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style="display:none;visibility:hidden"></iframe></noscript> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <header class="site-header site-header-light"> <div class="site-header__bar max-bound"> <a class="site-header__logo" href="/"> <img src="/sites/default/files/UMD_SA_ResFacilities_S1_Color.png" alt="Residential Facilities | Division of Student Affairs logo"> </a> <a href="#site-header-nav" class="site-header__nav-toggle" id="site-header-nav-toggle" tabindex="0" role="button" aria-label="Main Menu" aria-controls="site-header-nav"> <span aria-hidden="true" class="site-header__nav-icon"> <span role="presentation"></span> <span role="presentation"></span> <span role="presentation"></span> <span role="presentation"></span> </span> <span class="sr-only">Main Menu</span> </a> <nav class="site-header__nav" id="site-header-nav" aria-labelledby="site-header-nav-toggle"> <ul> <li> <a href="/about-us" data-drupal-link-system-path="node/229">About Us</a> <ul> <li> <a href="/about-us/our-team" data-drupal-link-system-path="node/208">Our Team</a> </li> <li> <a href="/about-us/our-units" data-drupal-link-system-path="node/201">Our Units</a> </li> <li> <a href="/about-us/how-identify-our-staff" data-drupal-link-system-path="node/194">How to Identify our Staff</a> </li> <li> <a href="https://issuu.com/resfac/docs/2023_annual_report" target="_blank">Annual Report</a> </li> <li> <a href="/learning-day" data-drupal-link-system-path="node/182">Learning Day</a> </li> <li> <a href="/about-us/join-our-team" data-drupal-link-system-path="node/199">Join Our Team</a> </li> <li> <a href="/about-us/contact-us" data-drupal-link-system-path="node/200">Contact Us</a> </li> </ul> </li> <li> <a href="/facilities" data-drupal-link-system-path="node/294">Facilities</a> <ul> <li> <a href="/facilities/residence-halls-communities" data-drupal-link-system-path="node/237">Residence Halls & Communities</a> </li> </ul> </li> <li> <a href="/services" data-drupal-link-system-path="node/295">Services</a> <ul> <li> <a href="/services/submit-request" data-drupal-link-system-path="node/220">Submit a Request</a> </li> <li> <a href="/services/housekeeping" data-drupal-link-system-path="node/210">Housekeeping</a> </li> <li> <a href="/services/maintenance-repairs" data-drupal-link-system-path="node/211">Maintenance & Repairs</a> </li> <li> <a href="/services/keys-access" data-drupal-link-system-path="node/212">Keys & Access</a> </li> <li> <a href="/services/pest-prevention" data-drupal-link-system-path="node/213">Pest Prevention</a> </li> <li> <a href="/services/planning-design-construction" data-drupal-link-system-path="node/215">Planning, Design & Construction</a> </li> <li> <a href="/services/emergency-services" data-drupal-link-system-path="node/214">Emergency Services</a> </li> </ul> </li> <li> <a href="/projects-initiatives" data-drupal-link-system-path="node/230">Projects & Initiatives</a> <ul> <li> <a href="/projects-initiatives/facilities-housing-plan" data-drupal-link-system-path="node/221">Facilities Housing Plan</a> </li> <li> <a href="/projects-initiatives/design-criteriafacility-standards" data-drupal-link-system-path="node/222">Design Criteria/Facility Standards</a> </li> </ul> </li> <li> <a href="/resident-resources" data-drupal-link-system-path="node/231">Resident Resources</a> <ul> <li> <a href="/resident-resources/keeping-your-room-clean" data-drupal-link-system-path="node/223">Keeping Your Room Clean</a> </li> <li> <a href="/resident-resources/entering-your-living-space" data-drupal-link-system-path="node/245">Entering Your Living Space</a> </li> <li> <a href="/resident-resources/amenities" data-drupal-link-system-path="node/225">Amenities</a> </li> <li> <a href="/resident-resources/community-safety" data-drupal-link-system-path="node/224">Community Safety</a> </li> <li> <a href="/resident-resources/tips-resident-assistants" data-drupal-link-system-path="node/226">Tips for Resident Assistants</a> </li> <li> <a href="/resident-resources/frequently-asked-questions-faqs" data-drupal-link-system-path="node/480">Frequently Asked Questions (FAQs)</a> </li> </ul> </li> </ul> </nav> </div> </header> <main id="main-content"> <div data-history-node-id="21" class="home-hero home-hero-bg"> <div class="max-bound"> <div class="home-hero-media"> <img src="/sites/default/files/styles/optimized/public/2023-11/JohnsonWhittleHal_Exterior.jpg?itok=9n2prsbY" alt="Exterior of Johnson-Whittle Hall and Heritage Community plaza."/> </div> <div class="home-hero-content"> <div class="outer-pad"> <div class="editor-content"> <h1>We're Here For You!</h1> <p>Our staff is where quality meets care. With every routine or emergency service request, we create an environment where students can thrive.</p> <p><a href="/services/submit-request" class="btn btn-primary" target="_self"> Submit a Request </a></p> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-medium rule-none" id="umd_terp_paragraph--2293"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_text"> <div class="max-bound"> <div class="outer-pad"> <div> <div class="editor-content" id="umd_terp_paragraph--2294"> <div style="text-align:center;"><h2>Our Commitment to Excellence </h2><p>The Department of Residential Facilities maintains and provides housekeeping services for more than 70 residence halls, Greek chapter houses, and recreational facilities at the College Park campus, covering over 2.7 million square feet. With a team of over 300 staff members, including student employees, our mission is to enhance the student experience by creating and caring for the campus environment.</p></div> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_stat_group"> <div class="max-bound"> <div class="outer-pad"> <div class="stat-group-bg stat-group-bg-default" id="umd_terp_paragraph--2298" aria-live="polite"> <div class="stat-group"> <div class="stat-wrap"> <div class="stat"> <div class="stat-image"> <img loading="lazy" src="/sites/default/files/styles/medium/public/2024-07/icon-drf-building.jpg?itok=LT1bHPdB" width="201" height="201" alt="building icon" /> </div> <div class="stat-number">70+</div> <div class="stat-text">Buildings</div> </div> </div> <div class="stat-wrap"> <div class="stat"> <div class="stat-image"> <img loading="lazy" src="/sites/default/files/styles/medium/public/2024-07/icon-drf-sq-ft.jpg?itok=RiZH_QHk" width="201" height="201" alt="measurement icon" /> </div> <div class="stat-number">2.7M</div> <div class="stat-text">Square Feet</div> </div> </div> <div class="stat-wrap"> <div class="stat"> <div class="stat-image"> <img loading="lazy" src="/sites/default/files/styles/medium/public/2024-07/icon-drf-worker.jpg?itok=4JIF4Vdb" width="201" height="201" alt="maintenance worker icon" /> </div> <div class="stat-number">300+</div> <div class="stat-text">Employees</div> </div> </div> </div> <div class="stat-group-nav"> <button class="stat-group-nav-button stat-group-nav-prev" aria-label="View previous stat"> <span class="sr-only">View previous stat</span> <span class="icon icon-chevron-right" aria-hidden="true"></span> </button> <button class="stat-group-nav-button stat-group-nav-next" aria-label="View next stat"> <span class="sr-only">View next stat</span> <span class="icon icon-chevron-right" aria-hidden="true"></span> </button> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-medium rule-none" id="umd_terp_paragraph--2299"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_card_group"> <div class="max-bound"> <div class="outer-pad"> <div class="card-group-bg card-group-bg-default" id="umd_terp_paragraph--2303"> <div class="card-group"> <div class="card-wrap card-wrap--4"> <div class="card" id="umd_terp_paragraph--3972"> <div class="card-img-top card-img"> <img src="/sites/default/files/styles/optimized/public/2024-10/fall-foliage.jpg?itok=xAOn1hV7" alt="Fall foliage on campus."> </div> <div class="card-body"> <h2 class="card-title">Fall Transition from AC to Heat</h2> <div class="card-text"><p>Our team is working hard to ensure a smooth switch from air conditioning (AC) to heating in your residence hall. Here鈥檚 what you need to know about the transition and how you can help.</p></div> <a href="/articles/fall-transition-air-conditioning-heat-what-you-need-know" class="card-cta fancy-link" target="_self"> Details + Tips for a Smooth Transition </a> </div> </div> </div> <div class="card-wrap card-wrap--4"> <div class="card" id="umd_terp_paragraph--2300"> <div class="card-img-top card-img"> <img src="/sites/default/files/styles/optimized/public/2024-07/service-center-card.jpg?itok=jIVKMWvw" alt="two student employees answering phone calls at the service center"> </div> <div class="card-body"> <h2 class="card-title">Service Request</h2> <div class="card-text"><style> .card-img-top.card-img { border: 20px solid #fff !important; } </style><p>Contact our 24-hour Service Center at <a href="tel:301-314-9675" title="Service Center telephone">301-314-9675</a> for emergency and non-emergency matters.</p><p><strong>Pro tip: </strong>Have your UID, room number, and building information ready before calling. </p><p><strong>Examples of emergency requests:</strong> leaking pipes, floods, lock problems, smoke, heating/cooling failures</p></div> <a href="/services/submit-request/how-submit-service-request" class="card-cta fancy-link" target="_self"> How to Submit a Service Request </a> </div> </div> </div> <div class="card-wrap card-wrap--4"> <div class="card" id="umd_terp_paragraph--2301"> <div class="card-img-top card-img"> <img src="/sites/default/files/styles/optimized/public/2024-07/keys-access-hp.jpg?itok=ZPnBXdjY" alt="two staff members with a Traka Box, an automated key locker system"> </div> <div class="card-body"> <h2 class="card-title">Keys and Access </h2> <div class="card-text"><p>Our in-house Access Systems staff installs, manages, and maintains the residence hall electronic security and card access systems. </p><p>A staff member is on-duty 24/7 to respond to urgent maintenance issues. </p><p>Contact Access Systems through the Service Center at <a href="tel:301-314-9675" title="Service Center telephone">301-314-9675</a>.</p></div> <a href="/services/keys-access" class="card-cta fancy-link" target="_self"> Keys & Access </a> </div> </div> </div> <div class="card-wrap card-wrap--4"> <div class="card" id="umd_terp_paragraph--2302"> <div class="card-img-top card-img"> <img src="/sites/default/files/styles/optimized/public/2024-07/alerts-utilities-drf-hp.jpg?itok=KuW0YBvj" alt="Dorchester Hall construction/renovations."> </div> <div class="card-body"> <h2 class="card-title">Alerts and Utility Outages</h2> <div class="card-text"><p>Stay informed on the latest alerts and utility outages. Find out about scheduled and emergency services happening in your residence hall.</p></div> <a href="/services/submit-request/alerts-utility-outages" class="card-cta fancy-link" target="_self"> Alerts & Utility Outages </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_button_set"> <div class="max-bound"> <div class="outer-pad"> <div class="btn-set btn-set-centered" id="umd_terp_paragraph--2305"> <a href="mailto:resfacilities@umd.edu" class="btn btn-primary" target="_self"> Questions? Email us! </a> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-xlarge rule-small" id="umd_terp_paragraph--2306"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_view"> <div class="max-bound"> <div class="outer-pad"> <div> <h2>News</h2> <div class="views-element-container"><div class="view view-articles view-id-articles view-display-id-without_filters js-view-dom-id-80381601b8f302164a6c4e56abd7714bb87b241838590eac46464473306d8e1d"> <div role="region" aria-live="polite" aria-label="Content Section"> </div> <div class="view-content"> <div> <ul class="feed"> <li><div class="views-field views-field-search-api-rendered-item"><span class="field-content"><div class="feed-item"> <div class="row no-gutters align-items-start"> <div class="col"> <div class="feed-item-body"> <div class="feed-item-date"><time datetime="2024-10-08T12:00:00Z">October 08, 2024</time> </div> <h2 class="feed-item-title"> <a href="/articles/fall-transition-air-conditioning-heat-what-you-need-know">Fall Transition from Air Conditioning to Heat: What You Need to Know</a> </h2> <div class="feed-item-description"> <p>As fall sets in, the Residential Facilities team is working hard to ensure a smooth switch from air conditioning to heating in your residence hall. October weather can be unpredictable, so here鈥檚 everything you need to know about the transition and how you can help.HVAC Systems in Residence Halls</p> </div> </div> </div> </div> </div> </span></div></li> <li><div class="views-field views-field-search-api-rendered-item"><span class="field-content"><div class="feed-item"> <div class="row no-gutters align-items-start"> <div class="col"> <div class="feed-item-body"> <div class="feed-item-date"><time datetime="2024-10-07T12:00:00Z">October 07, 2024</time> </div> <h2 class="feed-item-title"> <a href="/articles/honoring-excellence-housekeepers-recognized-outstanding-service-university-maryland">Honoring Excellence: Housekeepers Recognized for Outstanding Service at University of Maryland</a> </h2> <div class="feed-item-description"> <p>Six deserving housekeepers were honored on September 26, 2024, during the Appreciation Luncheon at the University House, University of Maryland. Rubia Martinez, Rose Etienne, Abigail Lopez, Magdala Bauge, Maria Lozano, and Rosalba Guillen were recognized alongside housekeepers from Facilities Management for their outstanding work ethic and service to students. They received certificates of appreciation from President Pines and enjoyed a special lunch in their honor. The event was attended by their supervisors, managers, department leadership, and other university leaders.</p> </div> </div> </div> </div> </div> </span></div></li> <li><div class="views-field views-field-search-api-rendered-item"><span class="field-content"><div class="feed-item"> <div class="row no-gutters align-items-start"> <div class="col"> <div class="feed-item-body"> <div class="feed-item-date"><time datetime="2024-09-24T12:00:00Z">September 24, 2024</time> </div> <h2 class="feed-item-title"> <a href="/articles/over-350-years-collective-trades-experience-recognized-elkton-hall">Over 350 Years of Collective Trades Experience Recognized in Elkton Hall</a> </h2> <div class="feed-item-description"> <p>Laughter, gentle whispers, reflective silence, and heartfelt declarations filled the basement of Elkton Hall at UMD College Park as the long serving Residential Facilities housekeeping leadership team received their well-deserved trainer certification from the accredited CMI Institute</p> </div> </div> </div> </div> </div> </span></div></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-xlarge rule-small" id="umd_terp_paragraph--3969"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_text_3_columns"> <div class="max-bound"> <div class="outer-pad"> <div> <h2>Staff Spotlight</h2> <div class="container-fluid p-0 editor-content" id="umd_terp_paragraph--3970"> <div class="row"> <div class="col-800"> <style> @media screen and (max-width: 600px) { .staff-spotlight { margin-top:30px !important; } } </style><div class="staff-spotlight" style="background-color:#FBFBFB;box-shadow:8px 8px #ffd200, 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);margin-top:10px;padding:10px;"><img style="border-radius:50% !important;" src="https://drf.umd.edu/sites/default/files/styles/optimized/public/people/Dewayne_Young.jpg?itok=citfN0ah" alt="Dewayne Young" width="150" height="150" class="align-center" loading="lazy"><p style="text-align:center;"><strong style="color:#e21833;font-size:22px;text-transform:uppercase;">Dewayne Young</strong><br><span style="text-align:center;">Community Maintenance</span></p><blockquote><p style="font-size:17px;">" I had an issue with my window and was having lots of bugs get into my room. I was <strong>very happy with the timely response</strong> to the issue and the <strong>friendliness of D. Young</strong> who came out to fix the issue! He was very nice and completely fixed my window. "<br><br><em>- E.V., Student</em></p></blockquote></div> </div> <div class="col-800"> <div class="staff-spotlight" style="background-color:#FBFBFB;box-shadow:8px 8px #ffd200, 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);margin-top:10px;padding:10px;"><img style="border-radius:50% !important;" src="https://drf.umd.edu/sites/default/files/styles/optimized/public/people/Julisa_Pinto.jpg?itok=su2xmSvs" alt="Julisa Pinto" width="150" height="150" class="align-center" loading="lazy"><p style="text-align:center;"><strong style="color:#e21833;font-size:22px;text-transform:uppercase;">Julisa Pinto</strong><br><span style="text-align:center;">Community Maintenance</span></p><blockquote><p style="font-size:17px;">" Julisa Pinto fixed an outlet in my staff apartment last week. She was <strong>very informative</strong> about what needed to be done and <strong>very mindful</strong> about asking what the best time was to come through into my space. She came to look at it <strong>ahead of time</strong> and then came back the next day to full fix it. She did a <strong>wonderful job</strong> and we love having her here. "<br><br><em>- H.T., Staff</em></p></blockquote></div> </div> <div class="col-800"> <div class="staff-spotlight" style="background-color:#FBFBFB;box-shadow:8px 8px #ffd200, 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);margin-top:10px;padding:10px;"><img style="border-radius:50% !important;" src="https://drf.umd.edu/sites/default/files/styles/optimized/public/people/Stanley_Proctor_1.jpg?itok=qY4PTt7I" alt="Stanley Proctor" width="150" height="150" class="align-center" loading="lazy"><p style="text-align:center;"><strong style="color:#e21833;font-size:22px;text-transform:uppercase;">Stanley Proctor</strong><br><span style="text-align:center;">Community Maintenance</span></p><blockquote><p style="font-size:17px;">" Mr. Stanley Proctor was <strong>so nice</strong> and he <strong>perfectly fixed all our problems</strong> with the dorm facilities (lights and water pressure). He even <strong>came back again without hesitation</strong> when we asked if additional service request would be possible. It was such a pleasure to meet him. "<br><br><em>- S.K., Student</em></p></blockquote></div> </div> </div> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-xlarge rule-none" id="umd_terp_paragraph--3971"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_feature"> <div class="max-bound"> <div class="outer-pad"> <div class="feature feature-reverse feature-bg bg-white" id="umd_terp_paragraph--3394"> <div class="feature-media"> <img src="/sites/default/files/styles/optimized/public/2024-08/AnneArundelHall_Hero.jpg?itok=p8iwlPYb" alt="View of Anne Arundel Hall with students walking along the sidewalk in the foreground, with fall foliage."> </div> <div class="feature-content"> <div class="outer-pad"> <div class="editor-content"> <h2>Residence Halls & Communities</h2> <p><p>Explore our building pages for d<span>etailed information such as space type, room/furniture dimensions, amenities, bathroom facilities, gender accommodation, capacity, building occupants, and more.</span></p></p> <a href="/facilities/residence-halls-communities" class="btn" target="_self"> Residence Halls & Communities </a> </div> </div> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_divider"> <div class="max-bound"> <div class="outer-pad"> <div> <hr class="divider spacing-xlarge rule-none" id="umd_terp_paragraph--2309"> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_text"> <div class="max-bound"> <div class="outer-pad"> <div> <div class="editor-content" id="umd_terp_paragraph--2307"> <h2>Quick Links</h2> </div> </div> </div> </div> </div> <div class="page-section page-section-umd_terp_homepage page-section-ut_text_2_columns"> <div class="max-bound"> <div class="outer-pad"> <div> <div class="container-fluid p-0 editor-content" 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