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LiveChat Podcast - Business Sidekick
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href="https://www.livechat.com/podcast/category/sales/">Sales</a></li> <li class="section"><a href="https://www.livechat.com/podcast/category/social-media/">Social Media</a></li> <li class="section separator"></li> <li class="section"> <a href="https://accounts.livechat.com/signup?source_id=podcast_menu&source_type=website&source_url=https://www.livechat.com/podcast/" onclick="Stats.push();">LiveChat Free Trial</a> </li> </ul> </nav> </aside> </div> </div> <!--[if lt IE 10]> <p class="chromeframe">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> to improve your experience.</p> <![endif]--> <header class="logo"> <div class="container-1200"> <div id="logo"> <a class="logo noleft" href="https://www.livechat.com/">LiveChat</a> <a class="Pd__logo" href="https://www.livechat.com/podcast/" id="podcast_home_link">Podcast</a> </div> <nav id="nav-wrapper" class="hidden-xs push-20-t"> <ul id="nav" class="use-trans rdShow pull-left"> <li class="no-hover"> <a href="/podcast-guests/" class="parent">Our Guests</a> </li> <li class="hover"> <a href="#" class="parent"><span class="ico-arrow-down"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 7.5 5.85"><polygon points="0 0 7.5 0 3.75 5.85 0 0" /></svg></span>Categories</a> <div class="shadow-fix"></div> <div class="submenu"> <ul> <li><a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a></li> <li><a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a></li> <li><a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a></li> <li><a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a></li> <li><a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a></li> <li><a href="https://www.livechat.com/podcast/category/sales/">Sales</a></li> <li><a href="https://www.livechat.com/podcast/category/social-media/">Social Media</a></li> </ul> </div> </li> <li class="no-hover"> <a href="/podcast-wallpapers/" class="parent">Wallpapers</a> </li> <li class="no-hover"> <a target="_blank" href="https://soundcloud.com/business-sidekick" class="parent">SoundCloud</a> </li> <li class="no-hover"> <a target="_blank" href="https://podcasts.apple.com/us/podcast/business-sidekick-livechat/id1097865417" class="parent">iTunes</a> </li> </ul> <a target="_blank" class="pull-right" href="/?feed=podcast"><img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/rss.svg" alt="" height="28"></a> <div class="js-PodcastEmailsignup" data-text="Subscribe" data-class="push-10-r"></div> </nav> </div> </header> <a href="https://www.livechat.com/podcast/guide-to-starting-a-business/"> <div class="Pd__header" style="background:#f3d8bd url('https://www.livechat.com/wp-content/uploads/2017/03/podcast-rand-fishkin.png') center 15% no-repeat ;background-size:contain;"> <div class="Pd__player"> <div class="container-1200"> <img class="col-md-1 center-block padding-20" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/play.svg" alt="Play podcast"> <div class="col-md-11"> <h1>BUSINESS SIDEKICK</h1> <div class="push-5"> <strong>#27: <h2 class="uppercase">Rand Fishkin: Think Big, Start Small – the No-Bulls&#! Guide to Starting a Business</h2></strong> <div class="Pd__player__date">30 March 2017</div> </div> </div> <div class="col-md-offset-1 col-md-11 Pd__player__description"> Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market. </div> </div> </div> </div> </a> <section class="Pd__intro"> <div class="container"> <h2>What is Business Sidekick</h2> <p>Hi all, welcome to Business Sidekick, a podcast where we explore the e-commerce universum, trying to bring value to our listeners and helping them to succeed in the online jungle.</p> <p>We share the stories of success along with the "how to" guides, so whether you’re an entrepreneur or a marketer, you will find something <strong>valuable</strong> for yourself!</p> </div> </section> <section class="Pd__list"> <div class="container"> <h2 class="push-50">PREVIOUS EPISODES</h2> <a href="https://www.livechat.com/podcast/remotely-working-team/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#feddd4;"> <img alt="Krister Haav/Toggl: How to Manage a Remotely Working Team" src="https://www.livechat.com/wp-content/uploads/2017/03/podcast-working-remotely@2x.png" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #26</h6> <h5>Krister Haav/Toggl: How to Manage a Remotely Working Team</h5> <span>23 March 2017</span> <p>Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-scale-your-business-slack/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#FFCCC0 url('https://www.livechat.com/wp-content/uploads/2017/02/podcast-bill-macaitis.svg') center 15% no-repeat; background-size:cover !important;;"> <img alt="Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #24</h6> <h5>Bill Macaitis/Slack: How to Scale Your Business the Way Slack Does</h5> <span>23 February 2017</span> <p>Bill Macaitis, former Salesforce and Zendesk executive and Slack's first CMO, talks about what's the most important in business. Does a recipe for success exist?</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/seo-optimization-website-architecture/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#2a3356;"> <img alt="Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture" src="https://www.livechat.com/wp-content/uploads/2017/02/seo-city.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #23</h6> <h5>Brian Dean/Backlinko: An Advanced Guide to SEO Optimization and Website Architecture</h5> <span>9 February 2017</span> <p>Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for search engine optimization.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-successfuly-manage-saas-inbound-sales/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#342A3D;"> <img alt="J. Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales" src="https://www.livechat.com/wp-content/uploads/2017/01/playstation-01-1.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #22</h6> <h5>J. Swierczak/LiveChat: How to Successfully Manage SaaS Inbound Sales</h5> <span>26 January 2017</span> <p>Jakub is a Customer Success Manager and an excellent deal-closer with over 8-year experience in customer relations. In this episode, he shares his insights on How to Successfully Manage SaaS Inbound Sales.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/definition-content-marketing/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#71c5b8;"> <img alt="John Hall/Influence & Co.: The Definition of Content Marketing" src="https://www.livechat.com/wp-content/uploads/2017/01/content-marketing.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #21</h6> <h5>John Hall/Influence & Co.: The Definition of Content Marketing</h5> <span>5 January 2017</span> <p>John Hall, co-founder and CEO of Influence & Co. talks about essentials and definition of content marketing.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/build-first-customer-support-team/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#2274b7 url('https://www.livechat.com/wp-content/uploads/2016/12/kangaroo_2.svg') center 15% no-repeat; background-size:cover !important;;"> <img alt="Mat Patterson/Help Scout: How to Build Your First Customer Support Team" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #20</h6> <h5>Mat Patterson/Help Scout: How to Build Your First Customer Support Team</h5> <span>22 December 2016</span> <p>From this episode, you'll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/sujan-patel-how-to-build-your-personal-brand/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#adddf2;"> <img alt="Sujan Patel: How to Build Your Personal Brand" src="https://www.livechat.com/wp-content/uploads/2016/12/parachute-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #19</h6> <h5>Sujan Patel: How to Build Your Personal Brand</h5> <span>8 December 2016</span> <p>Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/get-more-website-visitors/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#62f39d;"> <img alt="Anastasia/Shopify Partners: How to Get More Website Visitors" src="https://www.livechat.com/wp-content/uploads/2016/11/beer.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #18</h6> <h5>Anastasia/Shopify Partners: How to Get More Website Visitors</h5> <span>24 November 2016</span> <p>Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/sales/">Sales</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-be-better-salesperson/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#7de1a5;"> <img alt="Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition" src="https://www.livechat.com/wp-content/uploads/2016/11/football-cover-new-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #17</h6> <h5>Kelly Roach: How to Be a Better Salesperson and Stand out from the Competition</h5> <span>10 November 2016</span> <p>Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/sales/">Sales</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/business-and-technology/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:url('https://www.livechat.com/wp-content/uploads/2016/10/astronaut.svg') center 15% no-repeat, linear-gradient(to bottom, #24a5c5, #c5e8f0) no-repeat; font-size:;"> <img alt="Lute Atieh: Business and Technology – How It’s Changing the World We’re Living In" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #16</h6> <h5>Lute Atieh: Business and Technology – How It’s Changing the World We’re Living In</h5> <span>27 October 2016</span> <p>With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I'm talking about the technology and the future of business.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/business-psychology/">Business Psychology</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/customer-service-then-now-and-the-future/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#D7B4D5;"> <img alt="Shep Hyken: Then, Now, and the Future of Customer Service" src="https://www.livechat.com/wp-content/uploads/2016/10/customer-service-future.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #15</h6> <h5>Shep Hyken: Then, Now, and the Future of Customer Service</h5> <span>13 October 2016</span> <p>My today's guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We're talking about the evolution of customer service and customer experience.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/prepare-online-business-holiday-season/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#b9e0e2;"> <img alt="Shauna Moran/Shopify: How to Prepare Your Online Business for the Holiday Season" src="https://www.livechat.com/wp-content/uploads/2016/09/holiday-season-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #14</h6> <h5>Shauna Moran/Shopify: How to Prepare Your Online Business for the Holiday Season</h5> <span>29 September 2016</span> <p>Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/sales/">Sales</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/social-customer-service/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#cae6e4;"> <img alt="Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For" src="https://www.livechat.com/wp-content/uploads/2016/09/bs-robot.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #13</h6> <h5>Paolo Fabrizio: Social Customer Service Is What Your Customers Are Looking For</h5> <span>15 September 2016</span> <p>If you want to deliver exceptional customer service, you can't forget about social networks. My today's guest is Paolo Fabrizio, a social customer service expert, author, and speaker.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/get-started-email-marketing/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#b1dff3;"> <img alt="Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing" src="https://www.livechat.com/wp-content/uploads/2016/08/mailing.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #12</h6> <h5>Michal Leszczynski/GetResponse: How to Successfully Get Started with Email Marketing</h5> <span>1 September 2016</span> <p>Michal Leszczynski, Content Manager at GetResponse, reveals all secrets of successful marketing campaigns. I'm also presenting a step-by-step guide to get started with email marketing!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/must-have-apps-for-small-business/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#b1eef8;"> <img alt="Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business" src="https://www.livechat.com/wp-content/uploads/2016/08/apps3-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #11</h6> <h5>Suzie Blaszkiewicz/GetApp: An Essential List of Must-Have Apps for Small Business</h5> <span>18 August 2016</span> <p>Today, I'm presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/social-media-business-yes-no/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#29235c;"> <img alt="Mick Griffin/Brand 24: Social Media for Business – Yes or No?" src="https://www.livechat.com/wp-content/uploads/2016/08/twitter_2-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #10</h6> <h5>Mick Griffin/Brand 24: Social Media for Business – Yes or No?</h5> <span>4 August 2016</span> <p>If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/social-media/">Social Media</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/extraordinary-customer-service/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#231f20;"> <img alt="Adam Toporek: Everything You Have to Know About Exceptional Customer Service" src="https://www.livechat.com/wp-content/uploads/2016/07/customer-service.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #09</h6> <h5>Adam Toporek: Everything You Have to Know About Exceptional Customer Service</h5> <span>21 July 2016</span> <p>From this interview with Adam Toporek, customer service expert, you'll learn everything you should know about delivering awesome customer experience! </p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/customer-service/">Customer Service</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/ideal-customer-profile/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#dadada;"> <img alt="Emilia Mosiewicz/LiveChat: The Ideal Customer Profile Step by Step" src="https://www.livechat.com/wp-content/uploads/2016/07/podcast-08b.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #08</h6> <h5>Emilia Mosiewicz/LiveChat: The Ideal Customer Profile Step by Step</h5> <span>7 July 2016</span> <p>Emilia Mosiewicz, LiveChat Sales Director explains why creating an ideal customer profile is essential to understand why customers buying from you and how to sell them new products.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/sales/">Sales</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-create-knowledge-base/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#95c3ce;"> <img alt="Justyna Janowska/LiveChat: How to Create a Knowledge Base" src="https://www.livechat.com/wp-content/uploads/2016/06/kb.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #07</h6> <h5>Justyna Janowska/LiveChat: How to Create a Knowledge Base</h5> <span>23 June 2016</span> <p>A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest's tips, you'll be able to build it yourself!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-drive-traffic-to-your-website/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#3c3c3b;"> <img alt="Filip Jaskolski/LiveChat: How to Drive Traffic to Your Website" src="https://www.livechat.com/wp-content/uploads/2016/06/traffic2-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #06</h6> <h5>Filip Jaskolski/LiveChat: How to Drive Traffic to Your Website</h5> <span>9 June 2016</span> <p>You don't have to go into paid advertising to get more website visits, there are lots of other methods helping to attract them. Learn how to drive traffic to your website and get thousands of customers.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/lead-generation/">Lead Generation</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-sell-online/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#23793F;"> <img alt="Jonny Everett/The Chat Shop: How to Sell Online" src="https://www.livechat.com/wp-content/uploads/2016/05/sales-podcast-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #05</h6> <h5>Jonny Everett/The Chat Shop: How to Sell Online</h5> <span>26 May 2016</span> <p>Today's guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid. </p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/sales/">Sales</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/seo-for-dummies/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#14152d;"> <img alt="Bartosz Goralewicz/Elephate: Boost Your Website Traffic – SEO for Dummies" src="https://www.livechat.com/wp-content/uploads/2016/05/seo-cover2-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #04</h6> <h5>Bartosz Goralewicz/Elephate: Boost Your Website Traffic – SEO for Dummies</h5> <span>12 May 2016</span> <p>If you don't know "how to SEO," you will love this episode. Bartosz Góralewicz, an SEO expert, will help you to bring free, organic traffic and valuable leads to your website.</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/copy-sells-value-proposition/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#262460;"> <img alt="Szymon Klimczak/LiveChat: What Is Value Proposition" src="https://www.livechat.com/wp-content/uploads/2016/04/copywriting-business-sidekick-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #03</h6> <h5>Szymon Klimczak/LiveChat: What Is Value Proposition</h5> <span>28 April 2016</span> <p>If you want to write damn good, persuasive copy, you can't miss this episode. You'll learn why value proposition is so important for your customers. You'll also learn how to sell benefits, not products!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/content-marketing/">Content Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-design-a-killer-website/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#3D8558;"> <img alt="How to Design a Killer Website from Scratch" src="https://www.livechat.com/wp-content/uploads/2016/04/designing-killer-website-01.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #02</h6> <h5>How to Design a Killer Website from Scratch</h5> <span>15 April 2016</span> <p>From today's episode, you'll learn why making a user-friendly, easy to use, and delightful website translates into traffic. You'll also learn to evaluate the effectiveness of your website by yourself!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a> </span> </div> </div> </a> <a href="https://www.livechat.com/podcast/how-to-do-market-research-and-beat-the-competition/"> <div class="Pd__item col-md-4 col-sm-6"> <div class="Pd__item__image" style="background:#392E44;"> <img alt="How to Do Market Research and Beat the Competition" src="//cdn.livechatinc.com/website/media/img/podcast/market.svg" data-no-retina class="no-retina" /> </div> <div> <div class="Pd__item__play"> <svg xmlns="http://www.w3.org/2000/svg"> <defs></defs> <title>play</title> <path data-name="play" class="Pd__item__play-icon" d="M3.67,0l24,15.5L3.67,31V0Z" transform="translate(-3.67 -0.01)"/> </path></svg> </div> <h6>Episode #01</h6> <h5>How to Do Market Research and Beat the Competition</h5> <span>30 March 2016</span> <p>You don’t need to hire a market research specialist to learn about your competition or to find out what your customers need. After listening to this episode you’ll be able to gather all the information yourself!</p> <a></a> <span class="Pd__item__category"> in <a href="https://www.livechat.com/podcast/category/marketing/">Marketing</a> </span> </div> </div> </a> </div> </section> <section class="Pd__about"> <div class="container"> <h2 class="push-100">About the authors</h2> <div class="Pd__about__Justyna row"> <div class="col-md-4 text-center"> <img class="push-50-xs push-50-sm" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/jsin.png" alt="" width="220"> </div> <div class="col-md-7"> <h3>Justyna Polaczyk</h3> <div class="col-md-offset-4"> <p>This is Justyna, writer, marketer and self-proclaimed philosopher. She plans to rule the Universe. While she plots the intrigue, she writes about ecommerce and customer service on <a href="/blog/">LiveChat blog</a>.</p> <div class="Pd__follow-me push-50-t-xs push-50-t-sm"> follow me on: <div> <a href="https://twitter.com/ms_polaczyk"><svg xmlns="http://www.w3.org/2000/svg" width="25" height="25" viewBox="0 0 202.25 164.36"><defs></defs><path fill="#2AA9E0" d="M202.25 19.45a83 83 0 0 1-23.83 6.53 41.62 41.62 0 0 0 18.24-23 83 83 0 0 1-26.35 10.07A41.53 41.53 0 0 0 99.6 50.9 117.8 117.8 0 0 1 14.07 7.55a41.54 41.54 0 0 0 12.84 55.4 41.3 41.3 0 0 1-18.78-5.2v.53a41.52 41.52 0 0 0 33.28 40.7 41.56 41.56 0 0 1-18.74.7 41.54 41.54 0 0 0 38.77 28.86A83.75 83.75 0 0 1 0 145.72a117.43 117.43 0 0 0 63.6 18.64c76.33 0 118.07-63.23 118.07-118.06q0-2.7-.12-5.37a84.32 84.32 0 0 0 20.7-21.48z"/></svg></a> <a href="https://www.linkedin.com/in/justyna-polaczyk-15525797"><svg xmlns="http://www.w3.org/2000/svg" width="23" height="23" viewBox="0 0 36 36"><defs><style>.a{fill:#0076b3;}.b{fill:#fff;}</style></defs><path class="a" d="M33.34,0H2.66A2.63,2.63,0,0,0,0,2.6V33.4A2.63,2.63,0,0,0,2.66,36H33.34A2.63,2.63,0,0,0,36,33.4V2.6A2.63,2.63,0,0,0,33.34,0Z"/><path class="b" d="M5.33,13.5h5.34V30.68H5.33ZM8,5a3.1,3.1,0,1,1-3.1,3.1A3.1,3.1,0,0,1,8,5"/><path class="b" d="M14,13.5h5.12v2.35h.07a5.61,5.61,0,0,1,5.05-2.77c5.41,0,6.41,3.56,6.41,8.18v9.42H25.34V22.32c0-2,0-4.56-2.77-4.56s-3.2,2.17-3.2,4.41v8.5H14Z"/></svg></a> </div> </div> </div> </div> </div> <div class="Pd__about__Julia row"> <div class="col-md-4 text-center"> <img class="push-50-xs push-50-sm" src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/podcast/julia.jpg" alt="" width="220"> </div> <div class="col-md-7"> <h3>Julia Wojcik</h3> <div class="col-md-offset-4"> <p>In Business Sidekick, Julia unleashes her creativity to create eye-candies you'd love. In partnership with Justyna, her goal is to take the art of podcasting to a different level.</p> <div class="Pd__follow-me push-50-t-xs push-50-t-sm"> follow me on: <div> <a href="https://dribbble.com/JuliaAnna"><svg width="23" height="23" viewBox="0 0 256 256" xmlns="http://www.w3.org/2000/svg" preserveAspectRatio="xMidYMid"><path d="M128 8.5c66 0 119.4 53.4 119.4 119.3S194 247.2 128 247.2 8.6 193.8 8.6 127.9 62 8.5 128 8.5z" fill="#EA4C89"/><path d="M128 255.7c-70.6 0-128-57.3-128-127.8C0 57.3 57.4 0 128 0s128 57.3 128 127.8-57.4 127.9-128 127.9zm107.9-110.4c-3.7-1.2-33.8-10.1-68.1-4.7 14.3 39.2 20.1 71.2 21.2 77.8 24.6-16.5 42.1-42.7 46.9-73.1zm-65.2 83.2c-1.6-9.6-8-43-23.3-82.8-.2.1-.5.2-.7.2-61.7 21.5-83.8 64.2-85.8 68.2 18.5 14.4 41.8 23 67.1 23 15.1.1 29.6-3 42.7-8.6zM46.8 201c2.5-4.2 32.5-53.8 88.9-72.1 1.4-.5 2.9-.9 4.3-1.3-2.7-6.2-5.7-12.4-8.9-18.5-54.6 16.3-107.6 15.6-112.4 15.5 0 1.1-.1 2.2-.1 3.3.1 28.1 10.7 53.7 28.2 73.1zM21 105.6c4.9.1 49.9.3 101.1-13.3C104 60.1 84.4 33.1 81.6 29.2 50.9 43.6 28.1 71.8 21 105.6zm81.4-83.8c3 4 22.9 31 40.8 63.9 38.9-14.6 55.3-36.6 57.3-39.4-19.3-17.1-44.7-27.5-72.5-27.5-8.8 0-17.4 1.1-25.6 3zm110.2 37.1c-2.3 3.1-20.6 26.6-61 43.1 2.5 5.2 5 10.5 7.3 15.8.8 1.9 1.6 3.8 2.4 5.6 36.4-4.6 72.5 2.8 76.1 3.5-.3-25.7-9.5-49.4-24.8-68z" fill="#C32361"/></svg></a> <a href="https://pl.linkedin.com/in/juliaawojcikk"><svg xmlns="http://www.w3.org/2000/svg" width="23" height="23" viewBox="0 0 36 36"><defs><style>.a{fill:#0076b3;}.b{fill:#fff;}</style></defs><path class="a" d="M33.34,0H2.66A2.63,2.63,0,0,0,0,2.6V33.4A2.63,2.63,0,0,0,2.66,36H33.34A2.63,2.63,0,0,0,36,33.4V2.6A2.63,2.63,0,0,0,33.34,0Z"/><path class="b" d="M5.33,13.5h5.34V30.68H5.33ZM8,5a3.1,3.1,0,1,1-3.1,3.1A3.1,3.1,0,0,1,8,5"/><path class="b" d="M14,13.5h5.12v2.35h.07a5.61,5.61,0,0,1,5.05-2.77c5.41,0,6.41,3.56,6.41,8.18v9.42H25.34V22.32c0-2,0-4.56-2.77-4.56s-3.2,2.17-3.2,4.41v8.5H14Z"/></svg></a> <a href="https://www.behance.net/juliawojcik"><svg xmlns="http://www.w3.org/2000/svg" width="23" height="23" viewBox="0 0 320.68 320.67"><defs><linearGradient id="behance-a" x1="160.34" x2="160.34" y2="320.67" gradientUnits="userSpaceOnUse"><stop offset="0" stop-color="#005cff"/><stop offset="1" stop-color="#0047ad"/></linearGradient></defs><rect fill="url(#behance-a)" width="320.68" height="320.67" rx="37.83" ry="37.83"/><path fill="#fff" d="M130.86 150.7s27.22-2 27.22-33.95-22.27-47.5-50.48-47.5H14.78v178.4h92.82s56.66 1.78 56.66-52.66c0 0 2.48-44.3-33.4-44.3zM55.68 101h51.92s12.62 0 12.62 18.56-7.42 21.25-15.84 21.25h-48.7zm49.53 115H55.7v-47.74h51.92s18.8-.25 18.8 24.5c0 20.63-13.75 22.97-21.2 23.17zM239.84 114.64c-68.6 0-68.53 68.54-68.53 68.54s-4.7 68.2 68.55 68.2c0 0 61 3.48 61-47.45H269.5s1 19.18-28.6 19.18c0 0-31.4 2.1-31.4-31h92.43s10.07-77.46-62.1-77.46zm27.9 53.62h-58.6s3.84-27.5 31.4-27.5 27.2 27.5 27.2 27.5zM201.46 79.76h73.6v21.97h-73.6z"/></svg></a> </div> </div> </div> </div> </div> </div> </section> <section class="Pd__powered"> <div class="container"> <h2>powered by LiveChat</h2> <div class="text-center push-50-t"> <a href="/"><img src="https://www.livechat.com/wp-content/themes/livechat2.0/media/img/logo.png" alt="" class="push-50" width="150"></a> <p>We’ve built an application that helps online business owners to be in touch with their customers every time they need help. 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