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</style> </head> <body class="page-template page-template-template-faq page-template-template-faq-php page page-id-28 faq sidebar-primary">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K7BGSFH" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5Q2G2WTQ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <div class="wrap container" role="document"> <div class="content row"> <main class="main"> <div class="jlfamily-faq-container"> <section class="page-header-thumbnail-image"> <img width="1920" height="1280" src="/vancouver/wp-content/uploads/sites/42/2024/04/FAQ-Banner-scaled.webp" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" decoding="async" fetchpriority="high" srcset="/vancouver/wp-content/uploads/sites/42/2024/04/FAQ-Banner-scaled.webp 1920w, 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class="menu-link sub-menu-link">Home care services</a> <div class="child-menu"><ul class="sub-menu uk-nav uk-navbar-dropdown-nav menu-depth-even sub-sub-menu menu-depth-2"> <li id="nav-menu-item-733-header-mobile" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/hospital-recovery-care/" class="menu-link sub-menu-link">Post-hospitalization</a></li> <li id="nav-menu-item-735-header-mobile" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/respite-care/" class="menu-link sub-menu-link">Overnight & respite care</a></li> <li id="nav-menu-item-737-header-mobile" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a 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sub-menu-link">Specialized care</a></li> <li id="nav-menu-item-738-header-mobile" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/disability-support/" class="menu-link sub-menu-link">Disability care</a></li> </ul></div> </li> </ul></div> </li> <li id="nav-menu-item-731-header-mobile" class="main-menu-item menu-depth-even__item menu-item-depth-0 menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children uk-parent"><a href="#" class="menu-link main-menu-link">About us</a> <div class="uk-navbar-dropdown"><ul class="sub-menu uk-nav uk-navbar-dropdown-nav __ menu-depth-1"> <li id="nav-menu-item-557-header-mobile" class="sub-menu-item menu-depth-odd__item menu-item-depth-1 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/our-team/" class="menu-link sub-menu-link">Our team</a></li> <li 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consultation-btn menu-item menu-item-type-custom menu-item-object-custom"><a href="/consultation/" class="menu-link main-menu-link">FREE In-Home Consultation</a></li> </ul> </nav> </div> <div class="mobile-menu-icon-container"> <a class="uk-navbar-toggle uk-navbar-toggle-animate" uk-navbar-toggle-icon uk-toggle="target: .mobile-menu; cls: mobile-header-toggle" aria-expanded="false" ></a> </div> </div> </div>  <nav class="uk-navbar mobile-navbar-container uk-hidden@l" uk-navbar> <div class="mobile-navbar mobile-menu"> <div class="location-container"> <div class="location"> <a href="https://justlikefamily.ca/vancouver"> Vancouver, BC </a> </div> <a href="/locations/" class="change-location" >Change Location</a> </div> <div class="phone-container"> <a href="tel:(604)440-3331"><i class="fas fa-phone"></i> (604) 440-3331</a> </div> <ul id="menu-main-menu-1" class="uk-nav-primary uk-nav-parent-icon primary-header-menu" uk-nav><li id="nav-menu-item-730" class="main-menu-item 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menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/respite-care/" class="menu-link sub-menu-link">Overnight & respite care</a></li> <li id="nav-menu-item-737" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/housekeeping-for-seniors/" class="menu-link sub-menu-link">Housekeeping</a></li> <li id="nav-menu-item-736" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/companionship-for-seniors/" class="menu-link sub-menu-link">Outings & companionship</a></li> <li id="nav-menu-item-734" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/personal-care/" class="menu-link sub-menu-link">Personal care</a></li> <li id="nav-menu-item-732" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/specialized-care/" class="menu-link sub-menu-link">Specialized care</a></li> <li id="nav-menu-item-738" class="sub-menu-item sub-sub-menu-item menu-depth-even__item menu-item-depth-2 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/disability-support/" class="menu-link sub-menu-link">Disability care</a></li> </ul> </li> </ul> </li> <li id="nav-menu-item-731" class="main-menu-item menu-depth-even__item menu-item-depth-0 menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children uk-parent"><a href="#" class="menu-link main-menu-link">About us</a> <ul class="sub-menu uk-nav-sub __ menu-depth-1"> <li id="nav-menu-item-557" class="sub-menu-item menu-depth-odd__item menu-item-depth-1 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/our-team/" class="menu-link sub-menu-link">Our team</a></li> <li id="nav-menu-item-739" class="sub-menu-item menu-depth-odd__item menu-item-depth-1 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/senior-home-care-vancouver-reviews/" class="menu-link sub-menu-link">Testimonials</a></li> <li id="nav-menu-item-600" class="sub-menu-item menu-depth-odd__item menu-item-depth-1 menu-item menu-item-type-post_type menu-item-object-page"><a href="https://justlikefamily.ca/vancouver/jobs/" class="menu-link sub-menu-link">Careers</a></li> </ul> </li> <li id="nav-menu-item-558" class="main-menu-item menu-depth-even__item menu-item-depth-0 menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-28 current_page_item"><a href="https://justlikefamily.ca/vancouver/faq/" class="menu-link main-menu-link">FAQ</a></li> <li id="nav-menu-item-673" class="main-menu-item menu-depth-even__item menu-item-depth-0 consultation-btn menu-item menu-item-type-custom menu-item-object-custom"><a href="/consultation/" class="menu-link main-menu-link">FREE In-Home Consultation</a></li> </ul> <div class="login-container uk-flex uk-flex-center"> <a href="https://12001.axiscare.com/" target="_blank"> <div class="triangle-image-container"> <img width="19" height="21" src="https://justlikefamily.ca/vancouver/wp-content/themes/jlfamily-local/dist/images/triangle.svg" alt="" /> </div> Client Login </a> </div> </div> </nav> </div> <div class="title-container uk-flex uk-flex-middle"> <h1 class="uk-text-center uk-margin-auto">FAQ</h1> </div> </header> </div> </section> <div class="faq-page"> <div class="jlf-block-page-top-title-text uk-flex uk-flex-column uk-flex-middle uk-margin-auto top-title-reduce-padding"> <h2 class="page-top-title uk-text-center">More information for <u> you </u></h2> <span class="page-top-text uk-text-center">We’re answering your most frequently asked questions about home care assistance in Vancouver.</span> </div> <div class="jlf-block-btn-triangle-icon uk-flex uk-flex-center "> <a href="https://12001.axiscare.com/" target="_blank" rel="noopener"> <img decoding="async" width="20" height="20" src="https://justlikefamily.ca/vancouver/wp-content/themes/jlfamily-local/dist/images/triangle.svg" alt=""> Client Login </a> </div> <div class="jlf-block-faq uk-flex uk-flex-column "> <div class="single-faq" uk-accordion> <div class=""> <a class="h5 uk-accordion-title uk-flex uk-flex-between uk-flex-top" href>Are your providers licensed, bonded and insured?<i class="fa-solid fa-chevron-down"></i></a> <div class="uk-accordion-content"> <p>Yes. Safety is the top priority. Every caregiver in our team undergoes CPR training, and we specifically employ certified Health Care Aids (HCAs) who receive further training tailored to individual care plans. This supplementary training includes aspects such as food handling and WHMIS guidelines. We prioritize the safety and security of our clients by ensuring that all staff members are bonded and insured, both through our commercial insurance policies and WorkSafeBC coverage.</p> </div> </div> </div> <div class="single-faq" uk-accordion> <div class=""> <a class="h5 uk-accordion-title uk-flex uk-flex-between uk-flex-top" href>Are your providers Covid vaccinated?<i class="fa-solid fa-chevron-down"></i></a> <div class="uk-accordion-content"> <p>All of our caregivers have the required vaccinations for the various work environments they encounter: hospitals, senior residences, long-term care facilities, and your home.</p> </div> </div> </div> <div class="single-faq" uk-accordion> <div class=""> <a class="h5 uk-accordion-title uk-flex uk-flex-between uk-flex-top" href>Is your home care assistance flexible with days and hours?<i class="fa-solid fa-chevron-down"></i></a> <div class="uk-accordion-content"> <p>Yes. We specialize in customizing everything to your needs! That means that we can support mornings, days, evenings, and overnight. We even support 24/7! </p> </div> </div> </div> <div class="single-faq" uk-accordion> <div class=""> <a class="h5 uk-accordion-title uk-flex uk-flex-between uk-flex-top" href>Do you have Cantonese-speaking caregivers?<i class="fa-solid fa-chevron-down"></i></a> <div class="uk-accordion-content"> <p>Yes. Just Like Family Home Care is all about matching the perfect caregiver with your family and loved one. Oftentimes, sharing a common language is going to support the therapeutic relationship between your loved one and the caregiver. Not only do we have Cantonese speakers, but we have caregivers that speak over 20 different languages!</p> </div> </div> </div> </div> <div class=" jlfamily-testimonial-page-block-container uk-margin-auto" style=""> <div class="overlay"> </div> </div> <div class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content"></div></div></div> <div class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content"> <div style="padding-bottom:4%;padding-top:8%" class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content"> <h3 class="wp-block-heading has-text-align-center">Learn more about our home care assistance in Vancouver</h3> </div></div></div> <div class="jlfamily-services-block-container uk-container uk-container-large no-right-padding-mobile "> <div class="services-container">  <div class="uk-slider uk-hidden@s" uk-slider="finite: true"> <ul class="uk-slider-items uk-grid service-items" uk-grid> <li class="uk-width-1-1 uk-width-1-2@s uk-width-1-4@l service-container slider" > <div class="service-image uk-margin-auto"> <a href="https://justlikefamily.ca/vancouver/personal-care"> <img decoding="async" width="1" height="1" src="/vancouver/wp-content/uploads/sites/42/2024/01/Personal-Support.svg" class="attachment-medium size-medium" alt="Personal care for seniors in Vancouver" /> </a> </div> <div class="service-title uk-text-center"> Personal Care </div> <div class="service-button-container uk-text-center"> <a href="https://justlikefamily.ca/vancouver/personal-care">Learn more <i class="fa-solid fa-arrow-right"></i> </a> </div> </li> <li class="uk-width-1-1 uk-width-1-2@s uk-width-1-4@l service-container slider" > <div class="service-image uk-margin-auto"> <a href="https://justlikefamily.ca/vancouver/companionship-for-seniors"> <img loading="lazy" decoding="async" 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