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gb-has-background-dim-50 has-primary-background-color has-white-color gb-columns-center alignfull" style="padding-top:6em;padding-right:2em;padding-bottom:5em;padding-left:2em;background-position:50% 50%"><div class="gb-layout-column-wrap gb-block-layout-column-gap-3 gb-is-responsive-column" style="max-width:1300px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h1 class="wp-block-heading has-text-align-left" id="h-accessibility">Accessibility</h1> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p></p> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column gb-columns-center" style="padding-top:4em;padding-right:2em;padding-bottom:4em;padding-left:2em"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column" style="max-width:860px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p class="has-lead-font-size">We are committed to ensuring the safety, comfort, and accessibility of all guests who attend events at Melbourne & Olympic Parks.</p> <p>If you or someone in your party requires additional assistance or has specific accessibility needs, feel free to <a href="/contact">reach out to us</a>. We’re here to help make your experience with us exceptional.</p> </div></div> </div></div> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column gb-columns-center" style="padding-right:2em;padding-left:2em"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column" style="max-width:1080px"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <hr class="wp-block-separator has-text-color has-grey-mid-color has-css-opacity has-grey-mid-background-color has-background is-style-wide"/> <div style="height:40px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading" id="h-what-do-you-need-assistance-with"><strong>What do you need assistance with?</strong></h3> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideright gb-columns-center"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column" style="max-width:1440px"> <div class="wp-block-genesis-blocks-gb-column is-sticky gb-block-layout-column"><div class="gb-block-layout-column-inner" style="margin-bottom:2em;padding-top:3em"> <p><strong>Quick Links</strong></p> <div class="wp-block-buttons d-flex flex-column is-vertical is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-text-arrow-button is-style-arrow-text-button" id="ticketingBtn"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#Access_Ticketing"><strong>TICKETING</strong></a></div> <div class="wp-block-button is-style-text-arrow-button is-style-arrow-text-button"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#Access_Parking"><strong>PARKING</strong></a></div> <div class="wp-block-button is-style-text-arrow-button is-style-arrow-text-button"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#Access_Access"><strong>ACCESS</strong></a></div> <div class="wp-block-button is-style-text-arrow-button is-style-arrow-text-button"><a class="wp-block-button__link has-primary-color has-text-color wp-element-button" href="#Access_Other"><strong>OTHER (A-Z)</strong></a></div> </div> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner" style="padding-top:3em;padding-bottom:3em"> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="Access_Ticketing">Ticketing</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Accessible Seating</summary><div class="gb-accordion-text"> <p>Accessible seating must be pre-booked via <a href="https://premier.ticketek.com.au/">Ticketek</a>.</p> <p>Simply click on the accessible filter on your specific event page to view the accessible seating available. For more information, click <a href="https://help.ticketek.com.au/hc/en-us/articles/360001880427-How-do-I-book-an-Accessible-Ticket" target="_blank" rel="noreferrer noopener">here</a>. </p> <p>If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline: </p> <ul class="wp-block-list"> <li>Reach them by phone on (03) 9286 1208 or;  </li> <li>Submit a request to be contacted online <a href="https://help.ticketek.com.au/hc/en-us/requests/new?ticket_form_id=360000134807" target="_blank" rel="noreferrer noopener">here</a>.</li> </ul> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="Access_Parking">Parking</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title"> Accessible Parking</summary><div class="gb-accordion-text"> <p>Accessible parking must be pre-booked via <a href="https://premier.ticketek.com.au/shows/show.aspx?sh=MOPTPARK23" target="_blank" rel="noreferrer noopener">Ticketek</a> and can be secured online when you purchase your ticket.</p> <p>If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline: </p> <ul class="wp-block-list"> <li>Reach them by phone on (03) 9286 1208 or;  </li> <li>Submit a request to be contacted online <a href="https://help.ticketek.com.au/hc/en-us/requests/new?ticket_form_id=360000134807" target="_blank" rel="noreferrer noopener">here</a>.</li> </ul> <p>We strongly recommend parking is booked in advance to avoid disappointment. </p> <p>Please note, that there are a limited number of accessible parking bays located out the front of John Cain Arena (Olympic Boulevard).</p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="Access_Access">Access</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Drop Off & Pick Up</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Reduced mobility guests can be dropped off or picked up in the <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8196158302,144.978219867" target="_blank" rel="noreferrer noopener">Northern Car Park</a> (Entrance A, Batman Avenue) or <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8230567495,144.983905517" target="_blank" rel="noreferrer noopener">Eastern Plaza Car Park</a> (Entrance D, Olympic Boulevard).  </p> <p>All visitors have 20 minutes to drop off or pick up guests. Please note, that exceeding this time may result in parking charges. </p> <p><strong>Margaret Court Arena</strong></p> <p>Reduced mobility guests can be dropped off or picked up in the <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8196158302,144.978219867" target="_blank" rel="noreferrer noopener">Northern Car Park</a> (Entrance A, Batman Avenue) or <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8230567495,144.983905517" target="_blank" rel="noreferrer noopener">Eastern Plaza Car Park</a> (Entrance D, Olympic Boulevard).  </p> <p>All visitors have 20 minutes to drop off or pick up guests. Please note, that exceeding this time may result in parking charges. </p> <p><strong>John Cain Arena</strong></p> <p>Reduced mobility guests can be dropped off or picked up out the front of John Cain Arena on Olympic Boulevard in the designated zones. </p> <p><strong>AAMI Park</strong></p> <p>Reduced mobility guests can be dropped off or picked up at <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8240650725,144.982631912" target="_blank" rel="noreferrer noopener">Entrance E</a> (for Gates 5 – 8) and <a href="https://www.google.com/maps/dir/?api=1&destination=-37.8243226982,144.984997965" target="_blank" rel="noreferrer noopener">Entrance F</a> (for Gates 1 – 4).</p> <p>Lifts are available at either entrance to take guests from ground level up to concourse level.</p> <p>Once on the concourse level, Gates 2 and 7 are equipped with dedicated accessible lanes to assist guests in entering the venue.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Entry</summary><div class="gb-accordion-text"> <p>Melbourne & Olympic Parks is equipped with ramps and lifts, ensuring accessibility for everyone. Additionally, accessible entry options are available at all turnstiles. </p> <p>If you require assistance accessing your seat, please approach a member of our Guest Services team, who will be able to help.</p> </div></details></div> </div> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h4 class="wp-block-heading" id="Access_Other">Other (A-Z)</h4> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Braille Buttons</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>All lifts have Braille buttons and are serviced by venue staff to assist guests in moving around the venue. </p> <p><strong>Margaret Court Arena</strong></p> <p>All lifts have Braille buttons to assist guests in moving around the venue.</p> <p><strong>John Cain Arena</strong></p> <p>All lifts have Braille buttons and are serviced by venue staff to assist guests in moving around the venue. </p> <p><strong>AAMI Park</strong></p> <p>All lifts have Braille buttons and are serviced by venue staff to assist guests in moving around the venue.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Changing Places</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Changing Places facilities provide suitable and safe facilities for people with disability. </p> <p>Access to this facility requires an MLAK (Master Locksmith Access Key). If you do not possess your own, an MLAK can be obtained from the Information Desk (Gate 4). </p> <p>Changing Places facilities are located near Door 7.</p> <p><strong>Margaret Court Arena</strong></p> <p>Unfortunately, Changing Places facilities are not yet available at Margaret Court Arena. If you need assistance, please approach a staff member who may be able to facilitate access to the facilities at Rod Laver Arena. </p> <p><strong>John Cain Arena</strong></p> <p>Changing Places facilities provide suitable and safe facilities for people with disability. </p> <p>Access to this facility requires an MLAK (Master Locksmith Access Key). If you do not possess your own, an MLAK can be obtained from the Information Desk (Gate 7 West). </p> <p>Changing Places facilities are located near Door 4.</p> <p><strong>AAMI Park</strong></p> <p>Unfortunately, Changing Places facilities are not yet available at AAMI Park, however, accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 & 21 on Level 3, and in all corporate areas.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Cloaking</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Cloaking is available via the Information Desk (Gate 4) or Show Court 3. Any prohibited items listed in the venue <a href="https://rodlaverarena.com.au/plan-your-visit/conditions-of-entry/">Conditions of Entry</a> will not be accepted for cloaking.</p> <p><strong>Margaret Court Arena</strong></p> <p>Cloaking is available via the Information Desk (Door 7) or Show Court 3. Any prohibited items listed in the venue <a href="https://margaretcourtarena.com.au/plan-your-visit/conditions-of-entry/">Conditions of Entry</a> will not be accepted for cloaking.</p> <p><strong>John Cain Arena</strong></p> <p>Cloaking is available via the Information Desk (Gate 6). Any prohibited items listed in the venue <a href="https://johncainarena.com.au/plan-your-visit/conditions-of-entry/" target="_blank" rel="noreferrer noopener">Conditions of Entry</a> will not be accepted for cloaking.</p> <p><strong>AAMI Park</strong></p> <p>Cloaking is available via the Information Desk (Gates 1 & 8). Any prohibited items listed in the venue <a href="https://aamipark.com.au/plan-your-visit/conditions-of-entry/" target="_blank" rel="noreferrer noopener">Conditions of Entry</a> will not be accepted for cloaking.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Companion Cards</summary><div class="gb-accordion-text"> <p>Companion Cards are accepted for all events at Melbourne & Olympic Parks. Guests can book tickets for themselves and their companions when booking via Ticketek.  </p> <p>For more information, click <a href="https://www.companioncard.vic.gov.au/" target="_blank" rel="noreferrer noopener">here</a>.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Gender-Neutral Toilets</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Gender-neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.</p> <p>Gender-neutral toilets are located near Door 7.</p> <p><strong>Margaret Court Arena</strong></p> <p>Gender-neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.</p> <p>Gender-neutral toilets are located near Door 11.</p> <p><strong>John Cain Arena</strong></p> <p>Unfortunately, gender-neutral toilets are not available at John Cain Arena.</p> <p><strong>AAMI Park</strong></p> <p>Gender-neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression. </p> <p>Gender-neutral toilets are located between Aisles 22 and 23 on Level 1.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Getting Here</summary><div class="gb-accordion-text"> <p>There are several options for your journey to Melbourne & Olympic Parks.</p> <p>Public transport is the quickest and easiest option. Before you attend, plan ahead and allow extra travel time for any major disruptions.</p> <p>For more information and to plan your journey, click <a href="plan-your-visit/getting-here/">here</a>.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Hearing Assist</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Hearing Augmentation at Rod Laver Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments. </p> <p>Guests can use individual receivers provided by the venue, which enhances the auditory experience throughout the venue. </p> <p>For access to Hearing Augmentation devices and additional information, please visit the Information Desk (Gate 4).</p> <p><strong>Margaret Court Arena</strong></p> <p>Hearing Augmentation at Margaret Court Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments. </p> <p>Guests can use individual receivers provided by the venue, which enhances the auditory experience throughout the venue. </p> <p>For access to Hearing Augmentation devices and additional information, please visit the Information Desk (Door 7).</p> <p><strong>John Cain Arena</strong></p> <p>Hearing Augmentation at John Cain Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments. </p> <p>Guests can use individual receivers provided by the venue, which enhances the auditory experience throughout the venue. </p> <p>For access to Hearing Augmentation devices and additional information, please visit the Information Desk (Gate 7 West).</p> <p><strong>AAMI Park</strong></p> <p>Unfortunately, Hearing Augmentation is not available at AAMI Park.</p> <p>If you or anyone in your party requires assistance, please inform a staff member or visit Ticket Sales E & F (Ground Level).</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Hidden Disabilities</summary><div class="gb-accordion-text"> <p>Melbourne & Olympic Parks is pleased to support the Hidden Disabilities Sunflower Network as part of our commitment to supporting staff and guests living with non-visible disabilities. </p> <p>The Hidden Disabilities Sunflower allows staff and guests to voluntarily share that they have a disability or condition that may not be immediately apparent and that they may need a helping hand. </p> <p>Staff or guests may choose to wear a sunflower badge, lanyard or wristband that is discreetly visible.  </p> <p>For more information, click <a href="https://hdsunflower.com/au/" target="_blank" rel="noreferrer noopener">here</a>. </p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Parents Rooms</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. </p> <p>A Parents Room is located near Door 3, while baby change facilities are located in all accessible toilets.</p> <p><strong>Margaret Court Arena</strong></p> <p>Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. </p> <p>Parents Rooms are located near Doors 6 and 19.</p> <p><strong>John Cain Arena</strong></p> <p>Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. </p> <p>A Parents Room is located near Door 2.</p> <p><strong>AAMI Park</strong></p> <p>Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. </p> <p>Parents Rooms are located near Aisles 18 and 37 on Level 1.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Special Effects</summary><div class="gb-accordion-text"> <p>Events may contain sequences of flashing lights, laser, strobe, haze and pyrotechnics which may affect guests who are susceptible to photo sensitivities and medical conditions.</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Sensory Inclusion</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Rod Laver Arena has partnered with <a href="https://www.kulturecity.org/" target="_blank" rel="noreferrer noopener">KultureCity</a> to improve our ability to assist and accommodate guests with sensory needs.</p> <p>Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are available for loan (at no cost) at our Information Desk (Gate 4). You can also download the KultureCity app for further assistance with your visit to Rod Laver Arena.</p> <p>Unfortunately, a dedicated sensory room is not yet available at Rod Laver Arena. </p> <p>If you or anyone in your group has sensory needs, please inform a staff member or visit the Information Desk (Gate 4).</p> <p><strong>Margaret Court Arena</strong></p> <p>Margaret Court Arena has partnered with <a href="https://www.kulturecity.org/" target="_blank" rel="noreferrer noopener">KultureCity</a> to improve our ability to assist and accommodate guests with sensory needs.</p> <p>Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are available for loan (at no cost) at our Information Desk (Door 7). You can also download the KultureCity app for further assistance with your visit to Margaret Court Arena.</p> <p>Unfortunately, a dedicated sensory room is not yet available at Margaret Court Arena, however, a Quiet Room is available near Door 15. </p> <p>If you or anyone in your group has sensory needs, please inform a staff member or visit the Information Desk (Door 7).</p> <p><strong>John Cain Arena</strong></p> <p>John Cain Arena has partnered with <a href="https://www.kulturecity.org/" target="_blank" rel="noreferrer noopener">KultureCity</a> to improve our ability to assist and accommodate guests with sensory needs.</p> <p>Our Sensory Room is located on Level 3 via Lift 1.</p> <p>Additionally, Sensory Bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are also available for checkout (at no cost by leaving an ID) at our Information Desk (Gate 6 & Gate 7 West). You can also download the KultureCity app for further assistance with your visit to John Cain Arena.</p> <p>If you or anyone in your party has sensory needs, please inform a staff member or visit the Information Desk (Gate 6 & Gate 7 West).</p> <p><strong>AAMI Park</strong></p> <p>AAMI Park has partnered with <a href="https://www.kulturecity.org/" target="_blank" rel="noreferrer noopener">KultureCity</a> to improve our ability to assist and accommodate guests with sensory needs.</p> <p>Our Sensory Room is located on Level 1, opposite Aisle 23.</p> <p>Additionally, Sensory Bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources are available for loan (at no cost) at our Information Desk (Gates 1 & 8). You can also download the KultureCity app for further assistance with your visit to AAMI Park.</p> <p>If you or anyone in your group has sensory needs, please inform a staff member or visit the Information Desk (Gates 1 & 8).</p> </div></details></div> <div class="wp-block-genesis-blocks-gb-accordion gb-block-accordion"><details><summary class="gb-accordion-title">Toilets</summary><div class="gb-accordion-text"> <p><strong>Rod Laver Arena</strong></p> <p>Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.</p> <p>Accessible toilets are located near Doors 3, 13 and 16, inside Gate 4, and at Railyards and Upper Deck.</p> <p><strong>Margaret Court Arena</strong></p> <p>Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.</p> <p>Accessible toilets are located near Doors 6, 9, 16 and 19.</p> <p><strong>John Cain Arena</strong></p> <p>Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.</p> <p>Accessible toilets are located near Doors 2, 4, 6 & 8 on the concourse level, near Doors 1, 3 & 5 on Level 2, and in all corporate areas.</p> <p><strong>AAMI Park</strong></p> <p>Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.</p> <p>Accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 & 21 on Level 3, and in all corporate areas.</p> </div></details></div> </div> </div></div> </div></div> </div></div> </div></div> </div></article></main></div></div><footer class="site-footer"><div class="container-xxl position-relative"><a href="#top" class="footer-back-to-top btn btn-icon border-0 justify-content-center btn-secondary"><span class="visually-hidden-focusable">Back to top</span></a><div class="d-none d-md-block mb-4"><a href="https://mopt.com.au/" class="custom-logo-link custom-logo-transparent-link"><img 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