CINXE.COM

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16.6562 2.61417 15.0757 1.79726 13.1044L3.64418 12.3408C4.26574 13.8325 5.43782 15.0224 6.92956 15.6262L6.16593 17.4731ZM4.24798 10.0321C4.24798 7.27953 6.48559 5.04192 9.23821 5.04192C11.9908 5.04192 14.2284 7.27953 14.2284 10.0321C14.2284 12.7848 11.9908 15.0224 9.23821 15.0224C6.48559 15.0224 4.24798 12.7848 4.24798 10.0321ZM12.3105 17.4731L11.5469 15.6262C13.0386 15.0046 14.2284 13.8325 14.8322 12.3408L16.6792 13.1044C15.8622 15.0934 14.2995 16.6562 12.3105 17.4731Z" fill="url(#paint_1600)"></path> <defs> <lineargradient id="paint_1600" x1="0.109508" y1="15.0671" x2="18.3721" y2="14.9845" gradientunits="userSpaceOnUse"> <stop stop-color="#45C4F9"></stop> <stop offset="1" stop-color="#FF0BE5"></stop> </lineargradient> </defs> </svg> <h3 class="blog-card__title">Enhance Your Knowledge Base with Swifty AI: A Quick Guide</h3> </div> <p class="blog-card__description">The truth is your support team is overwhelmed with the same questions daily, your customers are waiting too long for a 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This post will walk you through the best knowledge base software solutions in 2024.</p> </a> <a class="blog-card" class="blog-card" href="https://helpjuice.com/blog/top-knowledge-management-trends-and-statistics-in-2024" target="_blank" rel="noopener noreferrer"> <div class="blog-card__header"> <svg xmlns="http://www.w3.org/2000/svg" width="19" height="20" viewbox="0 0 19 20" fill="none"> <path d="M9.23821 0.921875C4.21246 0.921875 0.12793 5.0064 0.12793 10.0321C0.12793 15.0579 4.21246 19.1424 9.23821 19.1424C14.264 19.1424 18.3485 15.0579 18.3485 10.0321C18.3485 5.0064 14.264 0.921875 9.23821 0.921875ZM12.3105 2.5912C14.2817 3.40811 15.8622 4.98864 16.6792 6.95987L14.8322 7.7235C14.2107 6.23176 13.0386 5.04192 11.5469 4.43812L12.3105 2.5912ZM6.16593 2.5912L6.92956 4.43812C5.43782 5.05968 4.24798 6.23176 3.64418 7.7235L1.79726 6.95987C2.61417 4.97089 4.17694 3.40811 6.16593 2.5912ZM6.16593 17.4731C4.1947 16.6562 2.61417 15.0757 1.79726 13.1044L3.64418 12.3408C4.26574 13.8325 5.43782 15.0224 6.92956 15.6262L6.16593 17.4731ZM4.24798 10.0321C4.24798 7.27953 6.48559 5.04192 9.23821 5.04192C11.9908 5.04192 14.2284 7.27953 14.2284 10.0321C14.2284 12.7848 11.9908 15.0224 9.23821 15.0224C6.48559 15.0224 4.24798 12.7848 4.24798 10.0321ZM12.3105 17.4731L11.5469 15.6262C13.0386 15.0046 14.2284 13.8325 14.8322 12.3408L16.6792 13.1044C15.8622 15.0934 14.2995 16.6562 12.3105 17.4731Z" fill="url(#paint_1600)"></path> <defs> <lineargradient id="paint_1600" x1="0.109508" y1="15.0671" x2="18.3721" y2="14.9845" gradientunits="userSpaceOnUse"> <stop stop-color="#45C4F9"></stop> <stop offset="1" stop-color="#FF0BE5"></stop> </lineargradient> </defs> </svg> <h3 class="blog-card__title">Top Knowledge Management Trends and Statistics in 2024</h3> </div> <p class="blog-card__description">Are you curious about the future of knowledge management? 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href="/features">Features</a></li> <li class="item"><a href="/pricing">Pricing</a></li> <li class="item"><a href="/about">About</a></li> <li class="item"><a href="/blog">Blog</a></li> <li class="item"><a href="/knowledge-base-examples">Examples</a></li> <li class="item"><a href="/resources">Resources</a></li> <li class="item"><a href="/demo">Book a Demo</a></li> </ul> </div> </nav>  <div class="case-study-banner" style='background-image: url("https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1675973747102-Banner-Facebook-851x315.png")'> <div class="container"> <div class="company"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1675973758623-1519798045304-removebg-preview%20(2).png" /></div> <h2>How HelpJuice Reduced Realty ONE Group Select's Support Time by 35%</h2> </div> </div> <div class="case-study-summary"> <div class="container"> <div class="left"> <h4>Quick Overview</h4> <div class="hj-alert-block hj-info-block"> <i class="line-break far fa-level-down" contenteditable="false" title="Insert Line Break" style="opacity: 1;"></i> <i class="far fa-trash-alt" title="delete" contenteditable="false"></i><div class="alert-message"> <p class="hj-alert-heading"><strong>Industry: Real Estate</strong></p> <p class="hj-alert-heading"><strong>Location: California, USA</strong></p> <p class="hj-alert-heading"><strong>Team size: 5,000 - 10,000</strong></p> </div> </div> </div> <div class="right"> <p>"HelpJuice has been a lifesaver for us" - Dawn Aldridge, Chief Operations Officer at Realty ONE Group Select</p> </div> </div> </div> <div class="case-study-content"> <div class="container"> <p><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1675973758623-1519798045304-removebg-preview%20(2).png" style="width: 406px;" class="fr-fic fr-dib"></p><p><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1675973747102-Banner-Facebook-851x315.png" style="width: truepx;" class="fr-fic fr-dib"></p><div class="hj-alert-block hj-info-block"> <i class="line-break far fa-level-down" contenteditable="false" title="Insert Line Break" style="opacity: 1;"></i> <i class="far fa-trash-alt" title="delete" contenteditable="false"></i><div class="alert-message"> <p class="hj-alert-heading"><strong>Industry: Real Estate</strong></p> <p class="hj-alert-heading"><strong>Location: California, USA</strong></p> <p class="hj-alert-heading"><strong>Team size: 5,000 - 10,000</strong></p> </div> </div><div class="hj-alert-block hj-warning-block"> <i class="line-break far fa-level-down" contenteditable="false" title="Insert Line Break" style="opacity: 1;"></i><div class="alert-message"> <p class="hj-alert-text"><strong>Real Estate</strong></p> <p class="hj-alert-text">(5,000 - 10,000 people)</p> </div> </div><h2 data-toc="true" id="how-helpjuice-helped-realty-one-group-select-streamline-their-support-process-0">How HelpJuice Helped Realty ONE Group Select Streamline Their Support Process</h2><p>Realty ONE Group Select is a real estate company based in Arizona. They specialize in helping people buy and sell homes in the Phoenix area. As their business grew, they needed a way to streamline their support process and reduce the amount of time they spent answering the same questions over and over. That’s when they decided to try HelpJuice.</p><p>“We had two private Facebook pages and a Google Drive where we put info, but we needed one place to put everything,” said Dawn Aldridge, Chief Operations Officer at Realty ONE Group Select. “HelpJuice came recommended from another office that had it and loved it, so we asked for a demo and it was love at first sight.”</p><p>HelpJuice enabled Realty ONE Group Select to streamline their customer support process and increase efficiency. “HelpJuice has reduced the amount of time in support by 35%, allowing the team and I more time to onboard new agents,” says Dawn. “There is nothing we don’t love about HelpJuice, it is by far changed my daily work life as well as my teams.”</p><p>The purpose of their knowledge base was to save time and money by providing customers with the answers to their questions quickly and easily. “We were just spending a lot of time repeating ourselves and giving the same answers over and over,” says Dawn. “It was maddening. We needed one place to put all the info into and direct our agents to it, saving us time and money and stress.”</p><h2 data-toc="true" id="the-benefits-of-helpjuice-for-realty-one-group-select-1">The Benefits of HelpJuice for Realty ONE Group Select</h2><p>HelpJuice has been a great tool for Realty ONE Group Select, providing them with the ability to streamline their customer support process, save time, and increase efficiency. With HelpJuice, they have been able to reduce the amount of time spent in support by 35%, allowing Dawn and her team to focus on more important tasks.</p><p>HelpJuice has also enabled Realty ONE Group Select to provide their customers with the answers they need quickly and easily. With HelpJuice, they have been able to create a centralized knowledge base that customers can easily access in order to find the answers they need. This has not only saved them time, but money as well.</p><p>Finally, HelpJuice has enabled them to provide their customers with a better overall experience. With HelpJuice, their customers can easily find the answers to their questions without having to wait for a response from Realty ONE Group Select. This has resulted in a better overall customer experience, which is crucial for any business.</p><h2 data-toc="true" id="conclusion-2">Conclusion</h2><p>Realty ONE Group Select has seen tremendous success since implementing HelpJuice. They have been able to streamline their customer support process, save time, and increase efficiency. With HelpJuice, they have been able to reduce the amount of time spent in support by 35%, allowing Dawn and her team to focus on more important tasks. HelpJuice has also enabled Realty ONE Group Select to provide their customers with the answers they need quickly and easily, resulting in a better overall customer experience.</p><p>“HelpJuice has been a great tool for us,” says Dawn. “It has enabled us to streamline our customer support process, save time, and increase efficiency. We are very happy with the results we have seen since implementing HelpJuice.”</p> </div> </div> <div class="latest-case-studies"> <div class="container"> <h2><a href='/case-studies'>Other Helpful Case Studies</a></h2> <div class="case-studies-list"> <div class="case-study"> <div class="column-left" style='background-image: url("https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1732663652873-groceries-brown-bag%20(1).jpg")'> <img class="logo" src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/34/direct/1731759603355-logo%20(3).png" /> </div> <div class="column-right"> <div class="body"> <div class="info"> <div class="alert-message"> <p class="hj-alert-text"><strong>Technology, Information and Internet</strong></p> <p class="hj-alert-text">(1 - 10 people)</p> </div> </div> <a href="/case-studies/virgin-mobile-delivering-40-more-self-service-support-to-customers-with-helpjuice-copy-30"><h3 class="title">How One Tool Slashed Vivery's 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