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Dirigido a personas.</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Los clientes y los empleados son más que interacciones: son humanos. 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Detrás de él hay un gran armario lleno de zapatillas de colores. 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Nosotros usamos Zendesk para obtener datos sobre las interacciones con los clientes que nadie más reúne".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Gershwin Exeter</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Vicepresidente de servicios globales</p></div></div><a href="/customer/thrasio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Wine.com logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Wine.com logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Personaliza todas las conversaciones</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Nos encanta la API de Zendesk porque permite explorar maneras de proporcionar los datos del cliente a los agentes para crear una experiencia mejor y más personal".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Addie Wallace</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Directora sénior de marketing de marca</p></div></div><a href="/customer/wine-com/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Khan Academy logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Khan Academy logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Anticípate a las solicitudes mediante la IA</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Gracias a las funciones de integración, la flexibilidad y la gran cantidad de características de Zendesk, he podido utilizar la solución con creatividad. Además, hemos logrado ampliar nuestras prestaciones de formas atractivas y eficaces".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Laurie Leduc</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Directora de asistencia a la comunidad</p></div></div><a href="/customer/wine-com/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="ZeroFox logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="ZeroFox logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Flexibilidad ante unas necesidades en constante cambio</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Los flujos de trabajo que creamos en Zendesk Suite nos permitieron satisfacer o superar las expectativas de los clientes en la solución de problemas urgentes".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Caitlin Wood</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Vicepresidenta de operaciones de clientes</p></div></div><a href="/customer/zerofox/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Thrasio logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Thrasio logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-Thrasio.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-4-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-4-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-4-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Decisiones acertadas gracias a los datos</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Casi todas las empresas disponen de una mina de oro de datos en los perfiles de sus clientes. Nosotros usamos Zendesk para obtener datos sobre las interacciones con los clientes que nadie más reúne".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Gershwin Exeter</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Vicepresidente de servicios globales</p></div></div><a href="/customer/thrasio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Wine.com logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Wine.com logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-WineCom.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-1-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Personaliza todas las conversaciones</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Nos encanta la API de Zendesk porque permite explorar maneras de proporcionar los datos del cliente a los agentes para crear una experiencia mejor y más personal".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Addie Wallace</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Directora sénior de marketing de marca</p></div></div><a href="/customer/wine-com/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Khan Academy logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Khan Academy logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-KhanAcademy.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-2-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Anticípate a las solicitudes mediante la IA</h2><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism sc-f3b8ab07-2 NmRiR">"Gracias a las funciones de integración, la flexibilidad y la gran cantidad de características de Zendesk, he podido utilizar la solución con creatividad. Además, hemos logrado ampliar nuestras prestaciones de formas atractivas y eficaces".</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Laurie Leduc</p><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj sc-f3b8ab07-4 YeHai">Directora de asistencia a la comunidad</p></div></div><a href="/customer/wine-com/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 cYgWlE" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer testimonio del cliente</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 euyXhM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="ZeroFox logo" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="ZeroFox logo" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-home/redesign-2023/logo-ZeroFox.svg"/></noscript></span></span></div><div class="sc-c6e88863-6 drrEo"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27496%27%20height=%27496%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-home/redesign-2023/quote-3-lg.png"/></noscript></span></span></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 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0 2.479-.066 3.428-.32.925-.246 1.792-.733 1.948-1.718.071-.452.003-.86-.197-1.213-.196-.344-.494-.598-.817-.792-.63-.377-1.487-.6-2.25-.797l-.02-.005c-.8-.207-1.506-.39-2.005-.667-.243-.135-.4-.273-.489-.412a.738.738 0 0 1-.102-.516.717.717 0 0 1 .205-.443c.115-.114.291-.217.548-.293.524-.155 1.277-.167 2.17-.05 1.776.232 3.9.944 5.357 1.673a.5.5 0 1 0 .448-.894Z" fill="currentColor"></path></svg> Guía <span style="font-size:8px">•</span> Lectura de un minuto</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">La IA de Zendesk: una superpotencia de la atención al cliente</h3></div></div></div></a><a href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" aria-label="¿Qué es la atención al cliente?" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 eVHJgF Cardstyle__CardRoot-sc-1g3sojj-1 woWLs sc-e2fe0354-1 UPSMC" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><div 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src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27316%27%20height=%27266%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-home/redesign-2023/resource-4.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/resource-4.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-home/redesign-2023/resource-4.jpg"/></noscript></span></span></div><div class="StyledCol-sc-inuw62-0 erXfSK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M1 0h11v13H1V0Zm3.5 4a.5.5 0 0 0 0 1h4a.5.5 0 0 0 0-1h-4ZM4 7.5a.5.5 0 0 0 .5.5h3a.5.5 0 0 0 0-1h-3a.5.5 0 0 0-.5.5Z" fill="currentColor"></path><path d="M13 14V3h2v13H4v-2h9Z" fill="currentColor"></path></svg> Artículo <span style="font-size:8px">•</span> Lectura de 16 minutos</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">¿Qué es la atención al cliente?</h3></div></div></div></a></div></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="Promostyle__PromoRoot-sc-1lscwvc-0 fsIgZh"><div class="Promostyle__MediaWrapper-sc-1lscwvc-1 kpdRmr"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27180%27%20height=%27129%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/promo.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-home/redesign-2023/promo.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-home/redesign-2023/promo.png"/></noscript></span></span></div><div class="Promostyle__TextWrapper-sc-1lscwvc-2 gMFoUj"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 jDGtIk">Supera las expectativas de cada cliente</h3></div><div class="Promostyle__LinkWrapper-sc-1lscwvc-3 biyiQd"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 eMziSM Buttonstyle__ButtonRoot-sc-17obadd-3 iVEqgY" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Prueba gratuita</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Prueba gratuita</span></span></span></a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 eMziSM Buttonstyle__ButtonRoot-sc-17obadd-3 cCXxYg" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Ver una demostración</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Ver una demostración</span></span></span></a></div></div></div></div></div></div></div></section></div><div><section id="roi" style="overflow-x:visible" class="Basestyle__BaseRoot-sc-3zktjg-1 hTUrWn"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Retorno de la inversión</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqLeTG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Maximiza el ROI</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Con Zendesk, ahorrarás tiempo y dinero. Lo decimos nosotros y lo dice Forrester. Su informe Total Economic Impact™ (TEI) reveló un retorno de la inversión del 286 % en tres años.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/blog/total-economic-impact-of-zendesk/" data-interaction-type="link-primary" aria-label="Leer el informe completo: Maximiza el ROI" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leer el informe completo</span></a></div></div><div class="StyledCol-sc-inuw62-0 blvBlX Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV sc-2bb0bcc2-8 kTwxBH"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kDeuve"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-home/redesign-2023/roi-1.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-1.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-1.png"/></noscript></span></span></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Reduce el tiempo de amortización</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Zendesk funciona desde el primer momento. Soluciona los problemas de los clientes inmediatamente, sin tener que configurar un software complejo.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kDeuve"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-home/redesign-2023/roi-2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-2.png"/></noscript></span></span></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Menos esfuerzo por ticket</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">El autoservicio y la automatización desvían hasta un 15 % de los contactos con agentes. Soluciona el resto de los tickets más rápidamente mediante la valiosa información de los clientes.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kDeuve"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=128,q=45,f=auto/images/p-home/redesign-2023/roi-3.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-3.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-home/redesign-2023/roi-3.png"/></noscript></span></span></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gBxism">Costes reducidos</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">No se necesita un ejército de desarrolladores para empezar a usar Zendesk ni un mayor número de agentes para seguir usándolo. La eficiencia y la automatización están integradas.</p></div></li></ul></div></div><div style="gap:32px" class="StyledRow-sc-xjsdg1-0 jVdZsR Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eFVnPG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 lfHuOU"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk stat-figure">286<span class="stat-char"> %</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc stat-headline">ROI promedio</p><p class="Textstyle__TextRoot-sc-c9um69-0 eBCFhf stat-text">Clientes logrados en tres años</p></div></div><div class="StyledCol-sc-inuw62-0 eFVnPG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 lfHuOU"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk stat-figure">20<span class="stat-char"> USD</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc stat-headline">Millones</p><p class="Textstyle__TextRoot-sc-c9um69-0 eBCFhf stat-text">Valor actual neto logrado por los clientes en tres años</p></div></div><div class="StyledCol-sc-inuw62-0 eFVnPG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 lfHuOU"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk stat-figure">2</h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc stat-headline">Meses</p><p class="Textstyle__TextRoot-sc-c9um69-0 eBCFhf stat-text">Tiempo que tardaron los clientes en lograr la amortización</p></div></div></div></div></div></section></div><div><section id="awards" class="Basestyle__BaseRoot-sc-3zktjg-1 hBSgbP"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 cBnvrF Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hLLrQC Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Nuestros premios</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Reconocidos por los líderes del sector</h2></div><div class="StyledCol-sc-inuw62-0 hPurhj Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-78a71933-4 ktrfmt"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27173%27%20height=%27192%27/%3e"/></span><img alt="Premio: G2 Leader Winter 2024" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Premio: G2 Leader Winter 2024" loading="lazy" decoding="async" data-nimg="intrinsic" 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Tampoco aconseja a los usuarios de tecnología que seleccionen solo a las empresas que hayan obtenido las más altas calificaciones u otra designación. Los estudios de investigación publicados expresan la opinión del centro de investigación de Gartner y no deben interpretarse como constataciones de hechos. Por este medio, Gartner desestima toda garantía explícita o implícita en relación con los estudios de investigación aludidos, incluida toda garantía de comerciabilidad e idoneidad para un fin determinado. GARTNER es una marca comercial registrada y una marca de servicio de Gartner, Inc. o de sus afiliados en Estados Unidos e internacionalmente, y se usa con el debido permiso en el presente documento. 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Zendesk para el servicio de atención al cliente proporciona las funciones de asistencia para fomentar la fidelidad entre tus clientes.","zen-refresh-34":"Explorar todas las funciones","zen-refresh-35":"Recursos","zen-refresh-36":"Destacado","zen-refresh-37":"Producto","zen-refresh-38":"Una plataforma flexible y eficaz","zen-refresh-39":"Tanto si utilizas tu propio código como si prefieres configurar la solución en unos pocos clics, Zendesk se puede modificar fácilmente para adaptarse a las necesidades únicas de tu negocio.","zen-refresh-40":"Informe","zen-refresh-41":"CX Trends 2024","zen-refresh-42":"La CX inmersiva es el futuro de las empresas de éxito.","zen-refresh-43":"Guía","zen-refresh-44":"Lectura de un minuto","zen-refresh-45":"La IA de Zendesk: una superpotencia de la atención al cliente","zen-refresh-46":"Descubre cómo la IA puede reducir la carga de trabajo de tus equipos.","zen-refresh-47":"Artículo","zen-refresh-48":"Lectura de 16 minutos","zen-refresh-49":"¿Qué es la atención al cliente?","zen-refresh-50":"Analiza el término y obtén 10 sugerencias de mejora.","zen-refresh-51":"Supera las expectativas de cada cliente","zen-refresh-52":"Prueba gratuita","zen-refresh-53":"Ver una demostración","zen-refresh-54":"Retorno de la inversión","zen-refresh-55":"Maximiza el ROI","zen-refresh-56":"Con Zendesk, ahorrarás tiempo y dinero. Lo decimos nosotros y lo dice Forrester. Su informe Total Economic Impact™ (TEI) reveló un retorno de la inversión del 286 % en tres años.","zen-refresh-57":"Leer el informe completo","zen-refresh-58":"Reduce el tiempo de amortización","zen-refresh-59":"Zendesk funciona desde el primer momento. Soluciona los problemas de los clientes inmediatamente, sin tener que configurar un software complejo.","zen-refresh-60":"Menos esfuerzo por ticket","zen-refresh-61":"El autoservicio y la automatización desvían hasta un 15 % de los contactos con agentes. Soluciona el resto de los tickets más rápidamente mediante la valiosa información de los clientes.","zen-refresh-62":"Costes reducidos","zen-refresh-63":"No se necesita un ejército de desarrolladores para empezar a usar Zendesk ni un mayor número de agentes para seguir usándolo. La eficiencia y la automatización están integradas.","zen-refresh-64":"286 %","zen-refresh-65":"ROI promedio","zen-refresh-66":"Clientes logrados en tres años","zen-refresh-67":"20 USD","zen-refresh-68":"Millones","zen-refresh-69":"Valor actual neto logrado por los clientes en tres años","zen-refresh-70":"2","zen-refresh-71":"Meses","zen-refresh-72":"Tiempo que tardaron los clientes en lograr la amortización","zen-refresh-73":"Votado el software número 1","zen-refresh-74":"Descubre por qué","zen-refresh-75":"Únete a los mejores","zen-refresh-76":"Estamos detrás de más de 100 000 de las mejores experiencias del cliente","zen-refresh-77":"Inicia tu prueba gratis","zen-refresh-78":"Ver una demostración","zen-refresh-79":"El evento empieza dentro de","zen-refresh-81":"Regístrate ya","zen-refresh-83":"días","zen-refresh-84":"horas","zen-refresh-85":"Minutos","zen-refresh-86":"segundos","zen-refresh-90":"Información general","zen-refresh-92":"Zendesk para el servicio de atención al cliente","zen-refresh-93":"Recursos","zen-refresh-94":"Ventajas de ROI","zen-refresh-95":"Prueba gratuita","zen-refresh-96":"Habla con los clientes del comercio minorista en todos los canales. Aumento del 23 % del valor medio de los pedidos de comercio electrónico.","zen-refresh-99":"Inicia tu prueba gratis","zen-refresh-101":"Zendesk Relate 2023","zen-next-biz-eyebrow":"\u003cstrong\u003eControla los costes con la IA\u003c/strong\u003e Descubre por qué la IA para la CX es el eslabón perdido que llevará tu empresa al éxito","zen-next-biz-eyebrow-cta":"Obtener el manual","zen-tymeshift-promo-heading":"Zendesk adquiere Tymeshift","zen-tymeshift-promo-body":"Nos complace anunciar que Tymeshift ahora \u2028es parte de la familia Zendesk.","zen-wnq323-eyebrow":"\u003cstrong\u003eNovedades\u003c/strong\u003e Únete a nosotros para conocer las novedades de este trimestre y conversar con nuestros expertos en productos","zen-economist-webinar-eyebrow":"\u003cstrong\u003eLo próximo en los negocios\u003c/strong\u003e Descubre con Economist Impact cómo la IA está transformando la CX","zen-economist-webinar-eyebrow-cta":"Regístrate ya","zen-refresh-114":"A continuación, veremos cómo una tienda de muebles brinda una excelente atención al cliente con Zendesk.","zen-refresh-115":"Empezar el recorrido","katamari-22":"Zendesk mejora el servicio de atención al cliente. Nuestro software está diseñado para satisfacer las necesidades de los clientes, preparar a tu equipo para el éxito y mantener a tu empresa en perfecta sincronía.","katamari-23":"Prueba gratuita","katamari-24":"Inicia una prueba gratis","katamari-25":"Ver una demostración","katamari-28":"Donde las buenas conversaciones se convierten en grandes experiencias","katamari-29":"Para satisfacer a los clientes, necesitas experiencias conversacionales: comunicación conectada a través de cualquier canal.","katamari-sl-variant-1":"Servicio","katamari-sl-variant-2":"Ventas","katamari-30":"Ofrece a los clientes la mejor asistencia","katamari-31":"Los clientes quieren conectarse en cualquier momento y lugar. Con Zendesk Suite, que ofrece un soporte excelente y avanzado que fluye de un canal a otro, podrás atenderlos estén donde estén.","katamari-36":"Cierra más tratos","katamari-med-anchor-3":"Más información","katamari-41":"Personaliza la experiencia de tus clientes","katamari-42":"Sunshine te permite personalizar y ampliar tu entorno Zendesk para ofrecer experiencias personalizadas, ayudar a tus agentes a mantener la productividad y conectar a toda tu empresa. Además, es abierta y flexible, para que puedas adaptarte con agilidad a todo lo que venga.","katamari-small-anchor-1":"Más información","katamari-58":"N.º 1 en el caso práctico de servicio de atención al cliente digital por","katamari-59":"Las mejores experiencias del cliente se crean con Zendesk","katamari-60":"Las empresas que tú utilizas usan Zendesk","katamari-swap-5":"\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-mailchimp.svg\" alt=\"Logo: Mailchimp\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-siemens.svg\" alt=\"Logo: Siemens\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-stanley.svg\" alt=\"Logo: Black \u0026 Decker\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-tesco.svg\" alt=\"Logo: Tesco\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-khan.svg\" alt=\"Logo: Khan Academy\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-uber.svg\" alt=\"Logo: Uber\"\u003e\u003c/div\u003e\u003c/div\u003e","katamari-swap-6":"\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-accor-plus.svg\" alt=\"Logo: Accor Plus\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-cotton-on.svg\" alt=\"Logo: Cotton On\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-rea.svg\" alt=\"Logo: Rea Group\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-westrac.svg\" alt=\"Logo: Westrac\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-xero.svg\" alt=\"Logo: Xero\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-uber.svg\" alt=\"Logo: Uber\"\u003e\u003c/div\u003e\u003c/div\u003e","katamari-swap-7":"\u003cdiv class=\"row\"\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-dev-factory.png\" alt=\"Logo: Dev Factory\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-emeritus.png\" alt=\"Logo: Emeritus\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-furlenco.png\" alt=\"Logo: Furlenco\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-ola.png\" alt=\"Logo: Ola\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-forrest-essentials.png\" alt=\"Logo: Forrest Essentials\"\u003e\u003c/div\u003e\u003cdiv class=\"col col-4\"\u003e\u003cimg class=\"no-src lazyload logo\" data-src=\"https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-itc.svg\" alt=\"Logo: ITC Limited\"\u003e\u003c/div\u003e\u003c/div\u003e","katamari-med-anchor-1":"Ver todos los casos de nuestros clientes","katamari-swap-8":"\u003cdiv class=\"col col-medium-4 col-articles-heading\"\u003e\u003ch3\u003ePuedes consultar más información.\u003c/h3\u003e\u003c/div\u003e\r\n\u003cdiv class=\"col col-medium-8\"\u003e\r\n\u003cul class=\"article-list\"\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/customer-feedback-hear-voice-customer/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003eOpiniones de los clientes: 7 estrategias para reunirlas y utilizarlas\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003e¿Qué es la experiencia de cliente? Cómo proporcionar una CX excelente\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/customer-service-metrics-matter/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003e3 métricas de servicio al cliente muy importantes\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/customer-support-vs-customer-service/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003eAtención al cliente: definición, competencias, importancia y consejos\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/chatbots-for-business/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003e¿Qué es un chatbot y cómo funciona? La guía definitiva\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/ultimate-guide-call-centers/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003eQué es un centro de llamadas: definición, tipos y funcionamiento\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/customer-service-skills/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003eAtención al cliente: definición, competencias y características importantes para 2022\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003cli class=\"article-list-item\"\u003e\u003ca href=\"/blog/3-best-knowledge-management-examples/\" class=\"anchor anchor-medium\" target=\"\"\u003e\u003cspan\u003e5 ejemplos excelentes de gestión del conocimiento\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e","katamari-62":"A tu lado para ofrecer pruebas gratuitas","katamari-63":"Inicia una prueba gratis","katamari-64":"Ver una demostración","katamari-overlay-cta-1":"Inicia tu prueba gratis","zen-promo-pod3-supertitle":"Novedades","zen-employee-xp-1":"Experiencia de empleado","zen-employee-xp-2":"Respuestas para los empleados","zen-employee-xp-3":"Haz que tu equipo tenga más tiempo para centrarse en lo importante y ayuda a los empleados a obtener respuestas rápidamente. Nuestra solución de help desk simplifica el servicio de soporte y hace que compartir información sea sencillo. ","zen-employee-xp-4":"Más información","zen-sales-1":"Tanto los clientes potenciales como los existentes buscan experiencias óptimas, estén donde estén en el recorrido de compra. Genera conversaciones pertinentes que consigan más leads cualificados y cierra más tratos con Zendesk Sell.","zen-wnq322-pod3-supertitle-pre":"Evento virtual","katamari-67":"La mejor forma de conocer Zendesk es usarlo como los clientes. Descubre cómo Zendesk consigue que la experiencia de cliente sea fácil.","katamari-68":"Ver Zendesk en acción","katamari-69":"Empezar la visita","zen-wnq123-pod3-p-pre":"Conoce las novedades de este trimestre y obtén consejos de expertos y recomendaciones sobre los productos.","zen-g2promo-read-more":"Más información","zen-refresh-80":"Una reunión de mentes extraordinarias. Los secretos de la experiencia de cliente al descubierto. Y una llamada del futuro inteligente.","zen-refresh-82":"El evento empieza dentro de","zen-refresh-87":"Zendesk Relate","zen-refresh-88":"Este evento puede revelar secretos sobre la CX inteligente","zen-refresh-89":"Regístrate ya","zen-refresh-91":"Relate 2023","zen-refresh-97":"Descubre qué necesitan los clientes antes de que ellos lo sepan. Reducción de costes del 40 % por ticket.","zen-refresh-98":"Utiliza Zendesk desde el primer momento. No se necesita ningún ensamblaje. Aumento del 40 % de la eficiencia de los empleados.","zen-tour-id":"dyRWxP6","zen-refresh-100":"Novedades de Zendesk","zen-refresh-102":"Zendesk Relate, nuestro evento internacional sobre experiencia de cliente, nos reveló el futuro de la CX inteligente. Si te lo perdiste, no pasa nada: todavía puedes ver lo que pasó. También puedes consultar nuestros últimos anuncios de productos más abajo.","zen-refresh-103":"Aprovecha la CX inteligente","zen-refresh-104":"Recurre a la fuerza de la IA a lo largo del recorrido del cliente. Nuestro discurso de apertura te indica cómo conseguirlo.","zen-refresh-105":"Ver ahora","zen-refresh-106":"Descubre la IA de Zendesk","zen-refresh-107":"La IA ha llegado para quedarse pero solo Zendesk facilita su puesta en marcha. Mejor asistencia, flujos de trabajo y enrutamiento desde el primer momento.","zen-refresh-108":"Funciones de IA","zen-refresh-109":"Reduce los costes de forma inteligente","zen-refresh-110":"Descubre cómo usar la IA estratégicamente para controlar los costes y seguir teniendo unas relaciones estrechas con los clientes.","zen-refresh-111":"Obtener el manual","zen-refresh-89b":"Ver ahora","zen-refresh-112":"Descubre lo que la IA de Zendesk puede hacer por tu empresa","zen-relate-countdown-1":"El evento empieza dentro de","zen-relate-countdown-2":"Días","zen-relate-countdown-3":"Horas","zen-relate-countdown-4":"Minutos","zen-relate-countdown-5":"Segundos","zen-relate-countdown-6":"Una reunión de mentes extraordinarias. Los secretos de la experiencia de cliente al descubierto. Y una llamada del futuro inteligente.","zen-relate-countdown-7":"Inscríbete ahora","zen-relate-countdown-8":"Descubre lo que la IA de Zendesk puede hacer por tu empresa.","zen-refresh-113":"Ventajas","zen-cx-trends-eyebrow":"\u003cstrong\u003eNuevo estudio de Tendencias de CX con IA\u003c/strong\u003e Descubre cómo los consumidores esperan que la IA transforme el servicio de atención al cliente radicalmente","zen-cx-trends-eyebrow-cta":"Descargar","zen-tymeshift-promo-cta":"Más información","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eEl próximo gran lanzamiento de la IA de Zendesk\u003c/strong\u003eAcompáñanos en el lanzamiento virtual de nuestro producto el 4 de octubre.","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eEl próximo gran lanzamiento de la IA de Zendesk.\u003c/strong\u003eNo te pierdas el lanzamiento virtual de nuestro producto.","zen-register-now":"Inscríbete ya","zen-watch-now":"Ver ahora","zen-countdown-title":"El evento empieza dentro de","zen-countdown-headline":"Únete a los visionarios líderes del sector, descubre las tendencias emergentes y conoce una nueva perspectiva sobre las innovaciones de la IA que están transformando la CX en este evento digital.","zen-ai-1":"Nuevo","zen-ai-2":"El próximo gran lanzamiento de la IA de Zendesk","zen-ai-3":"En mayo anunciamos la IA de Zendesk, pero era solo el principio. Con nuestro próximo conjunto de funciones, la IA pasa de ser un complemento útil a convertirse en una tecnología de soporte esencial con la capacidad de cambiar el sector.","zen-ai-4":"Evento digital","zen-ai-5":"La versión más reciente y optimizada","zen-ai-6":"Nuestras nuevas soluciones de IA generativa y seguridad avanzada ya están aquí.","zen-ai-7":"Ver el discurso de apertura","zen-ai-8":"IA de Zendesk","zen-ai-9":"Lleva la IA aún más lejos","zen-ai-10":"Sé uno de los primeros en acceder a las nuevas funciones de nuestra IA.","zen-ai-11":"Descubre cómo","zen-ai-12":"Privacidad y protección de datos avanzadas","zen-ai-13":"Seguridad actualizada","zen-ai-14":"Zendesk se toma la seguridad muy en serio. Ahora, con un nivel aún más alto de protección.","zen-ai-15":"Explorar las funciones","zen-wnq423-eyebrow":"\u003cstrong\u003eNovedades\u003c/strong\u003e Conoce las novedades de este trimestre, además de un resumen de las 5 principales innovaciones de 2023","zen-eyebrow-it-report-cta":"Descargar el informe","zen-eyebrow-it-report":"Descubre cómo los directivos de TI se enfrentan a nuevas prioridades: seguridad, IA y CX.","zen-eyebrow-earlybird":"\u003cstrong\u003eZENDESK RELATE 2024\u003c/strong\u003e Acabamos de abrirlo: registro presencial anticipado","zen-eyebrow-earlybird-cta":"Consigue el ticket de 695 $","zen-cxt24-report-cta":"Obtener el informe","zen-cxt24-report":"\u003cstrong\u003eCX Trends 2024\u003c/strong\u003e Libera el poder de la CX inteligente con 10 tendencias nuevas","zen-cxt24-event":"\u003cstrong\u003eEvento CX Trends 2024\u003c/strong\u003e Obtén un adelanto del futuro de la CX","zen-cxt24-event-cta":"Regístrate ya","zen-promo-jan2024-heading":"Zendesk adquiere Klaus","zen-promo-jan2024-body":"Klaus ayuda a las empresas a ofrecer la mejor experiencia del cliente utilizando control de calidad con tecnología de IA.","zen-promo-jan2024-cta":"Más información","zen-software-award-alt-text":"Premio al mejor software en 2023: n.º 1 en productos de software, n.º 1 en productos para clientes, n.º 1 en productos de gama media","zen-promo-klaus-heading":"Zendesk adquiere Klaus","zen-wnq124-eyebrow":"\u003cstrong\u003eNovedades\u003c/strong\u003e Únete a nosotros para conocer las novedades en la gestión del compromiso de la plantilla y los avances de la IA","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Sigue en directo el discurso de apertura de nuestra principal conferencia sobre CX","zen-relate24-event-eyebrow-cta":"Regístrate ya","zen-common-readcustomerstory":"Leer testimonio del cliente","zen-countdown-headline-obama":"La ex primera dama Michelle Obama estará en la presentación","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003eNOTICIAS DEL GRAN EVENTO\u003c/strong\u003e La ex primera dama Michelle Obama nos acompañará en Zendesk Relate","zen-promo-ultimate-sticker":"Nueva adquisición","zen-promo-ultimate-heading":"Ultimate se une a Zendesk","zen-promo-ultimate-body":"Juntos, proporcionaremos los agentes de IA más avanzados en CX.","zen-learn-more":"Más información","zen-relate24launch-eyebrow-title":"ES HOY","zen-relate24launch-eyebrow-body":"\u003cstrong\u003eES HOY\u003c/strong\u003e Retransmitiéndose ahora: Discurso de apertura de Zendesk Relate","zen-relate24launch-eyebrow-cta":"Únete ahora","zen-relate24launch-0":"Un servicio que prioriza la IA. Dirigido a personas.","zen-relate24launch-1":"Los clientes y los empleados son más que interacciones: son humanos. Entrega experiencias más rápidas y personalizadas utilizando una IA entrenada en el arte del servicio al cliente.","zen-relate24launch-2":"Nuevo","zen-relate24launch-3":"Zendesk Relate 2024","zen-relate24launch-4":"El futuro de la CX está aquí. Invitamos a pensadores con una gran visión de futuro a que desarrollen sus ideas en Relate. Allí anunciamos nuestros últimos productos: agentes de IA, copiloto de agente, gestión de la plantilla, garantía de calidad y funciones de IA de nueva generación.","zen-relate24launch-5":"Inteligencia artificial","zen-relate24launch-6":"Completa tu CX con la IA","zen-relate24launch-7":"Sorprende a los clientes, ayuda a tu equipo y transforma tu negocio con la IA de Zendesk: la solución integral de IA aplicada a la experiencia del cliente.","zen-relate24launch-8":"Explorar las nuevas funciones","zen-relate24launch-9":"Bots con tecnología de IA","zen-relate24launch-10":"Hazles un hueco a los agentes de IA","zen-relate24launch-11":"Conoce a los agentes de IA de Zendesk, los bots más autónomos en CX. 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