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open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Company - open in same tab" href="https://www.nice.com/company">Company</a></li><li><a aria-label="Legal Policies and Guidelines - open in same tab" href="https://www.nice.com/company/legal">Legal Policies and Guidelines</a></li><li><span>Terms of Use</span></li></ul></div></section><div class="nice-group skin-default max-width-793" id=""><section class="content-section max-width-1000"><div><h2 class=" " id="">Terms of Use</h2><p class=""><html><head></head><body>Welcome to <a href="https://www.nice.com/" class="nice-link" rel="" target="_self" aria-label="https://www.nice.com - open in same tab">https://www.nice.com</a> (the "<strong>Website</strong>"), an online resource for information, activities, products and services related to NICE Ltd. and its affiliates ("<strong>NICE</strong>", "<strong>We</strong>" and "<strong>Our</strong>").</p><p class=""><html><head></head><body>Please read carefully the following terms and conditions. By using and accessing the Website, and the content and services contained therein, you agree to be bound by these terms of use (the "<strong>Terms</strong>", or the "<strong>Terms of Use</strong>") including any other document incorporated thereto. If you do not agree to be bound by the Terms, you may not access or use the Website.</body></html></p><p class=""><html><head></head><body>These Terms apply to the use of the Website and the services and content included therein by every computer or other communication means (like cellular phones, PDA's, etc.). These Terms further apply the use of the Website via the Internet network or any other communication networks.</body></html></p><h2 class=" " id="">Acceptable Use of the Website</h2><p class=""><html><head></head><body>The following terms define the acceptable use of the Website and the services available through the Website (the "<strong>Services</strong>"). Subject to these Terms of Use, you may access and use the content on the Website. You may not use the content otherwise, unless NICE provided you an explicit prior written permission.</body></html></p><p class=""><html><head></head><body>You agree that you are solely responsible for all your acts or omissions associated with your access and use of the Website and the access and use of the Website by anyone on your behalf.</body></html></p><p class=""><html><head></head><body>While using the Website, you agree to refrain from–</body></html></p><ul><li>Breaching these Terms or any other applicable rules and instructions that We may convey with respect to the use of the Website;</li><li>Engaging in any activity that constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law, including laws governing privacy, defamation, spam and copyright;</li><li>Interfering with, burdening or disrupting the functionality of the Website;</li><li>Breaching the security of the Website and the Services or identifying any security vulnerabilities in it;</li><li>Circumventing or manipulating the operation, or functionality of the Website and the Services thereunder;</li><li>Posting false, inaccurate, or misleading content;</li><li>Using or launching any automated system, including without limitation robots, crawlers and similar applications to collect and compile content from the Website, and the Services;</li><li>Displaying the Website or any part thereof in an exposed or concealed frame, or linking to elements on the Website, such as images, independently from the web pages on which they originally appear or are made available thought the Website;</li><li>Displaying content from the Website, including by any software, feature, gadget or communication protocol, which alter the content or its design;</li><li>Impersonating any person or entity, or making any false statement pertaining to your identity, employment, agency or affiliation with any person or entity;</li><li>Collecting, harvesting, obtaining or processing personal information of or about other users, without their explicit consent;</li><li>Abusing, harassing, threatening, impersonating or intimidating other users;</li><li>Linking to the Website from web pages that contain pornographic content or content that encourages racism, wrong discrimination or other wrongful;</li></ul><h2 class=" " id="">Registration and user account</h2><p class=""><html><head></head><body>The Website serves all Internet users. However, certain Services (i.e. NICE blogs) may be available to registered users only.</body></html></p><p class=""><html><head></head><body>When you register with the Website, or while completing Our contact forms, We will ask you to provide certain contact and personal details. You must submit only true, accurate and complete details. Bear in mind that false, incorrect or out dated information may prevent you from registering and impair Our ability to provide you with the Services and contact you. We will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you will not be able to register with the Website or complete the contact forms. We will only use your personal details in accordance with Our Privacy Policy which is available at <a href="/privacy-statement/" class="nice-link" rel="" target="_self" aria-label="https://www.nice.com/privacy-statement - open in same tab">https://www.nice.com/privacy-statement</a> and incorporated by reference to the Terms.</body></html></p><p class=""><html><head></head><body>If you use a username and password to log-in to certain Services on the Website, you agree to maintain your username and password in absolute confidentiality and refrain form disclosing them to others. Make sure that you change your password frequently and at least once every six months.</body></html></p><p class=""><html><head></head><body>You are fully accountable for any outcome resulting from your failure to provide true, accurate and complete details in the course of the registration or form completion process, and for any use or misuse of your account on the Website as a result of conveying your details to someone else.</body></html></p><p class=""><html><head></head><body>We may deny, or cancel your account, for any reason, at any time and in Our sole discretion. We may notify you that We canceled your account by sending you a message to the e-mail address that you provided during the registration process. The cancellation will come into effect on the date stated in the message. Such notification may come into effect immediately. In addition, notwithstanding any remedies that may be available to NICE under any applicable law, We may temporarily or permanently deny, limit, suspend, or terminate your account, prohibit you from accessing the Website and the Services, and take technical and legal steps to keep you off the Website, if We believe that -</body></html></p><ul><li>You have abused your rights to use the Website or the Services; or,</li><li>You have breached the Terms; or,</li><li>You deliberately submitted false information; or,</li><li>You have performed any act or omission that violates any applicable law, rules, or regulations; or,</li><li>You have performed any act or omission which is harmful or likely to be harmful to NICE, or any other third party, including other users and partners of NICE; or,</li><li>You made use of the Services to perform an illegal act, or for the purpose of enabling, facilitating, assisting or inducing the performance of such an act; or,</li><li>You conveyed your password to another person; or,</li><li>You have abandoned your account.</li></ul><h2 class=" " id="">Links to Other Sites</h2><p class=""><html><head></head><body>The Website may contain links to content published on other websites or external sources, provided by third parties. We do not operate, or monitor these websites and content. You may find them or the information and content posted therein not compatible with your requirements, or you may object to their content, or find such content to be annoying, improper, unlawful or immoral. By linking to a certain website, We do not endorse, or sponsor its content, or confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for such third party websites or content, or their availability.</body></html></p><h2 class=" " id="">Financial Information</h2><p class=""><html><head></head><body>Financial information, including financial reports and NICE share value, may be available on the Website. Although efforts are made to coordinate and process such content, some mistakes may occur in the process of their reception, processing and posting. If you wish to make use of such content you must check and verify it. Its posting constitutes no recommendation or opinion about transactions and financial development, including purchase or sale of NICE securities. Therefore, you bear the exclusive responsibility to any decision you make regarding the use of such financial content.</body></html></p><p class=""><html><head></head><body>The Website may contain forward looking statements, which are based on Our expectations related to future events and projects. The statements reflect Our current expectations only and inherently include uncertainties and risks. They are also dependent on factors that may not materialize. Therefore, actual events may differ substantially from any projections made in these statements. We may not keep these statements updated at all times and We do not undertake any obligations with respect to these statements, except as required by law.</body></html></p><h2 class=" " id="">Privacy</h2><p class=""><html><head></head><body>We respect your privacy. Our <a href="/privacy-statement/" class="nice-link" rel="" target="_self" aria-label="Privacy Policy - open in same tab">Privacy Policy</a> explains the accepted privacy practices on the Website. The Privacy Policy is incorporated by reference to these Terms.</body></html></p><h2 class=" " id="">Intellectual property</h2><p class=""><html><head></head><body>All rights, title and interest in and to the Website and any Services hereunder (except – as provided with respect to third parties' content), including, without limitation, patents, copyrights, trademarks, trade names, service marks, trade secrets and other intellectual property rights, and any goodwill associated therewith, are owned by, or licensed to NICE. These Terms do not grant you any rights to patents, copyrights, trade marks (whether registered or unregistered), trade names, trade secrets, domain names or any other rights, functions or licenses with respect of the Website and any of the Services.</body></html></p><p class=""><html><head></head><body>Unless otherwise expressly permitted in these Terms, you may not copy, distribute, display or perform publicly, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of any of the content on the Website, which is subject to intellectual property rights or other proprietary rights, either by yourself or by a third party on your behalf, in any way or by any means, including, but not limited to electronic, mechanical or optical means, without prior written authorization from NICE.</body></html></p><p class=""><html><head></head><body>You may not adapt or otherwise use, including in any Internet domain name, any any name, mark or logo that is identical, or confusingly similar to any of Our trademarks, service marks and logos. You must avoid any action or omission that may dilute or tarnish Our goodwill. Trademarks and advertisements of NICE on the Website are the exclusive property of NICE.</body></html></p><p class=""><html><head></head><body>NICE respects the intellectual property rights of others. If you believe that certain content published on the Website infringes your rights or these Terms, you my request us to remove the content. A request to remove content that purportedly infringe or violate copyrights, must be made in accordance with our copyright policy</body></html></p><p class=""><html><head></head><body>which is incorporated in these Terms by reference. Request to remove content that infringes other rights, or violates these Terms, must be submitted to us as specified in Our copyright policy, and We will do our best to provide a prompt response to your complaint.</body></html></p><h2 class=" " id="">Disclaimer of warranty</h2><p class=""><html><head></head><body>NICE provides the website and the services and content included therein for use on an as is and as available basis. They cannot be customized to fulfill the needs of each and every user. We disclaim all warranties and representations, either express or implied, with respect to the website, the services and content included therein, including, without limitation, any warranties of merchantability, and fitness for a particular purpose, quality, non-infringement, title, compatibility, performance, security or accuracy.</body></html></p><p class=""><html><head></head><body>We do not warrant that the website and the services will operate in an uninterrupted or error-free manner, or that it will always be available or free from all harmful components.</body></html></p><p class=""><html><head></head><body>You agree and acknowledge that the use of the website, the services and content included therein is entirely, or at the maximum permitted by the applicable law, at your own risk.</body></html></p><h2 class=" " id="">Limitation of liability</h2><p class=""><html><head></head><body>NICE, including its officers, directors, shareholders, employees, sub-contractors and agents will not be liable, to the maximum extent permitted by the applicable law, for any direct, indirect, incidental or consequential damage, or any other damage, and loss (including loss of profit and loss of data), costs, expenses and payments, either in tort, contractual, or in any other form of liability, arising from, or in connection with the use of, or the inability to use the website, the content, the services thereunder or any communications, interactions, dealings, engagements and transactions with others on or through the platform, or from any failure, error, or breakdown in the function of the website and the services, or from any fault, or error made by our staff or anyone acting on its behalf, or from your reliance on posted content on the website, or from any communication with the website, or with other users on or through the website.</body></html></p><p class=""><html><head></head><body>You acknowledge and agree that the use of the website, its content and any services offered thereunder, is entirely, or to the maximum extent permitted by the applicable law, at your own responsibility.</body></html></p><h2 class=" " id="">Indemnification</h2><p class=""><html><head></head><body>You agree to indemnify, defend and hold harmless NICE, its managers, directors, shareholders, employees, sub-contractors, agents and anyone acting on their behalf, at your own expense and immediately after receiving a written notice from NICE, from and against any damages, loss, costs, expenses and payments, including reasonable attorney’s fees and legal expenses, resulting from any complaint, claim, or demand, arising from or related to your breach of these Terms, or any other terms, rules or regulations applicable to the Website its content and the services offered thereunder, or your violation, or infringement of third parties’ rights.</body></html></p><h2 class=" " id="">Changes in the Website</h2><p class=""><html><head></head><body>From time to time, We may change the Website's layout, design or display, as well as the scope and availability of the content and Services accessible therein, without giving prior notice. By their very nature, changes of this type may cause inconvenience or even malfunctions at first. You agree and acknowledge that We do not assume any responsibility with respect to, or in connection with the introduction of such changes or from any malfunctions or failures that may result therefrom.</body></html></p><h2 class=" " id="">Availability</h2><p class=""><html><head></head><body>The availability and functionality of the Website depends on various factors and elements, including software, hardware and communication networks. Third parties provide some of these elements.</body></html></p><p class=""><html><head></head><body>None of these factors are fault free. We do not warrant or guarantee that the Website will operate without disruption, errors or interruptions, or that it will be accessible, or available at all times, or immune from unauthorized access or error free.</body></html></p><h2 class=" " id="">Termination of operation</h2><p class=""><html><head></head><body>At all times, NICE may terminate the operation of the Website, or any part thereof, either temporarily or permanently. NICE will publish a termination notice reasonable time prior to the termination of the Website. NICE will maintain backup copies of the content on the Website for additional reasonable time, and afterwards will be entitled to delete the content without maintaining any backup copy thereof and without giving additional notice.</body></html></p><p class=""><html><head></head><body>You agree and acknowledge that NICE does not assume any responsibility with respect to, or in connection with the termination of the Website's operations and loss of any data as a result.</body></html></p><h2 class=" " id="">Governing Law and Mandatory Arbitration</h2><p class=""><html><head></head><body>These Terms will be governed solely by the laws of the State of Israel, without giving effect to any conflicts of law principles. Any dispute, claim or controversy arising out of, connected with or relating to these Terms will be brought before an arbitrator who is an Israeli attorney proficient in the fields of electronic commerce and Internet. The arbitrator will be determined by the President of the Israel Bar Association at the request of either party.</body></html></p><p class=""><html><head></head><body>The arbitrator will be entitled to grant provisional remedies and interim orders. The arbitration will take place in the city of Tel Aviv. The arbitrator will not be bound by the rules of civil procedure but will be bound by the law of evidence and substantive law. The arbitrator will give reasons for his decision. A judgment upon the arbitration award may be entered in a court in the Tel Aviv district.</body></html></p><p class=""><html><head></head><body>Notwithstanding the aforesaid, should any of the parties to this agreement be sued by a third party, in any legal proceeding whatsoever, the defendant, notwithstanding the aforesaid, may add the other party to such judicial process, and in such event this arbitration agreement will not apply.</body></html></p><p class=""><html><head></head><body>The competent court for purposes of the Arbitration Law, 5728-1968, will be the court located in the city of Tel Aviv.</body></html></p><p class=""><html><head></head><body>This section constitutes an arbitration agreement between the parties for all intents and purposes.</body></html></p><p class=""><html><head></head><body>In any matter that does not fall within the jurisdiction of the arbitrator, or any matter in which this arbitration agreement does not apply, for any reason whatsoever, exclusive jurisdiction will lie with the competent court in the Tel Aviv district in Israel.</body></html></p><h2 class=" " id="">Amendments to the Terms</h2><p class=""><html><head></head><body>From time to time, NICE may amend these Terms. The amendments will become effective immediately upon their initial posting, or as required by law.</body></html></p><p class=""><html><head></head><body>You agree to be bound by any of the changes made in these Terms, including changes to any and all documents, forms and policies incorporated thereto. Continuing to use the Website will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, then you must avoid from any further use of the Website.</body></html></p><h2 class=" " id="">Interpretation</h2><ul><li>The section headings in these Terms are included for convenience only and shall take no part in the interpretation or construing of these Terms.</li><li>Whenever used in these Terms, the term "Including", whether capitalized or not, means without limitation to the preceding phrase. All examples and e.g. notations are illustrative, not exhaustive.</li></ul><h2 class=" " id="">Severability</h2><p class=""><html><head></head><body>If any provision of these Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision will be performed and enforced to the maximum extent permitted by law, and the remaining provisions of these Terms will continue to remain in full force and effect.</body></html></p><h2 class=" " id="">Survival</h2><p class=""><html><head></head><body>The provisions of the intellectual property, disclaimer of warranty, limitation of liability and indemnification Sections, will survive the termination or expiration of these Terms or the termination of the Website's operation.</body></html></p><h2 class=" " id="">Correction of Errors</h2><p class=""><html><head></head><body>We put great effort in ensuring the reliability of facts and information that We Post on the Website. However, errors may sometimes occur. If you think that any information or publication that We have posted on the Website is erroneous, contact us at <a href="mailto:contact.webmaster@nice.com" class="nice-link" rel="" target="_blank" aria-label="contact.webmaster@nice.com - open in new tab">contact.webmaster@nice.com</a>.</body></html></p><h2 class=" " id="">Contact us</h2><p class=""><html><head></head><body>NICE respects the privacy and good reputation of the Website users. If you think that certain posting or content published on the Website harms or offends you in any way, you may contact us at <a href="mailto:contact.webmaster@nice.com" class="nice-link" rel="" target="_blank" aria-label="contact.webmaster@nice.com - open in new tab">contact.webmaster@nice.com</a>, and We will do our best to provide a prompt response to your complaint.</body></html></p><p class=""><html><head></head><body>Last Updated: May 7, 2020</body></html></p></div></section></div></main><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><footer><div class="be-ix-link-block"></div><div class="footer-inner"><div class="footer-column"><h4>Company</h4><div class="dropdown"><ul><li><a aria-label="About Us - open in same tab" href="/company/about-us">About Us</a></li><li><a aria-label="Careers - open in same tab" href="/careers">Careers</a></li><li><a aria-label="Global Leadership - open in same tab" 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You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p 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class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/competitive-advantage"><p class="header-nav-item-title">Competitive Advantage</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:22","S:22")</script><div hidden id="S:10"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:23"></template></li></div><script>$RC("B:10","S:10")</script><div hidden id="S:11"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template 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class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:2a"></template></li></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:2b"></template></li></div><script>$RC("B:18","S:18")</script><div hidden id="S:19"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:2c"></template></li></div><script>$RC("B:19","S:19")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:23"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:2d"></template><template id="B:2e"></template><template id="B:2f"></template></div></div></div></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:30"></template><template id="B:31"></template></div></div></div></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:32"></template><template id="B:33"></template></div></div></div></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:34"></template><template id="B:35"></template></div></div></div></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:36"></template><template id="B:37"></template></div></div></div></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:38"></template><template id="B:39"></template></div></div></div></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3a"></template><template id="B:3b"></template><template id="B:3c"></template></div></div></div></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:3d"></template><template id="B:3e"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:3f"></template><template id="B:40"></template></div></div></div></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:41"></template><template id="B:42"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-ai-agent"><p class="header-nav-item-title">Proactive AI Agent</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:42","S:42")</script></body></html></body></html>