Samanage Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Samanage Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="310" height="126" src="https://financesonline.com/uploads/2015/01/sam.png" class="attachment- size-" alt="Samanage" srcset="https://s.financesonline.com/uploads/2015/01/sam.png 310w, https://s.financesonline.com/uploads/2015/01/sam-300x122.png 300w, https://s.financesonline.com/uploads/2015/01/sam-220x90.png 220w, https://s.financesonline.com/uploads/2015/01/sam-93x38.png 93w" sizes="(max-width: 310px) 100vw, 310px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.9</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:95.909%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:95.909%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="10606" data-main-term="74" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = 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class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/samanage-service-desk/">SAMANAGE ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Samanage?</a></li> <li><a href="#benefits">Samanage benefits</a></li> <li><a href="#features">Overview of Samanage features</a></li> <li><a href="#problems">What Problems Will Samanage Solve?</a></li> <li><a href="#pricing">Samanage pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Samanage" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2015/01/sama-300x155.jpg 300w, https://s.financesonline.com/uploads/2015/01/sama-232x120.jpg 232w, https://s.financesonline.com/uploads/2015/01/sama-93x48.jpg 93w, https://s.financesonline.com/uploads/2015/01/sama-281x145.jpg 281w, https://s.financesonline.com/uploads/2015/01/sama.jpg 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="10606"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Samanage?</h3> </div> <p>Samanage is an award-winning IT service desk and asset management software. Samanage service management software is a solution that can instantly be deployed via a true cloud, SaaS based model. There is no hardware or software installation required, and no maintenance ever on your site. Samanage is also multi-tenant meaning a single, always new instance of software that lets customers enjoy the fastest time to value and unmatched user experience.</p> <p>Once deployed, Samanage automatically collects all IT asset configuration data, empowering IT with comprehensive reporting and alerts in a simple and elegant interface. The integrated service desk software allows users to submit requests online and provides the IT support desk with immediate access to related asset configuration, thereby expediting resolution time and improving productivity.</p> <p>You can read our <a href="https://financesonline.com/review-of-samanage-pros-cons-and-pricing-of-award-winning-it-service-desk/">detailed review of Samanage</a> if you want to learn more about the benefits and features of the software.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Samanage Benefits</h3> </div> <p><strong>Streamlining</strong></p> <ul> <li>Streamline tickets, service requests, and fulfillment processes</li> <li>Help end-users to resolve their issues on their own via knowledge base</li> <li>Build on shared knowledge and best practices from historical incidents</li> <li>Process insights on your assets to optimize your support service</li> <li>Plan and quickly execute your strategies and tactics, policies and procedures across the business</li> </ul> <p><strong>Monitoring</strong></p> <ul> <li>Monitor and control assets across your business</li> <li>Accurately and easily monitor all your contracts and software licenses</li> <li>Keep a continuous monitor on your hardware and software for possible risks</li> </ul> <p><strong>Flexibility</strong></p> <ul> <li>Integrate email with self-service portal</li> <li>Create SLA goals and monitor their progress</li> <li>Integrate popular business apps like Google Apps, Zendesk and more</li> <li>Use Samanage even while you’re away via its mobile browser</li> </ul> <p><span style="font-weight: 400;">For IT teams delivering services across the organization, Samanage is the only Enterprise Service Management software that provides a platform to reimagine how IT can deliver value to the organization today by streamlining business service requests and delivery processes through remarkable visibility, a new class of agility and an excellent service experience to help you lead the way.</span></p> <p><span style="font-weight: 400;">Samanage provides organizations of all sizes the ability to deliver excellent IT service to their organization with an easy-to-use and beautiful design that allows the modern help desk to automate the mundane tasks across departments throughout the enterprise. Using the Samanage Service Desk, IT teams have the ability to reduce support workload, streamline processes, and deliver superior service.</span></p> <p><span style="font-weight: 400;">Providing an enormous advantage to IT departments, Samanage’s integrated IT asset management solution oversees the entire asset lifecycle, from the day it is provisioned until the day it is disposed. By tracking the asset configuration, operating system and software, physical location, as well as monitoring changes to the device, Samanage Asset Management provides an unprecedented level of visibility that goes far beyond the asset itself.</span></p> <p><span style="font-weight: 400;">Able to be deployed by a technician instantly across an entire organization through Active Directory using Group Policy or Domain Login Scripts, the Samanage Asset Management agent can be installed on any device with an operating system. The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects.</span></p> <p><strong>Offers Essential Features For IT Service Desk</strong></p> <p>Samanage follows the Information Technology Infrastructure Library (ITIL) rules, which means it offers all the essential features required for the service support requirements of large IT operations. These include standard ticketing, and problem, incident, and change management.</p> <p>You can use Samanage to streamline your company’s delivery flows and service requests by providing all employees better visibility of their requests. It is easy for agents to quickly raise tickets which contain all the essential information. The main view shows all ongoing, pending, and resolved incidents. It can be fully configured to show important data such as due dates, sender, and receiver.</p> <p>The asset management feature provides you a complete view of the asset’s lifecycle from its purchase to disposal. You can view essential data on the asset such as performance, specs, and location. If you are using a BYOD (bring your own device) policy, you can track company laptops and mobile devices through Domain Login or Group Policy scripts.</p> <p><strong>It’s Intuitively And Visually Designed </strong></p> <p>Samanage’s Dashboard offers deep insights on all IT-related incidents across your business. Values are presented in metrics, graphs, and key performance indicators (KPI) to help managers get the big picture at a glance. Samanage supports dual single sign-on (SSO) capability seamlessly. After signing on, users can be assigned the full range of roles and access levels according to requirement. If you don’t need the extra features, you can avoid paying for them during price quotation.</p> <p><strong>You Can Offload Non-core Daily Tasks To Make IT More Efficient</strong></p> <p>Routine tasks can bog down your IT service. To offload routine tasks from IT support, you can create a self-service portal. Samanage offers this feature with full service catalog capabilities as it is ITIL-certified.</p> <p>The IT service catalog helps you define and publish accessible support services on your site. The catalog also blocks nuisance requests. Your IT support can document common issues and best practices in the knowledge base. This can reduce their workload. The knowledge base is backed by a stable ITIL-compliant backend.</p> <p>Samanage’s Service-Level Agreements (SLA) promise the following: deliver support commitments, track response time, measure performance, and set service targets and alerts. The SLA can be helpful for regular security checkups. Missed tasks send off warnings to alert the IT support. Other main features of the Samanage SLA are: problem management, setting of business hours, automated alerts, robust reports, and daily grading view.</p> <p><strong>You Can Track Your Assets’ Entire Lifecycle</strong></p> <p>Samanage asset management can manage both hardware and software assets, and both parts or whole of the asset. There are more than 200 properties for the hardware depository such as CPU, sound cards, disks etc. Tagging makes it simple to define the item’s status, delegate it to users, and monitor its performance. The service desk also has a robust software repository. You can easily retrieve software details and detect unauthorized installation or security bugs.</p> <p>Samanage is ideal for large enterprises as it supports all major operating systems (Mac, Unix, Windows, iOS, and Android). Samanage also delivers warranty details automatically when you need it. Plus, it offers companies better visibility on incidents and issues.</p> <p><strong>It’s Easily Scalable </strong></p> <p>Samanage is an integrated solution that is designed for full ITIL compliance. Therefore, it is a suitable application for the service desk workflows of large companies. Since Samanage is a cloud service it is also suitable for small and medium-sized businesses. This provides businesses the agility to boost their support infrastructure to match growing needs. Pricing is offered based on the number of asset devices and support agents. Your price plan can be tailored to match your IT operations.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Samanage Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>IT Service Desk</li> <li>Contracts & Licenses</li> <li>Knowledge Base</li> <li>IT Asset Management</li> <li>Self-service Portal</li> <li>Risk Detection</li> <li>Problems & Changes</li> <li>IT Service Catalog</li> <li>SLA Management</li> <li>Reports and API</li> <li>Mobile Access</li> <li>Integrations Suite</li> <li>Tailored dashboard</li> <li>Risks tab</li> <li>Built-in best practices</li> <li>Automatic classification</li> <li>Warranty sync</li> <li>Drag & drop setup</li> <li>QR Audit tool</li> <li>Invisible patches</li> <li>Crowdsource printers</li> <li>No-regrets undo</li> <li>Fewer clicks</li> <li>Snapshot view</li> <li>Always current</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Samanage Solve?</h3> </div> <p><strong>Lack of reporting with little to no visibility into critical data: </strong><span style="font-weight: 400;">Samanage enables IT teams large and small to see into their IT organization as well as bring valuable insights to the organization as a whole. With the Samanage dashboard, admins can quickly see reporting around service requests, customer satisfaction, and the current status of pending tickets. With reporting, measurability, and insights from Samanage, IT is armed with the data that showcases the true value of IT to organizational leaders.</span></p> <p><strong>Complex, clunky platforms that are not scalable: </strong><span style="font-weight: 400;">Using Samanage provides technicians with the agility to streamline business service requests and delivery processes from IT to HR to Procurement. As a SaaS application, Samanage believes in continuous improvement and utilizes the feedback from customers to improve its platform. With no “releases” or “versions”, Samanage updates the application with little to no interruption to service, providing users with quick time to value and a new pathway to the future of IT.</span></p> <p><strong>High service cost and complicated implementation: </strong><span style="font-weight: 400;">Samanage offers an excellent service experience as it believes that its users should truly love the product they use daily. From the purchase process through the implementation of Samanage, organizations have the support of the Samanage team. Through the Samanage Community, phone calls, live chat, and social media, Samanage team members are literally just a click away to answer questions and accept feedback.</span></p> </div> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Samanage Position In Our Categories</h3> </div> <p> Knowing that businesses have specific business needs, it is only practical they abstain from getting an all-encompassing, “perfect” business program. However, it is almost impossible to pinpoint such an app even among branded software products. The efficient thing to do would be to take note of the varied key factors that entail deliberation including crucial features, pricing, technical skill ability of the employees, company size, etc. After which, you must do your research to a full extent. Go over some Samanage analyses and scrutinize each of the software options in your list in detail. Such well-rounded product research ensure you keep away from ill-fitting apps and pay for the one which provides all the benefits your business requires to achieve growth. </p> <p><strong>Position of Samanage in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>Samanage is one of the <strong>top 50</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Samanage is one of the <strong>20</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Samanage is one of the <strong>top 20</strong> <a href="https://financesonline.com/it-asset-management/">IT Asset Management Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>Each company has different wants and needs a system that can be personalized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no platform can offer perfect features out-of-the-box. When you look for a software product, first be sure what you require it for. Read some Samanage Customer Support Software reviews and ask yourself do you want basic functionality or do you require sophisticated tools? Are there any industry-specific tools that you are searching for? Find the answers to these questions to help your search. There are lots of aspects that you need to consider and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the system that offers all that you want to enhance your company effectiveness and productivity.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Samanage Cost?</h3> </div> <p><strong>Samanage Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Quote-based Plan</span> <p>Contact vendor</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Samanage pricing details?</h3> </div> <p><strong>Samanage Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Quote-based Plan</p> <p>Contact vendor</p> </div> </div> <p>The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.</p> <p>If you want to learn more about their enterprise pricing you can easily <a href="https://financesonline.com/see/samanage-pricing/">request a quote here</a>. There is also a great <a href="https://financesonline.com/see/samanage-trial/">Samanage 14-day free trial</a> available that should give you a good firsthand impression of the software’s capabilities.</p> <p>Available pricing plans include:</p> <ul> <li>IT Service Desk</li> <li>IT Asset Management</li> <li>Integrated IT Solution</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 82 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 0 </span> </div> </div> <p> <p>We realize that when you choose to buy a Customer Support Software it’s important not only to learn how experts evaluate it in their reviews, but also to discover whether the real people and enterprises that purchased these solutions are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and Samanage reviews across a wide range of social media sites. The data is then displayed in a simple to understand way revealing how many people had positive and negative experience with Samanage. With that information at hand you should be equipped to make an informed buying choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Quote-based</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Samanage?</h3> </div> <ul> <li>Google Apps</li> <li>Zapier</li> <li>Zendesk</li> <li>Citrix GoToAssist Remote Support</li> <li>Okta</li> <li>OneLogin</li> <li>CA SiteMinder and CA CloudMinder</li> <li>Samanage on-premise or cloud REST API</li> <li>QR and barcodes</li> <li>Jira</li> <li>LogMeIn</li> <li>Centrify</li> <li>Salesforce</li> <li>Dropbox</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Samanage User Reviews</h3></div> <p class="mb-hide">Samanage average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:95.909%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.8/5 <span id="ur-scroll">(11 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Cary" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Cary</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> Why Samanage? I can easily organize my helpdesk system, I can customize mu dashboard with some relevant metrics, it's easy to use and doesn’t take much time in training, I can adapt in organization very quickly and effortlessly, I get easy automation through Samanage workflow, I am able to set up trainings for different integrations, and its integrations with online management systems are really useful for running my business.</p> <p><strong>CONS:</strong> I don’t have anything to dislike about this software. They could include more design options. All in all the software is great.</p> </div> <div class="review-meta"> <p>Reviewed 4 years ago</p> <a href="/p/samanage-service-desk/easy-to-implement-and-easy-to-use-great-software-34969/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Anonymous Reviewer</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">2/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> Overall, the product is easy to use and does support the general ITSM/ITIL model, which is great for IT departments to follow. Setup is easy, and the general look and feel of the product is nice. There is some ability to customize the portal and emails, as well as add custom fields to each category form.</p> <p><strong>CONS:</strong> There is an overall general lack of support for this product. Most times, when you call in for support, you get a super rude customer service rep who dismisses your issue, or you get a voicemail box. There is no call waiting queue, so if nobody answers or nobody is available, you go to a voicemail box and are at their mercy for a call back (rather than waiting on hold for the next available rep). They recently upgraded their phone system (as their reps tell me), which is very spotty/lots of quality issues and dropped calls. In addition, they announced dropping support for Linux, which is no good--especially if you are looking for one tool that works as an all-in-one tool to support your IT shop. They only want to support Windows. They also need to work on the back end of the product--there are many places where you have to set a setting twice to have the effect you are looking for (which you only discover when things aren't working as expected). Finally, they dump SSO on to third-parties, which have limited support. Their support team won't help if you're having issues with SSO, and neither will the third party, as neither "knows how the other product works." Both tell you to "contact the other company."</p> </div> <div class="review-meta"> <p>Reviewed 8 years ago</p> <a href="/p/samanage-service-desk/lack-support-enterprise-systems-42046/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 11 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="10606" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Very useful software we can provide great service to our customers</p> <a href="/p/samanage-service-desk/very-useful-software-we-can-provide-great-service-to-our-customers-34972/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Courtney" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Courtney</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 12.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology Service</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love Samanage features like: SLA rules, Problem management, Reports and others. Their customer support is excellent, they are always ready for help and for providing additional trainings if needed. We always have a full picture of our progress.</p> <p><strong>CONS:</strong> I love this software, but they need some improvements in every tool. I would like to schedule reports, and send them to some users or even groups. I like to show progress or alerts on my dashboards. I would like to have dynamic targets for SLA rules.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34972"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34972"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Powerful helpdesk management tool</p> <a href="/p/samanage-service-desk/powerful-helpdesk-management-tool-34974/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Pete" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Pete</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 01.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love the integration with Google App, thanks to this integration we don’t need separate login to access Samanage, and we are doing this directly from Gmail. Samanage provides us with great workflow and asset tracking abilities. I like that this is a cloud based software and it is great for our IT department. They are always open to critics and suggestions, they constantly improve the software and this makes our work easier.</p> <p><strong>CONS:</strong> There is nothing to dislike. I love the improvements and the new features.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34974"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34974"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (11)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to use and very helpful software for small and medium sized businesses</p> <a href="/p/samanage-service-desk/easy-to-use-and-very-helpful-software-for-small-and-medium-sized-businesses-34967/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jessy" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jessy</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Samanage is clear, easy to use and provides you with a lot of reporting options and sorting filters. I love its interface. I am amazed how well the software works on mobile device and tablets. You can navigate it as you wish. They made this software very intuitive and understandable. The contact section is very useful. This software is great for small and medium sized businesses. I love calendar notification features. Samanage works well with Zendesk. This integration helps us to track machine maintenance and issues.</p> <p><strong>CONS:</strong> The software is great, I don’t have things I dislike. It would be great if they could add integration with SSO component or with Active Directory. This is the only thing I would like to see in Samanage. Also, they could add an app so we can install to a DC.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34967"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34967"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy setup, configurations, options and modifications</p> <a href="/p/samanage-service-desk/easy-setup-configurations-options-and-modifications-34970/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Katie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Katie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Financial Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Samanage is easy to implement and meets all our Service Desk Management needs. We can post solutions to our users, and offers Incident Management system. This software gives me the ability to see all changes in one place when I modify and save them to other place. Changes to Forms and Fields are done effortlessly using only dropdowns and some configurable text fields. It is very easy to set up the Service Level Management, and what’s more you are able to copy a current rule set. I can easily import users from XLSX. Samanage allows me to modify the permissions and memberships of all users, and I can do this via mobile phone.</p> <p><strong>CONS:</strong> To be honest, Samanage needs some improvements. For example they need to work on their notification features. When a problem arises all notifications are gone. There is no notification when a problem gets assigned or commented, you need to go back and update the status. And that means you cannot set up alerts when problem lingers.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34970"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34970"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helps us to manage our assets</p> <a href="/p/samanage-service-desk/helps-us-to-manage-our-assets-34973/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Willie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Willie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 03.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology Service</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Samanage is great and powerful solution for tracking assets, keeping IT in order and managing work orders. The software is highly improved, and their management staff are very responsive and open for suggestions, solving issues and feature requests. Samanage brings the tracking to the next level with its Asset management feature.</p> <p><strong>CONS:</strong> No dislikes by now. It changed our picture of the support service in our work environment.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34973"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34973"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great tool for tracking the life-cycle of products</p> <a href="/p/samanage-service-desk/great-tool-for-tracking-the-life-cycle-of-the-product-34965/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Eileen" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Eileen</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Security and Investigations</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We made a transfer from IT ticketing system to Samanage, and now we can easily track tickets during their life-cycle, track inventory, we have CMDB. Our work is completely changed and improved since we start using this software. We are now focused on developing innovations and finding opportunities.</p> <p><strong>CONS:</strong> They could change something on the reporting option. But on the other hand, with API we can do customization easily.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34965"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34965"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to implement and easy to use. Great software</p> <a href="/p/samanage-service-desk/easy-to-implement-and-easy-to-use-great-software-34969/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Cary" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Cary</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.01.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Why Samanage? I can easily organize my helpdesk system, I can customize mu dashboard with some relevant metrics, it's easy to use and doesn’t take much time in training, I can adapt in organization very quickly and effortlessly, I get easy automation through Samanage workflow, I am able to set up trainings for different integrations, and its integrations with online management systems are really useful for running my business.</p> <p><strong>CONS:</strong> I don’t have anything to dislike about this software. They could include more design options. All in all the software is great.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34969"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34969"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Very useful HelpDesk tool</p> <a href="/p/samanage-service-desk/very-useful-helpdesk-tool-34966/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Alma" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Alma</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 01.01.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Retail</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The workflow of Samanage engine is awesome, they are constantly improving something. Asset Management is a very useful tool, also the service is easy to extend via GPO. User-friendly, intuitive and it’s very easy to setup every option and feature. Also, you have integration with ADUC.</p> <p><strong>CONS:</strong> There is nothing to dislike about this software. We are new to this system and we still learn how to use it.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34966"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34966"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great helpdesk tool</p> <a href="/p/samanage-service-desk/great-helpdesk-tool-34971/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Noah" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Noah</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology Service</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We use Samanage for Helpdesk and it is a very powerful ITSM app. The Asset Management feature is great for our service management section. The Asset management is based on OCSInventory. I love their customer support team, they are always responsive and helpful when I have some issues when running the software. They are always open for suggestions and they constantly work on their improvement.</p> <p><strong>CONS:</strong> I have a suggestion for Samanage team, they could implement a roadmap to tenants and they could include updates and improvements before they are applied. Also, they could work on more customizable option for the user emails and the end user portal.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34971"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34971"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Very satisfied with this product</p> <a href="/p/samanage-service-desk/very-satisfied-with-this-product-34968/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Russell" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Russell</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 30.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Food & Beverages</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Samanage is very customizable software, and I am able to customize all our requests. The workflow feature for ticketing is very beneficial tool for our departments. We use the helpdesk option to respond to our different stores requests for some issues about the product. We are able to store stock answer for repeated questions by simply listing the solution on the help desk.</p> <p><strong>CONS:</strong> I’m not satisfied with the requirements for linking data with offers.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="34968"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="34968"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Lack of Support for Enterprise Systems</p> <a href="/p/samanage-service-desk/lack-support-enterprise-systems-42046/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">2/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">1/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2"></span><span data-star="3"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">1/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 13.03.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Staffing and Recruiting</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Overall, the product is easy to use and does support the general ITSM/ITIL model, which is great for IT departments to follow. Setup is easy, and the general look and feel of the product is nice. There is some ability to customize the portal and emails, as well as add custom fields to each category form.</p> <p><strong>CONS:</strong> There is an overall general lack of support for this product. Most times, when you call in for support, you get a super rude customer service rep who dismisses your issue, or you get a voicemail box. There is no call waiting queue, so if nobody answers or nobody is available, you go to a voicemail box and are at their mercy for a call back (rather than waiting on hold for the next available rep). They recently upgraded their phone system (as their reps tell me), which is very spotty/lots of quality issues and dropped calls. In addition, they announced dropping support for Linux, which is no good--especially if you are looking for one tool that works as an all-in-one tool to support your IT shop. They only want to support Windows. They also need to work on the back end of the product--there are many places where you have to set a setting twice to have the effect you are looking for (which you only discover when things aren't working as expected). Finally, they dump SSO on to third-parties, which have limited support. Their support team won't help if you're having issues with SSO, and neither will the third party, as neither "knows how the other product works." Both tell you to "contact the other company."</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42046"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42046"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=10606">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="10606"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--resources"></span> <h3>Useful Samanage Resources</h3> </div> <ul class="ul-normal"> <li><a href="https://financesonline.com/top-10-alternatives-zendesk-analysis-leading-help-desk-software-solutions/" title="Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions">Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions</a></li> <li><a href="https://financesonline.com/top-10-alternatives-freshdesk-comparison-popular-help-desk-software-systems/" title="Top 10 Alternatives to Freshdesk: Comparison of Popular Help Desk Software Systems">Top 10 Alternatives to Freshdesk: Comparison of Popular Help Desk Software Systems</a></li> </ul> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Samanage Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dyb292ZS1oZWxwZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Groove" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Groove-Logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Groove-Logo2.png 186w" /></div> <a href="/p/groove-helpdesk/" title="Groove" >Groove Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">9.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2UtbGl2ZW1lc3NhZ2Uv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce LiveMessage" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2018/08/salesforce-service-cloud-logo-3-1-93x48.png 93w, https://s.financesonline.com/uploads/2018/08/salesforce-service-cloud-logo-3-1.png 186w" /></div> <a href="/p/salesforce-livemessage/" title="Salesforce LiveMessage" >Salesforce LiveMessage Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Fuc3dlcmRhc2gv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AnswerDash" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2.png 186w" /></div> <a href="/p/answerdash/" title="AnswerDash" >AnswerDash Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cHBvcnRiZW5jaC8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" 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href="/p/avaya-aura-call-center-elite/" title="Avaya Aura Call Center Elite" >Avaya Aura Call Center Elite Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">7.1</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Samanage By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w" /></div> <a href="/p/zoho-desk/" title="Zoho Desk" >Learn more about 2025 pricing plans for Zoho Desk</a> </div> <div class="products-table__right">Free</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvdG1pbmQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Botmind" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Botmind-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Botmind-logo2.png 186w" /></div> <a href="/p/botmind/" title="Botmind" >Learn more about 2025 pricing plans for Botmind</a> </div> <div class="products-table__right">By quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2tsaW5rLWNsb3VkLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="klink.cloud" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/08/download_1_optimized-93x48.png 93w, https://s.financesonline.com/uploads/2024/08/download_1_optimized.png 186w" /></div> <a href="/p/klink-cloud/" title="klink.cloud" >Learn more about 2025 pricing plans for klink.cloud</a> </div> <div class="products-table__right">$14.99</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Fuc3dlcmJhc2Uv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Answerbase" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/Answerbase-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/Answerbase-logo2.png 186w" /></div> <a href="/p/answerbase/" title="Answerbase" >Learn more about 2025 pricing plans for Answerbase</a> </div> <div class="products-table__right">$49</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVvcHMv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveOps" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Liveops-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Liveops-logo2.png 186w" /></div> <a href="/p/liveops/" title="LiveOps" >Learn more about 2025 pricing plans for LiveOps</a> </div> <div class="products-table__right">$190</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Support Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dlbmVzeXMv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Genesys" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/genesys_logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/genesys_logo2.png 186w" /></div> <a href="/p/genesys/" title="Genesys reviews" >What do users think about Genesys</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.5</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvdG1pbmQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Botmind" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Botmind-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Botmind-logo2.png 186w" /></div> <a href="/p/botmind/" title="Botmind reviews" >What do users think about Botmind</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nsb3VkYWdlbnQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CloudAgent" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/CloudAgent-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/CloudAgent-logo2.png 186w" /></div> <a href="/p/cloudagent/" title="CloudAgent reviews" >What do users think about CloudAgent</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.2</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NhbGxmaXJlLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CallFire" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/callfirelogo1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/callfirelogo1.png 186w" /></div> <a href="/p/callfire/" title="CallFire reviews" >What do users think about CallFire</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.5</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tYXNzaXN0Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Assist" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Assist.png 186w" /></div> <a href="/p/zoho-assist/" title="Zoho Assist reviews" >What do users think about Zoho Assist</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">98%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Samanage Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLXppbmd0cmVl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zingtree" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Zingtree-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Zingtree-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-zingtree" title="Comparison of Samanage vs. Zingtree" class="set-width" >Compare Samanage vs Zingtree 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLW1pY29udGFjdC1jZW50ZXI=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="MiContact Center" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/mitel-logo22-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/mitel-logo22.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-micontact-center" title="Comparison of Samanage vs. MiContact Center" class="set-width" >Compare Samanage vs MiContact Center 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLXplbmRlc2s=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-zendesk" title="Comparison of Samanage vs. Zendesk" class="set-width" >Compare Samanage vs Zendesk 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLWRlc2tyb2xs""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="DeskRoll" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/DeskRoll-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/DeskRoll-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-deskroll" title="Comparison of Samanage vs. DeskRoll" class="set-width" >Compare Samanage vs DeskRoll 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLW5pY2VyZXBseQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Nicereply" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Nicereply-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Nicereply-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-nicereply" title="Comparison of Samanage vs. Nicereply" class="set-width" >Compare Samanage vs Nicereply 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLXN1cHBvcnRkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SupportDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/SupportDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/SupportDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-supportdesk" title="Comparison of Samanage vs. SupportDesk" class="set-width" >Compare Samanage vs SupportDesk 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLWN1c3RvbWVyc3VyZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CustomerSure" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/CustomerSure-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/CustomerSure-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-customersure" title="Comparison of Samanage vs. CustomerSure" class="set-width" >Compare Samanage vs CustomerSure 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLXN0cmlkZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Stride" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/10/stride-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2017/10/stride-logo1.png 200w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-stride" title="Comparison of Samanage vs. Stride" class="set-width" >Compare Samanage vs Stride 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLWFkbWluaXRyYWNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AdminiTrack" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-adminitrack" title="Comparison of Samanage vs. AdminiTrack" class="set-width" >Compare Samanage vs AdminiTrack 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vc2FtYW5hZ2Utc2VydmljZS1kZXNrLXZzLWNoYXRyYS1pbw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Chatra.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/chatra-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/chatra-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/samanage-service-desk-vs-chatra-io" title="Comparison of Samanage vs. Chatra.io" class="set-width" >Compare Samanage vs Chatra.io 2025</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Samanage user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Very useful software we can provide great service to our customers</p> <a href="/p/samanage-service-desk/very-useful-software-we-can-provide-great-service-to-our-customers-34972/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Courtney" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Courtney</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 12.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology Service</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Powerful helpdesk management tool</p> <a href="/p/samanage-service-desk/powerful-helpdesk-management-tool-34974/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Pete" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Pete</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 01.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to use and very helpful software for small and medium sized businesses</p> <a href="/p/samanage-service-desk/easy-to-use-and-very-helpful-software-for-small-and-medium-sized-businesses-34967/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Jessy" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Jessy</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy setup, configurations, options and modifications</p> <a href="/p/samanage-service-desk/easy-setup-configurations-options-and-modifications-34970/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Katie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Katie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Financial Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helps us to manage our assets</p> <a href="/p/samanage-service-desk/helps-us-to-manage-our-assets-34973/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Willie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Willie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 03.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology Service</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-12-14T14:08:01+00:00" title="2024-12-14 14:08:01">2024-12-14</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Customer Support Software of 2025 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-cs/" title="zendesk-cs" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk-omni/" title="freshdesk-omni" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png 220w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-300x123.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-93x38.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-354x145.png 354w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-cs-vs-freshdesk-omni-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/customer-support-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/samanage-service-desk/", "name": "Samanage", "image": "https://financesonline.com/uploads/2015/01/sam-220x90.png", "featureList": "IT Service Desk,\nContracts & Licenses,\nKnowledge Base,\nIT Asset Management,\nSelf-service Portal,\nRisk Detection,\nProblems & Changes,\nIT Service Catalog,\nSLA Management,\nReports and API,\nMobile Access,\nIntegrations Suite,\nTailored dashboard,\nRisks tab,\nBuilt-in best practices,\nAutomatic classification,\nWarranty sync,\nDrag & drop setup,\nQR Audit tool,\nInvisible patches,\nCrowdsource printers,\nNo-regrets undo,\nFewer clicks,\nSnapshot view,\nAlways current.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2015/01/sama-300x155.jpg" }, "description": "Samanage is an award-winning IT service desk and asset management software. Samanage service management software is a solution that can instantly be deployed via a true cloud, SaaS based model. There is no hardware or software installation required, and no maintenance ever on your site. Samanage is also multi-tenant meaning a single, always new instance of software that lets customers enjoy the fastest time to value and unmatched user experience.\nOnce deployed, Samanage automatically collects all IT asset configuration data, empowering IT with comprehensive reporting and alerts in a simple and elegant interface. The integrated service desk software allows users to submit requests online and provides the IT support desk with immediate access to related asset configuration, thereby expediting resolution time and improving productivity.\nYou can read our detailed review of Samanage if you want to learn more about the benefits and features of the software.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.9", "applicationCategory": "Customer Support Software" }, "headline": "Samanage review", "awards": [], "dateModified": "2024-12-14T14:08:01+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="10606" data-type="post" data-url="https://reviews.financesonline.com/p/samanage-service-desk/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/samanage-service-desk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/samanage-service-desk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/samanage-service-desk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":10606,"main_term_slug":"customer-support-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Samanage Reviews: Pricing & Software Features 2024 - Financesonline.com