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class="last odd sf-item-3 sf-depth-2 sf-no-children"><a href="/how-refer/assessment" class="sf-depth-2">Assessment</a></li></ul></li><li id="menu-401-2" class="middle odd sf-item-5 sf-depth-1 sf-total-children-6 sf-parent-children-0 sf-single-children-6 menuparent"><a href="/families-carers-and-supporters" class="sf-depth-1 menuparent">For families, carers and supporters</a><ul><li id="menu-402-2" class="first odd sf-item-1 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/family-peer-support" class="sf-depth-2">Family Peer Support</a></li><li id="menu-403-2" class="middle even sf-item-2 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/family-resource-room" class="sf-depth-2">Family Resource Room</a></li><li id="menu-404-2" class="middle odd sf-item-3 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/family-friends-information-sessions" class="sf-depth-2">Family & Friends Information Sessions</a></li><li id="menu-405-2" class="middle even sf-item-4 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/financial-support-families-carers" class="sf-depth-2">Financial Support for Families & Carers</a></li><li id="menu-406-2" class="middle odd sf-item-5 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/other-support-families-and-carers" class="sf-depth-2">Other Support for Families and Carers</a></li><li id="menu-407-2" class="last even sf-item-6 sf-depth-2 sf-no-children"><a href="/oyh-families-carers/family-young-people%E2%80%99s-rights" class="sf-depth-2">Family & Young People鈥檚 Rights</a></li></ul></li><li id="menu-352-2" class="active-trail middle even sf-item-6 sf-depth-1 sf-total-children-13 sf-parent-children-7 sf-single-children-6 menuparent"><a href="/client-hub" class="sf-depth-1 menuparent">The Client Hub</a><ul><li id="menu-354-2" class="first odd sf-item-1 sf-depth-2 sf-total-children-4 sf-parent-children-0 sf-single-children-4 menuparent"><a href="/client-hub/get-know-orygen-specialist-program" class="sf-depth-2 menuparent">Get to know Orygen Specialist Program</a><ul><li id="menu-409794-2" class="first odd sf-item-1 sf-depth-3 sf-no-children"><a href="/client-hub/get-know-orygen-youth-health/who-we-are" class="sf-depth-3">Who we are</a></li><li id="menu-355-2" class="middle even sf-item-2 sf-depth-3 sf-no-children"><a href="/getting-here" class="sf-depth-3">Getting Here</a></li><li id="menu-356-2" class="middle odd sf-item-3 sf-depth-3 sf-no-children"><a href="/client-hub/get-know-orygen-youth-health/inpatient-unit-footscray-ipu" class="sf-depth-3">Inpatient Unit (Footscray IPU)</a></li><li id="menu-357-2" class="last even sf-item-4 sf-depth-3 sf-no-children"><a href="/client-hub/get-know-orygen-youth-health/outpatient-sites-parkville-and-sunshine" class="sf-depth-3">Outpatient Sites: Parkville and Sunshine</a></li></ul></li><li id="menu-359-2" class="middle even sf-item-2 sf-depth-2 sf-no-children"><a href="/client-hub/treating-team-who-provides-your-care" class="sf-depth-2">Your Treating 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id="menu-383-2" class="last odd sf-item-3 sf-depth-3 sf-no-children"><a href="/client-hub/client-stories/nathans-story" class="sf-depth-3">Nathan's Story</a></li></ul></li><li id="menu-384-2" class="middle odd sf-item-9 sf-depth-2 sf-no-children"><a href="/client-hub/annual-yes-survey" class="sf-depth-2">The Annual YES Survey</a></li><li id="menu-386-2" class="middle even sf-item-10 sf-depth-2 sf-no-children"><a href="/client-hub/fact-sheets" class="sf-depth-2">Fact Sheets</a></li><li id="menu-387-2" class="middle odd sf-item-11 sf-depth-2 sf-total-children-2 sf-parent-children-0 sf-single-children-2 menuparent"><a href="/client-hub/helpful-websites-and-phone-numbers" class="sf-depth-2 menuparent">Helpful websites and phone numbers</a><ul><li id="menu-388-2" class="first odd sf-item-1 sf-depth-3 sf-no-children"><a href="/client-hub/helpful-websites-and-phone-numbers/external-organisations-and-services" class="sf-depth-3">External Organisations and Services</a></li><li id="menu-389-2" class="last even sf-item-2 sf-depth-3 sf-no-children"><a href="/client-hub/helpful-websites-and-phone-numbers/important-orygen-phone-numbers" class="sf-depth-3">Important Orygen phone numbers</a></li></ul></li><li id="menu-390-2" class="active-trail middle even sf-item-12 sf-depth-2 sf-total-children-2 sf-parent-children-0 sf-single-children-2 menuparent"><a href="/client-hub/speak-out-feedback-and-complaints" class="sf-depth-2 menuparent">Speak Out - Feedback and Complaints</a><ul><li id="menu-394-2" class="active-trail first odd sf-item-1 sf-depth-3 sf-no-children"><a href="/client-hub/speak-out-feedback-and-complaints/speak-out-quick-facts" class="sf-depth-3 active">Speak Out Quick Facts</a></li><li id="menu-510-2" class="last even sf-item-2 sf-depth-3 sf-no-children"><a href="/speakout-submission-form" class="sf-depth-3">SpeakOut! submission form</a></li></ul></li><li id="menu-396-2" class="last odd sf-item-13 sf-depth-2 sf-total-children-4 sf-parent-children-0 sf-single-children-4 menuparent"><a href="/client-hub/your-rights-and-responsibilities" class="sf-depth-2 menuparent">Your Rights and Responsibilities</a><ul><li id="menu-397-2" class="first odd sf-item-1 sf-depth-3 sf-no-children"><a href="/client-hub/your-rights-and-responsibilities/common-rights" class="sf-depth-3">Common Rights</a></li><li id="menu-398-2" class="middle even sf-item-2 sf-depth-3 sf-no-children"><a href="/client-hub/your-rights-and-responsibilities/consumer-rights" class="sf-depth-3">Consumer Rights</a></li><li id="menu-399-2" class="middle odd sf-item-3 sf-depth-3 sf-no-children"><a href="/client-hub/your-rights-and-responsibilities/common-responsibilities" class="sf-depth-3">Common Responsibilities</a></li><li id="menu-400-2" class="last even sf-item-4 sf-depth-3 sf-no-children"><a href="/client-hub/your-rights-and-responsibilities/family-and-carers-rights" class="sf-depth-3">Family and Carer's Rights</a></li></ul></li></ul></li><li id="menu-442-2" class="middle odd sf-item-7 sf-depth-1 sf-total-children-4 sf-parent-children-0 sf-single-children-4 menuparent"><a href="/contact-us" class="sf-depth-1 menuparent">Contact Us</a><ul><li id="menu-515-2" class="first odd sf-item-1 sf-depth-2 sf-no-children"><a href="/contact-us/feedback" class="sf-depth-2">Feedback</a></li><li id="menu-11294-2" class="middle even sf-item-2 sf-depth-2 sf-no-children"><a href="/contact-us/find-us-map" class="sf-depth-2">Find Us on the Map</a></li><li id="menu-220923-2" class="middle odd sf-item-3 sf-depth-2 sf-no-children"><a href="/contact-us/donate" class="sf-depth-2">Donate</a></li><li id="menu-192979-2" class="last even sf-item-4 sf-depth-2 sf-no-children"><a href="/contact-us/privacy" class="sf-depth-2">Privacy</a></li></ul></li><li id="menu-1426938-2" class="last even sf-item-8 sf-depth-1 sf-no-children"><a href="/telehealth" class="sf-depth-1">Telehealth</a></li></ul> </section> </div> </header>  <div class="row"> <section class="col-sm-12"> <ol class="breadcrumb"><li><a href="/client-hub">The Client Hub</a></li> <li><a href="/client-hub/speak-out-feedback-and-complaints">Speak Out - Feedback and Complaints</a></li> <li class="active">Speak Out Quick Facts</li> </ol> <a id="main-content"></a> <h1 class="page-header">Speak Out Quick Facts</h1> <div class="region region-content"> <section id="block-system-main" class="block block-system clearfix"> <article id="node-63" class="node node-page clearfix" about="/client-hub/speak-out-feedback-and-complaints/speak-out-quick-facts" typeof="foaf:Document"> <header> <span property="dc:title" content="Speak Out Quick Facts" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> </header> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><strong>Here's some important information about Speak Out and providing feedback or making a complaint.</strong></p> <ul> <li>It is your RIGHT to make a complaint or provide us with feedback and we think it's really important that you feel comfortable, and empowered to let us know if there's something you're unhappy about or that we could do better.</li> <li>You can remain anonymous if you wish but it's important to note that the only way we can respond directly to you to follow up feedback or a complaint is if you provide us with your contact details. Providing your details will in no way affect your care or the care of another young person.</li> <li>If you do provide us with your details in the Speak Out Form, we must respond to you within <strong>30 business days </strong>to resolve your concerns or discuss your feedback.聽聽聽聽聽聽聽聽聽</li> <li>If you are not satisfied with how we've responded to you or how we've resolved your feedback or complaint, you have the right to escalate the matter to the Mental Health Complaints Commissioner at the Department of Health. Before doing this, we encourage you to talk with us about your concerns and allow us to work together with you to try to resolve the matter to your satisfaction.</li> <li>If you'd like some help following up a Speak Out Form that you've previously submitted, you can ask your case manager or contact reception who can take your details and we'll get back to you.</li> <li>The Platform Team recieve a summary every three months of the type of feedback and complaints being submitted by young people and their families and carers. This summary allows the Platfrom Team to identify which areas of the service require improvements and changes, and how they can work together with the organisation to help make Orygen a better place.</li> </ul> <p>聽</p> <p>聽</p> <p>聽</p> </div></div></div><div class="field field-name-field-vimeo-url field-type-text field-label-hidden"><div class="field-items"></div></div> </article> </section> </div> </section> </div> </div> <footer class="footer container"> <div class="region region-footer"> <section id="block-block-3" class="block block-block clearfix"> <div class="container orygen-footer"> <div class="row"> <div class="col-lg-6 pb-6 pb-xl-7"><img alt="Care In Mind - Orygen" src="/sites/default/files/footer/RIM-01.svg" style="width:245px" /></div> <div class="col-lg-6"> <div class="row"> <div class="col-md-6 footer-social-icons"><a href="https://www.facebook.com/OrygenAus/" target="_blank"><img src="/sites/default/files/footer/facebook-icon.svg" style="width:24px" /></a> <a href="https://au.linkedin.com/company/orygen" target="_blank"><img src="/sites/default/files/footer/linkedin-icon.svg" style="width:24px" /></a> <a href="https://twitter.com/orygen_aus" target="_blank"><img src="/sites/default/files/footer/twitter-icon.svg" style="width:24px" /></a> <a href="https://instagram.com/_orygen_" target="_blank"><img src="/sites/default/files/footer/instagram-icon.svg" style="width:24px" /></a> <a href="https://www.youtube.com/c/OrygenOrgAus" target="_blank"><img src="/sites/default/files/footer/youtube-icon.svg" style="width:24px" /></a></div> <div class="col-md-6 footer-social-icons"><img src="/sites/default/files/footer/acknowledgement-flags.png" style="width:120px" /> </div> </div> <div class="row"> <div class="col-md-6 footer-links"> <p class="first"><a href="/contact-us">Contact Us</a></p> <p><a href="/child-safety-statement-commitment">Commitment to child safety</a></p> </div> <div class="col-md-6 footer-links"> <p class="first"><a href="/contact-us/privacy">Privacy Policy</a></p> <p>漏 2024 Orygen</p> </div> </div> <div class="row"> <div class="col-md-12"> <p class="acknowledge"><strong>Orygen acknowledges</strong> the Traditional Owners of the lands we are on and pays respect to their Elders past and present. 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