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Patient Privacy | University of Utah Health

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ratio: 0.65"></span> </a> </div> </div> </div> </div> </section> </div> </div> <!-- Navigation --> <!-- Table of Contents --> <div class="gls-section gls-section-muted gls-section-small toc-processed"> <div class="gls-container gls-container-small"> <div id="tableofcontents" data-block-plugin-id="toc_page" class="settings-tray-editable block block-uou-blocks block-toc-page" data-drupal-settingstray="editable"> <fieldset role="presentation" class="gls-position-relative gls-overflow-hidden gls-border" style="border-radius: var(--global-border-radius)" > <legend role="heading" class="gls-h4 gls-text-primary gls-text-uppercase" id="in-page-heading" style=" --legend-padding-horizontal: 0.625em; margin-inline-start: calc(var(--list-padding-left) - var(--legend-padding-horizontal)); padding-inline: var(--legend-padding-horizontal); " > On This Page </legend> <ul role="navigation" id="in-page-navigation" class="gls-list gls-list-bullet gls-text-small gls-margin-small-top gls-text-uppercase gls-column-1-2@s gls-column-1-3@l" gls-toggle="mode: media; 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padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-3ae44708-4502-445f-8247-3e51467ed958 coh-component-instance-3ae44708-4502-445f-8247-3e51467ed958 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Protecting Health Information</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-0528aa29-6392-4636-bc35-af0e7832229f coh-component-instance-0528aa29-6392-4636-bc35-af0e7832229f coh-ce-cpt_text_with_callout_component-90859039" data-lift-slot > <div class="coh-container gls-align-right@s " gls-margin="margin: gls-margin-top" > <ul class="coh-list-container coh-unordered-list ssa-component coh-component ssa-component-instance-89868a82-2294-4861-b20f-d86a8fedfdd8 coh-component-instance-89868a82-2294-4861-b20f-d86a8fedfdd8 gls-list gls-list-large gls-list-divider gls-text-uppercase gls-text-center gls-border-left gls-padding-left " data-lift-slot> <li class="coh-list-item"> <a href="/patient-privacy" class="coh-link coh-ce-cpt_quick_links-9d729e7d1 coh-ce-cpt_quick_links-9d729e7d" target="_self" > Patient Privacy </a> </li> <li class="coh-list-item"> <a href="/policies/privacy" class="coh-link coh-ce-cpt_quick_links-9d729e7d2 coh-ce-cpt_quick_links-9d729e7d" target="_self" > U of U Health Privacy Statement </a> </li> <li class="coh-list-item"> <a href="/patient-privacy/email" class="coh-link coh-ce-cpt_quick_links-9d729e7d3 coh-ce-cpt_quick_links-9d729e7d" target="_self" > Opening Encrypted Email </a> </li> <li class="coh-list-item"> <a href="https://www.utah.edu/privacy/gdpr.php" class="coh-link coh-ce-cpt_quick_links-9d729e7d4 coh-ce-cpt_quick_links-9d729e7d" target="_self" > General Data Protection Information </a> </li> </ul> </div> <div class="coh-wysiwyg coh-ce-cpt_text_with_callout_component-cf5e7183" > <p>Protecting your health information is important to University of Utah Health (“U of U Health”). We maintain the privacy and security of your information in these ways:</p> <ul> <li>Train our faculty, staff, and volunteers in privacy practices.</li> <li>Use technical and physical safeguards for information storage.</li> <li>Follow the Health Insurance Portability and Accountability Act (HIPAA) requirements.</li> <li>Implement administrative controls to ensure we use or disclose patient data with caution and after careful consideration.</li> </ul> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-9820d342-7635-4bf6-92d6-c7e21fc0a2c6 coh-component-instance-9820d342-7635-4bf6-92d6-c7e21fc0a2c6" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="notice" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-94ff25e1-b410-4718-a2d4-8555e8ea933b coh-component-instance-94ff25e1-b410-4718-a2d4-8555e8ea933b coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Notice of Privacy Practices</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-4e0164c8-f89a-45da-98d6-3b8cb25fee84 coh-component-instance-4e0164c8-f89a-45da-98d6-3b8cb25fee84 " data-lift-slot > <div class="coh-wysiwyg" > <p>U of U Health understands that your health information is very personal and private. Every patient we serve is provided a <a href="/documents/notice-of-privacy-practices" data-entity-type="media" data-entity-uuid="5d67b7b3-46c9-426d-bf64-bb9385ea1899" data-entity-substitution="canonical" title="Notice of Privacy Practices">Notice of Privacy Practices</a> the first time they come to us for health services. This document is the centerpiece of our privacy promise to you.</p> <p>This notice tells you how we use and disclose your information to provide you with the best treatment and support our operations. The notice advises you of your rights to access and control your own health information.</p> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-77abc808-5cc6-4051-a2ff-dd49462dce0b coh-component-instance-77abc808-5cc6-4051-a2ff-dd49462dce0b" data-lift-slot > <div class="coh-container gls-text-center coh-ce-cpt_standard_button_component-c5ddda05" > <a href="/documents/notice-of-privacy-practices" class="coh-link gls-button gls-button-secondary default-size default-width" target="_blank" > View the Notice of Privacy Practices </a> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-28f39455-f67d-4ccc-869a-58029ef2edcd coh-component-instance-28f39455-f67d-4ccc-869a-58029ef2edcd" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="patients" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-2d985fde-ef92-4638-9651-64229b148780 coh-component-instance-2d985fde-ef92-4638-9651-64229b148780 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">A Patient&#039;s Information Privacy Rights</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-fda96f5f-295d-4ee1-b67d-893e1d1b4299 coh-component-instance-fda96f5f-295d-4ee1-b67d-893e1d1b4299 " data-lift-slot > <div class="coh-wysiwyg" > <p>You have the right to request that we take certain actions related to your health information. You can do this by submitting one or more of the forms below &nbsp;as needed.</p> <table class="a-table a-table--striped gls-table"> <thead class="a-table__head"> <tr class="a-table__row a-table__row--heading"> <th class="a-table__cell"> <h3>Your Right Under HIPAA</h3> </th> <th class="a-table__cell"> <h3>How You Exercise Your Right</h3> </th> </tr> </thead> <tbody> <tr class="a-table__row"> <td class="a-table__cell" width="384">Request a copy of your medical record. You can also identify another person or entity that you authorize us to share your medical record.</td> <td class="a-table__cell" width="336">Submit a <a href="/documents/patient-authorization-release-of-health-information-mar-2022" target="_blank" data-entity-type="media" data-entity-uuid="e61f8085-acd4-4941-93e9-c7b3c8ec4361" data-entity-substitution="canonical" rel="noopener" title="Patient Authorization for Release of Health Information Mar 2022">Patient Authorization for Disclosure of Health Information form</a>.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Request a correction to your medical record.</td> <td class="a-table__cell" width="336">Submit a <a href="/documents/patient-request-amend-health-information" target="_blank" data-entity-type="media" data-entity-uuid="8d683a19-076d-4b60-a402-e0d204945357" data-entity-substitution="canonical" rel="noopener" title="Patient Request to Amend Health Information">Request to Amend Protected Health Information form</a>.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Ask us to limit the information we use and share.</td> <td class="a-table__cell" width="336">Submit a <a href="/documents/patient-request-special-privacy-restrictionpdf" target="_blank" data-entity-type="media" data-entity-uuid="38006268-e110-4386-8e5c-7da08ec681e2" data-entity-substitution="canonical" rel="noopener" title="patient-request-for-special-privacy-restriction.pdf">Patient Request for Special Privacy Restriction form</a>.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Ask us NOT to share certain health information with your insurer.</td> <td class="a-table__cell" width="336">Submit a <a href="/media/16476" target="_blank" data-entity-type="media" data-entity-uuid="59423fb0-7207-40b7-b8ad-6c948ed34e58" data-entity-substitution="canonical" rel="noopener" title="patient-request-for-special-privacy-restriction-self-pay.pdf">Patient Request for Privacy Restriction for "Health Care Services Paid for Out-of-Pocket" form</a>.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Get a list of those with whom we have shared your information for reasons other than treatment, payment, or administrative purposes</td> <td class="a-table__cell" width="336">Submit a <a href="/documents/accounting-of-disclosures-requestpdf" target="_blank" data-entity-type="media" data-entity-uuid="e0f1f390-6111-457f-8c84-90c6aef10746" data-entity-substitution="canonical" rel="noopener" title="accounting-of-disclosures-request.pdf">Request for Accounting of Disclosures form</a>.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Identify others who are authorized to act on your behalf (such as medical power of attorney, legal guardian, and the like).</td> <td class="a-table__cell" width="336">Provide legal documentation of your choice.</td> </tr> <tr class="a-table__row"> <td class="a-table__cell" width="384">Ask us NOT to use your information for the purposes of fundraising.</td> <td class="a-table__cell" width="336"><a href="https://airtable.com/appoK6lC1aoV0j8Y5/shrig596xk8NASksd?hide_Opt+Out+Form=true" target="_blank" rel="noopener">Opt out of fundraising</a></td> </tr> </tbody> </table> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-5679c622-2b11-4cab-812b-39d7e328b1ec coh-component-instance-5679c622-2b11-4cab-812b-39d7e328b1ec" data-lift-slot > <div class="coh-container gls-text-center coh-ce-cpt_standard_button_component-c5ddda05" > <a href="/patient-family-services/medical-records-information-release" class="coh-link gls-button gls-button-secondary default-size default-width" target="_self" > Find All Medical Record Information Forms </a> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-2b87dbd5-b93d-46e0-a3b9-09623c9b2e9a coh-component-instance-2b87dbd5-b93d-46e0-a3b9-09623c9b2e9a" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="how" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-75d64aa2-4d2d-4b83-aed0-9ea16967d9d8 coh-component-instance-75d64aa2-4d2d-4b83-aed0-9ea16967d9d8 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">How University of Utah Health Uses Patient Health Information</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-a0062933-f28c-4cfe-a5c9-8354bc793f91 coh-component-instance-a0062933-f28c-4cfe-a5c9-8354bc793f91 " data-lift-slot > <div class="coh-wysiwyg" > <p>When you receive care from U of U Health, we may use your health information to treat you, bill for services, and conduct our normal business operations. Examples of how we use your information include the following:</p> <h3>Treatment</h3> <p>Health care providers use your health information to treat you and to deliver quality care to meet your needs. Your doctor may share your health information with other providers who are involved in your care.</p> <p>Some health records, including confidential communications with a mental health professional and substance abuse records, may have additional restrictions for use and disclosure under state and federal law.</p> <h3>Payment</h3> <p>We keep billing records that include payment information and documentation of the services provided to you. We may use your information to get payment from you, your insurance company, or another third party.</p> <p>We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval.</p> <h3>Health Care Operations</h3> <p>We use health information to evaluate and improve the quality of care, train staff and students, provide customer service, manage costs, conduct required business duties, and make plans to better serve our communities.&nbsp;</p> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-bae5e9cb-f215-4d29-80d4-eabe047e15be coh-component-instance-bae5e9cb-f215-4d29-80d4-eabe047e15be" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="sharing" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-2cf2e40c-5f74-4eca-b753-a0e001228ae1 coh-component-instance-2cf2e40c-5f74-4eca-b753-a0e001228ae1 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Sharing Patient Health Information</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-3b657ccf-cb66-49c9-93e9-0113cde90174 coh-component-instance-3b657ccf-cb66-49c9-93e9-0113cde90174 " data-lift-slot > <div class="coh-wysiwyg" > <p>There are limited situations when we may disclose health information without your signed authorization. These include the following situations:</p> <ul> <li>For public health purposes permitted or required by law. Examples include reporting communicable diseases; work-related illnesses; births and deaths; reactions to drugs; and problems with medical devices.</li> <li>To protect victims of abuse, neglect, or domestic violence or to avert a serious threat to health or safety.</li> <li>For health oversight activities, such as investigations, audits, and inspections.</li> <li>When requested by law enforcement or as required by law or court order.</li> <li>To coroners, medical examiners, and funeral directors.</li> <li>For organ and tissue donation.</li> <li>For research approved by our review process under strict federal guidelines.</li> <li>For specialized government functions such as intelligence and national security.<br>&nbsp;</li> </ul> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-fcd9d911-8176-419c-96c9-948468683110 coh-component-instance-fcd9d911-8176-419c-96c9-948468683110" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="hie" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-e5eee88a-1a2f-411b-8c1f-7edd56297159 coh-component-instance-e5eee88a-1a2f-411b-8c1f-7edd56297159 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Health Information Exchange (HIE)</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-1f1c03b0-348a-458c-b496-7f1111396a73 coh-component-instance-1f1c03b0-348a-458c-b496-7f1111396a73 " data-lift-slot > <div class="coh-wysiwyg" > <p>A health information exchange provides a way for authorized health care professionals to securely access and share patient medical information. Only authorized health care professionals who have a relationship with you who access your medical information in a shared electronic medical record or health information exchange.</p> <h3>Why Do We Participate in HIEs?</h3> <p>Because you may receive treatment from more than one health professional, we participate in &nbsp;health information exchanges to share information with your other health care providers. Information from different health care encounters could inform decisions about treatments you receive. Information about your illnesses, injuries, allergies, medicines, test results, and health history allow health care professionals to make the best possible decisions to care for you.</p> <p>The Health Information Technology for Economic and Clinical Health (HITECH) Act encourages the sharing of information. HITECH provides objectives for health care providers to meet in order to support improved health care for patients. One of the core objectives is to provide patients and their health care providers with access to medical information to improve the safety, quality, and efficiency of care.</p> <p>The 21st Century Cures Act: The Cures Act supports the use of modern technology in health care. One of its primary purposes is to reduce barriers to your ability to access your own health information. The Cures Act rules refer to these access barriers as “information blocking.” The Cures Act rules also require that we participate in standardized processes for exchanging health information, including using HIEs.</p> <p>Some examples of HIEs in which U of U Health participates include the following:</p> <ul> <li><a href="https://www.epic.com/careeverywhere/">Epic Care Everywhere</a>. This application provides a way to access a patient's electronic health record when that record is kept by another health care organization. Care Everywhere participants are listed here.&nbsp;</li> <li><a href="https://uhin.org/resources/for-patients/" target="_blank">Utah Health Information Network (UHIN)</a>. UHIN is a nonprofit, broad-based coalition of Utah health care insurers, providers, and others. UHIN provides a private and secure gateway for electronic data exchanges. UHIN gathers and provides data to a statewide data repository.&nbsp;</li> <li><a href="https://www.healthit.gov/topic/interoperability/policy/trusted-exchange-framework-and-common-agreement-tefca#:~:text=TEFCA%20Exchange%20Purposes,Individual%20Access%20Services%20(IAS).">Trusted Exchange Framework and Common Agreement (TEFCA)</a>. The TEFCA is part of the 21st Century Cures Act. It's goal is to simplify and support the exchange of electronic health information between HIEs, while safeguarding the privacy and security of health information. TEFCA aims to improve emergency care outcomes, minimize care gaps, lower the cost of care, promote public health, and enable individuals to more easily gather their health care information.<br><span style="border:1.0pt none windowtext;mso-border-alt:none windowtext 0in;padding:0in;"><o:p></o:p></span></li> </ul> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-c9b05cd4-1ae4-4267-ba2b-869d88b8fc4e coh-component-instance-c9b05cd4-1ae4-4267-ba2b-869d88b8fc4e" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="other" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-a97ffa0b-e753-41ce-83b3-88fb8c1e33b1 coh-component-instance-a97ffa0b-e753-41ce-83b3-88fb8c1e33b1 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Other Uses of Patient Health Information</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-5f2a0802-12f3-4f19-8890-6783438ef27c coh-component-instance-5f2a0802-12f3-4f19-8890-6783438ef27c " data-lift-slot > <div class="coh-wysiwyg" > <p>We may also share your health information in the following ways:</p> <ul> <li>Share information with family or friends to the extent they are directly involved in your care or in paying for your care.</li> <li>Remind you of an appointment. (Optional: notify the scheduler if you do not wish to be reminded.)</li> <li>Include you in our patient directory for callers, visitors, and clergy. (Optional: You may <a href="/documents/form-opt-out-of-patient-directory" data-entity-type="media" data-entity-uuid="b1b0c875-a4cd-4dac-8669-5052d196f05c" data-entity-substitution="canonical" title="Form: Opt Out of Patient Directory">opt-out of participation in the directory</a>.)</li> <li>Share information with business associates who assist us with treatment, payment, and health care operations. (These <a href="/patient-privacy/ba" data-entity-type="node" data-entity-uuid="60b5ad18-a43d-48a8-8186-7accbd3fe40e" data-entity-substitution="canonical" title="Business Associates">business associates</a> must adhere to applicable privacy laws and regulations.)</li> </ul> <p><em>Reviewed 2/2024</em></p> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-6118c4c2-4189-4738-8adf-7299945fe441 coh-component-instance-6118c4c2-4189-4738-8adf-7299945fe441" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-05bdcfa8-ba05-4f5e-b12b-af91594ac23a coh-component-instance-05bdcfa8-ba05-4f5e-b12b-af91594ac23a coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom gls-text-center"></div> <h2 class="coh-heading gls-text-primary gls-text-uppercase gls-text-center " > <span class="coh-inline-element">Privacy Office Resources</span> </h2> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-5109760a-c6f8-44ee-af95-a75d7ff44344 coh-component-instance-5109760a-c6f8-44ee-af95-a75d7ff44344 " data-lift-slot > <div class="coh-wysiwyg" > <ul><li><a href="/patient-privacy/ba" data-entity-type="node" data-entity-uuid="60b5ad18-a43d-48a8-8186-7accbd3fe40e" data-entity-substitution="canonical" title="Business Associates">Business Associates &amp; Vendors</a></li><li><a href="/patient-privacy/students" data-entity-type="node" data-entity-uuid="430ce67b-41cf-4c8a-8387-1dd7e6feb6d8" data-entity-substitution="canonical" title="Non-Employee Training Module">Non-Employee HIPAA Training</a></li><li><a href="/patient-privacy/ohca" data-entity-type="node" data-entity-uuid="cbddb457-f880-4d1e-9cb4-d3ca100abf84" data-entity-substitution="canonical" title="Organized Health Care Arrangements (OHCA)">Organized Health Care Arrangement (OHCA) Participants</a></li><li><a href="https://pulse.utah.edu/site/comser/infpriv/Pages/Home.aspx" target="_blank">Pulse Employee Website</a></li></ul> </div> </div> </div> </div> </div> <div class="coh-container ssa-component coh-component ssa-component-instance-4cc6ac88-1879-454f-862f-28a79c9c2dc9 coh-component-instance-4cc6ac88-1879-454f-862f-28a79c9c2dc9" data-lift-slot > <div class="coh-container gls-section gls-section-default default-size" id="resources" style="padding-top: ; padding-bottom: ;" > <div class="coh-container gls-container default-width" > <div class="coh-container ssa-component coh-component ssa-component-instance-f4b786d7-b308-44b4-9d71-871288c53a20 coh-component-instance-f4b786d7-b308-44b4-9d71-871288c53a20 coh-heading-component" data-lift-slot > <div class="coh-inline-element gls-pre-heading gls-h4 gls-text-muted gls-margin-xsmall-bottom 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