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Le droit de rectification : corriger vos informations | CNIL
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Le droit de rectification permet de corriger des données inexactes vous concernant (âge ou adresse erronés) ou de compléter des données (adresse sans le numéro de l’appartement) en lien avec la finalité du traitement." /> <link rel="canonical" href="https://www.cnil.fr/fr/comprendre-mes-droits/le-droit-de-rectification-corriger-vos-informations" /> <meta property="og:title" content="Le droit de rectification : corriger vos informations" /> <meta property="og:description" content="A quoi ça sert ? 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class="active"> Le droit de rectification : corriger vos informations </li> </ol> </div> <div class="container"> </div> <div class="container"> </div> <div class="container"> </div> <div class="container"> <div class="layout--page-content"> <div class="layout-inner"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div class="ctn-gen"> <div class='ctn-gen-titre js-zoom-wrapper zoom-wrapper'><h1> <span>Le droit de rectification : corriger vos informations</span> </h1></div> <div class='ctn-gen-auteur'>18 décembre 2015</div> <hr class="separator" /> <div class="page-introduction js-zoom-wrapper zoom-wrapper clearfix"><p>Vous pouvez demander la rectification des informations inexactes ou incomplètes vous concernant. Il permet d’éviter qu’un organisme n’utilise ou ne diffuse des informations erronées sur vous.</p> </div> <div class="page--tools"><div class="social"><ul><li><a href="" class="icon-print print-btn print" onClick="#">Print the article</a></li><li><a href="" class="icon-share-email email" onClick="#">Courriel</a></li></ul></div><div class="tools"><ul><li><a href="" class="js-zoom-link decrease" data-zoom="-2">Decrease the size of the font</a></li><li><a href="" class="js-zoom-link increase" data-zoom="2">Increase the size of the font</a></li></ul></div></div> <div class='ctn-gen-visuel'> <img src="/sites/cnil/files/styles/contenu_generique_visuel/public/2023-07/droit_rectification.png?itok=JlvdlI4Q" width="975" height="500" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class='ctn-gen-body js-zoom-wrapper zoom-wrapper'><h2>A quoi ça sert ?</h2> <p>Le <span class="glossary-tooltips" data-definition="droit de rectification"><span class="glossary-tooltips-title">droit de rectification</span></span> permet de corriger des données inexactes vous concernant (âge ou adresse erronés) ou de compléter des données (adresse sans le numéro de l’appartement) en lien avec la finalité du traitement.</p> <p>Le responsable du <span class="glossary-tooltips" data-definition="fichier"><span class="glossary-tooltips-title">fichier</span></span> doit également communiquer aux autres destinataires des données les rectifications apportées – par exemple aux partenaires commerciaux - sauf si une telle communication exigerait des efforts disproportionnés.</p> <h2>Ces situations qui concernent l’exercice du droit de rectification</h2> </div> <div class="ctn-gen-after js-zoom-wrapper zoom-wrapper"> <div class='carousel'> <div class='carousel-content'> <div class='js-carousel carousel-inner' role='listbox'> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/1_dossiererrone.jpg?itok=UrxYKmoh" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Une information de votre dossier est erronée</h2> <div class='carousel-text'><p>Une mauvaise donnée dans un formulaire peut conduire une société à effectuer un calcul qui peut vous porter préjudice (ex. accès à une prestation ou remboursement estimé à la baisse).</p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/1_fichierprejudice_1.jpg?itok=McTTVFat" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Vous avez exercé votre droit d’accès auprès de votre ancien employeur</h2> <div class='carousel-text'><p>Beaucoup de vos données ne devraient plus figurer dans ses fichiers. </p> </div> </div> </div> </div> </div> <div class="item"> <div class="row carousel-flex"> <div class='col-xs-12 col-sm-4 carousel-image'> <img src="/sites/cnil/files/styles/contenu_generique_carousel_block_gauche/public/thumbnails/image/reseauxsociaux.jpg?itok=vxmlyV2M" width="512" height="414" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8"> <div class="carousel-content"> <h2 class='carousel-title'>Un réseau social bloque votre compte car il pense que vous n’avez pas l’âge requis</h2> <div class='carousel-text'><p>A votre inscription, vous vous êtes trompé en renseignant votre année de naissance.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><h2>Comment faire concrètement ?</h2> <ol> <li> <h3>Identifier l’organisme à contacter</h3> </li> </ol> <p>Identifiez l’organisme puis rendez vous sur la page d’information réservée à l’exercice de vos droits sur le site internet de l’organisme (« politique confidentialité », « politique vie privée », « mention légales », etc). Si vous rencontrez des difficultés pour obtenir les coordonnées du délégué à la protection des données ou du responsable, consultez <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ed43eaa6-c2b9-4e4b-855d-2aec89694ee4" href="/fr/retrouver-les-coordonnees-dun-organisme-pour-exercer-vos-droits" target="_blank" title="Retrouver les coordonnées d'un organisme pour exercer vos droits - Nouvelle fenêtre"><u>notre fiche pratique</u>.</a> </p> <ol start="2"> <li> <h3>Exercer votre <span class="glossary-tooltips" data-definition="droit de rectification"><span class="glossary-tooltips-title">droit de rectification</span></span> auprès de l’organisme</h3> </li> </ol> <ul> <li>Vous pouvez exercer gratuitement votre demande de droit de rectification par divers moyens : par voie électronique (formulaire, adresse mail, bouton de téléchargement etc.) ou par courrier.</li> <li>Si et seulement si, l’organisme à des doutes raisonnables sur votre identité, il peut vous demander de joindre tout document permettant de prouver votre identité, par exemple pour éviter les usurpations d’identité. En revanche, il ne peut pas vous demander des pièces justificatives qui seraient abusives, non pertinente et disproportionnées par rapport à votre demande. </li> </ul> <ol start="3"> <li> <h3>Conserver une copie de vos démarches</h3> </li> </ol> <p>Cette étape est primordiale si vous souhaitez saisir la CNIL en cas de réponse insatisfaisante ou d’absence de réponse. Réalisez une capture d’écran à l’aide de la touche « impr écran » en haut à droit de votre clavier (PC) ou grâce au raccourci clavier cmd + MAJUSCULE + 4 si vous disposez d’un Mac. Vous exercez cette démarche par courrier ? Demandez un accusé réception qui prouvera la date de votre démarche. De même, n’oubliez pas de conserver une copie du courriel ou de votre demande formulée par voie électronique.</p> </div> <div class='ctn-gen-mise-avant clearfix'> <div class='col-xs-12 col-sm-4 col-lg-4 col-md-4 ctn-gen-mise-avant-image'> <img src="/sites/cnil/files/styles/contenu_generique_mise_avant_image/public/2023-09/courrier.png?itok=VqkT0UaQ" width="348" height="350" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> </div> <div class="col-xs-12 col-sm-8 col-lg-8 col-md-8 ctn-gen-mise-avant-contenu"> <h2><span class='ctn-gen-mise-avant-titre'>La CNIL vous accompagne dans vos démarches</span></h2> <div class='ctn-gen-mise-avant-texte'><p>Utilisez nos modèles et personnalisez les champs à votre convenance :</p> <ul> <li><a href="/modele/courrier/rectifier-des-donnees-incompletes " rel=" noopener" target="_blank" title="Modèle de courrier : rectifier des données incomplètes - Nouvelle fenêtre">Rectifier des données incomplètes</a></li> <li><a href="/modele/courrier/rectifier-des-donnees-inexactes " rel=" noopener" target="_blank" title="Modèle de courrier : rectifier des données inexactes - Nouvelle fenêtre">Rectifier des données inexactes</a></li> </ul> </div> </div> </div> <div class='ctn-gen-texte-wysiswyg'><blockquote> <h4>Que faire en cas de refus ou d'absence de réponse ?</h4> <p>L’organisme doit vous répondre dans les meilleurs délais et au plus tard dans un délai d’un mois, qui peut être porté à trois mois compte tenu de la complexité de la demande ou du nombre de demandes que l’organisme a reçu. Dans ce dernier cas, l’organisme doit vous informer des raisons de cette prolongation dans le délai d’un mois. Pendant ce délai, vous pouvez demander « la limitation du traitement » c’est-à-dire le « gel » de l’utilisation de ces données.</p> <p>Si l’organisme ne répond pas dans le délai d’un mois après votre demande de rectification ou ne vous informe pas d’une prolongation de délai, vous pouvez <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5e7532ad-9c37-4cc5-b344-d74a8c34bbf8" href="/fr/webform/adresser-une-plainte" title="Adresser une plainte">adresser une plainte</a> auprès de la CNIL avec les éléments attestant de vos démarches préalables.</p> </blockquote> <h2>Quelles sont les limites du droit ?</h2> <p>Le <span class="glossary-tooltips" data-definition="droit de rectification"><span class="glossary-tooltips-title">droit de rectification</span></span> ne s'applique pas aux traitements littéraires, artistiques et journalistiques ;</p> <p>Il est exercé différemment pour les fichiers de police, de gendarmerie, de renseignement, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d1df13cf-a642-4b23-9023-c02823e03cdb" href="/fr/saisir-la-cnil/ficoba-fichier-national-des-comptes-bancaires-et-assimiles" target="_blank" title="FICOBA : Fichier national des comptes bancaires et assimilés - Nouvelle fenêtre">FICOBA</a> : pour ce qui concerne ces fichiers - <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="15f08916-36f1-493b-8621-c21cadf5c47d" href="/fr/droit-dacces-indirect-taj-stic-judex" target="_blank" title="Droit d'accès indirect (TAJ, STIC, JUDEX) - Nouvelle fenêtre">soumis au droit d’accès indirect via la CNIL</a> - vous ne pouvez pas solliciter la rectification auprès des services concernés. Un magistrat de la CNIL est chargé de procéder aux rectifications nécessaires vous concernant.</p> <p>Concernant la rectification de données de personnes décédées, les héritiers peuvent exiger de l’organisme de prendre en considération le décès ou de procéder aux mises à jour nécessaires. Retrouvez notre fiche pratique sur la <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ca29e750-600d-4a41-bb67-1fed4db67164" href="/fr/mort-numerique-effacement-informations-personne-decedee" target="_blank" title="Mort numérique : peut-on demander l’effacement des informations d’une personne décédée ? - Nouvelle fenêtre">mort numérique</a>.</p> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Les textes de référence</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="https://www.cnil.fr/fr/reglement-europeen-protection-donnees/chapitre3#Article16" title="Articles 16 et 19 du règlement général sur la protection des données" target="_blank"> Articles 16 et 19 du règlement général sur la protection des données</a></li> </ul> </div> </div> <div class='ctn-gen-textes-references'> <div class='textref text-hide'>Texte reference</div> <div class='ctn-gen-textes-references-contenu'> <h2>Pour approfondir</h2> <ul> <li class='ctn-gen-textes-references-lien'><a href="/les-droits-pour-maitriser-vos-donnees-personnelles" title="Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles" target="_blank"> Tous les contenus pour comprendre vos droits et maîtriser vos données personnelles</a></li> </ul> </div> </div> <div class="general-tags"><ul><li><a href="/fr/tag/Droit%2Bde%2Brectification" hreflang="fr">#Droit de rectification</a></li><li><a href="/fr/tag/Les%2Bessentiels" hreflang="fr">#Les essentiels</a></li></ul></div> <div class="nav--hub-nav"></div> </div> </div> </div> </div> </div> </div> <div class="interest"> <div class="container"> <div class="row"> <h4>Ceci peut également vous intéresser ...</h4> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/comprendre-mes-droits/le-droit-dacces-connaitre-les-donnees-quun-organisme-detient-sur-vous" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/2023-07/droit_acces.png?itok=4452_Nfu" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Le droit d'accès : connaître les données qu’un organisme détient sur vous </div> <span class="date">26 septembre 2023</span> </div> </div> </a> <span class="element-htag"><a href="/fr/tag/Droit%2Bd%27acc%C3%A8s">Droit d'accès</a></span> </div> <div class="col-xs-12 col-sm-12 col-md-4 interest-block"> <a href="/fr/le-dereferencement-dun-contenu-dans-un-moteur-de-recherche" class="element"> <div class="interest-wrapper"> <img src="/sites/cnil/files/styles/interest_image/public/thumbnails/image/deref.jpg?itok=evaSOtpY" width="385" height="246" alt="" loading="lazy" typeof="foaf:Image" class="img-responsive" /> <div class="element-bg"> <div class="titre"> Le déréférencement d’un contenu dans un moteur de recherche </div> <span 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