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Capacite os clientes para resolver questões comuns 24 horas com bots habilitados para IA, centrais de ajuda personalizadas e fóruns técnicos da comunidade.</p><a href="/guide/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Confira as ferramentas de autoatendimento e IA</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27225%27%20height=%27365%27/%3e"/></span><img alt="Product screen: Chat window showing conversation flow" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Chat window showing conversation flow" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-routing-and-intelligence/conversation_flow.gif 2x" 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integrando dados de CRM, histórico de licenças e assinaturas, configuração e histórico de uso. Uma visão completa constrói a base para a fidelidade à marca.</p><a href="/platform/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Conheça a plataforma da Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27600%27%20height=%27327%27/%3e"/></span><img alt="Product screen: User details" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: User details" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-retail/product-screen-1-2X.png 2x" 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que garantem que os tickets sejam encaminhados para especialistas no assunto. Agentes eliminam tarefas repetitivas - perguntas comuns sobre produtos ou defeitos - com encaminhamento que economiza tempo, automação e fluxos de trabalho viabilizados por IA.</p><a href="/service/routing-and-intelligence/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Confira o encaminhamento e a inteligência</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-6@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Product screen: Customer chat window" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Product screen: Customer chat window" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-5@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Conecte suas equipes</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Facilite a colaboração para as equipes de front e back-end unificando os canais de comunicação internos. Integre aplicativos como Jira e Slack para ajudar a simplificar o encaminhamento de tickets. Para os agentes, dados compartilhados de painéis prontos para uso continuam esse suporte.</p><a href="/collaboration/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Vedr todas as ferramentas de colaboração</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-4@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27552%27%20height=%27364%27/%3e"/></span><img alt="Dashboard screen" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Dashboard screen" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/product-screens/software-product-screen-3@2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Transforme seus dados para promover a fidelidade</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Com relatórios prontos para uso e personalizados, além de ferramentas de análise, você pode rastrear a jornada do cliente, fornecendo suporte de software proativo antes que os desafios se tornem de fato um grande problema. Use painéis personalizados e métodos de feedback para avaliar o sentimento do cliente e recompensar a fidelidade. Resultado: estratégia de experiência do cliente orientada por dados com agentes prontos para venda adicional e venda cruzada de seus produtos.</p><a href="/service/analytics/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ver ferramentas de relatórios e análise</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-industry-software/photo-assets/IndustriesSoftware-5@2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27748%27%20height=%27564%27/%3e"/></span><img alt="Ticket created by channel chart" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Ticket created by channel chart" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/analytics/section-1-product-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 itOaYH"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Descubra o que a Zendesk pode fazer</h2><a href="/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Acesse uma demonstração</a></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-software/logos/logo_qumu.png" alt="Logo: Qumu" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Desenvolvimento de uma equipe de suporte de nível internacional para promover a retenção de clientes</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“Apesar de um aumento maciço nas demandas de suporte para a plataforma da empresa, as métricas de satisfação do cliente e as taxas de renovação ainda estão em níveis recordes.”</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Scott Gilbert</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Diretor sênior de suporte ao cliente global na Qumu</p></cite><a href="/customer/qumu/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-industry-media/logo-unity-gray.svg" alt="Logo: Unity" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Promova a expansão com o autoatendimento</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">“No ano passado, desviamos quase 8.000 tickets devido ao autoatendimento ativado pela Zendesk. 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VdMLR">Integrações de parceiros</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0 xUHoC"><div class="LogotypeRowstyle__LogotypeRowBasic-sc-p9wc1w-3 fNogSY"><img src="https://web-assets.zendesk.com/images/greenhouse/customer-logos/MaestroQA.svg" alt="MaestroQA" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/greenhouse/customer-logos/Salesforce.svg" alt="Salesforce" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/greenhouse/customer-logos/JiraSoftware.svg" alt="Jira" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/greenhouse/customer-logos/Slack.svg" 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para software e serviços em nuvem","katamari-2":"Retenha seus clientes com uma CX transformadora","katamari-3":"O setor de software e serviços em nuvem está em franca expansão, e as empresas precisam dedicar tanta atenção ao atendimento dos clientes existentes quanto à aquisição de novos. A Zendesk fornece as ferramentas e recursos de software, além das empresas de serviços em nuvem que as organizações precisam para criar experiências do cliente descomplicadas e impulsionar a fidelidade à marca em escala.","katamari-4":"Solicite uma demonstração","katamari-5":"Junte-se a essas empresas inovadoras que oferecem experiências do cliente excepcionais.","katamari-6":"A abordagem da Zendesk para software e serviços em nuvem ","katamari-7":"Dimensione o seu autoatendimento","katamari-8":"Às vezes, seus clientes só precisam de uma resposta rápida. Capacite os clientes a se ajudarem 24 horas por dia, 7 dias por semana, com bots habilitados para IA, centrais de ajuda personalizadas e fóruns da comunidade técnica para solucionar dúvidas comuns.","katamari-9":"Confira as \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eferramentas de autoatendimento e IA\u003c/span\u003e\u003c/a\u003e","katamari-10":"Personalize","katamari-11":"Seu relacionamento com seu cliente é um ativo fundamental, é a base da fidelidade à marca. Integre dados de usuários e contas em uma visão completa, incluindo dados integrados de CRM, histórico de licenças, assinaturas e histórico de configuração e uso, para que seus agentes possam oferecer serviços personalizados em qualquer nível.","katamari-12":"Conheça a \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eplataforma Zendesk\u003c/span\u003e\u003c/a\u003e","katamari-13":"Trabalhe de forma mais inteligente e rápida","katamari-14":"Os agentes de suporte técnico estão ocupados. Use a detecção de intenção e a triagem automatizada para garantir que os tickets sejam enviados a especialistas no assunto. Reduza o trabalho repetitivo para consultas comuns de produtos ou defeitos com encaminhamento, automação e fluxos de trabalho viabilizados por IA que economizam tempo, aumentando a satisfação do agente no processo.","katamari-15":"Explore \u003ca href=\"/service/routing-and-intelligence/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eo encaminhamento e a inteligência\u003c/span\u003e\u003c/a\u003e","katamari-16":"Conecte suas equipes","katamari-17":"Seus agentes de suporte front-end não estão sozinhos. Facilite a colaboração com equipes de back-end em todo o mundo ao unificar seus canais de comunicação internos. Integre aplicativos como Jira e Slack para agilizar o encaminhamento de tickets e compartilhar dados com painéis prontos para uso para que sua equipe possa melhorar a experiência do cliente. ","katamari-18":"Visualize todas as \u003ca href=\"/collaboration/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eferramentas de colaboração\u003c/span\u003e\u003c/a\u003e","katamari-19":"Transforme seus dados para promover a fidelidade do cliente ","katamari-20":"Uma estratégia de CX orientada por dados é fundamental para oferecer um suporte excepcional. As ferramentas de análise e relatórios prontas para uso e personalizadas permitem que você acompanhe a jornada de um cliente e forneça suporte proativo ao software antes que os problemas se tornem ainda mais complicados. Com painéis personalizados e métodos de feedback, avalie o sentimento do cliente, recompense a fidelidade do cliente e permita que os agentes façam vendas crizadas e incrementais de seus produtos. ","katamari-21":"Visualize as \u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eferramentas de relatórios e análises\u003c/span\u003e\u003c/a\u003e","katamari-22":"Agende uma demonstração","katamari-23":"Como empresas inovadoras de software e serviços em nuvem oferecem experiências pessoais aos clientes","katamari-24":"RETENÇÃO DE CLIENTES","katamari-25":"Como criar uma equipe de suporte de alta qualidade","katamari-26":"“Apesar de um aumento maciço nas demandas de suporte para a plataforma da empresa, as métricas de satisfação do cliente e as taxas de renovação ainda estão em níveis recordes.”","katamari-27":"Scott Gilbert","katamari-28":"Diretor sênior de suporte ao cliente global na Qumu","katamari-29":"Como a \u003cspan class=\"faux-link\"\u003eQumu\u003c/span\u003e usa a Zendesk para fornecer suporte ao cliente premiado em escala para uma base de clientes fiéis","katamari-swap-1":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003eColoque os clientes em primeiro lugar\u003c/p\u003e\r\n\u003ch3 class=\"strong\"\u003eVá além do esperado\u003c/h3\u003e\r\n\u003ch5\u003e“Sempre instruímos nossos representantes que o tamanho da empresa não importa. O que importa é levar o cliente para onde ele precisar estar e tentar realizar sonhos.”\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eDelano Mireles\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003eDiretor do suporte global\u003c/p\u003e\r\n\u003cimg class=\"shadow-light-gray customer-photo lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/use-cases/software-usecase-2.png\" alt=\"Foto do cliente 2\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/shipstation/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg style=\"height: 20px;\" class=\"lazyload no-src\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/logos/shipstation_logo.svg\" alt=\"Logotipo: ShipStation\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003eVeja como a \u003cspan class=\"faux-link\"\u003eShipStation\u003c/span\u003e usa o Zendesk para melhorar a colaboração das equipes\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-36":"COMO CRIAR UM CICLO DE MELHORIA PARA AMANHÃ","katamari-37":"Promova a expansão com o autoatendimento","katamari-38":"“No ano passado, desviamos quase 8.000 tickets devido ao autoatendimento ativado pela Zendesk. Isso equivale a cerca de US$ 1,3 milhão economizado devido à redução de tickets”.","katamari-39":"David Schroeder","katamari-40":"Gerente sênior de suporte a serviços na Unity","katamari-41":"Como a \u003cspan class=\"faux-link\"\u003eUnity\u003c/span\u003e usa a automação e o autoatendimento da Zendesk para dimensionar o suporte a 3,9 bilhões de usuários","katamari-42":"Consolide seu portfólio de TI com integrações de parceiros","katamari-43":"Visite nosso Marketplace de aplicativos","katamari-44":"Explore nossos Recursos","katamari-swap-2":"\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/8-companies-exceptional-customer-experience-at-scale/\"\u003e\u003ch4 class=\"card-heading\"\u003eComo 8 empresas oferecem uma experiência do cliente excelente em larga escala\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePublicação do blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-1.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeia o artigo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/help-customers-help-ai-infographic/\"\u003e\u003ch4 class=\"card-heading\"\u003eAjude os clientes a se ajudarem, com IA\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eAI\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-2.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eConfira o infográfico\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/zendesk-benchmark-established-companies-win-digital-transformation/\"\u003e\u003ch4 class=\"card-heading\"\u003eBenefícios da transformação digital para empresas estabelecidas\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePesquisa e relatórios\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-3.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeia o relatório\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/resources/best-commercial-forum-software/\"\u003e\u003ch4 class=\"card-heading\"\u003eO melhor software de fórum comercial\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePublicação do blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-4.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeia o artigo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/customers-important-data/\"\u003e\u003ch4 class=\"card-heading\"\u003eProteção dos dados de seus clientes\u003c/h4\u003e\u003cp class=\"card-categories\"\u003ePublicação do blog\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-5.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLeia o artigo\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"https://www.dropbox.com/s/qnf8exrq0c3fv5m/PR-016064_compliance%20ds_D5_as.pdf?dl=0\" target=\"_blank\"\u003e\u003ch4 class=\"card-heading\"\u003eSegurança e conformidade\u003c/h4\u003e\u003cp class=\"card-categories\"\u003eFolha de dados\u003c/p\u003e\u003cimg class=\"card-image\" src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-industry-software/resources/software-resources-6.png\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eBaixe a folha de dados\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e","katamari-63":"Comece hoje mesmo","katamari-65":"Avaliação gratuita","katamari-64":"Ver demonstração","_edit_lock":"1674006371:2901","_edit_last":"2901","zen-0":"ZENDESK PARA B2B","zen-1":"Escale em qualquer ritmo","zen-2":"Seus clientes esperam as melhores experiências. A Zendesk permite que você forneça as melhores experiências do cliente, independentemente da rapidez com que suas necessidades mudam e crescem.","zen-3":"Acesse uma demonstração","zen-4":"Líderes que fornecem as melhores experiências do cliente","zen-5":"Personalize","zen-6":"Você não atende apenas um usuário, você oferece suporte a empresas com uma ampla variedade de necessidades. A plataforma Zendesk conecta todos os dados de seus clientes para que você tenha uma visualização completa. Os agentes podem acessar facilmente qualquer canal de suporte em um só lugar, para você fornecer uma experiência personalizada a todos os clientes.","zen-7":"Conheça nossa plataforma","zen-8":"Mantenha-se ágil","zen-9":"Seu software é o motor que impulsiona empresas. À medida que as solicitações de suporte aumentam, a automação permite que o ticket certo chegue ao agente ideal. Use IA e painéis personalizados para otimizar processos que aumentem a produtividade.","zen-10":"Saiba mais sobre autoatendimento e IA","zen-11":"Unifique as comunicações","zen-12":"Facilite a colaboração de sua equipe global, seja corrigindo bugs, lançando atualizações ou interagindo com os clientes. Acesse todas as suas ferramentas de comunicação em um só lugar. Integre aplicativos como Slack e Jira e compartilhe informações em painéis para melhorar a experiência do cliente.","zen-13":"Explore o Zendesk Explore","zen-14":"Segurança de nível corporativo","zen-15":"Implemente uma segurança confiável e escalável para a sua empresa. Com o Zendesk, você tem os mais altos padrões do setor, garantindo a conformidade e a proteção dos dados do cliente em grande escala.","zen-16":"Saiba mais sobre segurança","zen-17":"Comece já","zen-18":"O Zendesk é fácil de implementar mesmo quando seu ambiente é complexo. Escale operações rapidamente, treine novos agentes e lance novos produtos sem se preocupar com tarefas administrativas chatas. Temos uma equipe de serviços profissionais para configurar e integrar produtos para que você possa priorizar o que realmente importa.","zen-19":"Descubra os serviços da Zendesk","zen-20":"Descubra o que a Zendesk pode fazer","zen-21":"Acesse uma demonstração","zen-22":"Ajude os clientes em qualquer canal","zen-23":"“Estamos sempre pensando em como podemos melhorar cada vez mais a experiência do cliente. O cliente não precisa se preocupar com quem está falando na organização. Ele só deve conseguir a ajuda que está pedindo.”","zen-24":"Jon Herstein","zen-25":"Vice-presidente sênior de sucesso do cliente na Box","zen-26":"Leia mais","zen-27":"Supere as expectativas","zen-28":"“Sempre tentamos lembrar aos nossos representantes que o tamanho da empresa não importa. O que importa é levar o cliente aonde ele quer chegar e ajudar a realizar sonhos.”","zen-29":"Delano Mireles","zen-30":"Diretor de suporte mundial","zen-31":"Leia mais","zen-32":"Integrações de parceiros","zen-33":"Visite nosso Marketplace de aplicativos","zen-34":"Explore os recursos B2B","zen-35":"Como 8 empresas oferecem uma excelente experiência do cliente em grande escala","zen-36":"Publicação do blog","zen-37":"Leia o artigo","zen-38":"Ajude os clientes com autoatendimento e IA","zen-39":"IA","zen-40":"Confira o infográfico","zen-41":"Como as empresas estabelecidas ganham com a transformação digital","zen-42":"Pesquisa e relatórios","zen-43":"Leia o relatório","zen-44":"O melhor software de fórum comercial","zen-45":"Publicação do blog","zen-46":"Leia o artigo","zen-47":"Começar agora","zen-48":"Avaliação gratuita","zen-49":"Acesse uma demonstração","_tms_delivery":"2023-04-20 21:50:18","zen-50":"Zendesk para software e serviços em nuvem","zen-51":"Transforme a experiência do cliente para impulsionar a retenção líquida","zen-52":"Clientes existentes ou novos - empresas de software e serviços em nuvem precisam prestar a mesma atenção a ambos. A Zendesk oferece as ferramentas e os recursos necessários para experiências de cliente sem atrito e maior fidelidade à marca em escala.","zen-53":"Solicite uma demonstração","zen-54":"Junte-se a estas empresas inovadoras que transformaram a experiência do cliente","zen-55":"Dimensione o autoatendimento","zen-56":"Às vezes, os clientes só precisam de uma resposta rápida. Capacite os clientes para resolver questões comuns 24 horas com bots habilitados para IA, centrais de ajuda personalizadas e fóruns técnicos da comunidade.","zen-57":"Confira as ferramentas de autoatendimento e IA","zen-58":"Personalize","zen-59":"Seus agentes fortalecem o relacionamento com o cliente com serviço personalizado em qualquer nível, integrando dados de CRM, histórico de licenças e assinaturas, configuração e histórico de uso. Uma visão completa constrói a base para a fidelidade à marca.","zen-60":"Conheça a plataforma da Zendesk","zen-61":"Trabalhe de forma mais inteligente e rápida","zen-62":"Aumente a satisfação dos agentes com a detecção de intenção e triagem automatizada que garantem que os tickets sejam encaminhados para especialistas no assunto. Agentes eliminam tarefas repetitivas - perguntas comuns sobre produtos ou defeitos - com encaminhamento que economiza tempo, automação e fluxos de trabalho viabilizados por IA.","zen-63":"Confira o encaminhamento e a inteligência","zen-64":"Conecte suas equipes","zen-65":"Facilite a colaboração para as equipes de front e back-end unificando os canais de comunicação internos. Integre aplicativos como Jira e Slack para ajudar a simplificar o encaminhamento de tickets. Para os agentes, dados compartilhados de painéis prontos para uso continuam esse suporte.","zen-66":"Vedr todas as ferramentas de colaboração","zen-67":"Transforme seus dados para promover a fidelidade","zen-68":"Com relatórios prontos para uso e personalizados, além de ferramentas de análise, você pode rastrear a jornada do cliente, fornecendo suporte de software proativo antes que os desafios se tornem de fato um grande problema. Use painéis personalizados e métodos de feedback para avaliar o sentimento do cliente e recompensar a fidelidade. Resultado: estratégia de experiência do cliente orientada por dados com agentes prontos para venda adicional e venda cruzada de seus produtos.","zen-69":"Ver ferramentas de relatórios e análise","zen-70":"Desenvolvimento de uma equipe de suporte de nível internacional para promover a retenção de clientes","zen-71":"“Apesar de um aumento maciço nas demandas de suporte para a plataforma da empresa, as métricas de satisfação do cliente e as taxas de renovação ainda estão em níveis recordes.”","zen-72":"Scott Gilbert","zen-73":"Diretor sênior de suporte ao cliente global na Qumu","zen-74":"Promova a expansão com o autoatendimento","zen-75":"“No ano passado, desviamos quase 8.000 tickets devido ao autoatendimento ativado pela Zendesk. Isso equivale a uma economia de cerca de US$ 1,3 milhão devido à redução de tickets”.","zen-76":"David Schroeder","zen-77":"Gerente sênior de suporte a serviços na Unity","zen-78":"Confira nossos recursos","zen-79":"Como empresas de software e serviços em nuvem podem expandir a experiência do cliente com autoatendimento","zen-80":"Aceleração da retenção líquida por meio de experiência do cliente inovadora e transformadora","zen-81":"Tendências de experiência do cliente em tecnologia","zen-82":"Zendesk para software e serviços em nuvem","zen-83":"Como empresas de tecnologia em crescimento podem melhorar a experiência do cliente usando dados","zen-84":"Como organizações de software e serviços em nuvem estão usando a Zendesk","zen-85":"Leia as histórias","zen-86":"Relatório","zen-87":"Baixe o relatório","zen-88":"Resumo de soluções","zen-89":"Baixe o resumo","zen-90":"Histórias de clientes","zen-91":"Leia as histórias","canonical":"https://www.zendesk.com.br/software/","seoTitle":"Solução de atendimento ao cliente para software e serviços em nuvem | Zendesk","seoDescription":"A Zendesk oferece o equilíbrio certo entre simplicidade e sofisticação para ajudar as empresas de software e serviços em nuvem a fornecer as melhores experiências possíveis para os clientes.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://www.zendesk.com.br/software/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.com.br/software/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.com.br/software/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/software/","title":"Setor: Software","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-04-20 18:50:19","updatedAtFormatted":"20 Abril 2023","content":""},"preview":false,"id":202103020,"locale":"br"},"__lang":"br","__namespaces":{"header":{"brand_logoname_blog":"Blog da Zendesk","newsroom":"Sala de imprensa","brand_subtitle_newsroom":"Notícias e anúncios da empresa","marketplace":"Marketplace","arialabel_toggle":"Alternar para menu para dispositivos móveis","arialabel_search":"Pesquisa","contact_us":"Fale conosco","primary_btn":"Avaliação gratuita","primary_btn_blog":"Teste grátis","secondary_btn_pricing":"Compre agora","secondary_btn_login":"Entrar","secondary_btn_demo":"Ver demonstração","return_to_homepage":"Acessar a página inicial da Zendesk","newsroom_navlink_press_releases":"Comunicados de imprensa","newsroom_navlink_media":"Recursos de mídia","primary_btn_newsroom":"Contato","dropdown_products":"Produtos","dropdowns_service_title":"Zendesk para atendimento ao cliente","dropdowns_service_subtitle":"A solução de suporte completa","dropdowns_sell_title":"Zendesk para vendas","dropdowns_sell_subtitle":"A solução 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