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ListPlex Technical Support
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onclick="location.href='/contact/econtact.asp?id=sales'">Sales</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=support'">Technical Support</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=training'">Training</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=consulting'">Consulting</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=pressinfo'">Public Relations</li> <li class="sub" onclick="location.href='/contact/econtact.asp?id=hr'">Human Resources</li> </ul> </li> </ul> <form action="/search/search.asp" method="post"> <table class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput" /></td> <td class="rightcol"><input type="submit" name="go" value="Search" /></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onMouseOver="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="emaillisthosting.asp">Hosting</a> > <a href="listplex.asp">ListPlex Email List Hosting Service</a> > <a href="/products/listplex_support.asp">Technical Support</a></p><hr /> </div> <h1>ListPlex Technical Support</h1> <img src="../images/thumbnail_support_large2.jpg" alt="ListPlex Technical Support" title="ListPlex Technical Support" class="image-horizontal" /> <p>ListPlex customers are automatically entitled to free technical support from <span class="nowrap">L-Soft</span>, which provides speedy, personal assistance from our support staff. The support package also includes anti-virus protection, which protects your email lists from harmful computer viruses.</p> <p>Additional services, including <a href="training.asp">training</a> and <a href="consulting.asp">consulting</a> and our new 24x7 assistance service, are available upon request. Please contact your sales representative for more information.</p> <br /> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="mailto:sales@lsoft.com"><img src="../images/icon_email.png" alt="L-Soft Sales" title="L-Soft Sales" class="hide-xs" /></a></td> <td class="contactbox"><p class="item"><b>L-Soft Sales</b><br /><a href="mailto:sales@lsoft.com">sales@lsoft.com</a></p></td> <td class="contactbox right"><a href="../contact/econtact.asp?id=sales&p=listplex"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br /> <br /> <h3>When is Coverage Available?</h3> <p>Support for our products and services is available on business days from 9 a.m. to 6 p.m. ET (U.S. Eastern Time) except during <span class="nowrap">L-Soft</span> holidays. View a list of <a href="javascript:openWindow('../resources/holidays.asp',360,600)"><span class="nowrap">L-Soft</span> holidays</a>.</p> <br /> <h3>What is Your Response Time?</h3> <p>During normal business hours, we will acknowledge your email inquiry within one hour after receiving it. Our acknowledgment may include the answer to your inquiry, a request for additional information, or a status report regarding the additional time needed for research.</p> <br /> <h3>L-Soft Technical Support Address</h3> <p>(Only for <span class="nowrap">L-Soft</span> customers with maintenance. Please include Customer ID number in email message. This will help us provide faster service.)</p> <br /> <table class="fulltableframe"> <tr> <td class="contactbox bottom"><a href="mailto:support@lsoft.com"><img src="../images/icon_email.png" alt="Technical Support" title="Technical Support" class="hide-xs" /></a></td> <td class="contactbox"><p class="item"><b>Technical Support</b><br /><a href="mailto:support@lsoft.com">support@lsoft.com</a></p></td> <td class="contactbox right"><a href="../contact/econtact.asp?id=support"><div class="button-margin"><span class="button-orange">CONTACT L-SOFT</span></div></a></td> </tr> </table> <br /> <br /> <br /> <p class="center"><a href="listplex.asp">ListPlex Overview</a> <span class="boilerplate-spacer"></span> <a href="listplex_checklist.asp">Feature Checklist</a><br /><a href="listplex_pricing.asp">Service Pricing</a> <span class="boilerplate-spacer"></span> <a href="listplex_support.asp">Technical Support</a> <span class="boilerplate-spacer"></span> <a href="listplex_renewals.asp">Renewal Details</a><br /><a href="listplex_dedicated.asp">Dedicated Service</a> <span class="boilerplate-spacer"></span> <a href="listplex_emergency.asp">Emergency Notification</a><br /><a href="listplex_demo.asp">ListPlex Demo</a> <span class="boilerplate-spacer"></span> <a href="/contact/econtact.asp?id=sales&p=listplex">Request Information</a></p> <br /> <hr /> <p class="boilerplate"><a href="/corporate/legal.asp">LISTSERV is a registered trademark</a> licensed to <span class="nowrap">L-Soft</span> international, Inc.</p> <p class="boilerplate">See <a href="/corporate/trademark.asp">Guidelines for Proper Usage of the LISTSERV Trademark</a> for more details.</p> <p class="boilerplate">All other trademarks, both marked and unmarked, are the property of their respective owners.</p> <br /> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-3167554-2"></script> <script> window.dataLayer = window.dataLayer || []; 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