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class="mod-anchorbar__scrolloverlay mod-anchorbar__scrolloverlay--right js-scrolloverlay" data-scroll-direction="right"></div> </script> </div> <div class="mod mod-languageswitch container o-header__flyout" data-connectors="toggle" > <div class="row hidden-print mod-language-layout "> <div class="mod-country-list col-md-6 a-select__container h-margin-bottom-0"> <p class="mod-languageswitch__select-country-label">Choisissez votre emplacement:</p> <select class="js-countryselect js-prevent-select2" name="countries" aria-label="select your country"> <option value="Allemagne / Germany" data-country="de" > Allemagne / Germany </option> <option value="Australie / Australia" data-country="au" > Australie / Australia </option> <option value="Autriche / Austria" data-country="at" > Autriche / Austria </option> <option value="Belgique / Belgium" data-country="be" > Belgique / Belgium </option> <option value="Brésil / Brazil" data-country="br" > Brésil / Brazil </option> <option value="Canada" data-country="ca" > Canada </option> <option value="Chine / China" data-country="cn" > Chine / China </option> <option value="Corée du Sud / South Korea" data-country="kr" > Corée du Sud / South Korea </option> <option value="Czechia / Czech Republic" data-country="cz" > Czechia / Czech Republic </option> <option value="Danemark / Denmark" data-country="dk" > Danemark / Denmark </option> <option value="Espagne / Spain" data-country="es" > Espagne / Spain </option> <option value="États baltes / Baltics" data-country="78EA03004DF54198916DA9DB676EDDB9" > États baltes / Baltics </option> <option value="Etats-Unis / United States of America" data-country="us" > Etats-Unis / United States of America </option> <option value="Finlande / Finland" data-country="fi" > Finlande / Finland </option> <option value="France" data-country="fr" selected > France </option> <option value="Hongrie / Hungary" data-country="hu" > Hongrie / Hungary </option> <option value="Inde / India" data-country="in" > Inde / India </option> <option value="Irlande / Ireland" data-country="ie" > Irlande / Ireland </option> <option value="Italie / Italy" data-country="it" > Italie / Italy </option> <option value="Japon / Japan" data-country="jp" > Japon / Japan </option> <option value="l'Argentine / Argentina" data-country="ar" > l'Argentine / Argentina </option> <option value="Malaisie / Malaysia" data-country="my" > Malaisie / Malaysia </option> <option value="Mexique / Mexico" data-country="mx" > Mexique / Mexico </option> <option value="Norvège / Norway" data-country="no" > Norvège / Norway </option> <option value="Pays-Bas / Netherlands" data-country="nl" > Pays-Bas / Netherlands </option> <option value="Pologne / Poland" data-country="pl" > Pologne / Poland </option> <option value="Portugal" data-country="pt" > Portugal </option> <option value="Roumanie / Romania" data-country="ro" > Roumanie / Romania </option> <option value="Royaume-Uni / United Kingdom" data-country="gb" > Royaume-Uni / United Kingdom </option> <option value="Singapour / Singapore" data-country="sg" > Singapour / Singapore </option> <option value="Slovaquie / Slovakia" data-country="sk" > Slovaquie / Slovakia </option> <option value="Suède / Sweden" data-country="se" > Suède / Sweden </option> <option value="Suisse / Switzerland" data-country="ch" > Suisse / Switzerland </option> <option value="Taïwan, Chine / Taiwan" data-country="tw" > Taïwan, Chine / Taiwan </option> <option value="Thaïlande / Thailand" data-country="th" > Thaïlande / Thailand </option> <option value="Turquie / Turkey" data-country="tr" > Turquie / Turkey </option> <option value="Vietnam" data-country="vi" > Vietnam </option> </select> <p class="mod-languageswitch__country-label">Pays</p> </div> <div class="mod-language-list col-md-6 a-select__container h-margin-bottom-0"> <p class="mod-languageswitch__cta">Veuillez choisir une langue:</p> <ul class="mod-languageswitch__list js-language-list"> <li class="mod-languageswitch__list-item " data-country="de"> <a href="/de-de/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Allemand / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="de"> <a href="/en-de/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="au"> <a href="/en-au/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="at"> <a href="/de-at/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Allemand / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="at"> <a href="/en-at/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/en-be/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/fr-be/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Français / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="be"> <a href="/nl-be/services/technische-hotline-en-advies" class="mod-languageswitch__language-link"><span>Néerlandais / Dutch</span></a> </li> <li class="mod-languageswitch__list-item " data-country="br"> <a href="/pt-br/services/hotline-de-atendimento-t%c3%a9cnico-e-assessoria" class="mod-languageswitch__language-link"><span>Portugais / Portuguese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ca"> <a href="/en-ca/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ca"> <a href="/fr-ca/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Français / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cn"> <a href="/zh-cn/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chinois / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cn"> <a href="/en-cn/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="kr"> <a href="/ko-kr/%ec%84%9c%eb%b9%84%ec%8a%a4/%ea%b8%b0%ec%88%a0-%ed%95%ab%eb%9d%bc%ec%9d%b8-%eb%b0%8f-%ec%9e%90%eb%ac%b8-%ec%84%9c%eb%b9%84%ec%8a%a4" class="mod-languageswitch__language-link"><span>Coréen / Korean</span></a> </li> <li class="mod-languageswitch__list-item " data-country="cz"> <a href="/cs-cz/services/technick%c3%a1-hotline-a-poradenstv%c3%ad" class="mod-languageswitch__language-link"><span>Tchèque / Czech</span></a> </li> <li class="mod-languageswitch__list-item " data-country="dk"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="es"> <a href="/es-es/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Espagnol / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="78EA03004DF54198916DA9DB676EDDB9"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="us"> <a href="/en-us/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="fi"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item country-state-active state-selected" data-country="fr"> <a href="/fr-fr/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Français / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="hu"> <a href="/hu-hu/services/m%c5%b1szaki-seg%c3%a9lyvonal-%c3%a9s-tan%c3%a1csad%c3%a1s" class="mod-languageswitch__language-link"><span>Hongrois / Hungarian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="hu"> <a href="/en-hu/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="in"> <a href="/en-in/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ie"> <a href="/en-gb/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="it"> <a href="/it-it/assistenza/hotline-tecnica-e-servizio-di-consulenza" class="mod-languageswitch__language-link"><span>Italien / Italian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="jp"> <a href="/ja-jp/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9/%e6%8a%80%e8%a1%93%e3%83%9b%e3%83%83%e3%83%88%e3%83%a9%e3%82%a4%e3%83%b3%e3%81%a8%e3%82%b3%e3%83%b3%e3%82%b5%e3%83%ab%e3%83%86%e3%82%a3%e3%83%b3%e3%82%b0" class="mod-languageswitch__language-link"><span>Japonais / Japanese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ar"> <a href="/es-es/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Espagnol / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="my"> <a href="/en-my/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="my"> <a href="/zh-my/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chinois / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="mx"> <a href="/es-mx/servicios/atenci%c3%b3n-t%c3%a9cnica-y-asesoramiento" class="mod-languageswitch__language-link"><span>Espagnol / Spanish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="no"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="nl"> <a href="/nl-be/services/technische-hotline-en-advies" class="mod-languageswitch__language-link"><span>Néerlandais / Dutch</span></a> </li> <li class="mod-languageswitch__list-item " data-country="pl"> <a href="/pl-pl/serwis/infolinia-techniczna-i-doradztwo" class="mod-languageswitch__language-link"><span>Polonais / Polish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="pt"> <a href="/pt-pt/services/hotline-de-atendimento-t%c3%a9cnico-e-assessoria" class="mod-languageswitch__language-link"><span>Portugais / Portuguese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ro"> <a href="/ro-ro/servicii/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Roumain / Romanian</span></a> </li> <li class="mod-languageswitch__list-item " data-country="gb"> <a href="/en-gb/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sg"> <a href="/en-sg/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sg"> <a href="/zh-sg/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chinois / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="sk"> <a href="/sk-sk/servisn%c3%a9-slu%c5%beby/technick%c3%a1-pomoc-a-poradenstvo" class="mod-languageswitch__language-link"><span>Slovaque / Slovak</span></a> </li> <li class="mod-languageswitch__list-item " data-country="se"> <a href="/sv-se/services/teknisk-telefonsupport-och-r%c3%a5dgivning" class="mod-languageswitch__language-link"><span>Suédois / Swedish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="se"> <a href="/en-se/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/de-ch/services/technische-hotline-und-beratung" class="mod-languageswitch__language-link"><span>Allemand / German</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/en-ch/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Anglais / English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="ch"> <a href="/fr-ch/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques" class="mod-languageswitch__language-link"><span>Français / French</span></a> </li> <li class="mod-languageswitch__list-item " data-country="tw"> <a href="/zh-tw/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Chinois / Chinese</span></a> </li> <li class="mod-languageswitch__list-item " data-country="th"> <a href="/th-th/%e0%b8%9a%e0%b8%a3%e0%b8%b4%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b8%95%e0%b9%88%e0%b8%b2%e0%b8%87%e0%b9%86/%e0%b8%aa%e0%b8%b2%e0%b8%a2%e0%b8%94%e0%b9%88%e0%b8%a7%e0%b8%99%e0%b9%81%e0%b8%a5%e0%b8%b0%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%83%e0%b8%ab%e0%b9%89%e0%b8%84%e0%b8%b3%e0%b8%9b%e0%b8%a3%e0%b8%b6%e0%b8%81%e0%b8%a9%e0%b8%b2%e0%b8%97%e0%b8%b2%e0%b8%87%e0%b9%80%e0%b8%97%e0%b8%84%e0%b8%99%e0%b8%b4%e0%b8%84" class="mod-languageswitch__language-link"><span>Thaïlandais / Thai</span></a> </li> <li class="mod-languageswitch__list-item " data-country="tr"> <a href="/tr-tr/hizmetler/teknik-destek-ve-dan%c4%b1%c5%9fma-hizmeti" class="mod-languageswitch__language-link"><span>Turc / Turkish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="vi"> <a href="/vi-vn/c%c3%a1c-d%e1%bb%8bch-v%e1%bb%a5/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>Vietnamien / Vietnamese</span></a> </li> </ul> </div> </div> </div> <div class="mod mod-search a-search o-header__flyout hidden-print"> <div class="container"> <form action="/fr-fr/search-results-page" class="row" method="GET"> <fieldset class="mod-search__input-wrapper offset-md-1 col-md-10 offset-lg-2 col-lg-8"> <input class="a-search__input a-input__field a-input__field--lateral-indent js-searchfield" type="search" id="header-search" placeholder="Votre terme de recherche" name="q" tabindex="-1" /> <button class="a-link a-search__submit-btn icon-search" type="submit" aria-label="start search"></button> </fieldset> </form> </div> <div class="mod mod-headerteaser position-search"> <a class="row" href="/fr-fr/guide-robot"> <div class="mod-headerteaser_left col col-md-6"> <div class="mod-headerteaser_img"> <div class="mod-headerteaser_img-container" style="background-image:url(/-/media/kuka-corporate/images/guided-selling/navi-teaser-image.png?rev=-1&w=767&hash=AB0EB7BA8A1AD0538CF3E4828BBA7940)"></div> </div> </div> <div class="mod-headerteaser_right col col-md-6"> <div> <div class="h4">KUKA Guide robots</div> <div class="mod-headerteaser_text">Trouvez des études de cas et des robots pour votre secteur et l'application souhaitée!</div> <div class="copy"><span class="show-more">KUKA Guide robots</span></div> </div> </div> </a> </div> </div> <div class="mod mod-login a-login m-flyout hidden-print" data-url="/api/login/GetMyKukaLogin"> <div class="container mod-login__flyout"> <div class="mod-login__flyout__box"> <div class="h3 box__headline"> my.KUKA : votre portail client numérique </div> <ul class="list-unstyled box__list"> <li>Achat de produits en ligne</li> <li>Consultation des données et de la disponibilité des produits</li> <li>Enregistrement et gestion des produits achetés</li> <li>Utilisation des logiciels basés sur le cloud</li> <li>Accès sans faille à différents outils KUKA</li> </ul> <div class="box__btns"> <form method="POST"> <button class="a-btn a-btn--primary" type="submit">Login</button> </form> <a href="/fr-fr/services/my-kuka" target="" class="a-btn a-btn--tertiary">Voir plus</a> </div> </div> </div> <script type="text/template" id="login-tpl"> <div class="m-flyout__wrapper"> <div class="m-flyout__overlay js-overlay"> <div class="m-flyout__list m-flyout__list--container"> [[ if(isAuthenticated) { ]] <div class="row"> <div class="col-12 mod-login__salutation">Bonjour <span class="username-placeholder">[[= username ]]</span>,</div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/mykukaloginmenu.png?rev=-1&w=600&hash=830338E2BBC81DE61F2D7D6BA97DEB8E" /></div> <div class="mod-login__headline">my.KUKA : Votre portail client numérique</div> <div class="copy"><p>Acheter des robots et des pièces de rechange, consulter des données techniques, gérer des licences logicielles et plus encore : my.KUKA réunit de nombreux services digitaux dans une interface intuitive. Vous avez ainsi accès à des informations et à une assistance personnalisée pour vos applications robotiques, à tout moment et de n'importe où.</p></div> <span class="mod-login__show-more">Portail my.KUKA</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/marketplace-login-menu.png?rev=-1&w=600&hash=E0D94E8D77455927089B0F941BCEA885" /></div> <div class="mod-login__headline">Votre magasin en ligne de produits KUKA</div> <div class="copy"><ul> <li> <p><strong>Pièces de rechange : </strong>Trouvez plus de 25 000 pièces de rechange pour vos robots industriels.</p> </li> <li> <p><strong>Logiciels :</strong> Commandez KUKA Xpert ou le KUKA.DeviceConnector.</p> </li> <li> <p><strong>Produits :</strong> Commandez tous les produits KUKA, comme les robots industriels, Cell4 ou les positionneurs.</p> </li> <li> <p><strong>Services KUKA :</strong> Vous trouverez également des services d'assistance en ligne dans notre catalogue de services étendu.</p> </li> </ul></div> <span class="mod-login__show-more">Marketplace KUKA</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://xpert.kuka.com/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/xpert-login-menu.png?rev=-1&w=600&hash=017E79E0C41680CDB079C8E79C88D3E8" /></div> <div class="mod-login__headline">KUKA Xpert : base de données avec instructions et documentation pour les produits KUKA</div> <div class="copy"><p>Une base de données digitale pour tous les produits KUKA, accessible à tout moment et de n'importe où : KUKA Xpert offre des informations techniques complètes, notamment pour les techniciens de service, les planificateurs, les programmeurs, les opérateurs et les ingénieurs de mise en service.</p></div> <span class="mod-login__show-more">KUKA Xpert</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href=" https://load.kuka.com/app/#/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/compose-login-menu.png?rev=-1&w=600&hash=554CC4D16CA381E118F9C282C82339E7" /></div> <div class="mod-login__headline">Trouver le robot le mieux adapté à vos besoins grâce à la charge portée</div> <div class="copy"><p>Effectuez des analyses de charges utiles avec KUKA Compose. Le logiciel gratuit offre des filtres de recherche complémentaires ainsi que la possibilité de comparer jusqu'à trois robots simultanément afin de trouver le modèle de robot idéal pour vos besoins.</p></div> <span class="mod-login__show-more">KUKA.Load</span></a> </div> </div> </div> <div class="row"> <div class="col-12 col-md-6 col-lg-3"> <div class="mod-login__logout-btn"> <a data-logout="true"> <span class="a-btn a-btn--tertiary a-btn--sm">Déconnexion</span> </a> </div> </div> </div> [[ } ]] <div class="row"> [[ if(!isAuthenticated) { ]] <form method="POST"> <button class="a-btn a-btn--primary a-btn--sm" type="submit">Login</button> </form> [[ } ]] </div> </div> </div> </div> </script> </div> <div class="a-site-overlay js-site-overlay"></div> </header> <div id="browserWarning" class="mod mod-browser-warning" data-ignore="true" hidden> <div class="container h-tbl"> <div class="mod-browser-warning__copy intro h-tbl__cell"> <p>Vous utilisez le navigateur <strong>Internet Explorer</strong>.<br>Pour bénéficier d’une représentation optimale, veuillez changer votre navigateur.</p> </div> </div> </div> <script type="text/javascript"> if (document.documentMode) { var element = document.getElementById('browserWarning'); element.style.display = 'block'; } </script> <main class="container js-anchorbar-trigger"> <div class="row"> <div class="col-sm-10 offset-sm-1"> <div class="row"> <div class="col-sm-12"> <section class="mod mod-page-intro h-margin-top-0 text-center"> <div class="h-fullwidth-wrapper"> <div class="h-fullwidth-wrapper__content"> <figure> <picture class="h-ratio h-ratio5_2"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1900&hash=A8E076F5C78720EC04A64C47011BF2AC" srcset="/-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=767&hash=AA99D4250769B01CE0ECAE811580DBD0 767w, /-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1400&hash=96654434AC3EF32708A4BEC648F14E36 1400w, /-/media/kuka-corporate/images/customer-services/kukaservicecontracts/kuka_costumer_service_hotline_beratung.jpg?rev=-1&w=1900&hash=A8E076F5C78720EC04A64C47011BF2AC 1900w" sizes="(min-width: 1px) 100vw" /> </picture> </figure> </div> </div> <div class="row h-pull-row-right-1 h-pull-row-left-1 mod-page-intro__bd l-page-intro state-moved"> <section class="mod-breadcrumb-container "> <div class="row"> <nav aria-label="Breadcrumb" class="mod-breadcrumb col-md-8"> <ul id="breadcrumbNavigation"> <li ><a title="Page d'accueil" href="/fr-fr">Page d'accueil</a></li> <li ><a title="Services" href="/fr-fr/services">Services</a></li> <li ><a title="Ligne téléphonique et conseil techniques" href="/fr-fr/services/ligne-t%c3%a9l%c3%a9phonique-et-conseil-techniques">Ligne téléphonique et conseil techniques</a></li> </ul> </nav> </div> </section> <div class="col-md-10 offset-md-1 col-lg-8 offset-lg-2"> <h1 class="mod-page-intro__headline">Ligne téléphonique et conseils techniques - nous sommes à votre entière disposition</h1> <p class="intro">Les spécialistes KUKA de notre ligne téléphonique sont à votre disposition dans le monde entier 24h/24. Nous sommes votre interlocuteur dans les domaines de la gestion du service, de produits, de service et de solutions client personnalisées.</p> <div class="mod-page-intro__functions hidden-print"> <hr> </div> </div> </div> </section> <section class="mod mod-text-image is-image-right" data-ignore="true"> <span class="js-anchorlink" id="Lignetéléphoniquetechnique" data-anchor-title="Ligne téléphonique technique"></span> <div class="mod-text-image__headline"><h2>Ligne téléphonique technique 24h/24</h2></div> <div class="row"> <div class="mod-text-image__text col-md-7"> <div class="mod-text-image__copy copy"> <h4>Appelez-nous :</h4><ul> <li> <p>KUKA Robotics France: <a href="tel:">+33 825 826 077</a></p> </li> <li> <p>KUKA Deutschland GmbH, Augsburg: <a href="Tel:+498217971926">+49 821 797-1926</a></p> </li></ul> </div> </div> <figure class="mod-text-image__figure col-md-5"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="" loading=lazy src="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160" srcset="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=767&hash=8C637B50483D4AB40513505B64072F19 767w, /-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> </figure> </div> </section> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="RemoteService" data-anchor-title="Remote Service"></span> <div class="mod-text__headline"><h3>Remote Service de KUKA</h3></div> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"> <span style="text-decoration: none;">Grâce à KUKA Remote Service, nous vous apportons notre aide en ligne pour l'analyse de pannes, pour leur élimination ainsi que pour la maintenance de votre installation. Nous vous garantissons un maximum de sécurité, puisque toutes les données sont cryptées.</span> </p> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Vos avantages :</span></strong></p> <ul> <li style="text-align: left; text-decoration: none; margin-bottom: 0cm;"><span style="text-decoration: none;">Plus de perte de temps et d'informations </span></li> <li> <p style="text-align: left; text-decoration: none; margin-bottom: 0cm;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Sécuriser la productivité de votre installation </span></p> </li> <li> <p style="text-align: left; text-decoration: none; margin-bottom: 0cm;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Réduction des coûts de réparation</span></p> </li> <li> <p style="text-align: left; text-decoration: none; margin-bottom: 0cm;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Test de fonctionnement de KUKA Remote Service Client</span> </p> <p style="text-align: left; text-decoration: none; margin-bottom: 0cm;"> </p> </li> <li> <p style="text-align: left; text-decoration: none; margin-bottom: 0cm;">Interlocuteur spécifique</p> </li> <li style="text-align: left; text-decoration: none; margin-bottom: 0cm;">Votre solution pour une fabrication en réseau : Industrie 4.0</li> </ul> <p> </p> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"> </p></div> </article> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="Conseiltechnique" data-anchor-title="Conseil technique"></span> <div class="mod-text__headline"><h2 style="color: #676c71;">Conseil technique</h2></div> <div class="copy"><h3 style="color: rgb(103, 108, 113);">Nos prestations de service et conseil</h3> <p>Quelque soit l'heure à laquelle vous avez besoin d'aide, les experts KUKA de notre ligne téléphonique technique sont à votre disposition dans le monde entier 24h/24. Nous sommes spécialisés dans un <strong>dépannage rapide et structuré, </strong>afin d'assurer la disponibilité de votre production.</p> <p>En plus de cela, nous vous apportons notre aide avec des <strong>solutions de consulting compétentes, axées sur la solution</strong>. Grâce à notre savoir-faire en automatisation, nous vous conseillons de manière individuelle sur les produits KUKA comme les robots, systèmes, cellules et installations. Profitez également de packages de prestations adaptées et ayez recours à nos offres spéciales de contrat de service.</p></div> </article> <article class="mod mod-text" data-ignore="true"> <div class="mod-text__headline"><h3>Contrats SAV individuels</h3></div> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Nous vous proposons des gammes de prestations adaptées à vos besoins, afin de garantir une disponibilité maximum de vos robots, cellules et installations.</span></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"> </span></strong></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Niveau de service pour la ligne téléphonique, les pièces de rechange et le SAV sur place</span></strong><span style="text-decoration: none;"><br> </span></p> <ul> <li style="text-align: left; margin-bottom: 0cm;"> <p><span style="text-decoration: none;">Ligne téléphonique de garde disponible 24 h/24 avec connexion prioritaire dans la ligne téléphonique d'assistance 24h/24</span></p> </li> </ul> <ul> <li> <p style="margin-bottom: 0cm;"><span style="text-decoration: none;">Les pièces de rechange standard sont</span> envoyées dans les 24 heures suivant la demande</p> </li> <li> <p style="margin-bottom: 0cm;"><span>Début d'intervention garanti</span><strong> </strong>des spécialistes SAV KUKA suivant la demande (en fonction du contrat)</p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Gestion de la maintenance pour vos robots, machines et installations<br> </span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Mesures de prévention annuelles (individuelles en fonction du contrat)<br> </span></p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Détection précoces des points faibles </span> </p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">La disponibilité de vos robots, machines et installations est augmentée de manière durable</span></p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"><strong>Gestion de la maintenance grâce à des contrats individuels<br> </strong></span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;">Contrat combiné sur mesure (service-level et gestion de la maintenance) </p> </li> </ul></div> </article> <div class="mod mod-text" data-ignore="true"> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"> <span style="text-decoration: none;">Nous vous aidons à choisir les composants et les kits logiciels avec un savoir-faire concentré en automatisation. </span><span style="text-decoration: none;">Profitez des possibilités de nos prestations conseil pour :</span></p> <ul> <li> <p style="margin-bottom: 0cm;">la simulation 3D hors connexion</p> </li> <li> <p style="margin-bottom: 0cm;">la programmation de robots, cellules et installations</p> </li> <li> <p style="margin-bottom: 0cm;">l'optimisation des cycles et des processus</p> </li> <li> <p style="margin-bottom: 0cm;">Développement de logiciel</p> </li> <li> <p style="margin-bottom: 0cm;">Commande de cellule avec la famille de produits KUKA.PLC</p> </li> <li> <p style="margin-bottom: 0cm;">Commande intuitive et visualisation individuelle</p> </li> <li> <p style="margin-bottom: 0cm;"> <span style="text-decoration: none;">Systèmes de capteurs</span></p> </li> </ul></div> </div> </div> </div> </div> <div class="mod mod-backtop hidden"><span class=icon-up></span></div> </div> <div class="mod mod-teaserrelated"> <div class="row"> <div class="col-md-10 offset-md-1"> <div class="mod__headline"> <h2> Vous pourriez aussi être intéressé par</h2> </div> <div class="mod-teaserrelated--items"> <div class="mod-teaserrelated__navigation"></div> <div class="mod-teaserrelated__slides"> <div> <a class="mod-teaser__link--4col" href="/fr-fr/services/pi%c3%a8ces-de-rechange" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=767&hash=59C24EFC8CF5894C3F3114EDB40315C0 767w, /-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">Pièces de rechange KUKA</h4> <div class="mod-teaserrelated__text">Profitez de notre approvisionnement rapide et complet en pièces de rechange pour robots, cellules et installations. Nous livrons en 24 heures.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/fr-fr/services/robots-d%e2%80%99occasion-kuka" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=f2e8369f66b74e78a1c90d6377b5ea39&w=1400&hash=69B8AF4ABC1F45198CB9C9794FA1CB7B" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=f2e8369f66b74e78a1c90d6377b5ea39&w=767&hash=B5B9506CAE3331443C74210374417010 767w, /-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=f2e8369f66b74e78a1c90d6377b5ea39&w=1400&hash=69B8AF4ABC1F45198CB9C9794FA1CB7B 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">Robots industriels d'occasion</h4> <div class="mod-teaserrelated__text">L'initiation rentable à l'automatisation robotisée est un succès. Robots d'occasion de KUKA : achetez, louez ou revendez votre robot d'occasion.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/fr-fr/services/kuka-college" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=767&hash=16BE20D2F7634DE6A6F9B9BC74956ECA 767w, /-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA College</h4> <div class="mod-teaserrelated__text">Informez-vous sur nos formations et séminaires organisés dans le monde entier selon des standards de qualité globaux - entièrement personnalisés en fonction de vos besoins.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/fr-fr/services/cybersecurite" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=767&hash=425BC1F5BC942769507E08C1A475B612 767w, /-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA Cybersecurité</h4> <div class="mod-teaserrelated__text">La sécurité des appareils et de la production est une priorité absolue chez KUKA. Vous trouverez ici tout ce qui concerne la documentation, les mises à jour de sécurité et le signalement des vulnérabi</div> </a> </div> </div> </div> </div> </div> <div class="mod-teaserrelated__dots slider-dots"></div> </div> </main> <footer class="l-footer h-expand-background h-expand-background--white"> <div id="contact" class="mod mod-contact container text-center" data-ignore="true"> <div class="row mod-contact__img-row h-margin-bottom-20"> <div class="mod-contact__img-col col-md-2 offset-md-5"> <figure class="mod-contact__img h-rounded"> <img src="/-/media/kuka-corporate/images/system/contact_images/kontakt-kuka-ag.svg?rev=fbfa9be2a2e948f19c25594d7558f0a1&w=250&hash=EE5DA2B36D845AFDAFD4F85156DBC502" alt="" loading=lazy width="150" height="150" /> </figure> </div> </div> <div class="row"> <div class="col-12"> <p class="intro h-margin-bottom-20"> <strong>KUKA Centre de support</strong><br> </p> <p class="caption"> KUKA Automatisme + Robotique SAS, 66 Avenue de la Plesse, 91140 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