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Jacob Firuta | Page 4 of 11

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src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_64,h_64,c_fit/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_128,h_128,c_fit/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg 2x" alt="Jacob Firuta" class="u-round u-maxw-1 u-ml-0 u-mr-lg"> <div> <h1 class="u-text-p5-bold u-mb-0">Jacob Firuta</h1> <p class="u-text-p6">Data Analyst, LiveChat</p> </div> </div> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">My articles</h2><article class="category-list-item v--article hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" alt="How Apple, Netflix and Uber Handle Customer Service" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/apple-uber-netflix-customer-service/" class="category-list-item__a">How Apple, Netflix and Uber Handle Customer Service</a></h2> <p class="u-text-p6">Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to find out what works best and what doesn’t work at all. You can make the smart move and use the methods they... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">6 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Aug 8, 2016</span> </div> </div> </div> </div> </article> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png 2x" alt="How LiveChat Approaches Software Development" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Connect</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">14 min read</span> | <span class="u-mx-2xs">Jul 20</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/software-development/" class="u-text-black v--no-underline success-link-overlay__a">How LiveChat Approaches Software Development</a></h3> <p class="u-text-p7 u-mb-lg">There are a ton of different ways you can take on software development. 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Everyone in the tech world seems to want to use it. 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Everyone... <span class="u-text-p8-bold u-text-primary u-inline-block">read more</span></p> </div> </article> </div><div class="u-flex u-items-stretch"><article class="u-rounded u-bg-white success-related__post v--only-2-mobile success-hover success-link-overlay"> <div class="success-featured-image-holder"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_190,q_auto,w_352/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Grow</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">13 min read</span> | <span 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srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog7_1-8.png 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Connect</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">7 min read</span> | <span class="u-mx-2xs">Apr 06</span> | <span class="u-ml-2xs">Jacob Firuta</span> </p> <h4 class="u-text-p6-bold u-mb-lg"><a href="/success/john-yembrick-nasa-social-media-interview/" class="success-link-overlay__a u-text-black v--no-underline">Taking Social Media to The Stars: Interview With NASA’s John Yembrick</a></h4> <p class="u-text-p8 u-mb-lg">NASA’s social media is one of the better examples of how you can use online social... <span class="u-text-p8-bold u-text-primary u-inline-block">read more</span></p> </div> </article> </div></div> </div> <div class="xl:u-hidden"> <div class="home-popular-grid"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" alt="Using Artificial Intelligence in LiveChat: Smart Tag Suggestions" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Grow</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">5 min read</span> | <span class="u-mx-2xs">May 18</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/artificial-intelligence/" class="u-text-black v--no-underline success-link-overlay__a">Using Artificial Intelligence in LiveChat: Smart Tag Suggestions</a></h3> <p class="u-text-p7 u-mb-lg">Artificial Intelligence (or AI for short) has become quite the buzzword recently. 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