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Features</span></div></a></div><div title="CX AI Features"><a href="https://docs.elevateai.com/cx-ai-features" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="CX AI Features"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">CX AI Features</span></div></a></div></div></div><div title="Getting Started"><div href="/tutorials"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Getting Started"><span class="truncate">Getting Started</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a></div><div class="flex-1 max-w-full pl-7 ml-4"><div title="ElevateAI Dashboards"><div href="/tutorials/elevateai-dashboards"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Dashboards"><span class="truncate">ElevateAI Dashboards</span></div></a></div></div></div></div><div title="ElevateAI Postman Collection"><div href="/tutorials/elevateai-postman-collection"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Postman Collection"><span class="truncate">ElevateAI Postman Collection</span></div></a></div></div><div title="Submit an Interaction"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" 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href="/tutorials/declare-a-chat-interaction"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Declare a Chat Interaction"><span class="truncate">Declare a Chat Interaction</span></div></a></div></div><div title="Echo Model Supported Languages"><a href="https://docs.elevateai.com/echo-model-supported-languages" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Echo Model Supported Languages"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 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stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="Check the Processing Status"><div href="/tutorials/check-the-processing-status"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Check the Processing Status"><span class="truncate">Check the Processing Status</span></div></a></div></div><div title="Retrieve Declared Parameters"><div href="/tutorials/retrieve-declared-parameters"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 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Punctuated Transcript</span></div></a></div></div><div title="Get CX AI"><div href="/tutorials/get-cx-ai"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get CX AI"><span class="truncate">Get CX AI</span></div></a></div></div></div></div><div title="Generative AI"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Generative AI"><span class="truncate">Generative AI</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="ElevateAI Generative AI API calls"><div href="/tutorials/elevateai-generative-ai-api-calls"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Generative AI API calls"><span class="truncate">ElevateAI Generative AI API calls</span></div></a></div></div><div title="Making API Requests for Generative AI Results"><div href="/tutorials/making-api-requests-for-generative-ai-results"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Making API Requests for Generative AI Results"><span class="truncate">Making API Requests for Generative AI Results</span></div></a></div></div><div title="Generative AI API Endpoint Details"><div href="/tutorials/generative-ai-api-endpoint-details"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-active text-gray-600 dark:text-gray-300 css-gtvzaa" role="link" tabindex="0" id="left-nav-link-PUBLISHED-ol6-WOAnmVfYuBweZq8rP"><div class="flex items-center css-9whsf3" title="Generative AI API Endpoint Details"><span class="truncate">Generative AI API Endpoint Details</span></div></a></div></div></div></div><div title="Delete Data"><div href="/tutorials/delete-data"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Data"><span class="truncate">Delete Data</span></div></a></div></div><div title=".Net SDK"><a href="https://github.com/NICEElevateAI/ElevateAI.SDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title=".Net SDK"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline 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2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Python SDK</span></div></a></div><div title="Java SDK"><a href="https://github.com/NICEElevateAI/ElevateAIJavaSDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Java SDK"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Java SDK</span></div></a></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&utm_medium=referral&utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div><div role="main" class="ab-center-column md:flex justify-center grow xl:px-7 xl:overflow-x-hidden"><div class="w-full max-w-[768px]" id="main-column"><div><div class="flex flex-col justify-center pt-4 xl:pt-7"><div class="flex flex-1 w-full justify-center pb-0"><div class="flex flex-initial flex-col w-full"><div class="flex items-center pl-0 pr-2 mb-5 xl:-mt-1.5"><div class="flex"><div><div class="flex text-gray-400 flex-wrap"><div class="flex"><div class="flex pr-2 text-gray-500 dark:text-gray-400 items-center font-semibold css-19pg8bp">Generative AI</div></div></div></div></div></div><h1 class="ab-doc-name h1 font-bold text-5xl break-words w-full max-w-full mt-0 pb-0 xl:-mt-1.5 mb-8 css-ydpz48">Generative AI API Endpoint Details</h1><div><div id="STRIPE_TEMPLATE_EDITOR" class="archbee-editor-v2 relative flex flex-col electron-no-drag text-lg bg-white text-gray-600 dark:bg-gray-900 dark:text-gray-300 break-words w-full flex-initial max-w-full" data-cy="archbee-editor"><div spellcheck="false" data-cy="plate-content" data-slate-editor="true" data-slate-node="value" contenteditable="false" zindex="-1" style="position:relative;white-space:pre-wrap;word-wrap:break-word"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Each of the Generative AI endpoints utilize the unique </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">interactionIdentifier</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> returned upon successful declaration of the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">audio</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-transcript" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-transcript" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">transcript</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, or </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">chat</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interaction. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">NOTE: Audio interactions must have completed processing before the Generative AI Endpoints can provide success responses. Attempting to make a request prior to the completed processing of an audio interaction will result in an error response. Chats and Transcripts allow for immediate access to Generative AI end points after declaration. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The Generative AI REST API calls are all similar in format. For details on that format, please see the </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/tutorials/making-api-requests-for-generative-ai-results" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Making API Requests for Generative AI Results</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> page. Unsuccessful response codes are documented on that page as well.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Following is a guide to using these features:</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="IQxmE" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">CX Generative AI API Features</span></span></span><a href="#IQxmE" contenteditable="false" tabindex="0" aria-label="// CX Generative AI API Features" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="61S73" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary</span></span></span><a href="#61S73" contenteditable="false" tabindex="0" aria-label="Summary" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Retrieves a summary of the interaction between the agent and customer.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/summary</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="ujREgLo_sdpoRI79TR_pp" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138454"><div class="flex" data-rbd-draggable-context-id="138454" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"summary"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "summary": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="aubUp" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary Details</span></span></span><a href="#aubUp" contenteditable="false" tabindex="0" aria-label="Summary Details" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summarizes additional details about the interaction, including the reason(s) for the interaction, actions taken, entities mentioned, and whether or not a resolution was reached.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/summary/details</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="-vUTm8vE0yY3w3Z73n5mj" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138455"><div class="flex" data-rbd-draggable-context-id="138455" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"reasons"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"actionsTakenByAgent"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"entities"</span><span class="token punctuation">:</span> <span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token string">"type"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span> <span class="token string">"value"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">7</span> <span class="token punctuation">}</span><span class="token punctuation">]</span><span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">8</span> <span class="token string">"isResolved"</span><span class="token punctuation">:</span> boolean <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">9</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "reasons": string[], "actionsTakenByAgent": string[], "entities": [{ "type": string, "value": string }], "isResolved": boolean }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="0Q-tx" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Agent Action Items</span></span></span><a href="#0Q-tx" contenteditable="false" tabindex="0" aria-label="Agent Action Items" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides insight into the specific actions taken by an agent over the course of a customer interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/agent/action-items</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="jki6EM49RvLPeyZwzYHDS" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138456"><div class="flex" data-rbd-draggable-context-id="138456" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"action"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"details"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "action": string, "details": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="OtHuN" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Agent Coaching Assistant</span></span></span><a href="#OtHuN" contenteditable="false" tabindex="0" aria-label="Agent Coaching Assistant" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides insight into agent behaviors throughout an interaction, allowing users to identify opportunities for agent coaching and/or agent improvement after a customer interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/agent/coaching-assistant</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="OuSs_0Ot9XCMF4IwGoKZD" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138457"><div class="flex" data-rbd-draggable-context-id="138457" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"coaching"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "coaching": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="FhTUq" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Topics</span></span></span><a href="#FhTUq" contenteditable="false" tabindex="0" aria-label="Topics" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides a list of the topics that were discussed during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/topics</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="RD-09wkn-ch46EARhqZ2J" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138458"><div class="flex" data-rbd-draggable-context-id="138458" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"topic"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"description"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "topic": string, "description": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="JPECH" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Conversation Composition</span></span></span><a href="#JPECH" contenteditable="false" tabindex="0" aria-label="Conversation Composition" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provides a list of the questions and/or concerns that were raised by the customer during an interaction, the steps used to address and/or resolve each issue, and the status of each issue, post-interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/conversation-composition</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="G3_qA8JfgGBqWphb7aqQh" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138459"><div class="flex" data-rbd-draggable-context-id="138459" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"concernSummary"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"concern"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"isResolved"</span><span class="token punctuation">:</span> boolean<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token string">"actionsTakenByAgent"</span><span class="token punctuation">:</span> string<span class="token punctuation">[</span><span class="token punctuation">]</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "concernSummary": string, "concern": string, "isResolved": boolean, "actionsTakenByAgent": string[] }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="IKGCp" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Ask ElevateAI Q&A</span></span></span><a href="#IKGCp" contenteditable="false" tabindex="0" aria-label="Ask ElevateAI Q&A" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Allows user to ask questions around a specific interaction – up to 5 questions, in up to 30 words – and receive specific answers. Data queried is your data!</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">A single question (up to 2000 characters) is asked in the request body of the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">POST </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">method. The answer to the question is returned in the response. Up to a maximum of 5 successful questions or 5 error responses are allowed per interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">This endpoint also supports a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">GET</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> method which returns all of the prior question & answer pairs for this interaction (including failed questions and responses).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/cx/ask</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="LDsl-jiarn4zXx-DLy5Om" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138460"><div class="flex" data-rbd-draggable-context-id="138460" data-rbd-draggable-id="z4uIxwz9HjL-Ij05Ss9vM"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">POST Request Body</span></div></div><div class="flex" data-rbd-draggable-context-id="138460" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label"><span class="flex-shrink-0">POST Successful Response</span></div></div><div class="flex" data-rbd-draggable-context-id="138460" data-rbd-draggable-id="wyklR-Y4tYy6z5lYII9T4"><div class="ab-code-language-label"><span class="flex-shrink-0">GET Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"question"</span><span class="token punctuation">:</span> <span class="token string">"<enter your question here>"</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "question": "<enter your question here>" }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="CF4_Q" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Generic (non-CX) Generative AI API Features</span></span></span><a href="#CF4_Q" contenteditable="false" tabindex="0" aria-label="// Generic (non-CX) Generative AI API Features" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="JVBxH" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary</span></span></span><a href="#JVBxH" contenteditable="false" tabindex="0" aria-label="Summary" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Retrieves a summary of the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/summary</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="0FIQk5jDWh0ifnGyQEL5J" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138461"><div class="flex" data-rbd-draggable-context-id="138461" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"summary"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "summary": string }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="KQaoL" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summary Details</span></span></span><a href="#KQaoL" contenteditable="false" tabindex="0" aria-label="Summary Details" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Summarizes the entities mentioned within the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/summary/details</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="05kL_GQ6jhufybVlBAymL" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138462"><div class="flex" data-rbd-draggable-context-id="138462" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"entities"</span><span class="token punctuation">:</span> <span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"type"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span> <span class="token string">"value"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">5</span> <span class="token punctuation">}</span><span class="token punctuation">]</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">6</span><span class="token punctuation">}</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">{ "entities": [{ "type": string, "value": string }] }</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="9AhZt" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Action Items</span></span></span><a href="#9AhZt" contenteditable="false" tabindex="0" aria-label="Action Items" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Describes the action items which were raised during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/action-items</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="3IfOeTZmEA87iVXf8JmEy" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138463"><div class="flex" data-rbd-draggable-context-id="138463" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"action"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"details"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "action": string, "details": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="6Jjmi" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Topics</span></span></span><a href="#6Jjmi" contenteditable="false" tabindex="0" aria-label="Topics" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Returns a list of topics that were discussed during the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/topics</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="cg6n6YbdttWR4ge0hEQqZ" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138464"><div class="flex" data-rbd-draggable-context-id="138464" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">[</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">2</span> <span class="token string">"topic"</span><span class="token punctuation">:</span> string<span class="token punctuation">,</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">3</span> <span class="token string">"description"</span><span class="token punctuation">:</span> string <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">4</span><span class="token punctuation">}</span><span class="token punctuation">]</span><br /></div><textarea style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:1rem;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:22px;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:absolute;top:0;left:0;height:100%;min-width:100%;resize:none;color:inherit;overflow:hidden;-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;-webkit-text-fill-color:transparent;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0" class="npm__react-simple-code-editor__textarea" readonly="" autoCapitalize="off" autoComplete="off" autoCorrect="off" spellcheck="false" data-gramm="false" aria-label="Code editor">[{ "topic": string, "description": string }]</textarea><style> /** * Reset the text fill color so that placeholder is visible */ .npm__react-simple-code-editor__textarea:empty { -webkit-text-fill-color: inherit !important; } /** * Hack to apply on some CSS on IE10 and IE11 */ @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) { /** * IE doesn't support '-webkit-text-fill-color' * So we use 'color: transparent' to make the text transparent on IE * Unlike other browsers, it doesn't affect caret color in IE */ .npm__react-simple-code-editor__textarea { color: transparent !important; } .npm__react-simple-code-editor__textarea::selection { background-color: #accef7 !important; color: transparent !important; } } </style></div></div></div></div></div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="PC4mh" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Ask ElevateAI</span></span></span><a href="#PC4mh" contenteditable="false" tabindex="0" aria-label="Ask ElevateAI" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Description: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Allows you to ask questions about an interaction. A single question (up to 250 characters) is asked in the request body of the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">POST </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">method. The answer to the question is returned in the response. Up to a maximum of 5 successful questions or 5 error responses are allowed per interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">This endpoint also supports a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">GET</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> method which returns all of the prior question & answer pairs for this interaction (including failed questions and responses).</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-8 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Endpoint: </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/v1/interactions/{interactionIdentifier:guid}/</span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-5pjdtg"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">gen-ai/ask</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div><div data-slate-node="element" data-slate-void="true" data-cy="code-editor" id="HehI8C2UKl6a0K6s4lmU1" class="ab-code-editor ab-hover-out mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div class="select-none" contenteditable="false"><div contenteditable="false" class="ab-code-editor code-editor select-none ab-hover-out" style="padding-top:38px"><div class="ab-code-editor-language-bar"><div class="hidden xl:block"></div><div class="flex justify-between"><div class="flex flex-1 overflow-x-auto"><div class="flex items-center flex-shrink-0"><div class="flex flex-shrink-0" data-rbd-droppable-id="language-droppable" data-rbd-droppable-context-id="138465"><div class="flex" data-rbd-draggable-context-id="138465" data-rbd-draggable-id="z4uIxwz9HjL-Ij05Ss9vM"><div class="ab-code-language-label ab-selected"><span class="flex-shrink-0">POST Request Body</span></div></div><div class="flex" data-rbd-draggable-context-id="138465" data-rbd-draggable-id="0JdH2gbN3w3alra7rIB7C"><div class="ab-code-language-label"><span class="flex-shrink-0">POST Successful Response</span></div></div><div class="flex" data-rbd-draggable-context-id="138465" data-rbd-draggable-id="wyklR-Y4tYy6z5lYII9T4"><div class="ab-code-language-label"><span class="flex-shrink-0">GET Successful Response</span></div></div></div></div></div><div class="flex items-center whitespace-nowrap"><div class="flex justify-center items-center mr-4 pl-2 cursor-pointer" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="13" height="13" rx="2" ry="2"></rect><path d="M5 15H4a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h9a2 2 0 0 1 2 2v1"></path></svg></div></div></div></div><div class="ab-prism-editor w-full break-inside-avoid"><div class="ab-prism-editor-wrap w-full h-full read-only"><div class="ab-code-editor-scroll overflow-x-auto ab-scrollbars overflow-y-hidden flex flex-col max-h-full h-full min-h-[36px] px-4 py-6"><div class="ab-react-simple-code-editor" style="position:relative;text-align:left;box-sizing:border-box;padding:0"><div class="language-clike ab-pre" aria-hidden="true" style="margin:0;border:0;background:none;box-sizing:inherit;display:inherit;font-family:inherit;font-size:inherit;font-style:inherit;font-variant-ligatures:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;tab-size:inherit;text-indent:inherit;text-rendering:inherit;text-transform:inherit;word-break:keep-all;overflow-wrap:break-word;white-space:pre;position:relative;pointer-events:none;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0"><span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 dark:text-gray-600">1</span><span class="token punctuation">{</span> <span class="ab-code-line-number flex items-center justify-end absolute text-right pt-[1px] text-[12px] leading-[22px] -left-8 w-6 h-[22px] text-gray-400 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class="border-t border-gray-100 dark:border-gray-800 my-7 2xl:mt-0"></div><div class="flex flex-col lg:flex-row justify-between w-full dark:border-gray-800"><a title="Making API Requests for Generative AI Results" tabindex="0" class="ab-nav-left ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-start text-left mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-df5wkf" href="/tutorials/making-api-requests-for-generative-ai-results"><div class="mr-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 transition-all"><circle cx="12" cy="12" r="10"></circle><polyline points="12 8 8 12 12 16"></polyline><line x1="16" y1="12" x2="8" y2="12"></line></svg></div><div class="max-w-[90%]"><div class="text-gray-500 dark:text-gray-400 text-xs font-bold mt-0.5 text-left">PREVIOUS</div><div class="ab-nav-left-text text-left font-bold text-lg truncate">Making API Requests for Generative AI Results</div></div></a><a title="Delete Data" tabindex="0" class="ab-nav-right ab-tab-focus flex flex-1 items-center lg:max-w-[calc(50%-0.5rem)] justify-end text-right mb-2 rounded-2xl cursor-pointer py-3 px-4 bg-gray-50 dark:bg-gray-850 hover:bg-gray-100 dark:hover:bg-gray-800 css-df5wkf" href="/tutorials/delete-data"><div class="max-w-[90%]"><div class="text-gray-500 dark:text-gray-400 text-xs font-bold mt-0.5">NEXT</div><div class="ab-nav-right-text text-right max-w-full font-bold text-lg truncate">Delete Data</div></div><div class="ml-3"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="navigation-arrow stroke-current text-gray-300 dark:text-gray-500 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src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script id="__NEXT_DATA__" type="application/json" crossorigin="anonymous">{"props":{"pageProps":{"hostname":"docs.elevateai.com","pdfExport":false,"shareableToken":"","docSpaceId":"PUBLISHED-AcW_2ietrUxVeLtfpLRhn","docId":"/tutorials/generative-ai-api-endpoint-details","_doc":{"id":"PUBLISHED-ol6-WOAnmVfYuBweZq8rP","name":"Generative AI API Endpoint Details","icon":"","title":"Generative AI API Endpoint Details","previewImageURL":"","summary":null,"urlKey":"tutorials/generative-ai-api-endpoint-details","description":"","urlAlias":"","data":{"nodes":[{"id":"FbREtGov_16sTEQwZKeHL","type":"paragraph","children":[{"text":"Each of the Generative AI endpoints utilize the unique "},{"text":"interactionIdentifier","highlight":true},{"text":" returned upon successful declaration of the 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"}]},{"id":"AHBHwK9IqL1-4vFc6gf64","type":"paragraph","children":[{"text":"NOTE: Audio interactions must have completed processing before the Generative AI Endpoints can provide success responses. Attempting to make a request prior to the completed processing of an audio interaction will result in an error response. Chats and Transcripts allow for immediate access to Generative AI end points after declaration. "}]},{"id":"y9M1IlXjFdMijL2ZebyAH","type":"paragraph","children":[{"text":"The Generative AI REST API calls are all similar in format. For details on that format, please see the "},{"id":"ne1ma_nAZ25ddcbFO2xzo","type":"mention-doc","data":{"label":"Making API Requests for Generative AI Results","spaceId":"AcW_2ietrUxVeLtfpLRhn","docId":"TmvSglcJ4MonG8o56-f3C","version":"v2","docAnchorId":"","loadingMethod":"static","overridedLabel":"","href":"/tutorials/making-api-requests-for-generative-ai-results"},"children":[{"text":""}]},{"text":" page. Unsuccessful response codes are documented on that page as well."}]},{"type":"paragraph","id":"kfTJn3ZJDqqIDZN-jBNuf","children":[{"text":"Following is a guide to using these features:"}]},{"type":"h1","children":[{"text":""},{"id":"n1dhTS-bNqZYQyxvpZfEt","data":{"color":"#23c9ff"},"type":"colored","children":[{"text":"// "}]},{"text":"CX Generative AI API Features"}],"id":"IQxmEQK9M-nDpxskOIkL6"},{"type":"h2","children":[{"text":"Summary"}],"id":"61S733S9mnWW3gW9ZAh1V"},{"id":"eFN920PIp3hbpaxRQo7qz","type":"paragraph","children":[{"text":"Description: ","bold":true},{"text":"Retrieves a summary of the interaction between the agent and customer."}]},{"id":"CpYH0uoOyvSPiwjoSSnMe","type":"paragraph","children":[{"text":"Endpoint: 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","bold":true},{"text":"/v1/interactions/{interactionIdentifier:guid}/"},{"id":"M1nfR3b9VJZkry2KTY25s","type":"colored","data":{"color":"#9900ef"},"children":[{"text":"gen-ai/cx/agent/action-items"}]},{"text":""}]},{"id":"jki6EM49RvLPeyZwzYHDS","type":"code-editor-v2","children":[{"text":""}],"data":{"languages":[{"id":"0JdH2gbN3w3alra7rIB7C","language":"json","code":"[{\n \"action\": string,\n \"details\": string\n}]","customLabel":"Successful Response"}],"selectedLanguageId":"0JdH2gbN3w3alra7rIB7C"}},{"type":"h2","children":[{"text":"Agent Coaching Assistant"}],"id":"OtHuNYAmvjY7w3YQNNPC9"},{"id":"ARqkl093xa-FBELrDQBW1","type":"paragraph","children":[{"text":"Description: ","bold":true},{"text":"Provides insight into agent behaviors throughout an interaction, allowing users to identify opportunities for agent coaching and/or agent improvement after a customer interaction."}]},{"id":"aFuFR3o4iXEyCMfCB6XQO","type":"paragraph","children":[{"text":"Endpoint: 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Data queried is your data!"}]},{"id":"pt8gRY99nCtUpC9F8NEvq","type":"paragraph","children":[{"text":"A single question (up to 2000 characters) is asked in the request body of the "},{"text":"POST ","bold":true},{"text":"method. The answer to the question is returned in the response. Up to a maximum of 5 successful questions or 5 error responses are allowed per interaction."}]},{"id":"0zzy_h9FrCLn-pEjZ-CIQ","type":"paragraph","children":[{"text":"This endpoint also supports a "},{"text":"GET","bold":true},{"text":" method which returns all of the prior question \u0026 answer pairs for this interaction (including failed questions and responses)."}]},{"id":"72SK63ReNVxz9yWTYjyD-","type":"paragraph","children":[{"text":"Endpoint: ","bold":true},{"text":"/v1/interactions/{interactionIdentifier:guid}/"},{"id":"3p1Lw2U-uhWXeLGtl7bfC","type":"colored","data":{"color":"#9900ef"},"children":[{"text":"gen-ai/cx/ask"}]},{"text":""}]},{"id":"LDsl-jiarn4zXx-DLy5Om","type":"code-editor-v2","children":[{"text":""}],"data":{"languages":[{"id":"z4uIxwz9HjL-Ij05Ss9vM","language":"json","code":"{\n \"question\": \"\u003center your question here\u003e\"\n}","customLabel":"POST Request Body"},{"id":"0JdH2gbN3w3alra7rIB7C","language":"json","code":"[{\n \"question\": string,\n 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