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Reporting Overview | Text Platform Docs & API Reference
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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Reporting Overview</div></a></div><style data-emotion-css="1psvkz3">.css-1psvkz3{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:500;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1psvkz3:hover{background-color:#f6f6f7;}</style><div class="css-1psvkz3"><style data-emotion-css="19nl305">.css-19nl305{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#62626D;width:100%;}.css-19nl305:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Reports API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Changelog</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>App monitoring</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="reporting-overview" class="css-12qxxrf"><span>Reporting Overview</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><style data-emotion-css="1679d3t">.css-1679d3t{border-bottom:1px solid #e0e4e9;padding-bottom:0.5em;}</style><h2 class="heading css-1679d3t"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="introduction" href="#introduction" class="reference css-180507a"><a href="/docs/data-reporting#introduction"><span class="icon icon-link"></span></a>Introduction</a></h2><p>The Text Platform lets you extract data from all the <a href="https://www.livechat.com/help/reporting-options-available-in-livechat/">Reports</a> available in LiveChat. You can use this data to create your own reports, build custom dashboards, or set up custom email reporting.</p><h3 class="heading"><a id="use-cases" href="#use-cases" class="reference css-180507a"><a href="/docs/data-reporting#use-cases"><span class="icon icon-link"></span></a>Use cases</a></h3><p>There are a number of ways to leverage the Reports API:</p><ul><li>export data to Excel or 3rd-party analytics and BI tools</li><li>create dashboards for teams (<a href="https://dashboard.livechatinc.com/">like this one</a>)</li><li>set up alerting and notifications for specific metrics</li><li>schedule custom email reporting</li></ul><h3 class="heading"><a id="browse-apis" href="#browse-apis" class="reference css-180507a"><a href="/docs/data-reporting#browse-apis"><span class="icon icon-link"></span></a>Browse APIs</a></h3><style data-emotion-css="9mlxei">.css-9mlxei{font-weight:600;cursor:pointer;}.css-9mlxei:after{content:"";width:16px;height:16px;display:inline-block;vertical-align:middle;margin-bottom:1px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24'%3E%3Cpath d='M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z' fill='%232200ff'/%3E%3Cpath d='M0 0h24v24H0z' fill='none'/%3E%3C/svg%3E");}</style><a class="css-9mlxei">Reports API Reference v3</a><p>The Reports API v3 introduces new Chat and Tag reports.</p><a class="css-9mlxei">Reports API Reference v2</a><p>Extract data on chats, greetings, tickets, and other LiveChat key functionalities.</p><a class="css-9mlxei">Monitoring API</a><p>Log errors and monitor the performance of your application.</p><h3 class="heading"><a id="api-versioning" href="#api-versioning" class="reference css-180507a"><a href="/docs/data-reporting#api-versioning"><span class="icon icon-link"></span></a>API versioning</a></h3><p>The Reports API goes through several stages in its lifecycle.</p><style data-emotion-css="q76ucn">.css-q76ucn{width:100%;overflow-x:auto;}</style><div class="css-q76ucn"><table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>dev preview</strong></td><td>It gives a preview of the features that are currently in development. <strong>It's subject to change and comes with limited access</strong>. Contact us at <a href="mailto:developers@text.com">developers@text.com</a> or <a href="/docs/data-reporting#open-chat">ask on the chat</a> to get access. Lasts for ~6-7 months.</td></tr><tr><td><strong>stable</strong></td><td>It has a closed feature set and is publicly available. It receives all bug fixes. Lasts for ~6-7 months.</td></tr><tr><td><strong>legacy</strong></td><td>We're gradually dropping support for this version. It receives only critical and security bug fixes. Lasts for ~1-1.5 year. Responses contain the <code>Legacy</code> header that specifies when this stage ends (in the <code>YYYY-MM-DD</code> format).</td></tr><tr><td><strong>deprecated</strong></td><td>It receives only critical and security bug fixes. Lasts for 6 months before it's decommissioned. Responses contain the <code>Deprecation</code> header that specifies when this stage ends (in the <code>YYYY-MM-DD</code> format).</td></tr></tbody></table></div><style data-emotion-css="v3memn">.css-v3memn{display:block;max-width:100%;overflow:hidden;position:relative;box-sizing:border-box;margin-top:0;margin-left:0;margin-right:0;margin-bottom:10px;}</style><div class="css-v3memn"><style data-emotion-css="1iwrs7v">.css-1iwrs7v{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(149 / 800 * 100%);}</style><div class="css-1iwrs7v"><style data-emotion-css="5r33xa">.css-5r33xa{position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;}</style><img alt="Reporting API lifecycle" src="/docs/images/messaging/livechat-api-versioning.png" decoding="async" class="css-5r33xa"/></div></div><h4 class="heading"><a id="current-versioning" href="#current-versioning" class="reference css-180507a"><a href="/docs/data-reporting#current-versioning"><span class="icon icon-link"></span></a>Current versioning</a></h4><p>Refer to this chart to learn the details about our current APIs lifecycle. One block on the chart represents a quarter of a year.</p><div class="css-v3memn"><style data-emotion-css="nnxff3">.css-nnxff3{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(197 / 640 * 100%);}</style><div class="css-nnxff3"><img alt="Current API lifecycle" src="/docs/images/messaging/livechat-api-lifecycle-current.png" decoding="async" class="css-5r33xa"/></div></div><style data-emotion-css="1fsewzh">.css-1fsewzh{margin-top:50px;}.css-1fsewzh > label{margin:0 0 5px 0;}.css-1fsewzh label + div{-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;}</style></article></div><p>...</p></div><style 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