Stimulez votre engagement conversationnel

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tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">La solution tout-en-un pilotée par l’IA générative</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/fr/freshdesk/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <img src="https://website-assets-fw.freshworks.com/attachments/ckrykhl5g0ckzhsg007olc6wq-fdesk.svg" class="icon" alt=""> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Une assistance et un service simplifiés pour le plaisir des clients et des agents</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/fr/live-chat-software/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">Chat en direct et bots alimentés par l’IA sur tous les canaux de messagerie</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/fr/freshservice/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Gestion moderne et intuitive des services informatiques</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/fr/crm/sales/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Générez des revenus grâce à un CRM facile à utiliser et alimenté par l’IA</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/fr/crm/marketing/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Campagnes de marketing multicanal pour le commerce électronique</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/fr/products/" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> Voir tous les produits <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Plateforme</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Notre plateforme</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/fr/platform/" class="sub-nav-link" tabindex="-1"> Aperçu </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> Capacités de l’IA </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Dernières innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksbobfoz00pgqcg0q9ch9jr9-freddy-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">IA Freddy</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> Place de marché des applications </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com" class="sub-nav-link" tabindex="-1"> Développeurs </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Alliances techniques </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="/fr/platform/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">L’IA Freddy s’allie à GPT</p> <p class="feature-product-description">La puissance conjuguée de l’IA et des modèles GPT décuple les capacités de la suite Freshworks</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Société</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/company/about/" rel=" " > <span class="label"> À propos </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/entreprise/leadership/" rel=" " > <span class="label"> Comité de direction </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/company/board/" rel=" " > <span class="label"> Conseil d'administration </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/company/affiliate-partner/" rel=" " > <span class="label"> Affiliés </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/company/partners/" rel=" " > <span class="label"> Partenaires </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/company/life-at-freshworks/" rel=" " > <span class="label"> La vie chez Freshworks </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/newsroom/press-releases/" rel=" " > <span class="label"> Presse </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://ir.freshworks.com/" rel=" " > <span class="label"> Investisseurs </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/contact/" rel=" " > <span class="label"> Contactez-nous </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Ressources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/fr/blogs/" rel=" " > <span class="label"> Blogs </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/academy/" rel=" " > <span class="label"> Académie </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/resources/videos/" rel=" " > <span class="label"> Vidéos </span> </a> </li> <li 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hide-in-mobile-and-tablet"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="fr"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/conversational-engagement/" lang="en-us" tabindex="-1"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/de/conversational-engagement/" lang="de-de" tabindex="-1"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/conversational-engagement/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/conversational-engagement/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/conversational-engagement/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/cn/" lang="zh-CN" tabindex="-1"> 简体中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/" lang="th" tabindex="-1"> ภาษาไทย </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/hk/" lang="zh-HK" tabindex="-1"> 繁體中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Français" lang="fr" data-link=" "> Français </option> <option value="English" lang="en-us" data-link=" /conversational-engagement"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/conversational-engagement"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/conversational-engagement"> Nederlands </option> <option value="Svenska" lang="sv-SE" data-link=" /se/conversational-engagement"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/conversational-engagement"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> </select> </form>  </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="https://www.freshworks.com/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/fr/freshservice/demo-request/" target="blank" rel=" noopener" >Démo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/fr/freshservice/pricing/" rel=" " >Tarifs</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Connexion</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Français" lang="fr" data-link=" "> Français </option> <option value="English" lang="en-us" data-link=" /conversational-engagement"> English </option> <option value="Deutsch" lang="de-de" data-link=" /de/conversational-engagement"> Deutsch </option> <option value="Nederlands" lang="nl" data-link=" /nl/conversational-engagement"> Nederlands </option> <option value="Svenska" lang="sv-SE" data-link=" /se/conversational-engagement"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es/conversational-engagement"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="first-fold l-section-home banner-right-image-home image-wrap-no-padding banner-vertical-alignment pb-lg" style="background-color: #0B1320;"> <div class="l-page container l-home "> <div class="row grid-align-bottom banner-vertical-alignment"> <div class="col-md-5 font-color-light mobile-center-desktop-left-align pb-lg banner-text-content small-banner"> <h1>Stimulez l'engagement de vos clients grâce à des conversations plus intelligentes</h1> <p class="sub-text">Imaginez que vous puissiez vous adresser à tous vos clients d'une même voix, à tout moment, sur tous les canaux, et à partir de tous les niveaux de votre entreprise. Voici à quoi ressemble l'engagement conversationnel d'aujourd'hui</p> <div class="mt-md"> <a title="En savoir plus" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/fr/live-chat-software/"> En savoir plus</a> <a title="Lire le guide" class="button button--white " rel="" role="button" target="_self" href="https://www.freshworks.com/live-chat-software/resources/ultimate-guide-to-messaging-channels/"> Lire le guide</a> </div> </div> <div class="col-md-7 mt-md md-mt-0 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="Hero Banner" title="" src="https://website-assets-fw.freshworks.com/attachments/clb3lxr4q02eypmfn1p5ode0s-conversational-ai-hero-banner.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section class="pt-xl " data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading align-center hide-in-mobile-and-tablet"> <h2 class="align-center">Les mots ne suffisent pas à faire une conversation : engagez votre entreprise dans des conversations intelligentes</h2> </div> <div class="vertical-tab-wrapper vertical-tab-wrapper-v4 tablist-container"> <ul class="nav-tablist clearfix-md" id="myTabs-130570717597950" role="tablist"> <li role="presentation" class="nav-link active"> <div title="Tab Content" href="#w252311303770163899-130570717597950" id="w252311303770163899-130570717597950-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w252311303770163899-130570717597950" aria-expanded="true">Efficacité des opérations<span class="tab-desc"id=w252311303770163899130570717597950tab-desc>Les conversations intelligentes permettent aux chefs d'entreprises de faire plus avec moins en améliorant la productivité des agents, en économisant sur les coûts de recrutement et en accélérant la rentabilité des investissements technologiques.</span> <i class="icon-arrow-down"></i> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w730344044207725013-130570717597950" id="w730344044207725013-130570717597950-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w730344044207725013-130570717597950" aria-expanded="false">Plateforme de messagerie unifiée<span class="tab-desc"id=w730344044207725013130570717597950tab-desc>Adressez-vous à vos clients sur leur canaux de messagerie préférés et simplifiez leur expérience</span> <i class="icon-arrow-down"></i> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w339025598534094800-130570717597950" id="w339025598534094800-130570717597950-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w339025598534094800-130570717597950" aria-expanded="false">Assistance automatisée<span class="tab-desc"id=w339025598534094800130570717597950tab-desc>Proposez à vos clients une assistance intuitive en libre-service</span> <i class="icon-arrow-down"></i> </div> </li> <li role="presentation" class="nav-link "> <div title="Tab Content" href="#w393808645226801705-130570717597950" id="w393808645226801705-130570717597950-tab" style="cursor: pointer;" tabindex="0" role="tab" data-toggle="tab" aria-controls="w393808645226801705-130570717597950" aria-expanded="false">Des agents mieux dotés<span class="tab-desc"id=w393808645226801705130570717597950tab-desc>Facilitez l'intégration des agents en leur donnant les moyens de proposer une expérience agréable à vos clients</span> <i class="icon-arrow-down"></i> </div> </li> </ul> <div class="browser-mockup "> <div class="tab-content browser-content" id="myTabContent-130570717597950"> <div class="tab-pane fade in active" role="tabpanel" id="w252311303770163899-130570717597950" aria-labelledby="w252311303770163899-130570717597950-tab"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. 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This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'ycu4h4znw4', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Automated Support"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_ycu4h4znw4 videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> <div class="tab-pane fade in " role="tabpanel" id="w393808645226801705-130570717597950" aria-labelledby="w393808645226801705-130570717597950-tab"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'lufizdqw6k', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Empowered agents"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_lufizdqw6k videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="mobile-tab-wrapper"> <div class="l-page container"> <div class="align-center mb-lg"> <h2 class="align-center">Les mots ne suffisent pas à faire une conversation : engagez votre entreprise dans des conversations intelligentes</h2> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Efficacité des opérations</h6> <p>Les conversations intelligentes permettent aux chefs d'entreprises de faire plus avec moins en améliorant la productivité des agents, en économisant sur les coûts de recrutement et en accélérant la rentabilité des investissements technologiques.</p> <div class="pb-sm"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'n77nfvz9l4', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Efficient Operations"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_n77nfvz9l4 videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Plateforme de messagerie unifiée</h6> <p>Adressez-vous à vos clients sur leur canaux de messagerie préférés et simplifiez leur expérience</p> <div class="pb-sm"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: '8htp9d9oll', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Unified Messaging Platform"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_8htp9d9oll videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Assistance automatisée</h6> <p>Proposez à vos clients une assistance intuitive en libre-service</p> <div class="pb-sm"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'ycu4h4znw4', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Automated Support"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_ycu4h4znw4 videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> <div class="mb-lg align-center"> <h6 class="feature-heading">Des agents mieux dotés</h6> <p>Facilitez l'intégration des agents en leur donnant les moyens de proposer une expérience agréable à vos clients</p> <div class="pb-sm"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'lufizdqw6k', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:75% 0 0 0;position:relative;" role="img" tabindex="0" title="Empowered agents"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_lufizdqw6k videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { FW.customPopover(); FW.$('.nav-tablist .nav-link .tab-button').click(function(e) { e.stopPropagation(); }); }); </script> </div> </section> <section id="141016375005948" class="section-bucket section-text-media l-section section-light-grey "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row banner-vertical-alignment flex-row-reverse"> <div id="feature-content-142757317907338" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Freshchat transforme la conversation</h2> <p class="sub-text">Unifiez la messagerie sur de nombreux canaux numériques, déviez les requêtes de manière intuitive grâce à l'IA, fournissez un contexte complet à vos agents : Freshchat de Freshworks sait tout faire.</p> <p class="sub-text">En savoir plus sur notre solution dédiée à l'engagement conversationnel qui va changer la donne.</p> <p class="forward--link link mt-xs"><a aria-label="Freshchat changes the conversation" href="https://www.freshworks.com/live-chat-software/resources/ultimate-guide-to-messaging-channels/">Découvrir Freshchat</a></p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="mt-md loop-video"> <script> (function () { window._wq = window._wq || []; var videoEmbedOptions = {}; /* Get user email from Local storage (if available) and embed it into the widget. This is done to track user stats for the video. */ if (window.localStorage) { try { var formDetails = window.localStorage.getItem('form_details'); var email; if (formDetails) { formDetails = JSON.parse(formDetails); if (formDetails.email) { videoEmbedOptions.email = formDetails.email } } } catch (e) {} } _wq.push({ id: 'h16yorh98o', options: videoEmbedOptions, onReady: function(video) { if(!video) return; var {container: {parentElement: targetElement} = {}} = video; var currentElement = targetElement ? targetElement.parentElement : null; var hasWrapper = currentElement ? currentElement.classList.contains("wistia_responsive_padding") : null; var ht = video.height(); if(hasWrapper && ht) { var style = { height: ht + "px", padding: 0 } Object.assign(currentElement.style, style); } } }); })(); </script> <div class="wistia_responsive_padding" style="padding:56.25% 0 0 0;position:relative;" role="img" tabindex="0" title="Chat video wrapper"> <div class="wistia_responsive_wrapper" style="height:auto;left:0;position:absolute;top:0;width:100%;"> <div class="wistia_embed wistia_async_h16yorh98o videoFoam=true" style="height:100%;width:100%">  </div> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-142757317907338'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class="l-section "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">Nos clients parlent de nous</h2> </div> <div id="12186600309170" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-121866003091701" aria-label="Testimonial 1 of 1"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cke8528zw07ufyofz950ve88l-finaccelad-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cke8528zw07ufyofz950ve88l-finaccelad-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cke8528zw07ufyofz950ve88l-finaccelad-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cke8528zw07ufyofz950ve88l-finaccelad-1.one-sixth.png 2x" alt="finaccelad 1" /> <img class="original-image fadeIn " alt="finaccelad 1" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“À nos yeux, le taux de résolution au premier contact constitue l'un des indicateurs les plus importants. C'est précisément à ce niveau que Freshchat s'est révélé incroyablement utile. Nos agents disposent de tous les moyens pour travailler rapidement grâce à une interface efficace, ainsi que du contexte complet pour répondre avec précision. Enfin, et cela nous semble très important, l'affectation automatique intelligente fait que c'est le bon agent qui répond à la requête du client.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Ahmad Johari</h6> <div class="author-designation">VP Opérations</div> <div class="author-company">Finaccel</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> <div class="testimonial-band hide-in-mobile-and-tablet"> <div class="testimonial-band-inner"> <a href="https://www.freshworks.com/live-chat-software/resources/finaccel/"><span class="forward--link link">Read the full story</span></a> </div> </div> </div> </div> </div> </div> </div> </section> <section id="" data-scroll-target="" class="l-section "> <div class="l-section-heading align-center "> <h2 class="align-center">Soyez incollable sur l'engagement conversationnel</h2> <p>Les consommateurs cherchent à interagir avec les marques sur les canaux de leur choix. 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