Overview

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rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/welcome"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Welcome to the docs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-in-your-stack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow fits in your tech stack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/step-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Quick start guide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Step 3: Deploy your agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Use cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building a telecom customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/removing-hallucinations-for-a-banking-customer-support-bot"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Removing hallucinations for a banking customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/a-nyt-cooking-recipe-agent-using-rag"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A NYT Cooking recipe agent using RAG</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rebuilding-a-retail-stores-digital-agent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Rebuilding Sephora's digital agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Admin and support" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Admin and support</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Managing workspaces and team members</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign-On (SSO) and SAML support</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/roles-permissions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Roles and permissions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/billing-plans"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and plans</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/token-top-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Token Top-up</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/get-help"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Get help</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Courses</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voiceflow Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voiceflow Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Get Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Get Familiar with Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-user-input"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Accept User Input</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Build an AI Support Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Build an AI Support Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Answer Questions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-2-sending-a-ticket-to-zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Sending a Ticket to Zendesk</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-3-book-a-demo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Book a Demo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-4-debugging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 4: Deploy & Customize Webchat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Plan, Build, and Launch a Production Q&A Slack Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plan, Build, and Launch a Production Q&A Slack Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-planning"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Planning</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-building"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-deploying"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">QA and Deploying</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-technical-walkthrough"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Full Technical Walkthrough</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Building Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/building-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Platform fundamentals" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform fundamentals</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workspaces and Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Management System (CMS)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/canvas"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Canvas</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/steps-blocks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps and Blocks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/components"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Components</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/template-library"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Template Library</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-tool"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Tool</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collaboration features</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sharing-prototypes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sharing Prototypes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/publishing-environments-backups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publishing, Environments and Backups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/languages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Languages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/importing-exporting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Importing or exporting projects and functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/secrets-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Secrets Manager</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Understand" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understand</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understanding: How AI Agents Understand User Inputs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Intents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Intents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-intent-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Intent CMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llm-intent-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using LLMs (Hybrid)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nlu-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using NLU</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/previewing-intent-classification-and-improvements"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Previewing Intent Classification and Improvements</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Entities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Entities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Entities</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-entity-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Entities CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Events" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Events</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-events-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Events</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Steps & Tools" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps & Tools</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/buttons-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Buttons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/memory"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Memory</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/understanding-heirarchy"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Improving understanding</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Decide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Decide</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link active" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/variables-set"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/set-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/logic"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conditions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/api-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/javascript-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">JavaScript step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Functions" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Functions</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to developing functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/developing-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Implementing function code</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/functions-listen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Supporting listen in functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/function-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Function step</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kb-search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">KB Search</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Respond" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Respond</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/images"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Images</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cards-carousels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cards and Carousels</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/speak"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Speak</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/response-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Response AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-match"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Match handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-reply-response"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Reply handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompt-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompt</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Getting started</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-builder"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Builder</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Deploying Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/deploying-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Chat" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Chat</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-web-chat-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom forms and extensions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/customization-configuration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding custom Variables</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/embed-customize-styling"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Embed and customize styling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-configurations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Modify configurations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Triggers</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-chat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Open sourced react-chat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Telephony" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telephony</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting up Twilio integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-voice-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring voice settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-using-custom-voice-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced - Using custom voice actions</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Text-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Text-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-discord"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Discord</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-slack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Slack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-telegram"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telegram</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-ms-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Teams</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-vapi"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">VAPI</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://xavidop.me/alexa/2023-11-21-voiceflow-alexa/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alexa</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-voice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio Voice IVR</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/elevenlabs-api-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom TTS (ElevenLabs)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whisper-asr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom ASR (Whisper)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Custom interfaces and deploying through APIs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom interfaces and deploying through APIs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-channel-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom deployment channel (API)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-unity"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unity AI Powered NPC</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify In-Store Copilot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-embedded-educhat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Documentation Copilot</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Improving Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Agent enhancement cookbook" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Agent enhancement cookbook</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bring your own LLM</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/langchain-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/live-chat-handoff"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Live Chat Handoff</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-advanced-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building Advanced Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-rag-filtering-and-tagging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced RAG Filtering and Tagging</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adding-live-internet-search-to-your-rag-solution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding live internet search to your RAG solution</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/pii-redaction-for-ai-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PII redaction for AI Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llmlingua2-prompt-compression"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LLMLingua2 Prompt Compression</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gpt4o-fallback-claude3-aigateway"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">GPT-4o with fallback to Claude 3 Sonnet</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/integrating-perplexity-into-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Integrating Perplexity into Voiceflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/automated-emails-with-user-transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generate Automated Emails with User Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-voiceflow-with-open-source-models"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Voiceflow with Open Source Models</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-voices-for-your-agent-using-elevenlabs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Voices for your Agent using ElevenLabs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/how-does-the-knowledge-base-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How does the Knowledge Base work</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Prompting and LLMs</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompts" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/using-large-language-models-llms-in-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are LLMs?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompting" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompting</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/types-of-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Types of prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crafting-great-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crafting great prompts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-prevention"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Hallucinations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucinations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-reduction"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucination reduction</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">RESOURCES</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for FAQ" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQ</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are Tokens?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-the-sitemap-for-a-website"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find the Sitemap for a website</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ai-token-purchase-confirmation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AI Token Purchase Confirmation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-your-assistant-version-id-and-project-id"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find your Assistant version ID and project ID</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-fix-a-loading-screen-error"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Fix a Loading Screen Error</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-use-speech-effects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to use speech effects?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/missing-steps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">I'm missing steps?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-voiceflows-nlu-exports-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow's NLU Exports Work</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adjusting-the-nlu-intent-confidence-threshold"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjusting the NLU Intent Confidence Threshold</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-do-i-log-out-of-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How do I log out of Voiceflow?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-specific-models-in-voiceflow-kb-query-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Specific Models in Voiceflow KB Query API</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://link.voiceflow.com/community"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Join our Discord Community</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/security"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security at Voiceflow</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Templates</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Overview</h1><div class="excerpt"><div class="rm-Markdown markdown-body" data-testid="RDMD"><p>Deciding is using logic, variables, and other information to flesh out diffferent capabilities of your AI agent, and collect external infromation.</p></div></div></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/decide-overview"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<p>Deciding is where your AI Agent begins to integrate business rules and logic unique to your organization. This customizability and expandability is where Voiceflow really shines!</p> <p>Once your agent can understand what the user wants, you can use the following to <em>decide</em> where the user should go.</p> <ol> <li><strong><a href="https://developer.voiceflow.com/v2.0/docs/variables-set" target="" title="">Variables</a></strong>: Information about the user and what the user wants can be stored in Variables or Entities. Variables are filled by an external source like an <a href="https://developer.voiceflow.com/v2.0/docs/api-step" target="" title="">API call</a> or a <a href="https://developer.voiceflow.com/v2.0/docs/variables-set#set" target="" title="">Set</a> step. Entities are filled from user input. You can also take advantage and manipulate an agent&#x27;s <a href="https://developer.voiceflow.com/v2.0/docs/memory" target="" title="">Memory</a> for more relevant answers.</li> <li><strong><a href="https://developer.voiceflow.com/v2.0/docs/logic" target="" title="">Logic</a></strong>: Using logic allows you to dictate where the conversation should go based on variables or entities. You can use logic to provide different types of users different capabilities within your AI agent. Through logic and all your steps, you can also run <a href="https://developer.voiceflow.com/v2.0/docs/actions" target="" title="">Actions</a>.</li> <li><strong><a href="https://developer.voiceflow.com/v2.0/docs/trigger" target="" title="">Triggers</a></strong>: Triggers are used to &#x27;jump&#x27; to a specific part of your AI agent. Triggers are activated by attaching an intent to them. You can also use an &#x27;action&#x27; to route a user to a trigger.</li> <li><strong>Custom code</strong>: Using <a href="https://developer.voiceflow.com/v2.0/docs/javascript-step" target="" title="">JavaScript</a> and <a href="https://developer.voiceflow.com/v2.0/docs/custom-functions" target="" title="">Custom Functions</a> are other ways to call external APIs and run logic on your agent to parse inputs.</li> </ol> <p>By optimizing the decide phase, businesses can ensure their AI agents are not only responsive but also strategically aligned with business goals, enhancing user experience and operational efficiency, and are able to integrate all the extra relevant information they have.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="common-applications"></div><div class="heading-text"><div id="section-common-applications" class="heading-anchor_backwardsCompatibility"></div>Common Applications</div><a aria-label="Skip link to Common Applications" class="heading-anchor-icon fa fa-anchor" href="#common-applications"></a></h2> <p>Typically, we use Voiceflow in the following way.</p> <ol> <li>Passing in information to Voiceflow about the customer when the conversation starts. This often contains information like the user&#x27;s ID or other unique identifiers. This can be done through the <em>Launch Request</em> that is used to start the conversation with the AI Agent.</li> <li>The API step or a Function may be used in the flow to fetch information related to the user, such as their purchase history, plan type, shipping information, and more.</li> <li>Logic is used based on these to route the user down specific paths or give them access to answers provided by specific models or that contain specific information. <ol> <li><em>Example: If a user is on an &#x27;enterprise&#x27; plan, we provide them different menu options and access to different functions within our AI agent. Like submitting a premium support ticket.</em></li> </ol> </li> </ol>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><p>Deciding is where your AI Agent begins to integrate business rules and logic unique to your organization. This customizability and expandability is where Voiceflow really shines!</p> <p>Once your agent can understand what the user wants, you can use the following to <em>decide</em> where the user should go.</p> <ol> <li><strong><a target="_self" href="https://developer.voiceflow.com/v2.0/docs/variables-set">Variables</a></strong>: Information about the user and what the user wants can be stored in Variables or Entities. Variables are filled by an external source like an <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/api-step">API call</a> or a <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/variables-set#set">Set</a> step. Entities are filled from user input. You can also take advantage and manipulate an agent's <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/memory">Memory</a> for more relevant answers.</li> <li><strong><a target="_self" href="https://developer.voiceflow.com/v2.0/docs/logic">Logic</a></strong>: Using logic allows you to dictate where the conversation should go based on variables or entities. You can use logic to provide different types of users different capabilities within your AI agent. Through logic and all your steps, you can also run <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/actions">Actions</a>.</li> <li><strong><a target="_self" href="https://developer.voiceflow.com/v2.0/docs/trigger">Triggers</a></strong>: Triggers are used to 'jump' to a specific part of your AI agent. Triggers are activated by attaching an intent to them. You can also use an 'action' to route a user to a trigger.</li> <li><strong>Custom code</strong>: Using <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/javascript-step">JavaScript</a> and <a target="_self" href="https://developer.voiceflow.com/v2.0/docs/custom-functions">Custom Functions</a> are other ways to call external APIs and run logic on your agent to parse inputs.</li> </ol> <p>By optimizing the decide phase, businesses can ensure their AI agents are not only responsive but also strategically aligned with business goals, enhancing user experience and operational efficiency, and are able to integrate all the extra relevant information they have.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="common-applications"></div><div class="heading-text"><div id="section-common-applications" class="heading-anchor_backwardsCompatibility"></div>Common Applications</div><a aria-label="Skip link to Common Applications" class="heading-anchor-icon fa fa-anchor" href="#common-applications"></a></h2> <p>Typically, we use Voiceflow in the following way.</p> <ol> <li>Passing in information to Voiceflow about the customer when the conversation starts. This often contains information like the user's ID or other unique identifiers. This can be done through the <em>Launch Request</em> that is used to start the conversation with the AI Agent.</li> <li>The API step or a Function may be used in the flow to fetch information related to the user, such as their purchase history, plan type, shipping information, and more.</li> <li>Logic is used based on these to route the user down specific paths or give them access to answers provided by specific models or that contain specific information. <ol> <li><em>Example: If a user is on an 'enterprise' plan, we provide them different menu options and access to different functions within our AI agent. Like submitting a premium support ticket.</em></li> </ol> </li> </ol></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated 6 months ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li><a href="#common-applications">Common Applications</a></li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><div class="ModalWrapper" id="ChatGPT-modal"></div></div></div><div class="ng-non-bindable"><script id="ssr-props" data-initial-props="{"sidebars":{"docs":[{"_id":"6659cc0ab80ec2004f1aa17c","title":"Getting 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This customizability and expandability is where Voiceflow really shines!\n\nOnce your agent can understand what the user wants, you can use the following to _decide_ where the user should go.\n\n1. **[Variables](https://developer.voiceflow.com/v2.0/docs/variables-set)**: Information about the user and what the user wants can be stored in Variables or Entities. Variables are filled by an external source like an [API call](https://developer.voiceflow.com/v2.0/docs/api-step) or a [Set](https://developer.voiceflow.com/v2.0/docs/variables-set#set) step. Entities are filled from user input. You can also take advantage and manipulate an agent's [Memory](https://developer.voiceflow.com/v2.0/docs/memory) for more relevant answers.\n2. **[Logic](https://developer.voiceflow.com/v2.0/docs/logic)**: Using logic allows you to dictate where the conversation should go based on variables or entities. You can use logic to provide different types of users different capabilities within your AI agent. Through logic and all your steps, you can also run [Actions](https://developer.voiceflow.com/v2.0/docs/actions).\n3. **[Triggers](https://developer.voiceflow.com/v2.0/docs/trigger)**: Triggers are used to 'jump' to a specific part of your AI agent. Triggers are activated by attaching an intent to them. You can also use an 'action' to route a user to a trigger.\n4. **Custom code**: Using [JavaScript](https://developer.voiceflow.com/v2.0/docs/javascript-step) and [Custom Functions](https://developer.voiceflow.com/v2.0/docs/custom-functions) are other ways to call external APIs and run logic on your agent to parse inputs.\n\nBy optimizing the decide phase, businesses can ensure their AI agents are not only responsive but also strategically aligned with business goals, enhancing user experience and operational efficiency, and are able to integrate all the extra relevant information they have.\n\n## Common Applications\n\nTypically, we use Voiceflow in the following way.\n\n1. Passing in information to Voiceflow about the customer when the conversation starts. This often contains information like the user's ID or other unique identifiers. This can be done through the _Launch Request_ that is used to start the conversation with the AI Agent.\n2. The API step or a Function may be used in the flow to fetch information related to the user, such as their purchase history, plan type, shipping information, and more.\n3. Logic is used based on these to route the user down specific paths or give them access to answers provided by specific models or that contain specific information.\n 1. _Example: If a user is on an 'enterprise' plan, we provide them different menu options and access to different functions within our AI agent. Like submitting a premium support ticket._","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"665e2cd36d12da007670f00e","resourceType":"page","baseUrl":"/","terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]}},"terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li><a href=\"#common-applications\">Common Applications</a></li>\n</ul></li></ul></nav>","body":"<p>Deciding is where your AI Agent begins to integrate business rules and logic unique to your organization. This customizability and expandability is where Voiceflow really shines!</p>\n<p>Once your agent can understand what the user wants, you can use the following to <em>decide</em> where the user should go.</p>\n<ol>\n<li><strong><a href=\"https://developer.voiceflow.com/v2.0/docs/variables-set\" target=\"\" title=\"\">Variables</a></strong>: Information about the user and what the user wants can be stored in Variables or Entities. Variables are filled by an external source like an <a href=\"https://developer.voiceflow.com/v2.0/docs/api-step\" target=\"\" title=\"\">API call</a> or a <a href=\"https://developer.voiceflow.com/v2.0/docs/variables-set#set\" target=\"\" title=\"\">Set</a> step. Entities are filled from user input. You can also take advantage and manipulate an agent&#x27;s <a href=\"https://developer.voiceflow.com/v2.0/docs/memory\" target=\"\" title=\"\">Memory</a> for more relevant answers.</li>\n<li><strong><a href=\"https://developer.voiceflow.com/v2.0/docs/logic\" target=\"\" title=\"\">Logic</a></strong>: Using logic allows you to dictate where the conversation should go based on variables or entities. You can use logic to provide different types of users different capabilities within your AI agent. Through logic and all your steps, you can also run <a href=\"https://developer.voiceflow.com/v2.0/docs/actions\" target=\"\" title=\"\">Actions</a>.</li>\n<li><strong><a href=\"https://developer.voiceflow.com/v2.0/docs/trigger\" target=\"\" title=\"\">Triggers</a></strong>: Triggers are used to &#x27;jump&#x27; to a specific part of your AI agent. Triggers are activated by attaching an intent to them. You can also use an &#x27;action&#x27; to route a user to a trigger.</li>\n<li><strong>Custom code</strong>: Using <a href=\"https://developer.voiceflow.com/v2.0/docs/javascript-step\" target=\"\" title=\"\">JavaScript</a> and <a href=\"https://developer.voiceflow.com/v2.0/docs/custom-functions\" target=\"\" title=\"\">Custom Functions</a> are other ways to call external APIs and run logic on your agent to parse inputs.</li>\n</ol>\n<p>By optimizing the decide phase, businesses can ensure their AI agents are not only responsive but also strategically aligned with business goals, enhancing user experience and operational efficiency, and are able to integrate all the extra relevant information they have.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"common-applications\"></div><div class=\"heading-text\"><div id=\"section-common-applications\" class=\"heading-anchor_backwardsCompatibility\"></div>Common Applications</div><a aria-label=\"Skip link to Common Applications\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#common-applications\"></a></h2>\n<p>Typically, we use Voiceflow in the following way.</p>\n<ol>\n<li>Passing in information to Voiceflow about the customer when the conversation starts. This often contains information like the user&#x27;s ID or other unique identifiers. This can be done through the <em>Launch Request</em> that is used to start the conversation with the AI Agent.</li>\n<li>The API step or a Function may be used in the flow to fetch information related to the user, such as their purchase history, plan type, shipping information, and more.</li>\n<li>Logic is used based on these to route the user down specific paths or give them access to answers provided by specific models or that contain specific information.\n<ol>\n<li><em>Example: If a user is on an &#x27;enterprise&#x27; plan, we provide them different menu options and access to different functions within our AI agent. Like submitting a premium support ticket.</em></li>\n</ol>\n</li>\n</ol>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","params":[]},"next":{"description":"","pages":[]},"algolia":{"recordCount":2,"publishPending":false,"translationFailure":false,"updatedAt":"2024-07-11T17:34:16.111Z"},"title":"Overview","icon":"","updates":[],"type":"basic","slug":"decide-overview","excerpt":"Deciding is using logic, variables, and other information to flesh out diffferent capabilities of your AI agent, and collect external infromation.","body":"Deciding is where your AI Agent begins to integrate business rules and logic unique to your organization. This customizability and expandability is where Voiceflow really shines!\n\nOnce your agent can understand what the user wants, you can use the following to _decide_ where the user should go.\n\n1. **[Variables](https://developer.voiceflow.com/v2.0/docs/variables-set)**: Information about the user and what the user wants can be stored in Variables or Entities. Variables are filled by an external source like an [API call](https://developer.voiceflow.com/v2.0/docs/api-step) or a [Set](https://developer.voiceflow.com/v2.0/docs/variables-set#set) step. Entities are filled from user input. You can also take advantage and manipulate an agent's [Memory](https://developer.voiceflow.com/v2.0/docs/memory) for more relevant answers.\n2. **[Logic](https://developer.voiceflow.com/v2.0/docs/logic)**: Using logic allows you to dictate where the conversation should go based on variables or entities. You can use logic to provide different types of users different capabilities within your AI agent. Through logic and all your steps, you can also run [Actions](https://developer.voiceflow.com/v2.0/docs/actions).\n3. **[Triggers](https://developer.voiceflow.com/v2.0/docs/trigger)**: Triggers are used to 'jump' to a specific part of your AI agent. Triggers are activated by attaching an intent to them. You can also use an 'action' to route a user to a trigger.\n4. **Custom code**: Using [JavaScript](https://developer.voiceflow.com/v2.0/docs/javascript-step) and [Custom Functions](https://developer.voiceflow.com/v2.0/docs/custom-functions) are other ways to call external APIs and run logic on your agent to parse inputs.\n\nBy optimizing the decide phase, businesses can ensure their AI agents are not only responsive but also strategically aligned with business goals, enhancing user experience and operational efficiency, and are able to integrate all the extra relevant information they have.\n\n## Common Applications\n\nTypically, we use Voiceflow in the following way.\n\n1. 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