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data-garden-version="8.76.2">政府資料請求政策</a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>政策</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">資料刪除政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/agreements-and-terms/promotional-credits-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">促銷點數政策</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">區域資料代管政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">轉包處理者政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk 使用者內容及行為政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>產品條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">可存取性政策</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">產品內 Cookie 政策<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">特定服務條款<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>免費試用與搶鮮版服務條款</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">免費試用</a></li><li><a href="/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">搶鮮版服務</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section data-sl-variant="cookie-policy"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Cookie 聲明</h1><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> <strong>生效日：</strong> 2023 年 1 月 1 日<br/> <strong>上次更新日期：</strong> 2022 年 12 月 22 日 </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">欲查閱Cookie聲明的先前版本，請參閱<a href="/company/agreements-and-terms/cookie-policy-2022-01-31/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡</a>。</p><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"><strong>目錄：</strong> </h2><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li><a href="#introduction" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">前言</span></a></li><li><a href="#what-are-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">什麼是追蹤技術？</span></a></li><li><a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk如何使用追蹤技術？</span></a></li><li><a href="#your-choices" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">您的選擇</span></a></li><li><a href="#supplemental-information-for-the-eea-switzerland-and-uk" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">歐洲經濟區、瑞士及英國補充資訊</span></a></li><li><a href="#notice-updates" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">聲明的更新內容</span></a></li><li><a href="#english-version-controls" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">以英文版本為準</span></a></li><li><a href="#contact-information" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">聯絡資訊</span></a></li></ol><h2 id="introduction" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">1. 前言</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本Cookie聲明（下稱「<strong>本聲明</strong>」）說明了 Zendesk, Inc. 及其關係企業（列於<a href="/company/agreements-and-terms/privacy-notice/#zendesk-inc-affiliates" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">隱私權聲明第14 款</a>（統稱「<strong>Zendesk</strong>」或「<strong>我們</strong>」）在本網站蒐集及使用cookie、網路信標、像素、標籤、工作階段重現工具、及其他追蹤技術（統稱「<strong>追蹤技術</strong>」）的方式。 本聲明所稱之「<strong>本網站</strong>」係統稱 www.zendesk.com 以及 Zendesk 所經營並連結至本聲明之其他一切網站。 我們所使用但未在本聲明中定義之名詞（例如「標的服務」、「訂閱者」、「代理人」）應具有<a href="/company/agreements-and-terms/master-subscription-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">主訂閱協議</a>所賦予之定義。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>適用範圍</strong>： 本聲明並<strong>不適用</strong>於Zendesk產品與服務相關之產品內cookie。 Zendesk產品內Cookie政策係位於<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。</p><h2 id="what-are-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">2. 什麼是追蹤技術？</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>網站cookie</strong>： Cookie是一種小型文字檔，由網頁伺服器放置在您的硬碟。 Cookie 包含的資訊可以嗣後由向您發佈該 cookie 的網域中的網路伺服器讀取。 有些 cookie 只會在您使用若干功能或選取若干偏好設定時才會用到，而有些 cookie 則是隨時都在使用。 您可以查看以下<a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第3款</a>，瞭解更多關於每種cookie 的相關資訊。</li><li><strong>像素、網路信標、及標籤：</strong> 像素、網路信標、及標籤都是含有獨特識別碼的程式碼或透明圖檔類別。 這種科技提供了使用者體驗的相關分析資訊，並幫助我們客製化我們的行銷活動。 跟cookie不一樣的是，這種技術係以隱形方式嵌入在網頁或電子郵件中。</li><li><strong>工作階段重現工具（依相關法律規定）：</strong> 工作階段重現工具會記錄您跟本網站的互動情形，例如您在本網站的瀏覽方式以及如何使用我們的網路表格。 這項資訊幫助我們瞭解您在本網站的體驗，並識別及修正訪客在本網站可能遇到的技術性問題。</li></ul><h2 id="how-does-zendesk-use-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">3. Zendesk如何使用追蹤技術？</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">一般而言，我們利用追蹤技術來確保本網站的基本功能；記住使用者偏好設定（包括您對追蹤技術的偏好設定）；改善我們向您提供標的服務的情形；發揮本網站的最佳效能；為您提供您可能感興趣的優惠；衡量本網站、行銷活動及電子郵件通訊的有效性；以及把線上內容個人化。 具體而言，我們可能基於以下目的，使用追蹤技術：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>工作階段使用：</strong> 我們在您於本網站頁面之間導覽時，利用第一方cookie來保存工作階段資訊。 舉例來說，我們在本網站上使用cookie，以瞭解訪客與使用者偏好、提升您的體驗、以及追蹤並分析使用情形、導覽情形及其他統計資訊。</li><li><strong>本網站的效能與有效性：</strong> 我們利用追蹤技術來瞭解、改善及研究我們的產品、特殊功能、及服務，包括在您導覽本網站時或是當您從其他網站、應用程式或裝置存取本網站的情況。 我們蒐集這些分析資訊來判定及衡量廣告的效能；瞭解使用情形與行銷活動成效；以及得知您是否曾與本網站、我們的內容或電子郵件互動（包括電子郵件是否曾被開啟並採取行動）。 我們利用分析廠商來協助我們瞭解您使用本網站的方式。 我們可能會基於我們的分析廠商對這些技術的使用，而收到單獨或匯總的報告。 我們也會利用這種技術，向我們的行銷與廣告廠商提供匯總式資訊。</li><li><strong>廣告：</strong> 我們利用第三方行銷與廣告廠商，在本網站上顯示廣告及/或管理我們在其他網站上的廣告，以便基於您的瀏覽紀錄與興趣推薦相關廣告。 我們亦可能使用追蹤技術做跨裝置配對，透過利用我們所蒐集的機率性資料與確定性資料，進行有所本的猜測，為您與您使用的每台設備相互配對，以量身打造本網站並在您各個裝置上為您提供個人化體驗。 舉例來說，把您跟您的行動裝置和電腦配對後，我們就可以利用追蹤技術在兩個裝置上儲存您的偏好設定，並且更能為您量身打造我們的行銷與廣告內容。 除此之外，我們可能利用我們透過追蹤技術蒐集的資料，並跟我們蒐集的其他資料相結合，以便建立關於您的個人檔案。 我們可能向行銷與廣告廠商（包括廣告網路）揭露此個人檔案資料，以便讓他們能向您顯示他們認為您會有興趣的廣告內容。 我們的行銷與廣告廠商亦可能使用這些資訊，以便在持續一段時間內於不同通路與平台上（包括但不限於電腦、行動裝置、及智慧型電視）識別您的身分，以進行分析、歸因及通報。 如果您的IP位址表示您位於歐盟境外，而且您不希望這些資訊被用於向您投放基於興趣的廣告者，您可以按一下<a target="_blank" rel="noopener noreferrer" href="http://optout.aboutads.info/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>和<a target="_blank" rel="noopener noreferrer" href="http://optout.networkadvertising.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>以選擇退出。 請注意，這不會讓您退出投放的廣告，而且您將繼續收到不帶針對性的通用廣告。</li><li><strong>安全性：</strong>我們使用跟踪技術來幫助保護我們的網絡資產以及與我們互動的人的安全、保障和完整性。這包括檢測、預防和響應安全事件，以及其他惡意、欺騙、欺詐或非法活動。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Cookie類別：</strong> 我們可能在本網站上使用以下類別的cookie，以便完成前述各項目的：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>必要性Cookie：</strong> 必要性cookie能確保網站核心功能的運作。 這種cookie為本網站運作所必需，無法在我們的系統中關閉。 您可以設定您的瀏覽器，使其封鎖或向您警示這種cookie，但是這麼做的話，網站某些部分可能無法正常運作。</li><li><strong>功能性Cookie:</strong> 功能性cookie讓本網站能提供強化的功能與個人化。 這種cookie可能由我們或由我們新增至本網站之服務的第三方供應商設置。</li><li><strong>分析型Cookie：</strong> 分析型cookie讓我們能統計造訪次數與流量來源，以便讓我們衡量並改善本網站的效能。 這種cookie幫助我們暸解最受歡迎和最不受歡迎的頁面，並暸解訪客如何在本網站上活動。</li><li><strong>針對性Cookie：</strong> 針對性cookie（例如社群媒體cookie）可以由我們的廣告服務供應商、第三方廣告商、廣告網路、或資料交換夥伴透過本網站設置。 這種cookie可用於在其他第三方網站上向您顯示相關的廣告。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">請參見<a href="#your-choices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第4款</a>，瞭解您就本網站的網路cookie，可以如何行使選擇權的更多相關資訊。</p><h2 id="your-choices" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">4. 您的選擇</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. 在瀏覽器上管理cookie：</strong> 請檢視以下資訊，瞭解您根據所在地理位置，可用於在瀏覽器上管理cookie的選項。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><u>在歐洲經濟區、瑞士及英國境內的個人：</u> 請參見<a href="#supplemental-information-for-the-eea-switzerland-and-uk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第5款</a>，瞭解您對於cookie，可以如何行使選擇權的相關說明。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><u>在歐洲經濟區、瑞士及英國境外的個人：</u> 您可以控制個別瀏覽器的非必要性cookie使用情形，只要前往本網站頁尾的「Cookie設定」連結，選取您希望停用的cookie類別（如<a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">第3款</a>所述）即可。 如果您位於加州境內，您可以前往我們網站頁尾的「請勿出售或分享我的個人資訊」連結，停用第三方cookie。 請注意，如果您使用不同電腦或行動裝置者，您將需要確實在各個網站瀏覽器上做調整，才能反映您的偏好設定。 如果您選擇停用功能性，您仍然可以造訪本網站，不過您使用本網站部分功能或區域的能力可能會受到限制。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">除此之外，您通常可透過網路瀏覽器中內建的功能來啟用或嗣後停用cookie。 要瞭解更多有關如何透過瀏覽器控制 cookie 設定的資訊：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">按一下這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，以瞭解有關 Firefox 中「私密瀏覽 (Private Browsing)」設定和管理 cookie 設定的更多資訊；</li><li><a target="_blank" rel="noopener noreferrer" href="https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">按一下這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，以瞭解有關「無痕模式 (Incognito)」和在 Chrome 中管理 cookie 設定的更多資訊；</li><li><a target="_blank" rel="noopener noreferrer" href="http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">按一下這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，以瞭解更多有關「私密瀏覽模式 (InPrivate)」和在 Internet Explorer 中管理 cookie 設定的資訊；或者</li><li><a target="_blank" rel="noopener noreferrer" href="https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">按一下這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>和<a target="_blank" rel="noopener noreferrer" href="https://support.apple.com/guide/safari/privacy-sfri35610/16.1/mac/13.0" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>，以瞭解更多有關「私密瀏覽 (Private Browsing)」和在 Safari 中管理 cookie 設定的資訊。</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">有關如何管理 Flash cookie 的更多資訊，請按一下<a target="_blank" rel="noopener noreferrer" href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。 如果您想瞭解更多有關 cookie 的資訊或瞭解如何控制、停用或刪除cookie，請造訪 <a target="_blank" rel="noopener noreferrer" href="http://www.aboutcookies.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">這個連結<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> 以獲取詳細指引。 此外，部分第三方廣告網路（例如 Google）可能允許使用者選擇退出或客製化與您網際網路瀏覽相關的偏好設定。 如欲瞭解更多關於Google功能的資訊，請<a target="_blank" rel="noopener noreferrer" href="https://www.google.com/settings/u/0/ads/authenticated?hl=en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">按一下這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. 選擇退出基於興趣的廣告：</strong> 如欲選擇退出第三方所投放的基於興趣的廣告，請參閱以下資源：</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <u>在美國境內的個人：</u><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>數位廣告聯盟（Digital Advertising Alliance；簡稱 DAA）的<a target="_blank" rel="noopener noreferrer" href="http://optout.aboutads.info/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">自律選擇退出頁面<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li>數位廣告聯盟（DAA）行動應用程式「AppChoices」 <a target="_blank" rel="noopener noreferrer" href="https://youradchoices.com/appchoices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">下載頁面<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li>網路廣告倡議（Network Advertising Initiative；簡稱 NAI）的<a target="_blank" rel="noopener noreferrer" href="http://optout.networkadvertising.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">自律選擇退出頁面<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></li><li> <u>在歐洲經濟區、瑞士及英國境內的個人：</u><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>歐洲互動式數位廣告聯盟（EDAA）的<a target="_blank" rel="noopener noreferrer" href="http://youronlinechoices.eu" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">消費者退出頁面<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">在行動環境中，大多數行動作業系統都提供基於裝置的退出選擇，該等選擇會再傳輸給提供基於興趣廣告的公司。 要為行動裝置識別碼（例如 Apple 的 IDFA 或 Android 的 GAID）設定選擇退出偏好設定，請造訪裝置製造商的現有選擇說明頁面，或<a target="_blank" rel="noopener noreferrer" href="http://www.networkadvertising.org/mobile-choices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">在這裡<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>瞭解更多有關發送信號以限制作業系統廣告追蹤的資訊。 請注意，您必須在您要選擇退出的每台裝置（包括每台裝置上的每個網路瀏覽器）上執行這些設定，而且，如果清除了cookie 或使用其他瀏覽器或裝置，您將需要更新選擇退出的偏好設定。</p><h2 id="supplemental-information-for-the-eea-switzerland-and-uk" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">5. 歐洲經濟區、瑞士和英國的補充資訊</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">本聲明其他部分與第5款的條款之間如有任何相牴觸或不一致之處者，對於歐洲經濟區、瑞士和英國的個人資料處理作業事宜，應以第5款為準。 </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">除非您提供同意，僅有必要性cookie會受到啟用。 至於本網站上的其他非必要性類別的cookie與追蹤技術，例如功能性、分析性及針對性cookie，只會在您透過本網站cookie橫幅選擇同意加入後才會啟用。 您可以隨時透過按一下本網站頁尾的「cookie設定」連結，撤回您的同意（效力不溯及既往），並透過切換選擇來停用cookie，或者您可以利用切換設定來調整您的偏好設定。</p><h2 id="notice-updates" class="Headingstyle__HeadingRoot-sc-150xww-0 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href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003e區域資料代管政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003e轉包處理者政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendesk 使用者內容及行為政策\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e產品條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003e可存取性政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003e產品內 Cookie 政策\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003e特定服務條款\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e免費試用與搶鮮版服務條款\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003e免費試用\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003e搶鮮版服務\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection data-sl-variant=\"cookie-policy\"\u003e\n\u003ch1 class=\"legal-page-title\"\u003eCookie 聲明\u003c/h1\u003e\n\u003cp\u003e\n \u003cstrong\u003e生效日：\u003c/strong\u003e 2023 年 1 月 1 日\u003cbr /\u003e\n \u003cstrong\u003e上次更新日期：\u003c/strong\u003e 2022 年 12 月 22 日\n \u003c/p\u003e\n\u003cp\u003e欲查閱Cookie聲明的先前版本，請參閱\u003ca href=\"/company/agreements-and-terms/cookie-policy-2022-01-31/\"\u003e這裡\u003c/a\u003e。\u003c/p\u003e\n\u003ch2 class=\"h3\"\u003e\u003cstrong\u003e目錄：\u003c/strong\u003e \u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#introduction\"\u003e前言\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#what-are-tracking-technologies\"\u003e什麼是追蹤技術？\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#how-does-zendesk-use-tracking-technologies\"\u003eZendesk如何使用追蹤技術？\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#your-choices\"\u003e您的選擇\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-the-eea-switzerland-and-uk\"\u003e歐洲經濟區、瑞士及英國補充資訊\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#notice-updates\"\u003e聲明的更新內容\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#english-version-controls\"\u003e以英文版本為準\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#contact-information\"\u003e聯絡資訊\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 class=\"h3\" id=\"introduction\"\u003e1. 前言\u003c/h2\u003e\n\u003cp\u003e本Cookie聲明（下稱「\u003cstrong\u003e本聲明\u003c/strong\u003e」）說明了 Zendesk, Inc. 及其關係企業（列於\u003ca href=\"/company/agreements-and-terms/privacy-notice/#zendesk-inc-affiliates\"\u003e隱私權聲明第14 款\u003c/a\u003e（統稱「\u003cstrong\u003eZendesk\u003c/strong\u003e」或「\u003cstrong\u003e我們\u003c/strong\u003e」）在本網站蒐集及使用cookie、網路信標、像素、標籤、工作階段重現工具、及其他追蹤技術（統稱「\u003cstrong\u003e追蹤技術\u003c/strong\u003e」）的方式。 本聲明所稱之「\u003cstrong\u003e本網站\u003c/strong\u003e」係統稱 www.zendesk.com 以及 Zendesk 所經營並連結至本聲明之其他一切網站。 我們所使用但未在本聲明中定義之名詞（例如「標的服務」、「訂閱者」、「代理人」）應具有\u003ca href=\"/company/agreements-and-terms/master-subscription-agreement/\"\u003e主訂閱協議\u003c/a\u003e所賦予之定義。\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e適用範圍\u003c/strong\u003e： 本聲明並\u003cstrong\u003e不適用\u003c/strong\u003e於Zendesk產品與服務相關之產品內cookie。 Zendesk產品內Cookie政策係位於\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"what-are-tracking-technologies\"\u003e2. 什麼是追蹤技術？\u003c/h2\u003e\n\u003cul class=\"ul-align-to-header\"\u003e\n\u003cli\u003e\u003cstrong\u003e網站cookie\u003c/strong\u003e： Cookie是一種小型文字檔，由網頁伺服器放置在您的硬碟。 Cookie 包含的資訊可以嗣後由向您發佈該 cookie 的網域中的網路伺服器讀取。 有些 cookie 只會在您使用若干功能或選取若干偏好設定時才會用到，而有些 cookie 則是隨時都在使用。 您可以查看以下\u003ca href=\"#how-does-zendesk-use-tracking-technologies\"\u003e第3款\u003c/a\u003e，瞭解更多關於每種cookie 的相關資訊。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e像素、網路信標、及標籤：\u003c/strong\u003e 像素、網路信標、及標籤都是含有獨特識別碼的程式碼或透明圖檔類別。 這種科技提供了使用者體驗的相關分析資訊，並幫助我們客製化我們的行銷活動。 跟cookie不一樣的是，這種技術係以隱形方式嵌入在網頁或電子郵件中。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e工作階段重現工具（依相關法律規定）：\u003c/strong\u003e 工作階段重現工具會記錄您跟本網站的互動情形，例如您在本網站的瀏覽方式以及如何使用我們的網路表格。 這項資訊幫助我們瞭解您在本網站的體驗，並識別及修正訪客在本網站可能遇到的技術性問題。\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 class=\"h3\" id=\"how-does-zendesk-use-tracking-technologies\"\u003e3. Zendesk如何使用追蹤技術？\u003c/h2\u003e\n\u003cp class=\"no-margin\"\u003e一般而言，我們利用追蹤技術來確保本網站的基本功能；記住使用者偏好設定（包括您對追蹤技術的偏好設定）；改善我們向您提供標的服務的情形；發揮本網站的最佳效能；為您提供您可能感興趣的優惠；衡量本網站、行銷活動及電子郵件通訊的有效性；以及把線上內容個人化。 具體而言，我們可能基於以下目的，使用追蹤技術：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003e工作階段使用：\u003c/strong\u003e 我們在您於本網站頁面之間導覽時，利用第一方cookie來保存工作階段資訊。 舉例來說，我們在本網站上使用cookie，以瞭解訪客與使用者偏好、提升您的體驗、以及追蹤並分析使用情形、導覽情形及其他統計資訊。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e本網站的效能與有效性：\u003c/strong\u003e 我們利用追蹤技術來瞭解、改善及研究我們的產品、特殊功能、及服務，包括在您導覽本網站時或是當您從其他網站、應用程式或裝置存取本網站的情況。 我們蒐集這些分析資訊來判定及衡量廣告的效能；瞭解使用情形與行銷活動成效；以及得知您是否曾與本網站、我們的內容或電子郵件互動（包括電子郵件是否曾被開啟並採取行動）。 我們利用分析廠商來協助我們瞭解您使用本網站的方式。 我們可能會基於我們的分析廠商對這些技術的使用，而收到單獨或匯總的報告。 我們也會利用這種技術，向我們的行銷與廣告廠商提供匯總式資訊。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e廣告：\u003c/strong\u003e 我們利用第三方行銷與廣告廠商，在本網站上顯示廣告及/或管理我們在其他網站上的廣告，以便基於您的瀏覽紀錄與興趣推薦相關廣告。 我們亦可能使用追蹤技術做跨裝置配對，透過利用我們所蒐集的機率性資料與確定性資料，進行有所本的猜測，為您與您使用的每台設備相互配對，以量身打造本網站並在您各個裝置上為您提供個人化體驗。 舉例來說，把您跟您的行動裝置和電腦配對後，我們就可以利用追蹤技術在兩個裝置上儲存您的偏好設定，並且更能為您量身打造我們的行銷與廣告內容。 除此之外，我們可能利用我們透過追蹤技術蒐集的資料，並跟我們蒐集的其他資料相結合，以便建立關於您的個人檔案。 我們可能向行銷與廣告廠商（包括廣告網路）揭露此個人檔案資料，以便讓他們能向您顯示他們認為您會有興趣的廣告內容。 我們的行銷與廣告廠商亦可能使用這些資訊，以便在持續一段時間內於不同通路與平台上（包括但不限於電腦、行動裝置、及智慧型電視）識別您的身分，以進行分析、歸因及通報。 如果您的IP位址表示您位於歐盟境外，而且您不希望這些資訊被用於向您投放基於興趣的廣告者，您可以按一下\u003ca href=\"http://optout.aboutads.info/\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e和\u003ca href=\"http://optout.networkadvertising.org/\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e以選擇退出。 請注意，這不會讓您退出投放的廣告，而且您將繼續收到不帶針對性的通用廣告。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e安全性：\u003c/strong\u003e我們使用跟踪技術來幫助保護我們的網絡資產以及與我們互動的人的安全、保障和完整性。這包括檢測、預防和響應安全事件，以及其他惡意、欺騙、欺詐或非法活動。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"no-margin\"\u003e\u003cstrong\u003eCookie類別：\u003c/strong\u003e 我們可能在本網站上使用以下類別的cookie，以便完成前述各項目的：\u003c/p\u003e\n\u003cul class=\"no-margin\"\u003e\n\u003cli\u003e\u003cstrong\u003e必要性Cookie：\u003c/strong\u003e 必要性cookie能確保網站核心功能的運作。 這種cookie為本網站運作所必需，無法在我們的系統中關閉。 您可以設定您的瀏覽器，使其封鎖或向您警示這種cookie，但是這麼做的話，網站某些部分可能無法正常運作。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e功能性Cookie:\u003c/strong\u003e 功能性cookie讓本網站能提供強化的功能與個人化。 這種cookie可能由我們或由我們新增至本網站之服務的第三方供應商設置。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e分析型Cookie：\u003c/strong\u003e 分析型cookie讓我們能統計造訪次數與流量來源，以便讓我們衡量並改善本網站的效能。 這種cookie幫助我們暸解最受歡迎和最不受歡迎的頁面，並暸解訪客如何在本網站上活動。\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e針對性Cookie：\u003c/strong\u003e 針對性cookie（例如社群媒體cookie）可以由我們的廣告服務供應商、第三方廣告商、廣告網路、或資料交換夥伴透過本網站設置。 這種cookie可用於在其他第三方網站上向您顯示相關的廣告。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e請參見\u003ca href=\"#your-choices\"\u003e第4款\u003c/a\u003e，瞭解您就本網站的網路cookie，可以如何行使選擇權的更多相關資訊。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"your-choices\"\u003e4. 您的選擇\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003ea. 在瀏覽器上管理cookie：\u003c/strong\u003e 請檢視以下資訊，瞭解您根據所在地理位置，可用於在瀏覽器上管理cookie的選項。\u003c/p\u003e\n\u003cp\u003e\u003cu\u003e在歐洲經濟區、瑞士及英國境內的個人：\u003c/u\u003e 請參見\u003ca href=\"#supplemental-information-for-the-eea-switzerland-and-uk\"\u003e第5款\u003c/a\u003e，瞭解您對於cookie，可以如何行使選擇權的相關說明。\u003c/p\u003e\n\u003cp\u003e\u003cu\u003e在歐洲經濟區、瑞士及英國境外的個人：\u003c/u\u003e 您可以控制個別瀏覽器的非必要性cookie使用情形，只要前往本網站頁尾的「Cookie設定」連結，選取您希望停用的cookie類別（如\u003ca href=\"#how-does-zendesk-use-tracking-technologies\"\u003e第3款\u003c/a\u003e所述）即可。 如果您位於加州境內，您可以前往我們網站頁尾的「請勿出售或分享我的個人資訊」連結，停用第三方cookie。 請注意，如果您使用不同電腦或行動裝置者，您將需要確實在各個網站瀏覽器上做調整，才能反映您的偏好設定。 如果您選擇停用功能性，您仍然可以造訪本網站，不過您使用本網站部分功能或區域的能力可能會受到限制。\u003c/p\u003e\n\u003cp class=\"no-margin\"\u003e除此之外，您通常可透過網路瀏覽器中內建的功能來啟用或嗣後停用cookie。 要瞭解更多有關如何透過瀏覽器控制 cookie 設定的資訊：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences\" target=\"_blank\" rel=\"noopener\"\u003e按一下這裡\u003c/a\u003e，以瞭解有關 Firefox 中「私密瀏覽 (Private Browsing)」設定和管理 cookie 設定的更多資訊；\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://support.google.com/chrome/bin/answer.py?hl=en\u0026#038;answer=95647\" target=\"_blank\" rel=\"noopener\"\u003e按一下這裡\u003c/a\u003e，以瞭解有關「無痕模式 (Incognito)」和在 Chrome 中管理 cookie 設定的更多資訊；\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies\" target=\"_blank\" rel=\"noopener\"\u003e按一下這裡\u003c/a\u003e，以瞭解更多有關「私密瀏覽模式 (InPrivate)」和在 Internet Explorer 中管理 cookie 設定的資訊；或者\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac\" target=\"_blank\" rel=\"noopener\"\u003e按一下這裡\u003c/a\u003e和\u003ca href=\"https://support.apple.com/guide/safari/privacy-sfri35610/16.1/mac/13.0\"\u003e這裡\u003c/a\u003e，以瞭解更多有關「私密瀏覽 (Private Browsing)」和在 Safari 中管理 cookie 設定的資訊。\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e有關如何管理 Flash cookie 的更多資訊，請按一下\u003ca href=\"http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html\" target=\"_blank\" rel=\"noopener\"\u003e這裡\u003c/a\u003e。 如果您想瞭解更多有關 cookie 的資訊或瞭解如何控制、停用或刪除cookie，請造訪 \u003ca href=\"http://www.aboutcookies.org/\" target=\"_blank\" rel=\"noopener\"\u003e這個連結\u003c/a\u003e 以獲取詳細指引。 此外，部分第三方廣告網路（例如 Google）可能允許使用者選擇退出或客製化與您網際網路瀏覽相關的偏好設定。 如欲瞭解更多關於Google功能的資訊，請\u003ca href=\"https://www.google.com/settings/u/0/ads/authenticated?hl=en\" target=\"_blank\" rel=\"noopener\"\u003e按一下這裡\u003c/a\u003e。\u003c/p\u003e\n\u003cp class=\"no-margin\"\u003e\u003cstrong\u003eb. 選擇退出基於興趣的廣告：\u003c/strong\u003e 如欲選擇退出第三方所投放的基於興趣的廣告，請參閱以下資源：\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n \u003cu\u003e在美國境內的個人：\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e數位廣告聯盟（Digital Advertising Alliance；簡稱 DAA）的\u003ca href=\"http://optout.aboutads.info/\" target=\"_blank\" rel=\"noopener\"\u003e自律選擇退出頁面\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e數位廣告聯盟（DAA）行動應用程式「AppChoices」 \u003ca href=\"https://youradchoices.com/appchoices\" target=\"_blank\" rel=\"noopener\"\u003e下載頁面\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e網路廣告倡議（Network Advertising Initiative；簡稱 NAI）的\u003ca href=\"http://optout.networkadvertising.org/\" target=\"_blank\" rel=\"noopener\"\u003e自律選擇退出頁面\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003e\n \u003cu\u003e在歐洲經濟區、瑞士及英國境內的個人：\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e歐洲互動式數位廣告聯盟（EDAA）的\u003ca href=\"http://youronlinechoices.eu\" target=\"_blank\" rel=\"noopener\"\u003e消費者退出頁面\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e在行動環境中，大多數行動作業系統都提供基於裝置的退出選擇，該等選擇會再傳輸給提供基於興趣廣告的公司。 要為行動裝置識別碼（例如 Apple 的 IDFA 或 Android 的 GAID）設定選擇退出偏好設定，請造訪裝置製造商的現有選擇說明頁面，或\u003ca href=\"http://www.networkadvertising.org/mobile-choices\" target=\"_blank\" rel=\"noopener\"\u003e在這裡\u003c/a\u003e瞭解更多有關發送信號以限制作業系統廣告追蹤的資訊。 請注意，您必須在您要選擇退出的每台裝置（包括每台裝置上的每個網路瀏覽器）上執行這些設定，而且，如果清除了cookie 或使用其他瀏覽器或裝置，您將需要更新選擇退出的偏好設定。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-the-eea-switzerland-and-uk\"\u003e5. 歐洲經濟區、瑞士和英國的補充資訊\u003c/h2\u003e\n\u003cp\u003e本聲明其他部分與第5款的條款之間如有任何相牴觸或不一致之處者，對於歐洲經濟區、瑞士和英國的個人資料處理作業事宜，應以第5款為準。 \u003c/p\u003e\n\u003cp\u003e除非您提供同意，僅有必要性cookie會受到啟用。 至於本網站上的其他非必要性類別的cookie與追蹤技術，例如功能性、分析性及針對性cookie，只會在您透過本網站cookie橫幅選擇同意加入後才會啟用。 您可以隨時透過按一下本網站頁尾的「cookie設定」連結，撤回您的同意（效力不溯及既往），並透過切換選擇來停用cookie，或者您可以利用切換設定來調整您的偏好設定。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"notice-updates\"\u003e6. 聲明的更新內容\u003c/h2\u003e\n\u003cp\u003e如果本聲明有任何重大變動，在變動生效前，會在本網站向您發通知。 我們建議您定期查看本頁面，獲取本聲明相關最新資訊。 當您繼續使用本網站，即表示您同意受本聲明的該等變動內容規範約束。 如果您不接受本聲明的條款，在符合相關法律規定下，您唯一的救濟方式就是停止使用並停止造訪本網站。 您承認這些資訊可能含有不準確或錯誤內容，並且可能會受到變動，我們明確表明在法律許可最大範圍內，對任何該等不正確或錯誤內容，概不承擔任何責任。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"english-version-controls\"\u003e7. 以英文版為準\u003c/h2\u003e\n\u003cp\u003e本聲明的非英語譯文僅供您方便參閱使用。 如果譯文之間存在歧義或衝突，則以英文版為準。\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"contact-information\"\u003e8. 聯絡資訊\u003c/h2\u003e\n\u003cp class=\"no-margin\"\u003e如果您對本聲明或我們的隱私權實務作法有任何問題或疑慮，請透過電子郵件euprivacy@zendesk.com 或 privacy@zendesk.com 聯絡我們，或是寄信至：\u003c/p\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eZendesk, Inc.\u003c/strong\u003e\u003cbr /\u003e\n 收件人： 隱私權團隊\u003cbr /\u003e\n 989 Market Street\u003cbr /\u003e \u003cbr /\u003e\n San Francisco, CA 94103\u003cbr /\u003e\n United States（美國）\n \u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e如果您有未解決的隱私權或資料使用疑慮，而我們未能以讓您滿意的方式解決者，請\u003ca href=\"https://feedback-form.truste.com/watchdog/request\" target=\"_blank\" rel=\"noopener\"\u003e在這裡\u003c/a\u003e跟我們位於美國的第三方爭議解決供應商聯絡（免付費）。 欲瞭解更多關於我們隱私權實務作法的資訊，請參閱我們的線上\u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003e隱私權聲明\u003c/a\u003e。\u003c/p\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":202191539,"locale":"tw"},"__lang":"tw","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 部落格","newsroom":"新聞編輯室","brand_subtitle_newsroom":"公司訊息與聲明","marketplace":"Marketplace","arialabel_toggle":"切換至行動版功能表","arialabel_search":"搜尋","contact_us":"聯絡我們","primary_btn":"免費試用","primary_btn_blog":"開始免費試用","secondary_btn_pricing":"立即購買","secondary_btn_login":"登入","secondary_btn_demo":"觀看示範","return_to_homepage":"前往 Zendesk 首頁","newsroom_navlink_press_releases":"新聞稿","newsroom_navlink_media":"媒體資源","primary_btn_newsroom":"聯絡","dropdown_products":"產品","dropdowns_service_title":"適用於客戶服務的 Zendesk","dropdowns_service_subtitle":"完整的客戶服務解決方案","dropdowns_sell_title":"適用於銷售的 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合作夥伴","dropdown_resources_customers_title":"客戶案例","dropdown_resources_customers_subtitle":"看看有了 Zendesk，將取得怎樣的成功","dropdown_resources_newsroom_title":"新聞編輯室","dropdown_resources_newsroom_subtitle":"公司訊息與聲明","dropdown_resources_trust_title":"信賴和安全性","dropdown_resources_trust_subtitle":"您可以放心將業務交給 Zendesk","navlink_local_help_center_title":"產品支援","dropdown_company":"公司","expand_trigger_mobile":"更多","dropdown_language_mobile":"語言","dropdown_company_sustainability":"永續營運能力","dropdown_company_about":"關於我們","dropdown_company_press":"媒體","dropdown_company_investor":"投資者","dropdown_company_events":"活動","dropdown_company_careers":"職涯","dropdown_company_dei":"多元化和包容性","dropdown_company_legal":"法務","dropdown_company_accessibility":"協助工具計劃","skip_to_main_content":"跳至主要内容","dropdown_contact_sales":"聯絡銷售","mobile_trial_cta":"開始免費試用","dropdowns_customer_service_title":"適用於客戶服務的 Zendesk","dropdowns_employee_service_title":"專為提升員工體驗打造的 Zendesk 產品","dropdowns_employee_service_subtitle":"待員工如待客"},"footer":{"subscribe_heading_gdpr":"訂閱即可收到 Zendesk 的相關訊息與最新動態。","subscribe_heading":"加入訂閱","subscribe_text":"訂閱我們的電子報。","title":"全方位客戶服務領航者","col_products":"我們的產品","col_products_service":"適用於客戶服務的 Zendesk","col_products_sell":"適用於銷售的 Zendesk","col_products_platform":"Sunshine 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是什麼","col_favorite_enterprise":"適用於企業的 Zendesk","col_favorite_smb":"適用於小型企業的 Zendesk","col_favorite_startups":"適用於新創公司的 Zendesk","col_favorite_benchmark":"Zendesk 基準","col_favorite_gartner":"Gartner CRM Magic Quadrant","col_favorite_cx_trends":"客戶體驗趨勢","col_favorite_what_is_crm":"什麼是 CRM？","col_favorite_crm":"CRM 軟體指南","col_favorite_experience_research_panel":"加入我們的研究小組","legal_cookie_notice":"Cookie 聲明","legal_terms_of_use":"使用條款","legal_privacy_notice":"隱私權聲明","legal_onetrust":"Cookie 設定","legal_impressum_de":"法律聲明","legal_slavery_statement":"現代奴役法案聲明","legal_trust_center":"信任中心","col_company_accessibility":"無障礙計劃","col_products_customer_service":"適用於客戶服務的 Zendesk","col_products_employee_service":"專為提升員工體驗打造的 Zendesk 產品"},"formGlobal":{"fld_err_required":"此欄位為必填","fld_err_not_allowed":"不允許使用數字和特殊字元","email_err_invalid":"請輸入有效的電郵地址","email_err_support":"請輸入有效的電郵地址\u003c0\u003e\u003c/0\u003e電子郵件地址的開頭不得為以下內容：\u003c1\u003e\u003c/1\u003e","email_err_personal":"輸入商業電子郵件地址","phone_err_invalid":"請輸入有效的電話號碼","name_first_lbl":"姓","name_last_lbl":"名","email_lbl":"工作電子郵件","phone_lbl":"電話號碼","link_privacy_policy":"Zendesk 隱私權政策","link_privacy_notice":"隱私權聲明","dept_lbl":"部門","fld_opt_select":"選取","step_count":"步驟 \u003c0\u003e\u003c/0\u003e (共 \u003c1\u003e\u003c/1\u003e 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