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Content to help you support customers during the holidays →</div></div></div></div></a></div><div data-animation="default" class="nav w-nav" data-easing2="ease" data-easing="ease" data-collapse="medium" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f2754" role="banner" data-duration="400" id="nav" data-doc-height="1"><div class="nav-container w-container"><div class="nav-wrapper"><div class="nav-left"><a href="/" aria-current="page" class="nav-logo-link-left w-nav-brand w--current"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a8d2eb696975b633b22e_color_wordmark.png" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a8d2eb696975b633b22e_color_wordmark-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a8d2eb696975b633b22e_color_wordmark-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6650a8d2eb696975b633b22e_color_wordmark.png 882w" width="132" sizes="132px" alt="" class="brix---header-logo-2"/></a><nav role="navigation" class="nav-header-left-wrapper w-nav-menu"><ul role="list" class="nav-menu-list"><li class="nav-menu-list-left"><div data-hover="true" data-delay="0" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f275d" class="brix---dropdown-wrapper-2 w-dropdown"><div class="brix---dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-59">Platform</div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669929fdbbf9ad63dc18bb2f_line-rounded-chevron-down-black-brix-templates.svg" alt="Icon Rounded Chevron Dark - BRIX Templates" class="brix---dropdown-chevron-2"/></div><nav class="brix---dropdown-column-wrapper-2 w-dropdown-list"><div class="brix---dropdown-card-2"><div class="brix---dropdown-pd-2"><div class="w-layout-grid brix---dropdown-links-grid-2"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2766-768f2754" class="nav-large-section"><a href="#home-brand" class="w-inline-block"><div 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class="bold-text nav-text">Host your help content</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277a-768f2754" class="nav-large-section"><a href="https://www.helpdocs.io/#home-monitor" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f277c-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell cell-20"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66a12296c48f81b648450120_monitor-logo.svg" loading="lazy" alt="" class="image-111"/></div><div class="w-layout-cell cell-33"><p class="bold-text nav-text">Monitor and impove</p><p class="paragraph-77">Create, customize, and launch your help center.</p></div></div></a></div><div id="w-node-_2469bb8e-336e-260d-7d1d-177c9fde82af-768f2754" class="nav-large-section"><a href="/lighthouse" class="w-inline-block"><div 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class="w-layout-cell"><p class="bold-text nav-text">Grow plan</p><p class="paragraph-77">Create a customized and unique help experience.</p></div></div></a></div><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fc-768f2754" class="nav-large-section"><a href="/integrations" class="w-inline-block"><div id="w-node-_57f2acc1-dbc8-1cb4-64fd-5cb4ed97f4fe-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell cell-18"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66c8ba3d6b3cb89a48a4c83e_integrations-logo.svg" loading="lazy" alt="" class="image-111"/></div><div class="w-layout-cell"><p class="bold-text nav-text">Integrations</p><p class="paragraph-77">Connect HelpDocs with your favorite tools.</p></div></div></a></div></div></div></div></nav></div></li><li class="nav-menu-list-left"><div data-hover="true" data-delay="0" data-w-id="276f2285-12df-ac19-d5ae-cf3f768f2785" class="brix---dropdown-wrapper-2 w-dropdown"><div class="brix---dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-59">Resources</div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669929fdbbf9ad63dc18bb2f_line-rounded-chevron-down-black-brix-templates.svg" alt="Icon Rounded Chevron Dark - BRIX Templates" class="brix---dropdown-chevron-2"/></div><nav class="brix---dropdown-column-wrapper-2 w-dropdown-list"><div class="brix---dropdown-card-2"><div class="brix---dropdown-pd-2"><div class="w-layout-grid brix---dropdown-links-grid-2"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f278e-768f2754" class="nav-large-section"><a href="/about" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2790-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">About us</p><p class="paragraph-77">Meet the team behind the pink bookmark.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f2798-768f2754" class="nav-large-section"><a href="/guides" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f279a-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">Guides</p><p class="paragraph-77">Long-form guides to learn about how to boost your self-serve support.</p></div></div></a></div><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a2-768f2754" class="nav-large-section"><a href="https://blog.helpdocs.io" target="_blank" class="w-inline-block"><div id="w-node-_276f2285-12df-ac19-d5ae-cf3f768f27a4-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">Bookmarked blog</p><p class="paragraph-77">Learn about Knowledge Bases, customer support, and stories.</p></div></div></a></div><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38412-768f2754" class="nav-large-section"><a href="/jobs" class="w-inline-block"><div id="w-node-_500b81fe-115b-b625-b0b5-1e0efdd38414-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">Jobs</p><p class="paragraph-77">Join us to help power millions of pages across the globe.</p></div></div></a></div><div id="w-node-_9a011986-36d4-b8d9-106c-c8c1dac019cf-768f2754" class="nav-large-section"><a href="/learn" class="w-inline-block"><div id="w-node-_9a011986-36d4-b8d9-106c-c8c1dac019d1-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">Learn</p><p class="paragraph-77">Take a look at our latest resources to help you build your support stack.</p></div></div></a></div><div id="w-node-_314aa712-d11e-771c-ec84-263264deac5f-768f2754" class="nav-large-section"><a href="https://blog.helpdocs.io/tag/customer-stories/" target="_blank" class="w-inline-block"><div id="w-node-_314aa712-d11e-771c-ec84-263264deac61-768f2754" class="w-layout-layout quick-stack-16 wf-layout-layout"><div class="w-layout-cell"><p class="bold-text nav-text">Customer stories</p><p class="paragraph-77">Read how HelpDocs has transformed support for other companies.</p></div></div></a></div></div></div></div></nav></div></li><li class="nav-menu-list-left"><a href="/showcase" class="brix---header-nav-link-4 margin-top w-nav-link">Showcase</a></li><li class="nav-menu-list-left"><a href="/ai" class="brix---header-nav-link-4 margin-top w-nav-link">AI</a></li><li class="nav-menu-list-left"><a href="/pricing" class="brix---header-nav-link-4 margin-top w-nav-link">Pricing</a></li><li class="nav-menu-list-mobile"><a href="https://my.helpdocs.io" class="nav-menu-list-mobile-link w-inline-block"><div class="nav-link-text">Login</div></a></li><li class="nav-menu-list-mobile"><a href="/signup" class="button button-large w-button">Get started</a></li></ul></nav></div><div class="nav-right"><div class="nav-right-hamburger w-nav-button"><div 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srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5ea406fc27484bbb97a57943_Fly_Like_HelpDocs_web-p-500.avif 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5ea406fc27484bbb97a57943_Fly_Like_HelpDocs_web-p-800.avif 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5ea406fc27484bbb97a57943_Fly_Like_HelpDocs_web-p-1080.avif 1080w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5ea406fc27484bbb97a57943_Fly_Like_HelpDocs_web.avif 2000w" class="image-145"/><h1 data-w-id="0f4f2950-4ced-45ad-a9da-e66b43cb60e6" style="opacity:0" class="heading-1"><em data-w-id="78b64a2a-ad2a-e4f9-a6c9-096d58516c0f" style="opacity:0" class="italic-text-7">Scale your company, </em><span class="text-span-33"><em class="italic-text-7">not your support queue</em></span><em class="italic-text-7">.</em></h1><p class="margin-bottom-24px">Reduce support tickets, boost customer satisfaction, and keep your team focused on growth—with a Knowledge Base that does the heavy lifting.</p><div class="columns-26 w-row"><div class="w-col w-col-6"><a href="/signup" class="button-9 button-large w-button">Start Your Free 14-Day Trial</a><div class="text-block-58">No credit card required.</div></div><div class="w-col w-col-6"><a href="https://vimeo.com/showcase/helpdocs-fundamentals" target="_blank" class="button-9 button-large small-secondary-cta w-button">See HelpDocs in Action</a></div></div></div></div><div class="w-layout-cell cell-13"></div></div><section class="logo-strip"><div data-w-id="9f7fe244-434b-e8c8-8941-efcebc50dde4" style="-webkit-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="w-layout-grid brix---grid-logo-strip-v4"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d8610854a6557156d4dc111_ready2order_bar.png" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d8610854a6557156d4dc111_ready2order_bar-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d8610854a6557156d4dc111_ready2order_bar-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5d8610854a6557156d4dc111_ready2order_bar.png 1056w" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50dde5-ca376616" sizes="(max-width: 1056px) 100vw, 1056px" alt="ready2order company logo"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/636e37887d1f02ab2057ee9e_DRS_horizontal_fullcolor.svg" alt="Dr. Squatch company logo" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50dde6-ca376616"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669bba6c60c710804a08bb3a_guidigo-logo.svg" alt="GuidiGO company logo" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50dde7-ca376616"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5e26d12c54abf8ed2421ea0e_QANTAS_FF_RGB_QFF.png" alt="Qantas Frequent Flyer company logo" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50dde8-ca376616"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65ceb03bdbb1baaeb91c2354_sonar-logo-260.webp" alt="Sonar company logo" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50dde9-ca376616" class="image-100"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b29e964cecce976d4d10b1_Ketone-IQ-Logo.png" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b29e964cecce976d4d10b1_Ketone-IQ-Logo-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b29e964cecce976d4d10b1_Ketone-IQ-Logo-p-800.png 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b29e964cecce976d4d10b1_Ketone-IQ-Logo.png 853w" id="w-node-_9f7fe244-434b-e8c8-8941-efcebc50ddea-ca376616" sizes="(max-width: 853px) 100vw, 853px" alt="Ketone-IQ company logo" class="image-101"/></div></section><div class="kb-show-background"><img class="image-110" src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67adfe33f3063515da64e39b_71c1a934c92f9122df36e4295e495ea4_screenshot-1.avif" width="1015.5" alt="A screenshot of a Knowledge Base with light and dark mode" style="opacity:0" sizes="(max-width: 1439px) 100vw, 1015.5px" data-w-id="0dc46562-a3db-c0da-e3ec-35ef5352a6a5" loading="eager" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67adfe33f3063515da64e39b_71c1a934c92f9122df36e4295e495ea4_screenshot-1-p-500.avif 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67adfe33f3063515da64e39b_71c1a934c92f9122df36e4295e495ea4_screenshot-1-p-800.avif 800w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67adfe33f3063515da64e39b_71c1a934c92f9122df36e4295e495ea4_screenshot-1.avif 1726w"/></div><div id="w-node-_0b8c1dae-fc17-216e-46b4-1457cd5b788f-ca376616" class="w-layout-layout quick-stack-icons wf-layout-layout"><div data-w-id="0b8c1dae-fc17-216e-46b4-1457cd5b7890" style="opacity:0" class="w-layout-cell cell-38"><div class="icon-bkg"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67ae0466d3266f340c6b5374_brush.svg" loading="lazy" width="31" alt="Brush icon" class="image-142"/></div><h2 class="heading-110">Brand and customize</h2><p>Make your Knowledge Base feel like home. Tweak colors and templates—or go full custom with CSS, JavaScript, and HTML templates. </p></div><div data-w-id="0b8c1dae-fc17-216e-46b4-1457cd5b7897" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67ae033da06f379a741e3899_rocket-launch.svg" loading="lazy" width="31" alt="Rocket icon" class="image-142"/><h2 class="heading-110">Create and publish</h2><p>Writing docs should be fun. Use our sleek editor, create drafts using AI, and publish in seconds. Smart search makes answers easy to find.</p></div><div data-w-id="0b8c1dae-fc17-216e-46b4-1457cd5b789d" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67ae04ff39259f29f157e1c6_bullseye-pointer.svg" loading="lazy" alt="Bullseye icon" class="image-142"/><h2 class="heading-110">Scale and optimize</h2><p>Know what customers need before they ask. Track searches, collect feedback, and tweak articles to create a refined experience.</p></div><div data-w-id="0b8c1dae-fc17-216e-46b4-1457cd5b78a3" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67ae050c6d872ecff0d6907f_plug.svg" loading="lazy" alt="Plug icon" class="image-142"/><h2 class="heading-110">Connect and integrate</h2><p>Hook up Intercom, Slack, Front, and more. Automate workflows, keep support in sync, and make life easier—all without the messy setup.</p></div></div></section><section class="dark"><div class="w-layout-blockcontainer w-container"><div id="w-node-def0beb6-45e0-1f1b-78e4-2950f1f486c3-ca376616" data-w-id="def0beb6-45e0-1f1b-78e4-2950f1f486c3" style="opacity:0" class="w-layout-layout quote wf-layout-layout"><div class="w-layout-cell"><p data-w-id="e10f1cbd-55bb-a679-9796-ffb17d2735f8" style="opacity:0" class="large-number">25%</p></div><div id="w-node-_2a330202-2034-1857-7d9a-04ba49ddab82-ca376616" class="w-layout-cell"><p class="paragraph-85">"We tried other software providers. However things like user usability, integrations, customization options and language (as our clients are mostly Dutch) didn’t match our needs in these solutions. After that we were happy that we found HelpDocs, as <span class="text-span-31">this software covered 100% of our needs!</span>"</p></div><div class="w-layout-cell"><div class="text-block-68">decrease in support tickets</div></div><div class="w-layout-cell"><div><div class="text-block-69"><strong class="bold-text-31">Marijn Vlug</strong>—Founder of mijn.host.</div></div></div><div class="w-layout-cell"><a href="https://blog.helpdocs.io/mijn-host-dutch-web-host-customer-centric?ref=hpquote" target="_blank" class="link-11">Read story →</a></div></div></div></section><section id="home-brand" class="padded"><div id="w-node-ed02263b-376a-43d1-d9fd-d02d57e2aa76-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><h2 class="heading-114">A Knowledge Base <span>that </span><span class="text-span-33">feels like part of your brand</span><span>.</span></h2><p class="paragraph-78">Your self-serve support should match your brand's look and feel. Tweak colors, fonts, layouts, and even the smallest UI elements to make it truly yours.<br/></p><div id="w-node-_54f88a64-62cb-a9c7-b6a8-1d526209d7f2-ca376616" class="w-layout-layout quick-stack-40 wf-layout-layout"><div class="w-layout-cell"><a data-lighthouse="article-waSD21OSGR" href="#" class="w-inline-block"><div data-w-id="e831b830-61a9-8074-89e9-2a966cfe08a6" class="ui-feature-expand"><div id="w-node-_687fdbe3-95a0-d959-117f-9d54c6f5e91e-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af6db11be47413143447ae_swatchbook.svg" loading="lazy" alt="Swatch icon" class="icon-feature-light"/></div></div><div class="w-layout-cell"><h3 class="heading-115">Make quick no-code changes with primary color and logo</h3></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-lO4weBTNjJ" href="#" class="link-block-16 w-inline-block"><div data-w-id="e577b969-a56a-1641-69c7-7d0845e66972" class="ui-feature-expand"><div id="w-node-e577b969-a56a-1641-69c7-7d0845e66973-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div class="w-layout-cell cell-40"><div class="icon-bkg orange"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af73d476cfa69dc32048ba_cube.svg" loading="lazy" alt="Cube icon" class="icon-feature-light"/></div></div><div class="w-layout-cell"><h3 class="heading-115">Customize the look and feel with custom CSS</h3></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-SULVqxY2pM" href="#" class="link-block-16 w-inline-block"><div data-w-id="8204cae6-ef93-c8bc-aed1-41b43233982a" class="ui-feature-expand"><div id="w-node-_8204cae6-ef93-c8bc-aed1-41b43233982b-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div class="w-layout-cell cell-40"><div class="icon-bkg green"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af749dd61663121da16242_mouse-pointer.svg" loading="lazy" alt="Mouse pointer icon" class="icon-feature-light"/></div></div><div class="w-layout-cell"><h3 class="heading-115">Create new behaviour with custom JavaScript</h3></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-l8q1fmsnx7" href="#" class="link-block-16 w-inline-block"><div data-w-id="69b371b3-7d1a-6f9a-2ea9-4f6dfe7eb9a7" class="ui-feature-expand"><div id="w-node-_69b371b3-7d1a-6f9a-2ea9-4f6dfe7eb9a8-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div class="w-layout-cell cell-40"><div class="icon-bkg red"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af75536ed7be44d5bbef39_box-alt.svg" loading="lazy" alt="Box icon" class="icon-feature-light"/></div></div><div class="w-layout-cell"><h3 class="heading-115">Develop a custom HTML template with Handlebars for full control</h3></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div></div></div></a></div></div></div><div class="w-layout-cell"><div data-w-id="e0563133-fd71-aaa1-05e1-1de8b2503869" class="example-kb-bkg"><div data-w-id="33167c0a-2669-cd31-08b6-d76b3610c068" style="opacity:0" class="kb-preview"><div style="background-color:rgb(244,85,153)" class="kb-preview-header"><div class="kb-preview-branding"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/5f00bf586dc9fc4eb08a32a6_white%20symbol.svg" loading="lazy" width="15" height="Auto" alt="HelpDocs logo white" class="kb-preview-branding-logo"/><div class="example-kb-card-block-title header"></div></div><div data-w-id="6c39b059-3c76-07ce-24c0-b2df8a3b38c0" style="color:rgb(255,255,255)" class="kb-preview-text">Hey! How can we help?</div><div class="kb-preview-searchbar"></div></div><div id="w-node-fa953979-b82c-fdf7-31f3-5dff80703172-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><div class="example-kb-card"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div><div class="w-layout-cell"><div class="example-kb-card"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div><div class="w-layout-cell"><div class="example-kb-card"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div><div class="w-layout-cell"><div style="display:none" class="example-kb-card second-row"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div><div class="w-layout-cell"><div style="display:none" class="example-kb-card second-row"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div><div class="w-layout-cell"><div style="display:none" class="example-kb-card second-row"><div class="example-kb-card-block-title"></div><div class="example-kb-card-block-body"></div></div></div></div></div></div></div></div><div id="w-node-_4492d633-c30c-44f0-31ee-5fb6f212981f-ca376616" class="w-layout-layout quick-stack-icons wf-layout-layout"><div data-w-id="4492d633-c30c-44f0-31ee-5fb6f2129820" style="opacity:0" class="w-layout-cell cell-card"><div class="icon-bkg"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af9ccb80bed4ce0d0510c2_arrow-square-down.svg" loading="lazy" width="31" alt="Down arrow in box icon" class="image-142"/></div><h2 class="heading-110">HTML Blocks inside articles</h2><p>Create a custom experience inside your articles with our unique HTML Blocks. Write code like you usually would, and it'll render out.</p></div><div data-w-id="4492d633-c30c-44f0-31ee-5fb6f2129827" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af9ce30cd2295e9d22f8d9_box-heart.svg" loading="lazy" width="31" alt="Box with heart icon" class="image-142"/><h2 class="heading-110">Hand-crafted templates</h2><p>Our team creates templates from scratch, built on the latest best practices so your docs look and work great out-the-box.</p></div><div data-w-id="4492d633-c30c-44f0-31ee-5fb6f212982d" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af9f8c4b77b1d595ec2208_cat-space.svg" loading="lazy" alt="Cat with cute little helmet icon" class="image-142"/><h2 class="heading-110">Build in stealth mode</h2><p>Not ready for your amazing design to be shown? Use our .dev feature to make sure that doesn't happen. Promote it live anytime.</p></div><div data-w-id="4492d633-c30c-44f0-31ee-5fb6f2129833" style="opacity:0" class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af9d370cd2295e9d235104_cookie-bite.svg" loading="lazy" alt="Bitten into cookie icon" class="image-142"/><h2 class="heading-110">Built-in cookie consent</h2><p>Compliance is a big thing, and when you're tracking users you'll need to display a cookie banner. We've got one waiting for you.</p></div></div></section><section class="dark margin-bottom-cut-off bkg"><div class="w-layout-blockcontainer container-22 w-container"><div id="w-node-a42fd4c1-7cbc-158d-b558-44026942a2ba-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"></div><div class="w-layout-cell"><h2 class="heading-113">The power behind customization</h2><p class="paragraph-86">HelpDocs provides the tools—our customers bring the creativity. Explore the most stunning, innovative Knowledge Bases designed with our platform.</p><a data-w-id="b654883c-c020-1382-8314-533fbfb23a05" style="opacity:0" href="/showcase" class="button button-large button-white dark-text w-button">Explore Showcase</a></div><div class="w-layout-cell"></div></div><div class="showcase-container"><div class="showcase-overlay"></div><div class="collection-list-wrapper-19 w-dyn-list"><div data-w-id="ddf2806b-a05b-efe4-6477-9812abb89630" style="opacity:0" role="list" class="collection-list-15 w-dyn-items"><div role="listitem" class="collection-item-15 w-dyn-item"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66b4c88da21ea6d50273697c_Screenshot%202024-08-08%20at%2014.30.31.png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66b4c88da21ea6d50273697c_Screenshot%202024-08-08%20at%2014.30.31-p-500.png 500w, 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srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09a1071d3d10eefefac94_Screenshot%202022-06-08%20at%2013.41.55-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09a1071d3d10eefefac94_Screenshot%202022-06-08%20at%2013.41.55-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09a1071d3d10eefefac94_Screenshot%202022-06-08%20at%2013.41.55-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09a1071d3d10eefefac94_Screenshot%202022-06-08%20at%2013.41.55.png 1200w"/></div><div role="listitem" class="collection-item-15 w-dyn-item"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64c127860fcbd204b749a167_screencapture-help-dollskill-2023-07-26-16_00_31.png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64c127860fcbd204b749a167_screencapture-help-dollskill-2023-07-26-16_00_31-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64c127860fcbd204b749a167_screencapture-help-dollskill-2023-07-26-16_00_31-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64c127860fcbd204b749a167_screencapture-help-dollskill-2023-07-26-16_00_31-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64c127860fcbd204b749a167_screencapture-help-dollskill-2023-07-26-16_00_31.png 1500w"/></div><div role="listitem" class="collection-item-15 w-dyn-item"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09ad8b8a00ce77c329381_Screenshot%202022-06-08%20at%2013.48.37.png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09ad8b8a00ce77c329381_Screenshot%202022-06-08%20at%2013.48.37-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09ad8b8a00ce77c329381_Screenshot%202022-06-08%20at%2013.48.37-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09ad8b8a00ce77c329381_Screenshot%202022-06-08%20at%2013.48.37-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/62a09ad8b8a00ce77c329381_Screenshot%202022-06-08%20at%2013.48.37.png 1200w"/></div><div role="listitem" class="collection-item-15 w-dyn-item"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5f5ca074f0ee5fbbbb959241_screencapture-help-pitchhub-2020-09-11-19_12_38.png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5f5ca074f0ee5fbbbb959241_screencapture-help-pitchhub-2020-09-11-19_12_38-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5f5ca074f0ee5fbbbb959241_screencapture-help-pitchhub-2020-09-11-19_12_38-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5f5ca074f0ee5fbbbb959241_screencapture-help-pitchhub-2020-09-11-19_12_38-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5f5ca074f0ee5fbbbb959241_screencapture-help-pitchhub-2020-09-11-19_12_38.png 1500w"/></div><div role="listitem" class="collection-item-15 w-dyn-item"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/636e3766a81428370474b6b6_Screenshot%202022-11-11%20at%2012.43.41.png" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/636e3766a81428370474b6b6_Screenshot%202022-11-11%20at%2012.43.41-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/636e3766a81428370474b6b6_Screenshot%202022-11-11%20at%2012.43.41-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/636e3766a81428370474b6b6_Screenshot%202022-11-11%20at%2012.43.41-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/636e3766a81428370474b6b6_Screenshot%202022-11-11%20at%2012.43.41.png 1200w"/></div></div></div></div></div></section><section id="home-host" class="padded"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef77d-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef77f-ca376616" class="w-layout-layout quick-stack-40 wf-layout-layout"><div class="w-layout-cell"><a data-lighthouse="article-MMkAEnvYJX" href="#" class="w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef782" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef783-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef784-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67af6db11be47413143447ae_swatchbook.svg" loading="lazy" alt="Swatch icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef78a-ca376616" class="w-layout-cell"><h3 class="heading-115">Callouts to make the important stuff look even more important.</h3></div></div></div></a></div><div class="w-layout-cell"><a href="#" class="w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef78f" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef790-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef791-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa466ad08650c0f5c44c9_paperclip.svg" loading="lazy" alt="Paperclip icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef797-ca376616" class="w-layout-cell"><h3 class="heading-115">Use Clips to reuse content across your entire docs. No sweat.</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-WVkDa6Cn7K" href="#" class="link-block-16 w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef79c" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef79d-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef79e-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa483dba759a915597a2d_list-alt.svg" loading="lazy" alt="List icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7a4-ca376616" class="w-layout-cell"><h3 class="heading-115">Ordered lists that look and read great. Perfect for those step-by-steps.</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-RTZN8ACO5R" href="#" class="w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7a9" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7aa-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7ab-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa497c8ea498c4756d843_video.svg" loading="lazy" alt="Video icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7b1-ca376616" class="w-layout-cell"><h3 class="heading-115">Embed YouTube, Vimeo, Looms, and Google Docs and a whole lot more..</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-a9qhajojqq" href="#" class="link-block-16 w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7b6" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7b7-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7b8-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa4bc3f579394c731e86c_eye.svg" loading="lazy" alt="Eye icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7be-ca376616" class="w-layout-cell"><h3 class="heading-115">Got optional content? Use our Folds to create a collapsible space.</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-cawCwa96DN" href="#" class="w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7c3" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7c4-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7c5-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa4d066f48f117f5caffe_code.svg" loading="lazy" alt="Code icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7cb-ca376616" class="w-layout-cell"><h3 class="heading-115">Code Blocks with syntax highlighting and language support.</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-rndx3hpw3c" href="#" class="link-block-16 w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7d0" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7d1-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7d2-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa4ed3f579394c7321983_heart.svg" loading="lazy" alt="Love heart icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7d8-ca376616" class="w-layout-cell"><h3 class="heading-115">Love Markdown? We've got that down with our specialized blocks.</h3></div></div></div></a></div><div class="w-layout-cell"><a data-lighthouse="article-wu7b19i41c" href="#" class="w-inline-block"><div data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7dd" class="ui-feature-expand tile"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7de-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7df-ca376616" class="w-layout-cell cell-40"><div class="icon-bkg blue"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67afa500761847281337efb0_alarm-clock.svg" loading="lazy" alt="Alarm clock icon" class="icon-feature-light"/></div></div><div class="w-layout-cell cell-41"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-_4403fe49-8a8e-ba34-9115-027c2fcef7e5-ca376616" class="w-layout-cell"><h3 class="heading-115">Use Stale to set yourself reminders to update your article.</h3></div></div></div></a></div></div></div><div class="w-layout-cell"><h2 class="heading-114">Article creation <span class="text-span-33">technical writers love</span>.</h2><p class="paragraph-78">Writing help articles should be as easy as reading them. Our editor lets you drag, drop, format, and reuse content—so you spend less time writing and more time relaxing.<br/></p><div class="example-kb-bkg"><img class="feature-highlight-image fade-up" src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b2a213de98b28fe1159dcf_text-editor-image.png" alt="A screenshot of the text editor" style="opacity:0" sizes="100vw" data-w-id="4403fe49-8a8e-ba34-9115-027c2fcef7f2" loading="lazy" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b2a213de98b28fe1159dcf_text-editor-image-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b2a213de98b28fe1159dcf_text-editor-image.png 800w"/></div></div></div></section><section class="dark"><div class="w-layout-blockcontainer w-container"><div id="w-node-_9fe51507-6420-29fb-45e5-924bff4b5141-ca376616" data-w-id="9fe51507-6420-29fb-45e5-924bff4b5141" style="opacity:0" class="w-layout-layout quote wf-layout-layout"><div id="w-node-_9fe51507-6420-29fb-45e5-924bff4b5142-ca376616" class="w-layout-cell"><p class="paragraph-85 large">"Since using HelpDocs, our customer success team has managed to demonstrably reduce the number of calls, that just require some basic support. So it is a <span class="text-span-31">huge relief for our support team</span>."</p></div><div class="w-layout-cell"><div><div><strong class="bold-text-31">Christoph Schachner</strong>—Marketing & SEO Manager at ready2order.</div></div></div><div class="w-layout-cell"><a href="https://blog.helpdocs.io/ready2order/" target="_blank" class="link-11">Read story →</a></div></div></div></section><section id="home-monitor" class="padded"><div id="w-node-_58f8fcfd-0449-9107-bbe3-438ade019e70-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><h2 class="heading-114">Know what customers need—<span class="text-span-33">before they ask</span>.</h2><p class="paragraph-78">See what customers search for, track engagement, and refine your docs. With powerful analytics and feedback tools, your knowledge base keeps getting smarter.<br/></p></div><div class="w-layout-cell"><div class="example-kb-bkg"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669982f68ae3bd007b8189c0_Group%2066.avif" alt="UI of some Stats feature elements, including top viewed articles, a search count, and article view count." style="opacity:0" sizes="100vw" data-w-id="4ce94cc1-9eaa-a702-1942-3b5dd5a6d3e0" loading="lazy" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669982f68ae3bd007b8189c0_Group%2066-p-500.avif 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/669982f68ae3bd007b8189c0_Group%2066.avif 1250w"/></div></div></div><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555dda3-ca376616" class="w-layout-layout quick-stack-40 wf-layout-layout"><div class="w-layout-cell cell-54"><a data-lighthouse="article-oY5xM9pJKj" href="#" class="w-inline-block"><div data-w-id="d353695d-e89c-f3ce-eb4a-e0516555dda6" class="ui-stats-feature"><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555dda7-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555dda8-ca376616" class="w-layout-cell cell-40"><h3 class="heading-115">Top articles</h3></div><div class="w-layout-cell cell-41"></div><div class="w-layout-cell"></div><div class="w-layout-cell cell-46"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div class="w-layout-cell cell-48"><p class="paragraph-90 bold">Title</p></div><div class="w-layout-cell"></div><div class="w-layout-cell"></div><div class="w-layout-cell"></div><div class="w-layout-cell cell-47"><p class="paragraph-90 bold">Views</p></div><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555ddae-ca376616" class="w-layout-cell"><p class="paragraph-90">Finding CSS Selectors in Your Browser</p></div><div class="w-layout-cell cell-45"><p class="paragraph-89">31.25%</p></div><div class="w-layout-cell cell-44"><div class="wrap-arrow"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67b20e7f42a4a442ab294f25_uparrow.svg" loading="lazy" width="21" alt="Trending up orange arrows icon"/><p class="paragraph-88">361</p></div></div><div id="w-node-_60d00091-7843-52ab-d87a-a7d0f51a7dc3-ca376616" class="w-layout-cell"><p class="paragraph-90">Clearing the Cache in Your Browser</p></div><div class="w-layout-cell cell-50"><p class="paragraph-89">21.02%</p></div><div class="w-layout-cell cell-49"><div class="wrap-arrow"><p class="paragraph-88">201</p></div></div></div></div></a></div><div class="w-layout-cell cell-55"><a data-lighthouse="article-o9nbn007mn" href="#" class="w-inline-block"><div data-w-id="b887b68a-f476-d1f5-9dee-f600a47a5a3a" class="ui-stats-feature-searches"><div id="w-node-b887b68a-f476-d1f5-9dee-f600a47a5a3b-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div id="w-node-b887b68a-f476-d1f5-9dee-f600a47a5a3c-ca376616" class="w-layout-cell cell-40"><h3 class="heading-115">Searches</h3></div><div class="w-layout-cell cell-41"></div><div class="w-layout-cell"></div><div class="w-layout-cell cell-46"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div><div id="w-node-b887b68a-f476-d1f5-9dee-f600a47a5a44-ca376616" class="w-layout-cell cell-48"><p class="paragraph-90 bold">Search Terms</p></div><div class="w-layout-cell cell-48"><p class="paragraph-90 bold">Searches</p></div><div class="w-layout-cell cell-48"><p class="paragraph-90 bold">Results per Search</p></div><div class="w-layout-cell cell-48"><p class="paragraph-90 bold">Clicks</p></div><div id="w-node-b887b68a-f476-d1f5-9dee-f600a47a5a4d-ca376616" class="w-layout-cell"><p class="paragraph-90">pdf</p></div><div class="w-layout-cell"><p class="paragraph-90">120</p></div><div class="w-layout-cell cell-45"><p class="paragraph-89">30</p></div><div class="w-layout-cell cell-44"><p class="paragraph-88 linkify">3</p></div><div id="w-node-b887b68a-f476-d1f5-9dee-f600a47a5a58-ca376616" class="w-layout-cell"><p class="paragraph-90">permissioning</p></div><div class="w-layout-cell"><p class="paragraph-90">85</p></div><div class="w-layout-cell cell-50"><p class="paragraph-89">14</p></div><div class="w-layout-cell cell-49"><p class="paragraph-88 linkify">12</p></div><div class="w-layout-cell"><p class="paragraph-90">import</p></div><div class="w-layout-cell"></div><div class="w-layout-cell"><p class="paragraph-90">51</p></div><div class="w-layout-cell cell-50"><p class="paragraph-89">16</p></div><div class="w-layout-cell cell-50"><p class="paragraph-88 linkify">12</p></div></div></div></a></div><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555ddcb-ca376616" class="w-layout-cell"><a data-lighthouse="article-rUG5Dm3PaU" href="#" class="link-block-17 w-inline-block"><div data-w-id="d353695d-e89c-f3ce-eb4a-e0516555ddcd" class="ui-stats-feature-feedback"><div id="w-node-d353695d-e89c-f3ce-eb4a-e0516555ddce-ca376616" class="w-layout-layout quick-stack-39 wf-layout-layout"><div class="w-layout-cell cell-51"><h3 class="heading-115">What did you think of this article?</h3></div><div class="w-layout-cell cell-53"><div id="w-node-_8251ce78-c7e9-f3d4-0dc0-313680ba389b-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><div class="large-emoji">😍</div></div><div class="w-layout-cell"><div class="large-emoji">😐</div></div><div class="w-layout-cell"><div class="large-emoji">😓</div></div></div></div><div class="w-layout-cell cell-52"><div style="opacity:0;-webkit-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 10px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="open-lh-button"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/66b25637bb292ecab188100b_Arrow-Up-Right--Streamline-Heroicons.svg" loading="lazy" alt="Open link icon" class="image-146"/></div></div></div></div></a></div></div></section><section class="dark"><div class="w-layout-blockcontainer w-container"><div id="ai-code-generator" class="w-layout-blockcontainer feature-container night margin-top-spacer fixed-height w-container"><div id="w-node-bdf40140-d965-8fe3-7e3f-6fdfa19e5847-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><div class="feature-highlight-pair night"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/674081e24ecb347726572b70_sparkles%201.svg" loading="lazy" width="16" data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e584a" alt="Sparkle icon" class="feature-highlight-pair-icon orange"/><div class="feature-highlight-pair-text"> HelpDocs AI</div></div><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/67530953528f328d90a4ab77_ai-bird-logo-gradient.svg" loading="lazy" width="52" alt="HelpDocs AI logo " class="image-139"/><h2 class="heading-9 night">Take your help content to new heights</h2><p class="paragraph-80 night">Streamline your publishing workflow by using HelpDocs AI. Create and generate in seconds, significantly cutting down the time it takes to create new help content.</p><a href="/ai" class="night">Learn more →</a></div><div class="w-layout-cell cell-37"><div id="w-node-bdf40140-d965-8fe3-7e3f-6fdfa19e5857-ca376616" class="w-layout-layout quick-stack-32 night shadow wf-layout-layout"><div class="w-layout-cell cell-36 border-bottom"><p data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e5859" style="opacity:0" class="paragraph-81 typed night">Create a table that includes ways to make a booking, with a description for each.</p><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6740a395f46e6f395601a28e_sparkles%201.svg" loading="lazy" width="20" style="opacity:0" alt="Sparkle icon" data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e585b" class="image-130"/></div><div class="w-layout-cell cell-36 border-bottom"><p data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e585d" style="opacity:0" class="paragraph-81 typed night">Include a tip callout with a best practice for ordering food.</p><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6740a395f46e6f395601a28e_sparkles%201.svg" loading="lazy" width="20" style="opacity:0" alt="Sparkle icon" data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e585f" class="image-130"/></div><div class="w-layout-cell cell-36"><p data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e5861" style="opacity:0" class="paragraph-81 typed night">Create an ordered list with step-by-step instructions for the following.</p><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/6740a395f46e6f395601a28e_sparkles%201.svg" loading="lazy" width="20" style="opacity:0" alt="Sparkle icon" data-w-id="bdf40140-d965-8fe3-7e3f-6fdfa19e5863" class="image-130"/></div></div></div></div></div></div></section><div><div class="section integrations-hero"><div class="w-layout-blockcontainer w-container"><div id="w-node-da8264ca-238a-cdc7-0a15-64b59bc08918-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><h2 class="heading-114">Integrate into your workflow</h2><p class="paragraph-78">From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.<br/></p></div><div class="w-layout-cell cell-14"><a href="/integrations" class="button-9 button-large inline w-button">Browse all integrations</a></div></div><div class="padded integration-gallery w-dyn-list"><div role="list" class="collection-list-10 w-dyn-items w-row"><div role="listitem" class="collection-item-10 w-dyn-item w-col w-col-3"><a href="/product-integrations/fullstory" target="_blank" class="w-inline-block"><div style="background-color:black" class="integration-background"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5d89e020115d02c01839bfb6_fullstory.png" loading="lazy" alt="FullStory" class="image-68"/></div><h3 class="heading-59">FullStory</h3></a></div><div role="listitem" class="collection-item-10 w-dyn-item w-col w-col-3"><a href="/product-integrations/elevio" target="_blank" class="w-inline-block"><div style="background-color:hsla(147.22222222222223, 0.00%, 100.00%, 1.00)" class="integration-background"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/5d89e1efcbc314db8d475771_elevio.svg" loading="lazy" alt="Elevio" class="image-68"/></div><h3 class="heading-59">Elevio</h3></a></div><div role="listitem" class="collection-item-10 w-dyn-item w-col w-col-3"><a href="/product-integrations/gainsight-px" target="_blank" class="w-inline-block"><div style="background-color:#ef7b3e" class="integration-background"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65fc918ddf4ede0882a2828a_logo.png" loading="lazy" alt="Gainsight PX" class="image-68"/></div><h3 class="heading-59">Gainsight PX</h3></a></div><div role="listitem" class="collection-item-10 w-dyn-item w-col w-col-3"><a href="/product-integrations/crisp" target="_blank" class="w-inline-block"><div style="background-color:#226ef2" class="integration-background"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65fc69d36aba5dc13d321d2f_crisp-logo.svg" loading="lazy" alt="Crisp" class="image-68"/></div><h3 class="heading-59">Crisp</h3></a></div></div></div><div><div class="w-layout-blockcontainer w-container"><div id="w-node-_6cd2c75a-720f-916a-8072-c081978eddcf-ca376616" class="w-layout-layout quick-stack-9 wf-layout-layout"><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321632a4e5b8f508a45e_extrude-group.png" loading="lazy" width="282.5" sizes="(max-width: 479px) 100vw, 282.5px" alt="Blue gradient jigsaw piece" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321632a4e5b8f508a45e_extrude-group-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321632a4e5b8f508a45e_extrude-group.png 638w" class="image-92"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc3216260243154c443a18_extrude-group-2.png" loading="lazy" width="70" alt="Purple/green gradient circle piece" class="image-92"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321615e580b7225f538f_Group%2041.png" loading="lazy" width="189" sizes="189px" alt="Orange gradient jigsaw piece" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321615e580b7225f538f_Group%2041-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc321615e580b7225f538f_Group%2041.png 584w" class="image-91"/><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc32154a7f2f543ae515f4_extrude-group-3.png" loading="lazy" width="50" alt="Pink/blue gradient circle piece" class="image-91"/></div><div class="w-layout-cell"><img src="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc32164ff447af6559c4e9_extrude-group-1.png" loading="lazy" width="240" sizes="(max-width: 479px) 100vw, 240px" alt="Blue/purple large gradient jigsaw piece" srcset="https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc32164ff447af6559c4e9_extrude-group-1-p-500.png 500w, https://cdn.prod.website-files.com/5d848f0f3ce9fea053031e0b/65fc32164ff447af6559c4e9_extrude-group-1.png 565w" class="image-94"/></div></div></div></div></div></div></div><div class="dark"><div class="w-layout-blockcontainer w-container"><div id="w-node-_9c9d0a80-16e7-2e9f-4e41-49908920a027-ca376616" class="w-layout-layout quick-stack-23 wf-layout-layout"><div class="w-layout-cell"><div class="plan-highlight smaller"><div id="w-node-_9c9d0a80-16e7-2e9f-4e41-49908920a02a-ca376616" class="w-layout-layout plan-feature cta wf-layout-layout"><div class="w-layout-cell"><div class="plan-feature-image-background floral-2"></div></div><div class="w-layout-cell cell-26"><h2 class="heading-97"><span class="text-span-27">Supercharge</span> your docs with the Grow plan.</h2><p>Create a powerful Knowledge Base experience by subscribing to the Grow plan. <br/><br/>Segment your content with our Permissioning feature and show <span class="text-span-27">different content to different people</span> so that they have a unified experience in one place.<br/><br/>Create a seamless login experience with a choice of <span class="text-span-27">SSO providers</span> so that you audience can start editing and creating in a few seconds.<br/></p><div id="w-node-_9c9d0a80-16e7-2e9f-4e41-49908920a03e-ca376616" class="w-layout-layout quick-stack-24 wf-layout-layout"><div class="w-layout-cell cell-28"><a href="/grow" class="button button-large w-button">Read about all the benefits</a></div></div></div></div></div></div></div></div></div><div class="bookmarked-content"><div class="w-layout-blockcontainer w-container"><div id="w-node-_6949c78d-6aa9-e5b1-e168-e7de28b9348e-ca376616" class="w-layout-layout wf-layout-layout"><div class="w-layout-cell"><h2 class="heading-114">Learn more in, well, Learn.</h2><p class="paragraph-78">With our constant flow of resources from our Bookmarked blog, you'll be an expert in Knowledge Bases and Customer Support in no time.<br/></p></div><div class="w-layout-cell cell-14"><a href="/learn" target="_blank" class="button-9 button-large inline w-button">Head to Learn →</a></div></div><div fs-slider-type="cms" fs-slider-instance="fs-learn-slider" class="fs-learn-slider_instance"><div fs-slider-element="list-wrapper" class="fs-learn-slider_list-wrapper w-dyn-list"><div fs-slider-element="list" role="list" class="fs-learn-slider_list w-dyn-items"><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/the-trust-protocol-building-user-confidence-through-transparent-documentation" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67eea117889b4c9942793f70_Transparent-docs-image.png" loading="lazy" alt="The Trust Protocol: Building User Confidence Through Transparent Documentation" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Trust Protocol: Building User Confidence Through Transparent Documentation</h3><p class="paragraph-17">Transparent documentation not only shares the strengths of your product or service but also the realistic limitations, ensuring you're gaining customer trust.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-trust-protocol-building-user-confidence-through-transparent-documentation/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/standalone-vs-bundled-knowledge-base-platforms" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67e5766717854e9c8d6275e4_vibrant-lizard.jpeg" loading="lazy" alt="Standalone vs. Bundled Knowledge Base Platforms: Which Is Right for You?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Standalone vs. Bundled Knowledge Base Platforms: Which Is Right for You?</h3><p class="paragraph-17">Struggling to choose between a standalone knowledge base like HelpDocs or a bundled solution? 🤔 We break down the pros and cons of each approach.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/standalone-vs-bundled-knowledge-base-platforms/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/saas-wiki-knowledge-base-together" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67dc115f1bcbfeed05e36f1b_image-19-2.png" loading="lazy" alt="How to Connect Your Knowledge Base and Internal Wiki: A Simple Guide for SaaS Teams" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Connect Your Knowledge Base and Internal Wiki: A Simple Guide for SaaS Teams</h3><p class="paragraph-17">Learn how to connect your SaaS knowledge base and internal wiki to eliminate information silos, reduce support workload, and create a seamless experience for both customers and team members.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/saas-wiki-knowledge-base-together/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-base-audit" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67d1b1dadcab10cfa04f8266_audit-kb.png" loading="lazy" alt="Spring Cleaning: The Ultimate Guide to Running a Knowledge Base Audit" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Spring Cleaning: The Ultimate Guide to Running a Knowledge Base Audit</h3><p class="paragraph-17">Getting your Knowledge Base sparkling can be a lot of work, especially without direction. This guide will help you implement a robust auditing system.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-audit/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/why-we-took-our-time-introducing-ai-into-helpdocs" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67c99d3c41ba67f2e1472f29_ai-careful.png" loading="lazy" alt="Why We Took Our Time Introducing AI Into HelpDocs" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Why We Took Our Time Introducing AI Into HelpDocs</h3><p class="paragraph-17">AI is everywhere, but not all AI is helpful. Here’s why we took a measured approach before adding AI into HelpDocs.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/why-we-took-our-time-introducing-ai-into-helpdocs/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-i-created-our-quickstart-guide" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67b730b95f3a62821da80b7e_pigeon-paper.jpeg" loading="lazy" alt="Helping Users Succeed: My Journey to Creating a Quick Start Guide" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Helping Users Succeed: My Journey to Creating a Quick Start Guide</h3><p class="paragraph-17">Struggling with user activation? I finally created a Quick Start help article, and it transformed our onboarding! Learn how I built it, what I included, and how you can create one to help your users succeed faster.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-i-created-our-quickstart-guide/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/best-ai-knowledge-base-software" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67ae2fc57c6a0c2f1f7bc35b_ai-kb-options.webp" loading="lazy" alt="AI Knowledge Bases Explained: What They Are & Which One is Right for You" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">AI Knowledge Bases Explained: What They Are & Which One is Right for You</h3><p class="paragraph-17">AI-powered Knowledge Bases are revolutionizing customer support and documentation. Learn how AI is transforming Knowledge Bases, explore top tools, and find the perfect solution for your business.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/best-ai-knowledge-base-software/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/optimize-knowledge-base-for-ai" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67a4a7037d7ab644f589e416_book-line.png" loading="lazy" alt="How to Make Your Knowledge Base AI-Optimized" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Make Your Knowledge Base AI-Optimized</h3><p class="paragraph-17">Using an AI-powered customer support tool that isn't suggesting the right articles? Learn how to optimize your Knowledge Base for both AI and customers.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/optimize-knowledge-base-for-ai/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/ai-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/67753ce7acbf601cb02a9bc9_A-dark-creative-patterned-wallpaper-with-hand-drawn-vibrant-colourful-pheasants-with-beautiful-long-feathers-that-wrap-around-and-extend--and-vibrant-plants-that-wrap-in-between..jpeg" loading="lazy" alt="Our Guide to Using AI for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Our Guide to Using AI for Your Knowledge Base</h3><p class="paragraph-17">Simplify your Knowledge Base with the power of AI! Discover how tools like HelpDocs AI can streamline workflows, boost productivity, and free your team to focus on creating meaningful, customer-focused documentation.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/ai-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/helpdocs-ai-walkthrough" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42.png" loading="lazy" alt="HelpDocs AI Walkthrough" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/675afca41b488b4e57219b77_Screenshot%202024-12-11%20at%2017.05.42.png 1822w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">HelpDocs AI Walkthrough</h3><p class="paragraph-17">Learn how to use and get the most out of HelpDocs AI and start streamlining your documentation workflow.</p><div class="external"><div class="text-block-14 external-link">https://vimeo.com/showcase/11447807?share=copy</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/breaking-the-script-why-customer-support-needs-to-ditch-insincere-language" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6751b1fcbd0813b890191a31_break-the-script.png" loading="lazy" alt="Breaking the Script: Why Customer Support Needs to Ditch Insincere Language" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Breaking the Script: Why Customer Support Needs to Ditch Insincere Language</h3><p class="paragraph-17">How often do you hear the phrase "we apologize" before getting fed up? Empathy is vital in customer service. Let's improve our support and be more genuine when replying.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/breaking-the-script-why-customer-support-needs-to-ditch-insincere-language/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/enhancing-connections-between-your-support-tickets-and-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/672cee32e63979c8219077fc_kb-connections.png" loading="lazy" alt="Enhancing Connections Between Your Support Tickets and Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Enhancing Connections Between Your Support Tickets and Knowledge Base</h3><p class="paragraph-17">Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/a-guide-to-omnichannel-support-for-self-serve-success" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/671a5ca20ff2e390a09142f1_hummingbird-support-1.png" loading="lazy" alt="A Guide to Omnichannel Support for Self-Serve Success" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">A Guide to Omnichannel Support for Self-Serve Success</h3><p class="paragraph-17">Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/a-guide-to-omnichannel-support-for-self-serve-success/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/calming-the-noise-of-support-tools" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6707a9fafcdf107f9fb65ef6_thorn-rose.png" loading="lazy" alt="Calming the Noise of Support Tools" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Calming the Noise of Support Tools</h3><p class="paragraph-17">Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/calming-the-noise-of-support-tools/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/privacy-and-security-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66fecddea7005c65d96c0826_flower-cookies.png" loading="lazy" alt="Privacy Matters: How to Craft a Secure and Ethical Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Privacy Matters: How to Craft a Secure and Ethical Knowledge Base</h3><p class="paragraph-17">Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/privacy-and-security-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66ec3ed8a24b6895fea44594_key-insights-knowledge-base.png" loading="lazy" alt="Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters</h3><p class="paragraph-17">Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/top-tips-for-clips" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66e2fb2d50dfb982054c090e_paper-clips-and-flowers.png" loading="lazy" alt="Our Top Tips for Creating Reusable Clips for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Our Top Tips for Creating Reusable Clips for Your Knowledge Base</h3><p class="paragraph-17">Discover how to keep your content Clips updated and engaging! Explore tips and examples that enhance team collaboration and streamline workflows. Your resources deserve it!</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/top-tips-for-clips/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/embracing-fluid-self-service-in-customer-support" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66bf7231235c51a23fe29660_Screenshot-2024-08-16-at-16.23.16-1.png" loading="lazy" alt="Embracing Fluid Self-Service in Customer Support" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Embracing Fluid Self-Service in Customer Support</h3><p class="paragraph-17">Nowadays, reaching out for troubleshooting can feel like a lonely endeavour. In this blog post, we discuss how to intertwine self-serve support with one-on-one human support.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/embracing-fluid-self-service-in-customer-support/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/invest-in-saas-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66acef9b00a66f9f2eeaf1fa_Chrome_Goose_Prepared.png" loading="lazy" alt="Why SaaS Companies Should Invest in a Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Why SaaS Companies Should Invest in a Knowledge Base</h3><p class="paragraph-17">SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/invest-in-saas-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-segment-your-knowledge-base-for-different-audiences" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small.png" loading="lazy" alt="How to Segment Your Knowledge Base for Different Audiences" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66a1015d28dc9b808b2ce9cf_segmenting%20kb%20small.png 1000w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Segment Your Knowledge Base for Different Audiences</h3><p class="paragraph-17">Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-segment-your-knowledge-base-for-different-audiences/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-base-videos-2" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/668fde25931e968bfbf3b4d9_video-in-kb-1.png" loading="lazy" alt="Should You Include Videos Inside Your Knowledge Base Articles?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Should You Include Videos Inside Your Knowledge Base Articles?</h3><p class="paragraph-17">Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-articles-with-video/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/the-product-managers-guide-to-utilizing-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/66869cf4408d02d0ff63c12f_kb-product-managers.png" loading="lazy" alt="The Product Manager's Guide to Utilizing Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Product Manager's Guide to Utilizing Your Knowledge Base</h3><p class="paragraph-17">Boost your product management skill set by utilizing your Knowledge Base and understand how your users, engineering team, and support team utilize your company's knowledge base.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-product-managers-guide-to-utilizing-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/minimalism-knowledge-management-strategy" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/667429a5c039f00025649ce1_simple_things-small.png" loading="lazy" alt="The Concept of Minimalism for Your Knowledge Management Strategy" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Concept of Minimalism for Your Knowledge Management Strategy</h3><p class="paragraph-17">Minimalism is usually associated with travel or design. Why not Knowledge Bases? Here's how to implement minimalism and increase UX, Knowledge Management, and foster a better culture.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/minimalism-knowledge-management-strategy/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/ai-knowledge-base-articles" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6661b2e67267acfa5abee628_knowledge-base-ai-article-creation.png" loading="lazy" alt="Does AI Actually Produce Better Knowledge Base Articles?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Does AI Actually Produce Better Knowledge Base Articles?</h3><p class="paragraph-17">Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/ai-knowledge-base-articles/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-bases-in-incident-communication-a-guide-for-support-teams" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/664f3de486bdfb75b459a19b_kb-incident.png" loading="lazy" alt="Knowledge Bases in Incident Communication: A Guide for Support Teams" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Knowledge Bases in Incident Communication: A Guide for Support Teams</h3><p class="paragraph-17">Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-bases-in-incident-communication-a-guide-for-support-teams/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/employee-onboarding-documentation" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/663ce29307478e9e1f7d45bf_employee-onboarding.png" loading="lazy" alt="How to Build Documentation into Your Employee Onboarding Flow" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Build Documentation into Your Employee Onboarding Flow</h3><p class="paragraph-17">Learn how to give your new hires the best experience by giving them the employee onboarding documentation they deserve.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/employee-onboarding-documentation/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/943258437" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/663925a42411dc51ec2580d9_overlay.jpeg" loading="lazy" alt="The HelpDocs Guide to User Research (for your Knowledge Base) ✨" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The HelpDocs Guide to User Research (for your Knowledge Base) ✨</h3><p class="paragraph-17">What's involved in user research for your Knowledge Base? Here's our quick video overview #BookmarkedBites</p><div class="external"><div class="text-block-14 external-link">https://vimeo.com/manage/videos/943258437</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/creating-a-knowledge-management-strategy-for-your-remote-team" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/662a8c52eb2a414bbaae86dc_remote-teams-knowledge-management.png" loading="lazy" alt="Creating a Knowledge Management Strategy for Your Remote Team" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Creating a Knowledge Management Strategy for Your Remote Team</h3><p class="paragraph-17">If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/creating-a-knowledge-management-strategy-for-your-remote-team/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/937833221" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6626a72f8cf617e5af0864b8_overlay.jpeg" loading="lazy" alt="Machine vs. Manual Translations" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Machine vs. Manual Translations</h3><p class="paragraph-17">Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?</p><div class="external w-condition-invisible"><div class="text-block-14 external-link w-dyn-bind-empty"></div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/a-practical-guide-to-designing-your-knowledge-base-template" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/660ff3acf0fe9cffcafc0535_kb-template-design.png" loading="lazy" alt="A Practical Guide to Designing Your Knowledge Base Template" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">A Practical Guide to Designing Your Knowledge Base Template</h3><p class="paragraph-17">Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/a-practical-guide-to-designing-your-knowledge-base-template/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/decoding-the-role-of-a-modern-technical-writer" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6605608127c5aa64c5404b77_role-of-technical-writer.png" loading="lazy" alt="Decoding the Role of a Modern Technical Writer" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Decoding the Role of a Modern Technical Writer</h3><p class="paragraph-17">Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/decoding-the-role-of-a-modern-technical-writer/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/dark-mode-design-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65e9ba7e693a34df7d8ed2e0_knowledge-base-dark-mode-1.png" loading="lazy" alt="Shedding Light on Dark Mode for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Shedding Light on Dark Mode for Your Knowledge Base</h3><p class="paragraph-17">Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/dark-mode-design-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/should-you-include-best-practices-in-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65e07211918ae51c9720f55d_best-practices-knowledge-base-1.png" loading="lazy" alt="Should You Include Best Practices in Your Knowledge Base?" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Should You Include Best Practices in Your Knowledge Base?</h3><p class="paragraph-17">Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/should-you-include-best-practices-in-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-base-customer-service-sla" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65d73e6ced0e41e18008c7df_sla-kb.png" loading="lazy" alt="How to Meet Your Customer Service SLAs With a Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Meet Your Customer Service SLAs With a Knowledge Base</h3><p class="paragraph-17">Customer support service-level agreements can benefit everyone, but it can be tricky to keep to the targets. Here's how to use your Knowledge Base to meet your metrics.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-customer-service-sla/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-we-identified-our-knowledge-base-gaps" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65ce0403456bcdb0966a1f70_kb-gaps.png" loading="lazy" alt="How We Identified Our Knowledge Base Gaps" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How We Identified Our Knowledge Base Gaps</h3><p class="paragraph-17">Finding gaps in your Knowledge Base can be time-consuming. Here's how we identified ours and improved our support flow.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-we-identified-our-knowledge-base-gaps/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/machine-vs-manual-multilingual-translations-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65c4c2a53b1e78c03183ce4f_machine-vs-manual-translations.png" loading="lazy" alt="Choosing Between Machine and Manual Translations for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Choosing Between Machine and Manual Translations for Your Knowledge Base</h3><p class="paragraph-17">Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/machine-vs-manual-multilingual-translations-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/should-you-use-a-knowledge-base-for-your-product-updates" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb.png" loading="lazy" alt="Should You Use a Knowledge Base for Your Product Updates?" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65bcde7e1e58e6ad945beffd_product%20updates%20kb.png 1847w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Should You Use a Knowledge Base for Your Product Updates?</h3><p class="paragraph-17">Using a Knowledge Base for product updates isn't clear-cut. Learn whether you should consider it or use alternative products.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-for-product-updates/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/empower-your-customers-options-for-building-a-self-service-stack-that-delights-your-users" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack.png" loading="lazy" alt="Empower Your Customers: Options for Building a Self-Service Stack That Delights Your Users" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65b7b94b27a067b30739500b_self-service%20stack.png 1848w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Empower Your Customers: Options for Building a Self-Service Stack That Delights Your Users</h3><p class="paragraph-17">Learn about different types of self-service support, including proactive methods like video series and reactive methods like Knowledge Bases to build your self-serve stack.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/self-serve-support-stack/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/optimizing-your-knowledge-base-for-mobile" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small.png" loading="lazy" alt="Optimizing Your Knowledge Base for Mobile" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab507e192d7454e0ce1e_mobile%20kb%20optimize-small.png 1847w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Optimizing Your Knowledge Base for Mobile</h3><p class="paragraph-17">Learn why mobile optimization of your Knowledge Base is crucial to connect with your customers wherever they are.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/optimizing-your-knowledge-base-for-mobile/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/championing-your-knowledge-base-during-company-meetings" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb.png" loading="lazy" alt="Championing Your Knowledge Base During Company Meetings" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab349e5120ae219448f0_champion%20kb.png 3694w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Championing Your Knowledge Base During Company Meetings</h3><p class="paragraph-17">Learn how to effectively advocate for your company's Knowledge Base during meetings and ensure it stays accurate and up-to-date.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/champion-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-get-your-knowledge-base-in-order-for-the-new-year" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb.png" loading="lazy" alt="How to Get Your Knowledge Base in Order for the New Year" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaab0d5dc154d713f201a5_new%20year%20new%20kb.png 3694w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Get Your Knowledge Base in Order for the New Year</h3><p class="paragraph-17">Learn how to prepare and optimize your Knowledge Base for the New Year with this comprehensive guide. Streamline processes, enhance user experience, and reduce support burden.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-get-your-knowledge-base-in-order-for-the-new-year/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/unwrapped-23" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2.png" loading="lazy" alt="Unwrapped '23" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/65aaaaca665be8930fff26a3_UNWRAPPED-23-2.png 3694w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Unwrapped '23</h3><p class="paragraph-17">Our Unwrapped '23 handed out top tips for support teams to handle the holiday influx.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/tag/unwrapped-23/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/learning-to-take-time-off-support-emails-during-the-holiday-period" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays.png" loading="lazy" alt="Learning to Take Time Off Support Emails During the Holiday Period" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-2000.png 2000w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-2600.png 2600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays-p-3200.png 3200w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/656889c64a85c0cc4173b456_support-emails-holidays.png 3694w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Learning to Take Time Off Support Emails During the Holiday Period</h3><p class="paragraph-17">During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/learning-to-take-time-off-support-emails-during-the-holiday-period/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-successfully-onboard-technical-writers-for-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/654d0121a15b062c75d90a96_technical-writer-onboarding-small.png" loading="lazy" alt="How to Successfully Onboard Technical Writers for Your Knowledge Base" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Successfully Onboard Technical Writers for Your Knowledge Base</h3><p class="paragraph-17">The road to successfully onboarding a technical writer can be challenging—especially if you're not one yourself. Here are some tips on why and how to make it happen.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/onboarding-technical-writers-for-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/why-we-re-switching-from-gifs-to-video-inside-our-knowledge-base-articles" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6527f71eb2dc43bc5abf2b2e_knowledge-base-gifs-to-video.png" loading="lazy" alt="Why We're Switching from GIFs to Video Inside Our Knowledge Base Articles" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Why We're Switching from GIFs to Video Inside Our Knowledge Base Articles</h3><p class="paragraph-17">You might notice a few more videos if you've looked at our Knowledge Base recently. Here's why we're switching from GIFs to video and the process involved.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/gifs-to-video-in-our-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/going-with-the-flow-leveraging-documentation-to-speed-up-customer-support-ticket-replies" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/651535dc7e37b8646931564a_knowledge-base-ticket-integration-copy.png" loading="lazy" alt="Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies</h3><p class="paragraph-17">Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/going-with-the-flow-leveraging-documentation-to-speed-up-customer-ticket-replies/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/the-ultimate-guide-to-creating-your-first-knowledge-base-article" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6503353ce33a263f7cb0d1fa_building-book-small.png" loading="lazy" alt="The Ultimate Guide to Creating Your First Knowledge Base Article" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Ultimate Guide to Creating Your First Knowledge Base Article</h3><p class="paragraph-17">Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-ultimate-guide-to-creating-your-first-knowledge-base-article/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/optimizing-your-knowledge-base-search" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64f0a1db8a7391878b14f716_knowledge-base-search.png" loading="lazy" alt="Optimizing Your Knowledge Base Search" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Optimizing Your Knowledge Base Search</h3><p class="paragraph-17">Discover tips for optimizing Knowledge Base searches. Learn how categorizing a Knowledge Base makes search easier and avoid common issues with proper optimization.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/optimizing-your-knowledge-base-search/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/creating-calm-consistency-with-a-knowledge-base-style-guide" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7d38bae2124d8dd44b75_monsterra%20small.png" loading="lazy" alt="Creating Calm & Consistency With a Knowledge Base Style Guide" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7d38bae2124d8dd44b75_monsterra%20small-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7d38bae2124d8dd44b75_monsterra%20small-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7d38bae2124d8dd44b75_monsterra%20small-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7d38bae2124d8dd44b75_monsterra%20small.png 1200w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Creating Calm & Consistency With a Knowledge Base Style Guide</h3><p class="paragraph-17">Learn why carving out time to create a style guide for your Knowledge Base can help you maintain a consistent, on-brand, helpful set of guides for your users.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/creating-a-knowledge-base-article-style-guide/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-create-a-seamless-external-and-internal-knowledge-base-experience" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7cf9f3b88c6a60441c2e_Hoopie_Doopie%20copy.png" loading="lazy" alt="How to Create a Seamless External and Internal Knowledge Base Experience" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7cf9f3b88c6a60441c2e_Hoopie_Doopie%20copy-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64ec7cf9f3b88c6a60441c2e_Hoopie_Doopie%20copy.png 800w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Create a Seamless External and Internal Knowledge Base Experience</h3><p class="paragraph-17">Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/creating-a-cohesive-external-and-internal-documentation-experience/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/providing-concise-impactful-answers-using-knowledge-base-best-practices" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices.png" loading="lazy" alt="Providing Concise & Impactful Answers Using Knowledge Base Best Practices" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b9bd07c0e9b7702354e4_knowledge%20base%20best%20practices.png 4540w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Providing Concise & Impactful Answers Using Knowledge Base Best Practices</h3><p class="paragraph-17">To create a successful Knowledge Base, it's important to have clear organization, accurate information, and team involvement. A search function and training for effective documentation can also help. This resource can benefit both employees and customers.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-keep-your-help-clear-using-knowledge-base-best-practices/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/the-art-of-managing-freelance-technical-writers-for-your-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b83542658a6de335d4e9_art-technical-writers.png" loading="lazy" alt="The Art of Managing Freelance Technical Writers for Your Knowledge Base" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b83542658a6de335d4e9_art-technical-writers-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b83542658a6de335d4e9_art-technical-writers-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b83542658a6de335d4e9_art-technical-writers-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/64e8b83542658a6de335d4e9_art-technical-writers.png 1200w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Art of Managing Freelance Technical Writers for Your Knowledge Base</h3><p class="paragraph-17">Hiring in-house technical writers can be tough, so why not support freelancers? Here's how to loop in experts to ensure your Knowledge Base shines.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-art-of-managing-freelance-technical-writers-for-your-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-strive-for-a-more-accessible-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca802175e541a06b3ad941_Book_blueprint-resized%20(1).png" loading="lazy" alt="How to Strive for a More Accessible Knowledge Base" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca802175e541a06b3ad941_Book_blueprint-resized%20(1)-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca802175e541a06b3ad941_Book_blueprint-resized%20(1)-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca802175e541a06b3ad941_Book_blueprint-resized%20(1)-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca802175e541a06b3ad941_Book_blueprint-resized%20(1).png 1200w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Strive for a More Accessible Knowledge Base</h3><p class="paragraph-17">Knowledge Bases are jam-packed full of useful information—but can everyone digest it? Dive into how and why to make your Knowledge Base a more accessible destination for customers.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-accessibility/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-base-article-health-check-what-to-examine-before-you-hit-publish" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7ffeb4278f91cccd9436_KB-health-check.png" loading="lazy" alt="Knowledge Base Article Health Check: What to Examine Before You Hit Publish" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7ffeb4278f91cccd9436_KB-health-check-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7ffeb4278f91cccd9436_KB-health-check-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7ffeb4278f91cccd9436_KB-health-check.png 915w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Knowledge Base Article Health Check: What to Examine Before You Hit Publish</h3><p class="paragraph-17">Ready to publish your article but not quite sure if it's 100%? Here are some tips to make your article shine before you hit publish.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/knowledge-base-article-health-check/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-turn-your-knowledge-base-search-analytics-into-action" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7fdddaacd27f117e4ee2_Tripping_Flamingos-copy.png" loading="lazy" alt="How to Turn Your Knowledge Base Search Analytics into Action" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7fdddaacd27f117e4ee2_Tripping_Flamingos-copy-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7fdddaacd27f117e4ee2_Tripping_Flamingos-copy-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7fdddaacd27f117e4ee2_Tripping_Flamingos-copy-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7fdddaacd27f117e4ee2_Tripping_Flamingos-copy.png 1200w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Turn Your Knowledge Base Search Analytics into Action</h3><p class="paragraph-17">We take a look at how you can turn a list of Knowledge Base search keywords into actionable insights to help improve your self serve help.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-turn-search-analytics-into-action/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-integrate-your-knowledge-base-and-ecommerce-storefront" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront.png" loading="lazy" alt="How to Integrate Your Knowledge Base and eCommerce Storefront" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront-p-1600.png 1600w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63ca7f8d705e4edac82ed932_Manic_Storefront.png 2000w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Integrate Your Knowledge Base and eCommerce Storefront</h3><p class="paragraph-17">eCommerce is tough and the support can be overwhelming. Carry on being consumer-centric without having to sacrifice your support team by better integrating your Knowledge Base.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/how-to-integrate-your-knowledge-base-and-ecommerce-storefront/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/a-guide-to-creating-your-first-saas-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63b6e274e70adc6546fb8240_Storkybook%20copy.png" loading="lazy" alt="A Guide to Creating Your First SaaS Knowledge Base" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63b6e274e70adc6546fb8240_Storkybook%20copy-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/63b6e274e70adc6546fb8240_Storkybook%20copy.png 700w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">A Guide to Creating Your First SaaS Knowledge Base</h3><p class="paragraph-17">Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/a-guide-to-setting-up-a-saas-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/the-magic-behind-our-knowledge-base-gifs" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abfddee46ee35b8374195_ezgif.com-resize-2.gif" loading="lazy" alt="The Magic Behind Our Knowledge Base GIFs" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">The Magic Behind Our Knowledge Base GIFs</h3><p class="paragraph-17">Come dive into my weird GIF making process where I show you how I create animated images for our knowledge base.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/the-magic-behind-our-knowledge-base-gifs/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-run-repeatable-projects-by-using-a-wiki-and-knowledge-base-together" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abf4b3878104fb5c8f08e_Bee_To_A_Rose.png" loading="lazy" alt="How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abf4b3878104fb5c8f08e_Bee_To_A_Rose-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abf4b3878104fb5c8f08e_Bee_To_A_Rose-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abf4b3878104fb5c8f08e_Bee_To_A_Rose-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abf4b3878104fb5c8f08e_Bee_To_A_Rose.png 1500w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together</h3><p class="paragraph-17">Wondering whether to go for a Wiki or knowledge base? We think you should choose both.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/wiki-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/whats-the-difference-between-a-wiki-and-a-knowledge-base" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abed6587ad9333f38e439_wiki%20vs.%20kb.png" loading="lazy" alt="What's the Difference Between a Wiki and a Knowledge Base?" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abed6587ad9333f38e439_wiki%20vs.%20kb-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abed6587ad9333f38e439_wiki%20vs.%20kb-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abed6587ad9333f38e439_wiki%20vs.%20kb-p-1080.png 1080w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abed6587ad9333f38e439_wiki%20vs.%20kb.png 1300w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">What's the Difference Between a Wiki and a Knowledge Base?</h3><p class="paragraph-17">The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/whats-the-difference-between-a-wiki-and-a-knowledge-base/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/how-to-start-understanding-your-knowledge-base-analytics" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abe27c3d021520e3900bd_1-2.png" loading="lazy" alt="How to Start Understanding Your Knowledge Base Analytics" sizes="100vw" srcset="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abe27c3d021520e3900bd_1-2-p-500.png 500w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abe27c3d021520e3900bd_1-2-p-800.png 800w, https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/607abe27c3d021520e3900bd_1-2.png 1440w" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">How to Start Understanding Your Knowledge Base Analytics</h3><p class="paragraph-17">Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.</p><div class="external"><div class="text-block-14 external-link">https://blog.helpdocs.io/understand-knowledge-base-analytics/</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/showcase" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/60391ceec1c9a579fbe9a4f7_showcase-image-2.png" loading="lazy" alt="Showcase" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Showcase</h3><p class="paragraph-17">Our customers are building some incredible products to change the world for the better. Part of that is supporting their customers. See how they've built their own knowledge base using HelpDocs.</p><div class="external"><div class="text-block-14 external-link">https://www.helpdocs.io/showcase</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/knowledge-base-basics" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6036b55a904d99d80a1b420e_basics-image.png" loading="lazy" alt="Knowledge Base Basics" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Knowledge Base Basics</h3><p class="paragraph-17">By the end of this course, you're going to have a good idea of what a Knowledge Base is. You'll learn how to choose the right Knowledge Base for you and how to provide an awesome customer experience 🚀</p><div class="external"><div class="text-block-14 external-link">https://courses.helpdocs.io/category/63fx04gaf4-knowledge-base-basics</div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/helpdocs-walkthrough" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/60367919ab22b0f6e8008a63_fundamentals-image.png" loading="lazy" alt="HelpDocs Fundamentals" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">HelpDocs Fundamentals</h3><p class="paragraph-17">Get a detailed on-demand overview of what HelpDocs is, how it works, and how to get the most out of the platform in our Fundamentals playlist.</p><div class="external w-condition-invisible"><div class="text-block-14 external-link w-dyn-bind-empty"></div></div><div class="pill pill-notice bg-primary-2 exclusive-pill w-condition-invisible"><div class="text-block-13">🌟 Exclusive for Customers</div></div></div></a></div><div fs-slider-element="slide" role="listitem" class="fs-learn-slider_slide w-dyn-item"><a href="/learn/getting-started-with-customization" class="link-block-5 w-inline-block"><img src="https://cdn.prod.website-files.com/5d848f103ce9fe05b9031e19/6036b57065493c25697a3fe7_customize-image.png" loading="lazy" alt="Getting Started with Customization" class="image-52"/><div class="div-block-43"><div class="columns w-row"><div class="w-col w-col-5"></div><div class="w-col w-col-7"><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p><p class="paragraph-19 w-condition-invisible w-dyn-bind-empty"></p></div></div><h3 class="heading-27">Getting Started with Customization</h3><p class="paragraph-17">In this intermediate course, you'll learn some simple ways to customize a HelpDocs template and make it suit your brand. 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