Introduction to developing functions

<!DOCTYPE html><html lang="en" style="" data-color-mode="system" class=" useReactApp "><head><script src="https://cdn.readme.io/public/js/force-firefox-anchor-jump.js?1732290089794"></script><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="readme-deploy" content="5.235.0"><meta name="readme-subdomain" content="voiceflow-developer"><meta name="readme-version" content="2.0"><title>Introduction to developing functions</title><meta name="description" content="In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8). Example functions Extract Chunks from a Knowledge Base Response: Click to Download Send ..."><meta property="og:title" content="Introduction to developing functions"><meta property="og:description" content="In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8). Example functions Extract Chunks from a Knowledge Base Response: Click to Download Send ..."><meta property="og:site_name" content="Voiceflow"><meta name="twitter:title" content="Introduction to developing functions"><meta name="twitter:description" content="In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8). 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rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/welcome"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Welcome to the docs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-in-your-stack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow fits in your tech stack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/step-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Quick start guide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Building a telecom customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/removing-hallucinations-for-a-banking-customer-support-bot"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Removing hallucinations for a banking customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/a-nyt-cooking-recipe-agent-using-rag"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A NYT Cooking recipe agent using RAG</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rebuilding-a-retail-stores-digital-agent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Rebuilding Sephora's digital agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Admin and support" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Admin and support</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Managing workspaces and team members</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign-On (SSO) and SAML support</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/roles-permissions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Roles and permissions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/billing-plans"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and plans</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/token-top-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Token Top-up</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/get-help"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Get help</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Courses</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voiceflow Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voiceflow Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Get Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Get Familiar with Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-user-input"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Accept User Input</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Build an AI Support Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Build an AI Support Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Answer Questions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-2-sending-a-ticket-to-zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Sending a Ticket to Zendesk</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-3-book-a-demo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Book a Demo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-4-debugging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 4: Deploy & Customize Webchat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Plan, Build, and Launch a Production Q&A Slack Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plan, Build, and Launch a Production Q&A Slack Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-planning"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Planning</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-building"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-deploying"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">QA and Deploying</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-technical-walkthrough"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Full Technical Walkthrough</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Building Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/building-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Platform fundamentals" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform fundamentals</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workspaces and Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Management System (CMS)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/canvas"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Canvas</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/steps-blocks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps and Blocks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/components"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Components</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/template-library"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Template Library</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-tool"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Tool</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collaboration features</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sharing-prototypes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sharing Prototypes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/publishing-environments-backups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publishing, Environments and Backups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/languages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Languages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/importing-exporting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Importing or exporting projects and functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/secrets-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Secrets Manager</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Understand" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understand</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understanding: How AI Agents Understand User Inputs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Intents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Intents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-intent-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Intent CMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llm-intent-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using LLMs (Hybrid)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nlu-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using NLU</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/previewing-intent-classification-and-improvements"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Previewing Intent Classification and Improvements</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Entities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Entities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Entities</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-entity-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Entities CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Events" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Events</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-events-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Events</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Steps & Tools" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps & Tools</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/buttons-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Buttons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/memory"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Memory</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/understanding-heirarchy"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Improving understanding</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Decide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Decide</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/variables-set"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/set-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/logic"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conditions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/api-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/javascript-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">JavaScript step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Functions" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Functions</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link active" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to developing functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/developing-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Implementing function code</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/functions-listen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Supporting listen in functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/function-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Function step</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kb-search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">KB Search</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Respond" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Respond</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/images"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Images</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cards-carousels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cards and Carousels</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/speak"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Speak</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/response-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Response AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-match"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Match handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-reply-response"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Reply handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompt-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompt</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Getting started</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-builder"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Builder</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Deploying Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/deploying-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Chat" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Chat</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-web-chat-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom forms and extensions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/customization-configuration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding custom Variables</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/embed-customize-styling"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Embed and customize styling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-configurations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Modify configurations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Triggers</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-chat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Open sourced react-chat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Telephony" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telephony</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting up Twilio integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-voice-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring voice settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-using-custom-voice-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced - Using custom voice actions</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Text-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Text-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-discord"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Discord</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-slack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Slack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-telegram"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telegram</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-ms-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Teams</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-vapi"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">VAPI</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://xavidop.me/alexa/2023-11-21-voiceflow-alexa/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alexa</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-voice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio Voice IVR</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/elevenlabs-api-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom TTS (ElevenLabs)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whisper-asr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom ASR (Whisper)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Custom interfaces and deploying through APIs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom interfaces and deploying through APIs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-channel-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom deployment channel (API)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-unity"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unity AI Powered NPC</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify In-Store Copilot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-embedded-educhat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Documentation Copilot</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Improving Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Agent enhancement cookbook" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Agent enhancement cookbook</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bring your own LLM</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/langchain-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/live-chat-handoff"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Live Chat Handoff</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-advanced-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building Advanced Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-rag-filtering-and-tagging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced RAG Filtering and Tagging</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adding-live-internet-search-to-your-rag-solution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding live internet search to your RAG solution</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/pii-redaction-for-ai-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PII redaction for AI Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llmlingua2-prompt-compression"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LLMLingua2 Prompt Compression</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gpt4o-fallback-claude3-aigateway"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">GPT-4o with fallback to Claude 3 Sonnet</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/integrating-perplexity-into-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Integrating Perplexity into Voiceflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/automated-emails-with-user-transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generate Automated Emails with User Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-voiceflow-with-open-source-models"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Voiceflow with Open Source Models</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-voices-for-your-agent-using-elevenlabs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Voices for your Agent using ElevenLabs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/how-does-the-knowledge-base-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How does the Knowledge Base work</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Prompting and LLMs</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompts" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/using-large-language-models-llms-in-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are LLMs?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompting" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompting</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/types-of-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Types of prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crafting-great-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crafting great prompts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-prevention"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Hallucinations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucinations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-reduction"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucination reduction</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">RESOURCES</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for FAQ" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQ</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are Tokens?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-the-sitemap-for-a-website"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find the Sitemap for a website</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ai-token-purchase-confirmation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AI Token Purchase Confirmation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-your-assistant-version-id-and-project-id"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find your Assistant version ID and project ID</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-fix-a-loading-screen-error"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Fix a Loading Screen Error</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-use-speech-effects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to use speech effects?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/missing-steps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">I'm missing steps?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-voiceflows-nlu-exports-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow's NLU Exports Work</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adjusting-the-nlu-intent-confidence-threshold"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjusting the NLU Intent Confidence Threshold</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-do-i-log-out-of-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How do I log out of Voiceflow?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-specific-models-in-voiceflow-kb-query-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Specific Models in Voiceflow KB Query API</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Templates</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Introduction to developing functions</h1></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/custom-functions"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<p>In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8).</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="example-functions"></div><div class="heading-text"><div id="section-example-functions" class="heading-anchor_backwardsCompatibility"></div>Example functions</div><a aria-label="Skip link to Example functions" class="heading-anchor-icon fa fa-anchor" href="#example-functions"></a></h2> <p><strong>Extract Chunks from a Knowledge Base Response:</strong><a href="https://drive.google.com/uc?export=download&amp;id=15t2e-Rei3Pj-xbqezjo6qNYe9N04pEwA" target="" title="">Click to Download</a></p> <p><strong>Send a Query to Mistral 7xB and Parse Answer (via. together.ai):</strong> <a href="https://drive.google.com/uc?export=download&amp;id=1d2nRcmVXYVzdmyYhBwKjTQLHbo9HH9VM" target="" title="">Click to Download</a></p> <p><strong>The function</strong> <a href="https://www.voiceflow.com/resources-template?products=Function" target="" title="">marketplace</a> :You can find a large collection of Voiceflow and community-made functions on our marketplace that you can study for inspiration and code formatting.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="overview"></div><div class="heading-text"><div id="section-overview" class="heading-anchor_backwardsCompatibility"></div>Overview</div><a aria-label="Skip link to Overview" class="heading-anchor-icon fa fa-anchor" href="#overview"></a></h1> <p>The Functions page in Voiceflow serves as a central hub for managing custom functions that enhance the capabilities of your AI agent. Here, you can create, edit, and organize functions that execute specific logic or calculations based on user inputs or other data.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/85f5e0f-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="to-create-a-function"></div><div class="heading-text"><div id="section-to-create-a-function" class="heading-anchor_backwardsCompatibility"></div>To create a function</div><a aria-label="Skip link to To create a function" class="heading-anchor-icon fa fa-anchor" href="#to-create-a-function"></a></h2> <ol> <li>In the Function page, <strong>click on the &quot;New function&quot;</strong> button in the upper right area of the screen.</li> <li>A modal will appear prompting you to enter details for the new function.</li> <li><strong>Enter a name</strong> for the function in the &quot;Name&quot; field鈥攃hoose a name that clearly represents the function&#x27;s purpose, such as &quot;Create Ticket&quot;.</li> <li><strong>Provide a description</strong> in the &quot;Description&quot; text box, which explains the function&#x27;s purpose, like &quot;This function will create a Zendesk ticket.&quot; The function description will be displayed on the function step editor when used on canvas for designer visibility.</li> <li>Once all information is entered, <strong>click &quot;Create function&quot;</strong> to save the new function.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="configure-a-function"></div><div class="heading-text"><div id="section-configure-a-function" class="heading-anchor_backwardsCompatibility"></div>Configure a function</div><a aria-label="Skip link to Configure a function" class="heading-anchor-icon fa fa-anchor" href="#configure-a-function"></a></h2> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/30ea6cb-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <ol> <li>Once created, you can define the function&#x27;s logic within the editor. You can learn more about how to write function code in the sections below.</li> <li>On the right editor, you should see the <strong>input variables</strong>, <strong>output variables</strong>, and <strong>paths</strong> sections. Input variables, output variables, and paths define the function interface that a designer would interact with to use your function as a step.</li> <li><strong>Input Variables</strong>: <ol> <li>Adding Variables: You can define input variables that the function will accept. These are the data points you provide to the function for processing.</li> <li>Instructions: For each input variable, you can add instructions that describe the variable&#x27;s purpose or provide guidance on the type of data expected, available as a Builder note on-canvas.</li> </ol> </li> <li><strong>Output Variables</strong>: <ol> <li>Defining Outputs: Output variables are where you specify what data the function will return after processing. These variables can be used in subsequent steps of your conversation flow.</li> <li>Instructions: Just like with input variables, you can provide instructions or a description for each output variable, ensuring users understand what data will be provided.</li> </ol> </li> <li><strong>Paths</strong>: <ol> <li>Creating Execution Paths: Paths allow you to define different execution flows based on the function&#x27;s output. You can specify multiple paths for different scenarios or outcomes of the function.</li> <li>On-Canvas Labels: Each path can be given an on-canvas label, which serves as a visual cue on the design canvas, helping users understand where each path leads.</li> </ol> </li> <li><strong>Description</strong>: The description section is where you provide a high-level overview of what the function does. This should be a clear and concise explanation to ensure that anyone using the function can understand its intended purpose and the context in which it should be used.</li> <li><strong>Image</strong>: You can upload or select an image to represent your function visually. This image will appear as an icon on the design canvas, making it easier to identify the function at a glance and aiding in creating a more intuitive design experience.</li> </ol> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="best-practices"></div><div class="heading-text"><div id="section-best-practices" class="heading-anchor_backwardsCompatibility"></div>Best Practices</div><a aria-label="Skip link to Best Practices" class="heading-anchor-icon fa fa-anchor" href="#best-practices"></a></h1> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="add-designer-friendly-documentation"></div><div class="heading-text"><div id="section-add-designer-friendly-documentation" class="heading-anchor_backwardsCompatibility"></div>Add designer-friendly documentation</div><a aria-label="Skip link to Add designer-friendly documentation" class="heading-anchor-icon fa fa-anchor" href="#add-designer-friendly-documentation"></a></h2> <p>Functions are intended to be build by code-literate developers and typically used by non-technical designers. </p> <p>When building your function, <strong>take advantage of the built-in documentation features</strong>. </p> <ol> <li><strong>Function description</strong> - Use the Description field of a function definition to describe the purpose of a function, give some example use-cases, etc.</li> <li><strong>Variable documentation</strong> - Use the variable-level documentation fields to describe the purpose of a variable, the acceptable range of argument values, etc. </li> <li><strong>Image</strong> - Use the Image field of a function definition to provide a visual cue on the function鈥檚 purpose. Adding a unique icon to a function also helps with its readability as a step on the Voiceflow canvas.</li> </ol> <p>Additionally, your documentation should be <strong>aimed towards a non-technical audience</strong>. It should use simple language that does not require an understanding of coding. This allows your function to be usable by a wider audience, as not everyone using Voiceflow is code literate.</p> <hr/> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="learn-more"></div><div class="heading-text"><div id="section-learn-more" class="heading-anchor_backwardsCompatibility"></div>Learn more</div><a aria-label="Skip link to Learn more" class="heading-anchor-icon fa fa-anchor" href="#learn-more"></a></h3> <ul> <li><a href="https://docs.voiceflow.com/docs/developing-functions-copy-1" target="" title="">Implementing Function Code</a>: Learn how to write function code, process inputs and outputs, and make network requests within Voiceflow.</li> <li><a href="https://docs.voiceflow.com/docs/functions" target="" title="">Function Step</a>: Learn how to use the function step within your Voiceflow projects by visiting the Function Step documentation.</li> <li><a href="https://www.voiceflow.com/resources-template?products=Function" target="" title="">Voiceflow Marketplace</a>: Discover pre-made functions and get inspiration from the Voiceflow Function Marketplace.</li> </ul>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><p>In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8).</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="example-functions"></div><div class="heading-text"><div id="section-example-functions" class="heading-anchor_backwardsCompatibility"></div>Example functions</div><a aria-label="Skip link to Example functions" class="heading-anchor-icon fa fa-anchor" href="#example-functions"></a></h2> <p><strong>Extract Chunks from a Knowledge Base Response:</strong><a target="_self" href="https://drive.google.com/uc?export=download&id=15t2e-Rei3Pj-xbqezjo6qNYe9N04pEwA">Click to Download</a></p> <p><strong>Send a Query to Mistral 7xB and Parse Answer (via. together.ai):</strong> <a target="_self" href="https://drive.google.com/uc?export=download&id=1d2nRcmVXYVzdmyYhBwKjTQLHbo9HH9VM">Click to Download</a></p> <p><strong>The function</strong> <a target="_self" href="https://www.voiceflow.com/resources-template?products=Function">marketplace</a> :You can find a large collection of Voiceflow and community-made functions on our marketplace that you can study for inspiration and code formatting.</p> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="overview"></div><div class="heading-text"><div id="section-overview" class="heading-anchor_backwardsCompatibility"></div>Overview</div><a aria-label="Skip link to Overview" class="heading-anchor-icon fa fa-anchor" href="#overview"></a></h1> <p>The Functions page in Voiceflow serves as a central hub for managing custom functions that enhance the capabilities of your AI agent. Here, you can create, edit, and organize functions that execute specific logic or calculations based on user inputs or other data.</p> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/85f5e0f-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="to-create-a-function"></div><div class="heading-text"><div id="section-to-create-a-function" class="heading-anchor_backwardsCompatibility"></div>To create a function</div><a aria-label="Skip link to To create a function" class="heading-anchor-icon fa fa-anchor" href="#to-create-a-function"></a></h2> <ol> <li>In the Function page, <strong>click on the "New function"</strong> button in the upper right area of the screen.</li> <li>A modal will appear prompting you to enter details for the new function.</li> <li><strong>Enter a name</strong> for the function in the "Name" field鈥攃hoose a name that clearly represents the function's purpose, such as "Create Ticket".</li> <li><strong>Provide a description</strong> in the "Description" text box, which explains the function's purpose, like "This function will create a Zendesk ticket." The function description will be displayed on the function step editor when used on canvas for designer visibility.</li> <li>Once all information is entered, <strong>click "Create function"</strong> to save the new function.</li> </ol> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="configure-a-function"></div><div class="heading-text"><div id="section-configure-a-function" class="heading-anchor_backwardsCompatibility"></div>Configure a function</div><a aria-label="Skip link to Configure a function" class="heading-anchor-icon fa fa-anchor" href="#configure-a-function"></a></h2> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/30ea6cb-image.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <ol> <li>Once created, you can define the function's logic within the editor. You can learn more about how to write function code in the sections below.</li> <li>On the right editor, you should see the <strong>input variables</strong>, <strong>output variables</strong>, and <strong>paths</strong> sections. Input variables, output variables, and paths define the function interface that a designer would interact with to use your function as a step.</li> <li><strong>Input Variables</strong>: <ol> <li>Adding Variables: You can define input variables that the function will accept. These are the data points you provide to the function for processing.</li> <li>Instructions: For each input variable, you can add instructions that describe the variable's purpose or provide guidance on the type of data expected, available as a Builder note on-canvas.</li> </ol> </li> <li><strong>Output Variables</strong>: <ol> <li>Defining Outputs: Output variables are where you specify what data the function will return after processing. These variables can be used in subsequent steps of your conversation flow.</li> <li>Instructions: Just like with input variables, you can provide instructions or a description for each output variable, ensuring users understand what data will be provided.</li> </ol> </li> <li><strong>Paths</strong>: <ol> <li>Creating Execution Paths: Paths allow you to define different execution flows based on the function's output. You can specify multiple paths for different scenarios or outcomes of the function.</li> <li>On-Canvas Labels: Each path can be given an on-canvas label, which serves as a visual cue on the design canvas, helping users understand where each path leads.</li> </ol> </li> <li><strong>Description</strong>: The description section is where you provide a high-level overview of what the function does. This should be a clear and concise explanation to ensure that anyone using the function can understand its intended purpose and the context in which it should be used.</li> <li><strong>Image</strong>: You can upload or select an image to represent your function visually. This image will appear as an icon on the design canvas, making it easier to identify the function at a glance and aiding in creating a more intuitive design experience.</li> </ol> <h1 class="heading heading-1 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="best-practices"></div><div class="heading-text"><div id="section-best-practices" class="heading-anchor_backwardsCompatibility"></div>Best Practices</div><a aria-label="Skip link to Best Practices" class="heading-anchor-icon fa fa-anchor" href="#best-practices"></a></h1> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="add-designer-friendly-documentation"></div><div class="heading-text"><div id="section-add-designer-friendly-documentation" class="heading-anchor_backwardsCompatibility"></div>Add designer-friendly documentation</div><a aria-label="Skip link to Add designer-friendly documentation" class="heading-anchor-icon fa fa-anchor" href="#add-designer-friendly-documentation"></a></h2> <p>Functions are intended to be build by code-literate developers and typically used by non-technical designers. </p> <p>When building your function, <strong>take advantage of the built-in documentation features</strong>. </p> <ol> <li><strong>Function description</strong> - Use the Description field of a function definition to describe the purpose of a function, give some example use-cases, etc.</li> <li><strong>Variable documentation</strong> - Use the variable-level documentation fields to describe the purpose of a variable, the acceptable range of argument values, etc. </li> <li><strong>Image</strong> - Use the Image field of a function definition to provide a visual cue on the function鈥檚 purpose. Adding a unique icon to a function also helps with its readability as a step on the Voiceflow canvas.</li> </ol> <p>Additionally, your documentation should be <strong>aimed towards a non-technical audience</strong>. It should use simple language that does not require an understanding of coding. This allows your function to be usable by a wider audience, as not everyone using Voiceflow is code literate.</p> <hr/> <h3 class="heading heading-3 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="learn-more"></div><div class="heading-text"><div id="section-learn-more" class="heading-anchor_backwardsCompatibility"></div>Learn more</div><a aria-label="Skip link to Learn more" class="heading-anchor-icon fa fa-anchor" href="#learn-more"></a></h3> <ul> <li><a target="_self" href="/docs/developing-functions-copy-1">Implementing Function Code</a>: Learn how to write function code, process inputs and outputs, and make network requests within Voiceflow.</li> <li><a target="_self" href="/docs/functions">Function Step</a>: Learn how to use the function step within your Voiceflow projects by visiting the Function Step documentation.</li> <li><a target="_self" href="https://www.voiceflow.com/resources-template?products=Function">Voiceflow Marketplace</a>: Discover pre-made functions and get inspiration from the Voiceflow Function Marketplace.</li> </ul></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated about 1 month ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li> <ul> <li><a href="#example-functions">Example functions</a></li> </ul> </li> <li> <a href="#overview">Overview</a> <ul> <li><a href="#to-create-a-function">To create a function</a></li> <li><a href="#configure-a-function">Configure a function</a></li> </ul> </li> <li> <a href="#best-practices">Best Practices</a> <ul> <li><a href="#add-designer-friendly-documentation">Add designer-friendly documentation</a></li> </ul> </li> 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Functions are written in JavaScript (ES6 on V8).\n\n## Example functions\n\n**Extract Chunks from a Knowledge Base Response:**[Click to Download](https://drive.google.com/uc?export=download&id=15t2e-Rei3Pj-xbqezjo6qNYe9N04pEwA)\n\n**Send a Query to Mistral 7xB and Parse Answer (via. together.ai):** [Click to Download](https://drive.google.com/uc?export=download&id=1d2nRcmVXYVzdmyYhBwKjTQLHbo9HH9VM)\n\n**The function** [marketplace](https://www.voiceflow.com/resources-template?products=Function) :You can find a large collection of Voiceflow and community-made functions on our marketplace that you can study for inspiration and code formatting.\n\n# Overview\n\nThe Functions page in Voiceflow serves as a central hub for managing custom functions that enhance the capabilities of your AI agent. Here, you can create, edit, and organize functions that execute specific logic or calculations based on user inputs or other data.\n\n![](https://files.readme.io/85f5e0f-image.png)\n\n## To create a function\n\n1. In the Function page, **click on the \"New function\"** button in the upper right area of the screen.\n2. A modal will appear prompting you to enter details for the new function.\n3. **Enter a name** for the function in the \"Name\" field鈥攃hoose a name that clearly represents the function's purpose, such as \"Create Ticket\".\n4. **Provide a description** in the \"Description\" text box, which explains the function's purpose, like \"This function will create a Zendesk ticket.\" The function description will be displayed on the function step editor when used on canvas for designer visibility.\n5. Once all information is entered, **click \"Create function\"** to save the new function.\n\n## Configure a function\n\n![](https://files.readme.io/30ea6cb-image.png)\n\n1. Once created, you can define the function's logic within the editor. You can learn more about how to write function code in the sections below.\n2. On the right editor, you should see the **input variables**, **output variables**, and **paths** sections. Input variables, output variables, and paths define the function interface that a designer would interact with to use your function as a step.\n3. **Input Variables**:\n 1. Adding Variables: You can define input variables that the function will accept. These are the data points you provide to the function for processing.\n 2. Instructions: For each input variable, you can add instructions that describe the variable's purpose or provide guidance on the type of data expected, available as a Builder note on-canvas.\n4. **Output Variables**:\n 1. Defining Outputs: Output variables are where you specify what data the function will return after processing. These variables can be used in subsequent steps of your conversation flow.\n 2. Instructions: Just like with input variables, you can provide instructions or a description for each output variable, ensuring users understand what data will be provided.\n5. **Paths**:\n 1. Creating Execution Paths: Paths allow you to define different execution flows based on the function's output. You can specify multiple paths for different scenarios or outcomes of the function.\n 2. On-Canvas Labels: Each path can be given an on-canvas label, which serves as a visual cue on the design canvas, helping users understand where each path leads.\n6. **Description**: The description section is where you provide a high-level overview of what the function does. This should be a clear and concise explanation to ensure that anyone using the function can understand its intended purpose and the context in which it should be used.\n7. **Image**: You can upload or select an image to represent your function visually. This image will appear as an icon on the design canvas, making it easier to identify the function at a glance and aiding in creating a more intuitive design experience.\n\n# Best Practices\n\n## Add designer-friendly documentation\n\nFunctions are intended to be build by code-literate developers and typically used by non-technical designers. \n\nWhen building your function, **take advantage of the built-in documentation features**. \n\n1. **Function description** - Use the Description field of a function definition to describe the purpose of a function, give some example use-cases, etc.\n2. **Variable documentation** - Use the variable-level documentation fields to describe the purpose of a variable, the acceptable range of argument values, etc. \n3. **Image** - Use the Image field of a function definition to provide a visual cue on the function鈥檚 purpose. Adding a unique icon to a function also helps with its readability as a step on the Voiceflow canvas.\n\nAdditionally, your documentation should be **aimed towards a non-technical audience**. It should use simple language that does not require an understanding of coding. This allows your function to be usable by a wider audience, as not everyone using Voiceflow is code literate.\n\n***\n\n### Learn more\n\n- [Implementing Function Code](https://docs.voiceflow.com/docs/developing-functions-copy-1): Learn how to write function code, process inputs and outputs, and make network requests within Voiceflow.\n- [Function Step](https://docs.voiceflow.com/docs/functions): Learn how to use the function step within your Voiceflow projects by visiting the Function Step documentation.\n- [Voiceflow Marketplace](https://www.voiceflow.com/resources-template?products=Function): Discover pre-made functions and get inspiration from the Voiceflow Function Marketplace.","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"665e2df73a1244002bc62a4f","resourceType":"page","baseUrl":"/","terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]}},"terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li>\n<ul>\n<li><a href=\"#example-functions\">Example functions</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#overview\">Overview</a>\n<ul>\n<li><a href=\"#to-create-a-function\">To create a function</a></li>\n<li><a href=\"#configure-a-function\">Configure a function</a></li>\n</ul>\n</li>\n<li>\n<a href=\"#best-practices\">Best Practices</a>\n<ul>\n<li><a href=\"#add-designer-friendly-documentation\">Add designer-friendly documentation</a></li>\n</ul>\n</li>\n</ul></li></ul></nav>","body":"<p>In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8).</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"example-functions\"></div><div class=\"heading-text\"><div id=\"section-example-functions\" class=\"heading-anchor_backwardsCompatibility\"></div>Example functions</div><a aria-label=\"Skip link to Example functions\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#example-functions\"></a></h2>\n<p><strong>Extract Chunks from a Knowledge Base Response:</strong><a href=\"https://drive.google.com/uc?export=download&amp;id=15t2e-Rei3Pj-xbqezjo6qNYe9N04pEwA\" target=\"\" title=\"\">Click to Download</a></p>\n<p><strong>Send a Query to Mistral 7xB and Parse Answer (via. together.ai):</strong> <a href=\"https://drive.google.com/uc?export=download&amp;id=1d2nRcmVXYVzdmyYhBwKjTQLHbo9HH9VM\" target=\"\" title=\"\">Click to Download</a></p>\n<p><strong>The function</strong> <a href=\"https://www.voiceflow.com/resources-template?products=Function\" target=\"\" title=\"\">marketplace</a> :You can find a large collection of Voiceflow and community-made functions on our marketplace that you can study for inspiration and code formatting.</p>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"overview\"></div><div class=\"heading-text\"><div id=\"section-overview\" class=\"heading-anchor_backwardsCompatibility\"></div>Overview</div><a aria-label=\"Skip link to Overview\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#overview\"></a></h1>\n<p>The Functions page in Voiceflow serves as a central hub for managing custom functions that enhance the capabilities of your AI agent. Here, you can create, edit, and organize functions that execute specific logic or calculations based on user inputs or other data.</p>\n<p><span aria-label=\"\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"\" loading=\"lazy\" src=\"https://files.readme.io/85f5e0f-image.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span></p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"to-create-a-function\"></div><div class=\"heading-text\"><div id=\"section-to-create-a-function\" class=\"heading-anchor_backwardsCompatibility\"></div>To create a function</div><a aria-label=\"Skip link to To create a function\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#to-create-a-function\"></a></h2>\n<ol>\n<li>In the Function page, <strong>click on the &quot;New function&quot;</strong> button in the upper right area of the screen.</li>\n<li>A modal will appear prompting you to enter details for the new function.</li>\n<li><strong>Enter a name</strong> for the function in the &quot;Name&quot; field鈥攃hoose a name that clearly represents the function&#x27;s purpose, such as &quot;Create Ticket&quot;.</li>\n<li><strong>Provide a description</strong> in the &quot;Description&quot; text box, which explains the function&#x27;s purpose, like &quot;This function will create a Zendesk ticket.&quot; The function description will be displayed on the function step editor when used on canvas for designer visibility.</li>\n<li>Once all information is entered, <strong>click &quot;Create function&quot;</strong> to save the new function.</li>\n</ol>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"configure-a-function\"></div><div class=\"heading-text\"><div id=\"section-configure-a-function\" class=\"heading-anchor_backwardsCompatibility\"></div>Configure a function</div><a aria-label=\"Skip link to Configure a function\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#configure-a-function\"></a></h2>\n<p><span aria-label=\"\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"\" loading=\"lazy\" src=\"https://files.readme.io/30ea6cb-image.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span></p>\n<ol>\n<li>Once created, you can define the function&#x27;s logic within the editor. You can learn more about how to write function code in the sections below.</li>\n<li>On the right editor, you should see the <strong>input variables</strong>, <strong>output variables</strong>, and <strong>paths</strong> sections. Input variables, output variables, and paths define the function interface that a designer would interact with to use your function as a step.</li>\n<li><strong>Input Variables</strong>:\n<ol>\n<li>Adding Variables: You can define input variables that the function will accept. These are the data points you provide to the function for processing.</li>\n<li>Instructions: For each input variable, you can add instructions that describe the variable&#x27;s purpose or provide guidance on the type of data expected, available as a Builder note on-canvas.</li>\n</ol>\n</li>\n<li><strong>Output Variables</strong>:\n<ol>\n<li>Defining Outputs: Output variables are where you specify what data the function will return after processing. These variables can be used in subsequent steps of your conversation flow.</li>\n<li>Instructions: Just like with input variables, you can provide instructions or a description for each output variable, ensuring users understand what data will be provided.</li>\n</ol>\n</li>\n<li><strong>Paths</strong>:\n<ol>\n<li>Creating Execution Paths: Paths allow you to define different execution flows based on the function&#x27;s output. You can specify multiple paths for different scenarios or outcomes of the function.</li>\n<li>On-Canvas Labels: Each path can be given an on-canvas label, which serves as a visual cue on the design canvas, helping users understand where each path leads.</li>\n</ol>\n</li>\n<li><strong>Description</strong>: The description section is where you provide a high-level overview of what the function does. This should be a clear and concise explanation to ensure that anyone using the function can understand its intended purpose and the context in which it should be used.</li>\n<li><strong>Image</strong>: You can upload or select an image to represent your function visually. This image will appear as an icon on the design canvas, making it easier to identify the function at a glance and aiding in creating a more intuitive design experience.</li>\n</ol>\n<h1 class=\"heading heading-1 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"best-practices\"></div><div class=\"heading-text\"><div id=\"section-best-practices\" class=\"heading-anchor_backwardsCompatibility\"></div>Best Practices</div><a aria-label=\"Skip link to Best Practices\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#best-practices\"></a></h1>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"add-designer-friendly-documentation\"></div><div class=\"heading-text\"><div id=\"section-add-designer-friendly-documentation\" class=\"heading-anchor_backwardsCompatibility\"></div>Add designer-friendly documentation</div><a aria-label=\"Skip link to Add designer-friendly documentation\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#add-designer-friendly-documentation\"></a></h2>\n<p>Functions are intended to be build by code-literate developers and typically used by non-technical designers. </p>\n<p>When building your function, <strong>take advantage of the built-in documentation features</strong>. </p>\n<ol>\n<li><strong>Function description</strong> - Use the Description field of a function definition to describe the purpose of a function, give some example use-cases, etc.</li>\n<li><strong>Variable documentation</strong> - Use the variable-level documentation fields to describe the purpose of a variable, the acceptable range of argument values, etc. </li>\n<li><strong>Image</strong> - Use the Image field of a function definition to provide a visual cue on the function鈥檚 purpose. Adding a unique icon to a function also helps with its readability as a step on the Voiceflow canvas.</li>\n</ol>\n<p>Additionally, your documentation should be <strong>aimed towards a non-technical audience</strong>. It should use simple language that does not require an understanding of coding. This allows your function to be usable by a wider audience, as not everyone using Voiceflow is code literate.</p>\n<hr/>\n<h3 class=\"heading heading-3 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"learn-more\"></div><div class=\"heading-text\"><div id=\"section-learn-more\" class=\"heading-anchor_backwardsCompatibility\"></div>Learn more</div><a aria-label=\"Skip link to Learn more\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#learn-more\"></a></h3>\n<ul>\n<li><a href=\"https://docs.voiceflow.com/docs/developing-functions-copy-1\" target=\"\" title=\"\">Implementing Function Code</a>: Learn how to write function code, process inputs and outputs, and make network requests within Voiceflow.</li>\n<li><a href=\"https://docs.voiceflow.com/docs/functions\" target=\"\" title=\"\">Function Step</a>: Learn how to use the function step within your Voiceflow projects by visiting the Function Step documentation.</li>\n<li><a href=\"https://www.voiceflow.com/resources-template?products=Function\" target=\"\" title=\"\">Voiceflow Marketplace</a>: Discover pre-made functions and get inspiration from the Voiceflow Function Marketplace.</li>\n</ul>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","params":[]},"next":{"description":"","pages":[]},"algolia":{"recordCount":8,"publishPending":false,"translationFailure":false,"updatedAt":"2024-11-01T13:40:42.749Z"},"title":"Introduction to developing functions","icon":"","updates":[],"type":"basic","slug":"custom-functions","excerpt":"","body":"In Voiceflow, functions allow you to create reusable, user-defined steps that can perform tasks ranging from simple text manipulation to making complex API calls. Functions are written in JavaScript (ES6 on V8).\n\n## Example functions\n\n**Extract Chunks from a Knowledge Base Response:**[Click to Download](https://drive.google.com/uc?export=download&id=15t2e-Rei3Pj-xbqezjo6qNYe9N04pEwA)\n\n**Send a Query to Mistral 7xB and Parse Answer (via. together.ai):** [Click to Download](https://drive.google.com/uc?export=download&id=1d2nRcmVXYVzdmyYhBwKjTQLHbo9HH9VM)\n\n**The function** [marketplace](https://www.voiceflow.com/resources-template?products=Function) :You can find a large collection of Voiceflow and community-made functions on our marketplace that you can study for inspiration and code formatting.\n\n# Overview\n\nThe Functions page in Voiceflow serves as a central hub for managing custom functions that enhance the capabilities of your AI agent. Here, you can create, edit, and organize functions that execute specific logic or calculations based on user inputs or other data.\n\n![](https://files.readme.io/85f5e0f-image.png)\n\n## To create a function\n\n1. In the Function page, **click on the \"New function\"** button in the upper right area of the screen.\n2. A modal will appear prompting you to enter details for the new function.\n3. **Enter a name** for the function in the \"Name\" field鈥攃hoose a name that clearly represents the function's purpose, such as \"Create Ticket\".\n4. **Provide a description** in the \"Description\" text box, which explains the function's purpose, like \"This function will create a Zendesk ticket.\" The function description will be displayed on the function step editor when used on canvas for designer visibility.\n5. Once all information is entered, **click \"Create function\"** to save the new function.\n\n## Configure a function\n\n![](https://files.readme.io/30ea6cb-image.png)\n\n1. Once created, you can define the function's logic within the editor. You can learn more about how to write function code in the sections below.\n2. On the right editor, you should see the **input variables**, **output variables**, and **paths** sections. Input variables, output variables, and paths define the function interface that a designer would interact with to use your function as a step.\n3. **Input Variables**:\n 1. Adding Variables: You can define input variables that the function will accept. These are the data points you provide to the function for processing.\n 2. Instructions: For each input variable, you can add instructions that describe the variable's purpose or provide guidance on the type of data expected, available as a Builder note on-canvas.\n4. **Output Variables**:\n 1. Defining Outputs: Output variables are where you specify what data the function will return after processing. These variables can be used in subsequent steps of your conversation flow.\n 2. Instructions: Just like with input variables, you can provide instructions or a description for each output variable, ensuring users understand what data will be provided.\n5. **Paths**:\n 1. Creating Execution Paths: Paths allow you to define different execution flows based on the function's output. You can specify multiple paths for different scenarios or outcomes of the function.\n 2. On-Canvas Labels: Each path can be given an on-canvas label, which serves as a visual cue on the design canvas, helping users understand where each path leads.\n6. **Description**: The description section is where you provide a high-level overview of what the function does. This should be a clear and concise explanation to ensure that anyone using the function can understand its intended purpose and the context in which it should be used.\n7. **Image**: You can upload or select an image to represent your function visually. This image will appear as an icon on the design canvas, making it easier to identify the function at a glance and aiding in creating a more intuitive design experience.\n\n# Best Practices\n\n## Add designer-friendly documentation\n\nFunctions are intended to be build by code-literate developers and typically used by non-technical designers. \n\nWhen building your function, **take advantage of the built-in documentation features**. \n\n1. **Function description** - Use the Description field of a function definition to describe the purpose of a function, give some example use-cases, etc.\n2. **Variable documentation** - Use the variable-level documentation fields to describe the purpose of a variable, the acceptable range of argument values, etc. \n3. **Image** - Use the Image field of a function definition to provide a visual cue on the function鈥檚 purpose. Adding a unique icon to a function also helps with its readability as a step on the Voiceflow canvas.\n\nAdditionally, your documentation should be **aimed towards a non-technical audience**. It should use simple language that does not require an understanding of coding. This allows your function to be usable by a wider audience, as not everyone using Voiceflow is code literate.\n\n***\n\n### Learn more\n\n- [Implementing Function Code](https://docs.voiceflow.com/docs/developing-functions-copy-1): Learn how to write function code, process inputs and outputs, and make network requests within Voiceflow.\n- [Function Step](https://docs.voiceflow.com/docs/functions): Learn how to use the function step within your Voiceflow projects by visiting the Function Step documentation.\n- [Voiceflow Marketplace](https://www.voiceflow.com/resources-template?products=Function): Discover pre-made functions and get inspiration from the Voiceflow Function Marketplace.","order":0,"isReference":false,"deprecated":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"reusableContent":[],"previousSlug":"","slugUpdatedAt":"2024-06-03T19:48:37.106Z","revision":41,"_id":"665e2df73a1244002bc62a4f","user":"61f2f6029da79900713a151a","project":"61f2f6237da66107c6124fbe","parentDoc":"6724d1585353c8003cbfba0f","category":{"title":"Building Agents","slug":"agent-building","order":2,"reference":false,"_id":"6659cc0ab80ec2004f1aa190","project":"61f2f6237da66107c6124fbe","version":"6659cc0ab80ec2004f1aa284","createdAt":"2024-05-12T00:55:22.223Z","__v":0,"type":"guide","id":"6659cc0ab80ec2004f1aa190"},"createdAt":"2024-06-03T20:56:23.338Z","updatedAt":"2024-11-01T13:40:42.755Z","version":{"version":"2.0","version_clean":"2.0.0","codename":"Unified Docs 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CINXE.COM

Introduction to developing functions