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Suscripciones y facturación - Soporte oficial de Apple
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data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 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globalnav-submenu-trigger-link globalnav-link-iphone analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 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data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 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data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/es/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accesorios" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 61 44" width="61" xmlns="http://www.w3.org/2000/svg"><path d="m5.7388 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1171 8.4551h-1.1074zm-3.0528-.8965h2.7422l-1.3242-3.7734h-.0937zm10.0987-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 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3.1582c0-2.0332 1.1133-3.2695 2.9121-3.2695s2.9121 1.2363 2.9121 3.2695c0 2.0273-1.1133 3.2695-2.9121 3.2695s-2.9121-1.2422-2.9121-3.2695zm4.7812 0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8672 1.8691-2.3613zm4.7139-3.2695c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accesorios</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/es-es/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Soporte" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"><path d="m1.3402 23.791c.1289.8848.9727 1.4473 2.1738 1.4473 1.1367 0 1.9746-.6152 1.9746-1.4531 0-.7207-.5273-1.1777-1.6934-1.4707l-1.084-.2812c-1.5293-.3867-2.1914-1.0781-2.1914-2.2793 0-1.4355 1.2012-2.4082 2.9883-2.4082 1.6348 0 2.8535.9727 2.9414 2.3379h-1.0604c-.1465-.8672-.8613-1.3828-1.916-1.3828-1.125 0-1.8691.5625-1.8691 1.418 0 .6621.4629 1.043 1.6289 1.3418l.8848.2344c1.752.4395 2.4551 1.1191 2.4551 2.3613 0 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class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/kb/index?page=search&locale=es_ES" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Buscar en apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Buscar en apple.com" aria-label="Buscar en apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" value><input type="hidden" name="locale" 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alt="" width="300" class="" height="200"></div> </div> </div> </div> <div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Facturación y suscripciones</h1></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-credit-card_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Cancel your subscription">Cancelar la suscripción</h3><div class="as-richtext" data-analytics-event="link.click" 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class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Request a refund">Solicitar un reembolso</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Algunas compras pueden cumplir los requisitos para un reembolso. Para solicitarlo, haz clic en el enlace siguiente, inicia sesión y selecciona Solicitar un reembolso.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Start a refund request" data-analytics-link-url="https://reportaproblem.apple.com/?s=15" href="https://reportaproblem.apple.com/?s=15"><span class="icon-copy" aria-label="">Iniciar una solicitud de reembolso</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-document_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="View your purchase history">Consultar tu historial de compras</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Puedes encontrar un historial de las apps, suscripciones, música y otros contenidos que hayas comprado en el App Store y iTunes Store. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find your purchase history" data-analytics-link-url="/es-es/HT204088" href="/es-es/HT204088"><span class="icon-copy" aria-label="">Buscar tu historial de compras</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-setup_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Manage your payment information">Gestiona la información de pago</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Consulta los métodos de pago registrados, cambia el orden de los métodos de pago o actualiza tu información de facturación.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Change, add, or remove 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class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Confirm billing charges">Confirma los cargos de facturación</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Descubre cómo buscar tu historial de compras y verificar los cargos que aparecen en el extracto de tu cuenta de Apple.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Identify unfamiliar charges" data-analytics-link-url="/es-es/HT201382" href="/es-es/HT201382"><span class="icon-copy" aria-label="">Identificar cargos desconocidos</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-familysharing_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up your child's device">Configura el dispositivo de tu hijo/a</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Ayuda a tu hijo a iniciar sesión en los dispositivos Apple con su Cuenta de Apple, crear un código para el dispositivo y utilizar En familia para acceder a las apps y el contenido que compréis.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up an iPhone, iPad, or iPod touch" data-analytics-link-url="/es-es/HT205763" href="/es-es/HT205763"><span class="icon-copy" aria-label="">Configurar un iPhone, iPad o iPod touch</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up your child's account on Mac" data-analytics-link-url="/es-es/HT211874" href="/es-es/HT211874"><span class="icon-copy" aria-label="">Configurar la cuenta de un menor en el Mac</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-cloud-download_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Access purchases across all your devices">Acceder a las compras en todos tus dispositivos</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Después de iniciar sesión con tu Cuenta de Apple, puedes volver a descargar las <a href="/es-es/HT211841">apps</a>, la <a href="/es-es/HT211816">música</a> y las <a href="/es-es/HT211825">películas</a> que ya habías comprado.</p></div></div> </div></div> </div> <section class="as-container-column as-columns--1up as-columns-bg "> <div class="column-item"> <div class="as-banner-row"> <div class="as-richtext-wrapper as-richtext-base "> <div class="row justify-content-center"> <div class="column large-10 medium-12 small-12 as-richtext "> <h3 class="as-center">Acerca de la Directiva de servicios de pago</h3> <p class="as-center">Es posible que en Europa se te pida que autentiques las compras o los cambios en tu información de contacto con el banco o la entidad emisora de la tarjeta.</p> <p class="as-center"><a href="/es-es/HT210340"><span class="icon icon-chevronright">Más información sobre la facturación en Europa</span></a></p> </div> </div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--1up as-imagegrid--reduced"> <div class='as-imagegrid-item column large-12 medium-12 small-12' aria-label=""> <div> <div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-lock.png" alt="" width="75" class="" height="75"></div> </div> </div> </div> <div class="as-richtext-wrapper as-richtext-reduced "> <div class="row justify-content-center"> <div 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class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get Support">Solicita soporte</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Podemos ayudarte a encontrar las mejores opciones de soporte.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Start now" data-analytics-link-url="https://getsupport.apple.com/?caller=psp" href="https://getsupport.apple.com/?caller=psp"><span class="icon-copy" aria-label="">Empezar ahora</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 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