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href="/th-th/%e0%b8%9a%e0%b8%a3%e0%b8%b4%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b8%95%e0%b9%88%e0%b8%b2%e0%b8%87%e0%b9%86/%e0%b8%aa%e0%b8%b2%e0%b8%a2%e0%b8%94%e0%b9%88%e0%b8%a7%e0%b8%99%e0%b9%81%e0%b8%a5%e0%b8%b0%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%83%e0%b8%ab%e0%b9%89%e0%b8%84%e0%b8%b3%e0%b8%9b%e0%b8%a3%e0%b8%b6%e0%b8%81%e0%b8%a9%e0%b8%b2%e0%b8%97%e0%b8%b2%e0%b8%87%e0%b9%80%e0%b8%97%e0%b8%84%e0%b8%99%e0%b8%b4%e0%b8%84" class="mod-languageswitch__language-link"><span>Thai</span></a> </li> <li class="mod-languageswitch__list-item " data-country="tr"> <a href="/tr-tr/hizmetler/teknik-destek-ve-dan%c4%b1%c5%9fma-hizmeti" class="mod-languageswitch__language-link"><span>Turkish</span></a> </li> <li class="mod-languageswitch__list-item " data-country="gb"> <a href="/en-gb/services/technical-hotline-consulting" class="mod-languageswitch__language-link"><span>English</span></a> </li> <li class="mod-languageswitch__list-item " data-country="us"> <a href="/en-us/services/technical-hotline-consulting" 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class="container mod-login__flyout"> <div class="mod-login__flyout__box"> <div class="h3 box__headline"> my.KUKA: Your digital customer portal </div> <ul class="list-unstyled box__list"> <li>Purchase products online</li> <li>View product data and availability.</li> <li>Register and manage purchased products.</li> <li>Use cloud-based software.</li> <li>Seamless access to various KUKA tools</li> </ul> <div class="box__btns"> <form method="POST"> <button class="a-btn a-btn--primary" type="submit">Login</button> </form> <a href="/en-se/services/my-kuka" target="" class="a-btn a-btn--tertiary">Show more</a> </div> </div> </div> <script type="text/template" id="login-tpl"> <div class="m-flyout__wrapper"> <div class="m-flyout__overlay js-overlay"> <div class="m-flyout__list m-flyout__list--container"> [[ if(isAuthenticated) { ]] <div class="row"> <div class="col-12 mod-login__salutation">Hello <span class="username-placeholder">[[= username ]]</span>,</div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target=""> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/mykukaloginmenu.png?rev=-1&w=600&hash=830338E2BBC81DE61F2D7D6BA97DEB8E" /></div> <div class="mod-login__headline">my.KUKA: Your digital customer portal</div> <div class="copy"><p>Buy robots and spare parts, view technical data, manage licenses and more: my.KUKA combines numerous e-services in a user-friendly interface. This gives you access to information and individual support for your robot applications at any time and from anywhere.</p></div> <span class="mod-login__show-more">Visit my.KUKA</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://my.kuka.com/s/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/marketplace-login-menu.png?rev=-1&w=600&hash=E0D94E8D77455927089B0F941BCEA885" /></div> <div class="mod-login__headline">Your online shop for KUKA products</div> <div class="copy"><ul> <li><strong>Spare parts: </strong>Find more than 25,000 spare parts for your industrial robots.</li> <li><strong>Software:</strong> Order KUKA Xpert or the KUKA.DeviceConnector.</li> <li><strong>Products:</strong> Order all KUKA products, such as industrial robots, Cell4 or positioners.</li> <li><strong>KUKA services:</strong> You will also find digital support services in our comprehensive service catalog.</li> </ul></div> <span class="mod-login__show-more">Visit Marketplace</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href="https://xpert.kuka.com/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/xpert-login-menu.png?rev=-1&w=600&hash=017E79E0C41680CDB079C8E79C88D3E8" /></div> <div class="mod-login__headline">KUKA Xpert: digital manual with instructions and documentation for KUKA products</div> <div class="copy"><p>A digital knowledge database for all KUKA products, accessible at any time and from anywhere: KUKA Xpert offers comprehensive technical information especially for service technicians, planners, programmers, operators, and commissioning engineers.</p></div> <span class="mod-login__show-more">Visit KUKA Xpert</span></a> </div> </div> <div class="col-12 col-md-6 col-lg-3"> <div class=""> <a href=" https://load.kuka.com/app/#/" target="_blank"> <div><img data-src="/-/media/kuka-corporate/images/system/login-menu/compose-login-menu.png?rev=-1&w=600&hash=554CC4D16CA381E118F9C282C82339E7" /></div> <div class="mod-login__headline">Payload analysis to find the right robot for your needs</div> <div class="copy"><p>Perform payload analyses with KUKA Compose. 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When it comes to service management, service products and tailor-made customer solutions, we are your point of contact.</p> <div class="mod-page-intro__functions hidden-print"> <hr> </div> </div> </div> </section> <section class="mod mod-text-image is-image-right" data-ignore="true"> <div class="mod-text-image__headline"><h2>24/7 technical hotline</h2></div> <div class="row"> <div class="mod-text-image__text col-md-7"> <div class="mod-text-image__copy copy"> <p>Our 24/7 hotline provides systematic troubleshooting with direct support. Our specialists will address your issue at any time of the day or night in a competent and purposeful manner.  <br /> Contact us: <a href="mailto:customerservice@kuka.com"><strong>customerservice@kuka.com</strong></a> <br /> After 6pm KUKA Deutschland GmbH, Augsburg: <a href="+49 821 797 -1926">+49 821 797 -1926</a></p> </div> </div> <figure class="mod-text-image__figure col-md-5"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="" loading=lazy src="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160" srcset="/-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=767&hash=8C637B50483D4AB40513505B64072F19 767w, /-/media/kuka-corporate/countries/china/images/default.jpg?rev=-1&w=1400&hash=272B4275007A86DB46F8E3E6A6B9F160 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> </figure> </div> </section> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="RemoteService" data-anchor-title="Remote Service"></span> <div class="mod-text__headline"><h3>KUKA Remote Service</h3></div> <div class="copy"><p style="margin-bottom: 0cm; text-align: left;"> <span style="text-decoration: none;">Our KUKA Remote Service provides you with online support in analyzing and rectifying faults and servicing your system. This service has the highest level of security as every single item of data is encrypted in line with the current state of the art.</span> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"><strong><span style="text-decoration: none;">How you benefit:</span></strong></p> <ul> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;">Avoidance of time and information loss </span></li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Assurance of system productivity </span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Reduction of repair costs</span></p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"><span style="text-decoration: none;"></span><span style="text-decoration: none;">Functional test of the KUKA Remote Service Client</span> </p> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;"> </p> </li> <li> <p style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Personal contact </p> </li> <li style="margin-bottom: 0cm; text-decoration: none; text-align: left;">Your path to networked production: Industrie 4.0</li> </ul> <p> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p> <p style="margin-bottom: 0cm; text-align: left;"> </p></div> </article> <article class="mod mod-text" data-ignore="true"> <span class="js-anchorlink" id="Technicalguidance" data-anchor-title="Technical guidance"></span> <div class="mod-text__headline"><h2>Technical guidance</h2></div> <div class="copy"><h3>Our support and advisory services </h3> <p>Whenever you need assistance – our experts on the KUKA technical hotline are here to help you around the clock. We specialize in performing <strong>quick and structured fault analyses </strong>in order to guarantee the availability of your production system.</p> <p>Furthermore, we also support you with <strong>competent, solution-oriented consulting services</strong>. Drawing on our automation expertise, we will provide you with individual guidance on KUKA products such as robots, systems, cells and equipment. You can also benefit from suitable service packages and make use of our special service agreement packages.</p> <div> </div></div> </article> <article class="mod mod-text" data-ignore="true"> <div class="mod-text__headline"><h3>Individual service agreements</h3></div> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">With the maximum availability of your robots, systems, cells and equipment in mind, we offer service packages that are tailored to your specific requirements:</span></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"> </span></strong></p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Service level for the hotline, spare parts and on-site service</span></strong><span style="text-decoration: none;"><br> </span></p> <ul> <li style="text-align: left; margin-bottom: 0cm;"> <p><span style="text-decoration: none;">Individual 24/7 standby number with priority switching in hotline support</span></p> </li> </ul> <ul> <li> <p style="margin-bottom: 0cm;"><span style="text-decoration: none;">Standard spare parts dispatched</span> within 24 hours of your call</p> </li> <li> <p style="margin-bottom: 0cm;"><span>Guaranteed start</span><strong> </strong>of KUKA service specialist call-out after your call (in accordance with the agreement)</p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;">Maintenance management for your robots, machines and systems<br> </span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Annual preventive measures (in accordance with custom-tailored agreement)<br> </span></p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">Early detection of weak points </span> </p> </li> <li> <p style="text-align: left; margin-bottom: 0cm;"><span style="text-decoration: none;">The availability of your robots, machines and systems is sustainably increased</span></p> </li> </ul> <p style="text-align: left; margin-bottom: 0cm;"> </p> <p style="text-align: left; margin-bottom: 0cm;"><strong><span style="text-decoration: none;"><strong>Maintenance management with custom-tailored agreements<br> </strong></span></strong></p> <ul> <li> <p style="text-align: left; margin-bottom: 0cm;">Tailor-made combo agreement (service level and maintenance management) </p> </li> </ul></div> </article> <div class="mod mod-text" data-ignore="true"> <div class="copy"><p style="text-align: left; margin-bottom: 0cm;"> <span style="text-decoration: none;">We will assist you in selecting components and software packages with our wealth of automation expertise. </span><span style="text-decoration: none;">Benefit from our advisory services concerning:</span></p> <ul> <li> <p style="margin-bottom: 0cm;">3D offline simulation</p> </li> <li> <p style="margin-bottom: 0cm;">Robot, cell and system programming</p> </li> <li> <p style="margin-bottom: 0cm;">Cycle time and process optimization</p> </li> <li> <p style="margin-bottom: 0cm;">Software development</p> </li> <li> <p style="margin-bottom: 0cm;">Cell control with the KUKA.PLC product family</p> </li> <li> <p style="margin-bottom: 0cm;">Intuitive operator control and customized visualization</p> </li> <li> <p style="margin-bottom: 0cm;"> <span style="text-decoration: none;">Sensor systems</span></p> </li> </ul></div> </div> </div> </div> </div> <div class="mod mod-backtop hidden"><span class=icon-up></span></div> </div> <div class="mod mod-teaserrelated"> <div class="row"> <div class="col-md-10 offset-md-1"> <div class="mod__headline"> <h2>You might also be interested in</h2> </div> <div class="mod-teaserrelated--items"> <div class="mod-teaserrelated__navigation"></div> <div class="mod-teaserrelated__slides"> <div> <a class="mod-teaser__link--4col" href="/en-se/services/spare-parts" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=767&hash=59C24EFC8CF5894C3F3114EDB40315C0 767w, /-/media/kuka-corporate/images/customer-services/mykuka/3-prozent_mykuka_sale.jpg?rev=-1&w=1400&hash=D9F35A3D30DB03D3AADF82E845587660 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA spare parts</h4> <div class="mod-teaserrelated__text">Benefit from our fast and comprehensive spare parts supply service for robots, cells and systems. We will deliver your parts within 24 hours.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/en-se/services/kuka-used-robots" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=378696f6ded9492397a307eca16dd954&w=1400&hash=2E3B9C91F88B889A051BBF63FFA1B65E" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=378696f6ded9492397a307eca16dd954&w=767&hash=D7425A4BC48C83D49C2C02E0A4411125 767w, /-/media/kuka-corporate/images/customer-services/kuka_used-robots-new.jpg?rev=378696f6ded9492397a307eca16dd954&w=1400&hash=2E3B9C91F88B889A051BBF63FFA1B65E 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">Used industrial robots</h4> <div class="mod-teaserrelated__text">The cost-effective entry into robot-based automation succeeds. Buy used robots from KUKA, rent them or sell your used robot back.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/en-se/services/kuka-college" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=767&hash=16BE20D2F7634DE6A6F9B9BC74956ECA 767w, /-/media/kuka-corporate/images/customer-services/teaser-kuka-college.jpg?rev=-1&w=1400&hash=1A0CF50FCBE7ED54A44597A17E420F8D 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA College</h4> <div class="mod-teaserrelated__text">Find out about our worldwide offering of training courses and seminars that meet global quality standards – and are tailored to your requirements.</div> </a> </div> <div> <a class="mod-teaser__link--4col" href="/en-se/services/cybersecurity" > <figure> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8" loading=lazy srcset="/-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=767&hash=425BC1F5BC942769507E08C1A475B612 767w, /-/media/kuka-corporate/images/customer-services/cybersecurity-vulnerability-report/header-cybersecurity-vulnerability-report-kuka.jpg?rev=-1&w=1400&hash=7D2506D82C7E285EECBE84410FB376C8 1400w" sizes="(min-width: 768px) calc(93.75vw/3), (max-width: 767px) 90vw" /> </picture> </figure> <h4 class="mod-teaserrelated__headline">KUKA Cybersecurity </h4> <div class="mod-teaserrelated__text">Device and production security is a top priority at KUKA. 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