Find Out How We Apply Our Research Methodology

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</nav> </div> <div id="cat-show" class="categories-menu__show-all">SHOW <span class="all">ALL</span><span class="popular">POPULAR</span> CATEGORIES</div> </div> <div class="page-scoring"> <div class="page-scoring__banner"> <div class="main-container"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/svg/scoring-methodology-icon.svg" alt="Scoring Methodology icon" class="lazyload"> <h1>Scoring Methodology</h1> <p>Find out how we apply our research methodology to craft useful, unbiased metrics that allow our users<br> to easily make informed decisions about their business.</p> </div> </div> <div class="main-container page-scoring__content"> <div class="page-scoring__btns"> <a href="#" title="Research Methodology" class="btn current">RESEARCH METHODOLOGY</a> <a href="/research-team/" title="Research Team" class="btn">RESEARCH TEAM</a> <a href="/research-center/" title="Research Center" class="btn">RESEARCH CENTER</a> <a href="/research-data/" title="Research Data" class="btn">RESEARCH DATA</a> </div> <div class="col col--50 col--sm text-left"> <h3> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/smart_score_icon.png" alt="SmartScore" class="lazyload"> SmartScore™ System <span class="clearfix"></span> </h3> <p>What makes our site really unique is our SmartScore™ system and our method of evaluating overall user satisfaction with the software.</p> <p>Our team of B2B and finance experts prepares a detailed and unbiased analysis of every solution’s main features, but they also pay close attention to other elements we realize are important to clients: collaboration features, customization, integration with other tools, customer support and mobility.</p> <p>All these elements are taken into consideration when calculating the final score (on a 1 to 10 scale) giving our users a great initial impression on how useful a product actually is.</p> <p>Since different aspects of the product have different significance on the overall impression each factor has a different impact on the final score.</p> <p><strong>Here are all the factors used in calculating the SmartScore and their score weights:</strong></p> </div> <div class="col col--50 col--sm img-right page-scoring__factors"> <p>Scoring Factors</p> <div class="page-scoring__factors__items"> <div class="page-scoring__factors__item left"> <p>Main functionalities <span class="icon icon--right-arrow"></span></p> <div>20%</div> </div> <div class="page-scoring__factors__item right"> <div>20%</div> <p><span class="icon icon--right-arrow"></span> Collaboration features</p> </div> <div class="page-scoring__factors__item left pr-15"> <p>Customization capabilities <span class="icon icon--right-arrow"></span></p> <div>15%</div> </div> <div class="page-scoring__factors__item right pr-15"> <div>15%</div> <p><span class="icon icon--right-arrow"></span>Available integrations</p> </div> <div class="page-scoring__factors__item left pr-10"> <p>Ease of use <span class="icon icon--right-arrow"></span></p> <div>10%</div> </div> <div class="page-scoring__factors__item right pr-5"> <div>5%</div> <p><span class="icon icon--right-arrow"></span>Quality of help and customer support</p> </div> <div class="page-scoring__factors__item left pr-5"> <p>Security and data safety <span class="icon icon--right-arrow"></span></p> <div>5%</div> </div> <div class="page-scoring__factors__item right pr-5"> <div>5%</div> <p><span class="icon icon--right-arrow"></span>Mobility</p> </div> <div class="page-scoring__factors__item left pr-5"> <p>General impression <span class="icon icon--right-arrow"></span></p> <div>5%</div> </div> </div> </div> <div class="clearfix"></div> <div class="col col--50 col--sm"> <h3> <img src="https://financesonline.com/media/themes/fot/dist/img/customer_satisfaction_icon.png" alt="Customer satisfaction" class="left"> Customer Satisfaction Algorithm™ <div class="clearfix"></div> </h3> <p>We know that a detailed review is in many cases not a deciding factor for many clients, and quite frequently reviews and experiences of other customers who used the same solution or service are what is really important.</p> <p>We emulated that dynamic known from traditional online shopping and not only did we implement a user review system that enables you to learn what other users think about the product but we also created a unique Customer Satisfaction Algorithm™.</p> <p>The algorithm gathers user reviews, comments and opinions across a wide range of social media and calculates a satisfaction rating based on what people think about the product. This provides you with a transparent and reliable method to easily compare customer experience not only on our platform but across all the popular social media channels. </p> </div> <div class="col col--50 col--sm"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/funnel.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/funnel.png 1x, https://financesonline.com/media/themes/fot/dist/img/funnel@2x.png 2x" alt="Customer satisfaction" class="lazyload"> </div> <div class="clearfix"></div> <div class="page-scoring__how"> <p>Here’s how the algorithm works:</p> <ol> <div class="col col--50 col--mb col--padding"> <li><strong>It scans for customer reviews</strong> related to a product on social media, blogs and review sites</li> <li>All reviews are <strong>gathered into a database</strong> of opinions about the product</li> <li>Gathered reviews are processed by the alogrithm to <strong>identify key factors such as score, positive or negative keywords</strong> and other elements indicating satisfaction level of the user</li> </div> <div class="col col--50 col--mb col--padding"> <li>Based on these factors each review is <strong>analyzed and assigned a positive, negative or neutral level of satisfaction.</strong></li> <li>Based on each individual review a total <strong>Customer Satisfaction Rating is calculated.</strong> A ratio of positive and neutral to negative comments is used to determine a final percentage rating.</li> </div> <div class="clearfix"></div> </ol> </div> </div> </div> <style> .footer li { width: 100%!important; float:none; } @media screen and (min-width: 481px) { .footer ul { display: block!important; } } @media screen and (max-width: 480px) { .footer ul { margin-bottom: 0; display: none; } .footer li { width: 50%!important; float:left; } .footer ul:after { content: ''; clear: both; display: block; } .footer__heading { cursor:pointer; } } </style> <div class="footer"> <div class="main-container "> <div class="col col--50 col--sm"> <a href="https://financesonline.com" title="FinancesOnline Homepage" class="footer__title"><span>Finances</span>Online</a> <p><strong>EU Office:</strong> Grojecka 70/13 Warsaw, 02-359 Poland</p> <p><strong>US Office:</strong> 120 St James Ave Floor 6, Boston, MA 02116</p> <a href="/add-product/" class="btn btn--listed" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="col col--50 col--sm"> <div class="col col--33 col--sm"> <div class="footer__heading">Company</div> <ul> <li><a href="/about-us/" title="About Us">About Us</a></li> <li><a href="/contact-us/" title="Contact Us">Contact Us</a></li> <li><a href="/add-product/" title="Add Your Product">Add Your Product</a></li> <li><a href="/careers/" title="Careers">Careers</a></li> <li><a href="/research-center/" title="Research Center">Research Center</a></li> <li><a href="/research-team/" title="Research Team">Research Team</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Policies</div> <ul> <li><a href="/terms-of-use/" title="Terms of Use">Terms of Use</a></li> <li><a href="/privacy-policy/" title="Privacy Policy">Privacy Policy</a></li> <li><a href="/cookies-policy/" title="Cookies Policy">Cookies Policy</a></li> <li><a href="/scoring-methodology/" title="Scoring Methodology">Scoring Methodology</a></li> <li><a href="/ccpa/" title="Do not sell my personal information">Do not sell my personal information</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Content</div> <ul> <li><a href="/write-for-us/" title="Write For Us">Write For Us</a></li> <li><a href="/software-for-small-business/" title="For Small Business">For Small Business</a></li> <li><a href="/topapps/" title="Top Software">Top Software</a></li> <li><a href="https://reviews.financesonline.com/" title="Software reviews">Software reviews</a></li> <li><a href="https://comparisons.financesonline.com/" title="Software comparisons">Software comparisons</a></li> <li><a href="https://alternatives.financesonline.com/" title="Software alternatives">Software alternatives</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="footer__copyright"> <div class="main-container "> <p class="mini-hide">Copyright © 2024 FinancesOnline. 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