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Frequently Asked Questions (FAQs) | Residential Facilities | Division of Student Affairs
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href="/resident-resources/frequently-asked-questions-faqs" aria-current="page" data-drupal-link-system-path="node/480" class="is-active"><span class="visually-hidden">The Current Page is </span>Frequently Asked Questions (FAQs)</a> </li> </ul> </li> </ul> </nav> </div> <div class="col-800-9"> <nav aria-label="Breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="/">Home</a></li> <li class="breadcrumb-item"><a href="/resident-resources">Resident Resources</a></li> <li class="breadcrumb-item breadcrumb--active" aria-current="page">Frequently Asked Questions (FAQs)</li> </ol> </nav> <div data-history-node-id="480"> <div class="editor-content"> <h1>Frequently Asked Questions (FAQs)</h1> </div> </div> <div class="section section-umd_terp_basic_page section-ut_text"> <div> <div class="editor-content" id="umd_terp_paragraph--3390"> <p>Jump to: <a href="#move-in" title="Move-In FAQs">Move-In FAQs</a> | <a href="#service-center" title="Service Center FAQs">Service Center FAQs</a> | <a href="#work-management" title="Work Management FAQs">Work Management FAQs</a></p> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_divider"> <div> <hr class="divider spacing-large rule-none" id="umd_terp_paragraph--3358"> </div> </div> <div class="section section-umd_terp_basic_page section-ut_text"> <div> <div class="editor-content" id="umd_terp_paragraph--3340"> <h2 id="move-in">Move-In</h2> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_accordion"> <div class="accordion" id="accordion-3357"> <!-- test comment --> <div class="card"> <div class="card-header" id="accordion-3357-header-16"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-16" aria-expanded="false" aria-controls="accordion-3357-content-16"> Can laundry pods be used in the washing machines, or only liquid laundry detergent? </button> </div> <div id="accordion-3357-content-16" class="collapse" aria-labelledby="accordion-3357-header-16" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3341"> <p>Laundry pods may be used in all machines.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-17"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-17" aria-expanded="false" aria-controls="accordion-3357-content-17"> Are there High Energy (HE) washing machines in CENT? </button> </div> <div id="accordion-3357-content-17" class="collapse" aria-labelledby="accordion-3357-header-17" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3343"> <p>Yes.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-18"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-18" aria-expanded="false" aria-controls="accordion-3357-content-18"> Is Coax Cable offered in the res halls/chapter houses? </button> </div> <div id="accordion-3357-content-18" class="collapse" aria-labelledby="accordion-3357-header-18" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3345"> <p>No. Only Xfinity streaming via <a href="//www.xfinityoncampus.com" title="Xfinity app">Xfinity app</a>.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-19"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-19" aria-expanded="false" aria-controls="accordion-3357-content-19"> How to hook up a smart TV? </button> </div> <div id="accordion-3357-content-19" class="collapse" aria-labelledby="accordion-3357-header-19" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3347"> <p><span>If TV can connect wirelessly, use </span><a href="https://connect.umd.edu/registration.html"><span>connect.umd.edu </span></a><span>to register; If TV cannot be connected wirelessly, an ethernet cable is needed; If there is no ethernet port, an ethernet to HDMI adapter dongle thingie is needed.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-20"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-20" aria-expanded="false" aria-controls="accordion-3357-content-20"> Are micro-fridge combos permitted in all res halls? </button> </div> <div id="accordion-3357-content-20" class="collapse" aria-labelledby="accordion-3357-header-20" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3349"> <p>Yes.</p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-21"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-21" aria-expanded="false" aria-controls="accordion-3357-content-21"> Can I have a carpet delivered to my room? </button> </div> <div id="accordion-3357-content-21" class="collapse" aria-labelledby="accordion-3357-header-21" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3351"> <p><span>No, there are no carpet deliveries anymore.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-22"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-22" aria-expanded="false" aria-controls="accordion-3357-content-22"> I need my bed bunked. What do I do? </button> </div> <div id="accordion-3357-content-22" class="collapse" aria-labelledby="accordion-3357-header-22" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3353"> <p><span>Get bunking pins from your Service Desk to assemble your bunk. The Desk will submit a service request for staff to install a safety rail. There is also a </span><a href="https://youtu.be/AvVqwe8viYo?si=eS5PfogLkSjhOYer" title="Bunking bed video tutorial"><span>video of this posted online</span></a><span>.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-23"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-23" aria-expanded="false" aria-controls="accordion-3357-content-23"> Can I move in without my student ID? </button> </div> <div id="accordion-3357-content-23" class="collapse" aria-labelledby="accordion-3357-header-23" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3355"> <p><span>Yes. You can get your room keys from your Service Desk with a drivers license, state issued ID, or passport. Then go to the Mitchell Building that day to get your Student ID as the buildings are only unlocked for move-in from 7:00 a.m. until 5:00 p.m.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3357-header-24"> <button class="btn" data-toggle="collapse" data-target="#accordion-3357-content-24" aria-expanded="false" aria-controls="accordion-3357-content-24"> What is the procedure to request an extra-long bed for tall students? </button> </div> <div id="accordion-3357-content-24" class="collapse" aria-labelledby="accordion-3357-header-24" data-parent="#accordion-3357" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3392"> <p><span>The </span><a href="https://reslife.umd.edu/" title="Resident Life website"><span>Resident Life team</span></a><span> reviews requests for extra-long twin beds for students who meet a minimum height requirement of 6’ 5”. To process this request, please provide documentation confirming you meet the height requirement, including a copy of your state-issued driver’s license, ID card, or a note from your doctor, to the Res Life team via email at </span><a href="mailto:reslife@umd.edu"><span>reslife@umd.edu</span></a><span>. After your documentation is received, they will follow up by email confirming whether your request has been approved. If you have any questions, call Res Life at </span><a href="tel:301-314-2100" title="Res Life phone"><span>301-314-2100</span></a><span>.</span></p> </div> </div> </div> </div> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_divider"> <div> <hr class="divider spacing-xlarge rule-small" id="umd_terp_paragraph--3391"> </div> </div> <div class="section section-umd_terp_basic_page section-ut_text"> <div> <div class="editor-content" id="umd_terp_paragraph--3359"> <h2 id="service-center">Service Center</h2> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_accordion"> <div class="accordion" id="accordion-3380"> <!-- test comment --> <div class="card"> <div class="card-header" id="accordion-3380-header-16"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-16" aria-expanded="false" aria-controls="accordion-3380-content-16"> How do I submit a service request? </button> </div> <div id="accordion-3380-content-16" class="collapse" aria-labelledby="accordion-3380-header-16" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3360"> <p><span>The best way to submit a service request is by calling the 24-hour Service Center at </span><a href="tel:301-314-9675" title="Service Center phone"><span>301-314-9675</span></a><span>.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-17"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-17" aria-expanded="false" aria-controls="accordion-3380-content-17"> Do I need to be in my room when maintenance or housekeeping staff come? </button> </div> <div id="accordion-3380-content-17" class="collapse" aria-labelledby="accordion-3380-header-17" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3362"> <p><span>No, our staff can get in without you being there.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-18"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-18" aria-expanded="false" aria-controls="accordion-3380-content-18"> If I want to be present when work is getting done, can I schedule an appointment? </button> </div> <div id="accordion-3380-content-18" class="collapse" aria-labelledby="accordion-3380-header-18" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3364"> <p><span>Yes, we are happy to schedule an appointment if you want to be there when staff come by. We need a 2-3 hour time window as we can't guarantee an exact arrival time due to the nature of our work.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-19"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-19" aria-expanded="false" aria-controls="accordion-3380-content-19"> What time is the Service Center open? </button> </div> <div id="accordion-3380-content-19" class="collapse" aria-labelledby="accordion-3380-header-19" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3366"> <p><span>24/7/365</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-20"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-20" aria-expanded="false" aria-controls="accordion-3380-content-20"> It's too cold in my room. Can you please increase the heat? </button> </div> <div id="accordion-3380-content-20" class="collapse" aria-labelledby="accordion-3380-header-20" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3368"> <p><span>Please check your window and make sure it is closed and locked. Our heat standard is 68–72 degrees in rooms. You can submit a request for our staff to come and check the room temperature and your HVAC equipment for proper functioning.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-21"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-21" aria-expanded="false" aria-controls="accordion-3380-content-21"> It's too hot in my room. Can you please increase the a/c? </button> </div> <div id="accordion-3380-content-21" class="collapse" aria-labelledby="accordion-3380-header-21" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3370"> <p><span>Please check your window and make sure it is closed and locked. Our a/c standard is 72–76 degrees in rooms. You can submit a request for our staff to come and check the room temperature and your HVAC equipment for proper functioning.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-22"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-22" aria-expanded="false" aria-controls="accordion-3380-content-22"> How do I reach the Service Center? </button> </div> <div id="accordion-3380-content-22" class="collapse" aria-labelledby="accordion-3380-header-22" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3372"> <p><span>Call us at </span><a href="tel: 301-314-9675" title="Service Center phone"><span>301-314-9675</span></a><span>.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-23"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-23" aria-expanded="false" aria-controls="accordion-3380-content-23"> How do I report issues with my internet service in the Residence Halls? </button> </div> <div id="accordion-3380-content-23" class="collapse" aria-labelledby="accordion-3380-header-23" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3374"> <p><span>Report wired or Wireless Internet issues directly to the </span><a href="https://itsupport.umd.edu/itsupport?id=getsupport" title="DIT support"><span>Division of IT</span></a><span>.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-24"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-24" aria-expanded="false" aria-controls="accordion-3380-content-24"> How do I report a maintenance issue with Laundry Equipment in the Residence Halls? </button> </div> <div id="accordion-3380-content-24" class="collapse" aria-labelledby="accordion-3380-header-24" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3376"> <p><span>Visit the </span><a href="https://www.cscsw.com/request-service/ " title="CSC Service Request Portal"><span>CSC Service Request Portal</span></a><span> or the CSC Go App on your smartphone</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3380-header-25"> <button class="btn" data-toggle="collapse" data-target="#accordion-3380-content-25" aria-expanded="false" aria-controls="accordion-3380-content-25"> Who fixes the washers & dryers in the residence halls? </button> </div> <div id="accordion-3380-content-25" class="collapse" aria-labelledby="accordion-3380-header-25" data-parent="#accordion-3380" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3378"> <p>Residential Facilities contracts washer & dryer services out to CSC. If you experience an issue or a machine malfunction, you can submit an online service request 24/7 and the CSC team will respond. </p><p><a href="https://www.cscsw.com/request-service/ " title="CSC Service Request Portal"><span>CSC Service Request Portal</span></a></p> </div> </div> </div> </div> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_divider"> <div> <hr class="divider spacing-xlarge rule-small" id="umd_terp_paragraph--3381"> </div> </div> <div class="section section-umd_terp_basic_page section-ut_text"> <div> <div class="editor-content" id="umd_terp_paragraph--3382"> <h2 id="work-management">Work Management</h2> </div> </div> </div> <div class="section section-umd_terp_basic_page section-ut_accordion"> <div class="accordion" id="accordion-3389"> <!-- test comment --> <div class="card"> <div class="card-header" id="accordion-3389-header-16"> <button class="btn" data-toggle="collapse" data-target="#accordion-3389-content-16" aria-expanded="false" aria-controls="accordion-3389-content-16"> What hours do Residential Facilities staff respond to Service Requests? </button> </div> <div id="accordion-3389-content-16" class="collapse" aria-labelledby="accordion-3389-header-16" data-parent="#accordion-3389" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3383"> <p><span>24/7. The majority of our staff are on campus and available to respond to Service Requests from 8:30 a.m. to 4:30 p.m. Additionally, we have reflex staff available to respond to after-hours emergencies.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3389-header-17"> <button class="btn" data-toggle="collapse" data-target="#accordion-3389-content-17" aria-expanded="false" aria-controls="accordion-3389-content-17"> How will I know when there is major Facilities work or a Utility outage in my building? </button> </div> <div id="accordion-3389-content-17" class="collapse" aria-labelledby="accordion-3389-header-17" data-parent="#accordion-3389" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3385"> <p><span>The Department of Residential Facilities will email affected residents' umd.edu email addresses as soon as we become aware of major facilities' work or a utility outage. In addition, a continually updated list of </span><a href="https://drf.umd.edu/services/submit-request/alerts-utility-outages" title="Alerts and Utility Outages"><span>current and upcoming utility outages</span></a><span> will be posted on the DRF website.</span></p> </div> </div> </div> </div> </div> <div class="card"> <div class="card-header" id="accordion-3389-header-18"> <button class="btn" data-toggle="collapse" data-target="#accordion-3389-content-18" aria-expanded="false" aria-controls="accordion-3389-content-18"> How long does it take to receive service once a request has been submitted? </button> </div> <div id="accordion-3389-content-18" class="collapse" aria-labelledby="accordion-3389-header-18" data-parent="#accordion-3389" > <div class="card-body"> <div> <div class="editor-content" id="umd_terp_paragraph--3387"> <p><span>It varies - we have staff available 24 / 7 for emergency response. Most requests are handled next business day and a small number are responded to on the same day.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="site-footer" aria-label="Main"> <div class="site-footer-main"> <div class="max-bound"> <nav class="site-footer-nav" aria-label="Footer"> </nav> <div class="site-footer-about"> <div class="site-footer-logo"> <img src="/sites/default/files/UMD_DSA_ResFacilities_P1_Color.png" alt="Residential Facilities | Division of Student Affairs footer logo"> </div> <div class="site-footer-address"> <strong>Residential Facilities | Division of Student Affairs</strong><br> <span>7757 Baltimore Ave, College Park, Maryland 20742, US</span><br> <a aria-label="3013143486" href="tel:+3013143486">301-314-3486</a> <span aria-hidden="true"> · </span> <a href="mailto:resfacilities@umd.edu">resfacilities@umd.edu</a> </div> <div class="site-footer-social"> <ul> <li> <a href="https://twitter.com/UofMaryland" target="_blank"> <span class="sr-only">Visit our Twitter</span> <span class="icon icon-twitter" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.facebook.com/UnivofMaryland" target="_blank"> <span class="sr-only">Visit our Facebook</span> <span class="icon icon-facebook" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.instagram.com/univofmaryland/" target="_blank"> <span class="sr-only">Visit our Instagram</span> <span class="icon icon-instagram" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.youtube.com/user/UMD2101" target="_blank"> <span class="sr-only">Visit our Youtube</span> <span class="icon icon-youtube" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.linkedin.com/company/umdresfacilities" target="_blank"> <span class="sr-only">Visit our LinkedIn</span> <span class="icon icon-linkedin" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> </div> <div class="site-footer-legal"> <div class="max-bound"> <ul> <li> <a href="https://umd.edu" target="_blank">UMD.edu</a> </li> <li> <a href="https://www.umd.edu/web-accessibility">Web Accessibility</a> </li> <li> <a href="https://www.umd.edu/privacy-notice" target="_blank">Privacy Notice</a> </li> </ul> </div> </div> </footer> <a href="#" class="back-to-top">Back to Top</a> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"","currentPath":"node\/480","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","user":{"uid":0,"permissionsHash":"a9bbb08a5404e37840b69bb2338fcf74efa3d8651529d982b2608a4c06667b61"}}</script> <script src="/sites/default/files/js/js_RG5vJx5FWWdMTsyez1ubF5OG8lLfJPZ6duNjxH3SWGI.js?scope=footer&delta=0&language=en&theme=umd_terp&include=eJwrzU2JL0ktKtBPz8lPSszRKQXyi5Mz8vNzyjNTUuMzUhNTUov0QaIQJgDTjxMI"></script> <script src="https://umd-header.umd.edu/build/bundle.js?search=1&search_domain=4service&events=0&news=0&schools=0&admissions=0&support=0&support_url=&wrapper=&sticky=0"></script> </body> </html>