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FAQs - The Spotify Community
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'' : decodeURIComponent(results[1].replace(/\+/g, ' ')); }; function initCarouselWizard(e) { $('#carouselWizard').on('initialized.owl.carousel', function() { setTimeout(owlAccessibility,500); }).on('resized.owl.carousel', owlAccessibility).owlCarousel({ margin:10, nav:false, dots:false, items:1, autoHeight:true, mouseDrag:false, touchDrag:false, responsive: { 0: { autoWidth:false }, 768: { autoWidth:true } } }); } function nextStep(e) { e.preventDefault(); var newQ = (currentStep === 0); if (e.target.id === "hw-back-cta") { if(window.spotTrack !== undefined){ window.spotTrack.track('Help.Wizard.' + $('#'+e.target.id).closest('#help-wizard').find('#hw-step-number').text().replace(' ', ''), 'click', 'Back'); } currentStep --; if (currentStep < 0) currentStep = 0; } else if (currentStep < 4) { currentStep ++; } if (currentStep===1 && newQ) { scrollPos = 0; getHWResults(); } else if (currentStep===3) { postQuestion(); } else if (currentStep===4) { var href = document.location.href; var qs = (href.indexOf("hw=true") > -1) ? "?hw=true&" : "?" ; href = href.split("#")[0]; href = href.split("?")[0]; var goto = href + qs + "hwHash=" + encodeURIComponent(issue + "//hw//" + $('#hw-step2').scrollTop() + "//hw//" + board + "//hw//" + $("#hw-post-question").val() + "//hw//" + $("#hw-post-detail").val() + "//hw//" + $("#hw-post-category").val() + "//hw//showHW"); document.location = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=" + encodeURIComponent(goto); } else { gotoStep(currentStep); } } function gotoStep(step) { console.log("gotoStep " + step); showLoading(false); currentStep = step; $('#hw-modal > h3').text("Step " + (currentStep + 1)); $('#carouselWizard').trigger('to.owl.carousel',currentStep); switch(currentStep) { case 2: $('#hw-cta').text('POST'); break; case 3: $('#hw-cta').text('SIGN UP / LOGIN'); break; default: $('#hw-cta').text('NEXT STEP'); } if (!(currentStep===1 && $('#hw-modal-container').attr("data-step")==="2b")) { $('#hw-modal-container').attr('data-step',currentStep+1); } checkBack(); } function checkBack() { if (currentStep > 0) { $('#hw-back').addClass('active'); } else { $('#hw-back').removeClass('active'); } } function changeQuestion(e) { issue = $(e.target).val(); $('#hw-post-question').val($(e.target).val()); } function getHWResults(filter, blnGotoStep) { showLoading(true); if (!filter) { filter = ""; } $.ajax({ type: "POST", url: "/spotify/plugins/custom/spotify/spotify/end_find_help_messages", data: { issue: issue, board: filter, msgId: msgId } }).done(function(response) { $('#hw-results').html( response ); if ($('#hw-results #hw-zeroResults').length > 0) { $('#hw-modal-container').attr('data-step',(currentStep+1) + "b"); } addCategoryLinks(); addArticleLinks(); $('#carouselWizard').trigger('refresh.owl.carousel'); board = filter; location.hash = "#" + encodeURIComponent(issue + "//hw//" + scrollPos + "//hw//" + board); $('#hw-step2').scrollTop(scrollPos); if (blnGotoStep!==false) gotoStep(1); $("#hw-results a").on("click", function () { if(window.spotTrack !== undefined){ window.spotTrack.track("Help.Wizard.Results", "click", $(this).closest(".li").find( ".subject" ).text(), $(this).data('href')); } }); }).fail(function(response){ showLoading(false); console.log(JSON.stringify(response)); }); } function addCategoryLinks() { $('#hw-modal .category-container a').on("click", filterCategory); $('#hw-category-select').on("change", filterCategory); } function addArticleLinks() { $('#hw-modal a.hwLink').on("click", loadArticle); } function filterCategory(e) { if (e.target.id === "hw-category-select") { if(window.spotTrack !== undefined){ window.spotTrack.track('Help.Wizard.Step2.Filter', 'click', $(e.target).val()); } getHWResults($(e.target).val()); } else { getHWResults($(e.target).data('id')); } } function loadArticle(e) { if ($(e.target).is("[data-href]")) { $("#hw-step2").addClass("loading-article"); $("#hw-cta").attr("disabled",true); $('#carouselWizard').trigger('refresh.owl.carousel'); var goto = $(e.target).data('href') + "?hw=true#" + encodeURIComponent(issue + "//hw//" + $('#hw-step2').scrollTop() + "//hw//" + board); document.location = goto; } else { closeHelpWizard(); } } function showLoading(bln,step) { if (bln) { $("#hw-step1").addClass("loading-results"); $("#hw-step2").addClass("loading-filter"); $("#hw-cta").attr("disabled",true); } else { $("#hw-step1").removeClass("loading-results"); $("#hw-step2").removeClass("loading-filter"); $("#hw-cta").attr("disabled",false); } $('#carouselWizard').trigger('refresh.owl.carousel'); } function setHash(str) { if(history.pushState) { history.pushState(null, null, "#" + str); } else { location.hash = "#" + str; } } function getHash() { var qHash = "", lHash = location.hash.substr(1); var arrHash = decodeURIComponent((lHash==="")?qHash:lHash).split("//hw//"); if (arrHash[0] !== "" && arrHash[0] !== "undefined" && arrHash.length > 1) { issue = arrHash[0]; $('#hw-question').val(issue); $('#hw-post-question').val(issue); scrollPos = arrHash[1]; board = arrHash[2]; if (board === "undefined") { board = ""; } if (arrHash.length > 3) { getHWResults(board||"", false); $('#hw-post-question').val(arrHash[3]); $('#hw-post-detail').val(arrHash[4]); $('#hw-post-category').val(arrHash[5]); gotoStep(2); } else { getHWResults(board||""); } } } initHelpWizard = function() { $("#hw-cta").on("click", nextStep); $("#hw-back-cta").on("click", nextStep); $("#hw-close").on("click", closeHelpWizard); $("#hw-question").on("change", changeQuestion); $("#hw-question").on("keydown", function(e) { if (e.keyCode == 13 && !e.shiftKey) { e.preventDefault(); scrollPos = 0; getHWResults(); $(this).blur(); } }); $("#help-wizard").addClass("active"); initCarouselWizard(); getHash(); } function getURLParameter(name) { name = name.replace(/[\[]/, '\\[').replace(/[\]]/, '\\]'); var regex = new RegExp('[\\?&]' + name + '=([^&#]*)'); var results = regex.exec(location.href); return results === null ? '' : decodeURIComponent(results[1].replace(/\+/g, ' ')); } function showPosting(bln) { if (bln) { isSubmitting = true; $("#hw-cta").attr("disabled",true); $("#hw-step3").addClass("posting"); } else { isSubmitting = false; $("#hw-cta").attr("disabled",false); $("#hw-step3").removeClass("posting"); } $('#carouselWizard').trigger('refresh.owl.carousel'); } function validatePost() { var errorMessage = ""; $('#hw-post-question,#hw-post-detail,#hw-post-category').removeClass("error"); if ($('#hw-post-question').val() === "" || $('#hw-post-detail').val() === "" || $('#hw-post-category').val() === null) { errorMessage = "Please complete all fields"; if ($('#hw-post-question').val() === "") $('#hw-post-question').addClass("error"); if ($('#hw-post-detail').val() === "") $('#hw-post-detail').addClass("error"); if ($('#hw-post-category').val() === null) $('#hw-post-category').addClass("error"); } if (errorMessage!=="") { $("#hw-post-errors").html("<div>"+errorMessage+"</div>"); currentStep --; } else { $("#hw-post-errors").empty(); } $('#carouselWizard').trigger('refresh.owl.carousel'); return (errorMessage===""); } function postQuestion() { var userAnon = true; if (userAnon) { gotoStep(3); } else if (!isSubmitting) { if (validatePost()) { // -- replace line breaks with html $("#hw-post-detail-html").val($("#hw-post-detail").val().replace(/(?:\r\n|\r|\n)/g, '<br>')); // -- post showPosting(true); $.ajax({ type: "POST", url: "/spotify/plugins/custom/spotify/spotify/end_help_wizard_post?q=" + encodeURIComponent($("#hw-post-question").val()) + "&d=" + encodeURIComponent($("#hw-post-detail-html").val()) + "&c=" + encodeURIComponent($("#hw-post-category").val()), }).fail(function (response) { console.log("error"); console.log(response); showPosting(false); }).done(function (response) { console.log("success"); console.log(response); if (response.success) { try { if (response.data.post_url !== "") { document.location = response.data.post_url + "?hwPosted=" + Date.now(); } else { document.location = "/?hwPosted=" + Date.now(); } } catch { showPosting(false); } } else { console.log('response error'); alert("Oops... something went wrong there. Please try again."); showPosting(false); } }); } } } function init() { if (document.location.href.indexOf("showHW") > -1) initHelpWizard(); } function exitHelpWizardPage(bln) { var href = document.location.href.split("?")[0]; if (bln === true) href += "?hwSuccess=" + Date.now(); document.location = href; } function closeHelpWizard() { $("#help-wizard").removeClass("active"); } $("#header-hw-exit").on("click", exitHelpWizardPage); $("#header-hw-back,#footer-hw-no").on("click", initHelpWizard); $("#footer-hw-yes").on("click", function() { exitHelpWizardPage(true); }); $("document").ready(init); $(window).resize(function() { $('#carouselWizard').trigger('refresh.owl.carousel'); }); function getHTFResults() { showHTFLoading(true); $.ajax({ url: "/spotify/plugins/custom/spotify/spotify/end_get_faqs", }).done(function(response) { $('#htf-articles').html( response ); addHTFArticleLinks(); showHTFLoading(false); }).fail(function(response){ showHTFLoading(false); console.log(JSON.stringify(response)); }); } function addHTFArticleLinks() { $('#help-tools-faq .ht-modal a.htLink').on("click", loadHTFArticle); } function loadHTFArticle(e) { $(".ht-modal").addClass("loading-article"); $("#htf-cta").attr("disabled",true); setHTFHeight(); document.location = $(e.target).data('href'); } function showHTFLoading(bln) { if (bln) { $(".ht-modal").addClass("loading-results"); $("#htf-cta").attr("disabled",true); } else { $(".ht-modal").removeClass("loading-results"); $("#htf-cta").attr("disabled",false); } setHTFHeight(); } function setHTFHeight() { if ($("#help-tools-faq").hasClass("active")) { var htHeight = $("#help-tools-faq .ht-intro").height() + 50; if ($("#help-tools-faq .ht-loading").is(":visible")) { htHeight += $("#help-tools-faq .ht-loading").height(); } else { htHeight += $("#help-tools-faq .ht-articles").height(); } $("#help-tools-faq .ht-scroll").css("height",htHeight); } } function initHelpToolsFAQ() { $("#htf-close").on("click", closeHelpToolsFAQ); $("#help-tools-faq").addClass("active"); getHTFResults(); } function closeHelpToolsFAQ() { $("#help-tools-faq").removeClass("active"); } $(window).resize(setHTFHeight); function getHTIResults() { showHTILoading(true); $.ajax({ url: "/spotify/plugins/custom/spotify/spotify/end_get_ongoingissues", }).done(function(response) { $('#hti-articles').html( response ); addHTIArticleLinks(); showHTILoading(false); }).fail(function(response){ showHTILoading(false); console.log(JSON.stringify(response)); }); } function addHTIArticleLinks() { $('#help-tools-ongoingissues .ht-modal a.htLink').on("click", loadHTIArticle); } function loadHTIArticle(e) { $(".ht-modal").addClass("loading-article"); $("#hti-cta").attr("disabled",true); setHTIHeight(); document.location = $(e.target).data('href'); } function showHTILoading(bln) { if (bln) { $(".ht-modal").addClass("loading-results"); $("#hti-cta").attr("disabled",true); } else { $(".ht-modal").removeClass("loading-results"); $("#hti-cta").attr("disabled",false); } setHTIHeight(); } function setHTIHeight() { if ($("#help-tools-ongoingissues").hasClass("active")) { var htHeight = $("#help-tools-ongoingissues .ht-intro").height() + 50; if ($("#help-tools-ongoingissues .ht-loading").is(":visible")) { htHeight += $("#help-tools-ongoingissues .ht-loading").height(); } else { htHeight += $("#help-tools-ongoingissues .ht-articles").height(); } $("#help-tools-ongoingissues .ht-scroll").css("height",htHeight); } } function initHelpToolsOngoingIssues() { $("#hti-close").on("click", closeHelpToolsOngoingIssues); $("#help-tools-ongoingissues").addClass("active"); getHTIResults(); } function closeHelpToolsOngoingIssues() { $("#help-tools-ongoingissues").removeClass("active"); } $(window).resize(setHTIHeight); function closeMobileMenu() { $('.htnav-mobile-block').removeClass('active'); } function getPageTitle() { let pageTitle = `FAQs`; if (this.behaviour==="faqlist") { pageTitle = $(".PageTitle").text(); let question = signpost.openFAQ.parent().find('.faq-question').text().replace(/(\r\n|\n|\r|\t)/gm, ""); if (question !== "") { pageTitle += " / " + question; } } return pageTitle.replace(/(\r\n|\n|\r|\t)/gm, " "); }; function initHelpTools() { $("#help-tools-nav .htnav-helpwizard").click(() => { closeMobileMenu(); initHelpWizard(); if(window.spotTrack !== undefined){ window.spotTrack.track("HelpToolbar.HelpWizard", "click", "Help Wizard", window.location.href); }; }); $("#help-tools-nav .htnav-faqs").click(() => { closeMobileMenu(); initHelpToolsFAQ(); if(window.spotTrack !== undefined){ window.spotTrack.track("HelpToolbar.FAQs", "click", "FAQs", window.location.href); }; }); $("#help-tools-nav .htnav-ongoingissues").click(() => { closeMobileMenu(); initHelpToolsOngoingIssues(); if(window.spotTrack !== undefined){ window.spotTrack.track("HelpToolbar.OngoingIssues", "click", "Ongoing Issues", window.location.href); }; }); $("#help-tools-nav .htnav-helpcategories").click(() => { closeMobileMenu(); if(window.spotTrack !== undefined){ window.spotTrack.track("HelpToolbar.HelpCategories", "click", "Help Categories", window.location.href); }; }); $("#help-tools-nav .htnav-mobile-init").click(() => $('.htnav-mobile-block').addClass('active')); $("#help-tools-nav #htnav-close").click(closeMobileMenu); } initHelpTools(); 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