CINXE.COM

<!DOCTYPE html><html data-wf-domain="www.voiceflow.com" data-wf-page="65ff44dabc45147e21dcef3a" data-wf-site="656f60dc2d85b496beec7c35" lang="en" data-wf-collection="65ff44dabc45147e21dcef5f" data-wf-item-slug="research"><head><meta charset="utf-8"/><title>Applied research | Voiceflow</title><meta content="Sharing our findings from building Voiceflow on how to best apply the latest AI technologies to create great AI agents." name="description"/><meta content="Applied research | Voiceflow" property="og:title"/><meta content="Sharing our findings from building Voiceflow on how to best apply the latest AI technologies to create great AI agents." property="og:description"/><meta content="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f463b79bca9e79444496e1_646bbb2c862b4dfb08e09867_pathways-preview.jpg" property="og:image"/><meta content="Applied research | Voiceflow" property="twitter:title"/><meta content="Sharing our findings from building Voiceflow on how to best apply the latest AI technologies to create great AI agents." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65f463b79bca9e79444496e1_646bbb2c862b4dfb08e09867_pathways-preview.jpg" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="xHdCv7BVMO_MMGSCC30AYGTSnHL_6wXY9i2-OEPad9s" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/css/voiceflow-bx.webflow.71fdec91b.min.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f740e1debdbed5080de85_favicon-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/656f7415df4559650e35a848_favicon-256.png" rel="apple-touch-icon"/><link href="https://www.voiceflow.com/blog-categories/research" rel="canonical"/> <script> (function(h,o,t,j,a,r){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:4972243,hjsv:6}; a=o.getElementsByTagName('head')[0]; r=o.createElement('script');r.async=1; r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv; a.appendChild(r); })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv='); </script>  <script defer src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-scrolldisable@1/scrolldisable.js"></script>  <meta name="google-site-verification" content="foAXajTwJ97oddRMkoxZMYscjGc6J60pSChVvawmM9I" /> <meta name="google-site-verification" content="U2aJscqdJhRItDT50z8YjGnSK8mok36cCoENqcqkOeE" />  <script async src="https://www.googletagmanager.com/gtag/js?id=AW-529334769"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'AW-529334769'); </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-W3ZG4M6');</script>   <script type='text/javascript'>(function() {var gs = document.createElement('script');gs.src = 'https://partners.voiceflow.com/pr/js';gs.type = 'text/javascript';gs.async = 'true';gs.onload = gs.onreadystatechange = function() {var rs = this.readyState;if (rs && rs != 'complete' && rs != 'loaded') return;try {growsumo._initialize('pk_Y2uBVxM6HS0pVFiFuCGAY8874JaJPVb6'); if (typeof(growsumoInit) === 'function') {growsumoInit();}} catch (e) {}};var s = document.getElementsByTagName('script')[0];s.parentNode.insertBefore(gs, s);})();</script>  <script>!function(){window.unify||(window.unify=Object.assign([],["identify","page","startAutoPage","stopAutoPage","startAutoIdentify","stopAutoIdentify"].reduce((function(t,e){return t[e]=function(){return unify.push([e,[].slice.call(arguments)]),unify},t}),{})));var t=document.createElement("script");t.async=!0,t.setAttribute("src","https://tag.unifyintent.com/v1/5MD1XfSYyj5iEKVFhZxZZu/script.js"),t.setAttribute("data-api-key","wk_Gs35Z8NM_B15ZBUTsaGHHe9G9NvtUL4yQQDV4GvQf"),t.setAttribute("id","unifytag"),(document.body||document.head).appendChild(t)}();</script>  <script> !function(){var i="analytics",analytics=window[i]=window[i]||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","screen","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware","register"];analytics.factory=function(e){return function(){if(window[i].initialized)return window[i][e].apply(window[i],arguments);var n=Array.prototype.slice.call(arguments);if(["track","screen","alias","group","page","identify"].indexOf(e)>-1){var c=document.querySelector("link[rel='canonical']");n.push({__t:"bpc",c:c&&c.getAttribute("href")||void 0,p:location.pathname,u:location.href,s:location.search,t:document.title,r:document.referrer})}n.unshift(e);analytics.push(n);return analytics}};for(var n=0;n<analytics.methods.length;n++){var key=analytics.methods[n];analytics[key]=analytics.factory(key)}analytics.load=function(key,n){var t=document.createElement("script");t.type="text/javascript";t.async=!0;t.setAttribute("data-global-segment-analytics-key",i);t.src="https://cdn.segment.com/analytics.js/v1/" + key + "/analytics.min.js";var r=document.getElementsByTagName("script")[0];r.parentNode.insertBefore(t,r);analytics._loadOptions=n};analytics._writeKey="XGulNPqiUQUrWKZ3fgDUZ2W4FzbnjnAy";;analytics.SNIPPET_VERSION="5.2.0"; analytics.load("XGulNPqiUQUrWKZ3fgDUZ2W4FzbnjnAy"); }}(); </script> <script async src="https://cdn.jsdelivr.net/npm/@finsweet/attributes-cmsload@1/cmsload.js"></script></head><body><div class="page-wrapper"><div class="global-styles w-embed"><style> /* Make text look crisper and more legible in all browsers */ body { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; font-smoothing: antialiased; text-rendering: optimizeLegibility; } /* Focus state style for keyboard navigation for the focusable elements */ *[tabindex]:focus-visible, input[type="file"]:focus-visible { outline: 0.125rem solid #4d65ff; outline-offset: 0.125rem; } /* Get rid of top margin on first element in any rich text element */ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /* Get rid of bottom margin on last element in any rich text element */ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /* Prevent all click and hover interaction with an element */ .pointer-events-off { pointer-events: none; } /* Enables all click and hover interaction with an element */ .pointer-events-on { pointer-events: auto; } /* Create a class of .div-square which maintains a 1:1 dimension of a div */ .div-square::after { content: ""; display: block; padding-bottom: 100%; } /* Make sure containers never lose their center alignment */ .container-medium,.container-small, .container-large { margin-right: auto !important; margin-left: auto !important; } /* Make the following elements inherit typography styles from the parent and not have hardcoded values. Important: You will not be able to style for example "All Links" in Designer with this CSS applied. Uncomment this CSS to use it in the project. Leave this message for future hand-off. */ /* a, .w-input, .w-select, .w-tab-link, .w-nav-link, .w-dropdown-btn, .w-dropdown-toggle, .w-dropdown-link { color: inherit; text-decoration: inherit; font-size: inherit; } */ /* Apply "..." after 3 lines of text */ .text-style-3lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 3; -webkit-box-orient: vertical; } /* Apply "..." after 2 lines of text */ .text-style-2lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 2; -webkit-box-orient: vertical; } /* Adds inline flex display */ .display-inlineflex { display: inline-flex; } /* These classes are never overwritten */ .hide { display: none !important; } @media screen and (max-width: 991px) { .hide, .hide-tablet { display: none !important; } } @media screen and (max-width: 767px) { .hide-mobile-landscape{ display: none !important; } } @media screen and (max-width: 479px) { .hide-mobile{ display: none !important; } } .margin-0 { margin: 0rem !important; } .padding-0 { padding: 0rem !important; } .spacing-clean { padding: 0rem !important; margin: 0rem !important; } .margin-top { margin-right: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-top { padding-right: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-right { margin-top: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-right { padding-top: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-bottom { margin-top: 0rem !important; margin-right: 0rem !important; margin-left: 0rem !important; } .padding-bottom { padding-top: 0rem !important; padding-right: 0rem !important; padding-left: 0rem !important; } .margin-left { margin-top: 0rem !important; margin-right: 0rem !important; margin-bottom: 0rem !important; } .padding-left { padding-top: 0rem !important; padding-right: 0rem !important; padding-bottom: 0rem !important; } .margin-horizontal { margin-top: 0rem !important; margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } /* .button { box-shadow: 0px 2px 5px 0px rgba(31, 36, 40, 0.25), 0px 12px 24px 0px rgba(31, 36, 40, 0.08), 0px -1px 1px 0px rgba(31, 36, 40, 0.10) inset, 0px 1px 1px 0px rgba(31, 36, 40, 0.10); } */ .button.is-text { box-shadow: none; } .vertical-overflow-show { overflow-y: visible !important; } .horizontal-overflow-hide { overflow-x: clip !important; } /* buttons */ .button:hover .button_overlay { opacity: 1; } .button:hover .button_overlay.is-blue { opacity: 0.2; } .button:active .button_overlay { opacity: 0; } .button.is-secondary:active .button_overlay, .button.is-active-overlay:active .button_overlay { opacity: 1; } .button:active .button_overlay.is-blue { opacity: 0; } .button.is-secondary.is-icon:active .button_overlay { opacity: 0; } .button:active .text-color-white, .button:active .button_text, .button:active .is-button-icon { opacity: 0.7; } h1, h2 {leading-trim: both;} @media screen and (max-width: 767px) { .button:active { background-color: transparent; } } .contact-text-area { resize: vertical; } .contact-select { appearance: none !important; -webkit-appearance: none !important; -moz-appearance: none !important; } </style></div><nav data-w-id="0b7a2db7-af64-099e-b00b-fa48126cb348" class="section_blog-nav"><div class="blog-nav_top"><div class="padding-global-blog is-nav"><div class="container-1500"><div class="blog-nav_flex"><a href="/blog" data-w-id="0b7a2db7-af64-099e-b00b-fa48126cb34d" class="blog-nav_logo-wrapper w-inline-block"><div class="icon-embed-custom w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 203 25" fill="none" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img"> <g clip-path="url(#clip0_382_3057)"> <path d="M18.4999 13.7079H9.01201V19.9607H0.996094V0H18.4999C25.1443 0 28.4666 2.20225 28.4666 6.60112V7.02809C28.4666 11.4831 25.1443 13.7079 18.4999 13.7079ZM9.01201 4.98877V8.7191H17.5363C19.3038 8.7191 20.1906 8.11236 20.1906 6.89326V6.81461C20.1906 5.60112 19.3038 4.98877 17.5363 4.98877H9.01201Z" fill="currentColor"/> <path d="M44.805 18.0281C43.2622 19.4944 40.8917 20.2303 37.6936 20.2303H37.3803C35.0098 20.2303 33.2482 19.7865 32.0895 18.8876C30.9309 17.9944 30.3516 16.8932 30.3516 15.5899V15.2696C30.3516 14.0168 30.8245 13.0449 31.7762 12.3595C32.728 11.6741 34.3004 11.2472 36.5054 11.0843L43.8178 10.4663C44.3853 10.3932 44.6632 10.1629 44.6632 9.76965C44.6632 9.55616 44.6041 9.37639 44.4799 9.23032C44.3558 9.08425 44.0425 8.95504 43.5341 8.84268C43.0257 8.73032 42.2986 8.66852 41.3587 8.66852H41.2464C40.4956 8.66852 39.869 8.71908 39.3665 8.81459C38.87 8.91571 38.5212 9.06178 38.3202 9.25841C38.1251 9.45504 38.001 9.60111 37.9537 9.70223C37.9064 9.79774 37.865 9.94942 37.8295 10.1461H30.7181V9.98313C30.7181 9.49998 30.7595 9.07864 30.8422 8.7247C30.925 8.37077 31.1555 7.94942 31.5339 7.46628C31.9122 6.98313 32.4206 6.58987 33.0708 6.2865C33.7211 5.98313 34.6787 5.71908 35.9497 5.49437C37.2207 5.26965 38.7222 5.15729 40.4542 5.15729H42.0326C43.8415 5.15729 45.4021 5.25841 46.7204 5.46628C48.0386 5.67414 49.0317 5.92133 49.7115 6.21908C50.3914 6.51684 50.9234 6.88762 51.3195 7.3483C51.7155 7.80335 51.952 8.20785 52.0407 8.55616C52.1234 8.90448 52.1648 9.32021 52.1648 9.80335V15.1404C52.1648 15.5505 52.3835 15.7584 52.8151 15.7584H53.6308V19.9719H47.2524C45.8396 19.9719 45.0238 19.3258 44.7991 18.0393L44.805 18.0281ZM44.6632 13.764V13.1461L39.5793 14.0056C38.9054 14.1123 38.4207 14.2584 38.1428 14.4326C37.8591 14.6123 37.7172 14.882 37.7172 15.2359V15.264C37.7172 15.6741 37.9005 16.0225 38.267 16.309C38.6335 16.5955 39.2483 16.7359 40.1173 16.7359C41.471 16.7359 42.5705 16.4382 43.404 15.8371C44.2375 15.2359 44.6573 14.5449 44.6573 13.7584L44.6632 13.764Z" fill="currentColor"/> <path d="M68.4816 19.9607H61.9909C59.3012 19.9607 57.9534 18.5899 57.9534 15.854V9.95508H55.0449V5.52812H57.9534V1.31464H65.5732V5.52812H68.4816V9.95508H65.5732V14.2191C65.5732 14.6854 65.6501 15.0113 65.8156 15.1967C65.9752 15.382 66.318 15.4776 66.8442 15.4776H68.4816V19.9551V19.9607Z" fill="currentColor"/> <path d="M71.9395 19.9607V0H79.6184V8.05056C81.6106 6.1573 84.2116 5.20787 87.4097 5.20787H87.5811C88.9349 5.20787 90.1172 5.38202 91.1221 5.73034C92.127 6.07865 92.9073 6.53371 93.4512 7.10112C93.9951 7.66854 94.397 8.24719 94.6512 8.8427C94.9054 9.44382 95.0296 10.0562 95.0296 10.6798V19.9607H87.321V13.0674C87.321 12.0506 87.0255 11.2416 86.4343 10.6405C85.8432 10.0393 84.9151 9.74157 83.6559 9.74157C82.3968 9.74157 81.4096 10.0618 80.6943 10.7079C79.979 11.3539 79.6243 12.2022 79.6243 13.2584V19.9663H71.9454L71.9395 19.9607Z" fill="currentColor"/> <path d="M111.121 19.9607H102.455L96.4727 5.52808H104.459L107.421 14.6236L110.329 5.52808H118.233L121.194 14.5955L124.103 5.52808H131.439L125.793 19.9607H117.21L114.16 11.2135L111.109 19.9607H111.121Z" fill="currentColor"/> <path d="M146.889 18.0281C145.346 19.4944 142.976 20.2304 139.778 20.2304H139.464C137.094 20.2304 135.326 19.7866 134.174 18.8877C133.015 17.9944 132.436 16.8933 132.436 15.5899V15.2697C132.436 14.0169 132.908 13.045 133.86 12.3596C134.812 11.6742 136.384 11.2472 138.589 11.0843L145.902 10.4663C146.469 10.3933 146.747 10.163 146.747 9.76971C146.747 9.55622 146.688 9.37645 146.564 9.23038C146.44 9.08993 146.126 8.9551 145.618 8.84274C145.11 8.72476 144.383 8.66858 143.443 8.66858H143.33C142.58 8.66858 141.953 8.71915 141.451 8.81465C140.954 8.91577 140.605 9.06184 140.404 9.25847C140.209 9.4551 140.085 9.60117 140.038 9.70229C139.99 9.80342 139.949 9.94948 139.914 10.1461H132.802V9.98319C132.802 9.50004 132.843 9.0787 132.926 8.72476C133.009 8.36521 133.24 7.94948 133.618 7.46634C133.996 6.98319 134.505 6.58993 135.155 6.28656C135.805 5.98319 136.763 5.71915 138.034 5.49443C139.305 5.26971 140.806 5.15735 142.538 5.15735H144.117C145.92 5.15735 147.486 5.25847 148.804 5.46634C150.123 5.6742 151.122 5.92139 151.796 6.21915C152.469 6.5169 153.007 6.88769 153.403 7.34836C153.8 7.80903 154.036 8.20791 154.125 8.55622C154.207 8.90454 154.249 9.32027 154.249 9.80342V15.1405C154.249 15.5506 154.468 15.7585 154.899 15.7585H155.715V19.972H149.336C147.924 19.972 147.108 19.3259 146.883 18.0394L146.889 18.0281ZM146.747 13.7641V13.1461L141.669 14.0057C140.989 14.1124 140.511 14.2585 140.227 14.4326C139.943 14.6124 139.801 14.8821 139.801 15.236V15.2641C139.801 15.6742 139.984 16.0225 140.351 16.309C140.717 16.5955 141.332 16.736 142.201 16.736C143.555 16.736 144.654 16.4382 145.488 15.8371C146.327 15.236 146.741 14.545 146.741 13.7585L146.747 13.7641Z" fill="currentColor"/> <path d="M159.554 25V20.5449H162.994C163.461 20.5449 163.698 20.3932 163.698 20.0899V20.0618C163.698 19.8652 163.479 19.382 163.048 18.6124L155.877 5.52246H164.064L168.297 14.8034L172.222 5.52246H179.842L172.53 20.573C171.779 22.1292 170.951 23.2528 170.047 23.955C169.142 24.6517 168.025 25 166.689 25H159.548H159.554Z" fill="currentColor"/> <path d="M192.521 20.3596H190.966C184.209 20.3596 180.834 18.6517 180.834 15.236V15.0506H188.655C188.655 15.2303 188.684 15.3989 188.755 15.5618C188.82 15.7247 188.95 15.9101 189.134 16.1236C189.317 16.3371 189.648 16.5056 190.109 16.6348C190.57 16.7584 191.132 16.8202 191.788 16.8202H191.847C193.071 16.8202 193.898 16.7135 194.33 16.5C194.761 16.2865 194.98 15.9888 194.98 15.6124V15.5562C194.98 15.1798 194.791 14.8989 194.413 14.7135C194.034 14.5281 193.254 14.4157 192.072 14.3764L188.856 14.2978C183.624 14.118 181.005 12.6067 181.005 9.76405V9.60113C181.005 8.95506 181.135 8.38764 181.401 7.89888C181.667 7.4045 182.14 6.9382 182.826 6.48877C183.512 6.03933 184.54 5.70225 185.906 5.47191C187.272 5.24157 188.956 5.1236 190.972 5.1236H192.468C199.112 5.1236 202.434 6.61798 202.434 9.60113V9.78652H194.755C194.72 9.55618 194.649 9.35955 194.56 9.20787C194.466 9.05618 194.182 8.88764 193.697 8.71348C193.218 8.53371 192.556 8.44382 191.705 8.44382H191.676C190.511 8.44382 189.725 8.52247 189.317 8.67416C188.909 8.82584 188.708 9.07865 188.708 9.4382V9.46629C188.708 9.78652 188.909 10.0393 189.299 10.2191C189.695 10.3989 190.44 10.5056 191.528 10.5393L194.72 10.618C196.96 10.691 198.687 10.9101 199.916 11.2865C201.14 11.6629 201.956 12.1517 202.369 12.764C202.783 13.3708 202.99 14.1854 202.99 15.2079V15.3933C202.99 15.9663 202.913 16.4775 202.765 16.9382C202.618 17.3933 202.316 17.8427 201.861 18.2809C201.412 18.7191 200.809 19.0843 200.052 19.382C199.295 19.6798 198.29 19.9157 197.02 20.0899C195.749 20.2697 194.247 20.3596 192.515 20.3596H192.521Z" fill="currentColor"/> </g> <defs> <clipPath id="clip0_382_3057"> <rect width="100%" height="100%" fill="currentColor" max-width="none" transform="translate(0.996094)"/> </clipPath> </defs> </svg></div></a><div class="blog-nav_right"><div class="blog-nav_link-list"><a href="/blog-categories/customer-experience" class="blog-nav_link nav-copy">CX</a><a href="/blog-categories/research" aria-current="page" class="blog-nav_link nav-copy w--current">Research</a><a href="/blog-categories/conversation-design" class="blog-nav_link nav-copy">CxD</a><a href="/blog-categories/developers" class="blog-nav_link nav-copy">Devs</a><a href="/blog-categories/industry" class="blog-nav_link nav-copy">Industry</a></div><div data-w-id="0b7a2db7-af64-099e-b00b-fa48126cb359" class="blog-nav_search-trigger"><div class="icon-embed-xxsmall w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 16 17" fill="none" preserveAspectRatio="xMidYMid meet" aria-hidden="true" role="img"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7 0C10.866 0 14 3.13401 14 7C14 8.65026 13.4289 10.1671 12.4737 11.3638L15.6982 14.5884C16.0454 14.9355 16.1161 15.4276 15.7689 15.7748C15.4218 16.1219 14.9297 16.0512 14.5826 15.704L11.3573 12.4788C10.1617 13.431 8.64729 14 7 14C3.13401 14 0 10.866 0 7C0 3.13401 3.13401 0 7 0ZM7 1.5C3.96243 1.5 1.5 3.96243 1.5 7C1.5 10.0376 3.96243 12.5 7 12.5C10.0376 12.5 12.5 10.0376 12.5 7C12.5 3.96243 10.0376 1.5 7 1.5Z" fill="currentColor"/> </svg></div></div><div data-w-id="0b7a2db7-af64-099e-b00b-fa48126cb35b" class="blog-nav_menu-icon"><div class="blog-nav_menu-icon-child"><div class="blog-nav_menu-icon-line is-1st"></div><div class="blog-nav_menu-icon-line is-2nd"></div><div class="blog-nav_menu-icon-line is-3rd"></div></div><div class="header-2"><div class="section-dark-4"><div class="structure-cards2-topbar-wrapper home-top-bar-divided"></div></div></div></div><a href="/" class="blog-nav_voiceflow-logo w-inline-block"><div class="square-image-wrap is-nav"><img src="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f97d8e1dbb96c80ecccccd_logo-pathways.webp" loading="lazy" sizes="(max-width: 991px) 100vw, 60px" srcset="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f97d8e1dbb96c80ecccccd_logo-pathways-p-500.webp 500w, https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/65f97d8e1dbb96c80ecccccd_logo-pathways.webp 768w" alt="logo-image" class="square-image"/></div></a></div></div></div></div><div class="blog-nav_line"></div></div><div class="blog-nav_search-wrapper"><div class="padding-global-blog"><div class="container-1500"><form action="/search" class="blog-nav_search search-wrap w-form"><input class="blog-nav_search-input search-input w-input" maxlength="256" name="query" placeholder="Search “Natural Language Understanding: instead of “NLU”" type="search" id="search" required=""/><input type="submit" class="blog-nav_search-button w-button" value="Search"/></form></div></div></div><div class="blog-menu_wrap"><div class="blog-menu_content"><div class="padding-global-blog"><div class="padding-section-large-3"><div class="container-1500"><div class="nav_grid nav-copy mobile"><div id="w-node-_0b7a2db7-af64-099e-b00b-fa48126cb373-126cb348" class="nav_inside-logo-wrap nav-copy"><div class="footer_logo nav-copy"><img src="https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/6459748d69c84ca9f7c40796_LOGO%20(24).svg" loading="lazy" alt="" class="logo-copy"/></div><p class="text-bold text-color-black is-low-linehight is-navbar nav-copy">The publication for conversational AI trailblazers and tinkerers.</p></div><div class="footer_browseby-wrapper nav-copy"><div class="text-highlight-blue nav-copy">Browse by Category</div><div class="nav_large-link-wrap"><a href="/blog-categories/research" aria-current="page" class="footer_link-2 nav-copy w--current">Research</a></div><div class="nav_large-link-wrap"><a href="/blog-categories/conversation-design" class="footer_link-2 nav-copy">Conversation Design</a></div><div class="nav_large-link-wrap"><a href="/blog-categories/developers" class="footer_link-2 nav-copy">Developers</a></div><div class="nav_large-link-wrap"><a href="/blog-categories/industry" class="footer_link-2 nav-copy">Industry</a></div><div class="nav_large-link-wrap"><a href="/blog-categories/customer-experience" class="footer_link-2 nav-copy">Customer Experience</a></div></div><div id="w-node-_0b7a2db7-af64-099e-b00b-fa48126cb389-126cb348" class="nav_social_wrap"><div class="nav_arrow-links"><a href="https://creator.voiceflow.com/signup" class="footer_arrow-link w-inline-block"><div>Try Voiceflow</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a><a href="https://docs.google.com/document/d/1Gwfb-IO7MibsRfNduJMRb27YInKkSuVs1kzw9o5SDz8/edit" class="footer_arrow-link w-inline-block"><div>Write for us</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a><a href="#" class="footer_arrow-link hide w-inline-block"><div>See all the contributors</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a></div><div class="footer_social-2"><a href="https://twitter.com/voiceflowhq" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path d="M19.633 7.997c.013.175.013.349.013.523c0 5.325-4.053 11.461-11.46 11.461c-2.282 0-4.402-.661-6.186-1.809c.324.037.636.05.973.05a8.07 8.07 0 0 0 5.001-1.721a4.036 4.036 0 0 1-3.767-2.793c.249.037.499.062.761.062c.361 0 .724-.05 1.061-.137a4.027 4.027 0 0 1-3.23-3.953v-.05c.537.299 1.16.486 1.82.511a4.022 4.022 0 0 1-1.796-3.354c0-.748.199-1.434.548-2.032a11.457 11.457 0 0 0 8.306 4.215c-.062-.3-.1-.611-.1-.923a4.026 4.026 0 0 1 4.028-4.028c1.16 0 2.207.486 2.943 1.272a7.957 7.957 0 0 0 2.556-.973a4.02 4.02 0 0 1-1.771 2.22a8.073 8.073 0 0 0 2.319-.624a8.645 8.645 0 0 1-2.019 2.083z" fill="currentColor"></path></svg></div></a><a href="https://discord.com/invite/jYCjyfXNrB" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path fill="currentColor" d="M19.27 5.33C17.94 4.71 16.5 4.26 15 4a.09.09 0 0 0-.07.03c-.18.33-.39.76-.53 1.09a16.09 16.09 0 0 0-4.8 0c-.14-.34-.35-.76-.54-1.09c-.01-.02-.04-.03-.07-.03c-1.5.26-2.93.71-4.27 1.33c-.01 0-.02.01-.03.02c-2.72 4.07-3.47 8.03-3.1 11.95c0 .02.01.04.03.05c1.8 1.32 3.53 2.12 5.24 2.65c.03.01.06 0 .07-.02c.4-.55.76-1.13 1.07-1.74c.02-.04 0-.08-.04-.09c-.57-.22-1.11-.48-1.64-.78c-.04-.02-.04-.08-.01-.11c.11-.08.22-.17.33-.25c.02-.02.05-.02.07-.01c3.44 1.57 7.15 1.57 10.55 0c.02-.01.05-.01.07.01c.11.09.22.17.33.26c.04.03.04.09-.01.11c-.52.31-1.07.56-1.64.78c-.04.01-.05.06-.04.09c.32.61.68 1.19 1.07 1.74c.03.01.06.02.09.01c1.72-.53 3.45-1.33 5.25-2.65c.02-.01.03-.03.03-.05c.44-4.53-.73-8.46-3.1-11.95c-.01-.01-.02-.02-.04-.02M8.52 14.91c-1.03 0-1.89-.95-1.89-2.12s.84-2.12 1.89-2.12c1.06 0 1.9.96 1.89 2.12c0 1.17-.84 2.12-1.89 2.12m6.97 0c-1.03 0-1.89-.95-1.89-2.12s.84-2.12 1.89-2.12c1.06 0 1.9.96 1.89 2.12c0 1.17-.83 2.12-1.89 2.12"></path></svg></div></a><a href="https://www.youtube.com/@Voiceflow" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path d="M21.593 7.203a2.506 2.506 0 0 0-1.762-1.766C18.265 5.007 12 5 12 5s-6.264-.007-7.831.404a2.56 2.56 0 0 0-1.766 1.778c-.413 1.566-.417 4.814-.417 4.814s-.004 3.264.406 4.814c.23.857.905 1.534 1.763 1.765c1.582.43 7.83.437 7.83.437s6.265.007 7.831-.403a2.515 2.515 0 0 0 1.767-1.763c.414-1.565.417-4.812.417-4.812s.02-3.265-.407-4.831zM9.996 15.005l.005-6l5.207 3.005l-5.212 2.995z" fill="currentColor"></path></svg></div></a><a href="https://github.com/voiceflow" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--carbon" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 32 32"><path fill="currentColor" fill-rule="evenodd" d="M16 2a14 14 0 0 0-4.43 27.28c.7.13 1-.3 1-.67v-2.38c-3.89.84-4.71-1.88-4.71-1.88a3.71 3.71 0 0 0-1.62-2.05c-1.27-.86.1-.85.1-.85a2.94 2.94 0 0 1 2.14 1.45a3 3 0 0 0 4.08 1.16a2.93 2.93 0 0 1 .88-1.87c-3.1-.36-6.37-1.56-6.37-6.92a5.4 5.4 0 0 1 1.44-3.76a5 5 0 0 1 .14-3.7s1.17-.38 3.85 1.43a13.3 13.3 0 0 1 7 0c2.67-1.81 3.84-1.43 3.84-1.43a5 5 0 0 1 .14 3.7a5.4 5.4 0 0 1 1.44 3.76c0 5.38-3.27 6.56-6.39 6.91a3.33 3.33 0 0 1 .95 2.59v3.84c0 .46.25.81 1 .67A14 14 0 0 0 16 2"></path></svg></div></a><a href="https://www.linkedin.com/company/voiceflowhq/" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-2rem w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><circle cx="4.983" cy="5.009" r="2.188" fill="currentColor"></circle><path d="M9.237 8.855v12.139h3.769v-6.003c0-1.584.298-3.118 2.262-3.118c1.937 0 1.961 1.811 1.961 3.218v5.904H21v-6.657c0-3.27-.704-5.783-4.526-5.783c-1.835 0-3.065 1.007-3.568 1.96h-.051v-1.66H9.237zm-6.142 0H6.87v12.139H3.095z" fill="currentColor"></path></svg></div></a></div></div><div class="nav_exploreby-wrapper hide"><div class="text-highlight-blue">EXPLORE BY</div><div class="footer_exploreby-links"><a href="/content-type/articles" class="footer_exploreby-link is-full w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="22" viewBox="0 0 26 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.6515 1.93776L12.5938 1.98458L12.5361 1.93782C9.30713 -0.577337 4.78034 -0.668398 1.44759 1.8068C0.534449 2.48413 0 3.55435 0 4.68527V18.4731C0 20.2253 1.78703 21.3115 3.37162 20.708L3.56849 20.6237C6.24586 19.3424 9.62104 19.7421 11.7923 21.6374C12.2514 22.0381 12.9361 22.0381 13.3952 21.6374C15.4719 19.8247 18.6503 19.3798 21.2651 20.4645L21.618 20.6219C23.2472 21.4016 25.1875 20.2974 25.1875 18.4718V4.68527C25.1875 3.55539 24.6528 2.48527 23.7394 1.80763C20.4074 -0.668192 15.8806 -0.577525 12.6515 1.93776ZM2.4375 18.4702V4.68527C2.4375 4.32329 2.60875 3.98036 2.90033 3.76408C5.46442 1.85976 8.98616 2.0236 11.375 4.14094V18.4634C8.78348 17.1948 5.62545 17.0943 2.9162 18.2445L2.44445 18.4541L2.4375 18.4702ZM13.8125 18.4634C16.4089 17.1924 19.5741 17.0936 22.2873 18.2502L22.7431 18.453L22.75 18.4718V4.68527C22.75 4.32449 22.5786 3.98153 22.2864 3.76469C19.723 1.85996 16.2014 2.02349 13.8125 4.14094V18.4634Z" fill="currentColor"/> </svg></div></div><div>Articles</div></a><a href="#" class="footer_exploreby-link is-full w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="26" viewBox="0 0 26 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.0555 1.02051C18.7286 1.02051 19.2742 1.56616 19.2742 2.23926C19.2742 2.91235 18.7286 3.45801 18.0555 3.45801H7.94433C7.27123 3.45801 6.72558 2.91235 6.72558 2.23926C6.72558 1.56616 7.27123 1.02051 7.94433 1.02051H18.0555ZM21.802 5.92853C21.802 5.25544 21.2563 4.70978 20.5832 4.70978H5.41651C4.74342 4.70978 4.19776 5.25544 4.19776 5.92853C4.19776 6.60163 4.74342 7.14728 5.41651 7.14728H20.5832C21.2563 7.14728 21.802 6.60163 21.802 5.92853ZM21.3417 8.39896H4.65829C3.46412 8.39896 2.32335 8.89153 1.51674 9.75881C0.703289 10.6334 0.306332 11.8072 0.427744 12.9877L1.33774 21.8418C1.55753 23.9785 3.39156 25.5934 5.5683 25.5934H20.4317C22.6084 25.5934 24.4424 23.9786 24.6623 21.8419L25.5723 12.9876C25.6936 11.8071 25.2967 10.6333 24.4832 9.75876C23.6768 8.89155 22.536 8.39896 21.3417 8.39896ZM21.3417 10.8365C21.8616 10.8365 22.3549 11.0494 22.6983 11.4188C23.035 11.7807 23.1968 12.2592 23.1476 12.7384L22.2376 21.5926C22.1469 22.4731 21.3715 23.1559 20.4317 23.1559H5.5683C4.62852 23.1559 3.85304 22.4731 3.76246 21.5925L2.85246 12.7384C2.80318 12.2593 2.965 11.7807 3.3016 11.4188C3.64514 11.0495 4.13843 10.8365 4.65829 10.8365H21.3417ZM17.3784 14.2293C17.3784 13.5562 16.8328 13.0105 16.1597 13.0105H9.84015C9.16706 13.0105 8.6214 13.5562 8.6214 14.2293C8.6214 14.9024 9.16706 15.448 9.84015 15.448H16.1597C16.8328 15.448 17.3784 14.9024 17.3784 14.2293Z" fill="currentColor"/> </svg></div></div><div>Resources</div></a><a href="https://www.youtube.com/@Voiceflow" class="footer_exploreby-link is-full w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="26" viewBox="0 0 26 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M17.2656 0.40625H8.73438C4.13488 0.40625 0.40625 4.13488 0.40625 8.73438V17.2656C0.40625 21.8651 4.13488 25.5938 8.73438 25.5938H17.2656C21.8651 25.5938 25.5938 21.8651 25.5938 17.2656V8.73438C25.5938 4.13488 21.8651 0.40625 17.2656 0.40625ZM17.2656 2.84375C20.5189 2.84375 23.1562 5.48107 23.1562 8.73438V17.2656C23.1562 20.5189 20.5189 23.1562 17.2656 23.1562H8.73438C5.48107 23.1562 2.84375 20.5189 2.84375 17.2656V8.73438C2.84375 5.48107 5.48107 2.84375 8.73438 2.84375H17.2656ZM9.68645 7.86064C8.85862 8.32931 8.34684 9.2071 8.34684 10.1584V15.8418C8.34684 16.793 8.85862 17.6708 9.68645 18.1395C10.5143 18.6082 11.5302 18.5954 12.3461 18.1059L17.0819 15.2643C17.8773 14.7872 18.3639 13.9276 18.3639 13C18.3639 12.0725 17.8772 11.213 17.0819 10.7358L12.3459 7.89408C11.5301 7.40474 10.5143 7.39194 9.68645 7.86064ZM11.0921 9.9844L15.8278 12.8259C15.889 12.8627 15.9264 12.9288 15.9264 13C15.9264 13.0714 15.889 13.1375 15.8279 13.1742L11.092 16.0158C11.0292 16.0535 10.9511 16.0545 10.8874 16.0184C10.8237 15.9823 10.7843 15.9148 10.7843 15.8418V10.1584C10.7843 10.0853 10.8237 10.0178 10.8874 9.98177C10.9511 9.94569 11.0292 9.94667 11.0921 9.9844Z" fill="currentColor"/> </svg></div></div><div>Tutorials</div></a></div></div></div></div></div></div></div></div><div class="nav_bar-absolute"></div><div class="w-embed"><style> .blog-card_inside:hover .heading-style-h2, .blog-card_inside:hover .h3_card-blog-title, .blog_card-horizontal:hover .heading-link, .blog_card-horizontal:hover .h3_card-blog-title-contributor, .blog-featured_card-content:hover .h3_card-blog-title, .blog-featured_card-content:hover .margin-bottom-48 {text-decoration: underline !important } </style></div></nav><div class="main-wrapper"><div class="section_blog-category-hero"><div class="padding-global-blog"><div class="padding-section-large-3"><div class="container-1500"><div class="blog-hero_wrapper"><div class="blog-hero_absolue"><div class="blog-hero_featured-wrapper w-dyn-list"><div role="list" class="blog-featured_list w-dyn-items"><div role="listitem" class="blog-featured_card w-dyn-item"><div class="blog-features_card-inside"><a href="/blog/5-tips-to-optimize-your-llm-intent-classification-prompts" class="blog-features_card-image-wrapper w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/668e91c8699025ae6e47717d_Prompt%20Variations.png" alt="" sizes="(max-width: 767px) 92vw, (max-width: 991px) 47vw, (max-width: 1439px) 48vw, 45vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/668e91c8699025ae6e47717d_Prompt%20Variations-p-500.png 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/668e91c8699025ae6e47717d_Prompt%20Variations-p-800.png 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/668e91c8699025ae6e47717d_Prompt%20Variations.png 1080w" class="blog-features_card-image"/><div class="feature-overlay"></div><div tr-scrollflip-element="origin" class="blog_logo-origin logo-blog-copy"><img src="https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/6459653c641855764d7fe667_LOGO%20(23).svg" loading="lazy" alt="pathways-icon"/></div></a><div class="blog-featured_card-content"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="blog-category">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="cover-image"/></div></a></div><a href="/blog/5-tips-to-optimize-your-llm-intent-classification-prompts" class="margin-bottom-48 text-color-black w-inline-block"><h2 class="h2-no-margin is-blog-top">5 tips to optimize your LLM intent classification prompts</h2></a><a href="/blog/5-tips-to-optimize-your-llm-intent-classification-prompts" class="blog-featured_card-arrow-link w-inline-block"><div class="blog-arrow-link">Read the latest article</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a></div></div></div></div></div></div><div class="category-hero-title"><div class="margin-bottom-16px"><h1 class="text-color-blue-2 is-for-blog">Applied research</h1></div><div class="max-width360 is-full-width-tablet-mobile"><p class="is-for-blog hero-description blog-copy">Sharing our findings from building Voiceflow on how to best apply the latest AI technologies to create great AI agents.</p></div></div><div class="blog-hero_list-wrapper is-category-page w-dyn-list"><div role="list" class="blog-hero_grid is-collection w-dyn-items"><div role="listitem" class="blog-card w-dyn-item"><div class="blog-card_inside"><a href="/blog/benchmarking-hybrid-llm-classification-systems" class="square-image-wrap w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/66257b271691c1218f47f90d_pathways-Cover-LLMClass.png" alt="ghraphic" sizes="(max-width: 991px) 100vw, (max-width: 1279px) 45vw, 29vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/66257b271691c1218f47f90d_pathways-Cover-LLMClass-p-500.png 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/66257b271691c1218f47f90d_pathways-Cover-LLMClass-p-800.png 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/66257b271691c1218f47f90d_pathways-Cover-LLMClass.png 1000w" class="square-image blog-copy"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-93 blog-category">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="cover-image"/></div></a></div><a href="/blog/benchmarking-hybrid-llm-classification-systems" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">Benchmarking hybrid LLM classification systems</h3></a></div></div></div></div></div></div></div></div></div></div><div class="section_blog-collection-2nd"><div class="padding-global-blog"></div></div><div class="section_blog-event hide"><div class="padding-global-blog"><div class="padding-section-large-3"><div class="container-1500"><div class="blog-event_wrapper w-dyn-list"><div class="w-dyn-empty"><div>No items found.</div></div></div></div></div></div><div class="blog-event_absolute"></div></div><div class="section_blog-collection"><div class="padding-global-blog"><div class="padding-section-small-4"><div class="container-1500"><div class="blog-collection_wrapper"><div class="blog-collection_list-wrapper w-dyn-list"><div fs-cmsload-mode="load-under" fs-cmsload-element="list" role="list" class="blog-collection_grid w-dyn-items"><div role="listitem" class="blog-card is-3-card w-dyn-item"><div class="blog-card_inside"><a href="#" class="square-image-wrap is-roounder w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda18190e311cac3728eae_website-Cube-Purple-2.png" alt="main-image" sizes="(max-width: 479px) 92vw, (max-width: 767px) 43vw, (max-width: 991px) 29vw, 28vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda18190e311cac3728eae_website-Cube-Purple-2-p-500.png 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda18190e311cac3728eae_website-Cube-Purple-2-p-800.png 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda18190e311cac3728eae_website-Cube-Purple-2.png 1000w" class="square-image"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom is-max-340"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-96">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="category-icon"/></div></a></div><a href="/blog/how-much-do-chatgpt-versions-affect-real-world-performance" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">How much do ChatGPT versions affect real-world performance?</h3></a></div></div></div><div role="listitem" class="blog-card is-3-card w-dyn-item"><div class="blog-card_inside"><a href="#" class="square-image-wrap is-roounder w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda20091ce009e3a2bf6f8_website-Rings-Khaki.png" alt="main-image" sizes="(max-width: 479px) 92vw, (max-width: 767px) 43vw, (max-width: 991px) 29vw, 28vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda20091ce009e3a2bf6f8_website-Rings-Khaki-p-500.png 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda20091ce009e3a2bf6f8_website-Rings-Khaki-p-800.png 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65fda20091ce009e3a2bf6f8_website-Rings-Khaki.png 1000w" class="square-image"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom is-max-340"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-96">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="category-icon"/></div></a></div><a href="/blog/improving-performance-of-hybrid-intent-rag-conversational-ai-agents" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">Improving performance of Hybrid Intent + RAG conversational AI agents</h3></a></div></div></div><div role="listitem" class="blog-card is-3-card w-dyn-item"><div class="blog-card_inside"><a href="#" class="square-image-wrap is-roounder w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ff15e6120ce91830f2b23d_65ccd2b29403b0634620dc12_TREE.webp" alt="main-image" sizes="(max-width: 479px) 92vw, (max-width: 767px) 43vw, (max-width: 991px) 29vw, 28vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ff15e6120ce91830f2b23d_65ccd2b29403b0634620dc12_TREE-p-500.webp 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ff15e6120ce91830f2b23d_65ccd2b29403b0634620dc12_TREE-p-800.webp 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/65ff15e6120ce91830f2b23d_65ccd2b29403b0634620dc12_TREE.webp 1024w" class="square-image"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom is-max-340"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-96">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="" alt="category-icon" class="w-dyn-bind-empty"/></div></a></div><a href="/blog/large-action-models-change-the-way-we-build-chatbots-again" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">Large Action Models change the way we build chatbots, again</h3></a></div></div></div><div role="listitem" class="blog-card is-3-card w-dyn-item"><div class="blog-card_inside"><a href="#" class="square-image-wrap is-roounder w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9ac97e872a74bbf69a51_646c15d5d61034fb01bd1e1d_llms-discourse.jpeg" alt="main-image" class="square-image"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom is-max-340"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-96">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="category-icon"/></div></a></div><a href="/blog/creating-the-voiceflow-nlu" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">Creating the Voiceflow NLU</h3></a></div></div></div><div role="listitem" class="blog-card is-3-card w-dyn-item"><div class="blog-card_inside"><a href="#" class="square-image-wrap is-roounder w-inline-block"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9b00faadb9f041bb7162_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog%252520Cover%252520-%252520NLU%2525201.png" alt="main-image" sizes="(max-width: 479px) 92vw, (max-width: 767px) 43vw, (max-width: 991px) 29vw, 28vw" srcset="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9b00faadb9f041bb7162_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog%252520Cover%252520-%252520NLU%2525201-p-500.png 500w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9b00faadb9f041bb7162_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog%252520Cover%252520-%252520NLU%2525201-p-800.png 800w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9b00faadb9f041bb7162_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog%252520Cover%252520-%252520NLU%2525201-p-1080.png 1080w, https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e9b00faadb9f041bb7162_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog%252520Cover%252520-%252520NLU%2525201.png 1200w" class="square-image"/><div class="image-absolute-overlay"></div></a><div class="blog-card_bottom is-max-340"><div class="margin-bottom-16px"><a href="/blog-categories/research" aria-current="page" class="blog_category w-inline-block w--current"><div class="text-block-96">Applied research</div><div class="blog_category-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/657639ebfb91510f45654149/659e965ecc4374aeb227bd5a_642dd0c62ec52c44c65a51c6_Combined%2520Shape%2520(2).svg" alt="category-icon"/></div></a></div><a href="/blog/nlu-design-how-to-train-and-use-a-natural-language-understanding-model" class="heading-link w-inline-block"><h3 class="h3_card-blog-title">NLU design: How to train and use a natural language understanding model</h3></a></div></div></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper blog_pagination"></div></div></div></div></div></div></div></div><div class="blog_footer"><a href="https://www.youtube.com/channel/UCbqUIYQ7J2rS6C_nk4cNTxQ" target="_blank" class="marquee_track blog-copy w-inline-block"><div class="marquee_grid"><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div></div><div class="marquee_grid"><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div></div><div class="marquee_grid"><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div></div><div class="marquee_grid"><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div><div class="marquee_block"><div class="blog-copy">Too many words? <strong>Explore our YouTube channel.</strong></div></div></div></a><div class="padding-global-blog"><div class="padding-section-large-2"><div class="container-1500"><div class="footer_wrapper"><div class="footer_left"><div class="margin-bottom-36"><div class="text-blue-highlight is-blog footer-copy">Cross paths with us</div></div><p class="text-color-black-2 is-blog is-footer-newsletter footer-copy">Our best conversations, updates, tips, and more delivered straight to your inbox.</p><div class="footer_form w-form"><form id="email-form" name="email-form" data-name="Email Form" method="get" class="footer_form-flex" data-wf-page-id="65ff44dabc45147e21dcef3a" data-wf-element-id="a22d2ca7-0a07-6483-2a98-799b34f370c9"><input class="footer_form-field footer-copy w-input" maxlength="256" name="email-2" data-name="Email 2" placeholder="Enter your email address" type="email" id="email-2" required=""/><div class="hire-button is-blue no-shrink"><input type="submit" data-wait="" class="submit-button w-button" value=""/><div>Sign up</div><div class="button_overlay is-blue"></div></div></form><div class="form_message-success is-1rem w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="w-form-fail"><div>Oops! Something went wrong while submitting the form.</div></div></div><div class="footer_left-bottom footer-copy"><a href="/blog" class="footer_logo nav-copy w-inline-block"><img src="https://cdn.prod.website-files.com/5bddf05642686caf6d17eb58/642aec88a3f14d3642cc15f0_LOGO%20(19).svg" loading="lazy" alt="" class="logo-copy"/></a><p class="text-bold text-color-black is-low-linehight is-footer blog-copy">The publication for conversational AI <br/>trailblazers and tinkerers.</p><div class="footer_left-linkd"><a href="https://creator.voiceflow.com/signup" class="footer_arrow-link w-inline-block"><div>Try Voiceflow</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a><a href="mailto:sam.burns@voiceflow.com?subject=Contribute%20to%20Pathways" class="footer_arrow-link w-inline-block"><div>Write for us</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a><a href="#" class="footer_arrow-link hide w-inline-block"><div>See all the contributors</div><div class="arrow-wrapper"><div class="icon-embed-flex w-embed"><svg width="13" height="10" viewBox="0 0 13 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_183_2673)"> <path d="M7.5 1L11.5 5L7.5 9" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> <path d="M10 5H1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </g> <defs> <clipPath id="clip0_183_2673"> <rect width="13" height="10" fill="white"/> </clipPath> </defs> </svg></div></div></a></div><div class="footer_social-2"><a href="https://twitter.com/voiceflowhq" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path d="M19.633 7.997c.013.175.013.349.013.523c0 5.325-4.053 11.461-11.46 11.461c-2.282 0-4.402-.661-6.186-1.809c.324.037.636.05.973.05a8.07 8.07 0 0 0 5.001-1.721a4.036 4.036 0 0 1-3.767-2.793c.249.037.499.062.761.062c.361 0 .724-.05 1.061-.137a4.027 4.027 0 0 1-3.23-3.953v-.05c.537.299 1.16.486 1.82.511a4.022 4.022 0 0 1-1.796-3.354c0-.748.199-1.434.548-2.032a11.457 11.457 0 0 0 8.306 4.215c-.062-.3-.1-.611-.1-.923a4.026 4.026 0 0 1 4.028-4.028c1.16 0 2.207.486 2.943 1.272a7.957 7.957 0 0 0 2.556-.973a4.02 4.02 0 0 1-1.771 2.22a8.073 8.073 0 0 0 2.319-.624a8.645 8.645 0 0 1-2.019 2.083z" fill="currentColor"></path></svg></div></a><a href="https://link.voiceflow.com/community" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path fill="currentColor" d="M19.27 5.33C17.94 4.71 16.5 4.26 15 4a.09.09 0 0 0-.07.03c-.18.33-.39.76-.53 1.09a16.09 16.09 0 0 0-4.8 0c-.14-.34-.35-.76-.54-1.09c-.01-.02-.04-.03-.07-.03c-1.5.26-2.93.71-4.27 1.33c-.01 0-.02.01-.03.02c-2.72 4.07-3.47 8.03-3.1 11.95c0 .02.01.04.03.05c1.8 1.32 3.53 2.12 5.24 2.65c.03.01.06 0 .07-.02c.4-.55.76-1.13 1.07-1.74c.02-.04 0-.08-.04-.09c-.57-.22-1.11-.48-1.64-.78c-.04-.02-.04-.08-.01-.11c.11-.08.22-.17.33-.25c.02-.02.05-.02.07-.01c3.44 1.57 7.15 1.57 10.55 0c.02-.01.05-.01.07.01c.11.09.22.17.33.26c.04.03.04.09-.01.11c-.52.31-1.07.56-1.64.78c-.04.01-.05.06-.04.09c.32.61.68 1.19 1.07 1.74c.03.01.06.02.09.01c1.72-.53 3.45-1.33 5.25-2.65c.02-.01.03-.03.03-.05c.44-4.53-.73-8.46-3.1-11.95c-.01-.01-.02-.02-.04-.02M8.52 14.91c-1.03 0-1.89-.95-1.89-2.12s.84-2.12 1.89-2.12c1.06 0 1.9.96 1.89 2.12c0 1.17-.84 2.12-1.89 2.12m6.97 0c-1.03 0-1.89-.95-1.89-2.12s.84-2.12 1.89-2.12c1.06 0 1.9.96 1.89 2.12c0 1.17-.83 2.12-1.89 2.12"></path></svg></div></a><a href="https://www.youtube.com/@Voiceflow" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path d="M21.593 7.203a2.506 2.506 0 0 0-1.762-1.766C18.265 5.007 12 5 12 5s-6.264-.007-7.831.404a2.56 2.56 0 0 0-1.766 1.778c-.413 1.566-.417 4.814-.417 4.814s-.004 3.264.406 4.814c.23.857.905 1.534 1.763 1.765c1.582.43 7.83.437 7.83.437s6.265.007 7.831-.403a2.515 2.515 0 0 0 1.767-1.763c.414-1.565.417-4.812.417-4.812s.02-3.265-.407-4.831zM9.996 15.005l.005-6l5.207 3.005l-5.212 2.995z" fill="currentColor"></path></svg></div></a><a href="https://github.com/voiceflow" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-embed-small w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--carbon" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 32 32"><path fill="currentColor" fill-rule="evenodd" d="M16 2a14 14 0 0 0-4.43 27.28c.7.13 1-.3 1-.67v-2.38c-3.89.84-4.71-1.88-4.71-1.88a3.71 3.71 0 0 0-1.62-2.05c-1.27-.86.1-.85.1-.85a2.94 2.94 0 0 1 2.14 1.45a3 3 0 0 0 4.08 1.16a2.93 2.93 0 0 1 .88-1.87c-3.1-.36-6.37-1.56-6.37-6.92a5.4 5.4 0 0 1 1.44-3.76a5 5 0 0 1 .14-3.7s1.17-.38 3.85 1.43a13.3 13.3 0 0 1 7 0c2.67-1.81 3.84-1.43 3.84-1.43a5 5 0 0 1 .14 3.7a5.4 5.4 0 0 1 1.44 3.76c0 5.38-3.27 6.56-6.39 6.91a3.33 3.33 0 0 1 .95 2.59v3.84c0 .46.25.81 1 .67A14 14 0 0 0 16 2"></path></svg></div></a><a href="https://www.linkedin.com/company/voiceflowhq/" target="_blank" class="social_link is-blog-social w-inline-block"><div class="icon-2rem w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--bx" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><circle cx="4.983" cy="5.009" r="2.188" fill="currentColor"></circle><path d="M9.237 8.855v12.139h3.769v-6.003c0-1.584.298-3.118 2.262-3.118c1.937 0 1.961 1.811 1.961 3.218v5.904H21v-6.657c0-3.27-.704-5.783-4.526-5.783c-1.835 0-3.065 1.007-3.568 1.96h-.051v-1.66H9.237zm-6.142 0H6.87v12.139H3.095z" fill="currentColor"></path></svg></div></a></div></div></div><div class="footer_right"><div class="footer_browseby-wrapper"><div class="text-highlight-blue is-blog blog-copy">Browse by category</div><a href="/blog-categories/research" aria-current="page" class="footer_link-2 is-in-blog blog-copy w--current">Applied research</a><a href="/blog-categories/conversation-design" class="footer_link-2 is-in-blog blog-copy">Conversation Design</a><a href="/blog-categories/developers" class="footer_link-2 is-in-blog blog-copy">Developers</a><a href="/blog-categories/industry" class="footer_link-2 is-in-blog blog-copy">Industry</a><a href="/blog-categories/customer-experience" class="footer_link-2 is-in-blog blog-copy">Customer Experience</a></div><div class="footer_exploreby-wrapper hide"><div class="text-highlight-blue is-blog">EXPLORE BY</div><div class="footer_exploreby-links"><a href="/content-type/articles" class="footer_exploreby-link w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="22" viewBox="0 0 26 22" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.6515 1.93776L12.5938 1.98458L12.5361 1.93782C9.30713 -0.577337 4.78034 -0.668398 1.44759 1.8068C0.534449 2.48413 0 3.55435 0 4.68527V18.4731C0 20.2253 1.78703 21.3115 3.37162 20.708L3.56849 20.6237C6.24586 19.3424 9.62104 19.7421 11.7923 21.6374C12.2514 22.0381 12.9361 22.0381 13.3952 21.6374C15.4719 19.8247 18.6503 19.3798 21.2651 20.4645L21.618 20.6219C23.2472 21.4016 25.1875 20.2974 25.1875 18.4718V4.68527C25.1875 3.55539 24.6528 2.48527 23.7394 1.80763C20.4074 -0.668192 15.8806 -0.577525 12.6515 1.93776ZM2.4375 18.4702V4.68527C2.4375 4.32329 2.60875 3.98036 2.90033 3.76408C5.46442 1.85976 8.98616 2.0236 11.375 4.14094V18.4634C8.78348 17.1948 5.62545 17.0943 2.9162 18.2445L2.44445 18.4541L2.4375 18.4702ZM13.8125 18.4634C16.4089 17.1924 19.5741 17.0936 22.2873 18.2502L22.7431 18.453L22.75 18.4718V4.68527C22.75 4.32449 22.5786 3.98153 22.2864 3.76469C19.723 1.85996 16.2014 2.02349 13.8125 4.14094V18.4634Z" fill="currentColor"/> </svg></div></div><div>Articles</div></a><a href="/content-type/workshops" class="footer_exploreby-link hide w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="27" height="28" viewBox="0 0 27 28" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M3.45506 17.9267L2.8496 18.0443L2.96097 17.4271C2.96153 17.4235 2.96214 17.4199 2.96278 17.4163L3.43045 14.8243C3.48103 14.544 3.44218 14.2542 3.3198 13.9988C2.81537 12.9462 2.53115 11.7593 2.53115 10.4997C2.53115 6.25255 5.77351 2.79064 9.83148 2.63078C9.92885 2.62693 10.0266 2.62501 10.1249 2.62501C13.7732 2.62501 16.8234 5.29432 17.5529 8.85324C17.6614 9.38311 17.7188 9.93372 17.7188 10.4997C17.7188 14.8487 14.319 18.3744 10.125 18.3744C10.0909 18.3744 10.0569 18.3742 10.0229 18.3737C9.82086 18.3709 9.62096 18.36 9.42341 18.3413C9.1222 18.3128 8.82647 18.2661 8.53716 18.2024C7.90951 18.0639 7.31057 17.8452 6.75062 17.5566C6.59674 17.4773 6.42993 17.4318 6.26047 17.4216C6.19267 17.4175 6.12444 17.4191 6.05647 17.4265C6.02249 17.4301 5.98855 17.4353 5.95477 17.4418L3.45506 17.9267ZM9.26264 22.7172C8.76759 22.6799 8.40652 23.2231 8.69658 23.6408C10.5303 26.2811 13.5199 28.0003 16.8983 28.0003C18.3541 28.0003 19.7405 27.6802 20.9937 27.1032L25.5015 27.9779C25.9119 28.0575 26.3339 27.922 26.6293 27.6158C26.9244 27.3097 27.055 26.872 26.9782 26.4464L26.1348 21.7718C26.6912 20.4725 26.9998 19.0345 26.9998 17.5249C26.9998 14.0219 25.3424 10.9222 22.7973 9.02065C22.3946 8.71977 21.8708 9.09413 21.9066 9.60752C21.927 9.9025 21.9375 10.2 21.9375 10.4997C21.9375 10.8023 21.9269 11.1023 21.9061 11.3994C21.8963 11.5389 21.9491 11.6752 22.048 11.7704C23.5372 13.2044 24.4686 15.2526 24.4686 17.5249C24.4686 18.7806 24.1852 19.9639 23.6824 21.0132C23.56 21.2685 23.5212 21.5583 23.5717 21.8387L24.1503 25.0452L21.0581 24.4451C20.7878 24.3928 20.5084 24.4331 20.2621 24.5599C19.2503 25.0814 18.1092 25.3753 16.8983 25.3753C14.6294 25.3753 12.5924 24.3396 11.2045 22.699C10.849 22.7324 10.4889 22.7494 10.125 22.7494C9.83536 22.7494 9.54777 22.7385 9.26264 22.7172ZM10.1076 20.9994C9.38994 20.9982 8.68848 20.9192 8.01107 20.77C7.31823 20.6172 6.65157 20.3911 6.01918 20.0999L1.4984 20.977C1.44713 20.987 1.39556 20.9936 1.34421 20.9969C1.2758 21.0013 1.20755 20.9999 1.1401 20.9929C0.852804 20.9632 0.579955 20.8319 0.370707 20.6149C0.0754232 20.3088 -0.0551952 19.8712 0.0216083 19.4456L0.867456 14.7575C0.309572 13.4547 1.87033e-05 12.0132 1.87033e-05 10.4997C1.87033e-05 4.70087 4.5331 7.1365e-05 10.1249 0C14.7118 0 18.5839 3.16187 19.8296 7.49776C19.9059 7.76339 19.9726 8.0335 20.0288 8.3075C20.1729 9.01058 20.249 9.73864 20.25 10.4835L20.2498 10.4997C20.2498 16.2986 15.7167 20.9994 10.1249 20.9994H10.1076Z" fill="currentColor"/> </svg></div></div><div>Workshops</div></a><a href="#" class="footer_exploreby-link w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="26" viewBox="0 0 26 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M18.0555 1.02051C18.7286 1.02051 19.2742 1.56616 19.2742 2.23926C19.2742 2.91235 18.7286 3.45801 18.0555 3.45801H7.94433C7.27123 3.45801 6.72558 2.91235 6.72558 2.23926C6.72558 1.56616 7.27123 1.02051 7.94433 1.02051H18.0555ZM21.802 5.92853C21.802 5.25544 21.2563 4.70978 20.5832 4.70978H5.41651C4.74342 4.70978 4.19776 5.25544 4.19776 5.92853C4.19776 6.60163 4.74342 7.14728 5.41651 7.14728H20.5832C21.2563 7.14728 21.802 6.60163 21.802 5.92853ZM21.3417 8.39896H4.65829C3.46412 8.39896 2.32335 8.89153 1.51674 9.75881C0.703289 10.6334 0.306332 11.8072 0.427744 12.9877L1.33774 21.8418C1.55753 23.9785 3.39156 25.5934 5.5683 25.5934H20.4317C22.6084 25.5934 24.4424 23.9786 24.6623 21.8419L25.5723 12.9876C25.6936 11.8071 25.2967 10.6333 24.4832 9.75876C23.6768 8.89155 22.536 8.39896 21.3417 8.39896ZM21.3417 10.8365C21.8616 10.8365 22.3549 11.0494 22.6983 11.4188C23.035 11.7807 23.1968 12.2592 23.1476 12.7384L22.2376 21.5926C22.1469 22.4731 21.3715 23.1559 20.4317 23.1559H5.5683C4.62852 23.1559 3.85304 22.4731 3.76246 21.5925L2.85246 12.7384C2.80318 12.2593 2.965 11.7807 3.3016 11.4188C3.64514 11.0495 4.13843 10.8365 4.65829 10.8365H21.3417ZM17.3784 14.2293C17.3784 13.5562 16.8328 13.0105 16.1597 13.0105H9.84015C9.16706 13.0105 8.6214 13.5562 8.6214 14.2293C8.6214 14.9024 9.16706 15.448 9.84015 15.448H16.1597C16.8328 15.448 17.3784 14.9024 17.3784 14.2293Z" fill="currentColor"/> </svg></div></div><div>Resources</div></a><a href="https://www.youtube.com/@Voiceflow" class="footer_exploreby-link w-inline-block"><div class="explore_icon"><div class="icon-embed-flex w-embed"><svg width="26" height="26" viewBox="0 0 26 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M17.2656 0.40625H8.73438C4.13488 0.40625 0.40625 4.13488 0.40625 8.73438V17.2656C0.40625 21.8651 4.13488 25.5938 8.73438 25.5938H17.2656C21.8651 25.5938 25.5938 21.8651 25.5938 17.2656V8.73438C25.5938 4.13488 21.8651 0.40625 17.2656 0.40625ZM17.2656 2.84375C20.5189 2.84375 23.1562 5.48107 23.1562 8.73438V17.2656C23.1562 20.5189 20.5189 23.1562 17.2656 23.1562H8.73438C5.48107 23.1562 2.84375 20.5189 2.84375 17.2656V8.73438C2.84375 5.48107 5.48107 2.84375 8.73438 2.84375H17.2656ZM9.68645 7.86064C8.85862 8.32931 8.34684 9.2071 8.34684 10.1584V15.8418C8.34684 16.793 8.85862 17.6708 9.68645 18.1395C10.5143 18.6082 11.5302 18.5954 12.3461 18.1059L17.0819 15.2643C17.8773 14.7872 18.3639 13.9276 18.3639 13C18.3639 12.0725 17.8772 11.213 17.0819 10.7358L12.3459 7.89408C11.5301 7.40474 10.5143 7.39194 9.68645 7.86064ZM11.0921 9.9844L15.8278 12.8259C15.889 12.8627 15.9264 12.9288 15.9264 13C15.9264 13.0714 15.889 13.1375 15.8279 13.1742L11.092 16.0158C11.0292 16.0535 10.9511 16.0545 10.8874 16.0184C10.8237 15.9823 10.7843 15.9148 10.7843 15.8418V10.1584C10.7843 10.0853 10.8237 10.0178 10.8874 9.98177C10.9511 9.94569 11.0292 9.94667 11.0921 9.9844Z" fill="currentColor"/> </svg></div></div><div>Tutorials</div></a></div></div></div></div><div class="footer_bottom-2"><div class="blog-copy">© <span id="copyright-year" class="copyright-year">2024</span> Voiceflow, Inc. All rights reserved.</div><div class="blog-copy hide-mobile-portrait">|</div><a href="/legal/terms" class="footer-bottom_link blog-copy">Terms</a><div class="blog-copy">|</div><a href="/legal/privacy" class="footer-bottom_link blog-copy">Privacy</a></div></div></div></div><div class="blog-uneven-grid-code w-embed"><style> .blog-card_inside:hover .image-absolute-overlay { opacity: 1; } .blog-features_card-inside:hover .image-absolute-overlay { opacity: 1; } @media only screen and (min-width: 1000px) { /* blog page custom code */ /* blog hero blog items */ .blog-hero_grid-top .blog-card:nth-child(6n + 1) { width: 65.5%; } .blog-hero_grid-top .blog-card:nth-child(6n + 2) { width: 31%; margin-top: 33%; } .blog-hero_grid-top .blog-card:nth-child(6n + 3) { width: 48%; } .blog-hero_grid-top .blog-card:nth-child(6n + 4) { width: 48%; margin-top: 17%; } .blog-hero_grid-top .blog-card:nth-child(6n + 5) { width: 31%; margin-top: -17%; } .blog-hero_grid-top .blog-card:nth-child(6n + 6) { width: 31%; margin-top: 10%; } /*blog page second list */ .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 1) { width: 15%; margin-top: 8%; } .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 2) { width: 23.8%; margin-top: 15%; margin-right: 8%; } .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 3) { width: 48%; } .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 4) { width: 48%; } .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 5) { width: 23.8%; margin-top: 30%; margin-left: 8%; } .section_blog-new-collection .blog-card.is-3-card:nth-child(6n + 6) { width: 15%; margin-top: 23%; } /* blog category page custom code */ /* blog category hero blog items */ .section_blog-category-hero .blog-card:nth-child(3n + 1) { width: 64%; margin-top: 17%; } .section_blog-category-hero .blog-card:nth-child(3n + 2) { width: 30%; } .section_blog-category-hero .blog-card:nth-child(3n + 3) { width: 30%; margin-top: -25%; } /* blog category 2nd blog items */ .blog-2nd_list-wrapper-top .blog-card.is-3-card:nth-child(3n + 1) { width: 23.8%; } .blog-2nd_list-wrapper-top .blog-card.is-3-card:nth-child(3n + 2) { width: 15%; margin-bottom: 11%; margin-right: 8%; } .blog-2nd_list-wrapper-top .blog-card.is-3-card:nth-child(3n + 3) { width: 49%; } } </style></div><div class="w-embed w-script"><script> document.getElementById("copyright-year").innerHTML = new Date().getFullYear(); </script></div></div></div><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=656f60dc2d85b496beec7c35" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/656f60dc2d85b496beec7c35/js/webflow.02a7c50d8.js" type="text/javascript"></script> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W3ZG4M6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <script type="module"> import { FeedbackExtension } from 'https://feedback.proxy-voiceflow.com/extensions.js'; (function (d, t) { var v = d.createElement(t), s = d.getElementsByTagName(t)[0]; v.onload = function () { window.voiceflow.chat.load({ verify: { projectID: '63766b11cca2b70007b96180' }, url: 'https://general-runtime.voiceflow.com', versionID: 'production', user: { name: 'Website User', }, render: { mode: 'overlay', }, autostart: true, allowDangerousHTML: true, assistant: { stylesheet: "https://s3.amazonaws.com/com.voiceflow.studio/share/stylesoft/stylesoft.css", extensions: [ FeedbackExtension, ], }, }); }; v.src = 'https://cdn.voiceflow.com/widget/bundle.mjs'; v.type = 'text/javascript'; s.parentNode.insertBefore(v, s); })(document, 'script'); </script>  <script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/6724812.js"></script>  <script src="https://cdn.jsdelivr.net/npm/js-cookie@2/src/js.cookie.min.js"></script>  <script> const my_utmParameters = [ "utm_source", "utm_medium", "utm_campaign", "utm_term", "utm_content", "gclid" ]; function getAllUrlParams() { let obj = Object.fromEntries(new URLSearchParams(location.search)); return obj; } var cookieExist = Cookies.get('Lead'); var getAllUrlParamsObj = getAllUrlParams(); var getAllUrlParamsJSON = JSON.stringify(getAllUrlParamsObj); var isEmpty = jQuery.isEmptyObject(getAllUrlParamsObj); if (!isEmpty && typeof cookieExist === 'undefined') { createLead(); setUTMformValues(); } let compare = is_this_utm_equal_to_cookie_utm_values(); if (!isEmpty && typeof cookieExist !== 'undefined') { if (!compare) { Cookies.remove('Lead', { domain: '.voiceflow.com' }); createLead(); setUTMformValues(); } else { setUTMformValues(); } } if (isEmpty && typeof cookieExist !== 'undefined') { setUTMformValues(); } function createLead() { var lead = { parameters: getAllUrlParamsObj }; Cookies.set('Lead', lead, { expires: 1, domain: '.voiceflow.com' }); } function is_this_utm_equal_to_cookie_utm_values() { if (typeof cookieExist === 'undefined') { return false; } for (const this_utm_element of my_utmParameters) { let value_exist = JSON.parse(cookieExist).parameters[this_utm_element] === getAllUrlParamsObj[this_utm_element]; if (!value_exist) { return false; } } return true; } function setUTMformValues() { const empty_param_case = "null"; for (const this_utm_element of my_utmParameters) { set_utm_field(this_utm_element); } function set_utm_field(utm_type) { let utm_value = JSON.parse(Cookies.get('Lead')).parameters[utm_type]; let utm_nodes = document.getElementsByClassName(utm_type); if (utm_nodes.length > 0) { for (var i = 0; i < utm_nodes.length; i++) { if (!!utm_value && utm_value !== undefined) { utm_nodes[i].value = utm_value; } else { utm_nodes[i].value = empty_param_case; } } } } } </script>  <script> document.addEventListener("DOMContentLoaded", function() { // Get the path of the current URL var path = window.location.pathname; // Check if the current path is one of the specified paths or contains '/resources' var allowedPaths = [ "/marketplace", "/function", "/contributors", "/collections", "/experts" ]; // Check if the path is one of the allowed paths or contains '/resources' var isAllowedPath = allowedPaths.includes(path) || path.includes("/resources"); // If the path is allowed, fire the Segment page call if (isAllowedPath) { analytics.page(); } }); </script>  <script> $(document).ready(function() { $('[data-analytics]').on('click', function(e) { var properties var event = $(this).attr('data-analytics') $.each(this.attributes, function(_, attribute) { if (attribute.name.startsWith('data-property-')) { if (!properties) properties = {} var property = attribute.name.split('data-property-')[1] properties[property] = attribute.value } }) analytics.track(event, properties) }) }) </script></body></html>