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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><title>Generative AI API Endpoint Details - Tutorials</title><meta name="description" content="Tutorials"/><meta name="image" content=""/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Generative AI API Endpoint Details - Tutorials"/><meta name="twitter:description" content="Tutorials"/><meta name="twitter:image" content=""/><meta property="og:title" content="Generative AI API Endpoint Details - Tutorials"/><meta property="og:type" content="product"/><meta property="og:image" content=""/><meta property="og:description" content="Tutorials"/><meta name="language" content="en"/><meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=6.0, user-scalable=1"/><link rel="shortcut icon" 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tabindex="0"><div class="flex items-center css-9whsf3" title="Echo Model Supported Languages"><span class="mr-1"><svg xmlns="http://www.w3.org/2000/svg" width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="#d1d5db" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Echo Model Supported Languages</span></div></a></div></div></div><div title="Check the Status"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Check the Status"><span class="truncate">Check the Status</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Check the Processing Status"><a href="/tutorials/check-the-processing-status" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Check the Processing Status"><span class="truncate">Check the Processing Status</span></div></a></div><div title="Retrieve Declared Parameters"><a href="/tutorials/retrieve-declared-parameters" class="ab-tree-navigation-link ab-tab-focus text-lg 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class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="Get Phrase-by-Phrase Transcript"><a href="/tutorials/get-phrase-by-phrase-transcript" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Phrase-by-Phrase Transcript"><span class="truncate">Get Phrase-by-Phrase Transcript</span></div></a></div><div title="Get Punctuated Transcript"><a href="/tutorials/get-punctuated-transcript" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Punctuated Transcript"><span class="truncate">Get Punctuated Transcript</span></div></a></div><div title="Get CX AI"><a href="/tutorials/get-cx-ai" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get CX AI"><span class="truncate">Get CX AI</span></div></a></div></div></div><div title="Generative AI"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Generative AI"><span class="truncate">Generative AI</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-400"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-[26px]"><div title="ElevateAI Generative AI API calls"><a href="/tutorials/elevateai-generative-ai-api-calls" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Generative AI API calls"><span class="truncate">ElevateAI Generative AI API calls</span></div></a></div><div title="Making API Requests for Generative AI Results"><a href="/tutorials/making-api-requests-for-generative-ai-results" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Making API Requests for Generative AI Results"><span class="truncate">Making API Requests for Generative AI Results</span></div></a></div><div title="Generative AI API Endpoint Details"><a href="/tutorials/generative-ai-api-endpoint-details" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-active text-gray-600 dark:text-gray-300 css-gtvzaa" role="link" tabindex="0" id="left-nav-link-PUBLISHED-ol6-WOAnmVfYuBweZq8rP"><div class="flex items-center css-9whsf3" title="Generative AI API Endpoint Details"><span class="truncate">Generative AI API Endpoint Details</span></div></a></div></div></div><div title="Delete Data"><a href="/tutorials/delete-data" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Data"><span class="truncate">Delete Data</span></div></a></div><div title=".Net SDK"><a href="https://github.com/NICEElevateAI/ElevateAI.SDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title=".Net SDK"><span class="mr-1"><svg xmlns="http://www.w3.org/2000/svg" width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="#d1d5db" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">.Net SDK</span></div></a></div><div title="Python SDK"><a href="https://github.com/NICEElevateAI/ElevateAIPythonSDK/" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Python SDK"><span class="mr-1"><svg xmlns="http://www.w3.org/2000/svg" width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="#d1d5db" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Python SDK</span></div></a></div><div title="Java SDK"><a href="https://github.com/NICEElevateAI/ElevateAIJavaSDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Java SDK"><span class="mr-1"><svg xmlns="http://www.w3.org/2000/svg" width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="#d1d5db" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Java SDK</span></div></a></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div><div role="main" class="ab-center-column md:flex justify-center grow xl:px-7 xl:overflow-x-hidden"><div class="w-full max-w-[768px]" id="main-column"><div><div class="flex flex-col justify-center pt-4 xl:pt-7"><div class="flex flex-1 w-full justify-center pb-0"><div class="flex flex-initial flex-col w-full"><div class="flex items-center pl-0 pr-2 mb-4 xl:-mt-1.5"><div class="flex"><div><div class="flex text-gray-400 flex-wrap"><div class="flex"><div class="flex pr-2 text-gray-500 dark:text-gray-400 items-center font-semibold css-19pg8bp">Generative AI</div></div></div></div></div></div><h1 class="ab-doc-name h1 font-bold text-5xl break-words w-full max-w-full mt-0 pb-0 xl:-mt-1.5 mb-8 css-ydpz48">Generative AI API Endpoint Details</h1><div><div id="STRIPE_TEMPLATE_EDITOR" class="archbee-editor-v2 relative flex flex-col electron-no-drag text-lg bg-white text-gray-600 dark:bg-gray-900 dark:text-gray-300 break-words w-full flex-initial max-w-full"><div spellcheck="false" data-slate-editor="true" data-slate-node="value" contenteditable="false" zindex="-1" style="position:relative;white-space:pre-wrap;word-wrap:break-word"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Each of the Generative AI endpoints utilize the unique </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px"><span data-slate-string="true">interactionIdentifier</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> returned upon successful declaration of the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px"><span data-slate-string="true">audio</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-transcript" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-transcript" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px"><span data-slate-string="true">transcript</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, or </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px"><span data-slate-string="true">chat</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interaction. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">NOTE: Audio interactions must have completed processing before the Generative AI Endpoints can provide success responses. Attempting to make a request prior to the completed processing of an audio interaction will result in an error response. Chats and Transcripts allow for immediate access to Generative AI end points after declaration. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The Generative AI REST API calls are all similar in format. For details on that format, please see the </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/tutorials/making-api-requests-for-generative-ai-results" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer font-bold break-words transition-all text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Making API Requests for Generative AI Results</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> page. Unsuccessful response codes are documented on that page as well.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Following is a guide to using these features:</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="IQxmE" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">CX Generative AI API Features</span></span></span><a href="#IQxmE" contenteditable="false" tabindex="0" aria-label="// CX Generative AI API Features" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="61S73" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary</span></span></span><a href="#61S73" contenteditable="false" tabindex="0" aria-label="Summary" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Retrieves a summary of the interaction between the agent and customer.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/summary</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="ujREgLo_sdpoRI79TR_pp" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38102"><div class="flex" data-rbd-draggable-context-id="38102" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"summary"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "summary": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="aubUp" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary Details</span></span></span><a href="#aubUp" contenteditable="false" tabindex="0" aria-label="Summary Details" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summarizes additional details about the interaction including the reason(s) for the interaction, actions taken, entities mentioned and whether resolution was reached.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/summary/details</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="-vUTm8vE0yY3w3Z73n5mj" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38103"><div class="flex" data-rbd-draggable-context-id="38103" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"reasons"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"actionsTakenByAgent"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"entities"</span><span class="token punctuation">:</span> <span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token string">"type"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span> <span class="token string">"value"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">7</span> <span class="token punctuation">}</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">8</span> <span class="token string">"isResolved"</span><span class="token punctuation">:</span> boolean <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">9</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "reasons": string[], "actionsTakenByAgent": string[], "entities": [{ "type": string, "value": string }], "isResolved": boolean }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="0Q-tx" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Agent Action Items</span></span></span><a href="#0Q-tx" contenteditable="false" tabindex="0" aria-label="Agent Action Items" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides details about the actions taken by the agent over the course of the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/agent/action-items</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="jki6EM49RvLPeyZwzYHDS" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38104"><div class="flex" data-rbd-draggable-context-id="38104" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"action"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"details"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "action": string, "details": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="OtHuN" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Agent Coaching Assistant</span></span></span><a href="#OtHuN" contenteditable="false" tabindex="0" aria-label="Agent Coaching Assistant" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides insight into behaviors and actions the agent should have portrayed in order to have been more a successful interaction with this customer.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/agent/coaching-assistant</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="OuSs_0Ot9XCMF4IwGoKZD" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38105"><div class="flex" data-rbd-draggable-context-id="38105" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"coaching"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "coaching": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="FhTUq" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Topics</span></span></span><a href="#FhTUq" contenteditable="false" tabindex="0" aria-label="Topics" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides a list of the topics that were discussed during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/topics</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="RD-09wkn-ch46EARhqZ2J" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38106"><div class="flex" data-rbd-draggable-context-id="38106" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"topic"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"description"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "topic": string, "description": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="JPECH" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Conversation Composition</span></span></span><a href="#JPECH" contenteditable="false" tabindex="0" aria-label="Conversation Composition" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides a list of concerns that were raised by the customer, the actions taken to resolve each concern and the resolution status of each.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/conversation-composition</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="G3_qA8JfgGBqWphb7aqQh" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38107"><div class="flex" data-rbd-draggable-context-id="38107" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"concernSummary"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"concern"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"isResolved"</span><span class="token punctuation">:</span> boolean<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token string">"actionsTakenByAgent"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "concernSummary": string, "concern": string, "isResolved": boolean, "actionsTakenByAgent": string[] }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="IKGCp" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Ask ElevateAI</span></span></span><a href="#IKGCp" contenteditable="false" tabindex="0" aria-label="Ask ElevateAI" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Allows you to ask questions about an interaction. A single question (up to 250 characters) is asked in the request body of the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">POST </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">method. The answer to the question is returned in the response. Up to a maximum of 5 successful questions or 5 error responses are allowed per interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">This endpoint also supports a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">GET</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> method which returns all of the prior question & answer pairs for this interaction (including failed questions and responses).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/ask</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="LDsl-jiarn4zXx-DLy5Om" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38108"><div class="flex" data-rbd-draggable-context-id="38108" data-rbd-draggable-id="z4uIxwz9HjL-Ij05Ss9vM"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">POST Request Body</span></div></div><div class="flex" data-rbd-draggable-context-id="38108" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label"><span class="flex-shrink-0">POST Successful Response</span></div></div><div class="flex" data-rbd-draggable-context-id="38108" data-rbd-draggable-id="wyklR-Y4tYy6z5lYII9T4"><div class="ab-code-language-label"><span class="flex-shrink-0">GET Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"question"</span><span class="token punctuation">:</span> <span class="token string">"<enter your question here>"</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "question": "<enter your question here>" }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="CF4_Q" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Generic (non-CX) Generative AI API Features</span></span></span><a href="#CF4_Q" contenteditable="false" tabindex="0" aria-label="// Generic (non-CX) Generative AI API Features" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="JVBxH" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary</span></span></span><a href="#JVBxH" contenteditable="false" tabindex="0" aria-label="Summary" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Retrieves a summary of the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/summary</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="0FIQk5jDWh0ifnGyQEL5J" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38109"><div class="flex" data-rbd-draggable-context-id="38109" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"summary"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "summary": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="KQaoL" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary Details</span></span></span><a href="#KQaoL" contenteditable="false" tabindex="0" aria-label="Summary Details" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summarizes the entities mentioned within the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/summary/details</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="05kL_GQ6jhufybVlBAymL" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38110"><div class="flex" data-rbd-draggable-context-id="38110" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"entities"</span><span class="token punctuation">:</span> <span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"type"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"value"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token punctuation">}</span><span class="token punctuation">]</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "entities": [{ "type": string, "value": string }] }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="9AhZt" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Action Items</span></span></span><a href="#9AhZt" contenteditable="false" tabindex="0" aria-label="Action Items" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Describes the action items which were raised during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/action-items</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="3IfOeTZmEA87iVXf8JmEy" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38111"><div class="flex" data-rbd-draggable-context-id="38111" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"action"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"details"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "action": string, "details": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="6Jjmi" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Topics</span></span></span><a href="#6Jjmi" contenteditable="false" tabindex="0" aria-label="Topics" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Returns a list of topics that were discussed during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/topics</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="cg6n6YbdttWR4ge0hEQqZ" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38112"><div class="flex" data-rbd-draggable-context-id="38112" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"topic"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"description"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "topic": string, "description": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="PC4mh" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Ask ElevateAI</span></span></span><a href="#PC4mh" contenteditable="false" tabindex="0" aria-label="Ask ElevateAI" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Allows you to ask questions about an interaction. A single question (up to 250 characters) is asked in the request body of the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">POST </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">method. The answer to the question is returned in the response. Up to a maximum of 5 successful questions or 5 error responses are allowed per interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">This endpoint also supports a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">GET</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> method which returns all of the prior question & answer pairs for this interaction (including failed questions and responses).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/ask</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" id="HehI8C2UKl6a0K6s4lmU1" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="38113"><div class="flex" data-rbd-draggable-context-id="38113" data-rbd-draggable-id="z4uIxwz9HjL-Ij05Ss9vM"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">POST Request Body</span></div></div><div class="flex" data-rbd-draggable-context-id="38113" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label"><span class="flex-shrink-0">POST Successful Response</span></div></div><div class="flex" data-rbd-draggable-context-id="38113" data-rbd-draggable-id="wyklR-Y4tYy6z5lYII9T4"><div class="ab-code-language-label"><span class="flex-shrink-0">GET Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 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class="border-t border-gray-100 dark:border-gray-800 mb-7"></div><div class="flex flex-col lg:flex-row justify-between w-full dark:border-gray-800 mb-12"><a title="Making API Requests for Generative AI Results" tabindex="0" class="ab-nav-left ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-start text-left mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-df5wkf" href="/tutorials/making-api-requests-for-generative-ai-results"><div class="mr-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 transition-all"><circle cx="12" cy="12" r="10"></circle><polyline points="12 8 8 12 12 16"></polyline><line x1="16" y1="12" x2="8" y2="12"></line></svg></div><div class="max-w-[90%]"><div class="text-gray-500 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ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#61S73" title="Summary" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Summary</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#aubUp" title="Summary Details" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Summary Details</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#0Q-tx" title="Agent Action Items" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Agent Action Items</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#OtHuN" title="Agent Coaching Assistant" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Agent Coaching Assistant</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#FhTUq" title="Topics" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Topics</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#JPECH" title="Conversation Composition" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Conversation Composition</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#IKGCp" title="Ask ElevateAI" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Ask ElevateAI</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h1 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#CF4_Q" title="// Generic (non-CX) Generative AI API Features" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">// Generic (non-CX) Generative AI API Features</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#JVBxH" title="Summary" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Summary</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#KQaoL" title="Summary Details" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Summary Details</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#9AhZt" title="Action Items" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Action Items</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#6Jjmi" title="Topics" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Topics</a></div></div><div class="ab-toc-wrapper"><div class="ab-toc-item ab-toc-item-h2 break-words ab-toc-item-inactive pr-0 flex pl-7 pb-1"><a href="#PC4mh" title="Ask ElevateAI" tabindex="0" class="ab-tab-focus leading-snug cursor-pointer overflow-hidden text-ellipsis w-full dark:text-gray-400 css-1dihvjz">Ask ElevateAI</a></div></div></div></div></div></div></div></div></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div></div></div></div></div></div></div></div><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script id="__NEXT_DATA__" 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"}]},{"id":"AHBHwK9IqL1-4vFc6gf64","type":"paragraph","children":[{"text":"NOTE: Audio interactions must have completed processing before the Generative AI Endpoints can provide success responses. Attempting to make a request prior to the completed processing of an audio interaction will result in an error response. Chats and Transcripts allow for immediate access to Generative AI end points after declaration. "}]},{"id":"y9M1IlXjFdMijL2ZebyAH","type":"paragraph","children":[{"text":"The Generative AI REST API calls are all similar in format. For details on that format, please see the "},{"id":"ne1ma_nAZ25ddcbFO2xzo","type":"mention-doc","data":{"label":"Making API Requests for Generative AI Results","spaceId":"AcW_2ietrUxVeLtfpLRhn","docId":"TmvSglcJ4MonG8o56-f3C","version":"v2","docAnchorId":"","loadingMethod":"static","overridedLabel":"","href":"/tutorials/making-api-requests-for-generative-ai-results"},"children":[{"text":""}]},{"text":" page. 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