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Ombudsman service | MS Center
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id="block-mscenter-helper-header-page-block" class="brick block block-mscenter-helper brick--overriden"> <!-- Start block container --> <div class="container-fluid"> <div class="content"> <div class="row"> <div class="col-xs-12"> <div class="block-page-header"> <div class="header-block-img"><img typeof="foaf:Image" class="img-responsive" src="https://mscenter.be/sites/default/files/styles/header/public/beeld_0.jpg?itok=ykWMwQqt" width="1170" height="150" alt="" /></div> <div class="header-inner"><h2 class="header-block-title">Ombudsman service</h2></div> </div> </div> </div> </div> </div> <!-- End block container --> </div> </div> </section> <!-- End Content top section --> <section id="breadcrumb-section" class="breadcrumb-section"> <div class="container-fluid"> <div class="row"> <div class="col-xs-12 no-padding-bottom"> <ol class="breadcrumb"><li><a href="/en">Home</a></li> <li><a href="/en/patients"> Patients</a></li> <li><a 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href="/en/patients/hospital-invoice">Hospital invoice</a></li> <li class="leaf menu-mlid-727"><a href="https://mscenter.be/nl/wetenschappelijk-onderzoek/pat%C3%ABnten">Scientific Research</a></li> <li class="last leaf menu-mlid-1238"><a href="/en/node/345">Ademhalingsoefeningen</a></li> </ul></div> </section> </div> </section> <!-- End Sidebar Left section --> <section class="wrapper-content"> <!-- Print the main content region --> <div class="region region-content"> <div id="block-system-main" class="brick block block-system"> <!-- Start block container --> <div class="container-fluid"> <div class="content"> <div about="/en/patients/rechten-van-de-pati%C3%ABnt/ombudsman-service" typeof="foaf:Document" class="node node-page view-mode-full"> <div class="row"> <div class="col-xs-12 "> <div class="field field-name-title field-type-ds field-label-hidden"><div class="field-items"><div class="field-item even" property="dc:title"><h2>Ombudsman service</h2></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Upon admission you are given an informative folder about patient rights. These folders can also be found in the folder cabinets in the cafeteria, polyclinic and rehabilitation centre.</p> <p>If you are not satisfied with a specific aspect of the treatment, or if you have a question, it is best to first discuss this directly with the relevant care provider.</p> <p>We think it's important that patients feel free to give their thoughts and ask questions in an open environment. We want to continue developing 'patient empowerment' in this way.</p> <p>If you do not wish to raise this problem with the person involved, or feel unable to do so, you can present your report or question to the ombudsman service, who will try to mediate to restore the dialogue between you and the care provider.</p> <h3>How is a complaint dealt with?</h3> <ul> <li>Formulate your complaint as clearly as possible</li> <li>The ombudsman service will create a file for your complaint</li> <li>You complaint is passed on to the person involved</li> <li>Feedback is requested</li> <li>You receive an answer</li> <li>A mediation meeting is held if necessary</li> </ul> <p>If it is not possible to come up with a solution by means of mediation, the ombudsman informs you about other (external) possibilities for the further processing of your complaint.</p> <p><a href="http://staging-mscenter.rcaonline.be/sites/default/files/Huishoudelijk%20reglement.pdf">The ombudsman service's</a> approved procedural rules describe how a complaint is dealt with, among other things.</p> <p>聽</p> </div></div></div></div> </div> </div> <!-- Needed to activate display suite support on forms --> </div> </div> <!-- End block container --> </div> </div> </section> <!-- Sidebar Right section --> <!-- End Sidebar Right section --> </section> <!-- End Content section --> <!-- Content Bottom section --> <!-- End Content Bottom section --> </section> <footer id="footer-section" class="footer-section"> <div class="container-fluid"> <div class="row"> <div class="region region-footer-top"> <section id="block-menu-block-12" class="block block-menu-block clearfix"> <h2 class="block-title"> Patients</h2> <div class="menu-block-wrapper menu-block-12 menu-name-menu-secondary-menu- parent-mlid-718 menu-level-1"> <ul class="menu nav"><li class="first leaf menu-mlid-1082"><a href="/en/patients/newsletter">Newsletter</a></li> <li class="leaf menu-mlid-721 menu-fields-menu-link"><a 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href="/en/patients/rechten-van-de-pati%C3%ABnt/patient-record-and-privacy">Patient record and privacy</a></li> <li class="leaf menu-mlid-1066"><a href="/en/patients/rechten-van-de-pati%C3%ABnt/legal-relationships">Legal relationships</a></li> <li class="leaf menu-mlid-1148"><a href="/en/node/293">Pati毛ntenparticipatie</a></li> <li class="last leaf menu-mlid-1246"><a href="/en/reporting-suggestions-and-incidents">Reporting suggestions and incidents</a></li> </ul></li> <li class="collapsed menu-mlid-1003"><a href="/en/pati%C3%ABnten/pati%C3%ABntveiligheid">Quality and patient safety</a></li> <li class="leaf menu-mlid-1229"><a href="/en/patients/online-access-your-electronic-patient-record">Online access to electronic patient records</a></li> <li class="leaf menu-mlid-1142"><a href="/en/patients/hospital-invoice">Hospital invoice</a></li> <li class="leaf menu-mlid-727"><a href="https://mscenter.be/nl/wetenschappelijk-onderzoek/pat%C3%ABnten">Scientific Research</a></li> <li class="last 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