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class="elementor-button elementor-button-link elementor-size-sm" href="/subscribe/#subnow"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">SUBSCRIBE TODAY</span> </span> </a> </div> </div> </div> </div> </div> </div> </header> </div> <div id="content" class="site-content"> <div class="ast-container"> <div id="primary" class="content-area primary"> <main id="main" class="site-main"> <article class="post-433 page type-page status-publish ast-article-single" id="post-433" itemtype="https://schema.org/CreativeWork" itemscope="itemscope"> <header class="entry-header ast-no-title ast-header-without-markup"> </header>  <div class="entry-content clear" itemprop="text"> <div data-elementor-type="wp-page" data-elementor-id="433" class="elementor elementor-433" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-1b1a7f5a elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1b1a7f5a" data-element_type="section"> <div class="elementor-container elementor-column-gap-no"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ae7a376" data-id="6ae7a376" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2e0ff358 elementor-widget elementor-widget-heading" data-id="2e0ff358" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">FAQ's</h2> </div> </div> <div class="elementor-element elementor-element-3b16e08a uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq" data-id="3b16e08a" data-element_type="widget" data-widget_type="uael-faq.default"> <div class="elementor-widget-container"> <div id='uael-faq-wrapper-991' class="uael-faq-wrapper"> <div class="uael-faq-container uael-faq-layout-accordion" data-layout="accordion" > <div id="uael-accordion-1e03f96" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-1e03f96 uael-question-span" tabindex="0" id="uael-faq-1-67ef4589b74b8">As a Radio Times magazine subscriber, how do I activate my free access?</span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>Simply choose the <strong>Free for Radio Times Subscribers</strong> option (or <strong><a href="https://www.radiotimespuzzles.com/product/free-for-radio-times-subscribers/">click here</a></strong>) and click subscribe now.</p><p> </p><p>Enter your subscriber number, and the monthly cost will be reduced to zero. Then fill in your name and address details and click <strong>Subscribe</strong>.</p><p> </p><p><strong>Please do not enter your card details.</strong> – If you have entered your subscriber number and this is still showing, please refresh the page and try again.</p><p> </p><p>You can find your subscription number on your subscription welcome letter or email and above your address on your delivered magazine. The number is ten digits long and begins with the number '4'.</p><p> </p><p>If you do not have this information to hand you can <strong><a href="https://www.buysubscriptions.com/customer-services/contact">contact us</a></strong> to confirm your subscription number. Please provide your name, address, and select Radio Times magazine to help us identify your account.</p></span> </span> </div> </div> <div id="uael-accordion-bb36a48" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-bb36a48 uael-question-span" tabindex="0" id="uael-faq-2-67ef4589b74fa">How do I contact Radio Times Puzzles? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>You can contact Radio Times Puzzles by calling 03302 232 639<br />Via our <a href="https://www.radiotimespuzzles.com/contact/">contact form here</a></p></span> </span> </div> </div> <div id="uael-accordion-fd95ab2" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-fd95ab2 uael-question-span" tabindex="0" id="uael-faq-3-67ef4589b7523">When can I view the puzzle answers? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span>You can view any puzzle answer at any time by simply selecting the reveal button underneath each puzzle. You can also get hints by selecting the hints button. </span> </span> </div> </div> <div id="uael-accordion-4517c8a" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-4517c8a uael-question-span" tabindex="0" id="uael-faq-4-67ef4589b7549">What is a hint? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>A hint is a letter or number that can be revealed within a puzzle. Click on ‘Hints’ to receive a random letter or number hint. You can use up to 5 hints per puzzle. If you give up completely just hit ‘reveal’. Please note you can only use the reveal function 7 days after starting the puzzle</p></span> </span> </div> </div> <div id="uael-accordion-a8a2eab" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-a8a2eab uael-question-span" tabindex="0" id="uael-faq-5-67ef4589b756c">How do I view my submitted answers? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span>If you go to the My Account section, you can view your previously submitted puzzles and answers underneath. Alternatively you can go back into each Puzzle and select the ‘reveal’ button.</span> </span> </div> </div> <div id="uael-accordion-ea0a3a0" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-ea0a3a0 uael-question-span" tabindex="0" id="uael-faq-6-67ef4589b7590">When does the timer start? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>The timer will start as soon as you open a puzzle. The timer will only pause as soon as you press save and exit and will resume when you revisit the puzzle. Once the puzzle is completed correctly the timer will stop and display the time taken to complete the puzzle.</p></span> </span> </div> </div> <div id="uael-accordion-8f30a19" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-8f30a19 uael-question-span" tabindex="0" id="uael-faq-7-67ef4589b75b4">Can I save incomplete puzzles? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span>If you are playing a puzzle and would like to pause and save it to finish at a later date, click ‘Save and Exit’ to pause the timer. You can save a puzzle at any point in time and go back to it via the ‘My Account ‘section.</span> </span> </div> </div> <div id="uael-accordion-fc93b61" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-fc93b61 uael-question-span" tabindex="0" id="uael-faq-8-67ef4589b75d7">I am having problems logging in ? </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>Experiencing issues whilst trying to log in can be caused by a number of different issues. Please check that you are using the correct email address password combination, do not have any browser extensions installed that may impact the use of cookies, make sure you are not using private/incognito browsing and you have the latest version of your current browser.</p><p>If your issues still persist, then please try contacting us here</p></span> </span> </div> </div> <div id="uael-accordion-a7ab5ad" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-a7ab5ad uael-question-span" tabindex="0" id="uael-faq-9-67ef4589b75f9">Are Radio Times Puzzles accessible on the iPhone or iPad </span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span>Yes, Radio Times Puzzles is supported on Apple devices </span> </span> </div> </div> <div id="uael-accordion-3ce4033" class="uael-faq-accordion" role="tablist"> <div class= "uael-accordion-title" aria-expanded="false" role="tab"> <span class="uael-accordion-icon uael-accordion-icon-left"> <span class="uael-accordion-icon-closed"><i class="fas fa-angle-right"></i></span> <span class="uael-accordion-icon-opened"><i class="fas fa-angle-up"></i></span> </span> <span class="uael-question-3ce4033 uael-question-span" tabindex="0" id="uael-faq-10-67ef4589b761c">Can I access Radio Times Puzzles offline?</span> </div> <div class="uael-accordion-content" role="tabpanel"> <span> <span><p>Although you need an internet connection to access the puzzles on Radio Times Puzzles, there is a handy print function, so if you prefer to complete your puzzles offline you can simply print off and puzzle at your leisure.</p></span> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> 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