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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=640&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F12b7a76fe14fa07b%2Foriginal%2Fglobal-nav-card-freddy-ai-launch-284x160.webp&w=1200&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div><span 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MuiButton-containedPrimary MuiButton-sizeMedium MuiButton-containedSizeMedium sc-605460f-0 sc-605460f-1 binLKF boKbzG sc-6765088b-0 dtUQAp css-1izyz4z" tabindex="0" rel="" target="" href="https://www.freshworks.com/products/" aria-label="Try it Free">Try it Free</a></li></ul></div></nav></header><noscript><img src="https://px.ads.linkedin.com/collect/?pid=508419&fmt=gif" alt="" width="1" height="1" display="none" /></noscript><main id="main-content" class="sc-cc5fe662-0 bJTVMj"><section id="fwgdpripn" data-target-id="fwgdpripn" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-69f00ede-0 fBKdRX dlOyIb"><div class="sc-ace17a57-0 sc-69f00ede-1 cfLoyf gNZzjJ"></div><ul class="sc-ace17a57-0 sc-69f00ede-2 iTgLYZ dkANRU"><li id="7ANdg51hbE3UWE8PPynTJg" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="13rHRDMMCxiT8QpREaTE3w" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">GDPR at Freshworks</a></li></ul></div></div></section><section id="fwgdprhero" data-target-id="fwgdprhero" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-f89231e9-1 iVFVXz ggqDhN"><div width="100%" class="sc-ace17a57-0 hmehkU"><div class="sc-ace17a57-0 jWrioZ"><h2 class="sc-4555ca6a-0 YnbEE">Our commitment to help you with data protection and compliance</h2><div font-size="20" class="sc-ace17a57-0 fOOkSa"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshworks enables GDPR support for all customers worldwide</p></div></div></div></div></div></section><section id="fwgdprintro" data-target-id="fwgdprintro" display="block" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hDXvor kgdBZv"><div class="sc-6293d692-0 sc-fe753677-0 eNMhGa"><div class="sc-ace17a57-0 sc-2c32c696-0 cVqTlg jVWgwN"><div font-style="normal" class="sc-ace17a57-0 fmMaKa custom-class-long-form-container"><div width="100%" class="sc-ace17a57-0 jaCUVy"><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD">Freshworks ensures conformance to global regulations and industry practices in order to maintain privacy and security of its customer’s data. All our products provide GDPR-ready capabilities to help our customers meet their compliance obligations. Freshworks <a href="https://www.enterprisetimes.co.uk/2018/07/23/why-you-have-to-treat-all-your-customers-equally-under-gdpr/" rel="noreferrer noopener" target="_blank" aria-label="https://www.enterprisetimes.co.uk/2018/07/23/why-you-have-to-treat-all-your-customers-equally-under-gdpr/" class="sc-e5af17da-0 kidpF">extends</a> these capabilities not only to customers in the EU, but to all our customers worldwide.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD">To strengthen an individual's rights to privacy, the European Union brought about the General Data Protection Regulation or GDPR, fortifying existing directives on data protection. The Regulation issued by the European Union applies to businesses processing personal data of European residents, and has been in force since 25th May 2018.</p></div></div></div></div></section><section id="fwgdprfeature" data-target-id="fwgdprfeature" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bTTHAK"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=640&q=75 640w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=750&q=75 750w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=828&q=75 828w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=1080&q=75 1080w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=1200&q=75 1200w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=1920&q=75 1920w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=2048&q=75 2048w, /_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=3840&q=75 3840w" src="/_next/image/?url=%2Fbackgrounds%2FfeaturesCommon-White375.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 hjoDqL"><div class="sc-ace17a57-0 toMsl"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Freshworks commitment to the GDPR</h2></div></div><div class="sc-ace17a57-0 bGpjMo"><div class="sc-ace17a57-0 ibPNWU"><div class="sc-ace17a57-0 kChrSf"><div class="sc-ace17a57-0 fCCKli"><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ffdf347138027582%2Fwebimage-Adaptive.jpg&w=48&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ffdf347138027582%2Fwebimage-Adaptive.jpg&w=96&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2Ffdf347138027582%2Fwebimage-Adaptive.jpg&w=96&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">Empower</h3></div><span class="sc-b323b31-0 qKcio">Ensure fair and transparent processing of customer data</span></div><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5c2ff7b42a48a5c4%2Fwebimage-Locked-security.jpg&w=48&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5c2ff7b42a48a5c4%2Fwebimage-Locked-security.jpg&w=96&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5c2ff7b42a48a5c4%2Fwebimage-Locked-security.jpg&w=96&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">Secure</h3></div><span class="sc-b323b31-0 qKcio">Incorporate security by design in products, to protect personal data</span></div><div class="sc-ace17a57-0 eoXhrI"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%2740%27%20height=%2740%27/%3e"/></span><img alt="" aria-hidden="true" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" aria-hidden="true" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4360f001c53f140b%2Fwebimage-Unify.jpg&w=48&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4360f001c53f140b%2Fwebimage-Unify.jpg&w=96&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4360f001c53f140b%2Fwebimage-Unify.jpg&w=96&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div><div class="sc-ace17a57-0 fcZHEM"><h3 class="sc-4555ca6a-0 INvkf">Unify</h3></div><span class="sc-b323b31-0 qKcio">Streamline processes to help customers meet compliance obligations</span></div></div></div></div></div></div></div></section><section id="fwgdprprinciples" data-target-id="fwgdprprinciples" display="block" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hDXvor kgdBZv"><div class="sc-6293d692-0 sc-fe753677-0 eNMhGa"><div class="sc-ace17a57-0 sc-2c32c696-0 cVqTlg jVWgwN"><div font-style="normal" class="sc-ace17a57-0 fmMaKa custom-class-long-form-container"><div width="100%" class="sc-ace17a57-0 jaCUVy"><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD">Committed to protecting our customers personal data, Freshworks is here to help our customers understand significance of the GDPR, its requirements and our allegiance to align with global standards.</p><h2 class="sc-4555ca6a-0 jQmrfm">7 Key Principles of the GDPR</h2><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD">The GDPR encourages businesses to be responsible about an individual’s data. By ensuring protection and privacy of this data, businesses earn customer trust and they are likely to engage better with the business. GDPR provides a framework for businesses to standardize and regularize real-world security and privacy needs of an individual's data used for business purposes. The key principles which the GDPR requires businesses to operate on are:</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">1. Lawful, fair and transparent processing:</span> Emphasizes transparency for all individuals i.e. when data is collected, businesses must be clear as to why data is being collected and what will it be used for.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">2. Purpose limitation:</span> Collect data, only for the purpose you need it for. That is, data collected for specific purposes/reasons cannot be further processed in a manner incompatible with those purposes/reasons.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">3. Data minimization:</span> Ensure data captured is adequate, relevant and limited. Based on this principle, organizations must ensure they store minimum amount of data required for their purpose.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">4. Accurate and up-to-date processing:</span> Data controllers must ensure information remains accurate, valid and fit for purpose. To comply, organizations must institute processes and policies to address how they maintain data they are processing and storing it.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">5. Limitation of storage in a form that permits identification:</span> Have control over storage and movement of data within the organization. This includes implementing and enforcing data retention policies, and preventing unauthorised movement and storage of data.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">6. Confidential and secure:</span> An organization collecting and processing data is solely responsible for implementing appropriate security measures to protect the individuals data.</p><p font-size="18" class="sc-5159831f-0 sc-ecebe266-2 jkPxmT gNWHrD"><span font-weight="bold" class="sc-b323b31-0 sc-ecebe266-4 kmmXqp fSfDiJ">7. Accountability and liability: </span>Organizations must be able to demonstrate adoption of necessary steps to protect an individual’s personal data, and be able to pull up every step within the GDPR strategy as evidence.</p></div></div></div></div></section><section id="fwgdprfaq" data-target-id="fwgdprfaq" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fSmnUk"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 fxMpzw"><div class="sc-ace17a57-0 eHGKQa"><h2 class="sc-4555ca6a-0 sc-e0ef8605-1 eYkskr jZopVn">Frequently Asked Questions</h2></div><div class="sc-6293d692-0 sc-e0ef8605-0 eNMhGa"><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Who does the GDPR affect?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">The GDPR applies to organisations located within the EU and also organisations located outside the EU. It applies to all companies processing personal data of individuals residing in the European Union, regardless of where the company is located.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Are all Freshworks' products provide GDPR-ready capabilities, and do these capabilities apply only to companies in the EU?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">All Freshworks products and services provide GDPR-ready capabilities, and to help our customers meet their compliance obligations our products have released new features. <a href="https://www.freshworks.com/freshdesk/gdpr/" rel="" target="" aria-label="https://www.freshworks.com/freshdesk/gdpr/" class="sc-e5af17da-0 kidpF">Read more</a> on GDPR-readiness features on Freshdesk. These product capabilities are not restricted to the EU, but available to all our customers worldwide.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What is the cloud or Software-as-a-Service(SaaS) advantage to meeting data governance policies?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Meeting compliance requires investments in time, effort, cost and expertise. The solution lies in being part of cloud or SaaS ecosystem, that is already operating on a secure model for data management. This provides a safe environment to manage and process your data, and accommodate efforts required to keep pace with changing policies. This way you can focus on the success goals of your business and not worry about infrastructure and security requirements to meet compliance.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Does the GDPR require EU data to stay in the EU?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">No, the GDPR does not require EU personal data to stay in the EU. Data transfers from the EU to outside can be legitimized in many ways including,</p><ul class="sc-ace17a57-0 sc-ecebe266-1 dYiJfI esgZvP"><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Model or Contractual clauses</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Technical and organizational measures</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Transfer Impact Assessments by the customer</p></li></ul><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshworks has implemented and is supporting the above-mentioned methods to legitimize data transfers.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does my business benefit by complying with the GDPR?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">GDPR requires fairness, transparency, accuracy, security, minimisation and respect for rights of the individual whose data businesses want to process. The GDPR helps restore consumer trust by governing rules of data protection and rights across the EU. This helps gain customer trust, and they are likely to engage better with the business. Apart from this businesses can capitalize on opportunities through:</p><ul class="sc-ace17a57-0 sc-ecebe266-1 dYiJfI esgZvP"><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Cost savings and less complicated policy management</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Consistency in practice of data protection measures both in and outside the EU. This is because the same regulation applies to all businesses, regardless of where they are based out of.</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">The regulation enables innovation to flourish under the new law.</p></li></ul></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Is consent the only way to process data?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Consent is one way, but it’s not the only way to process personal data. The GDPR provides other ways of processing data:</p><ul class="sc-ace17a57-0 sc-ecebe266-1 dYiJfI esgZvP"><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Contractual necessity</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Legitimate interests</p></li><li class="sc-ecebe266-7 lhKjGf"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Vital interests</p></li></ul><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">For more information please contact your legal department.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What do you mean by ‘Right to be forgotten’?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Individuals have the right to have their personal data deleted, in the event that it is no longer needed.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What does GDPR mean by “data protection by design and by default”?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Data protection by design means, ensuring only that personal data which is required is collected, and also incorporate privacy features and functionality into products and services from the time they are first designed. Data protection by default means, businesses must implement appropriate measures to mitigate privacy risks at the time of collection of the data, as well us by extending it at the time of processing it.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div></div></div></div></section><style data-emotion="css mzscvr">.css-mzscvr .MuiBackdrop-root{background-color:rgba(0, 0, 0, 0.8);}.css-mzscvr .MuiFormControl-root .MuiList-root.MuiList-custom{max-height:150px;}</style></main><footer class="sc-6293d692-0 sc-e9366c7d-0 dBdSZt gqYEzN"><div width="100%" class="sc-6293d692-0 jrSUEJ"><div class="sc-6293d692-0 hXXKvO"><div class="sc-ace17a57-0 bIclRP"><span font-weight="medium" 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All Rights Reserved</small></p></div></div></footer></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"pageProps":{"__typename":"TemplatePage","sys":{"id":"1s79kV3KLYBDHOwFLDw9A6"},"internalName":"fw-gdpr","slug":"gdpr","seoMetadata":{"__typename":"MetaSeo","sys":{"id":"1FZAwFT5uJFPSSinaau9tW","tags":[]},"internalName":"fw-gdpr-seo","pageTitle":"General Data Protection Regulation | GDPR | Freshworks","pageDescription":"GDPR ✓ To Strengthen an individual's rights to privacy ✓ The General Data Protecting Regulation defines guidelines for businesses ✓ Freshworks","noIndex":false,"noFollow":false},"headerStyle":"Global Nav","productHeaderStyle":"Transparent","footerStyle":"Standard","headerVariant":null,"componentsCollection":{"items":[{"__typename":"ComponentInPageNav","sys":{"id":"6uAgJ2tV6ePLe3aJpIyKG1","tags":[]},"internalName":"fw-gdpr-ipn","menuItemsCollection":{"items":[{"__typename":"AtomLink","sys":{"id":"7ANdg51hbE3UWE8PPynTJg","tags":[]},"internalName":"fw-gdpr-ipn-overview","label":"Overview","url":"https://www.freshworks.com/gdpr/","newTab":false},{"__typename":"AtomLink","sys":{"id":"13rHRDMMCxiT8QpREaTE3w","tags":[]},"internalName":"fw-gdpr-ipn-gdpr-freshworks","label":"GDPR at Freshworks","url":"https://www.freshworks.com/gdpr/company/","newTab":false}]},"background":"Primary Blue-50"},{"__typename":"ComponentHero","sys":{"id":"63ONiDM6NbEIZv52oBOCY8","tags":[]},"internalName":"fw-gdpr-hero","background":"White","backgroundColour":{"__typename":"BackgroundColor","sys":{"id":"6YHbKfx0Yl5OaZQ2ZVlo7w","tags":[]},"internalName":"background-dark-gradient","bgColour":"Dark Gradient"},"copy":{"__typename":"MoleculeCopy","sys":{"id":"2lsrH8iM9kcNkO7CLd3P5T","tags":[]},"internalName":"fw-gdpr-hero-copy","heading":"Our commitment to help you with data protection and compliance","body":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Freshworks enables GDPR support for all customers worldwide","marks":[],"data":{}}]}]},"links":{"entries":{"block":[],"inline":[]}}}},"centerContent":true},{"__typename":"ComponentLongFormContent","sys":{"id":"6x2SzT8x9uYOztjZVmJnvp","tags":[]},"internalName":"fw-gdpr-intro","longFormBody":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Freshworks ensures conformance to global regulations and industry practices in order to maintain privacy and security of its customer’s data. 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to protecting our customers personal data, Freshworks is here to help our customers understand significance of the GDPR, its requirements and our allegiance to align with global standards.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"7 Key Principles of the GDPR","marks":[],"data":{}}],"hasAdjacentHeading":false},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The GDPR encourages businesses to be responsible about an individual’s data. By ensuring protection and privacy of this data, businesses earn customer trust and they are likely to engage better with the business. GDPR provides a framework for businesses to standardize and regularize real-world security and privacy needs of an individual's data used for business purposes. The key principles which the GDPR requires businesses to operate on are:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"1. Lawful, fair and transparent processing:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Emphasizes transparency for all individuals i.e. when data is collected, businesses must be clear as to why data is being collected and what will it be used for.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"2. Purpose limitation:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Collect data, only for the purpose you need it for. That is, data collected for specific purposes/reasons cannot be further processed in a manner incompatible with those purposes/reasons.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"3. Data minimization:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Ensure data captured is adequate, relevant and limited. Based on this principle, organizations must ensure they store minimum amount of data required for their purpose.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"4. Accurate and up-to-date processing:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Data controllers must ensure information remains accurate, valid and fit for purpose. 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Confidential and secure:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" An organization collecting and processing data is solely responsible for implementing appropriate security measures to protect the individuals data.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"7. Accountability and liability: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Organizations must be able to demonstrate adoption of necessary steps to protect an individual’s personal data, and be able to pull up every step within the GDPR strategy as evidence.","marks":[],"data":{}}]}]},"links":{"entries":{"block":[],"inline":[]}}}},{"__typename":"ComponentAccordion","sys":{"id":"3gCUeBmb439h0MG6eGDeIn","tags":[]},"internalName":"fw-gdpr-faq","backgroundColour":{"__typename":"BackgroundColor","sys":{"id":"7lHugHnSBuawwboL0imku4","tags":[]},"internalName":"background-color-primary-gray-25","bgColour":"Gray-25"},"copy":{"__typename":"MoleculeCopy","sys":{"id":"71yuKtUbKQ2jziW9wigwTz","tags":[]},"internalName":"fw-gdpr-faq-copy","heading":"Frequently Asked Questions"},"accordionItemsCollection":{"items":[{"__typename":"ComponentListItem","sys":{"id":"5nqOo05PSXQEEqCSXzbfUw","tags":[]},"internalName":"fw-gdpr-faq-item1","symbol":"Check","title":"Who does the GDPR affect?","body":{"json":{"data":{},"nodeType":"document","content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The GDPR applies to organisations located within the EU and also organisations located outside the EU. It applies to all companies processing personal data of individuals residing in the European Union, regardless of where the company is located.","nodeType":"text"}],"nodeType":"paragraph"}]},"links":{"entries":{"block":[],"inline":[]}}}},{"__typename":"ComponentListItem","sys":{"id":"7yFAo2BKBtQ2RF30jc5sR6","tags":[]},"internalName":"fw-gdpr-faq-item2","title":"Are all Freshworks' products provide GDPR-ready capabilities, and do these capabilities apply only to companies in the EU?","body":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"All Freshworks products and services provide GDPR-ready capabilities, and to help our customers meet their compliance obligations our products have released new features. ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.freshworks.com/freshdesk/gdpr/"},"content":[{"nodeType":"text","value":"Read more","marks":[],"data":{}}]},{"nodeType":"text","value":" on GDPR-readiness features on Freshdesk. These product capabilities are not restricted to the EU, but available to all our customers worldwide.","marks":[],"data":{}}]}]},"links":{"entries":{"block":[],"inline":[]}}}},{"__typename":"ComponentListItem","sys":{"id":"4vF45O5bk4C1ouUxojYHly","tags":[]},"internalName":"fw-gdpr-faq-item3","title":"What is the cloud or Software-as-a-Service(SaaS) advantage to meeting data governance policies?","body":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Meeting compliance requires investments in time, effort, cost and expertise. The solution lies in being part of cloud or SaaS ecosystem, that is already operating on a secure model for data management. This provides a safe environment to manage and process your data, and accommodate efforts required to keep pace with changing policies. This way you can focus on the success goals of your business and not worry about infrastructure and security requirements to meet compliance.","marks":[],"data":{}}]}]},"links":{"entries":{"block":[],"inline":[]}}}},{"__typename":"ComponentListItem","sys":{"id":"4E6SsPssj9HMQyFmskwhcq","tags":[]},"internalName":"fw-gdpr-faq-item4","title":"Does the GDPR require EU data to stay in the EU?","body":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"No, the GDPR does not require EU personal data to stay in the EU. Data transfers from the EU to outside can be legitimized in many ways including,","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Model or Contractual clauses","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Technical and organizational measures","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Transfer Impact Assessments by the customer","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Freshworks has implemented and is supporting the above-mentioned methods to legitimize data transfers.","marks":[],"data":{}}]}]},"links":{"entries":{"block":[],"inline":[]}}}},{"__typename":"ComponentListItem","sys":{"id":"2oAqEHTVW9SdrcEZAMQXW9","tags":[]},"internalName":"fw-gdpr-faq-item5","title":"How does my business benefit by complying with the GDPR?","body":{"json":{"data":{},"nodeType":"document","content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"GDPR requires fairness, transparency, accuracy, security, minimisation and respect for rights of the individual whose data businesses want to process. 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