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Cookie Notice | Zendesk India

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data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Promotional Credits Policy</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regional Data Hosting Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sub-processor Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk User Content and Conduct Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Product Terms</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/in/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Accessibility Policy</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">In-Product Cookies Policy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service-Specific Terms<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free Trial and Beta Services Terms</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/in/company/agreements-and-terms/free-trial-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free Trials</a></li><li><a href="/in/company/agreements-and-terms/beta-services-terms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beta Services</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section data-sl-variant="cookie-policy"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Cookie Notice</h1><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"> <strong>Effective Date:</strong> January 1, 2023<br/> <strong>Date Last Updated:</strong> December 22, 2022 </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For the previous versions of our Cookie Notice, please see <a href="/in/company/agreements-and-terms/cookie-policy-2022-01-31/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here</a>.</p><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR"><strong>Table of Contents:</strong></h2><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li><a href="#introduction" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Introduction</span></a></li><li><a href="#what-are-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">What Are Tracking Technologies?</span></a></li><li><a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">How Does Zendesk Use Tracking Technologies?</span></a></li><li><a href="#your-choices" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Your Choices</span></a></li><li><a href="#supplemental-information-for-the-eea-switzerland-and-uk" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Supplemental Information for the EEA, Switzerland, and U.K.</span></a></li><li><a href="#notice-updates" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Notice Updates</span></a></li><li><a href="#english-version-controls" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">English-Version Controls</span></a></li><li><a href="#contact-information" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Contact Information</span></a></li></ol><h2 id="introduction" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">1. Introduction</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">This Cookie Notice (“<strong>Notice</strong>”) explains how Zendesk, Inc. and its relevant Affiliates, listed in <a href="/in/company/agreements-and-terms/privacy-notice/#zendesk-inc-affiliates" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 14 of the Privacy Notice</a>, (collectively, “<strong>Zendesk</strong>,” “<strong>us</strong>”, “<strong>we</strong>,” or “<strong>our</strong>”) collect and use cookies, web beacons, pixels, tags, session replay tools, and other tracking technologies (collectively, “<strong>Tracking Technologies</strong>”) on our Site. For the purposes of this Notice, the term “<strong>Site</strong>” refers collectively to www.zendesk.com, as well as all other websites that Zendesk operates and which link to this Notice. Capitalized terms that we use but that are not defined in this Notice (such as “Services,” “Subscriber,” and “Agent”) have the meaning provided in our <a href="/in/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Main Services Agreement</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Scope</strong>: This Notice does <strong>not</strong> apply to in-product cookies in connection with Zendesk products and Services. The Zendesk In-Product Cookie Notice is located <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h2 id="what-are-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">2. What are Tracking Technologies?</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Web cookie</strong>s: A web cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some cookies will only be used if you use certain features or select certain preferences, while other cookies will always be used. You can learn more about each type of cookie by reviewing <a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 3</a> below.</li><li><strong>Pixels, web beacons, and tags:</strong> Pixels, web beacons, and tags are types of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about user experience and help us customize our marketing activities. In contrast to cookies, these technologies are embedded invisibly on web pages or in emails.</li><li><strong>Session replay tools (in accordance with applicable law):</strong> Session replay tools log your interactions with the Site, such as how you move throughout our Site and engage with our webforms. This information helps us understand your Site experience and identify and fix technical issues visitors may be having with the Site.</li></ul><h2 id="how-does-zendesk-use-tracking-technologies" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">3. How Does Zendesk Use Tracking Technologies?</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In general, we use Tracking Technologies to ensure basic functionality of our Sites; remember user preferences (including your preferences regarding Tracking Technologies); to improve the provision of our Services to you; maximize the performance of our Sites; provide you with offers that may be of interest to you; measure the effectiveness of our Sites, marketing campaigns, and email communications; and personalize online content. Specifically, we may use Tracking Technologies for the following purposes:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Session Usage:</strong> We use first-party cookies to hold session information as you navigate from page to page within the Site. For example, we use cookies on our Sites to understand visitor and user preferences, improve your experience, and track and analyze usage, navigational, and other statistical information.</li><li><strong>Site Performance &amp; Effectiveness:</strong> We use Tracking Technologies to understand, improve, and research our products, features, and services, including as you navigate through our Sites or when you access our Site from other websites, applications, or devices. We gather this analytics information to determine and measure the performance of advertisements; to understand usage and campaign effectiveness; and to learn whether you have interacted with our Sites, content, or emails (including whether an email has been opened and acted upon). We utilize analytics vendors to help understand how you use our Sites. We may receive reports based on the use of these technologies by our analytics vendors on an individual and aggregated basis. We also use these technologies to provide aggregated information to our marketing and advertising vendors.</li><li><strong>Advertising:</strong> We utilize third-party marketing and advertising vendors to display advertising on our Sites and/or to manage our advertising on other websites, in order to suggest advertisements based on your browsing activities and interests. We may also use Tracking Technologies cross-device matching to tailor our Site and offer you a personalized experience across your devices by using the probabilistic and deterministic data we collect to make educated guesses that match you to each device you use. For instance, by matching you to both your mobile device and computer, we can then use Tracking Technologies to save your preferences on both devices and better tailor our marketing and advertisements to you. Additionally, we may use the data we collect through Tracking Technologies and combine it with other data we collect to create a profile about you. We may disclose this profile data to marketing and advertising vendors, including ad networks, so that they can show you advertisements that they think will interest you. Our marketing and advertising vendors may also use this information to recognize you across different channels and platforms (including but not limited to computers, mobile devices, and smart TVs), over time for analytics, attribution, and reporting purposes. If your IP address indicates that you are located outside of the European Union and you do not wish to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking <a target="_blank" rel="noopener noreferrer" href="http://optout.aboutads.info/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="http://optout.networkadvertising.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.</li><li><strong>Security:</strong> We use Tracking Technologies to help protect the safety, security, and integrity of our web properties and those who interact with us. This includes to detect, prevent, and respond to security incidents, as well as other malicious, deceptive, fraudulent, or illegal activity.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Categories of Cookies:</strong> We may use the following categories of cookies on our Site in order to accomplish the purposes described above:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><strong>Essential Cookies:</strong> Essential cookies enable core site functionality. These cookies are necessary for the Site to function and cannot be switched off in our systems. You may set your browser to block or alert you about these cookies, but parts of the website may not function properly.</li><li><strong>Functional Cookies:</strong> Functional cookies enable the Site to provide enhanced functionality and personalisation. These cookies may be set by us or by third-party providers whose services we have added to our Site.</li><li><strong>Analytics Cookies:</strong> Analytics cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. These cookies help us to know which pages are the most and least popular and see how visitors move around the Site.</li><li><strong>Targeting Cookies:</strong> Targeting cookies, such as social media cookies, may be set through our Site by our advertising service providers, third-party advertisers, ad networks, or data exchange partners. These cookies may be used to show you relevant advertising on other third-party sites.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Please see <a href="#your-choices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 4</a> for more information about how you may exercise choice with respect to web cookies on our Site.</p><h2 id="your-choices" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">4. Your Choices</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>a. Managing Cookies at the Browser Level:</strong> Please review the below information to understand your options for managing cookies at the browser level depending on your geographic location.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><u>Individuals located in the EEA, Switzerland, or the U.K.:</u> Please see <a href="#supplemental-information-for-the-eea-switzerland-and-uk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 5</a> for instructions on how to exercise choice with respect to cookies.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><u>Individuals located outside the EEA, Switzerland, or the U.K.:</u> You may control the use of non-Essential cookies at the individual browser level by visiting the “Cookie Settings” link in our Site footer and selecting which category of cookies described in <a href="#how-does-zendesk-use-tracking-technologies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Section 3</a> you wish to disable. If you are located in California, you may visit the “Do Not Sell or Share My Personal Information” link in our website footer to disable third-party cookies. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices. If you elect to disable Functional cookies, you may still visit our Site, but your ability to use some features or areas of the Site may be limited.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, you may generally activate or later deactivate the use of cookies through functionality built into your web browser. To learn more about how to control cookie settings through your browser:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Click here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;</li><li><a target="_blank" rel="noopener noreferrer" href="https://support.google.com/chrome/bin/answer.py?hl=en&amp;answer=95647" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Click here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to learn more about “Incognito” and managing cookie settings in Chrome;</li><li><a target="_blank" rel="noopener noreferrer" href="http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Click here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or</li><li><a target="_blank" rel="noopener noreferrer" href="https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Click here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="https://support.apple.com/guide/safari/privacy-sfri35610/16.1/mac/13.0" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to learn more about “Private Browsing” and managing cookie settings in Safari.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For further information on how to manage Flash cookies please click <a target="_blank" rel="noopener noreferrer" href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. If you want to learn more about cookies, or how to control, disable or delete them, please visit <a target="_blank" rel="noopener noreferrer" href="http://www.aboutcookies.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">this link<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for detailed guidance. In addition, certain third-party advertising networks, such as Google, may permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this Google feature, please <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/settings/u/0/ads/authenticated?hl=en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">click here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>b. Opting Out of Interest-Based Advertising:</strong> To opt-out of interest-based advertising by third parties, please see the below resources:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <u>Individuals located in the United States:</u><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Digital Advertising Alliance (DAA) <a target="_blank" rel="noopener noreferrer" href="http://optout.aboutads.info/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-regulatory opt-out page<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li>Digital Advertising Alliance (DAA) mobile application-based “AppChoices” <a target="_blank" rel="noopener noreferrer" href="https://youradchoices.com/appchoices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">download page<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li>Network Advertising Initiative (NAI) <a target="_blank" rel="noopener noreferrer" href="http://optout.networkadvertising.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-regulatory opt-out page<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></li><li> <u>Individuals located in the EEA, Switzerland, or U.K.:</u><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>European Interactive Digital Advertising Alliance (EDAA) <a target="_blank" rel="noopener noreferrer" href="http://youronlinechoices.eu" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">consumer opt-out page<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple’s IDFA or Android’s GAID), please visit the device manufacturer’s current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system <a target="_blank" rel="noopener noreferrer" href="http://www.networkadvertising.org/mobile-choices" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.</p><h2 id="supplemental-information-for-the-eea-switzerland-and-uk" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">5. Supplemental Information for the EEA, Switzerland, and U.K.</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In the event of any conflict or inconsistency between the other parts of this Notice and the terms of this Section 5, Section 5 shall govern and prevail with regard to the processing of EEA, Swiss, and U.K. personal data. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unless and until you provide your consent, only Essential Cookies will be enabled. Other non-Essential types of cookies and Tracking Technologies on our Site, such as Functional, Analytics, and Targeting Cookies, are only enabled if you provide opt-in consent by using our Site cookie banner. In the “Cookie Settings” link in our Site footer, you can at any time withdraw your consent (with future effect) by clicking on the link and disabling cookies through the toggles, or you can adjust your preferences by utilizing the toggle settings.</p><h2 id="notice-updates" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">6. Notice Updates</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If there are any material changes to this Notice, you will be notified on our Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Notice. Your continued use of the Site constitutes your agreement to be bound by such changes to this Notice. Your only remedy, if you do not accept the terms of this Notice, is to discontinue use of and access to the Site, subject to applicable law. You acknowledge that this information may contain inaccuracies or errors and is subject to change, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.</p><h2 id="english-version-controls" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">7. English-Version Controls</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Non-English translations of this Notice are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.</p><h2 id="contact-information" class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">8. Contact Information</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you have questions or concerns regarding this Notice or about our privacy practices, please contact us by email at euprivacy@zendesk.com or privacy@zendesk.com, or at:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><br/><strong>Zendesk, Inc.</strong><br/> Attn: Privacy Team<br/> 989 Market Street<br/> San Francisco, CA 94103<br/> United States </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) <a target="_blank" rel="noopener noreferrer" href="https://feedback-form.truste.com/watchdog/request" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">here<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. For further information about our privacy practices, please also refer to our online <a href="/in/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Privacy Notice</a>.</p></section></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/in/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Top Features</h2><ul><li><a href="/in/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></a></li><li><a href="/in/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Messaging &amp; live chat</span></a></li><li><a href="/in/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/company/agreements-and-terms/cookie-notice/","fr":"https://www.zendesk.fr/company/agreements-and-terms/cookie-notice/","th":"https://www.zendesk.com/th/company/agreements-and-terms/cookie-notice/","se":"https://www.zendesk.com/se/company/agreements-and-terms/cookie-notice/","it":"https://www.zendesk.com/it/company/agreements-and-terms/cookie-notice/","dk":"https://www.zendesk.com/dk/company/agreements-and-terms/cookie-notice/","es":"https://www.zendesk.es/company/agreements-and-terms/cookie-notice/","kr":"https://www.zendesk.kr/company/agreements-and-terms/cookie-notice/","nl":"https://www.zendesk.nl/company/agreements-and-terms/cookie-notice/","mx":"https://www.zendesk.com.mx/company/agreements-and-terms/cookie-notice/","tw":"https://www.zendesk.tw/company/agreements-and-terms/cookie-notice/","hk":"https://www.zendesk.hk/company/agreements-and-terms/cookie-notice/","sg":"https://www.zendesk.com/sg/company/agreements-and-terms/cookie-notice/","au":"https://www.zendesk.com/au/company/agreements-and-terms/cookie-notice/","in":"https://www.zendesk.com/in/company/agreements-and-terms/cookie-notice/","us":"https://www.zendesk.com/company/agreements-and-terms/cookie-notice/","br":"https://www.zendesk.com.br/company/agreements-and-terms/cookie-notice/","gb":"https://www.zendesk.co.uk/company/agreements-and-terms/cookie-notice/","jp":"https://www.zendesk.co.jp/company/agreements-and-terms/cookie-notice/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-legal.php","_edit_lock":"1717503057:5507","_edit_last":"5507","last_modified_by":"shiremath","canonical":"https://www.zendesk.com/in/company/agreements-and-terms/cookie-notice/","seoTitle":"Cookie 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col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n \u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003eAgreements and Terms\u003c/span\u003e\n \u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eCustomer Agreements and User Terms for Products and Services\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003eMain Services Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003eRegion-Specific Terms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003eProfessional Services Terms\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003eHow We Protect Your Service Data (Enterprise Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003eHow We Protect Your Service Data (Innovation Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003eInnovation Services List\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003eApplication Developer and API License Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003eMarketplace Terms of Use\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement\"\u003eAssignments and Transfers\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003eReseller Subscription Services Agreement\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eData Protection and Privacy\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/trust-center/\"\u003eZendesk Trust Center\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-policy/\"\u003ePrivacy Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie Notice\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003eData Processing Agreement\u003c/a\u003e\u003c/li\u003e\n\u003cp\u003e \u003c!--\n\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eFeature Deprecation Policy\u003c/a\u003e\u003c/li\u003e\n\n--\u003e\u003c/p\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA Addendum PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026#038;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD Addendum Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA Powerform\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eGovernment Data Request Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePolicies\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003eData Deletion Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003ePromotional Credits Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegional Data Hosting Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003eSub-processor Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendesk User Content and Conduct Policy\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProduct Terms\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003eAccessibility Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003eIn-Product Cookies Policy\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003eService-Specific Terms\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eFree Trial and Beta Services Terms\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms\"\u003eFree Trials\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms\"\u003eBeta Services\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection data-sl-variant=\"cookie-policy\"\u003e\n\u003ch1 class=\"legal-page-title\"\u003eCookie Notice\u003c/h1\u003e\n\u003cp\u003e\n \u003cstrong\u003eEffective Date:\u003c/strong\u003e January 1, 2023\u003cbr /\u003e\n \u003cstrong\u003eDate Last Updated:\u003c/strong\u003e December 22, 2022\n \u003c/p\u003e\n\u003cp\u003eFor the previous versions of our Cookie Notice, please see \u003ca href=\"/company/agreements-and-terms/cookie-policy-2022-01-31/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 class=\"h3\"\u003e\u003cstrong\u003eTable of Contents:\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#introduction\"\u003eIntroduction\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#what-are-tracking-technologies\"\u003eWhat Are Tracking Technologies?\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#how-does-zendesk-use-tracking-technologies\"\u003eHow Does Zendesk Use Tracking Technologies?\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#your-choices\"\u003eYour Choices\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#supplemental-information-for-the-eea-switzerland-and-uk\"\u003eSupplemental Information for the EEA, Switzerland, and U.K.\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#notice-updates\"\u003eNotice Updates\u003c/a\u003e\u003c/li\u003e\n\u003cli class=\"adjust-li-margin\"\u003e\u003ca class=\"anchor-link\" href=\"#english-version-controls\"\u003eEnglish-Version Controls\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca class=\"anchor-link\" href=\"#contact-information\"\u003eContact Information\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 class=\"h3\" id=\"introduction\"\u003e1. Introduction\u003c/h2\u003e\n\u003cp\u003eThis Cookie Notice (“\u003cstrong\u003eNotice\u003c/strong\u003e”) explains how Zendesk, Inc. and its relevant Affiliates, listed in \u003ca href=\"/company/agreements-and-terms/privacy-notice/#zendesk-inc-affiliates\"\u003eSection 14 of the Privacy Notice\u003c/a\u003e, (collectively, “\u003cstrong\u003eZendesk\u003c/strong\u003e,” “\u003cstrong\u003eus\u003c/strong\u003e”, “\u003cstrong\u003ewe\u003c/strong\u003e,” or “\u003cstrong\u003eour\u003c/strong\u003e”) collect and use cookies, web beacons, pixels, tags, session replay tools, and other tracking technologies (collectively, “\u003cstrong\u003eTracking Technologies\u003c/strong\u003e”) on our Site. For the purposes of this Notice, the term “\u003cstrong\u003eSite\u003c/strong\u003e” refers collectively to www.zendesk.com, as well as all other websites that Zendesk operates and which link to this Notice. Capitalized terms that we use but that are not defined in this Notice (such as “Services,” “Subscriber,” and “Agent”) have the meaning provided in our \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\"\u003eMain Services Agreement\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eScope\u003c/strong\u003e: This Notice does \u003cstrong\u003enot\u003c/strong\u003e apply to in-product cookies in connection with Zendesk products and Services. The Zendesk In-Product Cookie Notice is located \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824378650-Zendesk-In-Product-Cookie-Policy\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"what-are-tracking-technologies\"\u003e2. What are Tracking Technologies?\u003c/h2\u003e\n\u003cul class=\"ul-align-to-header\"\u003e\n\u003cli\u003e\u003cstrong\u003eWeb cookie\u003c/strong\u003es: A web cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some cookies will only be used if you use certain features or select certain preferences, while other cookies will always be used. You can learn more about each type of cookie by reviewing \u003ca href=\"#how-does-zendesk-use-tracking-technologies\"\u003eSection 3\u003c/a\u003e below.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePixels, web beacons, and tags:\u003c/strong\u003e Pixels, web beacons, and tags are types of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about user experience and help us customize our marketing activities. In contrast to cookies, these technologies are embedded invisibly on web pages or in emails.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSession replay tools (in accordance with applicable law):\u003c/strong\u003e Session replay tools log your interactions with the Site, such as how you move throughout our Site and engage with our webforms. This information helps us understand your Site experience and identify and fix technical issues visitors may be having with the Site.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 class=\"h3\" id=\"how-does-zendesk-use-tracking-technologies\"\u003e3. How Does Zendesk Use Tracking Technologies?\u003c/h2\u003e\n\u003cp class=\"no-margin\"\u003eIn general, we use Tracking Technologies to ensure basic functionality of our Sites; remember user preferences (including your preferences regarding Tracking Technologies); to improve the provision of our Services to you; maximize the performance of our Sites; provide you with offers that may be of interest to you; measure the effectiveness of our Sites, marketing campaigns, and email communications; and personalize online content. Specifically, we may use Tracking Technologies for the following purposes:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSession Usage:\u003c/strong\u003e We use first-party cookies to hold session information as you navigate from page to page within the Site. For example, we use cookies on our Sites to understand visitor and user preferences, improve your experience, and track and analyze usage, navigational, and other statistical information.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSite Performance \u0026#038; Effectiveness:\u003c/strong\u003e We use Tracking Technologies to understand, improve, and research our products, features, and services, including as you navigate through our Sites or when you access our Site from other websites, applications, or devices. We gather this analytics information to determine and measure the performance of advertisements; to understand usage and campaign effectiveness; and to learn whether you have interacted with our Sites, content, or emails (including whether an email has been opened and acted upon). We utilize analytics vendors to help understand how you use our Sites. We may receive reports based on the use of these technologies by our analytics vendors on an individual and aggregated basis. We also use these technologies to provide aggregated information to our marketing and advertising vendors.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvertising:\u003c/strong\u003e We utilize third-party marketing and advertising vendors to display advertising on our Sites and/or to manage our advertising on other websites, in order to suggest advertisements based on your browsing activities and interests. We may also use Tracking Technologies cross-device matching to tailor our Site and offer you a personalized experience across your devices by using the probabilistic and deterministic data we collect to make educated guesses that match you to each device you use. For instance, by matching you to both your mobile device and computer, we can then use Tracking Technologies to save your preferences on both devices and better tailor our marketing and advertisements to you. Additionally, we may use the data we collect through Tracking Technologies and combine it with other data we collect to create a profile about you. We may disclose this profile data to marketing and advertising vendors, including ad networks, so that they can show you advertisements that they think will interest you. Our marketing and advertising vendors may also use this information to recognize you across different channels and platforms (including but not limited to computers, mobile devices, and smart TVs), over time for analytics, attribution, and reporting purposes. If your IP address indicates that you are located outside of the European Union and you do not wish to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking \u003ca href=\"http://optout.aboutads.info/\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e and \u003ca href=\"http://optout.networkadvertising.org/\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e. Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecurity:\u003c/strong\u003e We use Tracking Technologies to help protect the safety, security, and integrity of our web properties and those who interact with us. This includes to detect, prevent, and respond to security incidents, as well as other malicious, deceptive, fraudulent, or illegal activity.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp class=\"no-margin\"\u003e\u003cstrong\u003eCategories of Cookies:\u003c/strong\u003e We may use the following categories of cookies on our Site in order to accomplish the purposes described above:\u003c/p\u003e\n\u003cul class=\"no-margin\"\u003e\n\u003cli\u003e\u003cstrong\u003eEssential Cookies:\u003c/strong\u003e Essential cookies enable core site functionality. These cookies are necessary for the Site to function and cannot be switched off in our systems. You may set your browser to block or alert you about these cookies, but parts of the website may not function properly.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFunctional Cookies:\u003c/strong\u003e Functional cookies enable the Site to provide enhanced functionality and personalisation. These cookies may be set by us or by third-party providers whose services we have added to our Site.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eAnalytics Cookies:\u003c/strong\u003e Analytics cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. These cookies help us to know which pages are the most and least popular and see how visitors move around the Site.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTargeting Cookies:\u003c/strong\u003e Targeting cookies, such as social media cookies, may be set through our Site by our advertising service providers, third-party advertisers, ad networks, or data exchange partners. These cookies may be used to show you relevant advertising on other third-party sites.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePlease see \u003ca href=\"#your-choices\"\u003eSection 4\u003c/a\u003e for more information about how you may exercise choice with respect to web cookies on our Site.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"your-choices\"\u003e4. Your Choices\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003ea. Managing Cookies at the Browser Level:\u003c/strong\u003e Please review the below information to understand your options for managing cookies at the browser level depending on your geographic location.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIndividuals located in the EEA, Switzerland, or the U.K.:\u003c/u\u003e Please see \u003ca href=\"#supplemental-information-for-the-eea-switzerland-and-uk\"\u003eSection 5\u003c/a\u003e for instructions on how to exercise choice with respect to cookies.\u003c/p\u003e\n\u003cp\u003e\u003cu\u003eIndividuals located outside the EEA, Switzerland, or the U.K.:\u003c/u\u003e You may control the use of non-Essential cookies at the individual browser level by visiting the “Cookie Settings” link in our Site footer and selecting which category of cookies described in \u003ca href=\"#how-does-zendesk-use-tracking-technologies\"\u003eSection 3\u003c/a\u003e you wish to disable. If you are located in California, you may visit the “Do Not Sell or Share My Personal Information” link in our website footer to disable third-party cookies. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices. If you elect to disable Functional cookies, you may still visit our Site, but your ability to use some features or areas of the Site may be limited.\u003c/p\u003e\n\u003cp class=\"no-margin\"\u003eAdditionally, you may generally activate or later deactivate the use of cookies through functionality built into your web browser. To learn more about how to control cookie settings through your browser:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences\" target=\"_blank\" rel=\"noopener\"\u003eClick here\u003c/a\u003e to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://support.google.com/chrome/bin/answer.py?hl=en\u0026#038;answer=95647\" target=\"_blank\" rel=\"noopener\"\u003eClick here\u003c/a\u003e to learn more about “Incognito” and managing cookie settings in Chrome;\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies\" target=\"_blank\" rel=\"noopener\"\u003eClick here\u003c/a\u003e to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.apple.com/guide/safari/browse-privately-ibrw1069/mac\" target=\"_blank\" rel=\"noopener\"\u003eClick here\u003c/a\u003e and \u003ca href=\"https://support.apple.com/guide/safari/privacy-sfri35610/16.1/mac/13.0\"\u003ehere\u003c/a\u003e to learn more about “Private Browsing” and managing cookie settings in Safari.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor further information on how to manage Flash cookies please click \u003ca href=\"http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e. If you want to learn more about cookies, or how to control, disable or delete them, please visit \u003ca href=\"http://www.aboutcookies.org/\" target=\"_blank\" rel=\"noopener\"\u003ethis link\u003c/a\u003e for detailed guidance. In addition, certain third-party advertising networks, such as Google, may permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this Google feature, please \u003ca href=\"https://www.google.com/settings/u/0/ads/authenticated?hl=en\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e.\u003c/p\u003e\n\u003cp class=\"no-margin\"\u003e\u003cstrong\u003eb. Opting Out of Interest-Based Advertising:\u003c/strong\u003e To opt-out of interest-based advertising by third parties, please see the below resources:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n \u003cu\u003eIndividuals located in the United States:\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDigital Advertising Alliance (DAA) \u003ca href=\"http://optout.aboutads.info/\" target=\"_blank\" rel=\"noopener\"\u003eself-regulatory opt-out page\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eDigital Advertising Alliance (DAA) mobile application-based “AppChoices” \u003ca href=\"https://youradchoices.com/appchoices\" target=\"_blank\" rel=\"noopener\"\u003edownload page\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003eNetwork Advertising Initiative (NAI) \u003ca href=\"http://optout.networkadvertising.org/\" target=\"_blank\" rel=\"noopener\"\u003eself-regulatory opt-out page\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003e\n \u003cu\u003eIndividuals located in the EEA, Switzerland, or U.K.:\u003c/u\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eEuropean Interactive Digital Advertising Alliance (EDAA) \u003ca href=\"http://youronlinechoices.eu\" target=\"_blank\" rel=\"noopener\"\u003econsumer opt-out page\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIn the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple’s IDFA or Android’s GAID), please visit the device manufacturer’s current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system \u003ca href=\"http://www.networkadvertising.org/mobile-choices\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e. Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"supplemental-information-for-the-eea-switzerland-and-uk\"\u003e5. Supplemental Information for the EEA, Switzerland, and U.K.\u003c/h2\u003e\n\u003cp\u003eIn the event of any conflict or inconsistency between the other parts of this Notice and the terms of this Section 5, Section 5 shall govern and prevail with regard to the processing of EEA, Swiss, and U.K. personal data. \u003c/p\u003e\n\u003cp\u003eUnless and until you provide your consent, only Essential Cookies will be enabled. Other non-Essential types of cookies and Tracking Technologies on our Site, such as Functional, Analytics, and Targeting Cookies, are only enabled if you provide opt-in consent by using our Site cookie banner. In the “Cookie Settings” link in our Site footer, you can at any time withdraw your consent (with future effect) by clicking on the link and disabling cookies through the toggles, or you can adjust your preferences by utilizing the toggle settings.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"notice-updates\"\u003e6. 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In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.\u003c/p\u003e\n\u003ch2 class=\"h3\" id=\"contact-information\"\u003e8. Contact Information\u003c/h2\u003e\n\u003cp class=\"no-margin\"\u003eIf you have questions or concerns regarding this Notice or about our privacy practices, please contact us by email at euprivacy@zendesk.com or privacy@zendesk.com, or at:\u003c/p\u003e\n\u003cul class=\"ul-no-style\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eZendesk, Inc.\u003c/strong\u003e\u003cbr /\u003e\n Attn: Privacy Team\u003cbr /\u003e\n 989 Market Street\u003cbr /\u003e\n San Francisco, CA 94103\u003cbr /\u003e\n United States\n \u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) \u003ca href=\"https://feedback-form.truste.com/watchdog/request\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e. 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