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Connect</a></div></nav></div></div><div class="menu-item-div"><a href="/community-home" class="menu-item w-nav-link">Community</a></div><div class="menu-item-div"><a href="/about" class="menu-item w-nav-link">About</a></div><div class="menu-item-div"><a href="/download" class="menu-item download w-nav-link">Download</a></div></nav><div class="menu-button-2 w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div><div class="dropdown-blur"></div><div class="dropdown-blur-products"></div></div><div class="section top"><div class="content"><div class="content-wrapper"><div class="block"><h1 class="title-small">Accessible Customer Service</h1><h2 class="h1 center">Make your customer service accessible</h2><div class="h1-subtext small">More than one percent of the population is blind or has low-vision, and they could be your customers.  <br/><br/>But do you serve them well? What customer experience do they get?<br/><br/>Forward thinking organizations recognize that embracing accessibility is not only the right thing to do, but is a powerful competitive advantage too.</div></div><div class="block"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg.jpg" loading="lazy" sizes="(max-width: 479px) 100vw, (max-width: 767px) 96vw, (max-width: 1279px) 46vw, 475.9921875px" srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-1080.jpeg 1080w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-1600.jpeg 1600w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-2000.jpeg 2000w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg.jpg 2121w" alt="" class="image-121"/></div></div></div></div><div class="section-139"><div class="w-container"><div class="w-layout-grid grid-11"><div id="w-node-_1989a856-bd5d-308e-7e8e-e249e80c134f-30ee0c5b" class="div-block-179"><h1><span class="text-span-11">Specialized Help</span><br/>Support customers and clients who need visual assistance</h1><p class="paragraph-27">Assist your blind and low-vision customers quickly and at scale with personalized, accessible support.</p><a href="#" class="button-primary w-button"><strong>Contact Solutions Team</strong></a></div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-1080.jpeg 1080w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-1600.jpeg 1600w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg-p-2000.jpeg 2000w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5a8bea775907100001c618d7_spec_help_bg.jpg 2121w" alt=""/></div></div></div><div class="section grey"><div class="content"><div class="content-wrapper"><div class="block"><h2 class="_35px">The accessible service challenge</h2><div>Typical service and support centers are well-organized machines that handle most customer requests efficiently and effectively. But those same service centers often struggle with calls from customers with accessibility needs such as the blind or low-vision.<br/><br/><strong>The result?</strong><br/>Frustrated customers, poor satisfaction levels, disillusioned staff, and in some cases even litigation.<br/><br/><strong>The solution?<br/>‍</strong>A dedicated suite of enabling products and tools that ensures the same high levels of customer experience is delivered to customers with accessibility needs, such as the blind or low-vision.<br/><br/>Be My Eyes provides just such a suite, with a range of products that can scale with the needs of the customer - from click-through access to your normal call-center, through to AI-powered virtual agents that can solve 90% or more of your customer requests, and sophisticated multi-channel solutions that includes real-time video support and routing to specialist teams of accessibility agents.</div><div class="div-block-564"><a href="/accessible-service-suite" class="link-45">To find out more visit Accessible Customer Service Suite</a></div></div><div class="block center-alignment"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/6615410eb0fde31e0c872ca0_google_hand-min.png" loading="lazy" width="442.5" sizes="(max-width: 479px) 100vw, (max-width: 767px) 442.5px, (max-width: 991px) 45vw, 442.5px" alt="Service Directory profile" srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/6615410eb0fde31e0c872ca0_google_hand-min-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/6615410eb0fde31e0c872ca0_google_hand-min-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/6615410eb0fde31e0c872ca0_google_hand-min.png 885w" class="image-122"/></div></div></div></div><div class="section hide"><div class="section-container"><h1 class="heading-85">Key Features</h1><h1 class="heading-84">Easy-to-use and already in the pockets <br/>of <span id="blind-count">360K+</span> blind and low-vision users worldwide.</h1><div class="w-layout-grid grid-13"><div id="w-node-_8e047b3a-e53c-6e58-27fc-63564201a441-30ee0c5b"><h2 class="heading-87">Consumer-facing app</h2><h2>Customize your company profile.</h2><div>Create a highly customized company profile to fit your needs. Info page, opening hours, profile descriptions, supported languages and geographic availability can be fully customized.</div></div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5630c0e321dd06b09bbbab_img-sh-userApp.png" loading="lazy" id="w-node-_7e7ec1a0-1524-3cfe-aff0-e51c07023f36-30ee0c5b" sizes="100vw" alt="Two phones next to each other, one depicting company profile, the other Be My Eyes video call." srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5630c0e321dd06b09bbbab_img-sh-userApp-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5630c0e321dd06b09bbbab_img-sh-userApp-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5630c0e321dd06b09bbbab_img-sh-userApp.png 1280w" class="image-66"/></div><div class="w-layout-grid grid-13"><div id="w-node-_34e7d33b-a524-c8f4-3e9c-7f3a7d2d1a59-30ee0c5b"><h2 class="heading-87">App for support agents</h2><h2>Direct, flexible connectivity.</h2><div>Your support team can answer calls and support low-vision customers through live video.<br/></div></div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1.png" loading="lazy" id="w-node-_38e92daa-1740-64fb-c3cd-3146f1fd22ed-30ee0c5b" sizes="100vw" alt="Desktop computer depicting the Be My Eyes Agent web app interface with the call inbox screen. The phone next to the computer depicting Be My Eyes video call." srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f5634003d5590ecae999821_img-sh-agent-app-v1.png 1280w" class="image-66"/></div><div class="w-layout-grid grid-13"><div id="w-node-_71f7c13a-2dd4-8c08-5c8d-73938ffd3d44-30ee0c5b"><h2 class="heading-87">App for call center managers</h2><h2>Get insights and monitor key metrics. </h2><div>Cloud-based web application software includes support management tools and administrative dashboard.<br/><br/>Access important metrics of call success rates, average waiting times and customer feedback. By helping your customers you can gather actionable insight into your customer journey.</div></div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1.png" loading="lazy" id="w-node-_332dc771-8226-dc4b-5444-0effa4b9232f-30ee0c5b" sizes="100vw" alt="Desktop computer depicting the Be My Eyes Manager web app interface with the dashboard screen." srcset="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1-p-500.png 500w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1-p-800.png 800w, https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f563416e36f1b6b3e26e9c2_img-sh-manager-app-v1.png 1280w" class="image-66"/></div></div></div><div class="section"><div class="section-container"><h1 class="heading-85">Key benefits</h1><h2 class="heading-84">Accessible support starts here</h2><div class="w-layout-grid grid-8"><div id="w-node-_99d0d20d-c81b-d409-376c-8572474f5024-30ee0c5b"><h2 class="heading-91">Reach higher levels of customer satisfaction</h2><div class="div-block-183"><p class="paragraph-29">“The disability answer desk is a really great thing. It takes away the visual barrier that sometimes exists. Because it’s a free service, I’m really pleased that it augments the skills that I have. Everyone who is blind and has a smartphone should have it on their phone. I really applaud Microsoft for taking this step.”</p><div class="text-block-74"><strong>David Bouchard</strong>, Be My Eyes user</div><div class="div-block-180"></div><p>Learn more about how Microsoft provides accessible support to customers with the help of Be My Eyes:</p><a href="https://app.hubspot.com/documents/6577197/view/79460323?accessId=0c6780" target="_blank">Microsoft Disability Answer Desk (DAD) Playbook</a></div></div><div id="w-node-a760c5e5-921d-7663-b089-16cb62ed3e4b-30ee0c5b" style="padding-top:56.17021276595745%" class="w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FVM9yLxnzQAM%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DVM9yLxnzQAM&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FVM9yLxnzQAM%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen" allowfullscreen="true"></iframe></div></div></div></div><div class="section"><div class="section-container"><div class="w-layout-grid grid-8"><div id="w-node-_82ecfd3c-9e90-6f7d-8ffc-b7dc4daf6bcd-30ee0c5b"><h2 class="heading-91">Serve visually impaired customers faster and more efficiently</h2><div><p class="paragraph-29">"It’s been incredible to know we are connecting with the blind and low vision community on a daily basis. Not only do people love knowing they can reach us easily through the Be My Eyes app, but it's thrilling to see how much easier it is to support them via video."</p><div class="text-block-74"><strong>Kyndra LoCoco</strong>, Accessibility Partner & Community Programs Manager, Google</div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f436a9954a6e496884ec703_logo-quote-Google.svg" loading="lazy" alt="Google" height="32"/><div class="div-block-180"></div><p>Google integrated Be My Eyes into their disability support desk and saw an immediate impact. Overall, Be My Eyes accounted for:</p><div class="div-block-185"><div class="div-block-184"><div class="text-block-75"><span class="text-span-7">33%</span> <br/>of Google Disability Support's total call volume</div></div><div class="div-block-184"><div class="text-block-75"><span class="text-span-7">68%</span> <br/>shorter average handle time compared to phone</div></div><div class="div-block-184"><div class="text-block-75"><span class="text-span-7">90%</span> <br/>customer satisfaction rating</div></div></div><p>Learn more about how Google provides accessible support to customers with the help of Be My Eyes:</p><a href="https://app.hubspot.com/documents/6577197/view/79460348?accessId=d85061" target="_blank">Google: Lessons Learned Building an Accessible Support Team</a></div></div><div style="padding-top:56.17021276595745%" class="w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FMSJv-Vi7D5E%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMSJv-Vi7D5E&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FMSJv-Vi7D5E%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen" allowfullscreen="true"></iframe></div></div></div></div><div class="section"><div class="section-container"><div class="w-layout-grid grid-8"><div id="w-node-_8e718ff7-52d2-2539-0bf5-dd22ab6bffd9-30ee0c5b"><h2 class="heading-91">Boost your appeal within the sight loss community</h2><div><p class="paragraph-29">“We wanted fast solution, so we’ve partnered up with Be My Eyes to give a quick accessibility link to blind women to our service.”</p><div class="text-block-74"><strong>Sally Haworth</strong>, Careline Manager Clearblue</div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f55f06c94cb91ef646676c7_logo-quote-Clearblue.svg" loading="lazy" height="36" alt="Clearblue logo"/><div class="div-block-180"></div><p>“It’s giving me, as a blind woman, autonomy over my own body. Freedom to get the answer that I want without having to ask someone else in my life.”</p><div class="text-block-74"><strong>Lucy Edwards</strong>, YouTuber, BBC1’ presenter, Be My Eyes user</div><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f55f8cbf06083776520cfe8_logo-quote-lucyedwards.png" loading="lazy" height="36" alt="Lucy Edwards logo"/></div></div><div id="w-node-_74370c86-4b1a-de97-4344-14f8a9f8e0a0-30ee0c5b" style="padding-top:56.17021276595745%" class="w-video w-embed"><iframe class="embedly-embed" src="//cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fc1aT7dXzAP0%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dc1aT7dXzAP0&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fc1aT7dXzAP0%2Fhqdefault.jpg&key=96f1f04c5f4143bcb0f2e68c87d65feb&type=text%2Fhtml&schema=youtube" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen" allowfullscreen="true"></iframe></div></div></div></div><div class="section-140-copy"><div class="section-container"><h1 class="heading-89">Jump-start your support initiative with Be My Eyes</h1><div class="w-layout-grid grid-9"><div><div class="text-block-71">4,000,000+</div><div class="text-block-72">Volunteers</div></div><div><div>220,000+</div><div>Blind & low-vision</div></div><div><div>175+</div><div>Countries</div></div><div><div>180+</div><div>Languages</div></div></div></div></div><div class="section-138"><div class="div-block-204"><h1 class="h1-small">Empowering our clients</h1><div class="w-layout-grid grid"><a href="https://profiles.bemyeyes.com/catalog/microsoft" target="_blank" class="link-block-41 w-inline-block"><img src="https://cdn.prod.website-files.com/5a5de2c1a0eb5000019e4dc0/5f435d3d64b4e11340ea315f_logo-bs-Microsoft.png" loading="lazy" width="200" alt="Microsoft"/></a><a href="https://profiles.bemyeyes.com/catalog/google" target="_blank" class="link-block-41 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