Submit a Support Ticket

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class="dropdown-item" href="/cs_CZ/accounting-firms/register">Registrujte svou účetní firmu</a></li> </ul> </div> <div class="col-md-3 o_services_com"> <div class="o_nav_com_family">Získat služby</div> <ul> <li><a class="dropdown-item" href="/cs_CZ/partners">Najít partnera</a></li> <li><a class="dropdown-item" href="/cs_CZ/accounting-firms">Najít účetní</a></li> </ul> <ul class="pt-lg-3"> <li><div class="o_schedule_demo "> <a target="_blank" href="/cs_CZ/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item text-start"> Domluvit si ukázku </a> </div> </li> <li><a class="dropdown-item" href="/cs_CZ/blog/customer-reviews-6">Zákaznické reference</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/cs_CZ/pricing-packs">Implementační služby</a></li> <li><a class="dropdown-item" href="/cs_CZ/page/developers-on-demand">Development Services</a></li> <li><a class="dropdown-item" href="/cs_CZ/help">Podpora</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Upgrady</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">Github</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">Youtube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> Spojte se s námi na WhatsApp</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/cs_CZ/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Dohodnout demo </a> </div> </div> </span> </div> </li> <li><a href="/cs_CZ/pricing">Ceník</a></li> <li><a href="/cs_CZ/contactus">Kontakt</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Získejte pomoc</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/cs_CZ/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Služba podpory</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Přihlášení</a> <p class="text-muted">Zjištění vašich informací</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Nouzová situace? </h5> <p class="m-0 text-600"> Chat with us or use emergency lines </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/cs_CZ/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Přejděte na svůj účet Odoo </h5> <p class="m-0 text-600"> Spravujte své dokumenty nebo osobní údaje </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/cs_CZ/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Ještě nejsem zákazníkem </h5> <p class="m-0 text-600"> Naplánujte demo s obchodním poradcem </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Užitečné odkazy </h5> <p class="m-0 text-600"> <a href="/cs_CZ/page/docs">Odoo dokumentace</a> <br/> <a href="/cs_CZ/slides/all/tag/odoo-tutorials-9">Tutoriály Odoo</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone mr8 text-info"></i>Tísňové linky </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>Amerika</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>Latinská Amerika</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Evropa</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>Afrika</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Střední východ</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Asie</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="ab9fbbcce8fc7dc9518eb21136ab30a43ff99709o1763951436"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Vaše jméno </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Váš email </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Telefonní číslo <em class="fw-light">(volitelné)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Do kopie <em class="fw-light">(volitelné)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="např. odběratel1@doména.com, ..." class="form-control "/> <small class="form-text text-muted">Berte na vědomí, že odběratelé obdrží všechny zprávy, které budete sdílet</small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Identifikujte mě pomocí</label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Licenčního kódu</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL databáze</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com nebo mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 nebo SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Přihlaste se, pokud neznáte svůj licenční klíč </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Typ tiketu </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Dotaz ohledně mého předplatného nebo fakturace</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Dotaz ohledně použití nebo nastavení Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Nečekané chování systému</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Problém související s upgradem (produkční)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Problém s budoucím upgradem (testovací)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Problém se synchronizací banky</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Nemohu se dostat do svojí databáze</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Ostatní</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Typ tiketu </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Funkční otázka</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Rozvojové poradenství</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Aktualizace: změna verze</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Migrace: změna platformy</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Problém s výkonem</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Ostatní <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Keep in mind On Premise deployment or maintenance are not supported by our teams. Follow the technical doc for more information.If you are interested by developer on demand, please follow this link: https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Předmět </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Detailní popis </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Popište svůj problém: - Pokud máte chybu v tocích odoo.com, poskytněte snímek obrazovky nebo video. - Pokud se vaše společnost nebo správce změnil, poskytněte oficiální dokumenty a všechny změny (Nový název, daňové identifikační číslo, číslo účtu, e-mailová doména, ...). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Své dokumenty a osobní údaje můžete spravovat z <a href="/cs_CZ/my/account">váš účet</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Jaký tok máte v současné době? Jaký je očekávaný tok? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> You can find more information in our <a href="/cs_CZ/documentation">dokumentace</a> nebo z naší <a href="/cs_CZ/slides">eLearning</a> platforma </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> What are the steps to reproduce your errors? What is the current behavior you observe? Wihtout the issue, what would you be the behavior/result? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Provide as much information as you have (screenshot, video, traceback, ...) <br/> <i class="fa fa-question-circle text-info"></i> You can have more information from our <a href="/cs_CZ/documentation">dokumentace</a> nebo z naší <a href="/cs_CZ/slides">eLearning</a> platforma </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> Pokud se vyskytla chyba, můžete se prosím podělit o její kód? Mohli byste prosím sdílet client_id vašeho připojení? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Find more information in our <a href="/cs_CZ/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">dokumentace</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Did you encounter the issue in the process of an upgrade? If yes, describe the issue you encountered. If you encountered an issue in your upgraded test database: What is the link of your test database? What is the current behavior you observe? What would be the expected behavior? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Získejte další informace z našeho upgradového <a href="https://upgrade.odoo.com/">platforma</a> nebo <a href="/cs_CZ/documentation">dokumentace</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> What are the steps to reproduce the error ? Provide a screenshot of the error </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Zkontrolujte svůj <a href="/cs_CZ/my/subscriptions">stav předplatného</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Jazyk (rychlejší, pokud používáte angličtinu nebo francouzštinu): Adresa URL databáze: Verze a hostování Odoo: Obor podnikání: Požadavek (Uveďte jakoukoli úpravu nebo vývoj, pokud se týká vašeho požadavku): </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Nahrát soubor</label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ml8 fa fa-plus"></i> Přidat více příloh</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Neuvádějte citlivé údaje. S vašimi údaji budeme nakládat tak, jak je popsáno na stránce <a href="/cs_CZ/privacy" target="_blank">Zásady ochrany osobních údajů</a>, abychom vám pomohli vyřešit váš problém. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Odoo.sh staging větev</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> Souhlasím s tím, že tým podpory zasahuje ve fázi přípravy od vytvoření ticketu až do použití řešení. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Pokud je prázdná, může podpora zasáhnout do fáze nebo vytvořit novou. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> It seems you don’t have a pack or any remaining hours on your current pack, please contact your Account Manager: <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Vytvořit</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Musíte kontaktovat manažera účtu</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Máte <span class="x_wd_green_highlight_01">otázky</span>?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> What kind of support can I expect ? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Odoo support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo Support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis. </p> <p> If you encounter an issue in a custom module or custom code (extra lines of code), support can be provided as long as the subscription contains maintenance costs for additional lines of code. </p> <p> Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shiping provider, ....). These topic can be covered through a <a href="/cs_CZ/pricing-packs">Odoo Success Pack</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> I don't have subscription or database, how to contact us? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Kontaktujte nás pomocí <a href="/cs_CZ/contactus">stránka kontaktujte nás</a> nebo naplánujte setkání s jedním z <a href="/cs_CZ/appointment">our business expert</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> How to set up a domain name ? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Užitečné informace najdete na této stránce <a href="/cs_CZ/documentation/latest/applications/websites/website/configuration/domain_names.html">stránka</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> How to change my company information ? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Chcete-li změnit informace, jako je jméno, adresa nebo kontakt, přejděte na stránku <a href="/cs_CZ/my/account">váš portal</a>. Chcete-li změnit vaše daňové identifikační číslo, vyplňte tento <a href="/cs_CZ/help?stage=administration">formulář</a> a poskytněte co nejvíce informací, které prokazují identitu vaší společnosti: </p> <ul> <li>Daňový registrační doklad se jménem a adresou</li> <li>odkaz na oficiální veřejné informace společnosti (BCE, ...)</li> <li>doklad o nabytí</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> I have to change the admin of my databases or my odoo.sh project, how to do ? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Inside your database, you can add users and give them all accesses needed to administrate the database. Contact us if the initial admin do not have access to the database anymore. For your odoo.sh project, follow this steps to change the owner. Fill in this <a href="/cs_CZ/help?stage=administration">formulář</a> pokud potřebujete další podporu. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> How to upgrade my database ? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> The upgrade of your database depend on the hosting of your database. Go to the <a href="https://upgrade.odoo.com">stránka aktualizace</a> pro více informaci. Můžete nás kontaktovat přes tento <a href="/cs_CZ/help?stage=migration">formulář</a> pokud narazíte na chybu během testů. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> How to change my database hosting ? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> It is possible to migrate from one hosting option to another, read the <a href="/cs_CZ/documentation/latest/administration/hosting.html">dokumentace</a>. The support team can assist to move to the online platform. For other move, contact your partner or your account manager. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> How is my data managed? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> You can find useful information by visiting these pages: <ul> <li><a href="/cs_CZ/privacy">Soukromí</a></li> <li><a href="/cs_CZ/gdpr">GDPR</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> What is odoo security compliance ? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>You can find useful information by visiting these pages: <ul> <li><a href="/cs_CZ/security">Stránka o zabezpečení</a></li> </ul> </p> </div> </div> </div> </div> </div> </div> </form> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc o_footer_slideout"> <div id="footer" class="container o_not_editable "> <span class="o_logo o_logo_inverse d-block mx-auto o_footer_logo my-5"></span> <div class="row"> <div class="col-12 col-lg-7 col-xl-6"> <div class="row"> <div class="col-12 col-md-4 mb-3 mb-md-0"> <div class="row"> <div class="col-6 col-md-12"> <span class="o_footer_title">Komunita</span> <ul class="o_footer_links list-unstyled"> <li><a href="/cs_CZ/slides/all/tag/odoo-tutorials-9">Tutoriály</a></li> <li><a href="/cs_CZ/page/docs">Dokumentace</a></li> <li><a href="/cs_CZ/forum/help-1">Fórum</a></li> </ul> </div> <div class="col-6 col-md-12"> <span class="o_footer_title">Open Source</span> <ul class="o_footer_links 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Latina)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es_ES/help" data-url_code="es_ES" title=" Español"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/es.png?height=25" alt="" loading="lazy"/> <span class=""> Español</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/th_TH/help" data-url_code="th_TH" title=" ภาษาไทย"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/th.png?height=25" alt="" loading="lazy"/> <span class=""> ภาษาไทย</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/tr_TR/help" data-url_code="tr_TR" title=" Türkçe"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/tr.png?height=25" alt="" loading="lazy"/> <span class=""> Türkçe</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/uk_UA/help" data-url_code="uk_UA" title=" українська"> <img class="o_lang_flag " 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