .nav-collapse .dropdown-menu li+li a{margin-bottom:2px}#hs-content .nav-collapse .dropdown-menu a:focus,#hs-content .nav-collapse .dropdown-menu a:hover,#hs-content .nav-collapse .nav>li>a:focus,#hs-content .nav-collapse .nav>li>a:hover{background-color:#f2f2f2}#hs-content .navbar-inverse .nav-collapse .dropdown-menu a,#hs-content .navbar-inverse .nav-collapse .nav>li>a{color:#999}#hs-content .navbar-inverse .nav-collapse .dropdown-menu a:focus,#hs-content .navbar-inverse .nav-collapse .dropdown-menu a:hover,#hs-content .navbar-inverse .nav-collapse .nav>li>a:focus,#hs-content .navbar-inverse .nav-collapse .nav>li>a:hover{background-color:#111}#hs-content .nav-collapse.in .btn-group{margin-top:5px;padding:0}#hs-content .nav-collapse .dropdown-menu{position:static;top:auto;left:auto;float:none;display:none;max-width:none;margin:0 15px;padding:0;background-color:transparent;border:none;-webkit-border-radius:0;-moz-border-radius:0;border-radius:0;-webkit-box-shadow:none;-moz-box-shadow:none;box-shadow:none}#hs-content .nav-collapse .open>.dropdown-menu{display:block}#hs-content .nav-collapse .dropdown-menu:after,#hs-content .nav-collapse .dropdown-menu:before{display:none}#hs-content .nav-collapse .dropdown-menu .divider{display:none}#hs-content .nav-collapse .nav>li>.dropdown-menu:after,#hs-content .nav-collapse .nav>li>.dropdown-menu:before{display:none}#hs-content .nav-collapse .navbar-form,#hs-content .nav-collapse .navbar-search{float:none;padding:9px 15px;margin:9px 0;border-top:1px solid #f2f2f2;border-bottom:1px solid #f2f2f2;-webkit-box-shadow:inset 0 1px 0 rgba(255,255,255,.1),0 1px 0 rgba(255,255,255,.1);-moz-box-shadow:inset 0 1px 0 rgba(255,255,255,.1),0 1px 0 rgba(255,255,255,.1);box-shadow:inset 0 1px 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/> <meta property="og:url" content="https://ipinfo.io/faq" /> </head> <body data-page-type=""> <header> <div class="general-announcement-banner"> <div class="container"> <span>Explore our IP Address Database Downloads for instant access to our IP address insights</span> <a class="general-announcement-banner__action" title="Learn more" href="/products/ip-database-download">Learn more</a> </div> </div> <nav class="navbar navbar-expand-md"> <div class="container position-relative"> <a class="navbar-brand" href="/"><img src="https://cdn.ipinfo.io/static/images/layout/logo.svg" height="30" alt="IPinfo - Comprehensive IP address data, IP geolocation API and database"></a> <button class="navbar-toggler collapsed" type="button" data-toggle="collapse" data-target="#navbarMenu" aria-controls="navbarMenu" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse flex-grow-0" id="navbarMenu"> <ul class="navbar-nav align-items-stretch order-1 order-lg-2 d-md-none my-4 my-sm-2 d-xl-flex "> <li class="nav-item mr-0 mr-md-3"> <a class="btn btn-white btn-block mb-2 mb-xl-0" href="/login">Login</a> </li> <li class="nav-item"> <a class="btn btn-primary btn-block" href="/signup">Sign up</a> </li> </ul> <ul class="navbar-nav navbar-nav-main order-2 order-lg-1"> <li class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" id="navbarDropdownProducts" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Products</a> <div class="dropdown-menu" aria-labelledby="navbarDropdownProducts"> <ul> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/ip-geolocation-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/geolocation-small.svg" alt="Geolocation" /></a></div> <div><h6><a href="/products/ip-geolocation-api">IP to Geolocation API</a></h6> <p><a href="/products/ip-geolocation-api">Customize user experiences</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/ranges-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/ranges-small.svg" alt="IP ranges" /></a></div> <div><h6><a href="/products/ranges-api">IP Ranges API</a></h6> <p><a href="/products/ranges-api">Target specific IP ranges</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/proxy-vpn-detection-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/privacy-small.svg" alt="Privacy detection" /></a></div> <div><h6><a href="/products/proxy-vpn-detection-api">Privacy Detection API</a></h6> <p><a href="/products/proxy-vpn-detection-api">Unmask users' identities</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/ip-company-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/company-small.svg" alt="Company" /></a></div> <div><h6><a href="/products/ip-company-api">IP to Company API</a></h6> <p><a href="/products/ip-company-api">Leverage anonymous leads</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/asn-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/asn-small.svg" alt="ASN" /></a></div> <div><h6><a href="/products/asn-api">ASN API</a></h6> <p><a href="/products/asn-api">Improve data enrichment</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/reverse-ip-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/domains-small.svg" alt="Domains" /></a></div> <div><h6><a href="/products/reverse-ip-api">Hosted Domains API</a></h6> <p><a href="/products/reverse-ip-api">Enhance lead generation</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/ip-carrier-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/carrier-small.svg" alt="Geolocation" /></a></div> <div><h6><a href="/products/ip-carrier-api">IP to Mobile Carrier API</a></h6> <p><a href="/products/ip-carrier-api">Identify mobile users</a></p></div> </li> <li class="d-flex align-items-center"> <div class="pr-2"><a href="/products/ip-abuse-contact-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/abuse-small.svg" alt="Abuse contact" /></a></div> <div><h6><a href="/products/ip-abuse-contact-api">Abuse Contact API</a></h6> <p><a href="/products/ip-abuse-contact-api">Automate abusive IP reporting</a></p></div> </li> <li class="d-flex align-items-center mb-sm-0"> <div class="pr-2"><a href="/products/whois-api"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/whois-small.svg" alt="Database download" /></a></div> <div><h6><a href="/products/whois-api">IP Whois API</a></h6> <p><a href="/products/whois-api">Get more IP insights</a></p></div> </li> </ul> <div class="d-flex align-items-center mb-sm-0 db-menu"> <div class="pr-2"><a href="/products/ip-database-download"><img class="p-icon" src="https://cdn.ipinfo.io/static/images/product-icons/database-download-small.svg" alt="Database download" /></a></div> <div><h6><a href="/products/ip-database-download">IP Database Download</a></h6> <p><a href="/products/ip-database-download">Access data the way you choose</a></p></div> </div> </div> </li> <li class="nav-item dropdown position-static"> <a class="nav-link dropdown-toggle" href="#" id="navbarDropdownSolutions" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Solutions</a> <div class="dropdown-menu solutions-dropdown-menu" aria-labelledby="navbarDropdownSolutions"> <ul> <li> <ul> <li> <h5><a href="/enterprise">Enterprise</a></h5> <p><a href="/enterprise">Customized features for fast-moving organizations</a></p> </li> <li> <h5><a href="/integrations">Integrations</a></h5> <p><a href="/integrations">Enhance your IP address insights</a></p> </li> </ul> </li> <li> <h5 class="mb-3"><a href="/use-cases">Use Cases</a></h5> <ul class="solutions-dropdown-menu__use-cases-lists-list"> <li class="solutions-dropdown-menu__use-cases-list-container solutions-dropdown-menu__use-cases-list-container--popular w-auto"> <h5 class="solutions-dropdown-menu__use-case-type font-size-12 font-weight-bold mb-3 text-uppercase">The most popular use cases</h5> <ul class="solutions-dropdown-menu__use-cases-list solutions-dropdown-menu__use-cases-list--popular"> <li class="w-auto m-0"> <a title="Advertising Technology" href="/use-cases/ip-data-for-advertising"> <h6 class="solutions-dropdown-menu__use-case"> Advertising Technology </h6> <p class="solutions-dropdown-menu__use-case-sub"> Keep up with advertising innovation and reach the best buyers </p> </a> </li> <li class="w-auto m-0"> <a title="Cyber Security" href="/use-cases/cybersecurity"> <h6 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