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<!DOCTYPE html> <html> <head> <meta name="viewport" content="width=device-width" /> <title>About PIRTEK - PIRTEK AUSTRALIA</title> <meta name="keywords" content="" /> <meta name="description" content="Proudly Australian, Pirtek are the market leader in fluid transfer solution products and services with a diverse customer base. Since 1980, Pirtek has continued to provide the highest level of quality and service with over 97 centres and 350 Mobile Service Units across Australia. Call Now: 13 42 22" /> <link rel="canonical" href="/about/about-pirtek" /> <meta name="twitter:card" content="summary" /> <meta name="twitter:site" content="" /> <meta name="twitter:title" content="About PIRTEK - PIRTEK AUSTRALIA" /> <meta name="twitter:description" content="Proudly Australian, Pirtek are the market leader in fluid transfer solution products and services with a diverse customer base. 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Our commitment to engineering excellence, combined with a strong focus on safety, sets us apart.<br /> <br /> At the heart of our business are our people – a dedicated team passionate about delivering exceptional service. Our collaborative culture fosters innovation and ensures we consistently meet the evolving needs of our customers.<br /> <br /> We are dedicated to providing reliable, efficient, and safe fluid system solutions. Our expertise and advanced technology empower us to deliver on our promises.<br /> <br /> Thank you for choosing Pirtek. We look forward to continuing to serve you and the community.<br /> <br /> Sincerely,<br /> <br /> Mark Devitt<br /> <br /> Chief Executive Officer</span></p> <p><span style="font-family: MuseoSans, sans-serif;"><br /> </span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">OUR HISTORY </span></h3> <p><span style="font-family: MuseoSans, sans-serif;"><br /> <img style="float: right; width: 512px; height: 512px;" alt="Our-History-01-1024x1024" src="/-/media/feature/media/our-history-01-1024x1024.jpg?hash=0D54BD3996A527A446FE710956300CB6CDABD9EF&h=512&w=512&la=en" /></span> <span style="font-family: MuseoSans, sans-serif;">Since 1980, Pirtek has led the market in providing our diverse group of customers with an equally diverse portfolio of fluid transfer solution products and services.</span><br /> <br /> <span style="font-family: MuseoSans, sans-serif;">Through our highly awarded franchise network, and international expansion, we have built the broadest local and international footprint in the industry. So no matter the job, Pirtek will have someone there to help you.</span> <br /> <br /> <span style="font-family: MuseoSans, sans-serif;">Today, Pirtek is the world’s leading supplier of premium fluid transfer solutions.</span></p> <p><span style="font-family: MuseoSans, sans-serif;"><strong>“Our fluid transfer solutions go everywhere from bakeries to excavators, from printing presses to the mines”<br /> | FRANCHISEE</strong></span></p> <p> </p> <p> </p> <p> </p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">A GLOBAL ENGINEERING NETWORK  </span></h3> <p> </p> <div style="position: relative; height: 0px; padding-bottom: 56.25%;"><iframe src="https://www.youtube.com/embed/LKBXH94upjg" style="position: absolute; width: 100%; height: 100%; left: 0px;" width="640" height="360" frameborder="0" allow="autoplay; encrypted-media;"></iframe></div> <p> </p> <p><span style="font-family: MuseoSans, sans-serif;"> Pirtek is one of the few industrial franchises in the world.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">Being a global network of local businesses, the Pirtek structure means that everyone is driven to succeed individually, yet are supported by the network who are a phone call away for any query, troubleshooting or resource where needed.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">The people in our network provide an incredible database of knowledge. When it comes to doing what we do best, there’s no greater collective experience, or know-how, than at Pirtek.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">Pirtek is a unique place where everyone feels like family, and are treated as equals. If Pirtek people want to trial a new idea, they’re given the opportunity.</span></p> <p><span style="font-family: MuseoSans, sans-serif;"><strong>“When I started, everyone was here to help out. And being Pirtek, you know you’re surrounded by the very best experience.”<br /> | MOBILE SERVICE TECHNICIAN</strong></span></p> <p style="text-align: center;"><span style="font-family: MuseoSans, sans-serif;"><strong><img style="width: 530px; height: 768px;" alt="Global-Engineering-01-707x1024" src="/-/media/feature/media/global-engineering-01-707x1024.jpg?hash=1B6793BCB7724828FEADC6DB92CFF1813BCE1028&h=768&w=530&la=en" /></strong></span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">PIRTEK BY THE NUMBERS </span></h3> <p><span style="font-family: MuseoSans, sans-serif;"><br />Since <strong>1980</strong> our network has grown to deliver excellence in over <strong>23</strong> countries, with <strong>330+</strong> Centers and <strong>1500+</strong> Mobile Service Units that make it possible to respond and deliver premium service in the shortest possible turnaround.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">Our extensive network means we reach more than <strong>120,000</strong> customers with over <strong>13,000</strong> product lines. Each year we answer <strong>300,000</strong> service calls, and this is all driven by our <strong>3000+</strong> highly motivated and committed Pirtek staff members.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">But that’s only part of our story…</span></p> <p><span style="font-family: MuseoSans, sans-serif;"><strong>“Our customers don’t just come to us for parts and installation. They’re buying our experience and expertise.”<br /> | FRANCHISEE</strong></span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">OUR CUSTOMERS </span></h3> <p><span style="font-family: MuseoSans, sans-serif;">&#x2028<br /> We look after a diverse base of customers, each with their own unique requirements demanding diverse and dynamic service and product solutions.</span></p> <p><span style="font-family: MuseoSans, sans-serif;"><strong>“Pirtek’s reputation means that our customers expect more from us than anyone else”<br /> | FRANCHISEE</strong></span></p> <p style="text-align: center;"><span style="font-family: MuseoSans, sans-serif;"><strong><img style="width: 580px; height: 822px;" alt="Our-Customers-01" src="/-/media/feature/media/our-customers-01.jpg?hash=79A024E95435621DB9B241B6AAB722A7629ECD13&la=en" /></strong></span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">OUR PURPOSE </span></h3> <p><span style="font-family: MuseoSans, sans-serif;"><strong><br /> WE’LL KEEP YOU OPERATING </strong></span></p> <p><span style="font-family: MuseoSans, sans-serif;"><strong> <img style="float: right; width: 528px; height: 630px;" alt="Our-Purpose-01-858x1024" src="/-/media/feature/media/our-purpose-01-858x1024.jpg?h=630&w=528&hash=C3FE2354C15C35C6618E4A80A2C06699FB02DA35&la=en" /></strong></span> <span style="font-family: MuseoSans, sans-serif;">When customers call Pirtek their equipment has stopped, and the job remains unfinished. They’re losing money and patience. They’re under pressure. Whether it’s a big customer with a long-term relationship or the first visit to a Pirtek centre, our customers have one thing in common: they need our expertise to keep them moving.</span><br /> <br /> <span style="font-family: MuseoSans, sans-serif;"><strong>Our enemy is your downtime.</strong></span><strong><br /> <span style="font-family: MuseoSans, sans-serif;">Our mission is more uptime.</span></strong></p> <p><span style="font-family: MuseoSans, sans-serif;">Pirtek people thrive on getting a customer out of a bind, out of trouble and out of stress. We run at a challenge because the thrill of the problem is as satisfying as the result. With products as true as our word, and a global network with local knowledge, we’ve got your back. Whatever it takes, Pirtek will keep you moving.</span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">HOW DO WE DO IT?</span></h3> <p><span style="font-family: MuseoSans, sans-serif;"> <br /> Our premium positioning comes from offering superior value to our customers: delivering what they need, when they need it—to the highest possible standard.</span></p> <p><span style="font-family: MuseoSans, sans-serif;">Pirtek’s ability to Keep You Operating comes from an unmatched offering across four pillars:</span></p> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><strong>1 PRODUCTS</strong></span></h4> <p><span style="font-family: MuseoSans, sans-serif; font-size: 18px;">Cutting Edge Quality</span></p> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><strong>2 SYSTEMS</strong></span></h4> <span style="font-family: MuseoSans, sans-serif; font-size: 18px;"> Groundbreaking efficiency at scale<br /> <br /> </span> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><strong>3 PEOPLE</strong></span></h4> <span style="font-family: MuseoSans, sans-serif; font-size: 18px;"> Solutions under pressure<br /> <br /> </span> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><strong>4 SERVICES</strong></span></h4> <span style="font-family: MuseoSans, sans-serif; font-size: 18px;"> We’ll never let you down<br /><br /></span> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">1 PRODUCTS</span></h3> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><br /> CUTTING EDGE QUALITY</span></h4> <p><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><img style="float: left; width: 512px; height: 509px;" alt="Cutting-Edge-01-1024x1018" src="/-/media/feature/media/cutting-edge-01-1024x1018.jpg?hash=7B7A3EC7BAE2CBD994A5C161C7FAFA040F106BF0&la=en" /></span></p> <p style="text-align: right;"><span style="font-family: MuseoSans, sans-serif;">From international mining operations to one-man local businesses, our customers rely on our products to maintain their livelihood. That is what drives us to source and to create the very best products from the best manufacturers in the business.</span></p> <p style="text-align: right;"><span style="font-family: MuseoSans, sans-serif;">Our assurance for quality, reliability and continuous improvement delivers confidence in our ability to provide only the highest quality products, made from the best materials and sourced from world-class suppliers.</span></p> <p style="text-align: right;"><span style="font-family: MuseoSans, sans-serif;">Pirtek invests in all stages of the supply chain and has an on-site NATA certified testing laboratory. We are constantly producing state of the art products with cutting edge quality. They’re precision-engineered, laser measured and batch coded. It also ensures our inventory range stays ahead of the curve.<br /> </span></p> <p style="text-align: right;"><span style="font-family: MuseoSans, sans-serif;">Innovative storage and transport facilities maintain the integrity of the product right through to installation.</span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;"><br /> <br /> <br /> 2 SYSTEMS</span></h3> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><br /> GROUND BREAKING EFFICIENCY <img style="float: right; width: 512px; height: 512px;" alt="Efficiency-01-1024x1024" src="/-/media/feature/media/efficiency-01-1024x1024.jpg?hash=386BD3EC962177923DAB159F96B73E4A66E9E252&la=en" /></span></h4> <p><span style="font-family: MuseoSans, sans-serif;">Pirtek’s global business is underpinned by groundbreaking systems that ensure quality control and order efficiencies. These systems allow us to guarantee the highest level of service in the industry by connecting the expertise and skills throughout our global network. Our resource planning and data traceability systems ensure efficient management and delivery of orders.<br /> <br /> To deliver products and services in a reactive way, you need access to people, experience, product range, and immense coverage at scale. Our customers know they are able to leverage the security and reliability that scale brings to our business at any time, without any hesitation.<br /> <br /> With new machines and technology emerging at an increasing pace, learning and development is more important than ever. Pirtek people have a thirst for knowledge and a drive to learn, and our training systems keep our network up to speed with the utmost efficiency.</span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">3 PEOPLE</span> </h3> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><br /> SOLUTIONS UNDER PRESSURE</span></h4> <p><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><img style="float: left; width: 512px; height: 509px;" alt="Pressure-01-1024x1018" src="/-/media/feature/media/pressure-01-1024x1018.jpg?hash=B4F96B1492A639F1E47A21D10506B04AF7FFBE50&h=509&w=512&la=en" /></span></p> <p style="text-align: right;"><span style="font-family: MuseoSans, sans-serif;">In some industries, each day can be pretty predictable, not much different to the last. And some people like it like that. At Pirtek, no two days are the same. We never know when our customers will break down and need us urgently. We never know what machines we’ll find ourselves under tomorrow. Every day brings a new problem to solve.<br /> <br /> Being highly aware of the risks involved in making even the smallest mistake, it’s imperative our people combine a sense of urgency with the ability to remain calm.<br /> <br /> It’s this level of experience that allows us to see solutions that others might have missed when under pressure. And it’s what fills our customers with confidence when we arrive on a job.<br /> <br /> <strong>“As a dealership mechanic, we never spoke to customers. At Pirtek, communicating with customers is a vital part of the job.”<br /> | MOBILE SERVICE TECHNICIAN</strong></span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;"><br /> <br /> <br /> 4 SERVICE</span></h3> <h4><span style="font-family: MuseoSans, sans-serif; font-size: 24px;"><br /> WE’LL NEVER LET YOU DOWN <img style="float: right; width: 456px; height: 512px;" alt="Down-01-912x1024" src="/-/media/feature/media/down-01-912x1024.jpg?hash=0B83AF0A7F6A789E67011E9CEA49B116CC5E2D2B&la=en" /></span></h4> <p><span style="font-family: MuseoSans, sans-serif;">With a 24/7 service offering, there’s always someone on call at Pirtek.<br /> <br /> Our customers are part of the Pirtek community. It might sound old-fashioned, but we think trust is a vital part of doing business. Handshakes aren’t just a greeting, they’re a commitment.<br /> <br /> At Pirtek, we’re true to our word. We say what we mean and mean what we say. We communicate clearly without hesitation or sugar coating. If we say we will be there in an hour, you can bank on it. We don’t promise what we can’t deliver.<br /> <br /> At Pirtek we never leave a job without a solution. If we need an extra part, our network delivers, so the technician can remain with the customer. Before leaving, technicians oversee the customer operating the machine to ensure everything is working.<br /> <br /> We pride ourselves in having the people and experience to respond immediately when our customers need us most. But we don’t just solve problems.<br /> <br /> Our true business is in preventing them.<br /> <br /> From spill audits to plant checks, stocktakes and simply checking-in after a job, Pirtek people are proactively involved; trusted partners, not just providers of hoses and fittings.<br /> <br /> <strong>“Doing our job means we’ve filled their Spill bins so they don’t have to call.”<br /> | CUSTOMER SERVICE<br /> <br /> “Going out of your way to learn the type of machine your customer operates can make all the difference in their respect for you.”<br /> | FRANCHISEE</strong></span></p> </section> <section class="content-area"> <h3><span style="font-family: MuseoSans, sans-serif;">OUR PROMISE TO YOU...<br /> <br /> </span></h3> <p style="text-align: center;"><img style="width: 556px; height: 549px;" alt="promise-cog" src="/-/media/feature/media/promise-cog.jpg?hash=BD2F2DB8DB1E13DD1A9E006BF485EAE482DA3F12&h=399&w=404&la=en" /></p> <p style="text-align: center;"><img style="width: 768px; height: 545px;" alt="We-will-keep-you-operating-01-1024x726" src="/-/media/feature/media/we-will-keep-you-operating-01-1024x726.jpg?hash=B85FFB4499940EC7E423B7671AEA5DB41982D3E1&la=en" /></p> <p style="text-align: left;"><strong><span style="font-family: MuseoSans, sans-serif;">“If Pirtek can’t get the job done, nobody can”<br /> | CUSTOMER </span></strong></p> <p style="text-align: center;"><strong><span style="font-family: MuseoSans, sans-serif;"><img style="text-align: center; width: 768px; height: 539px;" alt="Quote-Picture-BG-01-1024x718" src="/-/media/feature/media/quote-picture-bg-01-1024x718.jpg?hash=0C8170367EE7F14C6BB449E97747E66ACC99A601&la=en" /></span></strong></p> <h3> <span style="font-family: MuseoSans, sans-serif;">CERTIFICATIONS</span> </h3> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><strong style="margin: 0px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;"><img style="width: 518px; height: 236px;" alt="Global-Mark ISO x 2" src="/-/media/global-mark-iso-x-2.png?la=en&hash=886C7EC219CDACA23B8764E0D2A406553A7269E2" /></span></strong></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><strong style="margin: 0px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">ISO 9001 Quality Management System</span></strong></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">Pirtek Fluid Systems Pty Ltd (PFS) and its Franchisees are QMS certified to meet the ISO 9001 requirements.</span></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">Global Mark conducts these audits then issues a Certificate for ISO 9001. In order to pass these audits, PFS and each accredited Centre need to conduct internal audits on a regular basis to ensure that their business processes meet the requirements.</span></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">PFS requires that all Franchisees obtain formal certification to ISO 9001 as this is a useful basis for organisations to demonstrate that they are managing their business in order to achieve consistent quality goods and services.</span></p> <p><strong style="color: #444444;"><span style="font-family: MuseoSans, sans-serif;">ISO 45001 Safety Management System</span></strong></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">Pirtek Fluid Systems Pty Ltd and OEM Pty Ltd have obtained ISO 45001 Certification.</span></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">All the requirements in the standard are intended to be incorporated into any WHSMS. The extent of the application will depend on such factors as the WHS policy of the organisation, the nature of its activities and the conditions in which it operates.</span></p> <p style="color: #444444; margin: 0px 0px 16px; padding: 0px;"><span style="font-family: MuseoSans, sans-serif;">Safety Certification is recognition from an accredited, independent third party that Pirtek Fluid Systems Pty Ltd complies with a recognised standard detailing good safety management system principles. Certification is a public demonstration of the organisation’s commitment to reduce and ultimately eliminate workplace injury.</span></p> </section> </div> </div> </div> </main> <footer> <div class="footer-image"> <section class="link-component text-center"> </section> <section class="image-component"> <a href=https://www.pirtek.com.au/careers> <img src="/-/media/feature/media/pirtek-career-change-footer-2_cmpr.jpg?h=525&w=1400&la=en&hash=0900B41D1993AE7F78512723DBBB7D60016B0E0A" alt="PIRTEK CAREER CHANGE FOOTER 2_cmpr" /> </a> </section> <section class="link-component text-center"> <a href="https://www.pirtek.com.au/" class="link cta" title="Pirtek acknowledges the Traditional Owners and Custodians of the land on which we live and work. We pay our respects to Elders past, present and emerging." >Pirtek acknowledges the Traditional Owners and Custodians of the land on which we live and work. 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