25 Best Complaint Management System Software in 2025

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The online complaint management software is used to control inquiries and address complaints and grievances on time.</p> </div> <div class="subheader_new_design_for_author_and_feature"> <div class="reaserched_team_image_name"> <div class="reaserched_team_image"> <img height="30" width="30" src="https://images.softwaresuggest.com/authorimage/jainy.png" class="author_img lazyload" alt="Jainy Patel"> </div> <div class="reaserched_team_name"> Researched and Written by <a href="https://www.softwaresuggest.com/blog/author/jainyss/" class="author_name" target="_self" rel="noopener">Jainy Patel </a> </div> </div> </div> </div> </div> <div class="d-flex align-items-end tab_and_expertadvice_btn"> <div class="d-flex nav_sections"> <div id="elem" class="tab_soft_list"> <a id="list_tab_content" href="#list_tab_content" data-tab="list_tab_content" class="d-flex align-items-center justify-content-center tab_item_link active"> <div class="allsoftware_icon_svg"></div> All Software </a> <a id="bguide_tab_content" href="#bguide_tab_content" data-tab="bguide_tab_content" onclick="gtag('event','ClickonCategoryMenu',{'event_category': 'BuyersGuide','event_label': 'https://www.softwaresuggest.com/complaint-management-system'});" class="d-flex align-items-center justify-content-center tab_item_link"> <div class="buyers_guide_icon_svg"></div> Buyer's Guide </a> <a id="leader_matrix_tab_content" href="#leader_matrix_tab_content" data-tab="leader_matrix_tab_content" onclick="gtag('event','ClickonCategoryMenu',{'event_category': 'LeaderMatrix','event_label': 'https://www.softwaresuggest.com/complaint-management-system'});" class="d-flex align-items-center justify-content-center tab_item_link"> <div class="leadermatrix_icon_svg"></div> Leaders Matrix </a>   <input type="hidden" class="ga_rel_cat_name" value="Complaint-management"> </div> <span id="prev_nav" class="arrow_mobile_svg arrow_left" style="display: none;"></span> <span id="next_nav" class="arrow_mobile_svg arrow_right" style="display: none;"></span> </div> </div> <div class="ml-auto live_agent_main"> <div class="d-flex align-items-center live_agents_images_outer"> <div class="live_agents_images"> <img src="https://images.softwaresuggest.com/static-frontend/live-agent/tejasvita-domadiya-min.webp" width="35" height="35" alt="Live Agent - 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class="total_count_input" value='74'> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Zoho Desk"> <input type="hidden" class="ga_soft_id" value="232"> <input type="hidden" class="ga_soft_slug" value="zoho-support"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://ppctrack.softwaresuggest.com/zoho-complaint/organic/organic/cat-380" target="_blank" rel="sponsored nofollow noopener" data-comp-id="56"> <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1689760133_Desk-logo-lockup.jpg" width="100" height="100" alt="Zoho Desk" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://ppctrack.softwaresuggest.com/zoho-complaint/organic/organic/cat-380" target="_blank" rel="sponsored nofollow noopener" data-comp-id="56">Zoho Desk </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/zoho-support/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.6</span> <span class="rating_count" style="display: none">(77 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Zoho Desk"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/zoho-support/reviews"/> <input type="hidden" class="soft_id" value="232"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Zoho Desk powers faster issue resolution</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview1" data-tab="overview1" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features1" data-tab="features1" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing1" data-tab="pricing1" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review1" data-tab="review1" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction1" data-tab="user_satisfaction1" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview1" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Zoho Desk is cloud-based complaint management software that meets the needs of enterprises of all sizes. It offers important elements like a customer support portal, contract administration, report production, and ticket management for customer assistance. Users can also customize the solution by adding new departments,... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/zoho-support" target="_self" rel="noopener">Read More About Zoho Desk</a> </p> </div> </div> </div> <div id="features1" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Zoho Desk Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex caters_text_gray"><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex caters_text_gray"><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex caters_text_gray"><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Automations And Workflows</li> <li class="col-md-4 soft_feature_list">Time Tracking</li> <li class="col-md-4 soft_feature_list">Advanced Reporting And Analytics</li> <li class="col-md-4 soft_feature_list">Community Forums</li> <li class="col-md-4 soft_feature_list">Mobile App</li> <li class="col-md-4 soft_feature_list">Ai And Chatbots</li> <li class="col-md-4 soft_feature_list">Escalation Management</li> <li class="col-md-4 soft_feature_list">Team Collaboration</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/zoho-support" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing1" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Free Plan">Free Plan</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zoho Desk"> <input type="hidden" class="popup_soft_id" value="232"> <a href="https://ppctrack.softwaresuggest.com/zoho-customer-servic/organic/organic/cat-380" data-comp-id="56" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Free Trial</a> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Standard">Standard</p> <p class="plan_price">$ 14</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zoho Desk"> <input type="hidden" class="popup_soft_id" value="232"> <a href="https://ppctrack.softwaresuggest.com/zoho-customer-servic/organic/organic/cat-380" data-comp-id="56" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Free Trial</a> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Professional">Professional</p> <p class="plan_price">$ 23</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zoho Desk"> <input type="hidden" class="popup_soft_id" value="232"> <a href="https://ppctrack.softwaresuggest.com/zoho-customer-servic/organic/organic/cat-380" data-comp-id="56" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Free Trial</a> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 40</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zoho Desk"> <input type="hidden" class="popup_soft_id" value="232"> <a href="https://ppctrack.softwaresuggest.com/zoho-customer-servic/organic/organic/cat-380" data-comp-id="56" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Free Trial</a> </div> </div> </div> </div> </div> </div> </div> <div id="review1" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/zoho-support/reviews" target="_self" rel="noopener">4.6 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (77 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 91.2%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 91.7%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 89.9%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 89.4%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/yashbagha-20250116114601.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Yash Bagha </div> <div class="author_designation">Regional Manager</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Zoho Desk is very useful for professional life as it provides each and every feature which any professional requires throughout his work with no glitches, responsive application, awesome support from their team in case of any concern. Highly recommended from my side.</p> <a href="https://www.softwaresuggest.com/zoho-support/reviews" target="_self" rel="noopener">Read all 77 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction1" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Zoho Desk Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="89" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.9</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox1" name="checkbox1" value="" data-soft-slug="zoho-support" data-soft-id="232"> <label for="checkbox1">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>90.3%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <a href="https://ppctrack.softwaresuggest.com/zoho-complaint/organic/organic/cat-380" data-comp-id="56" class="ga_track_vwl_vwb ripple_btn cat_vwbft_fdfcgp_btn vwb_btn d-flex align-items-center justify-content-center" rel="sponsored nofollow noopener" target="_blank"> Visit Website <div class="bg_outbound_img_white"></div> </a> <a href="https://ppctrack.softwaresuggest.com/zoho-complaint/organic/organic/cat-380" data-comp-id="56" class="ga_track_vwl_rd ripple_btn cat_vwbft_fdfcgp_btn ft_btn d-flex align-items-center justify-content-center" rel="sponsored nofollow noopener" target="_blank"> Free Trial <div class="bg_outbound_img_white"></div> </a> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_soft_id" value="2835"> <input type="hidden" class="ga_soft_slug" value="zendesk"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/zendesk" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" width="100" height="100" alt="Zendesk" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/zendesk" target="_self" rel="noopener" >Zendesk </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/zendesk/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.5</span> <span class="rating_count" style="display: none">(99 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Zendesk"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/zendesk/reviews"/> <input type="hidden" class="soft_id" value="2835"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by Zendesk</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview2" data-tab="overview2" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features2" data-tab="features2" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing2" data-tab="pricing2" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review2" data-tab="review2" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction2" data-tab="user_satisfaction2" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview2" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Zendesk is a cloud-based customer complaint management system with customized capabilities to develop online communities, knowledge bases, and customer care portals. The solution offers a front-end portal that can be customized. It also provides live chat and easy interaction with widely used programs like Salesforce... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/zendesk" target="_self" rel="noopener">Read More About Zendesk</a> </p> </div> </div> </div> <div id="features2" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Zendesk Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Collaboration Tools</li> <li class="col-md-4 soft_feature_list">Customer Portal</li> <li class="col-md-4 soft_feature_list">Sla Management</li> <li class="col-md-4 soft_feature_list">Community Forums</li> <li class="col-md-4 soft_feature_list">Automations</li> <li class="col-md-4 soft_feature_list">Ticket Views</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 soft_feature_list">Live Chat</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/zendesk" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing2" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Support Team">Support Team</p> <p class="plan_price">$ 19</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <input type="hidden" class="popup_soft_id" value="2835"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Support Professional">Support Professional</p> <p class="plan_price">$ 55</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <input type="hidden" class="popup_soft_id" value="2835"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Support Enterprise">Support Enterprise</p> <p class="plan_price">$ 115</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <input type="hidden" class="popup_soft_id" value="2835"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Suite Team">Suite Team</p> <p class="plan_price">$ 55</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <input type="hidden" class="popup_soft_id" value="2835"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review2" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/zendesk/reviews" target="_self" rel="noopener">4.5 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (99 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 89.3%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.9%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 87.1%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 91.3%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Amaan Ansari </div> <div class="author_designation">Full Stack Developer</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Zendesk is really helpful in businesses to improve their communication with customers and sales teams.</p> <a href="https://www.softwaresuggest.com/zendesk/reviews" target="_self" rel="noopener">Read all 99 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction2" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Zendesk Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="87" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.7</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox2" name="checkbox2" value="" data-soft-slug="zendesk" data-soft-id="2835"> <label for="checkbox2">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>87%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Zendesk','2835','2095','380','c','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Zendesk','2835','2095','380','c','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> <div class="d-flex align-items-center justify-content-center most_review_ribbon"><span class="mostreviewed_icon_bg"></span> Most Reviewed</div> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Salesforce Service Cloud"> <input type="hidden" class="ga_soft_id" value="13608"> <input type="hidden" class="ga_soft_slug" value="salesforce-service-cloud"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/salesforce-service-cloud" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1548925451_Salesforce Service Cloud logo.png" width="100" height="100" alt="Salesforce Service Cloud" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/salesforce-service-cloud" target="_self" rel="noopener" >Salesforce Service Cloud </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/salesforce-service-cloud#user-reviews" target="_self" rel="noopener"> <span class="star_new_background">5.0</span> <span class="rating_count" style="display: none">(3 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Salesforce Service Cloud"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/salesforce-service-cloud#user-reviews"/> <input type="hidden" class="soft_id" value="13608"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by SalesForce Inc.</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview3" data-tab="overview3" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features3" data-tab="features3" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing3" data-tab="pricing3" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review3" data-tab="review3" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction3" data-tab="user_satisfaction3" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview3" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Salesforce Service Cloud is a popular online complaint management system that assists businesses in offering service and assistance to their customers. Businesses can deliver quicker, wiser, and more individualized experiences because of the 360-degree customer insight it provides. From the convenience of a single platform,... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/salesforce-service-cloud" target="_self" rel="noopener">Read More About Salesforce Service Cloud</a> </p> </div> </div> </div> <div id="features3" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Salesforce Service Cloud Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Einstein Bots</li> <li class="col-md-4 soft_feature_list">Social Customer Service</li> <li class="col-md-4 soft_feature_list">Self Service Communities</li> <li class="col-md-4 soft_feature_list">Live Agent Chat</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 soft_feature_list">Service Analytics</li> <li class="col-md-4 soft_feature_list">Macros</li> <li class="col-md-4 soft_feature_list">Field Service</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/salesforce-service-cloud" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing3" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Salesforce Essentials">Salesforce Essentials</p> <p class="plan_price">$ 25</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Salesforce Service Cloud"> <input type="hidden" class="popup_soft_id" value="13608"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Lightning Professional">Lightning Professional</p> <p class="plan_price">$ 75</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Salesforce Service Cloud"> <input type="hidden" class="popup_soft_id" value="13608"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Lightning Enterprise">Lightning Enterprise</p> <p class="plan_price">$ 150</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Salesforce Service Cloud"> <input type="hidden" class="popup_soft_id" value="13608"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Lightning Unlimited">Lightning Unlimited</p> <p class="plan_price">$ 300</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Salesforce Service Cloud"> <input type="hidden" class="popup_soft_id" value="13608"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review3" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/salesforce-service-cloud#user-reviews" target="_self" rel="noopener">5.0 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (3 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 93.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Ankit </div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">It is the best customer service platform I have ever used. It offers various support processes as well. We can utilize LiveChat/Omnichannel. We also have the option to show knowledge articles at the time of case creation. Salesforce itself provides the option to create cases via email or web form. You can record chat transcripts as well. I would say, if you want your customers to be happy, please purchase this Service Cloud.</p> <a href="https://www.softwaresuggest.com/salesforce-service-cloud#user-reviews" target="_self" rel="noopener">Read all 3 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction3" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Salesforce Service Cloud Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="10" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">1.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">6.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">6.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox3" name="checkbox3" value="" data-soft-slug="salesforce-service-cloud" data-soft-id="13608"> <label for="checkbox3">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>90%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Salesforce Service Cloud','13608','44','380','c','1548925451_Salesforce Service Cloud logo.png','Customer Service', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Salesforce Service Cloud','13608','44','380','c','1548925451_Salesforce Service Cloud logo.png','Customer Service', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="HubSpot Service Hub"> <input type="hidden" class="ga_soft_id" value="60898"> <input type="hidden" class="ga_soft_slug" value="hubspot-service-hub"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/hubspot-service-hub" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1616228785895newphotos.png" width="100" height="100" alt="HubSpot Service Hub" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/hubspot-service-hub" target="_self" rel="noopener" >HubSpot Service Hub </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/hubspot-service-hub/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">System by HubSpot</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview4" data-tab="overview4" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features4" data-tab="features4" class="ripple_btn d-flex align-items-center">Features</a> </div> </div> <div id="overview4" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> HubSpot Service Hub is your go-to solution for exceptional customer support. It streamlines ticketing, automates workflows, and provides insightful analytics, ensuring your team can deliver personalized, efficient service that keeps customers happy and loyal. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/hubspot-service-hub" target="_self" rel="noopener">Read More About HubSpot Service Hub</a> </p> </div> </div> </div> <div id="features4" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">HubSpot Service Hub Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Pipeline Management</li> <li class="col-md-4 soft_feature_list">Mobile Inbox</li> <li class="col-md-4 soft_feature_list">Email Templates</li> <li class="col-md-4 soft_feature_list">Playbooks</li> <li class="col-md-4 soft_feature_list">Team Email</li> <li class="col-md-4 soft_feature_list">Conversational Bots</li> <li class="col-md-4 soft_feature_list">Automation</li> <li class="col-md-4 soft_feature_list">Reporting</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/hubspot-service-hub" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox4" name="checkbox4" value="" data-soft-slug="hubspot-service-hub" data-soft-id="60898"> <label for="checkbox4">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('HubSpot Service Hub','60898','1632','380','c','1616228785895newphotos.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('HubSpot Service Hub','60898','1632','380','c','1616228785895newphotos.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> <div class="additional_detail_main account_soft_detail_div_main"> <div class="d-flex align-items-center show_detail_label no_plan">Starting Price: <span class="available_on_req ga_track_np_pcs ajax_load_popup_form price_not_avlbl_popup">Available on Request</span></div> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Stingo CRM"> <input type="hidden" class="ga_soft_id" value="51562"> <input type="hidden" class="ga_soft_slug" value="stingo"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/stingo" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1671716446_Stingo-logo (1).png" width="100" height="100" alt="Stingo CRM" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/stingo" target="_self" rel="noopener" >Stingo CRM </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/stingo/reviews" target="_self" rel="noopener"> <span class="star_new_background">5.0</span> <span class="rating_count" style="display: none">(36 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Stingo CRM"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/stingo/reviews"/> <input type="hidden" class="soft_id" value="51562"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Full CRM with In-built Cloud Telephony Solutions</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview5" data-tab="overview5" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features5" data-tab="features5" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing5" data-tab="pricing5" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review5" data-tab="review5" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction5" data-tab="user_satisfaction5" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview5" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> The Stingo CRM software is a tool for tracking customer interactions inside the business. This complaint system is designed to be useful, simple, and convenient. Because it is built on SAAS, this software functions more as a service for the users than as actual software.... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/stingo" target="_self" rel="noopener">Read More About Stingo CRM</a> </p> </div> </div> </div> <div id="features5" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Stingo CRM Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex "><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Document Management</li> <li class="col-md-4 soft_feature_list">Calendar Integration</li> <li class="col-md-4 soft_feature_list">Customizable Dashboards</li> <li class="col-md-4 soft_feature_list">Sales Pipeline Management</li> <li class="col-md-4 soft_feature_list">Marketing Automation</li> <li class="col-md-4 soft_feature_list">Contact Management</li> <li class="col-md-4 soft_feature_list">Email Integration</li> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/stingo" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing5" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Stingo LMS">Stingo LMS</p> <p class="plan_price">$ 7</p> <p class="plan_duration">Per User/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Stingo CRM"> <input type="hidden" class="popup_soft_id" value="51562"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Stingo Telephony">Stingo Telephony</p> <p class="plan_price">$ 12</p> <p class="plan_duration">5 Users/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Stingo CRM"> <input type="hidden" class="popup_soft_id" value="51562"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Stingo Desk">Stingo Desk</p> <p class="plan_price">$ 10</p> <p class="plan_duration">Per User/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Stingo CRM"> <input type="hidden" class="popup_soft_id" value="51562"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review5" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/stingo/reviews" target="_self" rel="noopener">5.0 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (36 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/chintu-20240711185050.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Chintu </div> <div class="author_designation">Owner</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Stingo offers the best services at a reasonable price. We use Inbound Calling, ensuring no issues with voice conversations, so we highly recommend STINGO.</p> <a href="https://www.softwaresuggest.com/stingo/reviews" target="_self" rel="noopener">Read all 36 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction5" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Stingo CRM Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="95" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox5" name="checkbox5" value="" data-soft-slug="stingo" data-soft-id="51562"> <label for="checkbox5">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>100%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Stingo CRM','51562','60881','380','c','1671716446_Stingo-logo (1).png','CRM', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Stingo CRM','51562','60881','380','c','1671716446_Stingo-logo (1).png','CRM', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="LiveAgent"> <input type="hidden" class="ga_soft_id" value="1717"> <input type="hidden" class="ga_soft_slug" value="liveagent"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/liveagent" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1416479958_logo-liveagent.png" width="100" height="100" alt="LiveAgent" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name offer_heading_max_width"> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/liveagent" target="_self" rel="noopener" >LiveAgent </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/liveagent/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.8</span> <span class="rating_count" style="display: none">(46 Reviews)</span> <input type="hidden" class="solf_name_hover" value="LiveAgent"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/liveagent/reviews"/> <input type="hidden" class="soft_id" value="1717"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">A fully-featured help desk software</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview6" data-tab="overview6" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features6" data-tab="features6" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing6" data-tab="pricing6" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review6" data-tab="review6" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction6" data-tab="user_satisfaction6" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview6" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> LiveAgent is a customer complaint management system suitable for the customer complaint requirements of small, medium, and large enterprises. Businesses can evaluate their teams performance with analytics while instantly interacting with customers via omnichannel assistance. Through several communication channels, the hybrid ticketing system offered by... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/liveagent" target="_self" rel="noopener">Read More About LiveAgent</a> </p> </div> </div> </div> <div id="features6" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">LiveAgent Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Chat History</li> <li class="col-md-4 soft_feature_list">Chat Reports</li> <li class="col-md-4 soft_feature_list">Customer Portal</li> <li class="col-md-4 soft_feature_list">Canned Responses</li> <li class="col-md-4 soft_feature_list">File Sharing</li> <li class="col-md-4 soft_feature_list">Chat Ratings</li> <li class="col-md-4 soft_feature_list">Chat Transfer</li> <li class="col-md-4 soft_feature_list">Customizable Chat Buttons</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/liveagent" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing6" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Small">Small</p> <p class="plan_price">$ 15</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="LiveAgent"> <input type="hidden" class="popup_soft_id" value="1717"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Medium">Medium</p> <p class="plan_price">$ 29</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="LiveAgent"> <input type="hidden" class="popup_soft_id" value="1717"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="All-inclusive">All-inclusive</p> <p class="plan_price">$ 49</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="LiveAgent"> <input type="hidden" class="popup_soft_id" value="1717"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 69</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="LiveAgent"> <input type="hidden" class="popup_soft_id" value="1717"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review6" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/liveagent/reviews" target="_self" rel="noopener">4.8 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (46 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 95.2%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 97.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.1%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 97.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/muhammadanwar-20250130214603.jpeg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Muhammad Anwar </div> <div class="author_designation">Director</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">LiveAgent is an efficient, customizable, and user-friendly platform that centralizes communication, improves response times, and enhances customer satisfaction.</p> <a href="https://www.softwaresuggest.com/liveagent/reviews" target="_self" rel="noopener">Read all 46 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction6" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">LiveAgent Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="96" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="95" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox6" name="checkbox6" value="" data-soft-slug="liveagent" data-soft-id="1717"> <label for="checkbox6">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>91%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('LiveAgent','1717','988','380','c','1416479958_logo-liveagent.png','Live Chat', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('LiveAgent','1717','988','380','c','1416479958_logo-liveagent.png','Live Chat', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> <div class="deals_tag"><span>Offers</span> Get 50% Off</div> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Emergents | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="HappyFox"> <input type="hidden" class="ga_soft_id" value="337"> <input type="hidden" class="ga_soft_slug" value="happyfox-customer-support"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/happyfox-customer-support" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/6454-logo_wo_name_jpeg.jpg" width="100" height="100" alt="HappyFox" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/happyfox-customer-support" target="_self" rel="noopener" >HappyFox </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/happyfox-customer-support/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.4</span> <span class="rating_count" style="display: none">(10 Reviews)</span> <input type="hidden" class="solf_name_hover" value="HappyFox"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/happyfox-customer-support/reviews"/> <input type="hidden" class="soft_id" value="337"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by HappyFox Inc.</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link emergents_color"> <span class="leaders_lable_icon_main"></span>Emergents in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview7" data-tab="overview7" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features7" data-tab="features7" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing7" data-tab="pricing7" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review7" data-tab="review7" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction7" data-tab="user_satisfaction7" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview7" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> When it comes to handling all of your incoming consumer complaints, the complaint software HappyFox serves as a one-stop shop. Businesses can manage client contacts on several platforms, including email, social media, live chat, and phone calls, with the help of this omnichannel support desk.... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/happyfox-customer-support" target="_self" rel="noopener">Read More About HappyFox</a> </p> </div> </div> </div> <div id="features7" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">HappyFox Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Asset Management</li> <li class="col-md-4 soft_feature_list">Multi Channel Support</li> <li class="col-md-4 soft_feature_list">Integrations</li> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 soft_feature_list">Email To Ticket Conversion</li> <li class="col-md-4 soft_feature_list">Canned Actions</li> <li class="col-md-4 soft_feature_list">Collaboration Tools</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/happyfox-customer-support" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing7" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="POPULAR ">POPULAR </p> <p class="plan_price">$ 19</p> <p class="plan_duration">Staff /Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="HappyFox"> <input type="hidden" class="popup_soft_id" value="337"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="MIGHTY">MIGHTY</p> <p class="plan_price">$ 29</p> <p class="plan_duration">Staff/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="HappyFox"> <input type="hidden" class="popup_soft_id" value="337"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="FANTASTIC">FANTASTIC</p> <p class="plan_price">$ 49</p> <p class="plan_duration">Staff /Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="HappyFox"> <input type="hidden" class="popup_soft_id" value="337"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="ENTERPRISE">ENTERPRISE</p> <p class="plan_price">$ 69</p> <p class="plan_duration">Staff /Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="HappyFox"> <input type="hidden" class="popup_soft_id" value="337"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div id="review7" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/happyfox-customer-support/reviews" target="_self" rel="noopener">4.4 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (10 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.0%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.0%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.0%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.0%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/mehul-20240103173818.jpg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Mehul Shah</div> <div class="author_designation">Marketing Manager</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">We have been using the HappyFox CRM for a while now and have been impressed with its performance. The best feature is that the software supports 35 different languages, which makes dealing with offshore clients very convenient. We highly recommend it!</p> <a href="https://www.softwaresuggest.com/happyfox-customer-support/reviews" target="_self" rel="noopener">Read all 10 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction7" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">HappyFox Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.8</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="85" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="50" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">5.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">4.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox7" name="checkbox7" value="" data-soft-slug="happyfox-customer-support" data-soft-id="337"> <label for="checkbox7">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('HappyFox','337','96','380','c','6454-logo_wo_name_jpeg.jpg','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('HappyFox','337','96','380','c','6454-logo_wo_name_jpeg.jpg','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Freshservice"> <input type="hidden" class="ga_soft_id" value="3269"> <input type="hidden" class="ga_soft_slug" value="freshservice"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/freshservice" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496834794_FS_DEV_400x400.png" width="100" height="100" alt="Freshservice" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/freshservice" target="_self" rel="noopener" >Freshservice </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/freshservice/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.4</span> <span class="rating_count" style="display: none">(7 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Freshservice"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/freshservice/reviews"/> <input type="hidden" class="soft_id" value="3269"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Freshservice is a cloud based ITSM Solution</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview8" data-tab="overview8" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features8" data-tab="features8" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing8" data-tab="pricing8" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review8" data-tab="review8" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction8" data-tab="user_satisfaction8" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview8" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Freshservice is a cloud-based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities, serving more than 20,000 customers worldwide. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/freshservice" target="_self" rel="noopener">Read More About Freshservice</a> </p> </div> </div> </div> <div id="features8" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Freshservice Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Cmdb (configuration Management Database)</li> <li class="col-md-4 soft_feature_list">Service Catalog</li> <li class="col-md-4 soft_feature_list">Collaboration</li> <li class="col-md-4 soft_feature_list">Vendor Management</li> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Customizable Dashboards</li> <li class="col-md-4 soft_feature_list">Release Management</li> <li class="col-md-4 soft_feature_list">Automations</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/freshservice" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing8" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Starter">Starter</p> <p class="plan_price">$ 19</p> <p class="plan_duration">Agent/Month Billed annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshservice"> <input type="hidden" class="popup_soft_id" value="3269"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Growth">Growth</p> <p class="plan_price">$ 50</p> <p class="plan_duration">Agent/Month Billed annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshservice"> <input type="hidden" class="popup_soft_id" value="3269"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Pro">Pro</p> <p class="plan_price">$ 101</p> <p class="plan_duration">Agent/Month Billed annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshservice"> <input type="hidden" class="popup_soft_id" value="3269"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review8" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/freshservice/reviews" target="_self" rel="noopener">4.4 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (7 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 88.6%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 91.4%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Pinky Subhash Chandra Agarwal </div> <div class="author_designation">Customer Service Executive</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Freshservice is a good software for handling tickets lodged by customers to our support team, enabling smooth communication with them.</p> <a href="https://www.softwaresuggest.com/freshservice/reviews" target="_self" rel="noopener">Read all 7 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction8" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Freshservice Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.8</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="93" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox8" name="checkbox8" value="" data-soft-slug="freshservice" data-soft-id="3269"> <label for="checkbox8">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>93.3%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Freshservice','3269','3054','380','c','1496834794_FS_DEV_400x400.png','Service Desk Management', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Freshservice','3269','3054','380','c','1496834794_FS_DEV_400x400.png','Service Desk Management', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="ManageEngine ServiceDesk Plus"> <input type="hidden" class="ga_soft_id" value="4618"> <input type="hidden" class="ga_soft_slug" value="servicedesk-plus"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/servicedesk-plus" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1490335152_ME-help-desk-software.png" width="100" height="100" alt="ManageEngine ServiceDesk Plus" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/servicedesk-plus" target="_self" rel="noopener" >ManageEngine ServiceDesk Plus </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/servicedesk-plus#user-reviews" target="_self" rel="noopener"> <span class="star_new_background">4.8</span> <span class="rating_count" style="display: none">(5 Reviews)</span> <input type="hidden" class="solf_name_hover" value="ManageEngine ServiceDesk Plus"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/servicedesk-plus#user-reviews"/> <input type="hidden" class="soft_id" value="4618"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Help desk software with asset & project management</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview9" data-tab="overview9" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features9" data-tab="features9" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing9" data-tab="pricing9" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review9" data-tab="review9" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction9" data-tab="user_satisfaction9" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview9" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/servicedesk-plus" target="_self" rel="noopener">Read More About ManageEngine ServiceDesk Plus</a> </p> </div> </div> </div> <div id="features9" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">ManageEngine ServiceDesk Plus Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Customizable Dashboards</li> <li class="col-md-4 soft_feature_list">Change Management</li> <li class="col-md-4 soft_feature_list">Reporting And Analytics</li> <li class="col-md-4 soft_feature_list">User Survey</li> <li class="col-md-4 soft_feature_list">Purchase Management</li> <li class="col-md-4 soft_feature_list">Problem Management</li> <li class="col-md-4 soft_feature_list">Incident Management</li> <li class="col-md-4 soft_feature_list">Integrations</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/servicedesk-plus" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing9" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Standard Edition">Standard Edition</p> <p class="plan_price">$ 8</p> <p class="plan_duration">Technician/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="ManageEngine ServiceDesk Plus"> <input type="hidden" class="popup_soft_id" value="4618"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Professional Edition">Professional Edition</p> <p class="plan_price">$ 16</p> <p class="plan_duration">Technician/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="ManageEngine ServiceDesk Plus"> <input type="hidden" class="popup_soft_id" value="4618"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise Edition">Enterprise Edition</p> <p class="plan_price">$ 49</p> <p class="plan_duration">Technician/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="ManageEngine ServiceDesk Plus"> <input type="hidden" class="popup_soft_id" value="4618"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review9" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/servicedesk-plus#user-reviews" target="_self" rel="noopener">4.8 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (5 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.0%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Mudit Mishra </div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Well, as you know, everything has two sides. This software also has pros and cons, but overall it's nice. You must try it and observe. It isn't bad. By the way, I'm not an expert, so I can't tell you more about it. I'm really impressed by it, so I recommend everyone to use it. At least try it once. Try it first, then believe. By the way, this software gives you the best experience.</p> <a href="https://www.softwaresuggest.com/servicedesk-plus#user-reviews" target="_self" rel="noopener">Read all 5 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction9" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">ManageEngine ServiceDesk Plus Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="96" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="10" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">1.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="65" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">6.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox9" name="checkbox9" value="" data-soft-slug="servicedesk-plus" data-soft-id="4618"> <label for="checkbox9">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>90%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('ManageEngine ServiceDesk Plus','4618','56','380','c','1490335152_ME-help-desk-software.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('ManageEngine ServiceDesk Plus','4618','56','380','c','1490335152_ME-help-desk-software.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Emergents | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Vision Helpdesk"> <input type="hidden" class="ga_soft_id" value="2359"> <input type="hidden" class="ga_soft_slug" value="vision-helpdesk"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/vision-helpdesk" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1431074554_vh-logo-300.png" width="100" height="100" alt="Vision Helpdesk" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/vision-helpdesk" target="_self" rel="noopener" >Vision Helpdesk </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/vision-helpdesk/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.2</span> <span class="rating_count" style="display: none">(6 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Vision Helpdesk"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/vision-helpdesk/reviews"/> <input type="hidden" class="soft_id" value="2359"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Help Desk, Satellite Help Desk, ITIL ITSM Service </p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link emergents_color"> <span class="leaders_lable_icon_main"></span>Emergents in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview10" data-tab="overview10" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features10" data-tab="features10" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing10" data-tab="pricing10" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review10" data-tab="review10" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction10" data-tab="user_satisfaction10" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview10" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Vision Helpdesk is a customer support platform that offers Help Desk Software, Multi-Company Help Desk, ITIL ITSM Service Desk Software, and Live Chat Software. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/vision-helpdesk" target="_self" rel="noopener">Read More About Vision Helpdesk</a> </p> </div> </div> </div> <div id="features10" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Vision Helpdesk Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Problem Management</li> <li class="col-md-4 soft_feature_list">Asset Management</li> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 soft_feature_list">Customizable Workflows</li> <li class="col-md-4 soft_feature_list">Customer Portal</li> <li class="col-md-4 soft_feature_list">Social Media Integration</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 soft_feature_list">Community Forums</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/vision-helpdesk" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing10" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Starter Help Desk">Starter Help Desk</p> <p class="plan_price">$ 12</p> <p class="plan_duration">Per Agent/Month/Billed Annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Vision Helpdesk"> <input type="hidden" class="popup_soft_id" value="2359"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Pro Help Desk">Pro Help Desk</p> <p class="plan_price">$ 20</p> <p class="plan_duration">Per Agent/Month/Billed Annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Vision Helpdesk"> <input type="hidden" class="popup_soft_id" value="2359"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Satellite Help Desk">Satellite Help Desk</p> <p class="plan_price">$ 24</p> <p class="plan_duration">Per Agent / Month / Billed Annual</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Vision Helpdesk"> <input type="hidden" class="popup_soft_id" value="2359"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Pro Service Desk">Pro Service Desk</p> <p class="plan_price">$ 32</p> <p class="plan_duration">Per Agent / Month / Billed Annual</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Vision Helpdesk"> <input type="hidden" class="popup_soft_id" value="2359"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review10" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/vision-helpdesk/reviews" target="_self" rel="noopener">4.2 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (6 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.0%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.7%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 93.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 93.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Brian C. </div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">It keeps track of conversations to follow and fix issues and handles the routing algorithm to maintain automated routing. It includes estimating costs, management, debugging, performance, and quality assurance that are necessary for large enterprises. It is supportive on both Android and iOS, as well as web apps, to improve companies' working efficiency and increase productivity.</p> <a href="https://www.softwaresuggest.com/vision-helpdesk/reviews" target="_self" rel="noopener">Read all 6 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction10" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Vision Helpdesk Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="84" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="70" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">7.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="86" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox10" name="checkbox10" value="" data-soft-slug="vision-helpdesk" data-soft-id="2359"> <label for="checkbox10">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>86%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Vision Helpdesk','2359','1628','380','c','1431074554_vh-logo-300.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Vision Helpdesk','2359','1628','380','c','1431074554_vh-logo-300.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Help Scout"> <input type="hidden" class="ga_soft_id" value="5685"> <input type="hidden" class="ga_soft_slug" value="help-scout"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/help-scout" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1476365431_help sco.png" width="100" height="100" alt="Help Scout" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/help-scout" target="_self" rel="noopener" >Help Scout </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/help-scout#user-reviews" target="_self" rel="noopener"> <span class="star_new_background">3.0</span> <span class="rating_count" style="display: none">(1 Review)</span> <input type="hidden" class="solf_name_hover" value="Help Scout"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/help-scout#user-reviews"/> <input type="hidden" class="soft_id" value="5685"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by Help Scout</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview11" data-tab="overview11" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features11" data-tab="features11" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing11" data-tab="pricing11" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review11" data-tab="review11" class="ripple_btn d-flex align-items-center">Review</a> </div> </div> <div id="overview11" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Help Scout is a web-based help desk designed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments or manage several products. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/help-scout" target="_self" rel="noopener">Read More About Help Scout</a> </p> </div> </div> </div> <div id="features11" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Help Scout Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex caters_text_gray"><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Beacon</li> <li class="col-md-4 soft_feature_list">Integrations</li> <li class="col-md-4 soft_feature_list">Customer Management</li> <li class="col-md-4 soft_feature_list">Automated Workflows</li> <li class="col-md-4 soft_feature_list">Docs Site</li> <li class="col-md-4 soft_feature_list">Reporting</li> <li class="col-md-4 soft_feature_list">Workflows</li> <li class="col-md-4 soft_feature_list">Customer Profiles</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/help-scout" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing11" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Free">Free</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Forever/Unlimited user</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Help Scout"> <input type="hidden" class="popup_soft_id" value="5685"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Standard">Standard</p> <p class="plan_price">$ 20</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Help Scout"> <input type="hidden" class="popup_soft_id" value="5685"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Plus">Plus</p> <p class="plan_price">$ 32</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Help Scout"> <input type="hidden" class="popup_soft_id" value="5685"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review11" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/help-scout#user-reviews" target="_self" rel="noopener">3.0 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (1 Review)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 80.0%;"></span> </div> <div class="totaL_review_list">4.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 60.0%;"></span> </div> <div class="totaL_review_list">3.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 40.0%;"></span> </div> <div class="totaL_review_list">2.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 80.0%;"></span> </div> <div class="totaL_review_list">4.0</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/forhadmollah-20240103182242.jpeg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Forhad Mollah </div> <div class="author_designation">Co-Founder</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Help Scout is a tool with great features. I wish Help Scout could do everything that ThriveDesk does. We switched to ThriveDesk when we started working remotely. We were looking for a program to meet all our needs instead of using multiple programs to handle our customer service.</p> <a href="https://www.softwaresuggest.com/help-scout#user-reviews" target="_self" rel="noopener">Read Review</a> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox11" name="checkbox11" value="" data-soft-slug="help-scout" data-soft-id="5685"> <label for="checkbox11">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Help Scout','5685','4969','380','c','1476365431_help sco.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Help Scout','5685','4969','380','c','1476365431_help sco.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Jira Software"> <input type="hidden" class="ga_soft_id" value="4263"> <input type="hidden" class="ga_soft_slug" value="jira"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/jira" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1464266093_jirasoftware_rgb_blue_updated.png" width="100" height="100" alt="Jira Software" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/jira" target="_self" rel="noopener" >Jira Software </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/jira/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.6</span> <span class="rating_count" style="display: none">(84 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Jira Software"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/jira/reviews"/> <input type="hidden" class="soft_id" value="4263"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by Atlassian</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview12" data-tab="overview12" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features12" data-tab="features12" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing12" data-tab="pricing12" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review12" data-tab="review12" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction12" data-tab="user_satisfaction12" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview12" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Jira is one of the best complaint management software programs. Users can utilize the template provided by Jira Service Management to provide client service. This software offers useful features like bug tracking, problem tracking, and project management. Data imports/exports, file sharing, collaboration, budget management, bug... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/jira" target="_self" rel="noopener">Read More About Jira Software</a> </p> </div> </div> </div> <div id="features12" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Jira Software Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">User Stories</li> <li class="col-md-4 soft_feature_list">Custom Workflows</li> <li class="col-md-4 soft_feature_list">Mobile App</li> <li class="col-md-4 soft_feature_list">Dependency Management</li> <li class="col-md-4 soft_feature_list">Scrum Boards</li> <li class="col-md-4 soft_feature_list">Release Management</li> <li class="col-md-4 soft_feature_list">Roadmaps</li> <li class="col-md-4 soft_feature_list">Agile Reporting</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/jira" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing12" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Free">Free</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Jira Software"> <input type="hidden" class="popup_soft_id" value="4263"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Standard">Standard</p> <p class="plan_price">$ 8</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Jira Software"> <input type="hidden" class="popup_soft_id" value="4263"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Premium">Premium</p> <p class="plan_price">$ 15</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Jira Software"> <input type="hidden" class="popup_soft_id" value="4263"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review12" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/jira/reviews" target="_self" rel="noopener">4.6 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (84 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 92.6%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.0%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.6%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 87.4%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/dougclayton-20241122234711.jpeg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Doug Clayton </div> <div class="author_designation">Director</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Jira Software is something I started using at the free tier. I was using it solo. It helped me organize my priorities and tasks. I used Trello for a long time but needed something more "enterprise." I really enjoy Jira, and I find that it matches how I think about process management. We now have several of our team using it, and we have purchased it now.</p> <a href="https://www.softwaresuggest.com/jira/reviews" target="_self" rel="noopener">Read all 84 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction12" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Jira Software Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="92" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.2</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">10.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="92" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.2</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">6.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox12" name="checkbox12" value="" data-soft-slug="jira" data-soft-id="4263"> <label for="checkbox12">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>91.8%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Jira Software','4263','3494','380','c','1464266093_jirasoftware_rgb_blue_updated.png','Project Management', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Jira Software','4263','3494','380','c','1464266093_jirasoftware_rgb_blue_updated.png','Project Management', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="SysAid"> <input type="hidden" class="ga_soft_id" value="2836"> <input type="hidden" class="ga_soft_slug" value="sysaid"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/sysaid" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1625563251_Twitter-profile-720x720_3.png" width="100" height="100" alt="SysAid" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/sysaid" target="_self" rel="noopener" >SysAid </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/sysaid/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.8</span> <span class="rating_count" style="display: none">(6 Reviews)</span> <input type="hidden" class="solf_name_hover" value="SysAid"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/sysaid/reviews"/> <input type="hidden" class="soft_id" value="2836"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Deliver exceptional service. Automagically.</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview13" data-tab="overview13" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features13" data-tab="features13" class="ripple_btn d-flex align-items-center">Features</a> <a href="#review13" data-tab="review13" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction13" data-tab="user_satisfaction13" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview13" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> SysAid is a service desk, help desk, and complaint management software suitable for enterprises of all sizes in a variety of industries. Customer issues can be quickly resolved thanks to the tools advanced service desk automation for expanding teams. This software provides workflow automation, self-service... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/sysaid" target="_self" rel="noopener">Read More About SysAid</a> </p> </div> </div> </div> <div id="features13" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">SysAid Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex "><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Incident Management</li> <li class="col-md-4 soft_feature_list">Mobile App</li> <li class="col-md-4 soft_feature_list">Sla Management</li> <li class="col-md-4 soft_feature_list">Ldap Integration</li> <li class="col-md-4 soft_feature_list">Service Catalog</li> <li class="col-md-4 soft_feature_list">Asset Management</li> <li class="col-md-4 soft_feature_list">User Management</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/sysaid" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="review13" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/sysaid/reviews" target="_self" rel="noopener">4.8 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (6 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 93.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 96.7%;"></span> </div> <div class="totaL_review_list">4.8</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/rajatkala-20240112125103.jpeg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Rajat Kala </div> <div class="author_designation">Founder And CEO </div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">My work experience has grown while using SysAid. It is easy to understand, and its automation is highly appreciated. My clients and staff are very happy as their TAT has been reduced, allowing them to balance their personal and professional lives.</p> <a href="https://www.softwaresuggest.com/sysaid/reviews" target="_self" rel="noopener">Read all 6 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction13" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">SysAid Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="96" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="75" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">7.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="95" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox13" name="checkbox13" value="" data-soft-slug="sysaid" data-soft-id="2836"> <label for="checkbox13">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>95%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('SysAid','2836','2096','380','c','1625563251_Twitter-profile-720x720_3.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('SysAid','2836','2096','380','c','1625563251_Twitter-profile-720x720_3.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> <div class="additional_detail_main account_soft_detail_div_main"> <div class="d-flex align-items-center show_detail_label no_plan">Starting Price: <span class="available_on_req ga_track_np_pcs ajax_load_popup_form price_not_avlbl_popup">Available on Request</span></div> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Kayako"> <input type="hidden" class="ga_soft_id" value="2828"> <input type="hidden" class="ga_soft_slug" value="kayako"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/kayako" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1552920267_kayako logo.png" width="100" height="100" alt="Kayako" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/kayako" target="_self" rel="noopener" >Kayako </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/kayako/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.7</span> <span class="rating_count" style="display: none">(7 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Kayako"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/kayako/reviews"/> <input type="hidden" class="soft_id" value="2828"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by Kayako Ltd.</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview14" data-tab="overview14" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features14" data-tab="features14" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing14" data-tab="pricing14" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review14" data-tab="review14" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction14" data-tab="user_satisfaction14" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview14" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> A cloud-based customer service platform, Kayako integrates different support channels like email, live chat, and phone calls. Users can easily manage multi-channel customer assistance using this integration, which also helps with internal and external communication. With the shared inbox tool in Kayakos online complaint system,... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/kayako" target="_self" rel="noopener">Read More About Kayako</a> </p> </div> </div> </div> <div id="features14" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Kayako Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Department Management</li> <li class="col-md-4 soft_feature_list">Agent Collision Detection</li> <li class="col-md-4 soft_feature_list">Mobile App</li> <li class="col-md-4 soft_feature_list">Offline Messaging</li> <li class="col-md-4 soft_feature_list">Chat Routing</li> <li class="col-md-4 soft_feature_list">Canned Responses</li> <li class="col-md-4 soft_feature_list">Multi Language Support</li> <li class="col-md-4 soft_feature_list">File Sharing</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/kayako" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing14" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Inbox">Inbox</p> <p class="plan_price">$ 15</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kayako"> <input type="hidden" class="popup_soft_id" value="2828"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Growth">Growth</p> <p class="plan_price">$ 30</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kayako"> <input type="hidden" class="popup_soft_id" value="2828"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Scale">Scale</p> <p class="plan_price">$ 60</p> <p class="plan_duration">Agent/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kayako"> <input type="hidden" class="popup_soft_id" value="2828"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div id="review14" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/kayako/reviews" target="_self" rel="noopener">4.7 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (7 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.3%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Aakash Gandhi </div> <div class="author_designation">Development</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">They provide good service if we raise any issues. Email notifications for conversations. Information on who else is viewing a conversation. Overall, we have had a good experience with the product. They offer good filters and reports.</p> <a href="https://www.softwaresuggest.com/kayako/reviews" target="_self" rel="noopener">Read all 7 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction14" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Kayako Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="94" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">4.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox14" name="checkbox14" value="" data-soft-slug="kayako" data-soft-id="2828"> <label for="checkbox14">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>80%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Kayako','2828','2087','380','c','1552920267_kayako logo.png','Live Chat', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Kayako','2828','2087','380','c','1552920267_kayako logo.png','Live Chat', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_soft_id" value="841"> <input type="hidden" class="ga_soft_slug" value="freshdesk"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/freshdesk" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" width="100" height="100" alt="Freshdesk" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/freshdesk" target="_self" rel="noopener" >Freshdesk </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/freshdesk/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.5</span> <span class="rating_count" style="display: none">(26 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Freshdesk"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/freshdesk/reviews"/> <input type="hidden" class="soft_id" value="841"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Cloud-based Customer Support Software</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview15" data-tab="overview15" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features15" data-tab="features15" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing15" data-tab="pricing15" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review15" data-tab="review15" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction15" data-tab="user_satisfaction15" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview15" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Freshdesk is a cloud-based complaint management system. It simplifies and enhances customer assistance. Its excellent and affordable features are frequently used by online firms to increase customer self-service and the overall efficiency of their support personnel. With Freshdesk, users can increase the effectiveness of their... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/freshdesk" target="_self" rel="noopener">Read More About Freshdesk</a> </p> </div> </div> </div> <div id="features15" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Freshdesk Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Canned Responses</li> <li class="col-md-4 soft_feature_list">Ticketing Management</li> <li class="col-md-4 soft_feature_list">Multi Channel Support</li> <li class="col-md-4 soft_feature_list">Time Tracking</li> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Customizable Dashboard</li> <li class="col-md-4 soft_feature_list">Scenario Automation</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/freshdesk" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing15" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Free">Free</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <input type="hidden" class="popup_soft_id" value="841"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Growth">Growth</p> <p class="plan_price">$ 14</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <input type="hidden" class="popup_soft_id" value="841"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Pro">Pro</p> <p class="plan_price">$ 50</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <input type="hidden" class="popup_soft_id" value="841"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 79</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <input type="hidden" class="popup_soft_id" value="841"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review15" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/freshdesk/reviews" target="_self" rel="noopener">4.5 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (26 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.8%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 93.8%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.9%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 87.7%;"></span> </div> <div class="totaL_review_list">4.4</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/riccardololi-20241022093746.jpg')"></span> </div> <div class="author_name_designation"> <div class="author_name">Riccardo Loli </div> <div class="author_designation">Account Manager</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Thanks to Freshdesk, we are able to keep our business open, organized, and responsive by categorizing tickets by age, generating productivity data, and reviewing customer satisfaction ratings, all of which save us a lot of time. Our support processes have been greatly improved, resulting in faster response times. Thanks to automation, our agents can now respond to customer contacts much more quickly, and we can spend more time resolving complicated customer issues rather than mundane, repetitive ones. We can also categorize tickets and identify trends in customer contact through the use of processes and tagging. The ability for multiple people to access the same shared mailbox and annotate conversations internally is the biggest benefit to our organization.</p> <a href="https://www.softwaresuggest.com/freshdesk/reviews" target="_self" rel="noopener">Read all 26 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction15" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Freshdesk Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">6.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="95" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="84" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox15" name="checkbox15" value="" data-soft-slug="freshdesk" data-soft-id="841"> <label for="checkbox15">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>84.3%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Freshdesk','841','7154','380','c','1496835039_FD_DEV_400x400.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Freshdesk','841','7154','380','c','1496835039_FD_DEV_400x400.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Contenders | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="SolarWinds"> <input type="hidden" class="ga_soft_id" value="9286"> <input type="hidden" class="ga_soft_slug" value="solarwinds"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/solarwinds" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1513680013_SolarWinds-logo.png" width="100" height="100" alt="SolarWinds" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/solarwinds" target="_self" rel="noopener" >SolarWinds </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/solarwinds#user-reviews" target="_self" rel="noopener"> <span class="star_new_background">4.5</span> <span class="rating_count" style="display: none">(2 Reviews)</span> <input type="hidden" class="solf_name_hover" value="SolarWinds"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/solarwinds#user-reviews"/> <input type="hidden" class="soft_id" value="9286"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by SolarWinds Worldwide LLC.</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link contenders_color"> <span class="leaders_lable_icon_main"></span>Contenders in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview16" data-tab="overview16" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features16" data-tab="features16" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing16" data-tab="pricing16" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review16" data-tab="review16" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction16" data-tab="user_satisfaction16" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview16" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> SolarWinds is a database software that includes remote access, asset tracking, backup, and monitoring. This DBMS has a nice user interface. Its database system is trusted by a lot of users to create, retrieve, update, and manage their data. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/solarwinds" target="_self" rel="noopener">Read More About SolarWinds</a> </p> </div> </div> </div> <div id="features16" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">SolarWinds Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex "><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Server Configuration Monitor</li> <li class="col-md-4 soft_feature_list">Dameware Remote Support</li> <li class="col-md-4 soft_feature_list">Voip & Network Quality Manager</li> <li class="col-md-4 soft_feature_list">Service Desk</li> <li class="col-md-4 soft_feature_list">Virtualization Manager</li> <li class="col-md-4 soft_feature_list">Patch Manager</li> <li class="col-md-4 soft_feature_list">User Device Tracker</li> <li class="col-md-4 soft_feature_list">Server & Application Monitor</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/solarwinds" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing16" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Starter">Starter</p> <p class="plan_price">$ 2995</p> <p class="plan_duration">Onetime</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="SolarWinds"> <input type="hidden" class="popup_soft_id" value="9286"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div id="review16" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/solarwinds#user-reviews" target="_self" rel="noopener">4.5 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (2 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.0%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.0%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.0%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Aditya Pathak </div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">It allows us to monitor numerous granular functions, including comprehensive IOPS and IO visibility. Other advantages include better capacity planning, interface compatibility with DPA and SAM storage, various reporting solutions, and OOB alert options.</p> <a href="https://www.softwaresuggest.com/solarwinds#user-reviews" target="_self" rel="noopener">Read all 2 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction16" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">SolarWinds Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="10" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">1.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="55" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">5.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="50" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">5.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">4.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox16" name="checkbox16" value="" data-soft-slug="solarwinds" data-soft-id="9286"> <label for="checkbox16">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('SolarWinds','9286','2097','380','c','1513680013_SolarWinds-logo.png','IT Management', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('SolarWinds','9286','2097','380','c','1513680013_SolarWinds-logo.png','IT Management', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Emergents | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Cayzu"> <input type="hidden" class="ga_soft_id" value="1433"> <input type="hidden" class="ga_soft_slug" value="cayzu"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/cayzu" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/Cayzu-softwarelogo.png" width="100" height="100" alt="Cayzu" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/cayzu" target="_self" rel="noopener" >Cayzu </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/cayzu/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.3</span> <span class="rating_count" style="display: none">(6 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Cayzu"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/cayzu/reviews"/> <input type="hidden" class="soft_id" value="1433"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">System by Cayzu Inc</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link emergents_color"> <span class="leaders_lable_icon_main"></span>Emergents in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview17" data-tab="overview17" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features17" data-tab="features17" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing17" data-tab="pricing17" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review17" data-tab="review17" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction17" data-tab="user_satisfaction17" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview17" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium-sized businesses. Cayzus features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal, and more. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/cayzu" target="_self" rel="noopener">Read More About Cayzu</a> </p> </div> </div> </div> <div id="features17" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Cayzu Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Customizable Branding</li> <li class="col-md-4 soft_feature_list">Time Tracking</li> <li class="col-md-4 soft_feature_list">Custom Fields</li> <li class="col-md-4 soft_feature_list">Live Chat</li> <li class="col-md-4 soft_feature_list">Email Integration</li> <li class="col-md-4 soft_feature_list">Customer Satisfaction Surveys</li> <li class="col-md-4 soft_feature_list">Mobile App</li> <li class="col-md-4 soft_feature_list">Role Based Permissions</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/cayzu" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing17" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="PRO">PRO</p> <p class="plan_price">$ 12</p> <p class="plan_duration">Month/Agent</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Cayzu"> <input type="hidden" class="popup_soft_id" value="1433"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Plus">Plus</p> <p class="plan_price">$ 17</p> <p class="plan_duration">Month/Agent</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Cayzu"> <input type="hidden" class="popup_soft_id" value="1433"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="FREEDOM">FREEDOM</p> <p class="plan_price">$ 299</p> <p class="plan_duration">Month/Agent</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Cayzu"> <input type="hidden" class="popup_soft_id" value="1433"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div id="review17" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/cayzu/reviews" target="_self" rel="noopener">4.3 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (6 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.7%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.7%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.7%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 86.7%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Elina Crouze</div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">Cayzu is among the many software options we were considering for our small business, and we are happy to have made that choice. Among the many extremely useful features of the software, the one we found most handy was the option to manage multiple brands from a single interface. Well done, team Cayzu.</p> <a href="https://www.softwaresuggest.com/cayzu/reviews" target="_self" rel="noopener">Read all 6 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction17" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Cayzu Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="86" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="20" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">2.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="75" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">7.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="50" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">5.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">4.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox17" name="checkbox17" value="" data-soft-slug="cayzu" data-soft-id="1433"> <label for="checkbox17">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Cayzu','1433','729','380','c','Cayzu-softwarelogo.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Cayzu','1433','729','380','c','Cayzu-softwarelogo.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="TOPdesk"> <input type="hidden" class="ga_soft_id" value="42611"> <input type="hidden" class="ga_soft_slug" value="topdesk"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/topdesk" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705235606_b_71.png" width="100" height="100" alt="TOPdesk" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/topdesk" target="_self" rel="noopener" >TOPdesk </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/topdesk/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">System by TOPdesk</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview18" data-tab="overview18" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features18" data-tab="features18" class="ripple_btn d-flex align-items-center">Features</a> </div> </div> <div id="overview18" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> TOPdesk is a comprehensive service management software that streamlines IT support, facilities, and HR processes. Its intuitive interface, customizable workflows, and robust reporting tools enhance efficiency, improve user satisfaction, and foster seamless collaboration across departments. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/topdesk" target="_self" rel="noopener">Read More About TOPdesk</a> </p> </div> </div> </div> <div id="features18" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">TOPdesk Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex "><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 soft_feature_list">Problem Management</li> <li class="col-md-4 soft_feature_list">Customizable Dashboards</li> <li class="col-md-4 soft_feature_list">Service Catalog</li> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Incident Management</li> <li class="col-md-4 soft_feature_list">Customer Satisfaction Surveys</li> <li class="col-md-4 soft_feature_list">Service Level Management</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/topdesk" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox18" name="checkbox18" value="" data-soft-slug="topdesk" data-soft-id="42611"> <label for="checkbox18">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('TOPdesk','42611','42002','380','c','1561705235606_b_71.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('TOPdesk','42611','42002','380','c','1561705235606_b_71.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> <div class="additional_detail_main account_soft_detail_div_main"> <div class="d-flex align-items-center show_detail_label no_plan">Starting Price: <span class="available_on_req ga_track_np_pcs ajax_load_popup_form price_not_avlbl_popup">Available on Request</span></div> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="TeamSupport"> <input type="hidden" class="ga_soft_id" value="2996"> <input type="hidden" class="ga_soft_slug" value="teamsupport"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/teamsupport" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1562860997_TeamSupportLogo4C-B2B.png" width="100" height="100" alt="TeamSupport" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/teamsupport" target="_self" rel="noopener" >TeamSupport </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/teamsupport/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">Customer Support Software built for B2B technology</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview19" data-tab="overview19" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features19" data-tab="features19" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing19" data-tab="pricing19" class="ripple_btn d-flex align-items-center">Pricing</a> </div> </div> <div id="overview19" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> TeamSupport is one of the best complaint management software solutions. Businesses can utilize this customer service software to forge deeper customer relationships. Apart from efficient ticket administration, TeamSupport extends an omnichannel experience that fosters interdepartmental teamwork and streamlines customer support operations, thus encouraging teams to... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/teamsupport" target="_self" rel="noopener">Read More About TeamSupport</a> </p> </div> </div> </div> <div id="features19" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">TeamSupport Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Live Chat</li> <li class="col-md-4 soft_feature_list">Mobile Access</li> <li class="col-md-4 soft_feature_list">Time Tracking</li> <li class="col-md-4 soft_feature_list">Customer Feedback</li> <li class="col-md-4 soft_feature_list">Custom Fields</li> <li class="col-md-4 soft_feature_list">Product Database</li> <li class="col-md-4 soft_feature_list">Knowledge Base</li> <li class="col-md-4 soft_feature_list">Reporting And Analytics</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/teamsupport" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing19" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 65</p> <p class="plan_duration">Agent/Month/Billed Annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="TeamSupport"> <input type="hidden" class="popup_soft_id" value="2996"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Support Desk">Support Desk</p> <p class="plan_price">$ 50</p> <p class="plan_duration">Agent/Month/Billed Annually</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="TeamSupport"> <input type="hidden" class="popup_soft_id" value="2996"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox19" name="checkbox19" value="" data-soft-slug="teamsupport" data-soft-id="2996"> <label for="checkbox19">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('TeamSupport','2996','2976','380','c','1562860997_TeamSupportLogo4C-B2B.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('TeamSupport','2996','2976','380','c','1562860997_TeamSupportLogo4C-B2B.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="IssueTrak"> <input type="hidden" class="ga_soft_id" value="2997"> <input type="hidden" class="ga_soft_slug" value="issuetrak"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/issuetrak" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1484046610_issuetrak-logo-retina.png" width="100" height="100" alt="IssueTrak" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/issuetrak" target="_self" rel="noopener" >IssueTrak </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/issuetrak/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">System by IssueTrak Inc.</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview20" data-tab="overview20" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features20" data-tab="features20" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing20" data-tab="pricing20" class="ripple_btn d-flex align-items-center">Pricing</a> </div> </div> <div id="overview20" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> IssueTrak is optimized for IT service desk applications, with an intuitive interface, flexible business rules, and expert support to help you maximize productivity, efficiency, and accountability. IssueTrak streamlines your customer support operations, helping you confidently manage the people and processes that ensure customer satisfaction. <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/issuetrak" target="_self" rel="noopener">Read More About IssueTrak</a> </p> </div> </div> </div> <div id="features20" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">IssueTrak Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 soft_feature_list">Escalation Rules</li> <li class="col-md-4 soft_feature_list">Api Access</li> <li class="col-md-4 soft_feature_list">Time Tracking</li> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Multi Site Support</li> <li class="col-md-4 soft_feature_list">Automated Workflows</li> <li class="col-md-4 soft_feature_list">Customizable Dashboards</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/issuetrak" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing20" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="TEAM">TEAM</p> <p class="plan_price">$ 26</p> <p class="plan_duration">User/ Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="IssueTrak"> <input type="hidden" class="popup_soft_id" value="2997"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="SUPPORT ESSENTIALS">SUPPORT ESSENTIALS</p> <p class="plan_price">$ 77</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="IssueTrak"> <input type="hidden" class="popup_soft_id" value="2997"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="SUPPORT ULTIMATE">SUPPORT ULTIMATE</p> <p class="plan_price">$ 99</p> <p class="plan_duration">Agent/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="IssueTrak"> <input type="hidden" class="popup_soft_id" value="2997"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox20" name="checkbox20" value="" data-soft-slug="issuetrak" data-soft-id="2997"> <label for="checkbox20">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('IssueTrak','2997','2256','380','c','1484046610_issuetrak-logo-retina.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('IssueTrak','2997','2256','380','c','1484046610_issuetrak-logo-retina.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="ServiceNow CSM"> <input type="hidden" class="ga_soft_id" value="51361"> <input type="hidden" class="ga_soft_slug" value="servicenow-csm"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/servicenow-csm" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1568725611_servicenow.jpg" width="100" height="100" alt="ServiceNow CSM" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/servicenow-csm" target="_self" rel="noopener" >ServiceNow CSM </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/servicenow-csm#user-reviews" target="_self" rel="noopener"> <span class="star_new_background">5.0</span> <span class="rating_count" style="display: none">(1 Review)</span> <input type="hidden" class="solf_name_hover" value="ServiceNow CSM"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/servicenow-csm#user-reviews"/> <input type="hidden" class="soft_id" value="51361"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Advanced approach to proactive customer service</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview21" data-tab="overview21" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features21" data-tab="features21" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing21" data-tab="pricing21" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review21" data-tab="review21" class="ripple_btn d-flex align-items-center">Review</a> </div> </div> <div id="overview21" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> A collection of custom workflows and technologies, ServiceNow CSM can be used to connect with and monitor client interactions. Users can manage the customer experience linked to the engagement channel and many forms of connection with the help of this online complaint system. The tool... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/servicenow-csm" target="_self" rel="noopener">Read More About ServiceNow CSM</a> </p> </div> </div> </div> <div id="features21" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">ServiceNow CSM Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex caters_text_gray"><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Agent Workspace</li> <li class="col-md-4 soft_feature_list">Proactive Customer Service Operations</li> <li class="col-md-4 soft_feature_list">Service Level Management</li> <li class="col-md-4 soft_feature_list">Service Catalog</li> <li class="col-md-4 soft_feature_list">Virtual Agent</li> <li class="col-md-4 soft_feature_list">Customer Surveys</li> <li class="col-md-4 soft_feature_list">Performance Analytics</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/servicenow-csm" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing21" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Standard">Standard</p> <p class="plan_price">$ 40000</p> <p class="plan_duration">Per Year</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="ServiceNow CSM"> <input type="hidden" class="popup_soft_id" value="51361"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review21" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/servicenow-csm#user-reviews" target="_self" rel="noopener">5.0 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (1 Review)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 100.0%;"></span> </div> <div class="totaL_review_list">5.0</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Mohit Arora </div> <div class="author_designation"></div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">I have been using ServiceNow CSM since June 2016. I had previously used other CSM tools and was okay with them; however, my experience with ServiceNow has been exceptional. It is faster and more effective. It gives customers their choice of contact options with omnichannel engagement. Customer queries are quickly routed to skilled agents and appropriate groups.</p> <a href="https://www.softwaresuggest.com/servicenow-csm#user-reviews" target="_self" rel="noopener">Read Review</a> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox21" name="checkbox21" value="" data-soft-slug="servicenow-csm" data-soft-id="51361"> <label for="checkbox21">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('ServiceNow CSM','51361','60526','380','c','1568725611_servicenow.jpg','Customer Service', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('ServiceNow CSM','51361','60526','380','c','1568725611_servicenow.jpg','Customer Service', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Helpshift"> <input type="hidden" class="ga_soft_id" value="5683"> <input type="hidden" class="ga_soft_slug" value="helpshift"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/helpshift" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1476364214_help_logo.png" width="100" height="100" alt="Helpshift" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/helpshift" target="_self" rel="noopener" >Helpshift </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/helpshift/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">System by Helpshift</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview22" data-tab="overview22" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features22" data-tab="features22" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing22" data-tab="pricing22" class="ripple_btn d-flex align-items-center">Pricing</a> </div> </div> <div id="overview22" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> Helpshift is one of the best complaint management software that helps in automating frequent support queries. Helpshift is a help desk application that offers a mobile and web platform for client engagement and proactive support. Helpshift precisely ascertains the need and purpose of users when... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/helpshift" target="_self" rel="noopener">Read More About Helpshift</a> </p> </div> </div> </div> <div id="features22" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Helpshift Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Push Notifications</li> <li class="col-md-4 soft_feature_list">Ticket Management</li> <li class="col-md-4 soft_feature_list">Campaigns</li> <li class="col-md-4 soft_feature_list">Proactive Support</li> <li class="col-md-4 soft_feature_list">User Feedback</li> <li class="col-md-4 soft_feature_list">Rich Media Support</li> <li class="col-md-4 soft_feature_list">Multilingual Support</li> <li class="col-md-4 soft_feature_list">Customizable Sdk</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/helpshift" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing22" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Starter">Starter</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Helpshift"> <input type="hidden" class="popup_soft_id" value="5683"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Pro">Pro</p> <p class="plan_price">$ 185</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Helpshift"> <input type="hidden" class="popup_soft_id" value="5683"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 150</p> <p class="plan_duration">Per Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Helpshift"> <input type="hidden" class="popup_soft_id" value="5683"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Pricing</span> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox22" name="checkbox22" value="" data-soft-slug="helpshift" data-soft-id="5683"> <label for="checkbox22">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Helpshift','5683','4966','380','c','1476364214_help_logo.png','Help Desk', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Helpshift','5683','4966','380','c','1476364214_help_logo.png','Help Desk', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <a href="#leader_matrix" class="d-flex align-items-center justify-content-center leader_lable_icon_text leader_matrix_link"> <span class="leaders_iconmainmobile"></span> <p>Category <span>Champions</span> | 2025</p> </a> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Kapture CX"> <input type="hidden" class="ga_soft_id" value="2481"> <input type="hidden" class="ga_soft_slug" value="kapture-crm"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/kapture-crm" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1567594908_Kapture_Logo..jpg" width="100" height="100" alt="Kapture CX" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/kapture-crm" target="_self" rel="noopener" >Kapture CX </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <div class="hover_hidden_reviews_main_div"> <a class="d-flex align-items-center hover_ajax_dropdown star_rate_icon" href="https://www.softwaresuggest.com/kapture-crm/reviews" target="_self" rel="noopener"> <span class="star_new_background">4.7</span> <span class="rating_count" style="display: none">(11 Reviews)</span> <input type="hidden" class="solf_name_hover" value="Kapture CX"/> <input type="hidden" class="soft_slug_hover" value="https://www.softwaresuggest.com/kapture-crm/reviews"/> <input type="hidden" class="soft_id" value="2481"/> </a> <div class="hover_hidden_reviews_ajax"> <div class="hover_hidden_reviews"> <div class="hover_loader_review"> <div class="main-item"> <div class="animated-background_heading"></div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-2"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="d-flex align-items-center mb-3"> <div class="animated-background_logo"></div> <div class="animated-background main_subcontent_loader"> <div class="background-masker btn-divide-left"></div> </div> </div> <div class="animated-background_subheading"></div> </div> </div> </div> </div> </div> </div> </div> </div> <p class="sub_title">Gen AI powered CX, built for enterprises</p> <div class="leader_matrix_champions_lable"> <a href="#leader_matrix" class="d-flex align-items-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span>Category <span>Champions</span> in Complaint Management System </a> </div> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview23" data-tab="overview23" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features23" data-tab="features23" class="ripple_btn d-flex align-items-center">Features</a> <a href="#pricing23" data-tab="pricing23" class="ripple_btn d-flex align-items-center">Pricing</a> <a href="#review23" data-tab="review23" class="ripple_btn d-flex align-items-center">Review</a> <a href="#user_satisfaction23" data-tab="user_satisfaction23" class="ripple_btn d-flex align-items-center">User Satisfaction</a> </div> </div> <div id="overview23" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> Enterprise-grade customer complaint management software, Kapture CRM, offers organizations across all sectors an exhaustive customer support solution. A few useful features offered include ticket management, a knowledge management system, effective customer data management, and a smart self-service portal. Kapture CX also comprises intelligent chatbots that... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/kapture-crm" target="_self" rel="noopener">Read More About Kapture CX</a> </p> </div> </div> </div> <div id="features23" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Kapture CX Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Escalation Management</li> <li class="col-md-4 soft_feature_list">Canned Responses</li> <li class="col-md-4 soft_feature_list">Customer Self Service Portal</li> <li class="col-md-4 soft_feature_list">Ticket Management</li> <li class="col-md-4 soft_feature_list">Social Media Integration</li> <li class="col-md-4 soft_feature_list">Task Management</li> <li class="col-md-4 soft_feature_list">Multi Language Support</li> <li class="col-md-4 soft_feature_list">Role Based Access Control</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/kapture-crm" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div id="pricing23" class="custom_tab_panel pricing_tab_panel"> <div class="row pricing_div w-100"> <div class="additional_detail_pricing"> <div class="row"> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Essential">Essential</p> <p class="plan_price">$ 39</p> <p class="plan_duration">User/Month</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kapture CX"> <input type="hidden" class="popup_soft_id" value="2481"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Professional">Professional</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Contact Us</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kapture CX"> <input type="hidden" class="popup_soft_id" value="2481"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-md-3 cat_price_cell"> <div class="cat_pricing_card"> <p class="plan_name" title="Enterprise">Enterprise</p> <p class="plan_price">$ 0</p> <p class="plan_duration">Contact us</p> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Kapture CX"> <input type="hidden" class="popup_soft_id" value="2481"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form expl_detail_pricing_popup">Get Offer</span> </div> </div> </div> </div> </div> </div> </div> <div id="review23" class="custom_tab_panel"> <div class="row review_tab_row"> <div class="col-md-5"> <div class="d-flex align-items-center software_list__inner_tabs_ratings"> <a class="d-flex align-items-center feature_soft_rating" href="https://www.softwaresuggest.com/kapture-crm/reviews" target="_self" rel="noopener">4.7 <span class="feature_card_star"></span> </a> <div class="inner_tab_total_rating">out of 5 (11 Reviews)</div> </div> <div class="d-flex inner_tab_progress_bar"> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Features</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 85.5%;"></span> </div> <div class="totaL_review_list">4.3</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Ease of Use</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 92.7%;"></span> </div> <div class="totaL_review_list">4.6</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Value for Money</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 90.9%;"></span> </div> <div class="totaL_review_list">4.5</div> </div> </div> <div class="progress_bar_with_ratings d-flex align-items-center"> <div class="progress_bar_text">Customer Support</div> <div class="real_progress_bar d-flex align-items-center"> <div class="progress_bar"> <span class="progress_bar_fill" style="width: 94.5%;"></span> </div> <div class="totaL_review_list">4.7</div> </div> </div> </div> </div> <div class="col-md-7"> <div class="user_review_tab"> <div class="author_name_image"> <div class="author_image"> <span class="author_first_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"></span> </div> <div class="author_name_designation"> <div class="author_name">Sunil Kumar </div> <div class="author_designation">Program Manager</div> </div> </div> <div class="auhtor_bio_description"> <p class="author_description truncateText">This is a CRM that can be customized for your business. The team is skilled and understands the company's needs to tailor the workflow based on the inputs given. In addition, the omnichannel-supported platform brings all the customer apps into one contact center management browser.</p> <a href="https://www.softwaresuggest.com/kapture-crm/reviews" target="_self" rel="noopener">Read all 11 Reviews</a> </div> </div> </div> </div> </div> <div id="user_satisfaction23" class="custom_tab_panel"> <div class="user_satisfaction_row row"> <div class="col-md-12"> <p class="user_satisfaction_title">Kapture CX Features and Usability-Based User Satisfaction Score</p> <div class="d-flex user_satisfaction_chart_row"> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="94" x="0px" y="0px" viewBox="0 0 80 80"> <title>Rating Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Rating Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="30" x="0px" y="0px" viewBox="0 0 80 80"> <title>No. of reviews Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">3.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">No. of reviews Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="85" x="0px" y="0px" viewBox="0 0 80 80"> <title>Freshness Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Freshness Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="96" x="0px" y="0px" viewBox="0 0 80 80"> <title>Social Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">9.6</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Social Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> <div class="user_satisfaction_column"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main"> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Monthly website visitor Score</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0" style="stroke-dashoffset: -13.199447021484374" stroke-linecap="round"></path> <text class="rev_value_text" x="50%" y="60%">8.0</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Monthly website visitor Score</p> <p class="average_text">Out of 10</p> </div> </div> </div> </div> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox23" name="checkbox23" value="" data-soft-slug="kapture-crm" data-soft-id="2481"> <label for="checkbox23">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> <p class="recommend_list_text"><span></span><b>96%</b>  of users recommend this product</p> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is based on user submitted reviews.</span><span class="infotagcatpage"></span> </div> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Kapture CX','2481','1742','380','c','1567594908_Kapture_Logo..jpg','Customer Experience Management', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Kapture CX','2481','1742','380','c','1567594908_Kapture_Logo..jpg','Customer Experience Management', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Helprace"> <input type="hidden" class="ga_soft_id" value="2184"> <input type="hidden" class="ga_soft_slug" value="helprace"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/helprace" target="_self" rel="noopener" > <img class="lazyload soft_logo" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1428067056_helprace-500.png" width="100" height="100" alt="Helprace" /> </a> </div> <div class="col-md-10 list_soft_content_main"> <div class="d-flex align-items-center soft_name_tickmark"> <h3 class="slist_oftware_name "> <a class=" d-flex align-items-center ga_track_soft_name" href="https://www.softwaresuggest.com/helprace" target="_self" rel="noopener" >Helprace </a> </h3> <div class="d-flex align-items-center rating_local_pro"> <div class="soft_rate_star"> <a class="ga_track_empty_star_wr empty_star_wr new_link_onclick wr_cursor" href="https://www.softwaresuggest.com/helprace/write-review" target="_self" rel="noopener nofollow"><span class="write_review_icon_new"></span>Write a Review</a> </div> </div> </div> <p class="sub_title">All-in-one customer service software platform</p> </div> </div> <div class="software_list_tabs tab_container"> <div class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview24" data-tab="overview24" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features24" data-tab="features24" class="ripple_btn d-flex align-items-center">Features</a> </div> </div> <div id="overview24" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> <div class="d-flex justify-content-end"> <div class="tooltip_hvr soft_desc_tooltip"> <span class="ss_tooltip" data-tooltip-pos="up" data-tooltip-length="medium">This information is provided by vendor.</span><span class="infotagcatpage"></span> </div> </div> </div> <p class="soft_disc"> "Helprace is an online complaint system that offers a simple approach to controlling customer-company communication. Helprace can be used right out of the box since it combines a help desk with an intuitive customer community and a feedback app. There are no complicated installation instructions,... <a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/helprace" target="_self" rel="noopener">Read More About Helprace</a> </p> </div> </div> </div> <div id="features24" class="custom_tab_panel"> <div class="row features_div"> <div class="col-md-3"> <p class="caters_to_title">Helprace Is Tailored For</p> <div class="caters_to_list d-flex"> <p class="caters_text_list d-flex "><span class="startups_list_icon"></span>StartUps</p> <p class="caters_text_list d-flex "><span class="smbs_list_icon"></span>SMBs</p> <p class="caters_text_list d-flex caters_text_gray"><span class="agencies_list_icon"></span>Mid-Market</p> <p class="caters_text_list d-flex "><span class="enterprises_list_icon"></span>Enterprises</p> </div> </div> <div class="col-md-9"> <p class="features_text_title">Features</p> <ul class="row additionl_feature_ul"> <li class="col-md-4 soft_feature_list">Third Party Integrations</li> <li class="col-md-4 soft_feature_list">User Management</li> <li class="col-md-4 soft_feature_list">Ticket Management</li> <li class="col-md-4 soft_feature_list">Self Service Portal</li> <li class="col-md-4 soft_feature_list">Multi Channel Support</li> <li class="col-md-4 soft_feature_list">Live Chat</li> <li class="col-md-4 soft_feature_list">Automations</li> <li class="col-md-4 soft_feature_list">Custom Fields</li> <li class="col-md-4 d-flex"><a class="ga_track_soft_profile view_profile_inline" href="https://www.softwaresuggest.com/helprace" target="_self" rel="noopener">View all Features</a></li> </ul> </div> </div> </div> <div class="popup_new_append"> <div class="pricing_and_button"> <div class="row"> <div class="col-md-3 software_comparision d-flex align-items-center"> <input class="compare_checkbox" type="checkbox" id="checkbox24" name="checkbox24" value="" data-soft-slug="helprace" data-soft-id="2184"> <label for="checkbox24">Compare</label> </div> <div class="col-md-9 d-flex align-items-center justify-content-between mobile_display_unset"> <div class="mobile_unset_recomenda"> </div> <div class="d-flex cat_list_btn_main"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free connect_now" onclick="popup_freedemo('Helprace','2184','1459','380','c','1428067056_helprace-500.png','Customer Service', '','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get" onclick="popup_getquote('Helprace','2184','1459','380','c','1428067056_helprace-500.png','Customer Service', '','');"> Get Pricing </span> </div> </div> </div> </div> </div> <div class="deals_and_mostrevtag"> </div> <div class="additional_detail_main account_soft_detail_div_main"> <div class="d-flex align-items-center show_detail_label no_plan">Starting Price: <span class="available_on_req ga_track_np_pcs ajax_load_popup_form price_not_avlbl_popup">Available on Request</span></div> </div> </div> </section> </div> <div class="new_design_category"> <section class="ga_track_soft_list list_software_main count_in"> <div class="row mobile_remove_wrap"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="i-Sight"> <input type="hidden" class="ga_soft_id" value="8147"> <input type="hidden" class="ga_soft_slug" value="i-sight"> <div class="col-md-2 d-flex flex-column align-items-center justify-content-center logo_star_main"> <a class="ga_track_soft_logo d-flex align-items-center list_soft_logo" href="https://www.softwaresuggest.com/i-sight" target="_self" rel="noopener" > <img class="lazyload soft_logo" 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class="mini_software_list_tabs"> <span class="prev_nav" style="display:none;"></span> <span class="next_nav"></span> <div class="d-flex align-items-center custom_tab_list"> <a href="#overview25" data-tab="overview25" class="ripple_btn d-flex align-items-center active_tab">Overview</a> <a href="#features25" data-tab="features25" class="ripple_btn d-flex align-items-center">Features</a> </div> </div> <div id="overview25" class="custom_tab_panel active_tab_panel"> <div class="row overview_price_and_description"> <div class=col> <div class="d-flex align-items-center soft_desc_tooltip_main"> <p class="soft_list_desc_title">Product Description</p> </div> <p class="soft_disc"> I-Sight is a robust online complaint management system. This platform accelerates businesses’ investigative process and gives them the data they need to analyze findings, stop incidents and losses, and safeguard their staff. Businesses can immediately address employee and customer problems. 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href="#sidebartab_1" data-scroll-id="sidebartab_1">Why Need Complaint Management System?</a></li> <li><a href="#sidebartab_2" data-scroll-id="sidebartab_2">What are the Key Features of a Complaint Management System?</a></li> <li><a href="#sidebartab_3" data-scroll-id="sidebartab_3">What are the Benefits of a Complaint Management System?</a></li> <li><a href="#sidebartab_7">How to Select the Best Complaint Management System?</a></li> <li><a href="#sidebartab_4">Top 5 Compliance Management Software</a></li> <li><a href="#sidebartab_5">Complaint Management System Market Trends</a></li> <li><a href="#sidebartab_6">Conclusion</a></li> </ol></div> </div> </div> <div class="col-sm-12 col-xl-8"> <div class="cat_disc_section cat_page_disc_section"> <div class="cat_disc_div"> <p><img alt="Complaint Management System Guide" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src=" https://softwaresuggest-cdn.s3-ap-southeast-1.amazonaws.com/pageimages/Complaint-Management-Software-Guide.png" /></p> <p>Complaint management software is a powerful tool that helps businesses efficiently handle and resolve customer complaints. In today's competitive landscape, organizations understand that <a href="https://www.softwaresuggest.com/blog/complete-guide-to-customer-value-and-satisfaction/" target="_blank">customer satisfaction</a> is paramount to success.</p> <p>Effectively managing customer complaints not only ensures prompt resolution but also provides valuable insights for process improvement and enhances <a href="https://www.softwaresuggest.com/blog/customer-experience/" target="_blank">overall customer experience</a>. Complaint management software streamlines the complaint-handling process, enables tracking and analysis of complaint data, and facilitates efficient communication and collaboration between teams.</p> <p>Complaint registration software has become an indispensable asset for businesses across various industries with its comprehensive features and functionalities.</p> <h2><a id="definition" name="definition"><span style="color:#000000">What is Complaint Management System?</span></a></h2> <p>Complaint management software refers to a specialized tool or system designed to help businesses efficiently handle and address customer complaints and issues. It streamlines managing and resolving customer grievances by providing a centralized platform to record, track, and analyze complaints.</p> <p>This software typically includes features such as complaint logging, ticketing, automated routing, escalation mechanisms, communication channels, and reporting capabilities. It enables businesses to capture and organize customer complaints effectively, assign them to the appropriate personnel or departments, track their progress, and ensure timely resolution.</p> <p>The complaint management platform helps businesses enhance their customer service by facilitating faster response times, improving transparency, and maintaining a comprehensive customer feedback record for analysis and improvement purposes.</p> <p>It is especially beneficial for companies dealing with high volumes of customer interactions or those operating across multiple channels and touchpoints.</p> <h2><a id="why-need" name="why-need"><span style="color:#000000">Why Need Complaint Management System?</span></a></h2> <p>Customer support and satisfaction are one of the foundation pillars of every business. It is essential to handle and resolve customer complaints as fast as possible. This is where the concept of customer complaint management enters the frame.</p> <p>Complaint management is a procedure to capture, acknowledge, report, resolve, and follow up on customer complaints. This was conventionally done on paper by most businesses. Although the paper-based complaint management system is now old-fashioned, less efficient, and dispersed. It is now in favor of your business to automate the complaint management system using electronic alternatives such as customer complaint management software.</p> <h2><a id="features" name="features"><span style="color:#000000">What are the Key Features of a Complaint Management System?</span></a></h2> <p>Online complaint management system offers a range of key features that empower businesses to efficiently handle and resolve customer complaints.</p> <p><img alt="Key Features of a Complaint Management System" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/key-features-of-a-complaint-management-system.png" /></p> <p>These features enhance the overall customer service experience, streamline internal processes, and facilitate effective communication and problem-solving. Let's explore some of the essential features typically found in complaint management software -</p> <ol> <li> <h3>Ticketing</h3> </li> </ol> <p>It is the core feature of every customer complaint management software. The process/feature allows complaints from different channels, like emails, phones, etc., to be stored in one place. The name is so because the complaints can be converted to tickets, i.e., a small card-like note known by the keyword of the complaint.</p> <p>Moreover, this feature is also for keeping the support team on one page. That is, the agents don’t waste time checking that no one else is working on the same ticket as they are. Also, it is favorable that the feature helps merge the same kind of tickets, save, and reuse the reply.</p> <ol start="2"> <li> <h3>Automation</h3> </li> </ol> <p>Customer support is not always a new task; many repetitive jobs are equally important, like following up with the customers or filtering priorities. The software is worth something when it can save you time on such tasks.</p> <p>It can be achieved by automatically assigning tasks to admin-specified agents. That is, assigning the tasks to specific agents based on their expertise, the query subject, the language used, etc., as specified by the admin. Also, the feature able to track and distribute the workload equally among the agents is beneficial in reducing the work stress on employees.</p> <ol start="3"> <li> <h3>Reports</h3> </li> </ol> <p>A support supervisor has the most use of such a feature as they spend a lot of time gathering & studying the data and presenting the findings based on data. The intelligent reports and metrics feature in the software allows less time spent on data collection and more time resolving the bottlenecks in the system.</p> <p>By having automated and scheduled reports on how much time a team takes to resolve the complaint, the average time of response on a ticket, etc., the support can improve. Also, metrics like the highest traffic day of the week or the highest traffic hour of the day can help manage the team's schedule accordingly.</p> <ol start="4"> <li> <h3>Customizability</h3> </li> </ol> <p>It is of the essence that any software used with your business is customizable, and so goes with customer complaint software. Software should be able to adapt to your business's requirements and workflow of your business.</p> <p>The system must allow customizing the ticket labels, SLA, employee access, etc. Moreover, every company has its way of working, so the complaint software must be flexible to the organization's needs. Not only this, but custom templates for surveys, reports, feedback, tickets, etc., are of prime value.</p> <ol start="5"> <li> <h3>Security</h3> </li> </ol> <p>The complaint software used for your business will have access to sensitive data like employee information and customer information like email-id, phone numbers, etc. So, it is of utmost importance that you trust the software and that the software vendor ensures security. Also, the complaint software must allow you internal restricted access. Only specified personnel and office computers can access it, preventing data leaks.</p> <ol start="6"> <li> <h3>Knowledge base creation</h3> </li> </ol> <p>There are always some basic and common questions or complaints regarding a product. Whenever a customer enters the complaint registration portal, it saves them time if they can easily find the answer to basic queries themselves.</p> <p>Besides, it entails a sense of personalization in the customer, which is another crucial aspect of customer satisfaction. If the complaint management tool allows for creating a knowledge base, it is close to perfect.</p> <ol start="7"> <li> <h3>Social media monitoring</h3> </li> </ol> <p>This feature is associated with the cloud-based complaint management system. As social media is a significant factor contributing to your brand's marketing, it is also a great platform for complaint submission. Thus, <a href="https://www.softwaresuggest.com/social-media-monitoring-tools" target="_blank">social media monitoring becomes a useful tool</a> in complaint management software.</p> <ol start="8"> <li> <h3>Survey management</h3> </li> </ol> <p>The survey management feature allows the company to conduct, analyze, and manage <a href="https://www.softwaresuggest.com/blog/customer-satisfaction-survey-examples/" target="_blank">customer satisfaction surveys</a>. These surveys can help identify the trends in the complaints and resolve service errors.</p> <ol start="9"> <li> <h3>Live chat support</h3> </li> </ol> <p>This feature is a trending one in the internet-powered generations of software. A live chat with the customers ensures that their queries are heard and taken seriously, improving customer satisfaction.</p> <ol start="10"> <li> <h3>Integrations</h3> </li> </ol> <p>Different integrations help <a href="https://www.softwaresuggest.com/business-management-software" target="_blank">business tools</a> to be versatile and improve performance. Not only does it allow various tasks to be performed on a single window but it also enhances the business's productivity.</p> <h2><a id="benefits" name="benefits"><span style="color:#000000">What are the Benefits of a Complaint Management System?</span></a></h2> <p>Customer complaint handling software offers numerous benefits to businesses in effectively handling customer complaints and improving overall customer satisfaction.</p> <p><img alt="What are the Benefits of a Complaint Management System?" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/benefits-of-a-complaint-management-system.png" /></p> <p>By implementing such a system, organizations can streamline their complaint resolution processes, enhance communication channels, and gain valuable insights for continuous improvement. Let's explore the key benefits of a complaint management system -</p> <ol> <li> <h3>Improved customer satisfaction</h3> </li> </ol> <p>A complaint management system allows businesses to address customer issues promptly and efficiently. By providing a structured and organized approach to handling complaints, businesses can ensure timely responses, quick resolutions, and effective communication. This leads to increased customer satisfaction, as customers feel acknowledged, heard, and supported throughout the complaint resolution process.</p> <ol start="2"> <li> <h3>Enhanced customer service</h3> </li> </ol> <p>Complaint management systems empower businesses to provide a superior level of customer service. The system enables businesses to track and manage complaints effectively, ensuring that no issue goes unnoticed or unresolved. With streamlined processes, automated routing, and escalation mechanisms, businesses can address complaints more efficiently, resulting in improved service quality and customer experience.</p> <ol start="3"> <li> <h3>Centralized complaint management</h3> </li> </ol> <p>Complaint management systems provide a centralized platform to record, track, and manage customer complaints. This eliminates the need for disparate systems or manual processes, ensuring that all complaints are captured in a single repository. Having a centralized system enables businesses to have a comprehensive view of customer feedback, history, and interactions, facilitating better analysis, reporting, and decision-making.</p> <ol start="4"> <li> <h3>Data-driven insights</h3> </li> </ol> <p>A complaint management system generates valuable data and insights regarding customer complaints. By analyzing complaint trends, response times, resolution rates, and <a href="https://www.softwaresuggest.com/blog/customer-feedback/" target="_blank">customer feedback</a>, businesses can identify recurring issues, root causes, and areas for improvement. These data-driven insights enable organizations to make informed decisions, implement proactive measures, and enhance their products, services, or processes based on customer feedback.</p> <ol start="5"> <li> <h3>Regulatory compliance</h3> </li> </ol> <p>In industries with regulatory requirements, a complaint management system software helps businesses ensure compliance with relevant guidelines and standards. The system allows for accurate documentation, proper tracking, and timely resolution of complaints, which is crucial for compliance purposes. It helps organizations demonstrate their commitment to addressing customer concerns and meeting regulatory obligations.</p> <ol start="6"> <li> <h3>Brand reputation and loyalty</h3> </li> </ol> <p>Efficiently managing customer complaints contributes to building a positive brand reputation. When businesses demonstrate their commitment to resolving issues and valuing customer feedback, it enhances customer trust and loyalty. Satisfied customers are more likely to become brand advocates, recommend the business to others, and continue their long-term association.</p> <ol start="7"> <li> <h3>Continuous improvement</h3> </li> </ol> <p>Complaint management systems facilitate a continuous improvement cycle. By analyzing complaint data and trends, businesses can identify areas of weakness or opportunities for improvement. This enables them to take proactive measures to address underlying issues, refine processes, and enhance customer satisfaction over time.</p> <h2><a id="how-to-select" name="how-to-select"><span style="color:#000000">How to Select the Best Complaint Management System?</span></a></h2> <p>Selecting the best complaint management system is a crucial decision for businesses aiming to effectively manage and resolve customer complaints.</p> <p><img alt="How to Select the Best Complaint Management System?" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/how-to-select-the-best-complaint-management-system.png" /></p> <p>With numerous options available in the market, it's essential to consider key factors that align with your organization's specific needs and goals. By following a systematic approach and considering the following criteria, one can select the most suitable complaint management system for your business -</p> <ol> <li> <h3>Identify your requirements</h3> </li> </ol> <p>Begin by identifying your specific requirements and objectives for implementing complaint-tracking software. Consider factors such as the volume of complaints, the complexity of your business processes, the need for integration with other systems (e.g., CRM), and the desired reporting and analytics capabilities. Understanding your requirements will help you focus on solutions that align with your unique needs.</p> <ol start="2"> <li> <h3>Scalability and flexibility</h3> </li> </ol> <p>Choose a complaint management system that can accommodate your business's current and future growth. Consider scalability and flexibility in terms of handling increasing complaint volumes, adapting to evolving customer needs, and integrating with other systems as your business expands. A scalable and flexible system ensures long-term usability and minimizes the need for frequent system changes.</p> <ol start="3"> <li> <h3>Ease of use</h3> </li> </ol> <p>The complaint management system should have a user-friendly interface and be intuitive to use. The system should be accessible to frontline staff responsible for logging complaints and management personnel overseeing the resolution process. A user-friendly system reduces the learning curve, enhances user adoption, and improves efficiency.</p> <ol start="4"> <li> <h3>Customization and configuration</h3> </li> </ol> <p>Look for a complaint management system that offers customization and configuration options to align with your specific workflows and business processes. The ability to tailor the system to match your organization's unique requirements enables smoother implementation and ensures the system aligns seamlessly with your existing operations.</p> <ol start="5"> <li> <h3>Integration capabilities</h3> </li> </ol> <p>Consider whether the complaint management system can integrate with other critical systems in your organization, such as CRM, customer support tools, or knowledge bases. Integration streamlines data exchange, enhances efficiency, and provides a holistic view of customer interactions and history. It enables you to leverage existing systems and data, avoiding duplication and ensuring a seamless customer experience.</p> <ol start="6"> <li> <h3>Reporting and analytics</h3> </li> </ol> <p>Evaluate the reporting and analytics capabilities of the complaint management system. Look for features that enable you to generate insightful reports, track key performance indicators, and analyze complaint data. Robust reporting and analytics empower you to identify trends, measure customer satisfaction, and make data-driven decisions for continuous improvement.</p> <ol start="7"> <li> <h3>Vendor reputation and support</h3> </li> </ol> <p>Research the reputation and credibility of the vendor offering the complaint management system. Look for customer reviews, case studies, and testimonials to assess their track record and customer satisfaction levels.</p> <p>Additionally, consider the level of support provided by the vendor, including technical support, training, and ongoing maintenance. A reliable vendor with excellent customer support ensures a smooth implementation and continued assistance throughout the system's lifecycle.</p> <ol start="8"> <li> <h3>Security and data privacy</h3> </li> </ol> <p>Given the sensitivity of customer data, prioritize a complaint management system that prioritizes security and data privacy. Ensure that the system adheres to industry standards and regulations, employs robust security measures (e.g., encryption, access controls), and offers data backup and recovery options. Data privacy and security are paramount to protecting customer information and maintaining your organization's reputation.</p> <h2><a id="top-software" name="top-software"><span style="color:#000000">Top 5 Compliance Management Software</span></a></h2> <table class="cm_table_client_logo_section" style="width:1183px"> <tbody> <tr> <th style="width:214px"> <div style="background-color: rgb(33, 97, 140); color: rgb(255, 255, 255); font-weight: 400; font-size: 15px; font-family: sans-serif; height: 45px; display: flex; align-items: center; justify-content: center; text-align: center;"><strong>Name</strong></div> </th> <th style="width:218px"> <div style="background-color: rgb(33, 97, 140); color: rgb(255, 255, 255); font-weight: 400; font-size: 15px; font-family: sans-serif; height: 45px; display: flex; align-items: center; justify-content: center; text-align: left;"><strong>Free Trial</strong></div> </th> <th style="width:219px"> <div style="background-color: rgb(33, 97, 140); color: rgb(255, 255, 255); font-weight: 400; font-size: 15px; font-family: sans-serif; height: 45px; display: flex; align-items: center; justify-content: center; text-align: left;"><strong>Demo</strong></div> </th> <th style="width:197px"> <div style="background-color: rgb(33, 97, 140); color: rgb(255, 255, 255); font-weight: 400; font-size: 15px; font-family: sans-serif; height: 45px; display: flex; align-items: center; justify-content: center; text-align: left;"><strong>Starting Price</strong></div> </th> </tr> <tr> <td style="width:214px"> <p><a href="#zohodesk"><strong>Zoho Desk</strong></a></p> </td> <td style="text-align:center; width:218px">15 Days</td> <td style="text-align:center; width:219px">Yes</td> <td style="text-align:center; width:197px">$14 per user/month</td> </tr> <tr> <td style="width:214px"> <p><a href="#freshdesk"><strong>Freshdesk</strong></a></p> </td> <td style="text-align:center; width:218px">21 Days</td> <td style="text-align:center; width:219px">Yes</td> <td style="text-align:center; width:197px">$15 /agent/month, billed annually</td> </tr> <tr> <td style="width:214px"> <p><a href="#kapturecx"><strong>Kapture CX</strong></a></p> </td> <td style="text-align:center; width:218px">30 Days</td> <td style="text-align:center; width:219px">Yes</td> <td style="text-align:center; width:197px">$19.00 1 Users Per Month</td> </tr> <tr> <td style="width:214px"> <p><a href="#proprofs"><strong>ProProfs Help Desk</strong></a></p> </td> <td style="text-align:center; width:218px">15 Days</td> <td style="text-align:center; width:219px">Yes</td> <td style="text-align:center; width:197px">$30 per user/month</td> </tr> <tr> <td style="width:214px"> <p><a href="#zendesk"><strong>Zendesk</strong></a></p> </td> <td style="text-align:center; width:218px">30 Days</td> <td style="text-align:center; width:219px">Yes</td> <td style="text-align:center; width:197px">$49 per user/month</td> </tr> </tbody> </table> <p>With the market offering a wide range of options, exploring some of the top compliance management software is essential. Here are five leading compliance management software solutions known for their features, functionalities, and customer satisfaction -</p> <ol> <li> <h3><a href="https://www.softwaresuggest.com/zoho-support" id="zohodesk" name="zohodesk" target="_blank">Zoho Desk</a></h3> </li> </ol> <p><img alt="Zoho Desk Dashboard" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/zoho-desk-dashboard.png" /></p> <p>Zoho Desk is a popular customer support and <a href="https://www.softwaresuggest.com/help-desk-software" target="_blank">help desk software</a> that provides businesses with efficient tools to manage customer inquiries, tickets, and support interactions. While Zoho Desk primarily focuses on customer service, it does not specifically specialize in compliance management. Therefore, it may not offer dedicated features and functionalities for compliance management, such as regulatory tracking, policy management, or risk assessment.</p> <p>However, Zoho Desk does provide some basic features that can contribute to general compliance efforts, such as case management, ticketing, and knowledge base capabilities. It can assist in ensuring timely responses and resolutions to customer complaints and inquiries, indirectly supporting customer satisfaction and compliance with service-level agreements. </p> <p>However, for more comprehensive compliance management needs, exploring specialized compliance management software solutions that offer dedicated features for regulatory compliance, risk assessment, and policy management is advisable.</p> <p><strong>Features</strong></p> <ul> <li> <p>Omnichannel</p> </li> <li> <p>Instant messaging</p> </li> <li> <p>Multi-brand Help Center</p> </li> <li> <p>Multi-department</p> </li> <li> <p>Email</p> </li> <li> <p>Telephony</p> </li> <li> <p>Live chat</p> </li> <li> <p>KB bot</p> </li> <li> <p>Auto-tag tickets</p> </li> <li> <p>Sentiment analysis</p> </li> <li> <p>Zia notification</p> </li> <li> <p>Zia dashboard</p> </li> <li> <p>Reply assistant</p> </li> <li> <p>Guided conversation</p> </li> <li> <p>Embedded Self-Service</p> </li> <li> <p>Multi-brand Help Center</p> </li> </ul> <p><strong>Pros</strong></p> <ul> <li> <p>The software helps in communicating with customers across multiple channels.</p> </li> <li> <p>The software provides team collaboration across departments.</p> </li> <li> <p>The software manages tiny gears and cogs.</p> </li> <li> <p>The software assigns tickets automatically.</p> </li> </ul> <p><strong>Cons</strong></p> <ul> <li> <p>The workflow provided by the software is sometimes not intuitive.</p> </li> <li> <p>The Automation of tasks needs improvement.</p> </li> <li> <p>Integration with other Zoho modules could be improved upon.</p> </li> </ul> <p><strong>Pricing</strong></p> <ul> <li> <p>Standard: US$14 /user/month billed annually</p> </li> <li> <p>Professional: US$23 /user/month billed annually</p> </li> <li> <p>Enterprise: US$40 /user/month billed annually</p> </li> </ul> <ol start="2"> <li> <h3><a href="https://www.softwaresuggest.com/freshdesk" id="freshdesk" name="freshdesk" target="_blank">Freshdesk</a></h3> </li> </ol> <p><img alt="Freshdesk Dashboard" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/freshdesk-dashboard.png" /></p> <p>Freshdesk is a popular compliance and customer support software that provides businesses with efficient tools for managing customer inquiries, tickets, and support interactions. However, it does not specifically specialize in compliance management.</p> <p>While Freshdesk offers various features for managing customer support, such as ticketing, knowledge base, and automation, it may not provide dedicated functionalities for compliance management, such as regulatory tracking, risk assessment, or policy management.</p> <p>Although it can indirectly contribute to compliance efforts by facilitating timely responses and resolutions to customer complaints, organizations with specific compliance management needs may find it more beneficial to explore dedicated compliance management software solutions that offer comprehensive features and functionalities for compliance-related activities.</p> <p><strong>Features</strong></p> <ul> <li> <p>Team inbox</p> </li> <li> <p>Agent collision detection</p> </li> <li> <p>SLA management</p> </li> <li> <p>Ticket field suggester</p> </li> <li> <p>Custom ticket status</p> </li> <li> <p>Intelligent ticket assignment</p> </li> <li> <p>Time-triggered automation</p> </li> <li> <p>Event-triggered automation</p> </li> <li> <p>Automatic email notification</p> </li> <li> <p>Chatbot powered by Freddy AI</p> </li> <li> <p>Feedback mechanism</p> </li> <li> <p>Customer satisfaction ratings</p> </li> </ul> <p><strong>Pros</strong></p> <ul> <li> <p>The software provides a feature for ticket transfers between employees.</p> </li> <li> <p>The software is intuitive, fast, and has an easy UI.</p> </li> <li> <p>The software has great ticketing and telephony system.</p> </li> <li> <p>The mobile app is really well done.</p> </li> </ul> <p><strong>Cons</strong></p> <ul> <li> <p>The software can improve automation.</p> </li> <li> <p>The software can be unresponsive at times.</p> </li> <li> <p>The integrations could be improved.</p> </li> </ul> <p><strong>Pricing</strong></p> <ul> <li> <p>Free: $0 up to 10 agents</p> </li> <li> <p>Growth: $15 /agent/month, billed annually</p> </li> <li> <p>Pro: $49 /agent/month, billed annually</p> </li> <li> <p>Enterprise: $79 /agent/month, billed annually</p> </li> </ul> <ol start="3"> <li> <h3><a href="https://www.softwaresuggest.com/kapture-crm" id="kapturecx" name="kapturecx" target="_blank">Kapture CX</a></h3> </li> </ol> <p><iframe frameborder="0" height="315" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://www.youtube.com/embed/15JK05ES614" title="YouTube video player" width="560"></iframe></p> <p>Kapture CX is a robust complaint management system designed to streamline and automate the process of handling customer complaints. It provides organizations with a comprehensive platform to effectively manage, track, and resolve customer complaints, ensuring a high level of customer satisfaction.</p> <p>With Kapture CX, companies can capture complaints from multiple channels, such as emails, social media, phone calls, and web forms, allowing for a centralized complaint management approach. The system automatically assigns complaints to the appropriate teams or individuals, ensuring prompt and efficient resolution.</p> <p><strong>Features</strong></p> <ul> <li> <p>Quotes (proposals)</p> </li> <li> <p>List management</p> </li> <li> <p>Customer support</p> </li> <li> <p>Marketing automation</p> </li> <li> <p>Project management</p> </li> <li> <p>Lead scoring</p> </li> <li> <p>Product Catalog</p> </li> <li> <p>Call logging</p> </li> </ul> <p><strong>Pros</strong></p> <ul> <li> <p>Kapture CX provides organizations with a holistic platform to capture, track, and resolve customer complaints efficiently.</p> </li> <li> <p>The system allows organizations to capture complaints from various channels, including emails, social media, phone calls, and web forms. </p> </li> <li> <p>Kapture CX offers customizable workflows, allowing organizations to define their own complaint resolution processes.</p> </li> </ul> <p><strong>Cons</strong></p> <ul> <li> <p>For users unfamiliar with the platform, Kapture CX may have a learning curve similar to that of any other software system. </p> </li> <li> <p>Kapture CX's implementation and maintenance costs may be a consideration for some firms, especially smaller ones or those with limited resources. </p> </li> <li> <p>Although Kapture CX supports customized workflows, the level of customization could be constrained. </p> </li> </ul> <p><strong>Pricing</strong></p> <ul> <li> <p>Essential: $19.00 1 Users Per Month</p> </li> <li> <p>Professional: $34.00 1 Users Per Month</p> </li> <li> <p>Enterprise: $49.00 1 Users Per Month</p> </li> </ul> <ol start="4"> <li> <h3><a href="https://www.softwaresuggest.com/proprofs-help-desk" id="proprofs" name="proprofs" target="_blank">ProProfs Help Desk</a></h3> </li> </ol> <p><img alt="ProProfs Help Desk Dashboard" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/proprofs-help-desk-dashboard.avif" />ProProfs Help Desk is a comprehensive complaint management software designed to streamline the process of handling customer complaints. It provides organizations with a user-friendly platform to efficiently capture, track, and resolve complaints, ensuring a high level of customer satisfaction.</p> <p>With ProProfs Help Desk, companies can easily collect complaints from various channels, such as emails, phone calls, chat, or social media. The system centralizes these complaints, allowing teams to effectively manage and respond to them. The software offers customizable workflows, enabling organizations to define complaint-resolution processes. This helps in standardizing complaint handling procedures and ensuring consistent and efficient resolution.</p> <p><strong>Features</strong></p> <ul> <li> <p>Omnichannel complaint capture</p> </li> <li> <p>Ticket management</p> </li> <li> <p>Customizable workflows</p> </li> <li> <p>Collaboration and Communication</p> </li> <li> <p>Knowledge base integration</p> </li> <li> <p>Reporting and analytics</p> </li> <li> <p>Automation and SLA management</p> </li> <li> <p>Customer Self-Service Portal</p> </li> <li> <p>Integration capabilities</p> </li> </ul> <p><strong>Pros</strong></p> <ul> <li> <p>The software offers a ticketing system that enables efficient tracking, prioritization, and assignment of complaints.</p> </li> <li> <p>ProProfs Help Desk provides customizable workflows, allowing organizations to tailor the complaint resolution processes to their specific needs. </p> </li> <li> <p>The platform promotes collaboration among team members with features like internal notes, shared ticket views, and task assignments. </p> </li> </ul> <p><strong>Cons</strong></p> <ul> <li> <p>Users new to ProProfs Help Desk may require time and training to familiarize themselves with the software's features and functionality.</p> </li> <li> <p>Some organizations with straightforward complaint management requirements may find ProProfs Help Desk to be overly complex for their needs. </p> </li> <li> <p>While ProProfs Help Desk provides customization options, there may be limitations in terms of the extent of customization available. </p> </li> </ul> <p><strong>Pricing</strong></p> <ul> <li> <p>Monthly plan: $30 per user/month</p> </li> <li> <p>Annual plan: $20 per user/month; $240 billed annually</p> </li> </ul> <ol start="5"> <li> <h3><a href="https://www.softwaresuggest.com/zendesk" id="zendesk" name="zendesk" target="_blank">Zendesk</a></h3> </li> </ol> <p><img alt="Zendesk-dashboard" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/zendesk-dashboard.png" /></p> <p>Zendesk is a well-known platform for customer care and support that provides a wide range of tools and capabilities to assist businesses in efficiently managing client interactions and support requests. It acts as a central point of contact for customers, allowing businesses to organize their customer care procedures and raise client satisfaction.</p> <p>Companies may use Zendesk to track customer inquiries and support requests from a variety of channels, including phone calls, chat, email, and social media. By combining these interactions, the platform enables teams to effectively manage and address client requests from a single interface.</p> <p><strong>Features</strong></p> <ul> <li> <p>Ticketing system</p> </li> <li> <p>Omnichannel support</p> </li> <li> <p>Collaboration and <a href="https://www.softwaresuggest.com/internal-communication-software" target="_blank">communication tools</a></p> </li> <li> <p>Knowledge base</p> </li> <li> <p>Reporting and analytics</p> </li> <li> <p>Automation and workflow automation</p> </li> <li> <p>Integration capabilities</p> </li> <li> <p>Help Center customization</p> </li> <li> <p>Mobile support</p> </li> </ul> <p><strong>Pros</strong></p> <ul> <li> <p>Zendesk allows businesses to manage customer interactions from various channels, including email, chat, social media, and phone calls.</p> </li> <li> <p>Zendesk's ticketing system helps organizations track, prioritize, and assign customer support tickets. </p> </li> <li> <p>Zendesk provides features for internal collaboration, such as internal notes, ticket assignments, and shared views. </p> </li> </ul> <p><strong>Cons</strong></p> <ul> <li> <p>Zendesk's extensive features and configuration options may result in a learning curve for new users. </p> </li> <li> <p>The pricing of Zendesk can be a consideration for some businesses, especially smaller ones or those with limited budgets.</p> </li> <li> <p>While Zendesk offers customization options, there may be limitations in terms of the extent of customization available.</p> </li> </ul> <p><strong>Pricing</strong></p> <ul> <li> <p>Suit eTeam: $49 per agent/month; $2.940/year for 5 agents</p> </li> <li> <p>Suite Growth: $79 per agent/month; $4.740/year for 5 agents</p> </li> <li> <p>Suite Professional: $99 per agent/month; $5.940/year for 5 agents</p> </li> </ul> <h2><a id="trends" name="trends"><span style="color:#000000">Complaint Management System Market Trends</span></a></h2> <p>The complaint management software market is witnessing several notable trends that are shaping the industry.</p> <p><img alt="Complaint Management System Market Trends" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" class="lazyload" data-src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/complaint-management-system-market-trends.png" /></p> <p>These trends reflect the evolving needs of businesses and the increasing importance placed on effective complaint handling and customer satisfaction. Some key trends in the complaint management software market include -</p> <ol> <li> <h3>Rising demand for customer experience management</h3> </li> </ol> <p>Organizations recognize the significance of delivering exceptional customer experiences. As a result, there is an increased focus on implementing a complaint management system that not only captures and resolves complaints but also helps understand customer sentiments, analyze feedback, and take proactive measures to enhance the overall customer experience.</p> <ol start="2"> <li> <h3>Adoption of Artificial Intelligence and automation</h3> </li> </ol> <p>Complaint management software incorporates artificial intelligence (AI) and automation capabilities to streamline complaint-handling processes. AI-powered chatbots and virtual assistants are used to respond instantly to common customer queries, resolve straightforward complaints, and automate routine tasks. This reduces response times and improves overall efficiency.</p> <ol start="3"> <li> <h3>Integration with CRM and customer support systems</h3> </li> </ol> <p>Integration between complaint management systems and <a href="https://www.softwaresuggest.com/crm-software" target="_blank">customer relationship management (CRM) systems</a> or customer support platforms is gaining prominence. This integration ensures seamless data exchange, giving businesses a comprehensive view of customer interactions, history, and preferences. It enables organizations to provide personalized and contextually relevant support, resulting in better complaint resolution and enhanced customer satisfaction.</p> <ol start="4"> <li> <h3>Focus on self-service options</h3> </li> </ol> <p>Self-service capabilities are becoming increasingly important in complaint management software. Businesses are leveraging knowledge bases, FAQs, and customer community forums to empower customers to find solutions to their problems independently. This reduces the number of incoming complaints, improves response times, and empowers customers with self-help resources.</p> <ol start="5"> <li> <h3>Emphasis on analytics and reporting</h3> </li> </ol> <p>Complaint management software incorporates advanced analytics and reporting features to provide valuable insights into customer complaints and support operations. Businesses can analyze complaint trends, identify recurring issues, track agent performance, and measure customer satisfaction metrics. These insights help identify improvement areas, make data-driven decisions, and enhance overall complaint management processes.</p> <ol start="6"> <li> <h3>Cloud-based solutions and mobile accessibility</h3> </li> </ol> <p>The market is witnessing a shift towards cloud-based complaint management software, allowing organizations to access and manage complaints from anywhere, anytime. Additionally, mobile accessibility through dedicated mobile apps enables support agents to handle complaints on the go, improving responsiveness and enhancing customer service.</p> <ol start="7"> <li> <h3>Data security and compliance</h3> </li> </ol> <p>Customer complaints often involve sensitive information, so data security and compliance are paramount. Complaint management software providers are focusing on robust security measures, including encryption, access controls, and compliance with data protection regulations, to ensure the privacy and protection of customer data.</p> <ol start="8"> <li> <h3>Integration with social media and review platforms</h3> </li> </ol> <p>With the growing influence of social media and online review platforms, complaint management software is integrating with these channels. This allows businesses to capture and address complaints originating from <a href="https://www.softwaresuggest.com/social-media-management-tools" target="_blank">social media management platforms</a>, online reviews, and other public forums, helping them proactively manage their online reputation.</p> <h2><a id="conclusion" name="conclusion"><span style="color:#000000">Conclusion</span></a></h2> <p>In conclusion, complaint management software plays a vital role in today's customer-centric business environment. It empowers businesses to proactively address customer complaints, resolve issues promptly, and enhance overall customer satisfaction.</p> <p>By implementing the complaint management solution, organizations gain the ability to capture, track, and analyze complaint data, allowing them to identify recurring issues, improve products and services, optimize processes, and make data-driven decisions. Ultimately, the effective use of a complaint management system strengthens customer relationships and contributes to organizational growth, reputation, and success. In a world where customer feedback and complaints hold significant value, investing in a complaint management system is a strategic decision that can drive positive outcomes and differentiate businesses from their competitors.</p> </div> </div> </div> </div> <div id="buyers_guide_faq"> <div class="mobile_cat_frequently_question"> <div class="heading_question_div">  <h2>FAQs</h2> </div> <div class="faq_new_main"> <div class="accordion_tabs"> <div class="accordion_tab"> <h3 class="accordion_tab-label activefaq">Why tracking customer complaints are essential?<span class="arrow_down"></span></h3> <div class="accordion_tab-content" style='display: block;'> <p>Tracking customer complaints is essential because it allows businesses to identify and address issues that customers are facing. By keeping track of complaints, companies can gain valuable insights into recurring problems and improve their products or services accordingly.</p> </div> </div> </div> <div class="accordion_tabs"> <div class="accordion_tab"> <h3 class="accordion_tab-label">Do complaint management software and helpdesk software mean the same?<span class="arrow_down"></span></h3> <div class="accordion_tab-content" > <p>Complaint Management Software and Helpdesk Software are not the same, although they serve similar purposes. Complaint Management Software specifically focuses on managing and resolving customer complaints, while Helpdesk Software is a broader term that encompasses various customer support functions, including complaint management.</p> </div> </div> </div> <div class="accordion_tabs"> <div class="accordion_tab"> <h3 class="accordion_tab-label">How can a complaint management system help your business?<span class="arrow_down"></span></h3> <div class="accordion_tab-content" > <p>A complaint management system can help a business in several ways. It enables efficient handling and resolution of customer complaints, leading to improved customer satisfaction. It also helps in identifying patterns and trends in complaints, which can guide businesses in making necessary improvements. Additionally, a complaint management system streamlines customer communication and collaboration within the organization, ensuring a timely response to customer issues and delivering exceptional service.</p> </div> </div> </div> <div class="accordion_tabs"> <div class="accordion_tab"> <h3 class="accordion_tab-label">How do I set up a complaint management system?<span class="arrow_down"></span></h3> <div class="accordion_tab-content" > <p>To set up a complaint management system, you need to follow a few steps. Start by defining your complaint handling process and establishing clear guidelines. Then, choose a complaint management software that aligns with your business needs. Customize the software to fit your specific requirements and train your staff on how to use it effectively. Finally, regularly monitor and evaluate the system's performance to make any necessary adjustments.</p> </div> </div> </div> <div class="accordion_tabs"> <div class="accordion_tab"> <h3 class="accordion_tab-label">Which industries use complaint management software?<span class="arrow_down"></span></h3> <div class="accordion_tab-content" > <p>Online complaint management software is used in various industries. Some of the industries that commonly utilize complaint management software include retail, hospitality, healthcare, telecommunications, banking and finance, and e-commerce. 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25 Best Complaint Management System Software in 2025