CINXE.COM

Jacob Firuta

<!DOCTYPE html> <html lang="en"> <head><meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>Jacob Firuta</title> <meta name="description" content=""> <link rel="canonical" href="https://www.livechat.com/success/authors/jacob-firuta/"> <link rel="next" href="/success/authors/jacob-firuta/2/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Corporation","brand":"Success by LiveChat","name":"LiveChat","sameAs":["https://www.facebook.com/SubscribeSuccess","https://www.instagram.com/subscribe_success/","https://www.linkedin.com/showcase/success-by-livechat/","https://twitter.com/Success__Team","https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA"],"url":"https://www.livechat.com/success/"}] } </script> <link rel="icon" href="/success/favicon.png"> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Jacob Firuta" /> <meta property="og:description" content="" /> <meta property="og:url" content="https://www.livechat.com/success/authors/jacob-firuta/" /> <meta property="og:site_name" content="Success by LiveChat" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="" /> <meta name="twitter:title" content="Jacob Firuta" /> <meta name="twitter:site" content="@Success__Team" /> <meta property="og:image" content="https://www.livechat.com/success/images/og-image.4be3a2f2cafa4f9d88ca3bc22d72d22dfa942130b58d7327720d9b284990069b.png" /> <meta name="twitter:image" content="https://www.livechat.com/success/images/og-image.4be3a2f2cafa4f9d88ca3bc22d72d22dfa942130b58d7327720d9b284990069b.png" /> <link rel="preconnect" href="https://res.cloudinary.com"> <script> scrollOffsetFunction = function() { var navElements = document.getElementsByClassName("c-navbar"); if (typeof navElements[0] !== "undefined") { var navRect = navElements[0].getBoundingClientRect(); var navStyle = getComputedStyle(navElements[0]); if (navStyle.position === "sticky" || navStyle.position === "fixed") { return navRect.bottom - navRect.top + 30; } } return 0; } </script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M6FDC2X'); </script> <link rel="stylesheet" href="/success/dist/css/main.min.2968a22435dcc56c9cde8acbc46a18f037d9fa5edfe66784a4f49a32ee0300f3.css"> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8L66E-G78CE-AA2C4-Y3KRA-CM3E6",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"8L66E-G78CE-AA2C4-Y3KRA-CM3E6";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbetikgfdgz2bsjua-f-aeee0985c-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"940527","ak.ai":parseInt("603696",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"fc0791","ak.r":34600,"ak.a2":n,"ak.m":"b","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":42808,"ak.gh":"104.81.138.21","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1732350568","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==fBGwq+j1/co64Xi9OU+fPAeYbLmpKCADRlLnla9MgmEWzAOkOb7wo7bhck6qV1nLPqU9mJx+WZ82WacWNy+x/Zycd5VnxfC/NOwoONIWNQtUdp3RApAEZHwTlaar99+gk+YgdJFWP019qGnc6eMbDF3xE5lsQ6N4EQCzeFEBdOV++OV2GtLn/JHkwdM74JCKyPbUYMNmHHFOYqlGxrTi/PUqmIeyAL39wOPwmpZLjnpbMXj+uSJcdLnvKzHhqo+xpmAgNbIn9z5vnnpEOqMfFyBb+x2/BdpJLRhgKlpwM9IQFUtKk0D/Fec3Z5GIrz9k+eBBxngWqKD+GQWpk+R0otfOOVbG9yoDDacXCleodrkEKS8awFROLGbCZ74njb35iv0+hq/yy6vc7XKQ/JrZT2Oa6NAchSoqMNWNoX4u7jY=","ak.pv":"43","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body > <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M6FDC2X" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <nav class="success-nav u-hidden lg:u-block "> <div class="success-nav__wrapper lg:u-flex u-flex-col"> <div class="u-pt-lg u-pb-md u-border-b u-border-gray-900"> <a href="/success/"><img src="/success/success-by-livechat-logo.svg" width="100" class="success-logo" alt="Success by LiveChat Logo"> </a> </div> <div class="u-border-b u-border-gray-900 u-pt-lg u-pb-sm u-pl-md u-pr-sm"> <ul class="success-nav__categories u-p-0 u-m-0"><li class="u-mb-sm"><a href="/success/news/" class=" u-text-p6-bold">#Know</a></li><li class="u-mb-sm"><a href="/success/sell/" class=" u-text-p6-bold">Sell</a></li><li class="u-mb-sm"><a href="/success/support/" class=" u-text-p6-bold">Support</a></li><li class="u-mb-sm"><a href="/success/grow/" class=" u-text-p6-bold">Grow</a></li><li class="u-mb-sm"><a href="/success/connect/" class=" u-text-p6-bold">Connect</a></li><li class="u-mb-md" data-controller="show"> <span class="u-flex u-items-center u-justify-between"> <a href="/success/video/" class="u-text-p6-bold "> Watch <svg class="u-ml-xs u--mb-3xs" fill="none" height="16" viewBox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <g fill="#000"> <path clip-rule="evenodd" d="M8 15A7 7 0 108 1a7 7 0 000 14zm0 1A8 8 0 108 0a8 8 0 000 16z" fill-rule="evenodd"/> <path d="M11 8l-4.5 2.6V5.4z"/> </g> </svg> </a> </span> </li> <li data-controller="show-hide" data-action="mouseenter->show-hide#show mouseleave->show-hide#hide" class="u--ml-md u--mr-sm u-pl-md u-pr-sm"> <span class="u-flex u-items-center u-justify-between"> <a href="#" class="u-text-p7 ">Topics</a> <button class="success-nav__toggle-dropdown v--static" data-target="show-hide.button" aria-expanded="false"> <svg width="5" height="8" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.4 7.4l-.8-.8L3.3 4 .6 1.4l.8-.8L4.7 4 1.4 7.4z" fill="#000"/></svg> </button> </span> <ul class="c-list u-pl-0 u-text-p8 success-video-menu u-border-l v--floating u-border-r " data-target="show-hide.content" hidden> <li> <a href="/success/topics/customer-service/" class="u-py-sm u-px-lg u-border-b u-block " > <span class="u-inline-block ">Customer service</span> </a> </li> <li> <a href="/success/topics/online-sales/" class="u-py-sm u-px-lg u-border-b u-block " > <span class="u-inline-block ">Online Sales</span> </a> </li> <li> <a href="/success/topics/ecommerce/" class="u-py-sm u-px-lg u-border-b u-block " > <span class="u-inline-block ">Ecommerce</span> </a> </li> <li> <a href="/success/topics/online-marketing/" class="u-py-sm u-px-lg u-border-b u-block " > <span class="u-inline-block ">Online Marketing</span> </a> </li> <li> <a href="/success/topics/customer-experience/" class="u-py-sm u-px-lg u-border-b u-block " > <span class="u-inline-block ">Customer experience</span> </a> </li> </ul> </li> </ul> </div> <div class="b--u-py-2 u-border-b u-border-gray-900 u-text-center b--u-px-1.5"> <p class="u-text-base">Connect with customers</p> <a href="https://accounts.livechat.com/signup/?client_id=bb9e5b2f1ab480e4a715977b7b1b4279&amp;redirect_uri=https%3A%2F%2Fmy.livechatinc.com&amp;response_type=token" class="c-btn v--signup u-w-full" data-controller="track" data-track-category="Interactions" data-track-action="Link click" data-track-label="Product marketing sidebar CTA" data-action="track#send" style="padding: 0.5rem 0.625rem;" >Get LiveChat</a> </div> <div class="u-mt-md"> <p class="u-text-p8 u-text-center u-text-gray-400">OUR PRODUCTS</p> <ul class="u-flex u-items-center u-justify-around u-p-0 u-px-xs u-m-0" style="list-style: none"> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="LiveChat - Connect with Customers" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.livechat.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-text-gray-700 hover:u-color-livechat" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on LiveChat" data-action="track#send"> <i class="u-block" style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="ChatBot - Automate customer service with AI" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.chatbot.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-text-gray-700 hover:u-color-chatbot" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on ChatBot" data-action="track#send"> <i class="u-block" style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="currentColor" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="HelpDesk - Support customers with tickets" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.helpdesk.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-text-gray-700 hover:u-color-helpdesk" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on HelpDesk" data-action="track#send"> <i class="u-block" style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M10.525 24.275c1.825.15 3.65.225 5.475.225 1.825 0 3.65-.075 5.475-.2 2.35-.2 4.2-2.25 4.375-4.85l.015-.208c.09-1.258.135-1.886.135-3.19v-2.524l-3.25 2.825c-.023 1.198.027 1.512-.05 2.536l-.027.354c-.075.975-.675 1.775-1.4 1.825-3.5.3-6.998.282-10.498-.018-.725-.05-1.325-.85-1.4-1.825l-.022-.294c-.085-1.12-.128-1.706-.128-2.906v-.027c.025-1.291.05-2.607.15-3.923.075-.95.65-1.725 1.35-1.825h10.368l-4.94 4.338-2.125-1.954-2.427 2.131 4.523 4.157L26 10.25V7H10.525c-2.35.2-4.2 2.25-4.375 4.85-.1 1.4-.15 2.8-.15 4.175 0 1.315.046 1.97.137 3.224l.013.176c.175 2.6 2.025 4.65 4.375 4.85z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="KnowledgeBase - Guide and educate customers" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.knowledgebase.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-text-gray-700 hover:u-color-knowledgebase" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on KnowledgeBase" data-action="track#send"> <i class="u-block" style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> </a> </li> </ul> </div> <div class="u-px-md u-mb-sm u-mt-auto"> <button class="c-btn v--secondary v--sm u-text-p8-bold u-w-full" id="open-subscribe-modal" type="submit">Newsletter <svg class="u-ml-xs u--mb-3xs" xmlns="http://www.w3.org/2000/svg" width="18" height="12" viewBox="0 0 20 14" fill="none"><path fill-rule="evenodd" clip-rule="evenodd" d="M.5 0h19v14H.5V0zm1.6 5.2v7.2h15.8V5L10 9.1l-7.9-4zm0-1.8L10 7.3l7.9-4V1.5H2.1v1.8z" style="fill: currentColor;"/></svg></button> <div class="u-flex u-flex-row u-justify-between u-mt-md"> <a class="u-text-p9 u-inline-block" href="/success/contribute/">Write for us</a> <a class="u-text-p9 u-inline-block" href="/success/authors/">Authors</a> </div> </div> <div class="u-flex u-items-center u-justify-center u-mb-sm u-px-md success-nav__social-links"> <a href="https://www.facebook.com/SubscribeSuccess" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Facebook" data-action="track#send" ><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M8 0a8 8 0 011.25 15.9v-5.59h1.86L11.47 8H9.25V6.5c0-.63.31-1.25 1.3-1.25h1.01V3.28s-.91-.15-1.79-.15c-1.83 0-3.02 1.1-3.02 3.1V8H4.72v2.31h2.03v5.6A8 8 0 018 0z" fill="currentColor"/> </svg> </a> <a href="https://www.instagram.com/subscribe_success/" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Instagram" data-action="track#send" ><svg width="16" height="16" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 0c3.26 0 3.67.01 4.95.07a8.8 8.8 0 0 1 2.91.56c.79.3 1.46.72 2.13 1.38a5.88 5.88 0 0 1 1.38 2.13c.3.76.5 1.64.56 2.91.06 1.28.07 1.7.07 4.95 0 3.26-.01 3.67-.07 4.95a8.8 8.8 0 0 1-.56 2.91c-.3.79-.72 1.46-1.38 2.13a5.88 5.88 0 0 1-2.13 1.38c-.76.3-1.64.5-2.91.56-1.28.06-1.7.07-4.95.07-3.26 0-3.67-.01-4.95-.07a8.8 8.8 0 0 1-2.91-.56 5.88 5.88 0 0 1-2.13-1.38 5.88 5.88 0 0 1-1.38-2.13 8.8 8.8 0 0 1-.56-2.91A85.12 85.12 0 0 1 0 12c0-3.26.01-3.67.07-4.95a8.8 8.8 0 0 1 .56-2.91c.3-.79.72-1.46 1.38-2.13A5.88 5.88 0 0 1 4.14.63 8.8 8.8 0 0 1 7.05.07C8.33.01 8.75 0 12 0zm4.85 2.23A83.28 83.28 0 0 0 12 2.16c-3.2 0-3.58.01-4.85.07-1.17.06-1.8.25-2.23.42-.56.21-.96.47-1.38.9-.42.41-.68.81-.9 1.37a6.64 6.64 0 0 0-.4 2.23A83.28 83.28 0 0 0 2.15 12c0 3.2.01 3.58.07 4.85.06 1.17.25 1.8.42 2.23.21.56.47.96.9 1.38.41.42.81.68 1.37.9.43.16 1.06.35 2.23.4 1.27.07 1.65.08 4.85.08 3.2 0 3.58-.01 4.85-.07a6.64 6.64 0 0 0 2.23-.42c.56-.21.96-.47 1.38-.9.42-.41.68-.81.9-1.37.16-.43.35-1.06.4-2.23.07-1.27.08-1.65.08-4.85 0-3.2-.01-3.58-.07-4.85a6.64 6.64 0 0 0-.42-2.23 3.72 3.72 0 0 0-.9-1.38 3.72 3.72 0 0 0-1.37-.9 6.64 6.64 0 0 0-2.23-.4zM12 5.83a6.16 6.16 0 1 1 0 12.33 6.16 6.16 0 0 1 0-12.32zM12 16a4 4 0 1 1 0-8 4 4 0 0 1 0 8zm7.85-10.4a1.44 1.44 0 1 1-2.88 0 1.44 1.44 0 0 1 2.88 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://twitter.com/intent/follow?screen_name=Success__Team" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Twitter" data-action="track#send" ><svg width="16" height="15" viewBox="0 0 24 20" xmlns="http://www.w3.org/2000/svg"><path d="M21.2 3A5 5 0 0 0 23.3.5c-1 .5-2 1-3 1.2A5 5 0 0 0 11.7 6 14 14 0 0 1 1.7 1a4.9 4.9 0 0 0 1.5 6.6c-.8 0-1.6-.3-2.2-.6a5 5 0 0 0 4 4.8 5 5 0 0 1-2.3.1 5 5 0 0 0 4.6 3.5 9.9 9.9 0 0 1-7.3 2A14 14 0 0 0 21.5 4.9 10 10 0 0 0 24 2.3c-.9.4-1.8.7-2.8.8z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.linkedin.com/showcase/success-by-livechat/" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="LinkedIn" data-action="track#send" ><svg width="16" height="16" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M20.45 20.45H16.9v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.95v5.66H9.35V9h3.41v1.56h.05a3.74 3.74 0 0 1 3.37-1.85c3.6 0 4.27 2.37 4.27 5.46v6.28zM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13zM3.55 20.45h3.57V9H3.55v11.45zM22.22 0H1.77C.79 0 0 .77 0 1.73v20.54C0 23.22.8 24 1.77 24h20.45c.98 0 1.78-.78 1.78-1.73V1.73C24 .77 23.2 0 22.22 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA?sub_confirmation=1" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="YouTube" data-action="track#send" ><svg width="16" height="13" viewBox="0 0 24 17" xmlns="http://www.w3.org/2000/svg"><path d="M9.5 11.6V4.8L16 8.2l-6.5 3.4zm14.3-8s-.3-1.6-1-2.3c-1-1-2-1-2.4-1C17 0 12 0 12 0S7 0 3.6.2c-.5.1-1.5.1-2.4 1-.7.8-1 2.4-1 2.4l-.2 4v1.7l.2 4s.3 1.6 1 2.3c1 1 2.1 1 2.6 1 2 .2 8.2.3 8.2.3s5 0 8.4-.3c.5 0 1.5 0 2.4-1 .7-.7 1-2.4 1-2.4l.2-3.9V7.5c0-2-.2-3.9-.2-3.9z" fill="currentColor" fill-rule="evenodd"/></svg> </a> </div> </div> </nav> <nav class="lg:u-hidden u-flex-col success-mobile-nav"> <div data-controller="show-hide"> <div class="u-relative u-flex u-justify-between u-px-md u-border-b u-border-gray-900 u-pt-md u-pb-sm"> <a href="/success/"> <img src="/success/success-by-livechat-logo.svg" width="100" class="success-logo u-m-0" alt="Success by LiveChat Logo"> </a> <div class="success-mobile-search u-Mb-2xs" data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="2062a0be5e3f72c03387888d0dcb8830" data-search-index="success" > <div class="u-maxw-6" data-controller="search-input"> <div class="success-search__results v--mobile u-rounded-b u-bg-white" data-target="algolia-search.resultsWrapper"> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-t u-border-b success-search__count u-hidden" data-target="algolia-search.resultsCountWrapper"> <p class="u-text-p9-bold u-mb-0 "> <span data-target="algolia-search.resultsMax" class="u-hidden">Showing top <span data-target="algolia-search.resultsCount">0</span> results</span> <span data-target="algolia-search.resultsNumber"><span data-target="algolia-search.resultsCount">0</span> results found</span> </p> </div> <div data-target="algolia-search.results" data-action="keydown->algolia-search#navigate"></div> </div> <input type="search" autocomplete="off" name="query" class="success-mobile-search__input" placeholder="Search articles, videos and news" data-target="algolia-search.search search-input.searchInput" data-action="click->algolia-search#openResults keydown->algolia-search#jumpToFirstResult input->search-input#change click->search-input#show click->show-hide#hide" > <button class="success-search__clear v--hidden" title="Clear search" data-target="search-input.clear" data-action="click->search-input#clear click->search-input#hide" > <svg width="14" height="14" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Clear search</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0 7 5.6 1.4 0 0 1.4 5.6 7 0 12.6 1.4 14 7 8.4l5.6 5.6 1.4-1.4L8.4 7 14 1.4z" fill="#ABABB1"/> </svg> </button> </div> </div> <button class="c-navbar__button u-text-p8-bold u-relative" aria-expanded="false" data-target="show-hide.button" data-action="show-hide#toggle"> MENU <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="u-ml-xs"> <g fill="none" stroke="currentColor" stroke-linecap="square"> <path d="M1 3.5h15" class="c-navbar__button__bar" /> <path d="M1 8h15" class="c-navbar__button__bar" /> <path d="M1 12.5h15" class="c-navbar__button__bar" /> </g> </svg> </button> </div> <div class="success-mobile-nav__menu" data-target="show-hide.content" hidden> <div> <ul class="success-nav__categories u-p-0 u-m-0"> <li><a href="/success/news/" class="c-menu__item v--top">#Know</a></li> <li><a href="/success/sell/" class="c-menu__item v--top">Sell</a></li> <li><a href="/success/support/" class="c-menu__item v--top">Support</a></li> <li><a href="/success/grow/" class="c-menu__item v--top">Grow</a></li> <li><a href="/success/connect/" class="c-menu__item v--top">Connect</a></li> <li data-controller="show"> <div class="u-relative"> <a href="/success/video/" data-action="show#toggle" class="c-menu__item v--top"> <span class="u-inline-block ">Watch</span> <svg class="u-ml-xs u--mb-3xs" fill="none" height="16" viewBox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <g fill="#000"> <path clip-rule="evenodd" d="M8 15A7 7 0 108 1a7 7 0 000 14zm0 1A8 8 0 108 0a8 8 0 000 16z" fill-rule="evenodd"/> <path d="M11 8l-4.5 2.6V5.4z"/> </g> </svg> </a> </div> </li> <li data-controller="show"> <div class="u-relative"> <a href="#" data-action="show#toggle" class="c-menu__item v--top"> <span class="u-inline-block ">Topics</span> </a> <button class="success-mobile-nav__toggle-dropdown" data-action="show#toggle" aria-expanded="false"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"/> </svg> </button> </div> <ul class="c-list u-pl-0 u-text-p7 mobile-sub-menu" data-target="show.content" hidden> <li> <div class="u-relative c-menu__item v--top"> <a href="#" data-action="show#toggle" class="u-pl-xl"> <span class="u-inline-block ">Topics</span> </a> <button class="success-mobile-nav__toggle-dropdown v--left" data-action="show#toggle" aria-expanded="false"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 19l-7-7 7-7"/> </svg> </button> </div> </li> <li> <a href="/success/topics/customer-service/" class="u-py-sm u-px-lg u-border-b u-block" > <span class="u-inline-block ">Customer service</span> </a> </li> <li> <a href="/success/topics/online-sales/" class="u-py-sm u-px-lg u-border-b u-block" > <span class="u-inline-block ">Online Sales</span> </a> </li> <li> <a href="/success/topics/ecommerce/" class="u-py-sm u-px-lg u-border-b u-block" > <span class="u-inline-block ">Ecommerce</span> </a> </li> <li> <a href="/success/topics/online-marketing/" class="u-py-sm u-px-lg u-border-b u-block" > <span class="u-inline-block ">Online Marketing</span> </a> </li> <li> <a href="/success/topics/customer-experience/" class="u-py-sm u-px-lg u-border-b u-block" > <span class="u-inline-block ">Customer experience</span> </a> </li> </ul> </li> </ul> </div> <div class="u-mt-md"> <p class="u-text-p10 u-px-lg u-py-md u-text-gray-400">DISCOVER OUR PRODUCTS</p> <ul class="u-p-0 u-m-0" style="list-style: none"> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.livechat.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-flex u-items-center u-px-md u-color-livechat" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on LiveChat" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">LiveChat</span> <span class="u-text-p7">Connect with Customers</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.chatbot.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-flex u-items-center u-px-md u-color-chatbot" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on ChatBot" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="currentColor" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">ChatBot</span> <span class="u-text-p7">Automate customer service with AI</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.helpdesk.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-flex u-items-center u-px-md u-color-helpdesk" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on HelpDesk" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M10.525 24.275c1.825.15 3.65.225 5.475.225 1.825 0 3.65-.075 5.475-.2 2.35-.2 4.2-2.25 4.375-4.85l.015-.208c.09-1.258.135-1.886.135-3.19v-2.524l-3.25 2.825c-.023 1.198.027 1.512-.05 2.536l-.027.354c-.075.975-.675 1.775-1.4 1.825-3.5.3-6.998.282-10.498-.018-.725-.05-1.325-.85-1.4-1.825l-.022-.294c-.085-1.12-.128-1.706-.128-2.906v-.027c.025-1.291.05-2.607.15-3.923.075-.95.65-1.725 1.35-1.825h10.368l-4.94 4.338-2.125-1.954-2.427 2.131 4.523 4.157L26 10.25V7H10.525c-2.35.2-4.2 2.25-4.375 4.85-.1 1.4-.15 2.8-.15 4.175 0 1.315.046 1.97.137 3.224l.013.176c.175 2.6 2.025 4.65 4.375 4.85z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">HelpDesk</span> <span class="u-text-p7">Support customers with tickets</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.knowledgebase.com/?utm_source=success&amp;utm_medium=referral&amp;utm_campaign=productnavsection" target="_blank" class="u-flex u-items-center u-px-md u-color-knowledgebase" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on KnowledgeBase" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">KnowledgeBase</span> <span class="u-text-p7">Guide and educate customers</span> </span> </a> </li> </ul> </div> <div class="u-px-lg u-py-xl u-bg-gray-900"> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Mobile navigation" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" autocapitalize="off" autocorrect="off" name="MERGE0" id="newsletter-mobile-MERGE0" class="u-text-p8 u-mb-md success-subscribe__input success-subscribe__email v--right " placeholder="Enter your email"> <button type="submit" class="c-btn v--dark u-w-full" placeholder="enter email">Subscribe</button> </form> </div> <div class="u-mb-md"> <ul class="success-nav__categories u-p-0 u-m-0 u-mb-lg u-border-t"> <li><a href="/success/authors/" class="u-block u-border-b u-text-p6 u-px-lg u-py-sm">Authors</a></li> <li><a href="/success/contribute/" class="u-block u-border-b u-text-p6 u-px-lg u-py-sm">Write for us</a></li> </ul> </div> <p class="u-text-p10 u-text-center u-text-gray-600">Follow us</p> <div class="u-flex u-items-center u-justify-center u-flex-wrap u-mb-lg"> <a href="https://www.facebook.com/SubscribeSuccess" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Facebook" data-action="track#send" ><svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" fill="none" viewBox="0 0 32 32"> <path fill="currentColor" fill-rule="evenodd" d="M16 30c7.732 0 14-6.268 14-14S23.732 2 16 2 2 8.268 2 16c0 6.9 4.992 12.635 11.562 13.788v-9.506H10V16.33h3.562V13.32C13.562 9.893 15.655 8 18.86 8c1.535 0 3.14.267 3.14.267v3.364h-1.77c-1.742 0-2.285 1.055-2.285 2.136v2.563h3.89l-.621 3.952h-3.269v9.552A14.454 14.454 0 0116 30z" clip-rule="evenodd"/> </svg> </a> <a href="https://www.instagram.com/subscribe_success/" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Instagram" data-action="track#send" ><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M6.065.06C7.117.01 7.453 0 10.133 0c2.68 0 3.016.011 4.068.06 1.05.047 1.768.214 2.395.458.65.252 1.2.59 1.748 1.138a4.838 4.838 0 011.138 1.748c.244.627.41 1.345.459 2.395.048 1.052.059 1.388.059 4.068 0 2.68-.011 3.015-.06 4.068-.047 1.05-.214 1.767-.458 2.395-.252.649-.59 1.199-1.138 1.748a4.836 4.836 0 01-1.748 1.138c-.627.243-1.345.41-2.395.458-1.052.048-1.388.06-4.068.06-2.68 0-3.016-.012-4.068-.06-1.05-.048-1.767-.215-2.395-.458a4.836 4.836 0 01-1.748-1.138A4.836 4.836 0 01.784 16.33c-.244-.628-.41-1.345-.458-2.395-.048-1.053-.06-1.389-.06-4.068 0-2.68.012-3.016.06-4.068.048-1.05.214-1.768.458-2.395.252-.65.59-1.2 1.138-1.748A4.836 4.836 0 013.67.518C4.298.274 5.015.108 6.065.059zm9.889 2.115c-.348-.135-.87-.296-1.833-.34-1.04-.047-1.352-.057-3.987-.057-2.634 0-2.946.01-3.987.057-.962.044-1.484.205-1.832.34-.46.179-.789.393-1.134.738-.346.345-.56.674-.738 1.135-.135.347-.296.87-.34 1.832-.048 1.04-.058 1.352-.058 3.987 0 2.634.01 2.946.058 3.987.044.962.205 1.484.34 1.832.179.46.393.79.738 1.134.345.346.674.56 1.134.738.348.136.87.296 1.832.34 1.04.048 1.353.058 3.987.058 2.635 0 2.947-.01 3.987-.058.962-.044 1.485-.204 1.832-.34.461-.178.79-.392 1.135-.738.345-.345.56-.674.738-1.134.135-.348.296-.87.34-1.832.047-1.04.057-1.353.057-3.987 0-2.635-.01-2.947-.057-3.987-.044-.962-.205-1.485-.34-1.832a3.057 3.057 0 00-.738-1.135 3.056 3.056 0 00-1.135-.738zM10.14 4.8a5.067 5.067 0 100 10.134 5.067 5.067 0 000-10.134zM6.847 9.866a3.289 3.289 0 106.577 0 3.289 3.289 0 00-6.577 0zm8.556-4.082a1.184 1.184 0 100-2.368 1.184 1.184 0 000 2.368z" fill="currentColor"/> </svg> </a> <a href="https://twitter.com/intent/follow?screen_name=Success__Team" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="Twitter" data-action="track#send" ><svg width="27" height="21" viewBox="0 0 27 21" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M27 2.5c-1 .4-2 .7-3.2.8 1.2-.6 2-1.7 2.5-3-1.1.7-2.3 1.1-3.6 1.4-1-1-2.4-1.7-4-1.7-3 0-5.5 2.4-5.5 5.3l.1 1.2A16 16 0 011.9 1 5 5 0 001 3.6c0 1.9 1 3.5 2.5 4.4-1 0-1.8-.2-2.5-.6C1 10 3 12.2 5.5 12.6a5.8 5.8 0 01-2.5.1 5.5 5.5 0 005.2 3.7A11.4 11.4 0 010 18.6C2.5 20.1 5.4 21 8.5 21c10.2 0 15.7-8 15.7-15v-.8c1.1-.7 2-1.7 2.8-2.7z" fill="currentColor"/> </svg> </a> <a href="https://www.linkedin.com/showcase/success-by-livechat/" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="LinkedIn" data-action="track#send" ><svg width="27" height="26" viewBox="0 0 27 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M26.3 15.4V25h-5.7v-9c0-2.3-.8-3.9-2.8-3.9-1.6 0-2.5 1-2.9 2-.2.4-.2 1-.2 1.4v9.5H9.1v-17h5.6v2.5c.8-1.2 2-2.8 5-2.8 3.8 0 6.6 2.4 6.6 7.6zM3.2 0C1.2 0 0 1.3 0 3c0 1.5 1.2 2.9 3.1 2.9 2 0 3.2-1.4 3.2-3S5.1 0 3.2 0zM.3 25.1H6v-17H.3v17z" fill="currentColor"/> </svg> </a> </div> <div class="u-text-center u-mb-lg"> <a href="https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA?sub_confirmation=1" target="_blank" class="c-btn v--secondary" data-controller="track" data-track-category="Success" data-track-action="Subscribe" data-track-label="Subscribe to YouTube button" data-action="track#send" > <span class="u-text-signup u-relative u-mr-2xs" style="top:3.5px;"><svg width="27" height="19" viewBox="0 0 27 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.4 12.6V5.3L17.5 9l-7 3.6zM26 4s-.3-1.8-1-2.6c-1-1-2.2-1-2.7-1.1-3.6-.3-9.2-.3-9.2-.3S7.6 0 4 .3c-.5 0-1.6 0-2.6 1C.5 2.3.3 4 .3 4S0 6 0 8.2v2c0 2.2.3 4.3.3 4.3s.2 1.8 1 2.6c1 1 2.3 1 2.9 1.1a184.6 184.6 0 0018.1 0c.5 0 1.7 0 2.7-1.1.7-.8 1-2.6 1-2.6s.3-2.1.3-4.3v-2c0-2-.3-4.2-.3-4.2z" fill="currentColor"/> </svg> </span> Subscribe to our channel </a> </div> </div> </div> </nav> <div id="subscribe-modal" class="success-modal u-hidden" aria-hidden="true"> <div class="success-modal--overlay" tabindex="0" data-micromodal-close> <div class="success-modal--dialog u-maxw-8 md:u-maxw-6 u-text-center u-rounded" role="dialog" aria-modal="true"> <button class="success-modal--close" aria-label="Close modal" data-micromodal-close><svg width="32" height="32" viewBox="0 0 16 16" fill="none" data-micromodal-close class="u-w-auto u-hover-lift u-shadow u-round u-m-0" xmlns="http://www.w3.org/2000/svg"> <title>Close</title> <circle cx="8" cy="8" r="8" data-micromodal-close fill="#fff"/> <path data-micromodal-close stroke="#1B1B20" d="M5.24 5.1l5.66 5.66M10.9 5.24L5.24 10.9"/> </svg> </button><div> <div class="u-rounded u-bg-white u-text-black u-text-center u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="u-px-0"> <img src="/success/subscribe-3.svg" alt="" style="max-width: 335px;" class="u-Mb-sm" /> <p class="u-text-p3 u-mb-md u-text-center">Success in your inbox</p> <p class="u-text-p5 u-text-center">Get monthly insights handpicked by our editorial team. Act on it.</p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="md:u-flex u-maxw-6 u-mx-auto" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Main navigation" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="main-navigation-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md md:u-mb-0" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full" placeholder="enter email">Subscribe</button> </form> </div> </div> </div> </div> </div> </div> </div> <main data-controller="attribute" class="success-main"> <div class="u-pl-lg lg:u-Pl-lg u-pt-lg lg:u-Pt-sm xl:u-Pt-md u-mb-sm lg:u-mb-md md:u-mb-xl xl:u-Mb-md success-author-breadcrumbs"> <a href="/success/authors/" class="u-flex u-items-center u-text-black"> <svg class="u-mr-sm u-hidden sm:u-inline" width="8" height="14" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M2.6 7L8 12.4l-1.3 1.3L0 7 6.7.3 8 1.6 2.6 7z" fill="#1B1B20"/> </svg> <svg class="u-mr-xs sm:u-hidden" width="7" height="12" viewBox="0 0 8 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M2.6 7L8 12.4l-1.3 1.3L0 7 6.7.3 8 1.6 2.6 7z" fill="#1B1B20"/> </svg> <span class="u-mt-3xs u-text-p7-bold u-hidden sm:u-inline">Back to authors</span> <span class="u-mt-3xs u-text-p8-bold sm:u-hidden">Back to authors</span> </a> </div><div class="o-container u-Mt-xl"> <div class="u-flex u-items-center"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_64,h_64,c_fit/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_128,h_128,c_fit/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg 2x" alt="Jacob Firuta" class="u-round u-maxw-1 u-ml-0 u-mr-lg"> <div> <h1 class="u-text-p5-bold u-mb-0">Jacob Firuta</h1> <p class="u-text-p6">Data Analyst, LiveChat</p> </div> </div> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">My articles</h2><article class="category-list-item v--article hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" alt="10 Types of Customers and How to Handle Them [Best Practices]" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/types-of-customers/" class="category-list-item__a">10 Types of Customers and How to Handle Them [Best Practices]</a></h2> <p class="u-text-p6">When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough.&nbsp;... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars v--unfold"> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img " style="width: 48px;" width="48"></span> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm u--ml-md" style="width: 48px;" width="48"></span></div><span class="u-text-p8"> <a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"> and <a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a">Olga Rogacka</a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a"> </span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">11 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Nov 7, 2024</span> </div> </div> </div> </div> </article> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/07/call-to-action-examples.jpg 2x" alt="15 Best Call To Action Examples" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Sell</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">Jul 27</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/call-to-action-examples/" class="u-text-black v--no-underline success-link-overlay__a">15 Best Call To Action Examples</a></h3> <p class="u-text-p7 u-mb-lg">Each and every call to action on your website serves a specific purpose. You can use various call to action methods to make them more effective. Here are the best call to... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg 2x" alt="How to Answer 40&#43; Customer Service Interview Questions" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">32 min read</span> | <span class="u-mx-2xs">May 05</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-service-survey-questions/" class="u-text-black v--no-underline success-link-overlay__a">How to Answer 40&#43; Customer Service Interview Questions</a></h3> <p class="u-text-p7 u-mb-lg">So, you’re getting ready for a customer service interview.&nbsp; If you’re nervous, that’s normal!&nbsp; By preparing for your interview, you’re giving yourself the best... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" alt="Customer Service Interview Questions You Should Ask When Hiring Agents" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">May 05</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-service-interview-questions/" class="u-text-black v--no-underline success-link-overlay__a">Customer Service Interview Questions You Should Ask When Hiring Agents</a></h3> <p class="u-text-p7 u-mb-lg">What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div><div class="u-hidden xl:u-block"> <div class="success-related__posts u-Mb-xl"><div class="u-flex u-items-stretch"><article class="u-rounded u-bg-white success-related__post v--only-2-mobile success-hover success-link-overlay"> <div class="success-featured-image-holder"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_190,q_auto,w_352/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">May 05</span> | <span class="u-ml-2xs">Jacob Firuta</span> </p> <h4 class="u-text-p6-bold u-mb-lg"><a href="/success/customer-service-interview-questions/" class="success-link-overlay__a u-text-black v--no-underline">Customer Service Interview Questions You Should Ask When Hiring Agents</a></h4> <p class="u-text-p8 u-mb-lg">What makes a good agent? Is it their previous experience, their references, the way they... <span class="u-text-p8-bold u-text-primary u-inline-block">read more</span></p> </div> </article> </div><div class="u-flex u-items-stretch"><article class="u-rounded u-bg-white success-related__post v--only-2-mobile success-hover success-link-overlay"> <div class="success-featured-image-holder"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_190,q_auto,w_352/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Sell</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">14 min read</span> | <span class="u-mx-2xs">Mar 14</span> | <span class="u-ml-2xs">Jacob Firuta and Jacquelyn Dunham</span> </p> <h4 class="u-text-p6-bold u-mb-lg"><a href="/success/customer-segmentation/" class="success-link-overlay__a u-text-black v--no-underline">Customer Segmentation Strategies: A Key to Successful Marketing Campaigns</a></h4> <p class="u-text-p8 u-mb-lg">In today's crazy competitive business world, customer segmentation is essential for... <span class="u-text-p8-bold u-text-primary u-inline-block">read more</span></p> </div> </article> </div><div class="u-flex u-items-stretch"><article class="u-rounded u-bg-white success-related__post v--only-2-mobile success-hover success-link-overlay"> <div class="success-featured-image-holder"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_190,q_auto,w_352/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Nov 25</span> | <span class="u-ml-2xs">Jacob Firuta and Kuba Rogalski</span> </p> <h4 class="u-text-p6-bold u-mb-lg"><a href="/success/good-customer-service-skills/" class="success-link-overlay__a u-text-black v--no-underline">6 Customer Service Skills You’ll Need This Holiday Season</a></h4> <p class="u-text-p8 u-mb-lg">Good customer service leads to good business results. There’s no denying that. And to... <span class="u-text-p8-bold u-text-primary u-inline-block">read more</span></p> </div> </article> </div></div> </div> <div class="xl:u-hidden"> <div class="home-popular-grid"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog5-8.png 2x" alt="Customer Service Interview Questions You Should Ask When Hiring Agents" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">May 05</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-service-interview-questions/" class="u-text-black v--no-underline success-link-overlay__a">Customer Service Interview Questions You Should Ask When Hiring Agents</a></h3> <p class="u-text-p7 u-mb-lg">What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog1-8-1.png 2x" alt="Customer Segmentation Strategies: A Key to Successful Marketing Campaigns" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Sell</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">14 min read</span> | <span class="u-mx-2xs">Mar 14</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars v--unfold"> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img " style="width: 48px;" width="48"></span> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2023/03/Jacquelyn-Dunham.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm u--ml-md" style="width: 48px;" width="48"></span></div><span class="u-text-p8"> <a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"> and <a href="/success/authors/jacquelyn-dunham/" class="u-text-p8 success-authors-info__a">Jacquelyn Dunham</a href="/success/authors/jacquelyn-dunham/" class="u-text-p8 success-authors-info__a"> </span></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-segmentation/" class="u-text-black v--no-underline success-link-overlay__a">Customer Segmentation Strategies: A Key to Successful Marketing Campaigns</a></h3> <p class="u-text-p7 u-mb-lg">In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.labs.livechatinc.com/app/uploads/2016/10/844x475_header_image_success-3.png 2x" alt="6 Customer Service Skills You’ll Need This Holiday Season" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Nov 25</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars v--unfold"> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img " style="width: 48px;" width="48"></span> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/06/kuba-rogalski2.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm u--ml-md" style="width: 48px;" width="48"></span></div><span class="u-text-p8"> <a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"> and <a href="/success/authors/kuba-rogalski/" class="u-text-p8 success-authors-info__a">Kuba Rogalski</a href="/success/authors/kuba-rogalski/" class="u-text-p8 success-authors-info__a"> </span></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/good-customer-service-skills/" class="u-text-black v--no-underline success-link-overlay__a">6 Customer Service Skills You’ll Need This Holiday Season</a></h3> <p class="u-text-p7 u-mb-lg">Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> </div><div class="u--Mt-xs u-Mb-lg"> <ul class="success-pagination"> <li class="success-pagination__item success-pagination__previous disabled"> <a href=""> <svg class="md:u-mr-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.58.52a.75.75 0 00-1.06-.1l-6 5a.75.75 0 000 1.16l6 5a.75.75 0 10.96-1.16L2.18 6l5.3-4.42a.75.75 0 00.1-1.06z" fill="#000"/> </svg> <span class="u-hidden md:u-inline">Previous</span> </a> </li><li class="success-pagination__item"> <a href="/success/authors/jacob-firuta/#author-posts" class="v--active">1</a> </li><li class="success-pagination__item"> <a href="/success/authors/jacob-firuta/2/#author-posts" class="">2</a> </li><li class="success-pagination__item u-hidden sm:u-block"> <a href="/success/authors/jacob-firuta/3/#author-posts" class="">3</a> </li><li class="success-pagination__item"> <span>...</span> </li><li class="success-pagination__item"> <a href="/success/authors/jacob-firuta/11/#author-posts" class="">11</a> </li><li class="success-pagination__item success-pagination__next " aria-label="Next"> <a href="/success/authors/jacob-firuta/2/"> <span class="u-hidden md:u-inline">Next</span> <svg class="md:u-ml-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M.17 11.23c.27.32.74.36 1.06.1l6-5a.75.75 0 000-1.16l-6-5a.75.75 0 00-.96 1.16l5.3 4.42-5.3 4.42a.75.75 0 00-.1 1.06z" fill="#000"/> </svg> </a> </li> </ul> </div> </div></div></div> </main> <script id="search-results-item" type="text/template"> <a href="{{ relpermalink }}" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black" data-controller="track" data-track-category="Success" data-track-action="Search Result Link" data-track-label="{{ relpermalink }} ({{ query }})" data-action="track#send" > <div class="u-basis-2 u-relative">{{#video}} <img src="/success/icons/play.svg" class="success-search__result__play" alt="Play" width="48"> {{/video}} <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" media="(min-width: 64rem)" > <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_75,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_150,c_fill/{{ featured_image }} 2x" > <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" alt="{{ title }}" class="u-rounded-sm" > </picture> </div> <div class="u-basis-10 u-pl-lg"> <p class="c-link u-text-p8-bold u-mb-2xs ">{{ title }}</p> <p class="u-text-p8 u-mb-0">{{ summary }}</p> </div> </a> </script> <script id="search-results-empty" type="text/template"> <div class="success-search__result u-px-xl u-py-sm u-text-left u-flex"> <div class="u-basis-2 u-flex u-items-center"> <img src="/success/images/no-results.png" alt="" width="59" height="54" class="success-search__no-result"> </div> <div class="u-basis-10 u-pl-lg"> <p class="u-text-p6-bold u-mb-2xs"> Sorry, we can’t find <mark>‘{{ query }}’</mark> </p> <p class="u-text-p7 u-mb-0">But don’t worry, you may be intrested with these articles:</p> </div> </div> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-t u-border-b"> <p class="u-text-p9-bold u-mb-0 ">POPULAR TOPICS</p> </div> <a href="/success/click-to-cancel-rule/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/click-to-cancel-rule/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog10-8.png 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <p class="c-link u-text-p8-bold u-mb-2xs ">The FTC “Click-to-Cancel” Rule and Its Implications</p> <p class="u-text-p8">Chandler Bing has been trying to quit the gym for over 25 years! Could he finally succeed? Well, if...</p> </div> </a> <a href="/success/shopify-customer-service/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/shopify-customer-service/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2023/03/shopify-customer-service.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2023/03/shopify-customer-service.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <p class="c-link u-text-p8-bold u-mb-2xs ">The Best Ways to Contact Shopify Customer Service for Quick Support</p> <p class="u-text-p8">As one of the most popular ecommerce solutions, Shopify powers millions of online stores, offering a...</p> </div> </a> <a href="/success/best-shopify-live-chat-app/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/best-shopify-live-chat-app/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/e-commerce-shop-online-homepage-sale-concept.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2024/03/e-commerce-shop-online-homepage-sale-concept.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <p class="c-link u-text-p8-bold u-mb-2xs ">Best Shopify Live Chat Apps for 2025</p> <p class="u-text-p8">As the holiday season approaches, Shopify store owners are bracing for a surge in customers eager to...</p> </div> </a> </script> <script type="text/javascript"> window.process = { env: { DEBUG: undefined }, }; </script> <script type="text/javascript" defer src="/success/js/main.min.022db57ef9cc04d439a92ed59787f7f8f0d1d80e2a0481c6e56f7da6a54daeab.js"></script> <script type="text/javascript"> window._be = window._be || {}; window.__be.id = "602ae14f0e312200065951d7"; (function() { var be = document.createElement('script'); be.type = 'text/javascript'; be.async = true; be.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.chatbot.com/widget/plugin.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(be, s); })(); </script> <script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="https://livechat.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '28a0a095-db17-4f24-8d11-19c9de6721cc'); </script><noscript><iframe src="https://livechat.containers.piwik.pro/28a0a095-db17-4f24-8d11-19c9de6721cc/noscript.html" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript></body> </html>

Pages： 1 2 3 4 5 6 7 8 9 10