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Investigation Procedures | CCCS
<!DOCTYPE html><html class="no-js" lang="en"> <head><meta charset="utf-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><title> Investigation Procedures | CCCS </title><meta name="viewport" content="width=device-width,initial-scale=1" /><meta property="og:site_name" content="CCCS" /> <meta property="og:type" content="website" /> <meta property="twitter:card" content="summary" /> <meta property="twitter:site" content="@CompetitionSG" /> <link rel="icon" type="image/ico" href="/favicon.ico" /><link rel="stylesheet" href="/Cwp/CCS/assets/styles/main.css" /><link href="https://fonts.googleapis.com/css?family=Source+Sans+Pro:200,300,400,600,700,900" rel="stylesheet" /><link rel="canonical" href="http://www.cccs.gov.sg/approach-cccs/cooperating-with-cccs-investigation/investigation-procedures" /><script src="https://assets.wogaa.sg/scripts/wogaa.js"></script> <!-- Google tag (gtag.js) --> <script async src=https://www.googletagmanager.com/gtag/js?id=G-QPKZTNCQR1></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-QPKZTNCQR1'); </script> </head> <body> <form method="post" action="/approach-cccs/cooperating-with-cccs-investigation/investigation-procedures" id="ctl01" autocomplete="off"> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="vKu/wNqEiOV4QvzE4eK914qDw46F496aV11s+7aeoKpG97scyxXih5ykvkAfWWCSCdaDABuQK+c7oIxuDwPHEMyqmxLoYHzWpu4mvOPgquwy/GPH6e6IbWgspFzYxYtwX85H9otFGmtorxCm/uMzFw==" /> </div> <div class="aspNetHidden"> <input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="A5E15A0D" /> <input type="hidden" name="__VIEWSTATEENCRYPTED" id="__VIEWSTATEENCRYPTED" value="" /> </div> <!--[if lt IE 11]> <p class='browsehappy'>You are using an <strong>outdated</strong> browser. 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</div> </div> </li> <li> <a class="nav__link" href="/anti-competitive-behaviour"> Anti-competitive Behaviour <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/anti-competitive-agreements"> <span>Anti-Competitive Agreements</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/how-do-i-recognise"><span>How do I recognise an anti-competitive agreement?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/anti-competitive-agreements/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/abuse-of-dominance"> <span>Abuse of Dominance</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/how-do-i-recognise"><span>How do I recognise an abuse of dominance?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/abuse-of-dominance/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/mergers"> <span>Anti-Competitive Mergers</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/how-do-i-recognise"><span>How do I recognise an anti-competitive merger?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-cccs-do"><span>What can CCCS do?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/mergers/what-can-i-do"><span>What can I do?</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/anti-competitive-behaviour/exclusions-and-exemptions"> <span>Exclusions & Exemptions</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/more-information"><span>Where can I find more information?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/anti-competitive-behaviour/exclusions-and-exemptions/specific-areas"><span>What are the specific areas of exclusion and exemption?</span></a></li> </ul> </div> </div> </li> </ul> </div> </div> </div> </li> <li> <a class="nav__link" href="/approach-cccs"> Approach Us <i class="icon-chevron-down js-next-menu-lvl1 mobileOnly"></i> </a> <div class="nav-megamenu scrollbar-inner"> <div class="nav-megamenu-wrap"> <div class="container"> <ul class="nav__lvl2"> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/making-complaints"> <span>Feedback / Complaints</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/making-complaints/make-a-complaint"><span>Make a Complaint</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/reward-whistle-blowing-scheme"> <span>Reward / Whistle-Blowing Scheme</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/notifying-a-merger"> <span>Notify a Merger</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/discussing-a-merger-with-cccs"><span>Discuss a merger with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-are-mergers-assessed"><span>How are mergers assessed?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/how-much-does-its-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/filing-a-merger-notification-with-cccs"><span>File a merger notification with CCCS</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/notifying-a-merger/format-of-documents-to-submit-to-cccs"><span>Format of documents to submit to CCCS</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/seeking-guidance-and-decision"> <span>Seek Guidance and Decision</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/benefit-from-getting-guidance-or-decision"><span>Benefit from getting guidance or decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/difference-between-guidance-and-decision"><span>Difference between guidance and decision</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/how-much-does-it-cost"><span>How much does it cost?</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/seeking-guidance-and-decision/ask-for-guidance-or-a-decision"><span>Apply for guidance or a decision</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/file-under-block-exemption-order"> <span>File under Block Exemption Order</span> </a> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/applying-for-leniency"> <span>Apply for Leniency</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/eligibility"><span>Eligibility for leniency application</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/procedures"><span>Procedures under the leniency programme</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/applying-for-leniency/submit-a-leniency-application"><span>Submit a leniency application</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/cooperating-with-cccs-investigation"> <span>Cooperate with CCCS</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/entry-with-or-without-warrant"><span>Entry With or Without Warrant</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/investigation-procedures"><span>Investigation Procedures</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/notices-for-information-and-documents"><span>Notices for Information and Documents</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/cooperating-with-cccs-investigation/offences-and-sanctions"><span>Offences and Sanctions</span></a></li> </ul> </div> </div> </li> <li class="nav__lvl2--list"> <a class="lvl2-name" href="/approach-cccs/for-government-agencies"> <span>For Government Agencies</span> <i class="icon-chevron-down js-next-menu-lvl2 mobileOnly"></i> <i class="icon-circle-down js-next-menu-lvl2 desktopOnly"></i> </a> <div class="nav-megamenu__columns"> <div class="nav-megamenu__columns--first"> <ul class="nav-megamenu__listing"> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/seeking-advice-by-government-agencies"><span>Seek Advice</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/competition-impact-of-government-initiative"><span>Competition Impact of Government Initiatives</span></a></li> <li class="lvl3-list"><a class="lvl3-name" href="/approach-cccs/for-government-agencies/cccs-past-advices"><span>CCCS's Past Advisories</span></a></li> <li class="lvl3-list"><a class="lvl3-name" 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type="submit"><span class="visuallyHidden">Submit Search</span><i class="icon-search"></i></button> <div class="filter-select"> <label class="visuallyHidden" for="searchWithinSite"></label> <select id="searchWithinSite" name="searchWithinName"> <option value="related">Within CCCS</option> <option value="all">Within Government Websites</option> </select> </div> </div> </div> </header> <div class="mainContent standard-page"> <div class="breadcrumb tabletOnwards standard"> <div class="container"> <ul> <li class="home"><a href="/"><i class="icon-home"></i></a></li> <li><a href="/approach-cccs">Approach Us</a></li> <li><a href="/approach-cccs/cooperating-with-cccs-investigation">Cooperate with CCCS</a></li> <li class="active"><span>Investigation Procedures</span></li> </ul> </div> </div> <div class="content-body"> <div class="container"> <div class="col10-md-8 standard-content"> <article class="article"> <div class="rte"> <h1>Investigation Procedures</h1> <p class="text"><span style="font-family: tahoma;">The procedures listed below apply to a typical investigation by CCCS for a suspected infringement of the Act. There are usually four key phases:</span></p> <ul> <li><strong><span style="font-size: 18px;">Informal checks and enquiries</span></strong> – When a matter is brought to CCCS’s attention, we may carry out informal checks and make informal enquiries with competitors, customers and other third parties to clarify the situation or get more information. Informal checks and enquiries may lead to a closure of the matter or an investigation depending on the information obtained.</li> <li><strong><span style="font-size: 18px;">Investigation</span> </strong>– When CCCS has reasonable grounds to suspect that the Competition Act has been infringed, we will proceed to launch a formal investigation. CCCS is empowered to issue notices to require businesses and their owners/managers/employees to provide information and documents. Where applicable, we also have the power to enter premises (with or without a warrant) to obtain the necessary evidence in the form of documents or information. In certain circumstances CCCS may seize equipment, including computers, from the premises for analysis. Third parties may also be served with a notice. Refer to <span style="font-family: tahoma;">“<a href="/approach-cccs/cooperating-with-cccs-investigation/notices-for-information-and-documents">Notices for Information and Documents</a>”</span><span style="font-family: tahoma;"> and </span><span style="font-family: tahoma;">“<a href="/approach-cccs/cooperating-with-cccs-investigation/entry-with-or-without-warrant">Entry With or Without Warrant</a>”</span><span style="font-family: tahoma;"> for more information.</span></li> <li><strong><span style="font-size: 18px;">Proposed Infringement Decision</span></strong> – Following the investigations, where CCCS proposes to make an infringement decision, we will issue a Proposed Infringement Decision (PID). The PID is a written notice setting out the basis for CCCS’s decision. It is issued to the parties concerned, to give them an opportunity to make representations to CCCS, and provide any other information for consideration, before CCCS finalises its decision on whether there has been an infringement. Parties will be given the opportunity to inspect the documents that CCCS has gathered and has relied on in making its assessment.</li> <li><strong><span style="font-size: 18px;">Infringement Decision</span></strong> – Where representations are received, CCCS will study them and before finalising its Infringement Decision. The Infringement Decision sets out the basis for CCCS’s decision for finding the parties have infringed the Act, the penalties and other remedies to be imposed, if any. The document will be published on CCCS’s <a href="/public-register-and-consultation/public-register"><span style="font-family: tahoma;">Public Register</span></a><span style="font-family: tahoma;">. Infringing parties may accept CCCS’s decision and comply with the instructions with regards to the penalty/remedy. They may also choose to appeal the decision to the </span><span style="font-family: tahoma;"><a rel="noopener noreferrer" href="https://www.mti.gov.sg/Resources/Legislation/Competition-Appeal-Boards" target="_blank">Competition Appeal Board</a></span><span style="font-family: tahoma;">.</span></li> </ul> </div> </article> <div class="social-sharing-widget"> <div class="social-sharing-widget__left"> <p>Last Updated on 11 October 2022</p> </div> <div class="social-sharing-widget__right"> <span class="share-page">Share this page</span> <div class="social-sharing-widget__right--medias"> <ul class="links sharethis-inline-share-buttons"></ul> </div> </div> </div> </div> <div class="col10-md-2"> <div class="side-nav"> <ul class="side-nav__lvl1"> <li class="side-nav__lvl1--li"> <a href="/approach-cccs/making-complaints">Feedback / Complaints</a> <i class="icon-chevron-right sidenav-ctrl"></i> <ul class="side-nav__lvl2"> <li class="side-nav__lvl2--li"> <a 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